Project BSIC Project Monitoring Final Report For BSIC Total H1 (January-June) - 2010 Vietnam – Cambodia – Laos www.indochinaresearch.com Background & Objectives The Beer Selling Industry of Cambodia (BSIC) is comprised of prominent alcoholic beverage members of Cambodia Brewery Limited, Attwood, distributor of Heineken, Cambrew Limited, Dimarrs Cambodia (Guinness) and Interlocal Exim Pte Ltd. The main purpose of the BSIC is to constantly evaluate and seek improvements to the welfare or their beer promoters by setting an industry code of conduct for their beer promoters and external parties. An in-depth research study was conducted in 2009 by CAS, which indicated significant improvements in the welfare of their promoters. However, there were some areas for improvements which the BSIC had acknowledged and acted on. As part of their constant surveillance, the BSIC wishes to evaluate the effectiveness of their implementation through quarterly research findings. Areas now being evaluated include: • • • • • • • Employment Status – addresses issue of remuneration Organization of Work – to address any BP grievances Uniforms – company branded standards Transport – to minimize risk of harassment Training and information – on a range of issues Harassment – to ensure and promote a zero tolerance policy Alcohol – to promote practice of not sitting and drinking with customers BSIC PROJECT MONITORING HI Final Report Page 2 Background & Objectives Specific areas being monitored also include the following: • • • • • • • • • • • • • • • BP views on wearing BSIC logo BP views on working conditions BP reported having a written contract Average salaries Input on incentive systems BP understanding of paid annual leave entitlement BP understanding of maternity leave policies BP awareness of company grievance procedures Instance of making a complaint Opinion of uniform and stash Details on company transportation Opinions of training offered Incidence of sexual harassment Frequency of sitting with customers and drinking customers Incidence of customers trying to force them to drink alcohol BSIC PROJECT MONITORING HI Final Report Page 3 Research Approach & Methodology Methodology: Quantitative - Face to face interviews using a structure questionnaire Frequency: On-going monthly monitoring Monthly updates with quarterly reporting Respondent Profile: Female Beer Promoters (BP) Mix of different beer company BP Geographical Coverage and Sample Size: Phnom Penh/Siem Reap n=564BSIC BP (January – June) n=80 non-BSIC BP (March – June) FW to continue through December BSIC PROJECT MONITORING HI Final Report Page 4 Research Approach & Methodology Some further notes of clarification on this study: • It was decided starting in March to also interview a sample of non-BSIC BP for comparison. A total of n=20 non-BSIC were interviewed each month from March – June. These included BP from a number of companies including Budweiser, Singha, San Miguel, Stella Artois, Asahi and Hollandia. • The minimum sample of n=75 BSIC was decreased by n=10 from March to accommodate for non-BSIC interviews and to keep the project under the agreed budget. • A minimum of n=54 interviews were conducted for each BSIC member – more interviews could not be obtained for RSE Cambodia – Guinness, owing to small number of BPs. • Some slight modifications were made to line of questioning over the past 6 months. These are noted on certain slides. In addition, certain questions were only asked of BSIC BP. • Where possible, comparisons are made to 2008 and 2009 reports. 2010 total results are indicated by H1 and are only for BSIC BP. However, on certain slides these comparisons are not available owing to the following reasons: - Data for 2008 and 2009 was either not available or incomplete, with some data shown only by company whereas some data is only shown for totals. Some questions were not asked in 2009, and particularly in 2008 Report is in Word format and was produced by another company. Hence, IRL does not have access to the data tables. BSIC PROJECT MONITORING HI Final Report Page 5 Executive Summary Demographic Profile Total N Age Group Location Group Company BSIC PROJECT MONITORING HI Final Report Young Beer Promoter (Age 18-24) Older Beer Promoter (Age 25+) Phnom Penh Siem Reap BSIC Member Non - BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia - Guinness 300 344 492 152 564 80 172 223 112 57 % 47% 53% 76% 24% 88% 12% 30% 40% 20% 10% Page 6 Employment Status Employment Status First Time Working As Beer Promoter -Overall By Segment 90% 90% 93% 92% 81% 77% 69% 68% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Almost all respondents have indicated that this is the first time they have ever worked as a Beer Promoter, with incidence of such having increased over the past 2 years. BSIC PROJECT MONITORING HI Final Report Page 8 BP View On BSIC Logo BP View On Wearing BSIC Logo Awareness of BSIC Logo- Overall By Segment 97% 97% 98% 98% 91% 81% 53% Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Awareness of the BSIC logo has improved dramatically – with almost all aware. BSIC PROJECT MONITORING HI Final Report Page 13 BP View On Wearing BSIC Logo BSIC Makes One More Respected In Workplace- Overall By Segment 99% 100% 98% 100% 100% Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness 91% 79% Total - 2009 Total - H1 2010 Non BSIC Member Almost all BSIC BP said the logo made them feel more respected. There is also the conception among just over ¾ of non-BSIC BP that the logo would make them feel more respected if they were to wear it and “know the benefits”. BSIC PROJECT MONITORING HI Final Report Applicable from April to June Page 14 Conditions Of Employment Conditions Of Employment Possess Employment Contract – Overall By Segment 2009 94% 93% 90% 91% 97% 97% 96% 96% 83% 86% 77% 33% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness The majority of BSIC BP had an employment contract, which was not the case for non-BSIC BPs. BSIC PROJECT MONITORING HI Final Report Page 16 Conditions Of Employment Possess a Contract Copy- Overall By Company 2009 96% 99% 93% 27% 92% 86% 80% Total - 2008 94% 84% 87% 76% Total - 2009 Total - H1 2010 Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia - Guinness There was a slight decrease in number of BP who said they possessed a copy of their contract. Big improvements for RSE Cambodia – Guinness. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 17 Conditions Of Employment Entitled To Weekly/Monthly Time Off - Overall By Segment 2009 100% 93% 100% 100% 98% 96% 100% 0% 100% 70% 56% Total - 2009 Total - H1 2010 Cambodia Cambrew Attwood, RSE Cambodia Brewery Ltd distributor of - Guinness (CBL) Heineken There was a slight decrease in % of BSIC BP who said they are entitled to weekly/monthly time off, though this is biased by lower numbers for RSE Cambodia – Guinness. That said, they have seen improvements. BSIC PROJECT MONITORING HI Final Report Non BSIC Member Page 18 Conditions of Employment Perception Of Uniform/Sash- Overall By Segment Company Gives Uniform/Sash To Staff Indecent 2009 Dignified 97% 94% 97% 98% No 9% Uniform 91% 77% 83% 94% 96% 23% 97% 99% 95% 3% 1% 5% 17% 6% Total - 2008 Total - 2009 4% Total - H1 2010 Non BSIC Cambodia Member Brewery Ltd (CBL) Cambrew 88% 12% Attwood, RSE distributor Cambodia of Heineken Guinness Almost all BSIC BP said the uniform/sash was dignified. BSIC PROJECT MONITORING HI Final Report Page 25 BP Awareness Of Company Grievance Procedures BP Awareness of Company Procedures Presence of Grievance Procedures in Current Company - Overall By Segment Awareness of Direct Superior 2009 91% Yes 100% 93% 88% 70% 93% 67% 96% 77% 84% 77% 44% 16% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, RSE distributor of Cambodia Heineken Guinness There has been a steady increase in number of BSIC BP who knew there were grievance procedures in their companies. Most noted improvements were for Cambrew, Attwood, distributor of Heineken and RSE Cambodia-Guinness. The same can not be said of non-BSIC employers. BSIC PROJECT MONITORING HI Final Report Page 27 BP Awareness of Company Procedures Frequency of Serious Complaints Reported in Past 7 Months - Overall By Segment None 14% Once 2-4 times 8% 5% 8% 2% 3% 91% 93% 91% 95% 89% Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew 8% 2% 1% 5% 97% 93% 30% 56% Total - 2008 Total - 2009 Attwood, RSE distributor of Cambodia Heineken Guinness Very few BP reported any complaints in the past 7 months. And when compared to 2008, there is a much lower level of making complaints. This likely corresponds to noted decreases in sexual harassment. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 29 Instance of Making A Complaint Complaints Registered by Superiors - Overall By Company Yes, they all were Only some were N=40 Caution: Small Sample Size None were Don't know Incomplete/No data for 2008/2009 10% 33% 50% 50% 72% 60% 25% 67% 38% 8% 15% 15% 13% Total - H1 2010 Cambodia Brewery Ltd (CBL) 25% 20% Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Of those reporting a complaint, over half said the complaint was not registered by superiors. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 31 Instance of Making A Complaint Details of First Grievance Occasion (1)- By Overall N=40 Caution: Small Sample Size Types of Outlets BBQ Beer garden Details of Grievances Restaurant Customer uses impolite words while push her to drink with them 48% 13% 45% Customer gets drunk and then try's to hug the beer promoter body while using impolite words 20% 43% Outlet owner forced beer promoter to drink and then have sex with customers BSIC PROJECT MONITORING HI Final Report 15% Dispute with outlet owner regarding sharing commissions 5% Customer reproved then threw a beer bottle to beer promoter 5% Applicable for BSIC Members Page 32 Instance of Making A Complaint Reasons for Not Reporting Grievances to Direct Superiors -Overall By Company Because I didn't have any Incomplete/No data for 2008/2009 13% 15% 14% 87% 85% 86% Total - H1 2010 Cambodia Brewery Ltd (CBL) Cambrew Other reason 6% 13% 94% Attwood, distributor of Heineken 87% RSE Cambodia Guinness The reasons for not reporting complaints was very simple – because they didn’t have any. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 36 Instance of Making A Complaint Familiarity With Grievance Form- Overall By Company Yes Incomplete/No data for 2008/2009 No 18% 37% 42% 39% 54% 82% 63% 58% 61% 46% Total - H1 2010 Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness About 2/3 of BP were familiar with the grievance form – this was much higher for Attwood, distributor of Heineken. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 37 Salary & Input on Incentive System Salary & Input On Incentive Systems Current Base Salary- Overall By Segment Incomplete/No data for 2008/2009 Less than 50$ 20% Total - H1 2010 Non BSIC Member 10% Cambodia Brewery Ltd (CBL) 10% 15% 30% 37% Attwood, distributor of Heineken 61-70$ More than 70$ 49% 14% Cambrew RSE Cambodia Guinness 51-60$ 20% 35% 22% 2% 2% 18% 49% Average Base Salary 2009 61.1 84.1 59% 33% 11% 64% 66% 11% Average Base Salary Total H1 2010 7% 63.3 63.7 56.8 53.9 66.2 69.4 64.0 57.2 Average base salary for BSIC BP was $61.1 US per month. However, this doesn’t differentiate between those working part time and full-time, nor does it include extra pay for holidays, paid time off or working more than one shift, so full-time salary plus any incentives is most likely much higher. BSIC PROJECT MONITORING HI Final Report Page 39 Salary & Input On Incentive Systems Current Total Salary – BSIC Members Base Salary Other Payment Commission 2008 66 N/A N/A CBL 2009 53.9 N/A N/A 2010 63 6 13 2008 52 N/A N/A TOTAL 92.8 102 82 151 Cambrew 2009 2010 63.7 57 N/A 8 N/A 49 136.8 114 Attwood (Heineken) 2008 2009 2010 71 69.4 66 N/A N/A 8 N/A N/A 8 RSE Cam. (Guinness) 2008 2009 2010 62 57.2 64 N/A N/A 1 N/A N/A 22 88.2 95.2 97.9 82 86.1 87 Average salary a combination of base and other payments (holiday, time off, sick leave, travel allowances, etc.) and excluding commission showed the following for each of the BSIC members: • CBL - $69 • Cambrew - $65 • Attwood (Heineken) - $74 • RSE Cambodia (Guinness) - $65 The average base salary for non-BSIC was $55 per month, though many BP working for other beer companies are mostly paid on a commission basis. BSIC PROJECT MONITORING HI Final Report Page 40 Salary & Input On Incentive Systems Earn Incentives/Commissions Besides Salary - Overall By Segment Incomplete/No data for 2008/2009 95% 95% 90% 75% 73% 56% Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor RSE Cambodia of Heineken Guinness Most respondents earn incentives/commissions from sales – the except was Cambrew, which had much lower figures. BSIC PROJECT MONITORING HI Final Report Page 41 Salary & Input On Incentive Systems Commissions Received For Extra-Contractual Work (Reasons) – Overall by Segment Incomplete/No data Sitting down with customers for 2008/2009 Refilling ice Sitting