Level 1 Business and Career Planning Workbook Basic and advanced Professor Abiola O. Awosika-Fapetu CONTENTS Part 1: Basic Step-by-Step Workbook Introduction 1 5 Section 1: Defining Your Business 13 Section 2: Defining Your Market 17 Section 3: The Marketing Plan 21 Section 4: The Production Plan 27 Section 5: The Financial Plan 31 Section 6: Ethics of Business 39 Part 2: An Advanced Step-by-Step-Workbook Introduction 41 45 Section A: The Successful Entrepreneur Section B: The Management Plan 53 Section C: Industry Analysis 57 Section D: Market Analysis 59 47 The Business Plan 65 Section E: Marketing Plan 67 Section F: Production Plan 77 Section G: Financial Plan 81 Section H: Final Steps Appendix A 97 99 New Project Financing Types of Financing Appendix B Business Plan Index 127 99 99 107 107 Dedicated to my children and Grandchildren ACKNOWLEDGEMENTS To the Glory of God, a Grace-filled return from decades of sojourn and to a renewed hope for the next generation of entrepreneurs. PART 1 BASIC STEP-BY-STEP WORKBOOK PART 1 CONTENTS Introduction 5 Self Assessment The idea 7 11 Section 1: Defining Your Business Self Assessment The idea 7 11 Section 1: Defining Your Business Self Assessment The idea 13 13 7 11 Section 1: Defining Your Business Your Type of Business 13 13 The Purpose of Your Business The management Team 16 Section 2: Defining Your Market The Product 17 The Industry 17 The Customer 15 17 18 The Competition 18 Section 3: The Marketing Plan 21 The Core and the Physical Product Pricing Your Product 22 The Distribution Plan (Place) The Production Plan The Service Plan 25 25 Section 4: The Production Plan 27 Plant and Equipment Process Location Layout 28 28 29 23 24 Customer Satisfaction People 21 27 27 Section 5: The Financial Plan Start-up Cost 31 Cost/Volume/Profits Budgets 31 32 33 The Cash Budget 35 Simple Projected Financial Statements The Balance Sheet 37 Section 6: Ethics of Business Ethics f Production 39 Ethics of Marketing 40 Ethics of Finance 40 39 36 INTRODUCTION This workbook is divided into two parts, basic and advanced levels, designed to aid new an experienced entrepreneurs to focus and put their business and project ideas into concrete terms. For those not desiring a future as an entrepreneur, the basic section has been adjusted for creating a personal career plan. The basic handbook is divided into six sections. The first section helps to define the particular business, its purpose section 4 we look at those, and its management/success team. Section 2 deals with a description of the environment in which the business will operate; for instance, a description of the product itself, the market, the industry, the customer, and the competition will be given. Section 3 examines the marketing plan which includes the 4 Ps of marketing, an S and a C of marketing. In section 4 we look at the production plan where the people, the process, the plant, and other equipment as well as the location of the business are examined. Section 5 deals with the financial plan, the ultimate goal of which is to present a set of projected financial statements usually required by banks and investors before they make a decision to invest in any business. Finally, section 6 looks at the ethics of business. The words “career plan” can be inserted wherever reference is made to “the business plan.” A career plan is not very different from a business plan. The individual person’s skills and talents are “products” that must be marketed, controlled, and monitored. The financial aspects are also pertinent. The desired lifestyle determines the goals set for earnings potential. SUPPLEMENTAL MATERIALS For a quick overview and clarification of many of the topics contained in this workbook see: 1. Awosika-Fapetu, A. O. (2000) Business Made Easy 2nd edition (Kendall/Hunt 2. Publishing, Dubuque, Iowa). 2. The Project Financial Analysis (PFA) Disc is an interactive file on Microsoft Excel that students can utilize in setting up the financial planning for their projects. SELF ASSESSMENT Before going further, please complete the following self-assessment survey. Personal Characteristics 1. Motivation-Why do you want to own your own business or go into the proposed career? What is the driving force behind your desire? 2. Positive thinking – What are the things that make you believe you can succeed as an entrepreneur r in your chosen career? Whose support and encouragement can you count on? 3. High-risk propensity – Would you consider yourself a gambling person? If so, how much of your business would you be willing to lose? Would you be willing to consider another career if the chosen one failed? (An entrepreneur must be willing to lose everything and start over again; so must a career planner.) 4. Focus – Are you able to start a project and see it through to a conclusion without being distracted by other projects? __ Yes __ No (An entrepreneur must learn to focus on one project at a time and not be spread out too thin. So must a career planner.) 5. Realism – Do you know when to quit? __ Yes (Realistic) __ No (Unrealistic) 6. Humility – Do you consider yourself egotistical? __ Yes __ No (To be successful, pride and ego must be shed.) 7. Drive – Are you self-driven? __ Yes __ No Long-suffering – Are you a patient person? __ Yes __ No 8. Leadership – Are you comfortable being in charge? __ Yes __ No 9. Insomniac – Can you survive on short sleep? __ Yes __ No 10.Working Hours – Will you be willing to work more than eight hours a day? More than five days a week? __ Yes __ No (Entrepreneurs and successful career people often have to do this.) 11. Stress – Can you manage your stress? __ Yes __ No 12.Responsibility – Can you be relied upon to do your share of work? __ Yes __ No 13. Trust – Describe an incident in which your trustworthiness was tested. _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Are you usually trusting or cynical? State which. 14. Health – Do you eat well? __ Yes __ No Do you rest well? __ Yes __ No Do you exercise regularly? __ Yes __ No 16. Experience – Do you have relevant experience? __ Yes __ No 17. Education – Do you have relevant educational qualification? __ Yes __ No 18. Support – Will you have relevant family support? __ Yes __ No Financial support? __ Yes __ No Government support? __ Yes __ No Administration program supports minorities and female-owned businesses.) Industry support? __ Yes __ No (For instance, Wal-Mart has a made in U.S.A. and minority/female program for their suppliers.) Community support? __ Yes __ No 19. knowledge of the business – Do you know the business/career and the industry you plan to enter works? __ Very well __ Vaguely __ Not at all 20. outsourcing –Will you have outside support in areas in which you Have a weakness? __ Yes __ No THE IDEA All businesses start with an idea and the beauty of it all is that it does not have to originate from you. An idea can come from observing a need, your hobby, or your current work situation. A good business idea must meet the following criteria: 1. 2. 3. 4. 5. It must be legal. It must be executable. There must be a current and potential need for it. Customers must be willing and able to pay for it. It must be profitable or at least cover all costs. Your Idea Is your idea legal? __ Yes __ No Can you successfully carry out your idea? __ Yes __ No Is there an apparent need for your idea? __ Yes __ No If yes, explain in the space below: ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ Would customers want your type of product? __ Yes __ No, and could they afford it? __ Yes __ No Before an idea becomes reality, it must go through the following stages: 1. Brainstorming sessions – Identify other possible alternatives. What other alternatives do you know that will satisfy the same needs? 2. Screening – Eliminate unprofitable ideas and develop the good ones to a product concept. What makes your idea the best way to meet the need? 3. Testing – Test the chosen idea through market research or on friends and family. How do you plan on testing the viability of your idea? SECTION 1 DEFINING YOUR BUSINESS 1 YOUR TYPE OF BUSINESS Describe your type of business or career. Service: __________________________________________________ __________________________________________________ __________________________________________________ __________________________________________________ Merchandising: ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ Manufacturing: ____________________________________________________ ____________________________________________________ ____________________________________________________ ____________________________________________________ THE PURPOSE OF YOUR BUSINESS What Purpose Are You in and Why? By defining your goals/purposes, you are able to focus your efforts on how to achieve them. This section will help you articulate your reasons for going into business/career and how to set about accomplishing your goals. 