HOW BUSINESSES ARE LEVERAGING
HOSTWAY TO GROW
WHY ARE BUSINESSES MOVING TO HOSTWAY?
Increased
Productivity
Improved
Innovation
$
Advanced IT Skills
Increase
Revenues
Greater Flexibility
Enhanced
Security
Increase
Competitiveness
Cost Savings
THE LIFECYCLE OF BUSINESSES
Business Needs
IT Needs
• Quick implementation
• Cost-effective (small
capex budgets)
• Effective online presence
• Communication and
collaboration tools
• Minimal investment and
maintenance
• Turnkey solutions
THE LIFECYCLE OF BUSINESSES
Business Needs
IT Needs
• Productivity
• Flexibility
• Security
•
•
•
•
Ease of onboarding
Standardization
Rapid scalability
Robust infrastructure
THE LIFECYCLE OF BUSINESSES
Business Needs
IT Needs
• Cost management
• Business continuity
• Compliance/security
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•
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•
•
Resource constraints
Scalability
Clear IT roadmap
Elasticity (up and down)
Ability to customize business
applications
• Data management and
analysis
• Storage management and
expansion
THE LIFECYCLE OF BUSINESSES
Business Needs
IT Needs
• Integration across
organization
• Global expansion
• Cost-efficiency
• Security
•
•
•
•
•
Standardization
Scalability
Flexibility
Reliability
Hardware and software
maintenance
• Managing complexity
THE LIFECYCLE OF BUSINESSES
Business Needs
IT Needs
• Managing maturity of
organization
• Cost management
• Reinvention
• Security
•
•
•
•
Technology refresh
Evaluating IT processes
Future planning
Staying up with latest
technologies
• Managing complexity
THE LIFECYCLE OF BUSINESSES
Business Needs
IT Needs
• Changing business
models
• Standardization
• Integration of different
systems
• Managing complexity
• Datacenter transition to cloud
• Compliance
• Security
HOSTWAY: SOLUTIONS FOR EVERY STAGE
Hostway Solutions
Web Presence: Domains | Website Hosting | Digital Marketing Tools
E-commerce: Professional Online Store
Enterprise-level E-commerce Platform
Communication and Collaboration Applications: Hosted Exchange Email | Cloud Drive | Hosted SharePoint
Application Hosting: Public, Private, Hybrid Cloud | Managed Hosting
Application Testing and Development: Public, Private, Hybrid Cloud | Managed Hosting
Managed Security and Compliance
Backup and Business Continuity: Managed and Dedicated Backup | Disaster Recovery Environments
Database Hosting | Mission-Critical Line of Business Applications
Industry-specific Hosting: Healthcare | SaaS | Financial Services | And More!
RELATIONSHIPS ENSURE SUCCESS
Hostway Partners with You on Your Cloud Journey
“The Hostway team is excellent at
communicating with each other. If I tell something
to one team member, the others all know it
immediately.”
~ Jignesh Patel, Director of IT, ShopVisible
Consultative
Approach
•
•
•
•
•
Planning
Migration
Deployment
Management
Support
Dedicated
Account Teams
• Personal Support
• Technical Professionals
• 24/7 Live Support
Partner Focused
Hosting Experts
• Seek joint opportunities
to promote your
business
• Connected customer
ecosystem
• Ensure you leverage the
cloud the best way
• Deep understanding of
all options
OUR CUSTOMERS
Customers Grow and Evolve with Hostway
LONGEVITY OF RELATIONSHIPS
Customers Grow and Evolve with Hostway
Customer Since
2001
Customer Since
2006
Customer Since
2007
Customer Since
2008
Customer Since
2012
“I’ve come to know various members of the Hostway team over the past few
years, and they have been accommodating, flexible and knowledgeable. Cloud
computing is an inherently turbulent world, yet Hostway has added a great deal
of stability and support that continues to exceed our expectations.”
