The Asylum is committed to ensuring that all customers who attend an
event or show with us have the best experience possible. For us that
starts the minute you choose to buy the ticket. Please read our terms
and conditions below and ensure you follow those that are specific to
you and applicable to your show. Where possible we will always help
and by reading below you should find the answers to most questions.
ADMISSION, REFUSALS & EJECTIONS…
In accordance with the licensing Act 2003 the venue has the right to refuse admission
without providing a reason. If you have consumed alcohol prior to arrival & appear to be
in an intoxicated state or behave inappropriately in the queue or in view of the venue staff
you may be refused entry without a refund.
Crowd surfing, Violent conduct, smoking within the venue, the throwing of drinks and
any other behaviour deemed as inappropriate whilst inside the venue will result in
ejection from the premises without a refund. All patrons consent to have their belongings
searched and to also willingly submit themselves to the venue search procedure if asked
to do so. Those found in possession of any prohibited item(s) will be refused entry
without refund and possibly handed over to the Police for further investigation. The
Asylum has a zero tolerance towards any illicit drugs or possession of anything that could
be construed as a weapon.
AGE RESTRICTIONS…
The Asylum 1&2 restrict the age of those attending to persons aged 14 years old and over
due to sound levels and crowd profiles. To attend any show at the venue you must be
over the age of 14.
If a show is advertised as 14+ all ticket holders under the age of 18 must be accompanied
by an adult (18+) Unaccompanied under 18 year old ticket holders will be refused entry
without refund.
Some events have restrictions in place with admittance permissible to over 14’s/18’s or
21’s and no exceptions will be made on the doors. Please ensure you read all the show
details prior to booking tickets as refunds cannot be made in this case.
The Venue Management have the right to refuse entry without a refund.
BOOKING TICKETS…
Tickets can be bought for all shows by following the links from our website, for some
shows tickets will also be available from third party sources such as ticket
master/Seetickets etc.
Tickets cannot be purchased over the phone directly with the venue.
The venues Box office for ticket collection/allocation is open from the advertised door
times of the show until 15 minutes in to the headline acts set time.
For lost or stolen tickets, or tickets not received in the post, please contact the
agent/outlet that the tickets were booked / purchased through. The venue can only help
customers who booked directly with the venue.
BEWARE OF SECONDARY TICKETING (Touts, eBay, etc).
Fraudulent tickets such as cancelled & duplicated tickets can be sold on the secondary
ticketing market, Please note that tickets brought from these sources often do not gain
access to the event.
The Asylum venue can only help with ticketing issues if the tickets have been purchased
from the venue and or its approved ticketing outlets.
The venue has no liability or control of any tickets for shows not promoted by the
Asylum venue, (where the Asylum has been hired by an external promoter) Ticketing
issues in these circumstances should be addressed to the advertised promoter and or the
promoters ticketing agents,
CAMERAS & RECORDING EQUIPMENT…
For the satisfaction of other customers iPads and/or tablet devices are not permitted to
photograph or film during any performances. Customers who persist may be asked to
leave the venue.
No professional cameras (with large or detachable lenses), video cameras or tape
recorders are permitted in the venue. Should you be found to have these on arrival you
will be asked to either take them back to somewhere safe or be asked to deposit them in
the venue safe room where they are returned to you at the end of the event.
Small compact camera’s are allowed unless identified for a specific show. Details like
this would be found on the booking page for the event.
CHALLENGE 25…
If you are lucky enough to look under 25, you will be asked to prove that you are over 18,
when you purchase alcohol. Challenge 25 is the same principle as challenge 21. All
customers who look under the age of 25 will be required to provide ID when purchasing
alcohol.
If you are under 18 you are committing a criminal offence if you attempt to buy alcohol
and you may be ejected without a refund or held until a responsible adult can come and
collect you. People over the age of 18 found purchasing drinks for those not of legal age
will be ejected without a refund.
Please be aware of our accepted forms of ID and these are listed under the ID policy