1. What is your mission statement? ________________________________________________________________ 2. List 3 to 5 goals for your company or yourself. ________________________________________________________________ 3. How do you plan to achieve each one? The management team Your business is only as good as the people who manage it. This section will help you identify the key players in the management of your company. If you know who they will be, you can include their names and a brief profile. If not, you can describe the type of individual you would need to employ. Career planners should identify key individuals or organizations that could contribute to their success. 1. Name ________________________________________________________ Position ______________________________________________________ Qualification __________________________________________________ Must have the following abilities and character traits: 2. Name ________________________________________________ Position _____________________________________________ Qualification __________________________________________ Must have the following abilities and character traits: 3. Name ________________________________________________ Position ______________________________________________ Qualification __________________________________________ Must have the following abilities and character traits: SECTION ________________________________________ DEFINING YOUR MARKET 2 _________ The external environment of your business is very important. The decisions made by the government, your competitors, and your customers will usually have an impact on your business. The impact may be either positive or negative. You need to scan your environment to see those issues that my affect your success. We begin by describing your product. THE PRODUCT Describe your product/service clearly and concisely without giving away any proprietary information. Career planners; describe your skills and talents as they pertain to your desired career. THE INDUSTRY Describe the industry in which your company operates, or one in which you hope to work (size, structure, rapidity of change, trends, etc.). THE CUSTOMER Describe your typical customer or employer (age, income, geographical location, psychographics. Behavior patterns, etc.). THE COMPETITION Describe your direct and indirect competitors. Career planners should highlight any obstacles and possible stumbling blocks in the chosen career path. 1. List 3 things you do better than your closest competitor. Career planners should list their top three marketable skills. 2. List 3 things your closest competitor does better than you. Career planners list the top three areas of your life needing improvement. 3. List 3 ways to overcome your competitor’s strengths. Career planners list 3 ways to improve on the 3 areas mentioned above. DIAGRAM SECTION THE MARKETING PLAN 3 This section deals with what is know as the 4 Ps, an S, and a C of marketing (Product, Price, Place, Promotion, Service, and Customer satisfaction). We begin with the product. THE CORE AND THE PHYSICAL PRODUCT Describe the need that your product is supposed to fill. This is known as the Core Product. For example, a Black and Decker drill is supposed to fill the need for making a hole. Career planners should explain what they plan to bring to the job market. What can you do for an employer? Now describe the Physical Product. Content / Qualifications Appearance/Personality traits Sizes/Relevant experience Shapes/Educational background Packaging/Interests Colors/Computer skills (if any) PRICING YOUR PRODUCT What will your pricing strategy be? Will it be a Low Cost or a Differentiated strategy? Career planners, state your desired earnings potential. Explain how you will determine the price to charge for your product (skimming, cost-plus, competitive pricing, consumer pricing). Career planners should describe their plan for achieving the earnings potential above. THE DISTRIBUTION PLAN (PLACE) Describe how you will get the product to your customers. You may decide to use one or a combination of the following: retail store, catalog sales, Internet sales, distributorships, agents/brokers, door to door sales. Career planners; describe how you plan on marketing your skills to potential employers. THE PROMOTION PLAN What incentives will you be giving your customers to encourage them to buy your goods? How often will you be using each one? Advertising/Resumes Sales promotion/Internships Direct selling/World Wide Web or Home Page Public relations/Volunteering THE SERVICE PLAN Describe any service plan you will have for your customers (warrantees, delivery, after sales service, etc.). CUSTOMER SATISFACTION How do you plan to keep your customers happy and coming back? Career planners, how do you plan to keep your employers happy, and thus become the obvious choice for promotion? How do you plan to make yourself indispensable? SECTION THE PRODUCTION PLAN 4 This section helps you articulate the resources and the process for making your product or rendering your service. People How many people will be involved in your operations or career plan and what role(s) will they play? Position Duties How Many? 1. 2. 3. 4. 5. Plant and Equipment List the plant and equipment needed for your operations. Career planners, what skills must you acquire to reach your desired potential? 1. 2. 3. Business: Plant/Equipment Size How Many Career: Education/Experience Level How Long? 4. 5. Process Describe the process of product manufacture or service without giving way proprietary information. Career planners should describe the describe the precise steps to be taken in order to achieve the desired potential. Location Describe the location and layout of your business. Include a layout diagram if possible. Career planners should describe all institutions and organizations that form part of their career strategies. Layout Business planners should describe their business layout below and use the space on the next page to draw proposed layout of their business. Career planners should use this section for a description of the process for getting involved with the organizations they mentioned above. Diagram(s) SECTION 5 THE FINANCIAL PLAN This is the moment you’ve been waiting do! Will you be making any money from this operation? This section compares your expenses with your revenue to determine the profits you can expect from your business or career. We begin with your start-up costs. Start-up costs include the cost of any licenses, permits, consultant’s and other fees, plant and equipment, construction, landscaping, etc. Include the cost of anything needed in order for you to be ready to open your doors for business. This amount usually determines your initial capitalization. It is advisable to include at least 6 months’ salary for the owner and perhaps 6 months’ rent on the premises. Career planners should determine any expenses for training and education, job search, appropriate clothing for interviews, automobile (if needed), rent, etc. Start-up Cost Type of Cost Amount 1. _________________________________________ 2. _________________________________________ 3. _________________________________________ ____________________ ____________________ ____________________ 4. _______________________________________________ _______________________ 5. _______________________________________________ 6. _______________________________________________ _______________________ _______________________ _______________________________________________ 7. _______________________________________________ 8. _______________________________________________ _______________________ _______________________ _______________________ 10. _______________________________________________ _______________________ 11. _______________________________________________ _______________________ 12. _______________________________________________ _______________________ Total $ ____________________ This is the amount of funds you need to raise before your business/career development can start. Cost/Volume/Profits This is where you determine your production costs, the volume of sales needed, and the level of profits you can expect. You will need to list all your operating expenses