Praxis Business School Phase 2 A Report Submitted to Prof. K. Dasaratharaman In partial fulfilment of the requirements of the course Retail Management 15/09/13 By Asmita Datta Harshit Parekh Prabina Chettri Sanget Balgi Retail Scenario in India The Indian retail sector can be divided into two broad categories: Unorganised Retail and Organised Retail. Organised retail is made up of those retailers who are licensed for trading activities and are registered to pay taxes to the government. The unorganised retail on the other hand consist of unauthorised small shops, general stores, corner shops among other small retail outlets. Over the last few years, the retail sector has been the fastest growing sector in the country and India has been ranked fifth among the top 30 emerging markets for retail. In the past decade the Indian retail sector has undergone a sea of change. The market which was once dominated by small neighbourhood stores that serviced the needs of millions of customers in country, has now a fair share of hypermarkets, supermarkets and departmental stores, especially in large cities. Market Share 8% 92% Organised Retail Unorganised Retail According to the India Retail Report, 2013 the total Indian retail market is dominated by the unorganised sector with an approximate share of 92%. The retail sector grew by almost 10.6% between 2010 and 2012 and is expected to increase to USD 750-850 billion in 2015. Food and Grocery is the largest category within the retail sector followed by the Apparels and Mobile segment. Among the organised retail, Apparel is the largest segment followed by Mobile and the Telecom segment. Share of Different Retail Verticals in Modern Retail Apparel 20% Food & Grocery 33% Mobile & Telecom 4% Consumer Electronics 6% Food Services Jewellery 7% 8% 11% 11% Footwear Others The Government of India had been considering opening up the Multi brand Retail Trade (MBRT) to FDI for a long time. They had released a discussion paper in 2010 which had gathered extensive public and industry views but it was in September, 2012 when the Government decided to pass the FDI policy in MBRT. The FDI policy may have a low impact on one segment but may be a stumbling block for another segment. Some of the key points of the policy have been highlighted below: Multi brand retailers must make a minimum investment of USD 100 million with atleast 50% of the investment in backend infrastructure. Retailers can set up in cities with a minimum population of 1 million provided the state government has given an approval. Currently there are 18 cities with population of more than 1 million where the state government has approved the implementation of the policy. Multi-brand retailers should have 30% sales from private label brands or unbranded products sourced from small industries Multi brand retailers with FDI will not be able to use e-commerce, whereas Indian retailers could use ecommerce as an alternate channel for sales High inflation and borrowing costs followed by job insecurity in the face of economic uncertainty have hurt consumer confidence. This could be felt in the automobiles and electronics sectors, which have seen a decline in sales for eight months in a row. Weakening of rupee has made imports expensive forcing many consumer products companies to increase the prices in their products. But the Indian consumption story is an attractive one even though it has lost some of its shine recently. According to a study done by Boston Consultancy Group in October 2012, close to 20% of the Indian consumers are going to increase their discretionary spending in the next 12 months as compared to other mature US and the UK markets. And 34% of the consumers are going to switch from cheaper products to high end ones. Over the past few years retailers have taken several steps to growth during the uncertain times such as they have expanded deeper in the hinterland, increased their pace of launches, added more premium products in their range and offered discounts and freebies. The entry of global brands in the country has provided the consumer with a variety of choices thus increasing competition between companies. But these global brands also expose the consumers with newer and higher price points. What is perceived as a potential threat also provide an opportunity for the companies in the retail sector. The Indian retail sector provides a big opportunities for the companies but also poses challenge to follow the growth profitability. Retail till recently had always been conducted through brick and mortar stores but the recent years have seen a paradigm shift in modern retail with the introduction of online retailing. The mating of internet with secure payment systems has given rise to multi-channel retailing. According to the Indian Retail Report 2013, online retail in India is forecasted to grow between 7 to 10 times the current market size and would capture almost 15% of the total retail pie by 2015. Inherent efficiencies of the business model and potential cost benefits are expected to give online retail an edge over the traditional retail format. However for online retail to succeed in India critical factors like order fulfilment, payment mechanism and tapping into growing mobile commerce need to be addressed. While e-tailing is still a very small share of sales for multi-channel retailers, but it is a strategic tool to ensure customer retention and to reach out to more customers in smaller cities where it is not feasible for the retailers to set-up stores. Activity in this segment has begun with many consumer product companies launching their own e-tailing formats. However many companies are still not geared up for the online channel and are yet to develop a sales and marketing approach suited to the requirement of the e-retailers. On 1st August, 2013 the Union Cabinet approved several changes in the FDI policy to make the multi-brand retail sector more attractive for foreign investments. The changes would allow FDI in cities with population less than 10 lacs. With regards to the sourcing norms, the retailers would have to procure upto 30% of the products from SMEs which have a total investment in PPE of USD 2 million. The ‘small industry’ status would only be counted only at the first encounter between the retailer and such industry. The company would continue to be continued to be called a ‘small industry’ even if the investments grows beyond USD 2 million. There has even been an amendment in the provision regarding back-end infrastructure. The retailers would have to spends USD 50 million in back-end infrastructure which will include processing, manufacturing, distribution, design improvement, quality control, packaging, logistics, storage, ware-house, agriculture market produce infrastructure etc. Expenditure in land-costs and rentals would not be accounted for the purpose of backend infrastructure. Key Drivers and Challenges for the Indian Retail Sector Key Drivers- India is the fourth largest country in terms of purchasing-power parity and the retail sector plays a key role in driving growth having an impact on the three stakeholders- producers, workers and the consumers. Some of the key drivers of the Indian retail industry are highlighted below: Higher Disposable Income- Higher disposable income in middle class and lower middle class has increased the consumption of essential and non-essential products Change in Consumption Pattern-Over the past few years, the consumption patterns have changed. Earlier Indian customers were loyal to a particular brand but now they are not hesitant in experimenting with newer brands. The change in customer perception has paved way for new entrants. Availability of Low-Cost Credit-Earlier due to lack of availability of cash, consumers were postponing their purchases. But now due to availability of credit, transactions between the buyers and sellers have become more flexible. Localisation of products to cater the needs of Indian consumers-Research and Development and new product development has led to the emergence of localised products. More and more localised products are being created and launched for the Indian consumers. This has led to higher sales of stores catering to such customised products. Efficient Supply Chain-An efficient supply chain is considered as a backbone of any organised retail chain. As a retailer achieves scale in operations, this has to be backed by an efficient supply chain. Presence of intermediaries could lead to higher costs in terms of wastages and higher margins. Ability of IT in being a differentiator- IT can be a differentiator and bring efficiency in the entire value chain. IT helps in timely dissemination of information at all levels and aids in sound inventory management. IT would enable a retailer in dealing with stock-out, seasonality, transferring stocks from one store to another, and ensuring lower levels of slow moving or dead stock. Retail Formats: Store Count and Share in Retail Space in 2011 and Projections for 2016 2006 Format Supermarket Average Size 2011 2016 No. of Share in Total No. of Share in Total No. of Share in Total Stores Space (%) Stores Space (%) Stores Space (%) 2,000 500 5 4,000 9 8,500 8 700 100 0 400 0.3 2,000 1 Hypermarkets 50,000 40 10 300 17 1,000 25 Discount Store 1,000 500 2 1,500 2 4,000 2 Speciality Stores 1,500 10,000 75 30,000 50 50,000 37 Department Stores 30,000 50 7 600 20 1,400 21 Convenience Store Cash and Carry Total 70,000 2 1 300 2 200 7 11,192 100 36,830 100 67,1000 100 Confluence of various factors Key Challenges – The advent of FDI policy in multi brand retail could pave the way for modernization of the Indian retail sector, but even well-heeled existing players need to pay heed to the Indian political, social and competitive landscape. Some of the challenges faced by players have been discussed below: Availability of Rental Space-Hypermarkets require more than 60,000 sq. ft. of space while department stores require more than 20,000 sq. ft. of space. Availability of such space in a prime location is difficult and only available at high rental costs High Rental Costs-According to an industry estimate, rentals constitute approximately 40 percent of the total cost of sales and the rentals in prime locations have increased by almost 50 percent in the last three years. Thus successful negotiations of rent would constitute a key success factor for many Indian retailers Lack of Industry Status-Due to the absence of the ‘industry status’, organised retail faces difficulties in procurement of organised financing and fiscal incentives. Retailers are not able to avail the sops that come along with an ‘industry status ’. Shortage of Skilled Manpower-Front-end/Retail assistant profiles in a retail store form a major portion of employment in the retail sector while store operations account for 75-80 percent of total employment in the organised retail sector. Retail training opportunities such as niche courses for areas like merchandising and supply chain are limited and this condition is more alarming in the unorganised retail space where the manpower is not equipped with even the basic level of retail specific and customer specific skills. Policy induced barriers-The organised retail sector is governed by both Ministry of Commerce and Consumer Affairs. Ministry of Commerce takes care of retail policies while the Ministry of Corporate Affairs regulates the sector through licences and legislations. There is a need to manage the retail sector through a single apex body as a single body is more effective especially in addressing the retailers’ grievances. Also political change in state and central governments puts a lot of political risk on the foreign investments in retail. Lack of proper infrastructure and distribution channel- Better storage facilities, better transportation medium and huge investments can pose a problem for the retailers. Choice of Retail Business and Reasons for Choice We have decided to open an apparel store in Kolkata as a part of retail business plan. We are planning to open an apparel company that designs and sources items and sell to retailers, including department stores, specialty shops and discounters and retail customers. The store would be a part of this company. The company would source popular branded products and sell them through the retail store. The company would in future acquire licenses to manufacture goods under particular brand names, and will market and advertise these lines. One license would cover many products. Production would be outsourced to developing countries, where labour costs are inexpensive, relative to those of the United States and Europe. The store would contain apparels of brands which have a good reputation for quality, style or value, are popular among shoppers. The clothing company would possess a broad line-up of well-known brands has a competitive advantage over its peers. The store would also contain products of private labels which are less expensive than branded items, selling goods would be more profitable for the company. There are a number of reasons why we have decided to open an apparel store. Retail stores are typically more profitable than their wholesale brethren. By selling our own merchandise at retail, the company would cut out the middle man and increase profits. However, this strategy could be risky. Instead of just designing and producing clothes and filling wholesale orders, the company would also have to find store locations with good potential, manage inventory, and avoid big markdowns. The apparel industry is fragmented and highly competitive. There are a number of major players, but there are also countless niche stores and private companies that cater to specific demographics. Apparel stocks are economically sensitive. Although clothing is a basic need, people have wide discretion as to when they update their wardrobes and how much they spend. When times are good, apparel sales are usually brisk, but during periods of economic uncertainty and contraction, clothing is an area where people can easily trim outlays Porter’s Five Forces Analysis Threat of New entrants--- Moderate to high. There are almost no entry barriers except some moderate capital requirements. There are no serious switching costs amongst customers and brand loylty is relatively low. There is no need for huge capital requirement to start producing one’s clothes line, but there is a capital requirement to build one’s own distribution channel and to advertise the brand. It is hard to build a strong brand using clothes so one should built its own distribution network including own shops or use ecommerce. The apparel industry is quite profitable, so that entrants appear quite often. Threat of substitutes--- No substitutions for clothes. Clothes have been used for centuries, which makes rivalry more intensive. However, there is substitute to retail chain, it is e-commerce. In order not to lose power many companies have their own sites. Apparel is not an exception. Bargaining Power of customers--- moderate Customers can’t put a firm under serious pressure. The customer base is large and each buys a small amount, so price sensitivity is a threat. Due to absence of high brand loyalty, customers are quite price-sensitive, so it gives the retailers the power. Bargaining Power of suppliers--- Low to moderate. There are a lot of suppliers of raw materials in this industry, but nonetheless it takes some time and money to switch to another supplier. Uniqueness of the materials is low, so all suppliers are quite the same. Competition--- High. It is the main factor in the industry. In the modern market it is really hard to attract new customers. Advertising costs a lot and furthermore, it is hard to create really attractive advertising, to create something really new. There are a lot of brands existing in the market. They try to differentiate themselves in order to find their niche and decrease competition, but nonetheless in every niche there are 3-5 direct competitors of different size, but in some locations there are only 1-2 firms and so these locations are quite attractive to the new entrants. Other Evaluated Options We had considered two other options along with the idea of opening up of a retail store. The other options considered were that of opening of a footwear store or opening a restaurant. But we have not considered these two options and the reasons for the same are given below: Reasons for not choosing to open a footwear store: Higher Taxes: There is a VAT of around 12.5-13% on footwear in India as compared to that in apparel which is around 5%. The reason for this is that the footwear category is not considered an essential while apparel is considered an essential category. Longer Time in Transportation: In Kolkata it may take 5-10 days to deliver the products from the warehouse to the store. Another problem would be in transporting goods from one store to another when both the stores are located in different cities. This process may be time consuming and it would require the payment of three different types of taxes. Longer time would also result in higher costs. Change in Regulations-Frequent changes in the norms could have an impact on the business and it would not add any value to the product. For e.g. shoes are considered pre-packed goods and shoe sizes have to be written in centimetres. The labelling also requires the name of the factory where it is manufactured to be written on the label. Any change in the regulations would have any impact on the business and make it unprofitable. Reasons for not choosing to open a restaurant: Application of licences and permits is time consuming- Many licenses and permits can take several weeks, even months to be approved. Common licences and permits for restaurants, regardless of state include liquor licences, sign permits and workers compensation. Initial Investments may be high as compared to an apparel store- Although there are various banks and private equity players who are ready to fund a restaurant project but initial investments is high as location and skilled staff is capital intensive Location can be a deterrent-Finding an appropriate location may be difficult as rentals at a prime location would be high. Location may break or make a store. Global and Indian Scenario of the Apparel Industry An environmental scan requires a detailed study of the scenario before taking a decision. It gives an idea about the territory to be entered and better preparation against the uncertainties that may accompany the decision. The chosen retail business is apparel. An environment scan both on global and national perspective will require careful monitoring of the apparel retail industry and any identifying signs of opportunities and threats that may influence current or future decisions. Global Scenario: The global apparel industry is forecasted to have a value of $1, 184.1 billion. This growth is primarily because of the increase in demand of knitted apparel, especially in categories of T-shirts, dresses, etc.; rather than woven apparel. The US is the biggest importer of apparels in this world followed by Germany and Japan. However, the rate of increase of demand for apparel from developed economies is declining. Future growth in demand for apparels is primarily expected to come from the emerging economies mainly due to the population growth, increase in urbanization, and increase in per capita income among other reasons. The global apparel industry can be divided into two distinctive centers of activities - the consumption and the production hubs. Both production and consumption was previously done in developed economies such as the USA and EU. But over the years, the production has shifted to developing countries like, India, China, Bangladesh, etc due to the cost advantage enjoyed by these countries. Global Scene of the Production and Consumption Hubs Apparel Production Share of Countries 24% China 3% 50% India Bangladesh 4% Vietnam 6% Turkey 13% Others Source: Knowledge Paper by Technopak 2012 22 Top Global Apparel Importers (By Value) USA 25% 38% Germany Japan 12% United Kingdom 7% 8% 10% France Others Source: Knowledge Paper by Technopak 2012 22 The developed economies have continued to be the major consuming center as the developing economies are still in the nascent stage to generate demand for consumption. The global apparel industry is also driven by a few factors, these factors result in the trends in the market that influence the decisions taken by the global players. Key Trends seen at a global level: Capitalise on Trade Preferences: Factors like lower duty rates for export to/import from certain countries are more efficiently utilised. The apparel industry is now more inclined towards reducing the costs and revising their export/import decisions depending on less hassles and more profit. Demand for more skilled labour: To reduce production time and increase efficiency, there is a need for skilled labours who can have knowledge on the process and also on the equipment used to manufacture the products. This may result in rise of the labour costs, which in turn can be posed as a challenge in the industry. Focus on adding more values: The apparel industry to boost its declining demand is depending on adding more value in the products. Better