Project BSIC Project
Monitoring
Final Report
For BSIC
Total H1 (January-June) - 2010
Vietnam – Cambodia – Laos
www.indochinaresearch.com
Background & Objectives
The Beer Selling Industry of Cambodia (BSIC) is comprised of prominent alcoholic beverage members of
Cambodia Brewery Limited, Attwood, distributor of Heineken, Cambrew Limited, Dimarrs Cambodia (Guinness)
and Interlocal Exim Pte Ltd. The main purpose of the BSIC is to constantly evaluate and seek improvements to
the welfare or their beer promoters by setting an industry code of conduct for their beer promoters and
external parties.
An in-depth research study was conducted in 2009 by CAS, which indicated significant improvements in the
welfare of their promoters. However, there were some areas for improvements which the BSIC had
acknowledged and acted on. As part of their constant surveillance, the BSIC wishes to evaluate the
effectiveness of their implementation through quarterly research findings. Areas now being evaluated include:
•
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•
•
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Employment Status – addresses issue of remuneration
Organization of Work – to address any BP grievances
Uniforms – company branded standards
Transport – to minimize risk of harassment
Training and information – on a range of issues
Harassment – to ensure and promote a zero tolerance policy
Alcohol – to promote practice of not sitting and drinking with customers
BSIC PROJECT MONITORING
HI Final Report
Page 2
Background & Objectives
Specific areas being monitored also include the following:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
BP views on wearing BSIC logo
BP views on working conditions
BP reported having a written contract
Average salaries
Input on incentive systems
BP understanding of paid annual leave entitlement
BP understanding of maternity leave policies
BP awareness of company grievance procedures
Instance of making a complaint
Opinion of uniform and stash
Details on company transportation
Opinions of training offered
Incidence of sexual harassment
Frequency of sitting with customers and drinking customers
Incidence of customers trying to force them to drink alcohol
BSIC PROJECT MONITORING
HI Final Report
Page 3
Research Approach & Methodology
Methodology:
Quantitative - Face to face interviews using a structure questionnaire
Frequency:
On-going monthly monitoring
Monthly updates with quarterly reporting
Respondent Profile:
Female Beer Promoters (BP)
Mix of different beer company BP
Geographical Coverage
and Sample Size:
Phnom Penh/Siem Reap
n=564BSIC BP (January – June)
n=80 non-BSIC BP (March – June)
FW to continue through December
BSIC PROJECT MONITORING
HI Final Report
Page 4
Research Approach & Methodology
Some further notes of clarification on this study:
•
It was decided starting in March to also interview a sample of non-BSIC BP for comparison. A total of
n=20 non-BSIC were interviewed each month from March – June. These included BP from a number of
companies including Budweiser, Singha, San Miguel, Stella Artois, Asahi and Hollandia.
•
The minimum sample of n=75 BSIC was decreased by n=10 from March to accommodate for non-BSIC
interviews and to keep the project under the agreed budget.
•
A minimum of n=54 interviews were conducted for each BSIC member – more interviews could not be
obtained for RSE Cambodia – Guinness, owing to small number of BPs.
•
Some slight modifications were made to line of questioning over the past 6 months. These are noted on
certain slides. In addition, certain questions were only asked of BSIC BP.
•
Where possible, comparisons are made to 2008 and 2009 reports. 2010 total results are indicated by H1
and are only for BSIC BP. However, on certain slides these comparisons are not available owing to the
following reasons:
-
Data for 2008 and 2009 was either not available or incomplete, with some data shown only by
company whereas some data is only shown for totals.
Some questions were not asked in 2009, and particularly in 2008
Report is in Word format and was produced by another company. Hence, IRL does not have access
to the data tables.