including raw materials. Wages and salaries, rent, utilities, advertising, etc. you will also determine the level of production based on anticipated sales. You will then compare the revenue and expense to determine your production costs first. This will form the basis for your pricing and ultimately, your profits, your goal whenever possible is to make sure you are “key-stoning.” To keystone is to be able to charge a price that marks-up your production costs 100%. In this section, you will also determine the break-even point for your level of operation by finding out how many units of output you need to break-even (the point where you merely cover your costs). Determine your expenses: (rent, utilities, supplies, materials, wages, etc.) Expense Amount 1. _______________________________________ _______________________ 2. _______________________________________ _______________________ 3. _______________________________________ _______________________ 4. _______________________________________ _______________________ 5. _______________________________________ _______________________ 6. _______________________________________ _______________________ 7. _______________________________________ _______________________ 8. _______________________________________ _______________________ 9. _______________________________________ _______________________ 10 _______________________________________ _______________________ Total $______________________ Determine how many units you have to sell to cover the above costs by dividing the amount by the price you plan to charge for the product. Total Operation Expense ___________________________________ = Simple Break-even Units Unit Price Determine if you can keystone, i.e., are you able to double your cost-per-unit of production or will this make your product too expensive? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Budgets Budges are needed for planning and control. The master budget is combination of the sales, purchases of raw material, expense, and cash budgets. You would usually prepare budgets for the next 6 t0 12 months. The Sales Budget: This budget is usually based on sales, people’s expectations, the company’s prior experience, industry norm, economic conditions, or seasonality. This is the most important budget because it determines what happens with the other budgets. Following is a typical set-up: Sales Jan. Feb. Mar. Apr. May June $ $ $ $ $ $ Total $ Or Salary The purchase Budget: the level of production is determined by the level of sales, which in turn determines the amount of purchases. You may also need to factor into your purchases some inventory to keep on hand unless you are a just-in-time manufacturer. Jan. Purchases $ Feb. Mar. Apr. May June Total $ $ $ $ $ $ The Expense Budget: This budget lists your monthly expenses. Not all the expenses listed will be needed. Feel free to add any pertinent expenses in relation to your plan. Rent Utilities Advertising Insurance Wages Salaries Jan. Feb. Mar. Apr. May June Total $ $ $ $ $ $ $ Commissions Depreciation Interest Misc. Other exp. _____________________________________________________________________________ Total $ ____________________________________________________________________________ The Cash Budget: This budgets shows the cash payments and cash collections expected for each of the months. Only cash items are include in this budget. The usual set-up is s follows: Jan. Feb. Mar. Apr. May June $ $ $ $ $ $ Total $ Beginning Cash balance Cash collections/ Salary _________________________________________________________________________ Total cash Available _________________________________________________________________________ Less Disbursements: Purchases Rent Utilities Advertising Insurance Wages Salaries Commissions Depreciation Interest Miscellaneous Other expenses Capital Expenditure _____________________________________________________________________ Total Disbursements $ _____________________________________________________________________ Balance before financing +/- Financing Ending Cash Balance $ _____________________________________________________________________ $ _____________________________________________________________________ $ _____________________________________________________________________ SIMPLE PROJECTED FINANCIAL STATEMENTS This is the point at which the sales, purchases, and expense budgets are brought together. Financial statements include the Income Statement and the Balance Sheet. The Income Statement measures the profits for given period while the Balance Sheet shows the company’s worth at a point in time. The income statement XYZ, INC. Income Statement for the Year Ended December 31, 2000 $ Sales / Salary Less cost of goods sold (Not applicable for career planners and service business plans) gross margin (gross profit) (Not applicable for career planners and service business plans) less operating expenses: Rent Utilities Advertising Insurance Wages Salaries Commissions Depreciation Interest Miscellaneous Other expenses _________________________________ _________________ Net income before tax Less tax Net income after tax _________________ __________________ The Balance Sheet Here you list what you own on the left side of a “T” account and what you owe on the right side of the same account. Both sides must be equal. XYZ, IN C. Balance Sheet As Of December 31 2000 Assets (what you own) Liabilities (what you owe outsiders) Equity/Capital (what you owe the owners) SECTION ETHICS OF BUSINESS 6 This section is to help you articulate your opinion of what is right or wrong when doing business. You will express those things you will or will not do when it comes to making money there are three main area addressed: ethics of production, marketing, and finance. What is your stand on the following? ETHICS OF PRODUCTION Using low quality materials Over producing Reducing the size of the packaged product Using cheap labor Using child labor ETHICS OF MARKETING Over shipping orders Over pricing False advertising Undercutting competitors Selling hazardous products ETHICS OF FINANCE Overbilling Delaying payments to vendors Smoothing accounts Keeping two or more sets of books of accounts PART 2 AN ADVANCED STEP-BY-STEP WORKBOOK PART 2 CONTENTS Introduction 45 Section A. The Successful Entrepreneur 47 Personal Characteristics 47 The idea 50 Section B: The management Plan 53 Mission Statement 53 Section C: Industry Analysis 57 Uncontrollable Environment 57 Section D: Market Analysis 59 Controllable Environment 59 The Unknown 60 S. W. O. T. Analysis 60 Competitors 61 Consumers 62 Demographics Suppliers 62 63 Financial Institutions The Business Plan 63 65 Section E: Marketing Plan 67 Market Segmentation 67 Segment Basis 67 Total Market Demand Target Market 68 67 Market Share 68 Sales Forecast 68 Market Positioning Marketing Mix Advertising 69 69 72 Sales Promotion 74 Personal Selling 74 Public Relations 74 Direct Marketing 75 Section F: Production Plan 77 Section G: Financial Plan Section F: Final Steps Appendix A 81 97 99 New Project Financing Debt Financing 99 99 Equity Financing 100 Internet Resources Appendix B 107 INTRODUCTION Most people at one time or another have entertained the thought of owning a business even if for a flitting moment. Many with good ideas never start because of low risk propensity. Others actually start but do not succeed due to several reasons such as a lack of managerial know-how, a lack of knowledge of the business, and a lack of sufficient working capital (Dun an Bradstreet’s Business Failure Record, 1996). Some businesses that could have succeeded fail because of the personality of the owner. This workbook aims at a step-bystep process for starting a small business operation. It examines the prerequisites for a successful; business, the personality of the entrepreneur, the costs and benefits of owning a small business, forms of businesses, preparing a business plan or project evaluation, an sources of finance. The advanced section digs a little deeper into business planning. The concepts in the basic section are examined with more details. Not only is this section good for start-up businesses, it works well for project planning in a wellestablished organization. SUPPLEMENTAL MATERIALS 1. Awosika-Fapetu, A. 0. (2000) Business Made 2nd edition (Kendall/Hunt Publishing, Dubuque, Iowa) (For a quick overview of many of the topics) 2. Project Financial Analysis (PRA) Disc An interactive file on Microsoft Excel that could be utilized in setting up the budgets and proforma financial statements. SECTION A THE SUCCESSFUL ENTREPRENEUR Following are some of the prerequisites for a successful small business (fill in the blanks with your own information). PERSONAL CHARACTERISTICS 1. Motivation – Why do you want to own your own business or go into the proposed career? What is the driving force behind your desire? 