and drinking with customers For good service rendered (Prompt refill of beer, quick delivery of beer order, etc) 8% 13% 8% 2% 43% 22% 5% 16% 14% 3% 26% 31% 3% 21% 5% 8% 8% 80% 80% 84% 82% 74% Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken 33% 83% RSE Cambodia Guinness The primary commissions received was for good services rendered, with only 22% saying it was for sitting and drinking with customers. BSIC PROJECT MONITORING HI Final Report Applicable from April to June Page 47 Incidence of Sexual Harassment Incidence of Sexual Harassment Awareness of Sexual Harassment- Overall By Segment 96% 98% 88% Total - 2008 Total - 2009 Total - H1 2010 90% 89% 93% 85% Non BSIC Member Cambodia Brewery Ltd (CBL) 84% Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Awareness of sexual harassment has dropped slightly but still is high at just under 90%. High levels for non BSIC BP would indicate they are learning about sexual harrassment outside their respective companies. BSIC PROJECT MONITORING HI Final Report Page 56 Incidence of Sexual Harassment Actions To Take During Occasions of Sexual Harassment – Overall By Segment Challenge/discuss/negotiate with man in question Nothing/ignore Complain to the outlet owner 2% 14% 4% 13% 6% 31% Complain to my direct superior Move to serve another table Complain to another beer company representative 35% 8% 11% 17% 26% 32% 35% 22% 20% 21% 19% 4% 14% 39% 16% 38% 37% 38% 37% 57% 61% 41% 26% 9% 58% Total - H1 2010 60% Non BSIC member Cambodia Brewery Ltd (CBL) BSIC PROJECT MONITORING HI Final Report Cambrew 53% 63% Attwood, distributor RSE Cambodia of Heineken Guinness Page 59 Incidence of Sexual Harassment Frequency of Sexual Harassment at Workplace- Overall By Segment Every night Several times a month Never 19% Several nights a week Rarely 28% 32% 52% 55% 46% 61% 74% 42% 56% 48% 42% 41% 49% 33% 15% 25% 9% Total - 2008 Total - 2009 2% 2% 9% Total - H1 2010 Non BSIC Member 2% 2% 1% 1% 2% 4% Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness The frequency of sexual harassment continues to decline, with over half saying it never occurs, compared to only 19% in 2008. However, frequency of sexual harrasment still occurs and is much higher among non-BSIC BPs. BSIC PROJECT MONITORING HI Final Report Page 60 Incidence of Sexual Harassment Have You Seen a Poster “ Do Not Forgive Those Harassing BPs” 93% 91% 94% 87% 86% 43% Total - H1 2010 Non BSIC Member BSIC PROJECT MONITORING HI Final Report Cambodia Brewery Ltd (CBL) Cambrew Applicable from May & June Attwood, distributor of Heineken RSE Cambodia Guinness Page 63 Opinions On Training Opinions On Training Training Received on Selling Beer Safely- Overall By Company Incomplete/No data for 2008/2009 2009 100% 98% 100% 100% 98% 93% 92% 92% 84% Total - H1 2010 Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Almost all BP had received training on selling beer safely. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 65 Opinions On Training Training Received on Addressing Sexual Harassment Issues - Overall By Segment 2009 97% 96% 100% 96% 98% 100% 99% 91% 93% 80% 69% 25% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Almost all BP had received training on addressing sexual harassment – not the case for non-BSIC BP. BSIC PROJECT MONITORING HI Final Report Page 66 Opinions On Training Training Received on Refusing Beer/Alcohol Politely- Overall By Segment 2009 99% 99% 100% 98% 98% 100% 100% 100% 98% 98% Attwood, distributor of Heineken RSE Cambodia Guinness 75% 39% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Almost all BP had received training on refusing beer politely – again, not the case for non-BSIC BP. BSIC PROJECT MONITORING HI Final Report Page 67 Opinions On Training Behavioral Change in Workplace After Receiving Training - By Overall Know how to refuse/deal with customers 60% Know how to use polite words 25% Know how to use modest words 16% Know how to sell safety Know how to deal with customers Can control feelings of anger Know how to solve problem when customers approach about sex Know how to be patient when working 13% 8% 7% 6% 5% Main behavioral change from training was knowing how to refuse/deal with customers. BSIC PROJECT MONITORING HI Final Report Applicable for BSIC Members Page 69 Drinking With Customers Drinking With Customers Beer Company Allows to Sit