RCB-MPT Mission Engagement Report - Annex I
UNDP Atlas Support
Learning, Networking,
Trouble-Shooting and List of
Contacts for
On-going Support
UNDP Indonesia Environment Unit Project Closure Support Mission
Jakarta, Indonesia
5- 8 December 2006
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Atlas Training Plan Strategy
How to learn how to use Atlas ?
Due to insufficient resources to send training missions to all
Country Offices UNDP opted for a training strategy mainly
focussed on self-learning over the Web.
• OnDemand self-learning tool – new material keeps being added
so should be checked periodically (by YES ! Team leader or
equivalent). Staff need to self-register through the Learning
management system (LMS) & ensure all learning activities are
part of their Individual Learning plan for RCA so supervisors
and management support the learning activities. This way also
the Learning manager has a record of what staff are studying
and the learning needs which is in the LMS itself which is seen
by staff at HQ.
• LMS is available at http://learning.undp.org CD ROMs of
OnDemand can be requested by writing to Juancho Montecillo
of LRC New York or may be available from the MPT of RCB.
After registration staff can also go in directly at
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http://Ondemandweb.undp.org
Atlas Training Plan Strategy - continued
• Webinars – on request scheduled training sessions and
Q&A over the web can be organised to meet training needs
during office time zones. A software called “Placeware”
and an audio line is used. The software allows asking
questions by typing them on line during presentations
• These are organised periodically by LRC New York when
new releases of Atlas occur. They may also be requested by
users (a large enough number) to cover “older” topics
when new staff have joined UNDP.
• However, new staff should first watch the Overview of
Atlas with audio in the OnDemand site and then check the
recordings of past Webinars.
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Atlas Training Plan Strategy - continued
• Corporate (LRC) organised or RBx organised or MPTRCB organised Regional workshops:
• When staff attend workshops it is important to organise a
“restitution” meeting on the return of the staff member, to
ensure he/she informs colleagues on what was covered and
share learning acquired or better still transfer new
knowledge to colleagues. This is especially important for
Atlas Training.
• Countries in Special Development Situations (CSDS) COs
since Jan. 2004 & subsequently in the event of Crises
received missions to conduct In-country Atlas Training
Workshops (funded by or partially funded by BCPR TRAC
1.1.3. resources), or special funds for specific crisis, e.g.
Tsunami, other emergencies requiring country office Surge
capacity and SWAT type missions to help train in Atlas).
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Atlas Training Plan Strategy - continued
• Occasionally dedicated missions for in-country Atlas
training have been conducted to non-crisis countries. COs
contact the MPT who liaises with the Management Support
Centre (ex-Atlas Help Desk) to identify available resource
persons. Usually a team goes out to do several countries
one after the other so considerable advance planning is
needed.
• Missions for specific training on a particular Atlas module
may be organised. Requests may be sent to the MPT and
MSC.
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Support for Learning
To benefit from UNDP learning resources on line (LMS) personnel working for
UNDP need to first be given undp.org email address
• Organisation of corporate (BOM NY) - supported Atlas Workshops & access
to on-line LMS training courses (for SCs, SSAs, Vendors, UNVs, Interns &
anyone else performing core type functions or required by CO management
to learn an Atlas module to be able to work effectively)
yuna.badaker@undp.org
• Requests for Webinars: teresa.liu@undp.org
• Queries on OnDemand content: mike.dodd@undp.org
(former RIM now with LRC based at Regional Centre in Johannesburg
moving to LRC Unit in Bangkok in January 2007))
For CD ROMs of OnDemand see name to contact given earlier.
• Access to Atlas Training environment (this is a mirror environment of the real
live Atlas environment where users can try steps without fear for making
errors):
kripa.singh@undp.org
• Learning Managers support (the manager of the Learning Manager Network
and to who names of new Learning Managers should be communicated:
maria.drago@undp.org
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Management Practice Email Networks
Reviewing MPN network queries, answers and discussions can be
an important means of learning about Atlas modules.