2. Positive thinking – What are the things that make you believe you can succeed as an entrepreneur or in your chosen career? Whose support and encouragement can you count on? 3. High-risk propensity – Would you consider yourself a gambling person? If so how much of your business would you be willing to lose. Would you be willing to consider another career if the chosen one failed. (An entrepreneur must be willing to loose everything and start over again, so must a career planner.) 4. Focus – Are you able to start a project and see it through to a conclusion without being distracted by other projects. ___ Yes ___ No. (An entrepreneur must learn to focus on one project at a time and not be spread out too thin. So must a career planner.) 5. Realism – Do you know when to quit? ___ Yes (Realistic) ___ No (Unrealistic) 6. Humility – Do you consider yourself egotistical? ___ Yes ___ no (To be successful, pride and ego must be shed.) 7. Drive – Are you self-driven? __ Yes __ No 8. Long-suffering – Are you a patient person? __ Yes __ No 9. Leadership – Are you comfortable being in charge? __ Yes __ No 10. Insomniac – Can you survive on short sleep? __ Yes __ No 11. Working hours – Will you be willing to work more than eight hours a day? More than five days a week? __ Yes __ No (Entrepreneurs and successful career people often have to do this.) 12. Stress – Can you manage your stress? __ Yes __ No 13. Responsibility – Can you be relied upon to do your share of work? __ Yes __ No 14. Trust – Describe an incident in which your trustworthiness was tested. ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ Are you usually trusting, or cynical? State which. 15. Health – Do you eat well? __ Yes __ No Do you rest well? __ Yes __ No Do you exercise regularly? __ Do you rest well? __ Yes __ No Do you exercise regularly? __ Yes __ No 15. Experience – Do you have relevant experience? __ Yes __ No 16. Education – Do you have relevant education qualification? __ Yes __ No 17. Support – Will you have family support? __ Yes __ No Financial support? ___ Yes ___ No Government support? ___ Yes ___ No (For example, the U.S. Small Business Administration program Supports minorities and female-owned businesses.) Industry support ___ Yes ___ No (For instance, Wal-Mart has a made-in-U.S.A, and minority/female program for their suppliers.) 18.Knowledge of the business – Do you know how the business/career and the industry you plan to enter works? ___ Very well ___ Vaguely ___ Not al all 19.Outsourcing – Will you have outside support in areas in which you have a weakness? ___ Yes ___ No THE IDEA All businesses start with an idea and the beauty of it all is that it does not have to originate from you. The idea can come from observing need, your hobby, or your current work situation, a good business idea must meet the following criteria: 1. It must be legal. 2. It must be executable. 3. There must be a current and potential need for it. 4. Customers must be willing and able to pay for it. 5. It must be profitable or at least cover all costs. Your Idea Is your idea legal? ___ Yes ___ No Can you successfully carry out your idea? ___ Yes ___ No Is there an apparent need for your idea? ___ Yes ___ No If yes, explain in the space below: Would customers want your type of product ___ Yes ___ No, and could they afford it? ___ Yes ___ No Before an idea becomes reality, it must go through the following stages: 1. Brainstorming sessions – Identify other possible alternatives. What other alternatives do you know that will satisfy the same needs? 2. Screening – Eliminate unprofitable ideas and develop the good ones to a product concept. What makes your idea the best way to meet the need? 3. Testing – Test the chosen idea through market research, or on friends and family. How do you plan on testing the viability of your idea? SECTION THE MANAGEMENT PLAN B All businesses must identify the following elements before starting their operations: (For reader-friendly details on the concepts described from here on, please consult Awosika-Fapetu’s Business Made Easy (2000). Dubuque, Iowa, Kendall/Hunt Publishing or any other introductory business text.) Mission Statement What business are you in? Why are you in business? What are your goals People (Discuss competitors, suppliers, an employee involvement.) Who will you be dealing with? List. Process What will you be doing (retailing, manufacturing, service or other)? Explain your process step-by-step without giving away proprietary information. Structure What will be the structure of your organization (organizational structure – line, functional, line and staff, mechanistic or organic structure). Business Prerequisites 1. Financial budgets – for planning and control 2. Sufficient capital – needed for success and sustainability 3. Location – perhaps the most important 4. Building – to but, lease, or build 5. Equipment – type (new or refurbished); buy or lease 6. Suppliers – single, few or many 7. Security – for people, property and process 8. Knowledge of laws and ordinances – needed so as to be a legal and responsible corporate citizen. 9. Form of business –sole proprietorship partnership or corporation (Ccorporation; S-corporation; or limited liability company (LLC)) 10. Start-up format – (franchise, purchase, or fresh start?) SECTION C INDUSTRY ANALYSIS UNCONTROLLABLE ENVIRONMENT How would the following affect your business? Politics _________________________________________________________________________________ Economics _____________________________________________________________________________ Social/Culture ________________________________________________________________________ Technology ____________________________________________________________________________ Environmental issues ________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Natural environment _________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ SECTION MARKET ANALYSIS CONTROLLABLE ENVIRONMENT How will the following affect your business? D Competition___________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Consumers ____________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Product ________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Price ___________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Place ___________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Promotion _____________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Suppliers ______________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ The Unknown Future: what is the future outlook for the industry you’re in? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ What strategic plans do you have for coping with the challenges in the company’s future? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ S. W. O. T. Analysis __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ What are your company’s Weaknesses? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ What are your company’s Opportunities? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ What are the Threats to your company? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Competitors Complete the following charts for all your competitors. Name Strength Your strategy against their strength? __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ SECTION E MARKETING PLAN The marketing plan, which is the subject of this section, deals with marketing strategy, market segment, target market, market positioning, marketing mix, and sales forecast. Market Segmentation Which segment of the market does your company aim to serve? Mark those that apply. _____ Industrial _____ Institutional ____ Consumer Segment Basis What is the basis of your segmentation? Mark those that apply. _____ Geographic ______ Demographic ______ Psychographics (life-styles) _____ Behavioral Total Market Demand Total market demand is a combination of market segment definition and segment basis. For example: “The total market comprises of individual consumers with a gross income of $30,000 a year an above in the mid-western part of the United States. This is estimated to be about 80 million people.” The market potential for this example will therefore be $30,000 x 80 million. Now define your total market. __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Target Market Target market is the proportion of the total market demand on which you plan to focus. For instance, the target market for the above example could be all individuals with an income of $30,000 and above in the state of Wisconsin which could be approximately 8 million people. Now specify your target market __________________________________________________________________________________________ __________________________________________________________________________________________ Market Share Market share is the percentage of the target market demand that the company hopes to capture. For example, “This Company hopes to serve 0.1% of the target market which represents 800,000 (0.1% of 8 million) people.” State the percentage (and number it represents) of the target market demand your company expects to serve. ____________________________________________ Sales Forecast Sales forecast is the dollar amount of sales represented by market share. In the above example, if the company’s product sells for $8.00 a piece, and it is able to sell to all 800,000 people per year, this amounts to 800,000 x $8.00 = $6,4000 per year of sales. Then divide this by twelve in order to determine sales per month, and thereafter, to figure out the number of units to be produced each month. Now determine your annual sales and subsequent monthly sales. Remember to allow for seasonal variations. __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Market Positioning Market positioning is how the company wants the consumer to perceive the product. Indicate how you want your customers to perceive your product: __ Health and Safety __ Convenience __ Inexpensive __ Pure/Natural __ Luxury __ Time saving __ Other Marketing Mix Marketing mix is the combination of product, price, place, and promotion strategies favored by the company. Product. Three classifications for product. (1) the core product (the core product (the need being met), (2) the actual product (physical attributes of the product), and (3) the augmented product (support services for the product). For example: Actual Product Core Product Physical Product Augmented Product Beauty soap Hope Features None Packaging Color Design Quality Brand name Hand Drill Hope (As above) Credit Warranty After sales service __________________________________________________________________________________________ Refrigerator Convenience (As above) Delivery Installation Credit Warranty After sales service __________________________________________________________________________________________ Computer Communication (As above) (As above) Now give a detailed description of your product. __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Price: the unit of exchange that affords the company a profit in addition to covering its cost. The customer must perceive the price as being fair relative to the satisfaction derived from the product. The following factors affect the price of a product: a. Product cost b. Marketing mix strategy (company policies on the 4 Ps) c. Marketing Objectives: Survival Profit maximization Market share leadership, or Product quality Pricing strategy determines the basis for product pricing. “ Productbased” strategy calls for a cost-plus pricing (cost of production plus profit margin). “Customer based” strategy needs vale based pricing (what the customer is willing to pay based on the perceived value of the product). Finally, “competition based” strategy uses the “going rate” (what competitors are charging for the same product). Describe your pricing strategy below. ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ Place: distribution channels, and modes of transportation Distribution channels a. Direct sales b. Wholesale c. Brokerage d. Agency Consider the following when choosing a distribution channel: a. Logistics – inventory, costs, order processing, warehousing, etc. b. Transportation – air, rail, pipeline, water, and trucking. These must be chosen based on speed, dependability, capability, availability, and cost. Describe the distribution process for your product below. __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Promotion: presenting the product to the potential buyer. The following should be considered: Promotion Mix: (1) Advertising (2) Sales promotion, (3) Personal selling, (4) Public relations, (5) Direct marketing. Advertising Advertising is introducing a product to the general public at the same time. There are three key things to consider: Media: word of mouth, opinion leaders, events, major media such as print, broadcast, display, etc. Budget: determined by desired coverage or what the company can afford. Schedule: timing (consider seasonality and demand for the product), reach, impact, and specific media vehicle, e.g., monthly magazine, bi-weekly magazine, daily newspaper, etc. the following decisions have to the made: 1. How much to spend 2. What media to use 3. What to say 4. How often to say it These are referred to in advertising as media strategy, budget strategy, copy strategy, and frequency. Media include: a. Newspaper b. Radio c. TV Billboards d. Flyers e. Direct mail f. Store signs g. Calendars, pens, pencils, desk pads, etc. Budget The advertising budget depends on cost and coverage desired or what the business can afford. Indicate below your proposed advertising media, how often you plan to use each one, an anticipated cost of each medium. Medium Coverage Frequency Total $ Budget __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Sales Promotion Sales promotion includes incentives given to customers to encourage purchase of the company’s products. Examples include discounts samples, contests, coupons, rebates, and special offers. Indicate below the sales promotion tools you intend to use. __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Personal Selling Direct or personal selling is the use of sales people, catalogs, web site, telemarketing, etc., to communicate the usefulness of a product with the intent to make a sale. Requires a one-on-one contact and be very costly. Indicate whether you will be doing any personal selling. Personal Selling: ____ Will use ____ Will not use Public Relations Public relations is another expression for free advertising. When a product is mentioned on the news, or in a newspaper article, or on a TV magazine program, it gives the product wide exposure without the company having to pay for it. Any opportunity to mention your product while making a presentation should be seized. Local newspapers are a good bet. Most of them will spotlight a new business or product in the area. Indicate any possible public relations opportunities for your product. __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ Direct Marketing Direct marketing includes on-line marketing, direct mail, catalog, telemarketing, and TV marketing. Indicate with a check mark your desire to use any form of direct marketing below. Yes On-line marketing No Direct mail Catalog Telemarketing TV marketing F SECTION PRODUCTION PLAN 1. Describe your production process without jeopardizing the security of your patent or process. ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 2. Plan future production from sales forecast. Indicate number of units to be produced each month based on sales forecast and the seasonality of your product. ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ ______________________________________________________________________________________ 3. Determine the resources needed. Resources include people, materials, and equipment. Set the policies for materials acquisition for current production and for inventory (unless Just-In-Time inventory is used). 4. Estimate cost of each input. 5. Determine specific operating activities and necessary steps to carry them out. Plan activities in sequence. For example: a. Rent space (plant, and/or shop) – where, when, and cost. b. Purchase equipment – from whom, when, and at what cost. c. Employ workers – how many, type (skilled/unskilled), wage rate(s) etc.? d. Order materials – from whom, at what cost per unit, and what quantities. e. Begin production – when? Enter the details for your company below. Facilities Where When Cost Payment Plan Cost Payment Plan a. b. c. Equipment Supplier Delivery a. b. c. d. Employee Type a. Management b. Clerical c. Assembly d. Stockers Number Wage/salary Benefits (if any) e. others Materials Suppliers Delivery Quantity Cost Payment Plan a. b. c. d. e. Begin Production When 6. Assign jobs and activities to personnel, machines, and departments upon beginning production. 