Document Delivery at
Kennesaw State University
Sturgis Library
Chris Sharpe
GIL Users Group Meeting 2008
May 15, 2008
Description




Document Delivery refers to the service that
provides items owned by the library to faculty
and staff
Current, Bound or Microform articles are copied
and delivered electronically through ILLiad
Articles available electronically are emailed with
link or attached PDF
Books are placed on hold at the circulation desk
Workflow
Faculty/staff submit
request through ILLiad
Request sent to
Awaiting Doc Del
status in ILLiad
If Full-text
online
Cancelled and
sent link to
article
If Current,
Bound or
Microfilm
Request slips
printed and
placed in faculty
copy box
Current or Bound
articles copied /
Microfilm articles
saved to USB
Copies and/or
USB placed in
ILL in box
Copies scanned and
delivered through Illiad
Equipment/Software Used


ILLiad
Microform Reader/Scanners
 Konica




Minolta MS7000 MKII
Adobe Acrobat Professional
USB Flash Drive
Copier (Ricoh Aticio 1022)
Scanners
 Epson
Perfection 124OU
 HP ScanJet 8290
Scan or input image
Finally, click Deliver
Email Message

The article that you requested was
available at KSU’s Sturgis Library through
the electronic database EBSCO. You may
check the “Find a Journal” page
http://130.218.75.39/cf/jrnlsfrm.htm to see
where the journal is available at the library.
Click on the attached file or link to view the
article in PDF.
Turnaround Time
Electronic Doc Del Turnaround Time
October 2004 - May 2008
Total Number of Selected
Article Records
813
Average Time from
18.03
Submitted to Processing
hours
Average Time from
Processing to Stacks
Searching
1.24 days
Average Time from Stacks
Searching to Delivered to
Web
6.13 hours
Average Total Time
2.25 days
DD Totals and Average
Month
E-mail
Campus mail
698
276
791
55
1820
16.23
6.41
18.39
1.27
42.32
2005 total
119
99
137
2006 total
190
112
256
24
582
2007 total
272
6
280
23
581
2008 total
83
5
83
8
179
Total
Average
Week
Average
Doc. Del.
Holds
Total
355
Email
Campus Mail
Doc. Del
Holds
Total
4.68
0.88
5.35
0.61
11.52
Fa c ul t y / S t a f f DD r e que st s 2 0 0 7
90
80
70
60
50
E-mai l
Campus mai l
40
Doc. Del .
30
Hol ds
T otal
20
10
0
J a n- 0 7
Fe b- 0 7
M ar -07
A pr - 0 7
M ay-07
J un- 0 7
J ul - 0 7
A ug- 0 7
Se p - 0 7
Oct-07
N ov - 0 7
Dec-07
Department and User Status
Requests by Department and User Status
October 2004-May 2008
Department
Administration
Arts
Bookstore
Business
Education
Health & Human
Services
Humanities &
Social Sciences
Library
Other - Unlisted
Science &
Mathematics
Totals
Alumni
Faculty
Graduate
Staff
Undergraduate
Total
0
0
0
0
0
4
36
1
58
48
0
1
0
0
0
7
0
0
2
1
0
0
0
0
0
11
37
1
60
49
0
184
2
12
6
204
0
0
11
315
5
7
1
0
0
2
3
1
2
0
1
320
8
20
0
11
109
767
0
4
10
38
0
9
119
829
ILL Registered Users
Registered Users by Department
Department
Adjunct
Faculty
Alumni
Faculty
Graduate
Staff
Total
Undergraduate
Administration
0
0
13
6
21
1
41
Arts
0
1
21
20
5
185
232
Bookstore
0
0
1
0
0
6
7
Business
0
6
62
95
10
379
552
Education
0
3
38
264
5
481
791
Health & Human Services
0
4
63
81
6
748
902
Humanities & Social Sciences
0
11
189
126
11
1772
2109
Library
0
0
16
3
22
148
189
Marketing
1
0
0
0
0
0
1
None
0
0
0
0
1
0
1
other
0
0
0
0
2
0
2
Other - Unlisted
0
12
20
26
23
569
650
Science & Mathematics
0
5
97
69
6
1204
1381
1
42
520
690
112
5493
6858
Issues
Restrict # of pages and requests
 Charge for service?
 Staffing

 ILL
+ other staff members (microform)
Publicity?
 Special Requests

 Could
you…?
Viewing Articles
Viewing Articles that I have Received
Electronically from Interlibrary Loan is UserFriendly
70
60
50
40
30
20
10
0
“I personally find it easier to read research
articles in PDF instead of sifting
through stacks of pages.”
“It is really nice that many articles arrive as
PDF. I can then share with co-authors
and have the articles on my PC for
future reference.”
52.3%
38.4%
Strongly
Agree
Agree
6.4%
1.7%
Neutral
Disagree
1.2%
Strongly
Disagree
“I loathe that I have to look at PDFs of
photocopies rather than PDFs of the
actual articles. I lift figures for
teaching purposes and they would
be of much higher quality if straight
from the articles.”
“It is a little frustrating to get articles that
aren't exactly straight on the page.”
“Sometimes the articles are REALLY
hard to read. The text will be blurry
or the document will be really dark.”
Thank You
Questions or Comments?
Chris Sharpe
Kennesaw State University Sturgis Library
csharpe@kennesaw.edu
770-423-6190