and Drink with Customers - Overall By Segment Yes No Don't know 2009 (Yes) 12% 0% 7% 13% 17% 0% 20% 13% 75% 84% 90% 87% 87% 88% 92% 68% 25% 14% 10% 12% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member 13% 11% 8% Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Almost all BSIC BP knew there companies had policies against sitting and drinking with customers. BSIC PROJECT MONITORING HI Final Report Page 71 Drinking With Customers Pressure from Customer - Overall By Segment Never 6% 19% 52% 23% Total - 2008 4% Sometime 1% 10% 17% 74% 65% 17% 67% Often 1% 8% Always 1% 14% 7% 72% 74% 2% 11% 66% 77% 15% 15% 17% 18% Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) 21% 21% Attwood, distributor of Heineken RSE Cambodia Guinness 8% Cambrew Incidence of sometimes being pressurized to drink with customers has actually increased, though being pressured “often” is on the decline. BSIC PROJECT MONITORING HI Final Report Page 73 Drinking With Customers Tackling Customer Pressures- Overall By Segment Nothing/Ignore Make a complaint Challenge/discuss with customer Agree to drink less amount then leave them Show BSIC logo badge Leave them 2% 1% 74% 4% 2% 1% 90% 84% 79% 94% 96% 1% 26% 16% Total - 2009 8% 8% 14% Total - 2008 Total - H1 2010 23% Non BSIC Member Incidence of challenging customers has improved. BSIC PROJECT MONITORING HI Final Report 8% 4% 84% 73% 39% 1% 6% 16% 11% Cambodia Brewery Ltd (CBL) Cambrew 20% 6% 9% Attwood, distributor of Heineken RSE Cambodia Guinness Page 74 Opinions On Training Have you Ever Seen Poster “Do Not Force BP to Drink”- Overall By Segment 100% 93% 89% 85% 48% 43% Total - H1 2010 Non BSIC member Cambodia Brewery Ltd (CBL) BSIC PROJECT MONITORING HI Final Report Cambrew Attwood, distributor RSE Cambodia of Heineken Guinness Applicable from May & June & Guinness has small sample size Page 76 Drinking With Customers Occasions Of Drinking With Customers During Work Hours- Overall By Segment Never Sometime 2009 (Never) 7% 5% 1% 2% Often 13% 2% Always 24% 0% 1% 17% 10% 69% 17% 28% 9% 11% 49% 59% 56% 67% 53% 58% 67% 83% 47% 30% 39% 42% 27% 23% 17% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Incidence of drinking with customers has seen a big decline, with just under half of BP now saying they never drink with customers. Attwood, distributor of Heineken performed best in this regard. In contrast, almost 90% of non-BSIC BP will sometimes or often drink with customers during work hours. BSIC PROJECT MONITORING HI Final Report Page 77 Other Issues Other Issues Awareness that HIV/AIDs Can Be Contracted Through Unsafe Intercourse Yes 1% 99% Total - H1 2010 No 3% 100% 97% Non BSIC Member Cambodia Brewery Ltd (CBL) BSIC PROJECT MONITORING HI Final Report 100% Cambrew 100% 100% Attwood, distributor RSE Cambodia of Heineken Guinness Applicable from April to June & Guinness has small sample size Page 82 Other Issues Received Training Covering HIV/Aids Topic- Overall By Segment Yes 6% No 5% 8% 23% 33% 94% 100% 92% 95% 77% 67% Total - H1 2010 Non BSIC Member BSIC PROJECT MONITORING HI Final Report Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken Applicable from April to June RSE Cambodia Guinness Page 83 Other Issues Statements Describing Current Sentiments Towards Work- Overall By Segment I am happy with them They could be better, but they are bearable 2009 (I am happy with them) 2% 2% 5% 18% 31% 62% I am unhappy with them 71% 86% 3% 1% 2% 4% 20% 19% 61% 35% 26% 42% 94% 80% 69% 67% 77% 80% 65% 51% Total - 2008 Total - 2009 Total - H1 2010 Non BSIC Member Cambodia Brewery Ltd (CBL) Cambrew Attwood, distributor of Heineken RSE Cambodia Guinness Happiness with their current employment continues to improve, with 4 out of 5 BP having high levels of happiness and only 2% expressing dissatisfaction. BSIC PROJECT MONITORING HI Final Report Page 84 Other Issues Three Suggested Changes at Workplace- Overall By BSIC Member 51% Request to increase base salary Respondent totally happy Salary Respondent suggested changes Request to get stable salary (no decrease in salary even not meet target) 3% 24% 9% Do not be too strict about urgent leave Contact Request company to replace new uniform for BPs 7% 76% Company to increase the incentive payment/commission rate 12% Incentive Do not cut the money of incentive payment Request to change selling conditions (from