7. Make necessary design, schedule, and output changes. SECTION FINANCIAL PLAN G The financial plan consists of budgets and projected final accounts. The following budgets are usually prepared. 1. Master budget – incorporates the marketing, productions, and financial plans in monetary terms. 2. Sales budget – includes sales forecast in units and in dollars. 3. Production budget – includes materials budget in units and dollars, manpower (labor) budget in hours and in dollars, and overhead budgets in dollars. 4. Selling and administrative budget – incorporates all administrative expenses including advertising, supplies, commissions, utilities, etc. 5. Cash receipts schedule. 6. Comprehensive cash budget and financial schedule. 7. Projected financial statements. Selling Plan 1. Determine best selling price. 2. Determine monthly sales forecast 3. Determine credit policy (e.g., all cash, all credit, some credit, and some cash sales, and what percentages). 4. Determine collection policy. What percentage of credit sales must be collected in the month of sale and in subsequent months (e.g., 75% in month of sale and 25% the following month)? To determine the best selling price, consider the following: a. Direct cost – this includes costs of direct materials, direct labor, and manufacturing overheads. b. Non-manufacturing overheads. c. Profit margin – at least 40 to 50% is recommended. d. Contribution margin. The size of the contribution determines the best price to charge. Contribution is the amount left to cover manufacturing overheads, non-manufacturing overheads, and profit, after direct costs have been deducted from selling price. The price that brings in the highest contribution is the best price to charge. Contribution = Selling Price – Direct Costs Examples: If direct cost = $4.00, and the following quantities can be sold at the estimate selling prices, what will be the best price to charge? ESTIMATING THE BEST SELLING PRICE Selling price (proposed) $10.00 $8.00 $5.00 Projected sales in units At these prices 8,000 15,000 30,000 $80,000 $120,000 $150,000 a. Projected dollar sales (units x selling price) b. Direct Costs (units x direct costs) In this example ($4 x units) $32,000 $60,000 $120,000 Contribution (a – b) $48,000 $60,000 $30,000 Best price = $8.00 if 15,000 or more units can be sold. A comprehensive illustration now follow. The illustration covers the first 6 months of operation, from April to September. Wherever it is necessary for September computations, figures for the month of October are given. ILLUSTRATION The assumptions in this example are as follows: 1. Sales – All credit sales: 75% to be collected in month of sale, 20% to be collected the following month, and 5% will be uncollectible. 2. Production – Desired ending inventory for each month to equal 20% of the following month’s budgeted sales. 3. Materials (units) – Three yards of material are needed for producing each unit. Company policy is to have 10% of following month’s materials on hand. 4. Materials (dollars) – Cost per yard of materials is $.50, and 50% of purchases are paid for in the month of purchase, and the remaining 50% to be paid the following month. 5. Direct labor – time required to produce each unit is 5 minutes or .08 hr/unit. 6. Manufacturing overhead – Variable-manufacturing overhead equals $1.00 per unit. Fixed manufacturing overhead equals $5,000 per month. This amount includes depreciation of $1,000 per month. 7. Selling and administration – Variable selling and administrative expense equals $.10 per unit. Fixed selling and administrative expense equals $100.00 per month. This amount includes depreciation of $20.00 a month. 8. Cash budget and financing schedule – a. The company requires a minimum cash balance of $2,000 at any time. b. It has a $20,000 line of credit from which it can borrow at the beginning of the month and pay back at the end of 90 days. Interest on the loan is 3%. c. Equipment of $28,000.00 will be bought. Of that amount, $15,000 will be paid in May, and the balance of $13,000 will be paid in June. SALES BUDGET Using the best selling price of the $8.00 figured on page 82, the following sales in units and dollars are expected. Estimate # units April May June July Aug Sept Oct 2000 2000 4000 4000 3000 3000 2000 Dollar Sales ($8.00 x units) $16,000 16,000 32,000 32,000 24,000 24,000 16,000 PRODUCTION BUDGET (UNITS) Note: Ending inventory for each month should equal 20% of following month’s budgeted sales. April May June July Aug Sept Oct a. Sales (units) 2000 2000 4000 4000 3000 3000 2000 800 800 600 600 400 2800 4800 4600 3600 3400 2800 400 800 800 600 600 400 2400 4000 3800 3000 2800 2400 b. Desired ending inventory (20% of next month’s sales) 400 800 c. Total units required (a+b) 2400 d. Less beginning Inventory* 0 Units to produce 2400 *The last month’s ending inventory is the current month’s beginning inventory. MATERIALS PURCHASES BUDGET (UNITS) Note: 3 yards of material are needed for producing each unit. Company policy is to have 10% of following month’s materials on hand. April May June July Aug Sept Oct a. Units to produce (from production budget) b. Yards per unit 2400 2400 4000 3800 3 3 3 7200 7200 12000 11400 9000 8400 7200 720 1200 1140 720 3 3000 3 2800 2400 3 c. Production needs (a x b) d. Required ending inventory (10% of next Month’s Production) 900 840 3 Total needed (c + d) 7920 8400 13140 12300 9840 9120 Less beginning Inventory* 0 720 1200 1140 7920 7680 11940 11160 900 840 To be purchased (e – f ) yards 8940 8280 *The last month’s ending inventory is the current month’s beginning inventory. PURCHASES DISBURSEMENTS Note: cost per yard $.50 Payment Plan: 50% in the month of purchase 50% the following month April a. Materials Purchased (yards) b. Cost per yard $ 7920 .50 May June 7860 11940 .50 .50 July 11160 .50 Aug 8940 .50 Sept Total 8280 .50 55920 .50 4140 7960* Total cost (a x b ) $ 3960 3840 5970 5580 4470 Disbursements: April 1980 1980 May 1920 June 1920 2985 July 2985 2790 Aug 2790 2235 2235 Sept 2070 Oct Total 2070** $1980 3900 4905 5775 5025 4305 2070 *To income statement (C.O.G.S.) ** Accounts Payable (to Balance Sheet) DIRECT LABOR BUDGET (HOURS AND DOLLARS) Note: Time required/unit = 5 minutes or .08 hr Wage rate/hour = $5.00 April May June July 2400 .08 2400 .08 4000 .08 (axb) 192 d. Wages per hour $ 5 e. Total direct labor (cxd) $960 192 5 a. Units produced b. Hours per unit Aug Sept 3800 .08 3000 .08 2800 .08 320 5 304 5 240 5 224 5 960 1600 1520 Total c. Hours required *To income statement (C.O.G.S) 1200 1120 7360* MANUFACTURING OVERHEAD BUDGET(CASH) Note: Variable manufacturing overhead = $1.00/unit Fixed manufacturing overhead = $5000/month, includes $1000 for depreciation. April May a. Units produced 2400 2400 b. Variable O/H rate $ 1 1 c. Variable O/H Cost (a x b ) $2400 2400 d. Add fixed O/H $5000 5000 June July Aug Sept 4000 3800 3000 2800 1 1 3800 3000 5000 5000 2800 5000 1 4000 5000 1 Total e. Total manufacturing O/H $7400 7400 f. Less depreciation** $1000 1000 9000 8800 8000 7800 $48,400 1000 1000 1000 1000 $6,000* 8000 7800 7000 6800 $42,400!* g. Manufacturing O/H ( cash ) $6400 6400 *To income statement (C.O.G.S.) ** Depreciation is a non-cash item and is therefore deducted from the total. ! To comprehensive cash budget. SELLING AND ADMINISTRATIVE EXPENSE (CASH) Note: Variable S&A = $.10/unit Fixed S&A = $100.00 a month, including depreciation of $20.00. April May June July Aug Sept Total a. Units sold 2000 b. Variable O/H Rate $ .10 2000 4000 4000 3000 3000 18,000 .10 .10 .10 .10 .10 .10 c. Variable O/H Cost (a x b) $200 d. Add fixed O/H $100 200 100 400 100 400 100 300 100 300 100 300 500 500 400 400 1,800 100 e. Total manuFacturing O/H $300 f. Less 2,400 Depreciation** $ 20 g. Manufacturing O/H (cash) $280 20 20 280 480 20 480 20 380 20 380 120* $2,280!* * To income statement (C.O.G.S) ** depreciation is a non-cash item and is therefore deducted from the total. ! To comprehensive cash budget. CASH RECEIPTS BUDGET Note: All credit sales Collection patterns: 75% in month of sale; 20% in month after sale; 5% uncollectable April May June July Aug Sept Total Budgeted revenue (from sales budget) 144,000* $16,000 16,000 32,000 32,000 24,000 24,000 Receipts: Month’s Credit Monthly Collections Sales April $16,000 $12,000 May 16,000 June 32,000 July 32,000 Aug 24,000 Sept 24,000 3,200 12,000 3,200 Total Collections $12,000 15,200 24,000 6,400 24,000 6,400 18,000 4800 18,000 4800** 27,200 30,400 24,400 22,800 *Revenue total (to income statement) **Accounts receivable Uncollectable debt = $7,200 (5% of $144,000) COMPREHENSIVE CASH BUDGET AND FINANCING SCHEDULE Note: 1. Owner introduced $2,000 at the beginning. 