Human Resource Management Chapter 9 Exam
Name: __________________________ Date: _____________
1. After one month on the job, Tanner was fired for not learning the job fast enough. His
employer can do this under a(n) _________.
A) code of conduct
B) employment monitoring
C) contract
D) orientation period
2. ___________ standards ensure that we investigate disciplinary infractions fully and
fairly, and provide disciplinary action that matches the level of the offense.
A) Safety
B) Volatile
C) Orientation
D) Just Cause
3. Which management style is highly directive but low in supportiveness?
A) Participative style
B) Results driven style
C) Consultative style
D) Empowering style
E) Autocratic style
4. Kelsey received a written warning after she slowed the production line twice last week
when she could not keep up with her section. This happened at least four times the
previous week to Sara. However, Sara only got an oral warning. The discipline of
Kelsey appears to violate the __________ rule for effective discipline.
A) clearly communicate the standards and code of conduct to all employees
B) be sure that the punishment fits the crime
C) follow the standing plans yourself
D) take consistent, impartial action when the rules are broken
5. Which management style is low in directive, but high in supportive behaviors?
A) Participative
B) Results driven style
C) Consultative style
D) Empowering style
E) Autocratic style
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6. Spencer's manager, who is the owner of the business, asked Spencer to record some
of the manager's personal expenses as business expenses to make the expenses
deductible for income tax. Since this practice is illegal, Spencer refused to do it. He was
fired. It would appear that Spencer's right to _________ was violated.
A) free consent
B) due process
C) life and safety
D) freedom of conscience
7. To overcome resistance to change, management must:
A) Develop a positive trust climate
B) Create a win-win situation to help meet everyone's objectives
C) Push the change from the top down, without regard to employee involvement
D) Provide support to help employees cope with the changes
E) Clearly state why the change is needed and how it will affect employees
8. A code of conduct may have a specific section or separate document known as the
________ to spell out what is and is not ethical behavior.
A) code of ethics
B) behavior clause
C) ethics clause
D) exceptions rule
9. An option in the progressive discipline process that should not generally be used, but
might be valuable in some specific circumstances would be:
A) The issuance of an oral warning
B) The issuance of a written warning
C) Termination
D) The issuance of a demotion or a transfer
E) The issuance of an informal warning
10. Portia is a vegetarian and chooses not to eat meat based on moral and ethical
rationales. Her employer is hosting a barbeque event, and all employees are expected
to attend. Portia exercises her right of ______ when asking to be excused from the
party.
A) life and safety
B) free speech
C) due process
D) freedom of conscience (limited)
11. The first step in progressive discipline is usually
A) oral warning
B) informal coaching talk
C) written warning
D) letting it slide
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12. Research suggests that leaders who possess _______ traits are able to _______
influence followers' behaviors and performance.
A) positive; negatively
B) negative; negatively
C) positive; positively
D) negative; positively
13. ___________ may include: monitoring and analyzing computer network use, video
monitoring of work spaces, and recording of phone conversations and emails.
A) Safety standards
B) Workplace initiatives
C) Workplace monitoring
D) Government control
14. Maryann has been returning from her lunch break 30 minutes late for the past two
weeks. When you confront her about it, she points out that everyone, including you,
takes long lunches and makes up the half hour later in the day. The discipline of
Maryann appears to violate the __________ rule for effective discipline.
A) clearly communicate the standards and code of conduct to all employees
B) be sure that the punishment fits the crime
C) follow the standing plans yourself
D) take consistent, impartial action when the rules are broken
15. Before cleaning up a toxic spill, workers have the right to _________to voluntarily
agree to do the job after knowing what they will be doing and the consequences of
doing it.
A) free consent
B) due process
C) life and safety
D) freedom of conscience
16. The organization has a duty to _____ any disciplinary infractions.
A) expose
B) embellish
C) investigate
D) overlook
17. The _________ style is appropriate when interacting with low-capability employees
A) autocratic
B) consultative
C) participative
D) empowering
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18. ________________ may be measured on a continuum from low to outstanding.
A) Employment access
B) Worker determination
C) Employee capability
D) Employee interactions
19. Maxwell's manager asked for Maxwell's user name, password or other log-in
credentials for Maxwell's personal social media accounts so that the manager could
see what Maxwell shared with friends and family about work and other topics. This
could be a violation of Maxwell's right to _______.
A) free consent
B) due process
C) privacy
D) freedom of conscience
20. Due process involves:
A) The concept of providing fair and reasonable disciplinary actions as consequences
of an employee's behavior
B) A thing that requires the individual to ask permission before doing it
C) The process of measuring an employee's capability and motivation on a
continuum
D) Step 3 in the Change Process
E) The right of the individual to know what he or she is being asked to do for the
organization and the consequences of that action to the individual employee or
others, either in or outside the organization
21. Acme Global's ________ states that employees will treat one another with respect, be
professional and ethical at all times, and always protect confidential information.
A) code of conduct
B) employee assistance program
C) employment code
D) mission statement
22. As an order clerk, Maddy does well on the job task of entering customer information
and product information on order forms. She is accurate and efficient in her work. She
also is friendly and energetic with her customers and co-workers. She appears to enjoy
the job. According to situational management, her manager should use a(n)________
management style to manage Maria's performance problem.
A) autocratic
B) consultative
C) participative
D) empowerment
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23. Thom refused his employer's request to falsify the contents of a report to the
Department of Labor. The employer subsequently discharged Thom for
insubordination. In his wrongful discharge suit, Thom argued which one of the following
exceptions to at-will-employment?
A) Equal employment
B) Public policy
C) Implied contract
D) Quasi-contractual obligation
E) Reverse discrimination
24. Stephanie really does not care if she makes the goal of opening new retail charge
accounts during her shift. Stephanie is an example of which type of problem
employee?
A) Lacks motivation
B) Lacks ability
C) Rule breaker
D) Has problems
25. Matthew's manager disciplined him for spending three hours each day on social media
instead of doing his work. This is an example of a consequence of ________.
A) code of conduct
B) workplace monitoring
C) employment-at-will
D) orientation period
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