designs, innovation (both in designs and technology), branding to protect margins, etc are given more importance to reduce cost and maintain the current price or charge a premium. Manage inflationary trends: Change in Supply Chain: The supply chain of global apparel industry has become complex and is expected to grow more complex. Consumer Consumer Retailer Retailer Consumer Retailer Wholesaler Wholesaler Wholesaler Manufacturer Manufacturer Manufacturer PAST PRESENT FUTURE There is also an inclination to satisfy demand within a shorter period of time and hence shorter delivery period. Previously the supply chain was rigid and followed a strict process where goods were passed from manufacturers to wholesalers, then to retailers and finally to consumers. Presently, goods are also transferred directly from manufacturers to retailers along with the traditional cycle of transfer of goods. Adding to this, it is also predicted that manufacturers may directly sell their goods to consumers in near future, to satisfy demand for lower priced goods of equal or better quality than what exists at present. It has also been observed that the number of sizes available in apparel and readymade garments has also increased with lesser number of units under each size. Global Textile & Apparel Trade ($ Billion) 1040 840 662 710 530 493 389 279 74 42 31 86 35 22 71 2005 77 49 38 146 126 Others 2011 Fibre Yarn 2016 (P) Fabric Apparel 81 55 46 168 2021 (P) The global textile and apparel trade was valued to be at $662 billion in 2011 and is growing at a CAGR of 5%. In 2011, China dominated global textile and apparel exports. China also dominated trade of intermediate textile goods with a share of 8% in global fibre exports, 23% in yarn exports and 38% in fabric exports. The increasing consolidation of textile manufacturing base in the vicinity of apparel manufacturing will become a retarding factor of textile trade. Indian Scenario: Segment-wise Split of Indian Apparel Market 9% 10% 43% Mens Women 38% Boys Girls Source: Thriving in the Era of Constant Change: Challenges in T&A Industry At present, the Indian Apparel Industry is estimated to be around $ 50 billion (Rs 270,000 crore). Despite the economic slowdown, the apparel industry in India is expected to grow at around 13-15% and cross $125 billion (Rs 675,000 crore) mark by 2020. Menswear accounts for the biggest share of the Indian apparel market followed by women’s wear. Though menswear constitutes 43% of the total apparel market, kids wear has the highest growth rate. Acceptability of readymade apparel in smaller town and rural India, which until recently relied on tailored garments is considered as an emerging trend in the apparel market which promises a stability in the market share of menswear. Women’s wear occupies 38% of the total apparel market in India. It is expected to grow at a CAGR of 9% in the next 10 years. Many menswear brands have extended their presence to women’s wear as women’s wear segment is considered more lucrative due to relatively low brand penetration compared to menswear and high growth potential. The kids wear market consists of 19% of the total Indian apparel market. In 2011 it grew by 11% and since then is observed to be fastest growing segment (girls wear growing faster than boys wear) in the Indian apparel market. Some of the key drivers of growth in the kids wear market can be given as follows: Increasing affluence of Indian parents hence increase in expenditure on children Increasing awareness of parents regarding kid’s brands Improved awareness amongst kids about which brand and what to wear Increase in media exposure resulting in more fashion conscious parents and children Rising eagerness for experimentation 95% of the total sales in apparel happen through departmental stores, and 70% in hypermarkets such as Big Bazaar or Spencer’s Retail in India. Current Players in the Apparel Industry Top Global Players Companies Net Gross Revenue Profit EBIDTA Net Profit No. of Stores Average EBIDTA per store Average Net Profit per Store Fast Retailing Co. Ltd. 11150 7129.13 1491 925 222 4.97 .67 Limited Brands Inc 10459 4429 1573 753 2875 .55 .26 Inditex SA 464 332 52 32 6009 .09 .05 Hannesbrands Inc. 4526 1420 440 232 201 2.19 1.15 The Gap Inc. 15561 1544 1942 1135 3400 .57 .34 TJX Corporation 6190 1756 732 453 3000 .24 .15 (Figures are in USD million and the data has been collected from the companies’ annual reports) Top Indian Players (The figures are in INR crs and the average gross profit and average EBIDTA are in INR lacs) Indian Retailers Vs. Global Retailers Logistics Cost as a % of Price Inventory Turns Stock-out Percent Shrinking Percent Indian Retailers Approximately 10% 3 to 14 5 to 15 3.1 Global Retailers 5% Average 18 Below 5 Average 1 Net Revenue Gross Profit EBIDTA 30.12 4.14 0.8 55 828.00 1.45 315.16 85.83 83.21 252 160.67 33.02 110.71 67.13 -14.25 411 263.56 -3.47 17.92 15.07 -100.89 437 -11.25 -23.09 Provogue India 793.95 209.99 75.02 130 1,043.17 57.71 Brandhouse Retail 767.68 94.39 55.06 327 1,110.47 16.84 Zodiac Clothing 325.49 212.28 23.17 105 1,933.33 22.07 Indian Terrain 141.77 82.91 13.05 228 4,684.18 5.72 Companies Total No. of Stores Average Gross Profit per Store Average EBIDTA per store Anshu's Clothing Kewal Kiran Clothing Cantabil Retail India - Koutons Retail India Market Size of the Indian Apparel Industry The Indian apparel industry is made up of five segments- menswear, womenswear, kidswear, unisex and uniforms. While menswear is the largest segment womenswear and kidswear has emerged as the fastest growing segments. Although apparel manufacturing is the least capital intensive activity in the textile value chain but at the same time highly capital intensive and requires skilled, semi-skilled and unskilled labourers. Due to low entry barriers, numerous players have entered the market and the profitability of the players is highly influenced by raw materials and input prices. The Indian apparel industry grew at a CAGR of 10% from Rs. 1260 billion in FY07 to Rs. 2026 billion in FY12. According to a CARE Research report, the industry is estimated to grow at a slow rate of 4-5% in FY13 on account of the overall slowdown of the economy. The industry is expected to grow at a CAGR of about 8% from Rs. 2026 billion in FY12 to Rs. 2726 in FY16. This growth has been attributed to factors like rising disposable income, increasing percentage of youth population, rising retail penetration and urbanisation, increased use of plastic money leading to impulsive buying, Projected Segment Wise Scenario in FY14 UNIFORMS 350 KIDS APPAREL Segments 380 UNISEX APPAREL 160 WOMEN'S APPAREL 760 1 1 MEN'S APPAREL 790 0 100 200 300 400 500 600 700 800 900 Market Size (Rs. bn) According to a report it has been predicted that the India and China would be the leading countries in terms of apparel consumption by 2025 and the Indian and the Chinese markets would be bigger than those of US and EU. The annualised growth of the Chinese markets was 15% while that of the Indian markets was 12% between 2007 and 2012. According to a survey done by the Clothing Manufacturers Association of India (CMAI), the current market size of the Indian apparel industry has been estimated to be around Rs. 270,000 crs and is expected to reach to Rs. 675,000 crs by 2020. The branded apparel segment contributes 25% to the overall apparel segment and it expected to reach to 40% by 2020. The apparel industry was worth Rs. 1876 billion in FY12 CARE has further estimated that the Indian apparel exports would grow at a CAGR of 9% to about Rs. 928 billion in FY16, which would be attributed to the gradual shift of the apparel industry from the developed western nations to the non-traditional developing nations. US and EU are the major markets where the Indian exports are directed and due to an economic downturn in these markets is affecting the Indian exports. The apparel exports grew at a CAGR of 10.3% between FY07 and FY12. Projected Segment Wise Market Share Market Size (Rs. bn) 950 700 930 650 380 100 MEN'S APPAREL WOMEN'S APPAREL Type of Apparel FY16 340 220 160 UNISEX APPARELS FY12 430 KIDS WEAR UNIFORMS Key Drivers and Challenges of the Apparel Industry The global apparel industry is one of the most significant revenue generators for the Indian economy. It helps in trade, job creation and more investment. Apparel industry has tremendous product variety, short product life cycles, unstable demand and at times lengthy distribution cycle. India has been able to cater to its global as well as national consumers which resulted in it being one of the prominent manufacturer and exporter of apparels. Key Drivers of the Apparel Industry: The growth in the apparel industry is due to some particular factors which affects both the global and Indian apparel market. Some of the factors can be listed as follows differentiated depending on its appropriateness in the global or Indian apparel market or both. Global: Government Support: Support from the government helps in a huge way to boost global apparel industry. If the policies are designed such that import and export of goods and raw materials accompany less hassles, the apparel trade automatically gets boosted. In countries like South Africa, Singapore, Brazil, etc, government helps in hosting as well as funding fashion shows in order to boost economy. Awareness of International Brands: Retailers are trying their best to differentiate their products and generated brand awareness to maintain and strengthen their position in the global apparel market. This results in more innovative and attractive products at a more competitive price which attracts more customers. Recognition of Local Designers: Various designers from developing countries are gaining recognition in the international apparel industry. This results in specific demands from the countries both for the designer products as well as similarly designed cheaper versions. Increasing Demand: With the empowerment of developing economies, the reduction in growth of the demand for apparels in developed economies is getting partially compensated. Many manufacturing countries manufacture their products to sell in their own country as the increase in per capita income along with awareness and preference in the population has resulted in internal demand for apparels. Changing Consumer Behaviour: Consumer spending on apparel has been decreasing. Power is shifting slowly from manufacturers and retailers to the customers. The customers can dictate what they want and how much to charge for it. Consumer expectations are going beyond just material purchase and to convenience, design, service, shopping