BSIC PROJECT MONITORING
HI Final Report
Page 5
Executive Summary
Demographic Profile
Total
N
Age Group
Location
Group
Company
BSIC PROJECT MONITORING
HI Final Report
Young Beer Promoter (Age 18-24)
Older Beer Promoter (Age 25+)
Phnom Penh
Siem Reap
BSIC Member
Non - BSIC Member
Cambodia Brewery Ltd (CBL)
Cambrew
Attwood, distributor of Heineken
RSE Cambodia - Guinness
300
344
492
152
564
80
172
223
112
57
%
47%
53%
76%
24%
88%
12%
30%
40%
20%
10%
Page 6
Employment Status
Employment Status
First Time Working As Beer Promoter -Overall By Segment
90%
90%
93%
92%
81%
77%
69%
68%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Almost all respondents have indicated that this is the first time they have ever worked as a Beer Promoter,
with incidence of such having increased over the past 2 years.
BSIC PROJECT MONITORING
HI Final Report
Page 8
BP View On BSIC Logo
BP View On Wearing BSIC Logo
Awareness of BSIC Logo- Overall By Segment
97%
97%
98%
98%
91%
81%
53%
Total - 2009
Total - H1 2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE Cambodia Guinness
Awareness of the BSIC logo has improved dramatically – with almost all aware.
BSIC PROJECT MONITORING
HI Final Report
Page 13
BP View On Wearing BSIC Logo
BSIC Makes One More Respected In Workplace- Overall By Segment
99%
100%
98%
100%
100%
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE Cambodia Guinness
91%
79%
Total - 2009
Total - H1 2010
Non BSIC
Member
Almost all BSIC BP said the logo made them feel more respected.
There is also the conception among just over ¾ of non-BSIC BP that the logo would make them feel more
respected if they were to wear it and “know the benefits”.
BSIC PROJECT MONITORING
HI Final Report
Applicable from April to June
Page 14
Conditions Of
Employment
Conditions Of Employment
Possess Employment Contract – Overall By Segment
2009
94%
93%
90%
91%
97%
97%
96%
96%
83%
86%
77%
33%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
The majority of BSIC BP had an employment contract, which was not the case for non-BSIC BPs.
BSIC PROJECT MONITORING
HI Final Report
Page 16
Conditions Of Employment
Possess a Contract Copy- Overall By Company
2009
96%
99%
93%
27%
92%
86%
80%
Total - 2008
94%
84%
87%
76%
Total - 2009
Total - H1 2010
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE Cambodia
- Guinness
There was a slight decrease in number of BP who said they possessed a copy of their contract. Big
improvements for RSE Cambodia – Guinness.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 17
Conditions Of Employment
Entitled To Weekly/Monthly Time Off - Overall By Segment
2009
100%
93%
100%
100%
98%
96%
100%
0%
100%
70%
56%
Total - 2009
Total - H1 2010
Cambodia
Cambrew
Attwood,
RSE Cambodia
Brewery Ltd
distributor of
- Guinness
(CBL)
Heineken
There was a slight decrease in % of BSIC BP who said they are entitled to weekly/monthly time off, though
this is biased by lower numbers for RSE Cambodia – Guinness. That said, they have seen improvements.
BSIC PROJECT MONITORING
HI Final Report
Non BSIC
Member
Page 18
Conditions of Employment
Perception Of Uniform/Sash- Overall By Segment
Company Gives
Uniform/Sash To
Staff
Indecent
2009
Dignified
97%
94%
97%
98%
No
9%
Uniform
91%
77%
83%
94%
96%
23%
97%
99%
95%
3%
1%
5%
17%
6%
Total - 2008 Total - 2009
4%
Total - H1
2010
Non BSIC Cambodia
Member Brewery Ltd
(CBL)
Cambrew
88%
12%
Attwood,
RSE
distributor Cambodia of Heineken Guinness
Almost all BSIC BP said the uniform/sash was dignified.
BSIC PROJECT MONITORING
HI Final Report
Page 25
BP Awareness Of
Company Grievance
Procedures
BP Awareness of Company Procedures
Presence of Grievance Procedures in Current Company - Overall By Segment
Awareness of Direct
Superior
2009
91%
Yes
100%
93%
88%
70%
93%
67%
96%
77%
84%
77%
44%
16%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
RSE
distributor of Cambodia Heineken
Guinness
There has been a steady increase in number of BSIC BP who knew there were grievance procedures in their
companies. Most noted improvements were for Cambrew, Attwood, distributor of Heineken and RSE
Cambodia-Guinness.