below.
CLOAKROOM…
The venue has a cloakroom and charge £1.00 per item.
If you are bringing a bag bigger than a ladies handbag and items such as motor bike
helmets, backpacks etc with you we request that these are left in the cloakroom.
Please be aware that no item will be given out from the cloakroom without the matching
ticket being presented. If you have lost your ticket you will be asked to wait till the end of
the event to collect your belongings.
COLLECTING TICKETS…
If you are collecting a ticket(s) from the box office please ensure you have a copy of the
confirmation email with you as this will have the booking code/reference relating to your
ticket purchase, you may also require a form of ID, please see for acceptable types.
DISABLED ACCESS…
The Asylum 1&2 is keen to promote equality of opportunity for people with disabilities
and where possible have taken the necessary steps to meet customers’ requirements. The
Asylum 1 is ground floor with full disabled access including ramps and toilets.
The Asylum 2 is accessed via stairs, staff are happy to assist any disabled patron to gain
access to the show and again for toilets and also in the case of an emergency.
DRESS CODE…
There are no restrictions with regards to clothing at most events, however if you are
wearing a hat, hoody or bike helmet you may be asked to remove these prior to entry and
that they be deposited in a cloakroom.
Some items of fancy dress may be confiscated if they are believed to pose a risk to others
in low lighting conditions – please note that glow sticks are not permitted and will be
confiscated.
FOOD & BEVERAGES…
No food or beverages should be brought into the Venue; these will be removed on search
and confiscated, they will not be returned to you and will be disposed of at the earliest
opportunity.
The Cloakroom at the venue does stock snacks, however we advise you to eat before
arriving at the venue.
Free drinking water is available on request at bars throughout the venues.
Should you require items for medical reasons please make this known to the security
personnel on the front door who will contact the Duty Manager & the on duty medical
personnel to discuss this in private.
Alternatively if possible contact the Venue via email in advance of the show.
ID POLICY…
Anyone who looks to be under the age of 25 years will be challenged to prove their age to
buy alcohol. The venue operates Challenge 25.
Accepted forms of ID are: Driver's license (full or provisional), or a current valid
Passport or PASS Card with the pass hologram.
Any ID being presented to door staff fraudulently will be confiscated from the bearer. ID
that is believed to be fake/not genuine and genuine forms of ID being presented by
someone other than the named person on the ID are confiscated and a receipt form given
to the customer documenting the temporary possession of the ID. The ID is then
transferred to the Licensing Department of West Midlands Police and made available for
collection approximately 10 days after seizure from the Steelhouse Lane Police Station in
central Birmingham.
ISSUES DURING THE SHOW…
If you have a complaint about the venue or event please speak to a member of security
who will try to assist and in turn, if necessary, contact a Duty Manager immediately
during the show to try and resolve the issue.
Complaints after an event should be sent in writing (via email) directly to the Venue’s
contact page on the website
LOST PROPERTY / LEFT ITEMS…
If you have lost items or left them in the cloakroom please contact the venue directly via
the venue website contact page with a description of the missing item, date of the show
contact details and any other relevant information. The venue will check and if the item
can be located will be in contact to arrange for you to collect the item.
The venues keep items for 6 weeks, after this period they are passed to local charity
shops. Valuable items may be held for a longer period and are handed to the police if not
collected within the time frame.
MERCHANDISE…
Merchandise can be purchased from the stand located at the rear of the room for Asylum
1 shows dependent upon the event. For Asylum 2 shows merchandise is available from
the rear of the room or corridor depending on the event.
Any issues with faulty merchandise are solely down to the merchandise seller and the
venue has no liability in any way for sale of merchandise, including but not limited to,
suitability, quality, availability or price.
NOISE & SOUND LEVELS…
Please be aware that there will be high sound levels during shows and patrons may be
subject to continuous sound levels which may cause potential damage to hearing. Ear
plugs are available to purchase from all bars and reception should they be required.