experience, etc provided. This is also accompanied by getting the value for the money they have paid. This makes the retailers face a tough challenge to supply the products as per required and at an affordable price to the consumers. This results in manufacturing of products such that consumers are interested to buy. Indian Market: Rise in Household Income: 21 million of 210 million households in India have already earned more than $4,000 a year, meeting the criteria for what is called “the consuming class.” Based on McKinsey report, by 2015 the number of consuming class households will likely triple to 64 million. Increasing Trends of Special Occasion: Menswear mainly has three categories, namely casual wear, formals and special occasion wear. Indian men now prefer more western styled jackets, collared shirts, and other popular fashions. According to a recent McKinsey study, 38% of Indian respondents admitted to be highly inclined to buy apparels for specific occasions, like, gym wear, ethnic wear, party wear, sportswear, etc; which is higher in proportion than in countries like Russia (3%), Brazil (5%) or China (6%). Growth of Women Empowerment: With the rise in women empowerment and addition of women in the workforce, women are not only able to buy what they choose but also can diversify into western wear if preferred. Women are more conscious and have a wide range of products that they would like to buy, starting from sarees to western wear. Self-Expression: Television, advertisement an internet had helped Indian customers to come across innovative styles along with easy availability through internet. A trend in abroad does not take much time to spread to India now. Fashion abroad has been a way of self-expression and increasingly, Indian customers are choosing fashion as a way of self-expression too. This gives rise to differently styled apparels as per consumer needs. Rapid Urbanisation & Modernisation: Indian urban population is at around 30%, but research shows that there will be a rise in the number of individuals shifting to urban locations due to migration from rural areas to urban areas for a better lifestyle. This would automatically give rise to demand for apparel as a major percentage of the new city residents will be gen-next consumers and would like to go for denims and other apparels in fashion. Growth of Organised Retail: Organised retail in India is about 8% at present. But as estimated over the next 10 years due to the rapid establishment of hypermarkets and shopping malls across the country, Indian apparel market may get a boost Key Challenges of Apparel Industry: Global: Rising Costs: Rising costs of labour, raw materials, distribution, etc in a time when consumer demand has dampened is one of the major challenges in this industry. Moreover the volatility of the foreign exchange market also adds to the woe. Labour Challenges: Low wage rates accompanied by long working hours, poor work environment and deployment of child labour in the manufacturing countries results in the industry being constantly at the lime light or in low production phase due to labour unrest. Manufacturers often lose customers due to ethical buying procedure. Manufactures also face high labour costs as the wage rate of labours increase depending on the inflation rate. Increasing Productivity: Increasing productivity of the apparel sector in major manufacturing countries is a challenge due to the less efficient processes used that also require greater manual labour. Countries like China, sri Lanka, India have succeeded in modernizing their production process. Supply Chain Challenges: The separation of consumption and production hubs has also added pressure on the supply chain. Shorter lead times, right replenishment strategy and quality sourcing at low cost are being viewed as factors that can provide a competitive edge. Compliances & Sustainability: Companies are adopting sustainability practices driven by consumer awareness, environmental norms, etc. The demand to abide by environmental laws and healthy working conditions are becoming more popular in manufacturing countries. Retailers and brands worldwide are publicising Corporate Social Responsibility and related events in a bid to improve their perception among consumers. Indian Market: Competition from Lower Cost Producing Countries: The Indian apparel exporters have faced strong competition from a number of low cost countries Political Uncertainty: Political uncertainty in India has resulted in second thoughts for investment Supply Chain Challenges: Apparel distribution faces challenge in India due to short product ife cycle but longer lead time Labour Challenges: India has been on focus due to child labour usage and long working hours. Perception Mapping of Current Competitors Segment of Apparel Industry Chosen: Lifestyle Apparel for Men and Women (Formal and Casual) The global and Indian players are plotted in a graph with the vertical axis measuring the extent of high fashion merchandise the horizontal axis measuring the amount of assortments of merchandise. (i) (a) (b) (c) (d) (e) (f) (g) (h) Global Players: H&M Jack & Jones Lacoste Ralph Lauren Tommy Hilfiger United Colours of Benetton Vero Moda Zara High Fashion Quaintness (ii) (a) (b) (c) (d) (e) (f) Indian Players: Central Kewal Kiran Pantaloons Provogue Shoppers Stop Wills Lifestyle Perceptual Map of Premium Apparel Retailers (India) High Fashion Provogue Shoppers Pantaloons Stop Kewal Kiran Central Wide Assortment Limited Assortment Wills Lifestyle Quaintness Chosen Positioning for our Retail Business The mission of Monet is to offer quality, western wear in an assortment of sizes and styles to accommodate all varying body styles and shapes. We position ourselves as one stop place for men & women to shop for high fashion & trendy apparel, with its bright and colourful ambience we open up as an all season store with western wear having a trendy clothesline. As we are situated in the epicentre of residential community and posh locality we believe they will make up the largest percentage of our customer base. As popularity about the store increases we expect to see an assortment of curiosity seekers, and local residents from the community as well as seasonal purchasers during festival season. . We feel it is essential to our initial and on-going success that we locate ourselves in the heartbeat of the community. We also strive to create an atmosphere of acceptance and community, as well as a retail environment where individuals can identify and bond with their culture. Since we are in the value segment, we would differentiate on the basis of our service and product portfolio. For e.g. we would be hiring a professional fashion designer whom the clients could consult for their needs. Based on the designs, orders would be given to the suppliers and individual craftsmen. This would attract customers who would want to go to a designer but is not able to do so as it proves to be expensive. Thus we would position ourselves as retailers who are providing customised services at a reasonable price. Positioning Statement For the more full-bodied individual seeking western apparel, Monet Western Wear will offer name brand western wear in a larger assortment of styles and sizes that aren't always readily available in the mass western apparel retailers. Keys to Success In order to succeed in the western wear apparel industry Monet Western Wear must: Carry an assortment of sizes to fit the more ample frames of their target customer base. Provide customers with top notch personalized customer service in an atmosphere of eastern hospitality. Advertise and promote in areas that our target customer base will learn about our store. Continuously review our inventory and sales and adjust our inventory levels accordingly. Key Aspects that were derived from Positioning Introduction: Our aim is to establish a high fashion lifestyle apparel store that caters to men and women in Kolkata, India. Our focus is to provide our customers with a varied range of western casual and formal wears and also various accessories like bags, belts, shoes, etc and position ourselves as one of the top retail stores servicing this segment. Our brand is aimed to encourage customers to be experimental with new clothing styles and accessories. Our mission is to understand our customers’ needs and hopes and cater to them. Key Objectives: To provide a shopping environment that caters to the needs of the young professionals in Kolkata- vibrant, yet elegant and sophisticated To provide quality and style, and warm customer service to the customers and maintain good relationship with suppliers To retain our customers To gain a position among the key players in this segment within a short period of time (say 1 or 2 years) To set up branches in other cities if our brand is successful in Kolkata as well as expansion of retail space in Kolkata To provide healthy work environment for our employees Product: Merchandise Strategy Stages Merchandising: 1. Planning retail ranges involves careful consideration of the customer, competitors and the type of business 2. Sourcing is locating and purchasing merchandise to sell in the store. An apparel retailer will try to source fashionable clothing from low cost sources and sell them at high street prices 3. Arranging and displays can have major effects on sales, especially in apparel retailing. At certain time of the years, display is even more critical (festive seasons, fresh new collection, etc), also placing of accessories (female accessories will be placed next to women wear and male accessories will be placed next to menswear) 4. Space management is the planning of space allocation and designing of the store and this may require a computer based planned model Planning: The type of goods sold to the customers helps in creating an image of the business. Hence the mix of the right merchandise is very important, but as a start-up, it is more important to display that kind of retailer image to attract customers to the store in the first place. The type of good to be sold in Monet is mainly speciality goods, where the customers take a great deal of time and effort in locating and researching about these kinds of goods. They are high involvement product and form an important part of the customers’ lifestyle and self-image. Assortments and Mix in Monet: Monet will only house its own brand in its 1, 200 sq feet store. The products that customers can expect in Monet are as follows: Apparel Classics (Formals) Men Women Shirts Shirts Trousers Trousers/Skirts Suiting Suiting Fever (Evening and Party Wears) Men Women Party Shirts Cocktail Dresses