The same can not be said of non-BSIC employers.
BSIC PROJECT MONITORING
HI Final Report
Page 27
BP Awareness of Company Procedures
Frequency of Serious Complaints Reported in Past 7 Months - Overall By Segment
None
14%
Once
2-4 times
8%
5%
8%
2%
3%
91%
93%
91%
95%
89%
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
8%
2%
1%
5%
97%
93%
30%
56%
Total - 2008 Total - 2009
Attwood,
RSE
distributor of Cambodia Heineken
Guinness
Very few BP reported any complaints in the past 7 months. And when compared to 2008, there is a much
lower level of making complaints. This likely corresponds to noted decreases in sexual harassment.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 29
Instance of Making A Complaint
Complaints Registered by Superiors - Overall By Company
Yes, they all were
Only some were
N=40
Caution: Small Sample Size
None were
Don't know
Incomplete/No data
for 2008/2009
10%
33%
50%
50%
72%
60%
25%
67%
38%
8%
15%
15%
13%
Total - H1 2010
Cambodia Brewery Ltd
(CBL)
25%
20%
Cambrew
Attwood, distributor of
Heineken
RSE Cambodia Guinness
Of those reporting a complaint, over half said the complaint was not registered by superiors.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 31
Instance of Making A Complaint
Details of First Grievance Occasion (1)- By Overall
N=40
Caution: Small Sample Size
Types of Outlets
BBQ
Beer garden
Details of Grievances
Restaurant
Customer uses impolite words while push
her to drink with them
48%
13%
45%
Customer gets drunk and then try's to hug
the beer promoter body while using
impolite words
20%
43%
Outlet owner forced beer promoter to
drink and then have sex with customers
BSIC PROJECT MONITORING
HI Final Report
15%
Dispute with outlet owner regarding
sharing commissions
5%
Customer reproved then threw a beer
bottle to beer promoter
5%
Applicable for BSIC Members
Page 32
Instance of Making A Complaint
Reasons for Not Reporting Grievances to Direct Superiors -Overall By Company
Because I didn't have any
Incomplete/No data
for 2008/2009
13%
15%
14%
87%
85%
86%
Total - H1 2010
Cambodia Brewery
Ltd (CBL)
Cambrew
Other reason
6%
13%
94%
Attwood, distributor
of Heineken
87%
RSE Cambodia Guinness
The reasons for not reporting complaints was very simple – because they didn’t have any.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 36
Instance of Making A Complaint
Familiarity With Grievance Form- Overall By Company
Yes
Incomplete/No data
for 2008/2009
No
18%
37%
42%
39%
54%
82%
63%
58%
61%
46%
Total - H1 2010
Cambodia Brewery
Ltd (CBL)
Cambrew
Attwood, distributor of
Heineken
RSE Cambodia Guinness
About 2/3 of BP were familiar with the grievance form – this was much higher for Attwood, distributor of
Heineken.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 37
Salary & Input on
Incentive System
Salary & Input On Incentive Systems
Current Base Salary- Overall By Segment
Incomplete/No data
for 2008/2009
Less than 50$
20%
Total - H1 2010
Non BSIC Member
10%
Cambodia Brewery Ltd
(CBL)
10%
15%
30%
37%
Attwood, distributor of
Heineken
61-70$
More than 70$
49%
14%
Cambrew
RSE Cambodia Guinness
51-60$
20%
35%
22%
2%
2%
18%
49%
Average
Base
Salary
2009
61.1
84.1
59%
33%
11%
64%
66%
11%
Average
Base Salary
Total H1
2010
7%
63.3
63.7
56.8
53.9
66.2
69.4
64.0
57.2
Average base salary for BSIC BP was $61.1 US per month. However, this doesn’t differentiate between those
working part time and full-time, nor does it include extra pay for holidays, paid time off or working more than
one shift, so full-time salary plus any incentives is most likely much higher.