~Kenton Jacobsen, TheBlaze
HOW HOSTWAY HELPS SOLVE
YOUR BUSINESS & IT CHALLENGES
ISSUE: ABILITY TO SELL ONLINE
Key Challenges
Solution: E-commerce Platform
• Need a flexible, scalable, and adaptable ecommerce platform
• Security and PCI compliance
• Increase browser to buyer conversion rates
• Ability to target cross-selling and
promotions to specific audiences
• Search engine optimization
• Analytics and marketing tools
• Comprehensive, high performance,
scalable e-commerce platform
• Rule-based upsell and cross-sell
• Enhanced catalog and CMS
• Advanced customer segmentation and
targeting
• PCI-compliant
• Completely customizable
“Migrating our site to Magento [Enterprise Edition] enhanced
our customers’ experience. We were able to do so much more
in terms of marketing our products, which led to tremendous
growth.”
~Garry Mills, Company Director, Fun4Kids
ISSUE: BUILDING A SAAS SOLUTION
Key Challenges
Solution: Managed Hosting for SaaS
• Need a scalable, high-performance multitenant environment
• Flexible dev and test
• Ease of deployment
• Application performance and uptime
• Tools for managing the environment
• Security and compliance
• High-performance network infrastructure
with superior connectivity
• Flexibility to completely customize
environment
• Industry-specific compliance for Financial,
Healthcare, Legal
• Fully supported 24x7 by Hostway
“In the years we have partnered with Hostway, I can
never remember it being down. Reliability was an important
factor in RamSoft’s decision, and Hostway has delivered
100%.”
~ Marilyn Solano, Business Development Director, RamSoft
ISSUE: SERVER FLEXIBILITY & PERFORMANCE
Key Challenges
Solution: FlexCloud & Managed
• Difficulty responding to new business
initiatives quickly
• Older server hardware- facing hardware
and software upgrades
• Limited IT resources spent on tactical
managing vs. strategic
• Infrastructure is slow at peak usage
•
•
•
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On-demand scalability
Customized configurations
High-performance, high-availability
Multiple environments (dedicated,
virtual, private, hybrid) to meet specific
needs
• Leading 100% server uptime
guaranteed
“Working with Hostway was a key component of that scaling –
the Hostway team was instrumental in providing the
infrastructure we needed to succeed in hyper-growth mode.”
~ Nir Zohar, President and COO, Wix
ISSUE: APP PERFORMANCE & AVAILABILITY
Key Challenges
Solution: FlexCloud & Managed
• Application is running on older hardware
and operating system
• Employees can’t access app on all their
devices
• Increasing time spent managing the app
• Application downtime is increasing
• Multiple environments (dedicated, virtual,
private, hybrid) to meet specific needs
• Leading 100% server uptime guaranteed
• Customizable configurations
• Delivers application access anywhere,
from any device
“At DomainsBot, we have a 10-year relationship with Hostway.
Hostway has proven to be the best partner to work with …
Responsive and professional, we feel comfortable with
Hostway taking care of our servers while we can focus on
developing our business.”
~ Francesco Lorusso
ISSUE: IMPROVED SECURITY
Key Challenges
Solution: Managed Security Services
• Protection of data and network against
spam, viruses, malware, and intrusions
• Costs and resources needed to actively
monitor and respond to security threats
• Potential loss of customer data resulting in
monetary and reputation losses
• Gain 24x7x365 network monitoring and
management
• Improve protection quality with
specialized security experts
• Full range of online reporting for visibility
into your security
• Reduce complexity and cost
• Real-time threat response and proactive
risk management
“Hostway has provided a reliable and secure platform for my
web applications.”
~John Anto, Benefits Management Group, Inc.
ISSUE: MEETING COMPLIANCE REGULATIONS
Key Challenges
Solution: Compliance Bundles
• PCI compliance for financial transactions
• Meeting stringent industry-specific
compliance and audit requirements such as
HIPAA or Gramm Leach Bliley Act
• Compliance with Sarbanes-Oxley
• Costs and resources needed to actively
monitor and respond to security threats
• HIPAA Essential Package
• PCI Complete Package
• Custom compliance packages for GLBA and
SOX
• SSAE 16 Type II audited SOCs
• 24x7 coverage from expert analysts
• '3rd ring' service pledge to customer
inquiries
• Worldwide threat monitoring
“Our SEC audit went very well and I have nothing but good
things to say about Hostway. Hostway and SilverSky have
been a great help throughout the process.”