Party Trousers Party Dresses Evening Wears Frolic (Casual Wears) Men Women Shirts Tops Trousers/Shorts/Jeans Skirts/Trousers/Jeans Signature * (to be discussed later) Accessories Men Women Shoes Shoes Belts Belts Bags/Wallets Bags Specialities Specialities The lines of apparels will be available for a wide range of sizes (XS, S, M, L, XL, and XXL) The first year will be a bit tough as there will be high chances of faulty estimation of sales and excess stock bulking up for a particular size. Excess stocks will have to be sold off at mark downs. It is important to identify the stock outs and the less selling ranges and work on them accordingly. Merchandise will be constantly monitored on their performance and the less profitable ones will need replacement as soon as possible. Extensive research on the global and Indian fashion trend will help Monet to prepare for understanding customer expectations and also attain the business’s financial objectives. Managing its merchandise is an important look out for Monet as: Responding to the merchandise life cycle and sales variability is important for Monet’s existence Managing the assortments of the products will help in the profitability Accounting the tastes and preferences of the customers will help Monet in future To manage merchandise well, Monet needs to understand the buying cycle that consists of: Start of the selling period- when we choose to start selling in Monet and which season we start our operation End of the selling period- when the season ends signifies the time for replenishing the stocks with the new flavour of the season Identify high sales point- sales will be at its peak during festivals Day of the week contributing to more sales- observation shows weekends are more preferred for shopping, so this needs to be considered while managing merchandise Sourcing: Monet will have: 1. 2. 3. 4. Classics- The collection of formal wears by Monet will be known as ‘Classics’. Fever- The collection of evening and party wears by Monet will be known as ‘Fever’. Frolic- All the casual wears will be under the name ‘Frolic’. Signature- ‘Signature’ will be a separate line and will not be available before Monet turns a year old. After a year, Monet will host a fashion show to display its collection. This collection will have the apparels and accessories from all the apparel assortments under Monet and will also have the new assortment called ‘Signature’, which will be different from the collection available in the store and will be available to customers on request. The fashion show will also display various accessories and these products will be priced at a much higher price range. Monet will not manufacture its own product but have designers to design the products based on popular fashion trends. Monet will place orders and acquire the products from the suppliers comprising of wholesalers, individual craftsman, etc. Arranging and Display: A few things that will need care as we set up the first store are how we display and arrange inside and outside of Monet. The entrance of the store will have a glass door so that individuals while walking may glance into the shop. There will be a board bearing Monet’s logo and name above the glass door. Inside the store, merchandise will be arranged with the smaller ones displayed before the larger ones. The mannequins will be placed at eye level. The merchandise will be grouped together according to their line of assortment and placed at different parts of the store. The displays and mannequins will be simple and there will be no clutter that may confuse the customers. There will be a two pairs of trial rooms at the back of the store (two for men and two for women). Some of the fixtures that we will require for the store are as follows: Fixture Location in-store Gondolas Commonly in the centre of aisles and walkways Racks Generally on back walls and divisions between themes or product areas Hangers Used in on floor and wall mounted displays Glass Used as shelf in showcase or wall mounted shelves Counters Check out and customer service counters Mannequins Used to show window displays, lifestyle themes Mirrors Against walls and dividers, trial rooms Custom Fixtures Anywhere in the store, it is made to fit Place: Location Strategy: Monet is situated in Elgin Road. We had lease a retail space of 1, 200sq feet to set up Monet. This location is chosen depending on the following factors: Accessibility: Elgin Road is situated at the heart of the city and can be accessed easily through both public and private transport. It also has workplaces around and in adjoining areas where young professionals are employed. Demand, Population and Buying Power: the residents around this area are from high income group family and are known to spend if offered quality products. The area has a healthy mix of individuals from varied ethnicities with enough buying capacity to indulge in luxury items. Promotion: Marketing & Promotion Strategy: Brand ‘Monet’: The name of the brand was chosen such that it is easy for the customer to remember and hence recall. The Logo: M A good brand adds value to the business. Consumers are prepared to pay significantly more for these brands relative to cost. This is possible through differentiation of the product from the competitors in such a way that it creates value for the consumer. The experience of shopping in Monet will be our differentiator. A few points that need to be looked after with care in order to make the shopping experience memorable are: Quality: If the quality of merchandise available in Monet is good, fashionable and at par with the customer’s expectation then it will be able to carve its place in the customer’s mind; if Monet can provide quality and reliability, the customers will return satisfied and will spread the word about Monet to their peer. Style and Cut: The styles available in Monet will be fashionable and the apparels will have designers’ notes attached along with the price tag that gives a brief description about the uniqueness of the product and when and how it should be worn. Availability: Good relationship with the suppliers need to be made so that the store never runs out of any collection before the new one comes, a good supply chain management model will be implemented to make sure of the availability of the required line of apparel. Customer Interaction: Young professionals who are the main target group of Monet will be assisted by trained individuals, having knowledge about the trend of the season. Monet will train these individuals so that their assistance gives the customers a feel of having a personal shopping assistant whenever they require any help. Monet will also invite its in-house designer sometimes to meet the visiting customers or when the customer would like to meet the designer. The designer will inform the customer about the merchandise that suits his/her personality. The customers will also be welcomed with refreshment in between their shopping process. Customers will also be regularly updated on the new fashion of the season or any ongoing offers on the store. Packaging: Monet’s merchandise will be packed in a brown/white paper bag to carry with its logo in black on it. A well invested brand: The layout of the store, the merchandise available, the way employees will interact with customers will portray that Monet is a brand that is well invested into and will provide consistent service. Our main focus will be satisfying customers followed by building a strong brand. Promotions: Advertising: Monet will be advertised through billboards across the city, popular English dailies and radio. While the former two can attract customer through visual display, the last one needs to convey the message of availability of high fashion garments and its location. Sales Promotion: The store will offer a free accessory from Monet if purchase amount is over Rs 8, 000 initially. This is mainly aimed to induce trials among the customers. Loyalty Card Program: This promotional activity will be done once the store is opened. In this program, we would offer customers a membership card when they purchase above a certain limit. Once these customers become members of the loyalty program, special discounts and offers would be given. These customers would not only be informed about the latest merchandise on offer, but they would also be given promotional offers on national holidays and special occasions for e.g. birthdays and anniversaries. By doing this, we would not only be able have a loyal base of customers, but we would also be able to understand their buying behaviour. Social Media: Monet will have pages in popular social media sites like Facebook and Twitter where regular discussions about the latest fashion trends, new apparels, accessories, hairstyles etc will be discussed. A particular “look” of the season will be uploaded and how to attain it will be described below. Lots of tricks to look smart and beautiful in a short time will be uploaded. Price: Pricing Strategy Since we are a new store, we would follow a dual pricing strategy whereby we would have a short term pricing and a long term pricing strategy. In short term pricing strategy we would sell our range of merchandise at a lower price as compared to our competitors in Elgin Road and neighbourhood areas. The prices would be lowered without compromising on the quality of the merchandise. Though we would get lower margins but we would be able to attract a higher footfall. We would enjoy higher margins once the brand takes off. Many retailers offer high quality merchandise without attempting to lower the prices. As new entrant, we would not be able to do this, atleast in the near future. The prices would be adjusted to meet the prevailing market conditions. CSR: Monet will also be associated with a cause, every month, a certain percentage of the profit will go to the welfare of children in an orphanage located in the city and customers or individuals donating through Monet will also receive special discount on their next purchase from the store. A certificate from the organisation will be obtained and be laminated to display in the shop, which certifies the claims of profit sharing and donation from the customers/potential customers are honestly handed over to the organisation and is rightfully used for the welfare of the children. Pentagonal and Triangular Elements Pentagon elements This is a part of differentiation elements and this is what the customer interacts with. PLACE: We will place our store in Elgin road as it is a well-known and posh area and also has some already established competitors. The reason for choosing a high street location is