BSIC PROJECT MONITORING
HI Final Report
Page 39
Salary & Input On Incentive Systems
Current Total Salary – BSIC Members
Base Salary
Other Payment
Commission
2008
66
N/A
N/A
CBL
2009
53.9
N/A
N/A
2010
63
6
13
2008
52
N/A
N/A
TOTAL
92.8
102
82
151
Cambrew
2009
2010
63.7
57
N/A
8
N/A
49
136.8
114
Attwood (Heineken)
2008
2009
2010
71
69.4
66
N/A
N/A
8
N/A
N/A
8
RSE Cam. (Guinness)
2008
2009
2010
62
57.2
64
N/A
N/A
1
N/A
N/A
22
88.2
95.2
97.9
82
86.1
87
Average salary a combination of base and other payments (holiday, time off, sick leave, travel allowances, etc.)
and excluding commission showed the following for each of the BSIC members:
•
CBL - $69
•
Cambrew - $65
•
Attwood (Heineken) - $74
•
RSE Cambodia (Guinness) - $65
The average base salary for non-BSIC was $55 per month, though many BP working for other beer companies
are mostly paid on a commission basis.
BSIC PROJECT MONITORING
HI Final Report
Page 40
Salary & Input On Incentive Systems
Earn Incentives/Commissions Besides Salary - Overall By Segment
Incomplete/No data
for 2008/2009
95%
95%
90%
75%
73%
56%
Total - H1 2010
Non BSIC Member Cambodia Brewery
Ltd (CBL)
Cambrew
Attwood, distributor RSE Cambodia of Heineken
Guinness
Most respondents earn incentives/commissions from sales – the except was Cambrew, which had much lower
figures.
BSIC PROJECT MONITORING
HI Final Report
Page 41
Salary & Input On Incentive Systems
Commissions Received For Extra-Contractual Work (Reasons) – Overall by Segment
Incomplete/No data
Sitting down with customers
for 2008/2009
Refilling ice
Sitting and drinking with customers
For good service rendered (Prompt refill of beer, quick delivery of beer order, etc)
8%
13%
8%
2%
43%
22%
5%
16%
14%
3%
26%
31%
3%
21%
5%
8%
8%
80%
80%
84%
82%
74%
Total - H1 2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
33%
83%
RSE Cambodia Guinness
The primary commissions received was for good services rendered, with only 22% saying it was for sitting and
drinking with customers.
BSIC PROJECT MONITORING
HI Final Report
Applicable from April to June
Page 47
Incidence of Sexual
Harassment
Incidence of Sexual Harassment
Awareness of Sexual Harassment- Overall By Segment
96%
98%
88%
Total - 2008
Total - 2009
Total - H1
2010
90%
89%
93%
85%
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
84%
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Awareness of sexual harassment has dropped slightly but still is high at just under 90%. High levels for non
BSIC BP would indicate they are learning about sexual harrassment outside their respective companies.
BSIC PROJECT MONITORING
HI Final Report
Page 56
Incidence of Sexual Harassment
Actions To Take During Occasions of Sexual Harassment – Overall By Segment
Challenge/discuss/negotiate with man in question
Nothing/ignore
Complain to the outlet owner
2%
14%
4%
13%
6%
31%
Complain to my direct superior
Move to serve another table
Complain to another beer company representative
35%
8%
11%
17%
26%
32%
35%
22%
20%
21%
19%
4%
14%
39%
16%
38%
37%
38%
37%
57%
61%
41%
26%
9%
58%
Total - H1 2010
60%
Non BSIC member Cambodia Brewery
Ltd (CBL)
BSIC PROJECT MONITORING
HI Final Report
Cambrew
53%
63%
Attwood, distributor RSE Cambodia of Heineken
Guinness
Page 59
Incidence of Sexual Harassment
Frequency of Sexual Harassment at Workplace- Overall By Segment
Every night
Several times a month
Never
19%
Several nights a week
Rarely
28%
32%
52%
55%
46%
61%
74%
42%
56%
48%
42%
41%
49%
33%
15%
25%
9%
Total - 2008
Total - 2009
2%
2%
9%
Total - H1
2010
Non BSIC
Member
2%
2%
1%
1%
2%
4%
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
The frequency of sexual harassment continues to decline, with over half saying it never occurs, compared to
only 19% in 2008. However, frequency of sexual harrasment still occurs and is much higher among non-BSIC
BPs.