~ Ciara Newcomb, Project Coordinator, BOX Options
Exchange
.
ISSUE: DATABASE PERFORMANCE
Key Challenges
Solution: SQL Server Hosting
• Outgrowing the current capabilities
• Unable to take advantage of new
application features and functionality or
unable to build new features and
functionality into the app
• Larger amounts of data to store and
manage
• Increased demand to extract intelligence
from data
• Industry leading performance, scalability,
and availability
• Mission-critical confidence to handle
exponential data growth
• Enhanced security of your data
• Reduced IT burden on management and
support issues
• Expanded access and greater insight from
your data
“Hostway’s solution provides us with 24/7/365 access to our
apps and data, allowing us to always be there for our clients.
These clients can rest assured that they have connectivity at
any time.
~ Jason Schalz, Director of Technology, ConvergeDirect
.
ISSUE: LACKING BUSINESS CONTINUITY
Key Challenges
Solution: BCDR
• Lack of a formalized business
continuity/disaster recovery plan
• No capability to quickly get back up and
running in the event of fire, flood,
earthquake, tornado, or power outage
• Infrequent back-ups and no redundancy in
infrastructure
• Chance of human error causing downtime
• Get your business back up and running in
minutes with access to applications and
files
• Reduce the costs and business risks of
disruptions
• Avoid the cost of creating and managing
your own disaster recovery environment
• Customizable configurations
“In the event of a disaster, I don’t want to have to roll back to
data that’s a week old. I wants something that’s as current as
possible. And Hyper-V replica with Hostway allows us to do
that.”
~ Ed Volmar, Senior Systems Engineer, First Winthrop
.
ISSUE: MANAGING ERP SYSTEMS
Key Challenges
Solution: FlexCloud or Managed
• Facing an upgrade cycle for hardware and
software
• Increasing amounts of resources devoted to
managing ERP systems
• Difficulty extracting data from ERP systems
• Slower system performance hinders
productivity
• Minimize your initial investment on
expensive ERP systems
• Fast implementation gets your system online
quickly
• Predictable fees enable you to budget your
cash flow
• Reduce resource strain on your internal IT
departments
• Control over system changes, user changes
and updates
“All of our production applications and data are hosted by
Hostway…The fact that I don’t have to worry about the
infrastructure is really my favorite part.”
~ Jason Schalz, Director of Technology, ConvergeDirect
.
ISSUE: COMMUNICATION & COLLABORATION
Key Challenges
Solution: Email & Collaboration
• Email accessibility at office, home,
travelling, remote offices
• Device access: tablets/smartphones
• Managing mail server on-site
• Older version – need upgrade
• Security/compliance
• Growing storage needs
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Anywhere, anytime access
Improved productivity
Securely manage all devices
Meet strict compliance needs
No server/software to manage
Built-in collaboration functionality
“We debated about managing Microsoft Exchange in-house or
having a hosting provider do it for us. Deciding to outsource
our Microsoft Exchange to Hostway was definitely one of the
better business decisions we have made.”
~Brian Kim, Greenbelt Capital Management
ISSUE: EASY TO USE CLOUD BUSINESS APPS
Key Challenges
Solution: Collaboration Apps
• Need business apps that improve
productivity
• Apps should be easy to set up and easy to
use (by a non-tech person)
• Want access to my files from anywhere, and
an easy way to share documents with
others outside my company
• Anywhere, anytime access to files
• Ability to share access to files with secure,
unique website address
• With SharePoint, work on documents
together across the organization, securely
manage access, and set up team work
spaces
I have been using Hostway's services for my corporate needs
for many years and have found the quality and stability I
require. Technical support is responsive, professional and
helpful.