2. Money is borrowed at the beginning of the month and paid back at the end of 90% days. 3. Interest is 3%. 4. $15,000 of equipment purchased is payable in May, and $13,000 is due in June. 5. A minimum cash balance of $2,000 must be maintained. April May June July Aug Sept Total $ $ $ $ $ $ $ 2,000 4,380 2,000 2,000 a. Beginning cash balance 7594 17,580 b. Cash receipts 12,000 15,200 27,200 30,400 24,400 22,800 132,000 c. Cash available 14,000 19,580 29,200 32,400 31,994 40,380 Less cash disbursements d. Materials 1,980 3,900 4,905 e. Labor 960 960 1,600 f. Manufacturing overhead 6,400 6,400 8,000 g. Selling & Admin. 280 280 480 h. Equipment 15,000 13,000 5,775 1,530 5,025 4,305 1,200 1,120 25,890 7,360 7,800 7,000 6,800 42,400 480 - 380 - 380 - 2,280 28,000 i. Total cash disbursements 9,620 26,540 27,985 15,575 13,605 12,605 105,930 j. Balance before financing (c – i) 4,380 (6,960) 1,215 16,825 18,389 27,775 Financing Funds available - 8,960 785 4,380 2,000 2,000 Repayment Interest payment - - - 16,825 19,389 27,775 - - - (8960) (785) - (271) (24) - 295! 2,000 7,594 Balance after financing 4,380 2,000 17,58 27,775* *Cash Balance to Projected Trial Balance. ! Interest payment to Trial Balance and Income Statement. PROJECTED TRIAL BALANCE ACCOUNT Cash Accounts receivable Equipment DEBT CREDIT $ $ 27,775 4,800 28,000 Accumulated depreciation O/H 6,000 Accumulated depreciation S&A 120 Stockholder’s equity 2,000 Revenue 144,000 Accounts payable Materials Labor 2,070 27,960 7,360 Manufacturing overhead 42,400 Selling & administrative 2,280 Interest expense 295 Bad debt expense 7,200 Depreciation expense O/H 6,000 Depreciation expense S&A 120 $154,190 $154,190 Ending inventory is 720 yards at $.50 = $360 PROFORMA INCOME STATEMENT $ Revenue Materials Purchases Less Ending Inventory Materials Used Add Direct Labor 144,000 $27,960 360 27,600 7,360 Add manufacturing O/H 42, 400 Cost of Goods Sold 77,360 Gross profit 66,640 Less Expenses Selling and Administrative 2,280 Depreciation 6,120 Bad Debt Written Off 7,000 Interest Expense 295 15,895 Net Profit Before Tax 50,745 Less Tax at 40% 20,298 Net Profit After Tax 30,447 PROFORMA BALANCE SHEET (REPORT FORMAT) Assets Cash 27,775 Account receivable 4,800 Inventory Equipment Less depreciation Total assets 360 28,000 6,120 21,880 54,815 LIABILITIES & STOCKHOLDERS’ EQUITY Account payable 2,070 Accrued Tax 20,298 Retained earnings 30,447 Stockholder’s equity Total liability and equity 2,000 54,815 SECTION H FINAL STEPS Having gathered all relevant information about your market, determining the strategies to follow, and after preparing the budgets and final accounts, you are now ready to look at sources of financing. You may borrow money from a bank, your family, or find a partner, or a venture capitalist to contribute to the venture. Explain how, where, and when you hope to finance your business below. Type of Financing Personal savings Private loans Lending institution Partnership Venture capital* Government (e.g., Small Business Administration) From Whom When Why This Type *Venture capitalists have a vested interest in your project and are known to back superior products. They sometimes will contribute management skills and are usually reliable partners. Now prepare a report in prose format using the information from the complete workbook and following the example in Appendix B. REMEMBER, poor planning, poor management, poor product, bad economy, spell disaster, so 1. 2. 3. 4. 5. 6. Plan ahead; Acquire the necessary management skills; Strive for excellence in your product/operations; Monitor the economic environment; Watch your costs; and finally, Do not settle for mediocrity Good Luck! APPENDIX A NEW PROJECT FINANCING A contribution to the Appalachian College Association’s Entrepreneurship Web Site. By Dr. Abiola O. Awosika-Fapetu Montreat College Having gathered all relevant information about your market, determined the strategies to follow, and after preparing all the necessary budgets and projected income statement and balance sheet(s), you are now ready to consider the sources of financing available to you. This section will discuss The types of financing available to you When to use each type The advantages and disadvantages of using each type ___________________________________________________________________ TYPES OF FINANCING Debt Financing This involves borrowing money from different sources. Lenders will usually require interest on the loan. You may also be required to provide collateral and to contribute a certain percentage of the initial capital needed to start the business to assure the lender that you have a vested interest in the project and will strive to make it successful. Debt financing should be used cautiously. If the entrepreneur or new project manager is relatively sure of a successful venture, it is better to use debt. This essentially is using someone else’s money to create more wealth for the owner. It also means that necessary interest payments will be covered adequately. If debt is used in an unsuccessful venture, it puts the owners in deeper trouble because they have to make interest payments whether or not the company makes a profit. Equity Financing Equity financing does not involve interest payments, neither do you need collateral. It however means that the investor can claim ownership of the business. Equity financing requires the payment of dividends when the company is successful, and management deems it necessary to do so. This is a clear advantage over debt financing because a bad year or a slow economy will not put the company into deeper trouble since there are no mandatory interest expenses to deal with. It is necessary to point out, however, that a company that does not pay dividends regularly runs the risk of losing its investors to other companies that pay dividends. Sources of Debt Financing Bank Loans Many banks will finance new ventures while others will only lend money to well established businesses. The entrepreneur needs to confirm that the bank being dealt with will fund a new venture. Bankers usually require a business plan with an executive summary, financial plan, and a repayment schedule. They usually require that the owner contribute 20 to 30 percent of the initial cost of the new venture. Long-term and short-term loans are available through the banks. Banks usually provide Accounts Receivable loans (factoring), Inventory loans, Equipment loans, and Real Estate loans. Note that the above mentioned bank loans have assets as the basis of the loans. Those assets serve as collateral. Bankers are looking for Character, Capacity, Capital, Collateral, and Conditions (The five Cs of lending). Character deals with the owners’ credibility and credit worthiness. Capacity deals with the availability of necessary resources to make the venture successful. Capital deals with the owners’ financial contribution and vested interest in the project. Collateral is something the bank can hold on to and sell should the entrepreneur default on the loan. Conditions deal with the general outlook of the business, the industry, and the economy as a whole. It also deals with the entrepreneur’s ability to abide by the terms of the loan applied for. Private Loans Private loans include loans from friends and family. Such loans must be dealt with cautiously. Simple contracts should be drawn out for such transactions. The terms and conditions of the loan should be spelled out. If friends and family wish to relinquish their rights to interest payments, the funds should then be considered equity funds which makes them art owners of the business. If this is the case, the limits of their involvement and the risks involved in the venture should be spelled out in writing. Personal loans are easier to find and manage than bank loans. The terms are not as stringent as those of the banks. The down side is that it could destroy good relationships if not handled well. Informal Risk Capital Informal risk investors are also known as “Business Angels.” These are individuals or groups with money to invest. They are usually well educated. They look for non-secure ventures that will yield high returns. They can usually end from $10,000 to half a million dollars. They like to see a business plan and some of the some documents a bank needs to see. They are usually very selective in what they invest in. Venture Capital Venture capitalists are similar to Informal-Risk investors. They invest in high-risk ventures not usually funded by banks. They want to see a well-written