All Programme Officers should register for the MPN-Project,
Partnerships Net and Evaluation networks. Programme Associates
should be on MPN-Project & MPN-Finance (where programme
finance Atlas issues should be treated).
• MPN
Management Practice Network (formerly DRR-OOM-Network expanded to include Programme Management issues
and Office management issues beyond DRR/OM domain so to
speak)
• MPN-Project (formerly PS.PM-Net)
• MPN-Finance (formerly PS.Fin-Net)
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Email Networks
• MPN-Procure
• MPN-HR
(formerly PS.HR-Net)
• LAN.Manager (internal ICT Support
Network)
• Partnerships Network (formerly Resources
mobilisation- RM-Net)
• Evaluation Network (useful info on M&E)
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Trouble-shooting & Contacts
1.
2.
3.
4.
5.
“Yes ! Team” in your country office
“zero Tier/level Help Desk” - often someone in the CO such as a “superuser” for particular Atlas module has answer – keep it going ! Or if it was
allowed to disappear bring it back or equivalent. Atlas Roll out of new
functionality continues.
“Buddy system” for staff doing same Atlas roles within country offices –
important for all staff to know who the “expert” on an Atlas area in the
office. Offices should have at least 2 “experts” in each area.
“Twin” with suitable equivalents in suitable country offices where staff trust
exists & willing to help other COs with “trouble shooting”
MPN-project network (formerly ps.pm-net)
http://Ondemandweb.undp.org Self-learning & useful for trouble-shooting
too
- Project Management is now under Results Management
- Financial Resource Management
- Procurement & Assets Management
- HR Management
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Contacts (contd.)
6. Atlas Reporting Guide – this document explains
how data “travels” in Atlas & why certain
reports have different figures than others
7. Management (Atlas Help Desk) Support Centre:
be sure to always write to ps.support@undp.org
(describe problem well in your email, Business
unit, award no, details)
+1-212-906-5556 (rings at HD in time zone)
+60-3-2092-4521 (KL time 7h00 to 16h00)
Atlas Project Mgt HD (Tier-2 support at MSC in
KL : Palesa Henson, at MSC in Panama: Ignacio
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Contacts (contd.)
• Atlas Support site:
http://content.undp.org/go/erp/support
see under PM, Finance, Procurement & HR
This site contains numerous presentations
from launch of Atlas to today.
Atlas Projects Tree related assistance:
- palesa.henson@undp.org (in KL MSC)
- Lina.fernandes@undp.org (in OIST NY)
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Management Practice Team at Regional
Centre in Bangkok
• MPT Coordinator and Regional Information Officer
mailto:norman.sanders@undp.org
• Regional Project Management Advisor anthony.wood@undp.org
“Friends of the MPT” of the RCB in Bangkok
• Former RCB Strategic Partnerships & Resource Mobilisation
Advisor, present Aid Coordination Advisor, Timor Leste
tetsuo.kondo@undp.org
• Procurement Advisor
dimitri samaras@undp.org
• Financial Management Advisor
dale.leach@undp.org
• HR Management Advisor
sjvetlana.tafro@undp.org
• Atlas Project Management
m.s.tinauli@undp.org
• MCT Facilitation
johan.arving@undp.org
• Former RIM
rizwan.rashid@undp.org
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Project Management Support Consultants
(PMSC) & Regional Project Management
Advisors (RPMA)
• Jo Scheuer
• Sergelen Dambadarjaa
Anthony Wood
Patrick Gremillet
(RBEC & RBAS)
• M.S. Tinauli
Patrick Tiefenbacher
• Denis Nkala
(RBA)
• Tetsuo Kondo
Replacement of Naoto
Yamamoto who now with
UNOPS
• Kyo Naka
(RBLAC)
More RBAP PMSCs are to be trained end Feb 2007 at a global
workshop in Bratislava. RBAP HQ to nominate candidates
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