that it gives location and catchment advantages and a place like Elgin road will pull a good crowd. The super-built up area of the apparel store would be would be of approximately 1600 square-feet and the carpet area would be around 1200 square feet. The layout will be done in a way to make the visibility of designs very easy for customers as well as make a “customer-pull” environment. There will be a runway coming out of the dressing room space and extending 6-7 feet into the sales floor. The runway will be rimmed with chairs, this would allow friends who have come to shop with the customer to take a seat and help the customer choose the clothing she's considering buying. The runaway area would also give a feel of fashion model to our customers. PRODUCT: Our products will be high fashioned and available in all sizes. We will have apparels and accessories. For apparels we will have formals, party wear and also casuals. And for accessories we will have shoes, belts, wallets and specialties. The store will have the latest arrivals and party wear in hangers on the left side as it catches maximum attention and casuals can be kept in piles at the centre where the customer will wander about. PEOPLE: Since our target customers are young professionals we will have trained individuals, having adequate knowledge about fabrics and designs. These individuals will be trained in a way so that their assistance gives the customers a feel of having a personal shopping assistant whenever they require any help. The customers will also be welcomed with refreshment in between their shopping process. Customers will also be regularly updated on the new fashion of the season or any ongoing offers on the store. VALUE – price and quality As a new entrant we will initially keep the pricing suitable enough to meet the prevailing market conditions. Our prices will be slightly lower than that of the competitors around the store. This will increase the footfall and also better the shopping experiences of our customers as their expectations will be met as far as the prices are concerned. We will also give the best possible quality in the given price. COMMUNICATION: Our advertisements will be done through billboards across the city, popular English dailies and radio in order to attract customers through visual display as well as convey the message of availability of high fashion garments and its location. We will also have some sales promotion to induce trials among the customers. We will also have a loyalty card program which will be offered to customers on a purchase above a certain amount. Through this program we will not only inform the customers about the latest merchandise on offer, but they would also be given promotional offers on national holidays and special occasions for e.g. birthdays and anniversaries. By doing this, we would not only be able have a loyal base of customers, but we would also be able to understand their buying behaviour. We will have pages in popular social media sites like Facebook and Twitter where regular discussions about the latest fashion trends, new apparels, accessories, hairstyles etc will be discussed. A particular “look” of the season will be uploaded and how to attain it will be described below. Lots of tricks to look smart and beautiful in a short time will be uploaded. Triangle elements This is a part of the cost elements and the customer does not interact with it directly SUPPLIERS: Our suppliers will be mainly young designers who design clothes that are even exported outside the country. For example we have a factory near Bakrahat where clothes are made in batches and designed by some designers who have a rich experience in the industry. SYSTEMS: Customer Acquisition Process: This is a process through which we will describe the system of managing our customer prospects and their inquiries. Initially, the customers would be acquired with the help of club, cafeteria tie -ups. Special offers would be provided for cluster buying. Customer Buying Process: All the customers would be provided an assisted shopping experience. A customer would be required to come to the store and choose from the wide variety of products. There will be a professional designer in the store who will design according to the needs of the customer and the design will be implemented. Not only that, there will be a sample of the same design on display and in case it is a success it will be manufactured in bulk. LOGISTICS: Logistics services that would be required to procure the material will be provided by the supplier. The only logistics service that would be required would be from the tailoring division/warehouse to the store. Model Store EBITDA While operating an apparel store some of the expenses that could be incurred are as follows: Purchase of Inventory Rent Salary Phone Advertising Insurance Premium Legal and Professional Fees Electricity Expenses Printing and Stationary Vehicle Expenses Conveyance and Daily Travelling Expenses Repairs and maintainence Tour and Travelling Expenses Advertising and Publicity Expenses Sales Promotion Expenses Out of these expenses, rent, power and salary would be the largest components. For major apparel players in India, employee cost as a percentage of sales have crept up and are at a three year high. Lease rentals have marginally increased but they have been lower than that observed in 2009 and 2010. Retailers are adopting cost control strategies to deal with EBITDA margin pressures like boosting labour productivity, better inventory management, increasing supply chain efficiencies and throughput from the new stores. Some of the expenses of the competitors as a percentage of total revenue are shown below Lease Rental as a % of Sales 12% 10.50% 9.50% 10% 8.50% 8.20% 8% 7% 7.50% 7.50% 7% 6.50% 6% 6% 4.30% 4.30% 3.80% 4% 4% 3% 2.50% 2% 0% Pantaloons Retail Shoppers Stop FY09 Provogue FY10 FY11 FY12 Brandhouse Retail Employee Cost as a % of Sales 8.00% 7.50% 7% 7.00% 6.00% 5.80% 5.50% 5.00% 6% 6.20% 6.10% 5.50% 4.50% 4.30% 3.80% 4.00% 3.00% 3.50% 2.50% 2.80% 2.10%2.00% 2.00% 1.00% 0.00% Pantaloons Retail Shoppers Stop FY09 Provogue FY10 FY11 Brandhouse Retail FY12 EBITDA Margins as a % of Sales 12.00% 10.00% 8.00% 6.00% 4.00% 2.00% 0.00% Sep-11 Oct-11 Nov-11 Dec-11 Pantaloons Retail Jan-12 Feb-12 Shoppers Stop Mar-12 Apr-12 Provogue May-12 Jun-12 Jul-12 Brandhouse Retail Aug-12 Sep-12 EBITDA Model Shoppers Stop Kewal Kiran Clothing Model Store Store Size 4920 sq feet 1800 sq. feet 1500 sq. feet Revenue Rs. 44,060 Rs. 7,600 Rs. 14,000 Purchases 28,113 3,162 6,300 Changes in Inventories -620.7 15 140 Lease Rent 4,227 73 840 Employee Cost 3,146 857 560 Electricity Charges 1,249 26 420 Repairs and Maintainence 1,138 83 420 Other Expenses 4338 1,530 1,400 Total Expenses 41,591 5,769 10,080 EBITDA 2,469 1,853 3,920 EBITDA Margin 6% 24% 28% (The figures are in INR per square feet) The EBITDA Model for a model store has been prepared after analysing various costs of different apparel companies in the value segment. The aim would be to achieve sales of more than Rs. 14,000 per square feet and having an EBITDA Margin of more than 25%. Finance cost and taxes would further dent into the operating profits. With an EBITDA margin of more than 28%, net profit margin of more than 13% could be aimed for. This is after assuming that a working capital loan as well as a term loan would be required. Capital Expenditure Assumptions The super-built up area of the apparel store would be would be of approximately 1600 square-feet and the carpet area would be around 1200 square feet. Based on a research report by CBRE Research, the rental cost would be Rs. 240 per square feet in an area like Elgin Road in Kolkata. Rental Movements in high streets and shopping centres have been shown in the following few graphs. High Street Rental Movement 400 350 INR/sq. ft./month 300 250 200 150 100 50 0 H2 2010 H1 2011 Park Street H2 2011 Elgin Road H1 2012 H2 2012 Camac Street/ Shakespeare Sarani Shopping Center Rental Movement 350 INR/sq. ft. /month 300 250 200 150 100 50 0 H2 2010 H1 2011 H2 2011 H1 2012 Axis Title EM Bypass Salt Lake Jadavpur ESTIMATED COST OF SETTING UP THE STORE Building/Store Rent @ Rs. 2,80,000 p.m. Vehicle Rs. 4,50,000 6 months’ Rent Deposit Rs. 16,80,000 Location Improvement Costs Rs. 8,48,000 H2 2012 Marketing Expenses Rs. 66,500 IT Expenses Rs. 4,75,000 Public Relations Expenses Rs. 55,000 Miscellaneous Operating Expenses Rs. 88,000 Contingencies at 5% Rs. 1,83,000 Margin Money for Working Capital Rs. 3,71,750 Total Cost of Setting Up the Store Rs. 43,54,250 LOCATION IMPROVEMENT COSTS Cost of Fittings and Interior Decoration Rs. 7,20,000 3 Air Conditioners at Rs. 38,000 , Electrification and Auxillary Equipment Rs. 1,18,000 Supplies Rs. 10,000 Total Location Improvement Costs Rs. 8,48,000 MISCELLANEOUS OPERATING EXPENSES Hangers for Clothing Rs. 10,000 Insurance Rs. 40,000 Accounting Set-Up Rs. 5,000 Association fees and directories Rs. 3,000 Office and Cleaning Supplies Rs. 30,000 Total Miscellaneous Operating Expenses Rs. 88,000 + MARKETING EXPENSES An Exterior Sign and 2 Center Pylon Signs Rs. 30,000 Interior Signage and Décor Rs. 10,000 Trademark Registration and Legal Expenses Rs. 8,000 Logo Design Rs. 3,000 Business Card Design and Printing Rs. 3,500 Flyer Design and Printing Rs. 4,000 Coupon Design, Printing and Redemption Costs Rs. 8,000 Advertising Expenses Rs. 1,50,000 Total Marketing Expenses Rs. 2,16,500 IT EXPENSES Laptop and related Software Rs. 40,000 Laser Printer Rs. 5,000 2 Cordless Phones Rs. 6,000 IT Consultant and Technical Support Fees Rs. 2,000 Telecom Services: high speed Internet via cable modem and digital phone Rs. 3,000 Domain Registration Rs. 1,000 Website Hosting, Design and Development Rs 7,000 POS Software Rs. 5,000 POS Touch System Rs. 58,000 POS Cash Drawer Rs. 5,000 Burglar Alarm Rs. 3,50,000 Total IT Expenses Rs. 4,75,000 PUBLIC RELATIONS EXPENSES Grand Opening Event including Food, Beverages, Entertainment and Signage Rs. 30,000 Advertising around the Grand Opening Rs, 10,000 Media Relations around the Grand Opening Rs. 15,000 Total Public Relations Expenses Rs. 55,000 The cost of fittings and interior decoration has been estimated to be around Rs. 600 per square feet which amounts to Rs. 7, 20,000. The store fixtures include poles, racks, shelves, gondolas, mannequins, sizers and bookcases Inventory Policy In our apparel store we will use an inventory tracking system that will tell us what merchandise is in stock, what is in order, when it will arrive and what was sold. By using such a system we would be able to identify fast moving items which we need to reorder and the slow