The venue operates a neighbour friendly policy, when leaving the venue please make as
little noise as possible.
RE-ADMITTANCE…
Once you have entered the venue, pass-outs and re-admittance will only be granted with
the permission of the venues security team and or management and only when in
possession of a venue stamp or wristband.
No drinks are to be taken off the premises under any circumstances at any time.
PRESCRIPTION DRUGS & MEDICATION…
We discourage bringing medication to the venue; however we do understand that for
some people this is a necessity. Therefore should a person attend a show with
prescription drugs the following applies:
A sealed package of prescribed medication of a small quantity is permitted providing
that the persons name is on the label. A prescription for the medication if possible should
be brought with you if possible.
Any person with items that are deemed unidentifiable / not in the original packaging or of
a large quantity will be asked to speak with the Medics on the night who will assess the
situation and the items may be removed until after the show and held in the managers
office where they can be accessed if required.
Please be aware that evidence may be requested by security or the duty medic on entry.
You may also be requested to speak with the Head of Security and or Duty Manager.
A person who intends to bring into a venue medical sharps will be asked to discuss their
usage with the Senior Duty Manager & the venues medical staff, in a private area, to
ensure that their condition requires immediate access to these items and to also ensure the
customer is aware of how to locate and access an area whereby they can administer the
required treatment without any concern.
SHOW TIMES / SUPPORT BANDS…
For the majority of shows (18+) the doors open at 7.00pm with a venue curfew for guests
of 10.45 pm.
On 14+ shows doors will be at 6pm with a stage curfew of 9.30 with a building curfew
for guests of 9.45pm.
Door opening times may be printed on the tickets and will be shown on the Asylum
website www.theasylumevenue.co.uk
Late night events start and finish times differ and details will be on the tickets and the
event information page found on the venue’s website.
Show times & support acts will be listed on the venue’s website & social networking
pages as and when they are known to the venue.
All times and support acts listed are subject to change and are to be used as guidance
only. Do not use the stage times listed to make travel arrangements.
SMOKING POLICY…
In line with the law, The Asylum 1&2 is a non-smoking venue.
Smoking is not permitted in any area of the venue. As a result of customer demand there
is a dedicated smoking area which is accessible from doors open for gigs and club events.
Please be aware if you appear to be under 18 you may be asked for ID to enter the
smoking area.
Those found to be smoking inside the venue will be ejected immediately without a
refund.
STROBE LIGHTING & PYROTECHNICS…
Some shows will contain strobe lighting or smoke effects. Signage will be up in the
venue to advise of this. Should you have an issue please email the venue prior to booking
where possible, or speak to a member of staff on the night.
TERMS & CONDITIONS…
 Crowd surfing, any violent conductor behaviour along with the throwing of
drinks are strictly prohibited in the venue and those who do this will be ejected
without a refund. Patrons who appear to be under the influence of alcohol or
drugs will also be refused entry without a refund.

In line with licensing law the venue has the right to refuse admission to any
patron without providing a reason.

The Asylum Venue’s, its staff, agents and performers accept no responsibility or
liability for any loss or damage to customers personal effects.

The Asylum Venue’s its staff, agents and performers accept no responsibility for
any injury or accident caused during a performance.

Please be aware that although staff clean up spills once identified, floors and steps
may be slippy and as such we advise all customers to move around the venue with
due care and to report any concerns to a member of staff for attention.

We do not encourage and prohibit moshing, Crowd surfing, Pits or any other form
of potentially violent or harmful behaviour during a performance and will remove
without refund aggressive participants. The Asylum venue’s, its staff, agents and
performers accept no liability for any injury or accident caused by involvement in
any of the above prohibited activities.
These terms and conditions are to be read in conjunction with all the other advertised
details as published above. We are happy to explain and expand on any point at any time.
The above is dedicated to ensuring your safety and enjoyment whilst helping us maintain
our licensing objectives