~ Lisa Lipowski
ISSUE: EFFECTIVE ONLINE PRESENCE
Key Challenges
Solution: Domains & Websites
• Need help getting domain and website set
up
• Need a website that supports sales and
marketing efforts
• Want an easy-to-use tool to help build
website
• Would like tools for digital and search
marketing
• Get your own domain name
• Build a website with easy to use tools and
templates
• Get website hosting that grows with your
needs
• Use marketing tool set for email, social
and search marketing
"Our business needed to grow and market in new ways and
we had no idea on what to do or how to do it. Hostway was so
easy to use! Our own website was up in no time! Our business
has had substantial growth over the past two years, we owe it
Hostway!"
~ Steven Richardson, horsenaroundstablesatwaterloo.com
FIDELITY INFORMATION SERVICES
A Customer Success Story
Industry: Financial Services- SaaS
FIS™ is the world’s largest global provider dedicated to banking and
payments technologies. FIS serves more than 14,000 institutions in
over 110 countries and holds leadership positions in payment
processing and banking solutions, providing software, services and
outsourcing of the technology that drives financial institutions.
How Hostway Helped
• FIS requires deployment speed to deliver SaaS products to market
• Choose Hostway for Managed Servers and commitment to server
deployment speed
• Hostway provides Enterprise-level Linux and Windows servers on
which they run their financial SaaS products
• A customer since 2011, FIS's rapid growth has been based on
getting their products to market and deployed with customers
quickly
Benefits Gained: Speed, Scalability, Reliability
www.fisglobal.com
COVERDELL
A Customer Success Story
Industry: Marketing
Coverdell is a leading provider of end-to-end direct marketing
services to the financial, insurance and consumer services
marketplace.
How Hostway Helped
• Coverdell bought another company requiring a migration of the
company’s in-house solution to new infrastructure
• The company had an aging infrastructure that was taking a lot of
time and resources to manage, and also requires PCI compliance
• Hostway deployed a comprehensive hybrid environment that’s
fully managed and PCI compliant
Benefits Gained: Infrastructure Refresh, Compliance
www.coverdell.com
CATCHPOINT
A Customer Success Story
Industry: SaaS
Catchpoint radically transforms the way businesses manage,
monitor, and test the performance of online applications. Truly
understand and improve user experience with clear visibility into
complex, distributed online systems.
How Hostway Helped
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CatchPoint needed to supplement their own data center’s capabilities
to improve performance and scalability
Hostway provides managed servers in our Tampa and Austin data
centers to expand CatchPoint's U.S. footprint. These servers allow
CatchPoint customers to ping and test their websites.
Hostway will be deploying 10 more servers in Austin, and we provide
an out-of-the-box solution that most hosting companies can't provide
We will also be installing dedicated ISP lines within our DC directly to
their servers with burstable lines.
Benefits Gained: Performance, Scalability, Customization
www.catchpoint.com
SHOPVISIBLE
A Customer Success Story
Industry: E-commerce Optimization
ShopVisible delivers evolving commerce solutions for companies
who are seeking better experiences and relationships with their
customers enabled by agile, extensible, and seamless technology.
How Hostway Helped
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•
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E-commerce platform company ShopVisible wanted to find a single
provider to meet their virtualization and content server needs as they
grow
After competitive review, ShopVisible selected Hostway as their single
source infrastructure partner
They began with a single dedicated server and now Hostway manages
their entire Hyper-V virtualized environment, back-up/disaster recovery,
and soon, all of their content servers
Though their clients have changed in terms of scale and needs,
Hostway has met their needs along their evolution
Benefits Gained: Scalability, BCDR, Flexibility
www.shopvisible.com
THEBLAZE
A Customer Success Story
Industry: E-commerce / Media
TheBlaze.com, a news, information and entertainment website, has
a Magento-based e-commerce marketplace as part of its web
presence.
How Hostway Helped
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Hostway initially provided TheBlaze a hybrid solution for elements of
its web presence
TheBlaze enjoyed Hostway’s service and dedication, and decided to
also move its Magento footprint to Hostway
Hostway enlisted Magento optimization partner Cynch to ensure
TheBlaze was getting the most it could out of its
e-commerce deployment
TheBlaze enhanced its users’ experience while also finding a more
cost-efficient solution for their needs
Benefits Gained: Cost Savings, Flexibility, IT Support
www.theblaze.com
QWASI
A Customer Success Story
Industry: Marketing Technology
QWASI‘s user interface software creates a single panel view of
customer engagement tasks for enterprises which use real-time
marketing communication methods.