moving items which we should markdown or which we need to specially promote. Inventory will be controlled at the cash register with the point of sale (POS) software and equipment. The POS software would record transactions as and when they happen. This would also ensure that the inventory records are also up-to date. The POS equipment would include credit card readers, electronic cash drawers, receipt printers and bar code readers. The POS software package would help in keeping track of the business cash flow through an integrated accounting module. We would count our inventory once every fortnight (count cycle). Processing paperwork and placing orders with our vendors would take us fifteen days (order cycle) and the order may take another fortnight (delivery cycle). Thus we would need around 50 days of inventory in hand from the first day of the count cycle to stay in operation until the merchandise arrives. With 50 days of inventory in hand, we would be able to turn around inventory, 7 times in an entire year. Since we are aiming for revenue of Rs. 10,000 per square feet or total revenue of Rs. 1,20,00,000 and inventory of 50 days, we would need a stock in hand of Rs. 16,50,000. Since the sales would be in cash, we are assuming 10% of the sales would be credit sales with a holding period of 10 days. This would require a working capital tie up of Rs. 33,000 in debtors. Working Expenses would be related the general selling and administrative expenses and would amount to approximately Rs. 16,80,000. We can assume a holding period of 15 days resulting in a working capital tie-up of Rs. 70,000. The total working capital requirement would be around Rs. 17,53,000. Since we would have a strategic tie-up with our suppliers which would enable us a credit period of 30 days which would result in Rs. 2,66,000 as creditors. Thus the net working capital requirement will be of Rs. 14,87,000. Assuming that we would require margin money of 25% of the net working capital, the remaining working capital could be financed through a working capital loan. The margin money that would be required is Rs. 3,71,750. Thus the permissible bank finance would amount to Rs. 11,50,000. Holding Period in Days Working (Rs.) Stock in Hand 50 16,50,000 Debtors 10 33,000 Working Expenses 15 70,000 Total Working Capital Requirement Less: Trade Creditors Capital Requirement 17,53,000 30 2,66,000 Net Working Capital 14,87,000 Less: Promoters Margin Money (25%) 3,71,750 Permissible Bank Finance for Working Capital Rs. 11,15,250 Our suppliers for the merchandise would be individual craftsmen, importers, distributors and wholesalers. Before the start of the business, we would establish a list of suppliers, with their quotes, prices, delivery and credit terms and discount options. For calculating the cost of goods sold, we would use the Last-In-First-Out (LIFO) Method where we are assuming that the first units bought would be the first units sold. This method would be beneficial in case of increasing inventory costs. This method would be more realistic as the inventory value would be closer to the current costs. It would also help us report lower net profit, leading to lower income tax expense and more cash availability for investment purposes. Every year the inventory will be valued at lower of cost or the net realisable value. Inventory Cycle Across Apparel Retailers 300 250 250 215 200 160 150 100 185 170 185 139 120 98 80 75 65 60 130 100 63 50 0 Pantaloons Retail Shoppers Stop FY09 Provogue FY10 FY11 FY12 Roll Out Strategy for Monet: Brandhouse Retail Monet is a new store in a posh locality on the heart of Kolkata. Therefore, Monet requires a lot of work before it can actually set its foot into high fashion apparel business. The most important part in making Monet a big name is generating awareness among its potential customers. For generating awareness, popular English/Vernacular newspaper (like TOI, The Telegraph, ABP, etc) and magazines (like Sananda) for print media will be chosen. Popular radio channels like 107.8 Power FM and RadioMirchi will be chosen to generate awareness about Monet. Moreover there will be billboards across the city in specific areas like Camac Street, near Exide Crossing, etc. Social media will play a very important part in generating awareness about Monet. Sites like Facebook and Twitter can be used to communicate the starting of Monet and the merchandise it deals in. Here makeover tips, style tips, etc will be posted. Various designer look will also be posted along with the details about the products used, where to get them and what is their price. The store will start with the latest high fashion trends that are popular for the season. Apparels starting from Rs 600 to Rs 20, 000 will be available in the store. Accessories will start from Rs 20 and will go up to Rs 10, 000. The store will start off with a sales promotion to attract customers to come. The store will offer a starting promotion where there will be 3 different ways to attract customers: (i) (ii) (iii) If a customer shops for more than Rs 8000 in one day, he/she will be given an accessory worth Rs 1000 If a customer goes ahead and recommends the shop to another individual, who comes and visits Monet and purchases merchandise, then, the customer who recommended gets a discount voucher of about 20% from Monet issued, all he/she needs to do is mention a code that he will be sent through an e mail or text (if e mail is unavailable)(the purchaser will be asked to fill a small survey while checking out of the shop. One of the questions will ask him/her to mention the source from where he learnt about Monet.) The first customer of the day in Monett will receive a discount of 10% Since Monet is a new store, it would follow a dual pricing strategy whereby it would have a short term pricing and a long term pricing strategy. In short term pricing strategy Monet would sell the range of merchandise at a lower price as compared to our competitors in Elgin Road and neighbourhood areas. The prices would be lowered without compromising on the quality of the merchandise. Though this would generate lower margins but it would be able to attract a higher footfall. Monet would enjoy higher margins once the brand takes off. Many retailers offer high quality merchandise without attempting to lower the prices. As new entrant, Monet will not be able to do this, at least in the near future. The prices would be adjusted to meet the prevailing market conditions. CSR: Monet will also be associated with a cause, every month, a certain percentage of the profit will go to the welfare of children in an orphanage located in the city and customers or individuals donating through Monet will also receive special discount on their next purchase from the store. A certificate from the organisation will be obtained and be laminated to display in the shop, which certifies the claims of profit sharing and donation from the customers/potential customers are honestly handed over to the organisation and is rightfully used for the welfare of the children. Merchandising Mix Strategy for Monet: Monet will only house its own brand in its 1, 200 sq feet store. The products that customers can expect in Monet are as follows: Apparel Classics (Formals) Men Women Shirts Shirts Trousers Trousers/Skirts Suiting Suiting Fever (Evening and Party Wears) Men Women Party Shirts Cocktail Dresses Party Trousers Party Dresses Evening Wears Frolic (Casual Wears) Men Women Shirts Tops Trousers/Shorts/Jeans Skirts/Trousers/Jeans Signature * (to be discussed later) Accessories Men Women Shoes Shoes Belts Belts Bags/Wallets Bags Specialities Specialities The lines of apparels will be available for a wide range of sizes (XS, S, M, L, XL, and XXL) Store Layout: The assumption is that a rectangular store space of 40ft by 30ft is obtained for the store. The left side of the store is for male apparels and accessories, while the right side is for females. This order may change depending on the consumer behaviour observed post the inauguration of the store and so this sectional division is not plotted on the store layout. The window display will show the latest fashion trends, on the left side there will be make mannequins and on the right side there will be females. The circles are circular rings of apparels hanging on a circular rod with the help of hangers. Circle 1, 2 and 3 are for latest male apparels and circle 4, 5 and 6 are for latest women wears. The mannequin (M1) is placed such to attract attention when people walk past the store and glance inside it through the glass entrance/exit doors. The M1 will be a bunch of 3-4 mannequins wearing the best sellers (initially the new trends). M2 will be a male mannequin dressed in formal wear. The table below will discuss the location of the different apparels and accessories, which will be placed in the shop. The layout and the placements may change as per required. Apparel Location in the Shop Classics (Formals) Men Women Men Women Shirts Shirts G1 (up) C4(up) Trousers Trousers/Skirts C3(down) C4 (down) Suiting Suiting C3(up) C4 (up) Fever (Evening and Party Wears) Men Women Men Women Party Shirts Cocktail Dresses C 1 (up) C2 Party Trousers Party Dresses C 1 (down) C2 Evening Wears C2 Frolic (Casual Wears) Men Women Men Women Shirts Tops/Tops G1 (down) G2 Trousers/Shorts/Jeans Skirts/Trousers/Jeans T3 C5 On Order On Order Signature * (to be discussed later) Accessories Men Women Men Women Shoes Shoes T2 T4 Belts Belts Accessories Accessories Bags/Wallets Bags Accessories Accessories, Table 1 Specialities Specialities Accessories Accessories, Table 1 C 1, 2, 3, 4 and 5 are clothes line fixed to the wall, each clothes line has an upper line and a bottom line. Clothes are hung on these clothes lines with the help of hangers. G1 and G2 are glass racks, each having one upper and one lower rack. T2, 3 are tables where merchandises are arranged. People Strategy and Own vs. Franchise Store Strategy: People Strategy is about how the employees and people associated with a business institution are taken care of so that the business is benefitted. Since the differentiator of Monet from its competitors is mainly the service rendered by its employees, it is very important that the culture of Monet is unique and appreciated by the customers, so that they like to come back again and again to the store. For achieving a warm and welcoming environment with an admirable culture Monet needs to ensure that its employees find it to be a wonderful place to work in and therefore be loyal to it. To ensure this, Monet needs to follow few basic steps in its initial years. Some of the basic steps are as follows: Proper