BSIC PROJECT MONITORING
HI Final Report
Page 60
Incidence of Sexual Harassment
Have You Seen a Poster “ Do Not Forgive Those Harassing BPs”
93%
91%
94%
87%
86%
43%
Total - H1 2010
Non BSIC
Member
BSIC PROJECT MONITORING
HI Final Report
Cambodia
Brewery Ltd
(CBL)
Cambrew
Applicable from May & June
Attwood,
distributor of
Heineken
RSE Cambodia Guinness
Page 63
Opinions On Training
Opinions On Training
Training Received on Selling Beer Safely- Overall By Company
Incomplete/No data
for 2008/2009
2009
100%
98%
100%
100%
98%
93%
92%
92%
84%
Total - H1 2010
Cambodia Brewery
Ltd (CBL)
Cambrew
Attwood, distributor
of Heineken
RSE Cambodia Guinness
Almost all BP had received training on selling beer safely.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 65
Opinions On Training
Training Received on Addressing Sexual Harassment Issues - Overall By Segment
2009
97%
96%
100%
96%
98%
100%
99%
91%
93%
80%
69%
25%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Almost all BP had received training on addressing sexual harassment – not the case for non-BSIC BP.
BSIC PROJECT MONITORING
HI Final Report
Page 66
Opinions On Training
Training Received on Refusing Beer/Alcohol Politely- Overall By Segment
2009
99%
99%
100%
98%
98%
100%
100%
100%
98%
98%
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
75%
39%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Almost all BP had received training on refusing beer politely – again, not the case for non-BSIC BP.
BSIC PROJECT MONITORING
HI Final Report
Page 67
Opinions On Training
Behavioral Change in Workplace After Receiving Training - By Overall
Know how to refuse/deal with customers
60%
Know how to use polite words
25%
Know how to use modest words
16%
Know how to sell safety
Know how to deal with customers
Can control feelings of anger
Know how to solve problem when customers approach
about sex
Know how to be patient when working
13%
8%
7%
6%
5%
Main behavioral change from training was knowing how to refuse/deal with customers.
BSIC PROJECT MONITORING
HI Final Report
Applicable for BSIC Members
Page 69
Drinking With
Customers
Drinking With Customers
Beer Company Allows to Sit and Drink with Customers - Overall By Segment
Yes
No
Don't know
2009 (Yes)
12%
0%
7%
13%
17%
0%
20%
13%
75%
84%
90%
87%
87%
88%
92%
68%
25%
14%
10%
12%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
13%
11%
8%
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Almost all BSIC BP knew there companies had policies against sitting and drinking with customers.
BSIC PROJECT MONITORING
HI Final Report
Page 71
Drinking With Customers
Pressure from Customer - Overall By Segment
Never
6%
19%
52%
23%
Total - 2008
4%
Sometime
1%
10%
17%
74%
65%
17%
67%
Often
1%
8%
Always
1%
14%
7%
72%
74%
2%
11%
66%
77%
15%
15%
17%
18%
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
21%
21%
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
8%
Cambrew
Incidence of sometimes being pressurized to drink with customers has actually increased, though being
pressured “often” is on the decline.