keg to carton) Working Rights Request to have a meeting once every 2 weeks Direct superior should not use impolite words with BPs BSIC PROJECT MONITORING HI Final Report 5% 3% Caution: Small Sample Size 5% 4% Applicable for BSIC Members Page 85 Summary & Recommendations BSIC PROJECT MONITORING HI Final Report Page 87 Conclusions Overall, there has been vast improvement in certain BSIC indictors over the past two years, and has included the following areas: • • • • • • Feeling the BSIC logo makes them feel more respected Knowledge about paid leave Amount of training on sexual harassment, refusing customers and selling beer safely Less frequency of sexual harassment Less incidence of drinking during work hours. Incidence of never drinking during work hours has improved by over 50% And importantly, BP satisfaction with their current work conditions In marked contrast, the performance of non-BSIC companies is much lower, with much lower indicators as can be seen in the comparisons shown. BSIC PROJECT MONITORING HI Final Report Page 88 Conclusions However, though performance of BSIC companies was very positive there are some areas for improvement: • • • • Making sure all BPs have written copies of their contracts Continue to educate and monitor BPs so incidence of drinking at the work place continues to decrease Continue to educate consumers and BPs that there is a zero-tolerance sexual harassment policy for all BSIC BP (and should be for all BP), and to come up with initiatives so levels of sexual harassment. Encourage other non-BSIC members to adopt similar policies as those of the BSIC. These have provide largely favorable in improving the working conditions, the key goal of BSIC initiates. BSIC PROJECT MONITORING HI Final Report Page 89 Summary & Implications #1 Observations • The incidence of BP being first type of employment continues to increase – and at the same time, BPs are happy with their current state of employment. ##22 Observations • The BSIC logo and its initiatives do make BPs feel more respected in the workplace – and has also worked to change behaviors of customers. ##33 Observations • While most BSIC BP are aware of paid leave and other benefits, there was incidence of BP not having a written copy of their contract. BSIC PROJECT MONITORING HI Final Report Implications Recommendations • Continue current activities promoting good working conditions for BPs. Education in the first few months of employment is critical. Recommendations •• CHECK NT should SLIDE…. BSIC logo remain an important part of uniform. • ………………………………………………. • Effort should be made in recruiting • …………………………………………………. other beer companies to join BSIC. It pays dividends for the BP. Recommendations •• …..Insert details of some Implication…… Consider providing type of written copy at start of employment, • ………………………………………………. even it is probationary. History shows • …………………………………………………. contracts provide peace of mind and inclusion. Page 90 Summary & Implications #4 Observations Summary and Implications Recommendations • There has been a noted decrease in reported amounts of sexual harassment in the work place. However, it still occurs on occasion. ##52 Observations • Continue to emphasis sexual harassment is not tolerated. This involves not only initiatives by BSIC members but also BPs themselves and those at workplace. Recommendations • Big decreases in incidence of drinking at the workplace, especially the case of sitting and drinking with customers. However, about ½ still do drink on occasions. # # 36 Observations •• CHECK NT to SLIDE…. Continues stress drinking is not allowed. • ………………………………………………. • Would suggest improved monitoring so • …………………………………………………. practice does not occur. Recommendations • About 4 in 5 BSIC BP were very happy with their current state of employment with the rest fairly happy and only 2% saying they were unhappy. BSIC PROJECT MONITORING HI Final Report •• This shoulddetails be commended. Whatever …..Insert of Implication…… is being done should continue. • ………………………………………………. • …………………………………………………. Page 91 Thank you! ESOMAR membership is individual only. Laurent Notin, as the General Manager at Indochina Research (Cambodia) Ltd. is the ESOMAR member. As an ESOMAR member, he complies with the ICC/ESOMAR International Code of Marketing and Social Research Practice.