How Hostway Helped
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QWASI needed to abandon its in-house hosting solution to
achieved the increased volume, speed, and security
requirements to launch its scalable marketing technology
platform
QWASI moved to Hostway's managed servers, complemented
by the certifications, applications, and partner network QWASI
needed to operate efficiently and securely
Hostway's reliable platform and infrastructure now support
QWASI’s enterprise mobile and social marketing services
Benefits Gained: Speed, Security, Scalability
www.qwasi.com
DATABERRY
A Customer & Partner Success Story
Industry: Consulting / E-commerce
Databerry, a software development and consulting firm, builds
custom shopping cart systems and applications, many of which
involve the Magento e-commerce platform.
How Hostway Helped
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•
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Databerry brought a large new client to Hostway based on their
previous experiences working with Hostway on Magento
deployments
Databerry provided specific requirements and Hostway adapted
solution to match them
Client’s Magento Community edition deployment has suffered
zero network or server downtime since going up in August 2013
Benefits Gained: Uptime, Speed, Customization
www.databerry.com
GREAT STUFF
A Customer & Partner Success Story
Industry: Retail - Home
Great Stuff, creator of the RoboReel brand of water, power and air
hose reels, is a consumer products design and engineering firm
headquartered in the Austin area.
How Hostway Helped
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As Great Stuff’s traffic increased they began to run into performance
problems with their existing provider.
Cynch put together the case to move to Hostway for more consistent
performance.
Hostway and Cynch collaborated to create a custom optimized Magento
deployment with role-specific servers.
Great Stuff has separated caching servers that are completely redundant to
support them.
Great Stuff was able to increase its footprint for more stability and speed,
while still getting a lower price point.
Benefits Gained: Performance, Stability, Speed
www.roboreel.com
FIRST WINTHROP
A Customer Success Story
Industry: Real Estate
First Winthrop is a property management and real estate
organization that focuses on buying and selling commercial and
residential real estate as well we property management.
How Hostway Helped
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First Winthrop was seeking a modern disaster recovery solution
to replace its antiquated setup.
Hostway replaced First Winthrop's colocation-based backup
system with a DR solution that would enable it to use Hyper-V to
replicate its important files to the provider's infrastructure.
First Winthrop now relies on live backups, not week-old tape
storage.
First Winthrop had a seamless transition from its previous
approach to Hostway maintaining the hardware for them.
Benefits Gained: Modernized infrastructure, BCDR
www.winthropmanagement.com
www.winthropreit.com
CONVERGEDIRECT
A Customer Success Story
Industry: Marketing
ConvergeDirect is a marketing firm that provides a wide variety of
advertising services, including print and mobile advertisements,
direct mail and email campaigns, as well as search engine
optimization.
How Hostway Helped
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Hostway manages all production applications and data for Converge
Direct.
When they began looking for a DR solution, ConvergeDirect established
a second data location in Hostway’s Tampa, Florida, data center.
Hostway's experts were able to recommend the best configuration that
would keep processes going temporarily while staying in line with the
business budget.
ConvergeDirect maintains their own internal team but entrusts Hostway
with maintaining and updating their overall infrastructure.
Benefits Gained: BCDR, Free Internal Resources
www.convergedirect.com
PERRICONE MD
A Customer & Partner Success Story
Industry: Pharmaceutical
Perricone MD is a provider of cosmeceutical and nutraceutical
products which uses e-commerce vendor Mainstreet Commerce.
How Hostway Helped
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Perricone MD moved off shared hosting to Hostway in 2009, satisfying
their growing storage and bandwidth needs.
Hostway partner Mainstreet Commerce referred Perricone MD to
Hostway to set up dedicated equipment for their website and ecommerce shop.
Perricone MD began with only a few servers at Hostway but has grown
over the years.
Perricone’s infrastructure now incorporates a range of offerings,
including a dedicated firewall, a server for remote work, and several
database, web and general application servers.