BSIC PROJECT MONITORING
HI Final Report
Page 73
Drinking With Customers
Tackling Customer Pressures- Overall By Segment
Nothing/Ignore
Make a complaint
Challenge/discuss with customer
Agree to drink less amount then leave them
Show BSIC logo badge
Leave them
2%
1%
74%
4%
2%
1%
90%
84%
79%
94%
96%
1%
26%
16%
Total - 2009
8%
8%
14%
Total - 2008
Total - H1
2010
23%
Non BSIC
Member
Incidence of challenging customers has improved.
BSIC PROJECT MONITORING
HI Final Report
8%
4%
84%
73%
39%
1%
6%
16%
11%
Cambodia
Brewery Ltd
(CBL)
Cambrew
20%
6%
9%
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Page 74
Opinions On Training
Have you Ever Seen Poster “Do Not Force BP to Drink”- Overall By Segment
100%
93%
89%
85%
48%
43%
Total - H1 2010
Non BSIC member Cambodia Brewery
Ltd (CBL)
BSIC PROJECT MONITORING
HI Final Report
Cambrew
Attwood, distributor RSE Cambodia of Heineken
Guinness
Applicable from May & June & Guinness has small sample size
Page 76
Drinking With Customers
Occasions Of Drinking With Customers During Work Hours- Overall By Segment
Never
Sometime
2009 (Never)
7%
5%
1%
2%
Often
13%
2%
Always
24%
0%
1%
17%
10%
69%
17%
28%
9%
11%
49%
59%
56%
67%
53%
58%
67%
83%
47%
30%
39%
42%
27%
23%
17%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Incidence of drinking with customers has seen a big decline, with just under half of BP now saying they never
drink with customers. Attwood, distributor of Heineken performed best in this regard. In contrast, almost
90% of non-BSIC BP will sometimes or often drink with customers during work hours.
BSIC PROJECT MONITORING
HI Final Report
Page 77
Other Issues
Other Issues
Awareness that HIV/AIDs Can Be Contracted Through Unsafe Intercourse
Yes
1%
99%
Total - H1 2010
No
3%
100%
97%
Non BSIC Member Cambodia Brewery
Ltd (CBL)
BSIC PROJECT MONITORING
HI Final Report
100%
Cambrew
100%
100%
Attwood, distributor RSE Cambodia of Heineken
Guinness
Applicable from April to June & Guinness has small sample size
Page 82
Other Issues
Received Training Covering HIV/Aids Topic- Overall By Segment
Yes
6%
No
5%
8%
23%
33%
94%
100%
92%
95%
77%
67%
Total - H1 2010
Non BSIC
Member
BSIC PROJECT MONITORING
HI Final Report
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
Applicable from April to June
RSE Cambodia Guinness
Page 83
Other Issues
Statements Describing Current Sentiments Towards Work- Overall By Segment
I am happy with them
They could be better, but they are bearable
2009 (I am happy with them)
2%
2%
5%
18%
31%
62%
I am unhappy with them
71%
86%
3%
1%
2%
4%
20%
19%
61%
35%
26%
42%
94%
80%
69%
67%
77%
80%
65%
51%
Total - 2008
Total - 2009
Total - H1
2010
Non BSIC
Member
Cambodia
Brewery Ltd
(CBL)
Cambrew
Attwood,
distributor of
Heineken
RSE
Cambodia Guinness
Happiness with their current employment continues to improve, with 4 out of 5 BP having high levels of
happiness and only 2% expressing dissatisfaction.