Recruitment: Recruitment for Monet is very important. It needs to choose the current set of employees to compete with competitors like Wills Lifestyle, Shoppers Stop, etc who are experienced players and already have a set of loyal customers who trust in them. There should be a good mix of experienced as well as novice employees both for customer interaction and other works. The experienced ones along with the training provided by Monet can help in nurturing the novice employees to do their work as per required. There should be trainings on how to present oneself to the customer, how to suggest them on the various products in the store without appearing to be pushy and able to comment/suggest on the latest trend or fashion. The store manager should be able to manage the employees under him/her and able to lead them wherever required. Retaining Employees: Retaining employees is harder than recruiting them. Monet should be a place where every employee should feel that his/her presence in the shop makes a difference. This feeling of importance will assure commitment in retaining the employees which Monet will train. The employees will be treated with respect and rewarded for their good work. Each month there may be “Employee of the Month” contest for them which will assure small gift hampers along with a badge stating that the particular person is employee of the month. Monet will need to ensure that it is a safe and fair workplace where every employee has equal rights. Monet and its Employees: If the employees are happy, they make effort to make the customer happy. The employees will work together to make Monet a destination for every shopper. To explain the strategy of Monet, the following diagram may be considered. It explains how the people strategy can help Monet to make a unique place for itself and differentiate it from its competitor. There will be one store manager who will be given a salary of Rs 16, 000 initially and this will be incremented as soon as sales increases. There will be four sales person (2 male and 2 females, one of each will be experienced), the experienced ones earning a salary of Rs 9, 000 each and the inexperienced ones Rs 7, 000 each. They will be allotted 4 holidays each month, but, two sales persons of the same gender cannot be absent on the same day. The shop will remain open on all of the days initially, but later after the shop gains popularity, it might be kept closed on one of the weekdays that will be observed to generate the least sales compared to other days of the week. There will be “Employee of the Month” contest where the employee who generates the most sales (in case of the experienced sales person) or the employee who had improved the most (in case of the novice sales person) will be awarded with a badge that states “Employee of the Month” and a small gift hamper. The employees will be provided with hot beverages in the afternoon from the store. Now, Monet has its own in house designer who is well qualified and talented. Monet pays a monthly salary of Rs 70,000 to him for enabling him to showcase his designs in the store of Monet. Space Allocation between different Product Lines Out of 1200 sq. feet of carpet area, 700 sq. feet will be allocated to the products while the remaining space will be occupied by cash counter and moving space Classics 150 sq. feet Fever 300 sq. feet Frolic 170 sq. feet Accessories 80 sq. feet Project P&L Statement INCOME STATEMENTNCOME STATEMENT (in INR) Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Store Size (sq. feet) 1,200 1,200 1,200 1,200 1,200 1,200 Revenue Per Square Feet 8,300 9,130 10,043 11,047 13,257 15,908 Gross Sales 99,60,000 1,09,56,000 1,20,51,600 1,32,56,760 1,59,08,112 1,90,89,734 VAT@5% 4,98,000.00 5,47,800.00 6,02,580.00 6,62,838.00 7,95,405.60 9,54,486.72 Net Sales 94,62,000 1,04,08,200 1,14,49,020 1,25,93,922 1,51,12,706 1,81,35,248 54,00,000 56,70,000 59,53,500 62,51,175 68,76,293 75,63,922 Changes in Inventory Level 1,68,000 1,72,200 1,76,505 1,80,918 1,89,964 1,99,462 Lease Rent 2,80,000 2,80,000 3,08,000 3,08,000 3,69,600 3,69,600 14,40,000 15,84,000 17,42,400 19,16,640 22,99,968 27,59,962 Electricity Charges 6,00,000 6,30,000 6,61,500 6,94,575 7,64,033 8,40,436 Repairs and Maintainence 2,40,000 2,52,000 2,64,600 2,77,830 2,91,722 3,06,308 Other Expenses 14,40,000 14,76,000 15,12,900 15,50,723 15,89,491 16,29,228 Total Expenses 95,68,000 1,00,64,200 1,06,19,405 1,11,79,860 1,23,81,069 1,36,68,916 EBITDA -1,06,000 3,44,000 8,29,615 14,14,062 27,31,638 44,66,331 Depreciation Expense 4,97,388 3,57,932 2,61,488 1,92,959 1,43,392 1,07,116 Preliminary Expense Write Off 3,29,500 Expenses Cost of Goods Sold Employee Cost - - - - - Interest Expense Interest on Term Loan 1,74,417 1,44,083 1,13,750 83,417 53,083 22,750 Year 0 Equity and Liabilities Promoters' Funds Reserves and Surplus Total Equity Funds Year 1 9,05,975 9,05,975 -12,00,012 9,05,975 -2,94,037 Year 2 BALANCE SHEET Year 3 Year 4 Year 5 Year 6 9,05,975 -1,72,799 7,33,176 9,05,975 2,28,180 11,34,155 9,05,975 6,75,728 15,81,703 9,05,975 15,90,031 24,96,006 9,05,975 27,69,875 36,75,850 Term Loan Working Capital Loan Creditors 14,00,000 - 11,66,667 7,89,000 4,43,836 9,33,333 8,65,000 4,66,027 7,00,000 9,49,000 4,89,329 4,66,667 10,41,000 5,13,795 2,33,333 12,42,000 5,65,175 14,84,000 6,21,692 Total Equity and Liabilities 23,05,975 21,05,466 29,97,537 32,72,484 36,03,165 45,36,514 69,02,670 Assets Fixed Assets Preliminary Expenses 18,94,475 3,29,500 13,97,087 - 10,39,156 - 7,77,668 - 5,84,709 - 4,41,317 - 3,34,201 - 82,000 82,000 12,27,945 27,288 59,178 -6,06,033 7,08,378 13,50,740 30,016 60,658 -6,83,044 7,58,370 14,85,814 33,018 62,174 -4,59,001 11,22,005 16,34,395 36,320 63,728 1,39,382 18,73,825 19,61,274 43,584 65,322 15,56,115 36,26,294 23,53,529 52,301 66,955 40,95,685 65,68,469 23,05,975 21,05,466 29,97,537 32,72,484 36,03,165 45,36,514 69,02,670 Current Assets Stock in Hand Debtors Working Expenses Cash in Hand Total Current Assets Total Assets Interest on Working Capital Loan Total Interest Expense PBT Tax@33.45% PAT 92,708 1,01,638 1,11,508 1,22,318 1,45,935 1,74,370 2,67,124 2,45,721 2,25,258 2,05,734 1,99,018 1,97,120 -12,00,012 -2,59,653 3,42,870 10,15,369 23,89,227 41,62,096 -86,854 1,14,690 3,39,641 7,99,196 13,92,221 -1,72,799 2,28,180 6,75,728 15,90,031 27,69,875 -12,00,012 CASH FLOW STATEMENT Year 1 Year 2 Year 3 Year 0 Sources of Funds Promoters' Funds Term Loan from Bank Working Capital Finance Cash Flows from Operations Sundry Crditors Total Sources of Funds Application of Funds Fixed Assets Repayment of Term Loan Interest on Term Loan Interest on Working Capital Loan Preliminary Expenses Current Assets Vehicle Stock in Hand Debtors Working Expenses Total Current Assets Total Application of Funds Increase/(Decrease) in Cash During the Year Opening Balance Closing Balance Year 4 Year 5 Year 6 9,05,975 14,00,000 7,89,000 -3,73,124 4,43,836 76,000 1,85,133 22,192 84,000 4,89,668 23,301 92,000 8,68,687 24,466 2,01,000 17,33,423 51,380 2,42,000 28,76,990 56,517 23,05,975 8,59,711 2,83,325 5,96,969 9,85,153 19,85,803 31,75,508 18,94,475 - 2,33,333 2,33,333 2,33,333 2,33,333 2,33,333 2,33,333 12,27,945 27,288 59,178 13,14,411 1,22,795 2,729 1,479 1,27,003 1,35,074 3,002 1,516 1,39,592 1,48,581 3,302 1,554 1,53,438 3,26,879 7,264 1,593 3,35,736 3,92,255 8,717 1,633 4,02,605 22,23,975 15,47,744 3,60,336 3,72,925 3,86,771 5,69,070 6,35,938 82,000 82,000 -6,88,033 82,000 -6,06,033 -77,011 -6,06,033 -6,83,044 2,24,044 -6,83,044 -4,59,001 5,98,382 -4,59,001 1,39,382 14,16,733 1,39,382 15,56,115 25,39,570 15,56,115 40,95,685 3,29,500 - Cash Flows to Equity Funds Initial Investments Operating Cash Flows PAT Depreciation Preliminary Expense Write-off Operating Cash Flows Changes is Working Capital Release of Working Capital After Tax Salvage Value of Fixed Assets CASH FLOWS TO EQUITY FUNDS Year 0 Year 1 Year 2 Year 3 9,05,975 -12,00,012 4,97,388 3,29,500 -3,73,124 -1,04,811 IRR Year 5 Year 6 -1,72,799 3,57,932 2,28,180 2,61,488 6,75,728 1,92,959 15,90,031 1,43,392 27,69,875 1,07,116 1,85,133 -1,16,291 4,89,668 -1,28,971 8,68,687 -2,84,357 17,33,423 -3,46,087 28,76,990 3,67,092 3,34,201 Repayment of Term Loan Net Cash Flows Year 4 -9,05,975 -2,33,333 -2,33,333 -2,33,333 -2,33,333 -2,33,333 -2,33,333 -7,11,268 -1,64,491 1,27,363 3,50,997 11,54,003 33,44,950 23% Cash Flows to Total Funds Initial Investments Operating Cash Flows PAT Depreciation Preliminary Expense Write-off Interest On Long Term Borrowings(1-tax rate) Interest On Short Term Borrowings(1-Tax Rate) Operating Cash Flows Changes is Current Assets After Tax Salvage Value of Fixed Assets After Tax Salvage Value of Current Asset Net Cash Flows Cost of Capital IRR CASH FLOWS TO TOTAL FUNDS Year 0 Year 1 Year 2 Year 3 -30,94,975 -12,00,012 4,97,388 3,29,500 1,16,074 61,697 -1,95,353 -1,27,003 Year 4 Year 5 Year 6 -1,72,799 3,57,932 2,28,180 2,61,488 6,75,728 1,92,959 15,90,031 1,43,392 27,69,875 1,07,116 95,887 67,640 3,48,660 -1,39,592 75,701 74,208 6,39,576 -1,53,438 55,514 81,402 10,05,603 -3,35,736 35,327 97,120 18,65,870 -4,02,605 15,140 1,16,043 30,08,174 3,34,201 24,72,784 -30,94,975 19% -3,22,356 2,09,068 4,86,139 6,69,867 14,63,265 58,15,159 Break Even Point Analysis Average Sales Year 1 Year 2 BREAK EVEN ANALYSIS Year 3 Year 4 Year 5 Year 6 1,28,60,183 94,62,000 1,04,08,200 1,14,49,020 1,25,93,922 1,51,12,706 1,81,35,248 Variable Costs Cost of Goods Sold Electricity Charges Repairs and Maintaince Interest on Working Capital Loan Changes in Inventory Total Variable Costs 62,85,815 6,98,424 2,72,077 1,24,746 1,81,175 75,62,236 54,00,000 6,00,000 2,40,000 92,708 1,68,000 65,00,708 56,70,000 6,30,000 2,52,000 1,01,638 1,72,200 68,25,838 59,53,500 6,61,500 2,64,600 1,11,508 1,76,505 71,67,613 62,51,175 6,94,575 2,77,830 1,22,318 1,80,918 75,26,815 68,76,293 7,64,033 2,91,722 1,45,935 1,89,964 82,67,945 75,63,922 8,40,436 3,06,308 1,74,370 1,99,462 90,84,497 Contribution Margin 52,97,947 29,61,293 35,82,363 42,81,408 50,67,107 68,44,761 90,50,751 Fixed Costs Rent Interest on Term Loan Depreciation Preliminary Expense Employee Cost Other Costs Total Fixed Costs 3,19,200 98,583 2,60,046 54,917 19,57,162 15,33,057 42,22,964 2,80,000 1,74,417 4,97,388 3,29,500 14,40,000 14,40,000 41,61,304 2,80,000 1,44,083 3,57,932 15,84,000 14,76,000 38,42,015 3,08,000 1,13,750 2,61,488 17,42,400 15,12,900 39,38,538 3,08,000 83,417 1,92,959 19,16,640 15,50,723 40,51,738 3,69,600 53,083 1,43,392 22,99,968 15,89,491 44,55,534 3,69,600 22,750 1,07,116 27,59,962 16,29,228 48,88,655 1,02,50,780.11 80% 1,32,96,309 141% 1,11,62,595 107% 1,05,32,143 92% 1,00,70,297 80% 98,37,477 65% 97,95,537 54% Break Even Point in Sales BEP as a % of Sales