Benefits Gained: Performance, Full Suite of Offerings
www.perriconeMD.com
HOSTWAY SOLUTIONS
Product & Service Overview
FlexCloud Servers are a scalable, on-demand cloud computing solution that combines the
flexibility, reliability and performance in an enterprise-grade virtual environment.
FlexCloud Private provides multiple servers dedicated to your needs and allows you to run
the software of your choice and control the virtual machines within your cloud.
Hybrid Cloud leverages the best of managed servers, private clouds, public cloud and your
internal IT architecture by combining them into a single optimized environment.
Managed Hosting delivers physical servers optimized to perform at maximum efficiency
and manage the applications that drive your business.
E-commerce Solutions support any major e-commerce applications, including speciallyoptimized Magento packages built for performance and availability.
Server Colocation is available in partial cabinets, private cage, or private suite, small
business or enterprise, with included security measures and redundancy.
Managed Security services maximize uptime, protect mission-critical information and
mitigate business risk through a range of software and hardware solutions.
Compliance Bundles combine expert personnel, proven tools and technology, and certified
processes to help address compliance regulations, including PCI DSS and HIPAA HITECH.
PROFESSIONAL SERVICES
An Ecosystem of Partners
Migrations
Application
Development
and Testing
Database
Services
Website
Development
Digital Marketing
IT Consulting and
Planning
System
Administration
E-commerce
Optimization
HOSTWAY PARTNER PROGRAMS
Four Distinct Programs to Create Opportunities
Award Winning
Commissions on cloud,
managed and hybrid
referrals
Offer end-users
managed cloud
solutions
Resell public cloud
IaaS and cloud
applications under
your brand
For large resellers,
resell integrated cloud
solutions into your
systems
“We always strive to find good hosting partners…we’ve
had a great relationship with the sales and support staff
at Hostway for several years now.”
~ Jared Haggerty, Databerry Solutions Consultant
TECHNOLOGY TO SUPPORT YOUR GROWTH
Data Centers
Networking
• Austin, Chicago, Tampa, Vancouver BC
• Enterprise-class cloud infrastructures allows our
customers to achieve the highest levels of disaster
recovery, business continuance and application
availability
• SSAE 16 certification
• 100% Uptime Guarantee
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Tier 1 IP Transit
Layer 4-7 DDoS protection
Point-to-Point Ethernet Service
Virtual LAN Service
Secure IP-VPN
Carrier-neutral co-location
Certifications
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Cisco CCNA
CIW Perl Specialist
CompTIA A+ (7)
CompTIA Linux+, Network+, Security+
Cpanel Certified
HP ATA
MCP
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Microsoft Windows and Mac desktop support.
Plesk Certified (2)
Windows 7 Configuration
Windows Server 2008 Active Directory
Windows Server 2008 Application Infrastructure
Windows Server 2008 Enterprise Administration
Windows Server 2008 Infrastructure
DC ADMINISTRATION, SUPPORT, SECURITY
Administration and Support
Security
• 24 x 7 Security, technical support, and remote hands
on premises
• 24 x 7 Network monitoring
• 24 x 7 Network Uptime Guarantee
• Expertise with multiple server configurations (VPN,
Load balancing, Firewalls)
• Custom network monitoring with user-configurable
notification
• DNS management
• 1 Hour hardware repair SLA
• Emergency patch installation
• 24 x 7 building security monitoring and
engineering response
• 24 x 7 CCTV surveillance and recording
• Limited Staff access to server rooms
• Access logging on all key card doors
• Man-trap Entry
• Controlled Secure Facility, staffed 24 x 7
• Rigorous security protocols and processes
ABOUT HOSTWAY
Technology You Won’t Outgrow
ABOUT HOSTWAY
Set Apart from Other Service Providers
Experienced
and Stable
Provider
Customizable
Configurations
Dedicated
Account Teams
Solutions for Every
Size Company
Comprehensive
Professional Services
Network
Hybrid
Connectivity to
On-Premise
SSAE 16
Certified
Datacenters
Works as a
Partner to You
and Your Business
ABOUT HOSTWAY
Industry Awards and Recognitions
HOSTWAY: SOLUTIONS FOR EVERY
STAGE OF YOUR BUSINESS