BSIC PROJECT MONITORING
HI Final Report
Page 84
Other Issues
Three Suggested Changes at Workplace- Overall By BSIC Member
51%
Request to increase base salary
Respondent totally happy
Salary
Respondent suggested changes
Request to get stable salary (no decrease in salary
even not meet target)
3%
24%
9%
Do not be too strict about urgent leave
Contact
Request company to replace new uniform for BPs
7%
76%
Company to increase the incentive
payment/commission rate
12%
Incentive
Do not cut the money of incentive payment
Request to change selling conditions (from keg to
carton)
Working
Rights
Request to have a meeting once every 2 weeks
Direct superior should not use impolite words with
BPs
BSIC PROJECT MONITORING
HI Final Report
5%
3%
Caution: Small Sample Size
5%
4%
Applicable for BSIC Members
Page 85
Summary &
Recommendations
BSIC PROJECT MONITORING
HI Final Report
Page 87
Conclusions
Overall, there has been vast improvement in certain BSIC indictors over the past two
years, and has included the following areas:
•
•
•
•
•
•
Feeling the BSIC logo makes them feel more respected
Knowledge about paid leave
Amount of training on sexual harassment, refusing customers and selling beer safely
Less frequency of sexual harassment
Less incidence of drinking during work hours. Incidence of never drinking during
work hours has improved by over 50%
And importantly, BP satisfaction with their current work conditions
In marked contrast, the performance of non-BSIC companies is much lower, with much
lower indicators as can be seen in the comparisons shown.
BSIC PROJECT MONITORING
HI Final Report
Page 88
Conclusions
However, though performance of BSIC companies was very positive there are some areas
for improvement:
•
•
•
•
Making sure all BPs have written copies of their contracts
Continue to educate and monitor BPs so incidence of drinking at the work place
continues to decrease
Continue to educate consumers and BPs that there is a zero-tolerance sexual
harassment policy for all BSIC BP (and should be for all BP), and to come up with
initiatives so levels of sexual harassment.
Encourage other non-BSIC members to adopt similar policies as those of the BSIC.
These have provide largely favorable in improving the working conditions, the key
goal of BSIC initiates.
BSIC PROJECT MONITORING
HI Final Report
Page 89
Summary & Implications
#1
Observations
• The incidence of BP being first type of
employment continues to increase –
and at the same time, BPs are happy
with their current state of employment.
##22
Observations
• The BSIC logo and its initiatives do
make BPs feel more respected in the
workplace – and has also worked to
change behaviors of customers.
##33
Observations
• While most BSIC BP are aware of paid
leave and other benefits, there was
incidence of BP not having a written
copy of their contract.
BSIC PROJECT MONITORING
HI Final Report
Implications
Recommendations
• Continue current activities promoting
good working conditions for BPs.
Education in the first few months of
employment is critical.
Recommendations
•• CHECK
NT should
SLIDE….
BSIC logo
remain an important
part of uniform.
• ……………………………………………….
• Effort should be made in recruiting
• ………………………………………………….
other beer companies to join BSIC. It
pays dividends for the BP.
Recommendations
•• …..Insert
details of some
Implication……
Consider providing
type of
written copy at start of employment,
• ……………………………………………….
even it is probationary. History shows
• ………………………………………………….
contracts provide peace of mind and
inclusion.
Page 90
Summary & Implications
#4
Observations
Summary and Implications
Recommendations
• There has been a noted decrease in
reported amounts of sexual
harassment in the work place.
However, it still occurs on occasion.
##52
Observations
• Continue to emphasis sexual
harassment is not tolerated. This
involves not only initiatives by BSIC
members but also BPs themselves and
those at workplace.
Recommendations
• Big decreases in incidence of drinking at
the workplace, especially the case of
sitting and drinking with customers.
However, about ½ still do drink on
occasions.
#
# 36
Observations
•• CHECK
NT to
SLIDE….
Continues
stress drinking is not
allowed.
• ……………………………………………….
• Would suggest improved monitoring so
• ………………………………………………….
practice does not occur.
Recommendations
• About 4 in 5 BSIC BP were very happy with
their current state of employment with the
rest fairly happy and only 2% saying they
were unhappy.
BSIC PROJECT MONITORING
HI Final Report
•• This
shoulddetails
be commended.
Whatever
…..Insert
of Implication……
is being done should continue.
• ……………………………………………….
• ………………………………………………….
Page 91
Thank you!
ESOMAR membership is individual only. Laurent Notin, as the General
Manager at Indochina Research (Cambodia) Ltd. is the ESOMAR
member. As an ESOMAR member, he complies with the ICC/ESOMAR
International Code of Marketing and Social Research Practice.