business plan presented in a professional manner. The plan must be good enough for them to give it a second look. Poorly written plans usually end up in the recycling bin 5 minutes after the venture capitalist opens it. They do not have the time to try figuring out what the entrepreneur is trying to say. Each venture capitalist has preferences usually based on geographical locations, specific industries, or specific projects. Entrepreneurs need to find out if the venture capitalist being dealt with has an interest in their area of interest. Venture capitalists have a vested interest in any business funded by them and are known to back superior products. They sometimes will contribute management skills and are usually reliable partners. The down side to using a venture capitalist is the conflict of interest that may arise when the company is in trouble. The venture capitalist may want to take over control of the business, or even demand liquidation, whereas the owner may be interested in trying to keep the business afloat at all costs. Loans usually start from $500,000 to several millions of dollars. Small Business Administration The Small Business Administration (SBA) is a government agency that among other things guarantees loans for small businesses. Entrepreneurs are required to find a bank that will grant them loans. The SBA will then serve as guarantor for the loan. The SBA rarely gives direct loans to small businesses. Insurance Entrepreneurs can borrow against their insurance policies where allowed. 401k Some employee retirement plans will allow employees to borrow against their 401k contributions. This should not be used unless there is some assurance that the business will generate enough funds to pay back the loan. Credit Card Credit card companies should be lenders of last resort for a new venture unless the rate of return on the business exceeds the rate of interest on the credit card loan. Small businesses can take advantage of some windows of opportunity presented by credit card companies that offer very low rates for a short period of time for new accounts. If the entrepreneur expects to have enough money to pay off the car balance before it changes to high interest rate, such an opportunity should be taken. Thrift and Commercial Lenders These are usually small brokers or thrift organizations willing to lend for a short term. Such loans usually come with high interest rates similar to credit card rates. They should only be used if there is an assurance of an early retirement of such loans. Sources of Equity Financing Personal Savings Most new ventures will have some elements of equity financing. Owners may use their savings or investments. When personal savings are used, owners must ensure that they have enough money left to cover 12 to 18 months’ living expenses. This will avoid the need to live off the business before it has had time to be well established. Owners should also pay themselves a salary. They must avoid drawing money and goods off the business. Partners Many new ventures involve partnerships. Partners usually bring in funds and know-how. They also must share in the profits and responsibilities since they are part owners. Other Sources Suppliers Some suppliers will extend credit to their customers sometimes up to 90 days. Others may allow their customers to pay only after the goods have been sold. This is a rare occurrence unless the customers are well known. Agents and Distributors Agents or distributors may be required to pay a deposit before products are shipped out to them. Again this is usually available to well known or well-established businesses or to new businesses with an essential commodity or a superior product. Customers Customers are sometimes required to pay before goods are delivered. Such funds can be used to produce the goods before delivery to the consumer. Internet Resources Following is a list of Internet resources available to entrepreneurs seeking business financing. Web site 1 – America’s Business Funding Directory: The First Business Capital Search Engine Location: http://www.businessfinance.com/index.shtml Content Rating: **** A simple page which contains both membership and free access to data and resources for raising capital. This site contains a library of business resources and links to pages designed to assist in locating financial resources. The goal of the page is to connect capital resources with businesses. Design: ***** Quick to use, no timely downloads, good resource for links to small business development centers. Page assists in defining different resources for different businesses. Overall: **** A good start in finding capital resources. Provides information pertinent to businesses of all sizes and helpful for small businesses. Web Site 2 – Idea Café: The Small Business Channel Location: http//www.ideacafe.com/getmoney/finResources.html Content Rating: ***** This page provides resources, information, and links pertaining to financing small business ventures. Contained in the page are links to sources on the web, addresses for off-line help, and book titles geared towards helping anyone with an entrepreneurial spirit to find financing. Design: ***** The site is fun and quick to use. Provides a lot of interesting information for the business-oriented individual. A refreshing change from the hard-line business oriented web sites. You don’t need a tie for this site. Overall: ***** Enjoyable resource for the budding entrepreneur and the seasoned veteran alike. Provides a lot of useful information including links to current business news. Web Site 3 – SBA – U.S. Small Business Administration Location: http//www.sbaonline.sba.gov/finance/ Content Rating: ***** A wealth of information concerns alternative sources of financing for small businesses, sponsored by the U.S. government. Design: *****generally a user-friendly site as it is easy to access. A little heavy on the content at times but still a valuable resource for business financing. Overall: ***** A unique site for a government agency because it provides an alternative means for a small business to secure financing when normal lending channels are not open. Web Site 4 – Entrepreneur Magazine’s Guide to Raising Money Location: htt//www.entrepreneurmag.com/resource/raising-money.hts Content Rating: ***** This page bills one section as an assembly of “the most comprehensive funding source on the web.” This web0based companion to Entrepreneur Magazine provides a wealth of information through various resources and links for individuals interested in seeking funding for all type of new ventures and business opportunities. Design: ***** Easy to use with a pleasant layout. Provides several quick assessments to assist in defining capital needs and proper sources. Overall: ***** Close association with the periodical publication assures up-to-date information and resources. Following in line with their extensive resources, they can provide valuable information for all aspects of the entrepreneurial world. Web Site 5 – Entrepreneurial Edge Business Resources Location: http//www.edgeonline.com http//www.edgeonline.com/main/resourcepage.index2.shtm Content Rating: ***** Entrepreneurial Edge magazine provides this web site to compliment their periodical. While not as extensive as other publications, this site provides links to straightforward functional sites and those that offer advice on creative, nontraditional methods of capital funding. Design: ***** This site provides easily maneuverable pages to attain information pertinent to all aspects of small business financing and management. Overall: ***** Close association with the periodical publication assures up-to-date information and resources. Following in line with their extensive resources, they can provide valuable information for all aspects of the entrepreneurial world. Other useful sites http://www.geocities.com/wallstreet/2172/business.htm http://www.datamerge.com/business-financing-loans/venturecapital/lenders.htm EDUHUB BUSINESS PLAN BUSINESS PLAN PREPARED FOR by Professor Abiola O Awosika Olawoyin Awosika School of Innovative Studies September 6th, 2013 This business plan contains confidential and proprietary information Belonging exclusively to Incubator Africa CONTENTS 1. 2. 3. 4. 5. 6. 7. 8. Executive Summary Vision and Mission Statement Company Overview Products/Service Plan Marketing Plan Management Plan Operating Plan Financial Plan EXECUTIVE SUMMARY The Education Hub is situated on the 1st Floor of the newly renovated and refurbished Lagos City Hall. Incubator Africa’s desire is to create a new state of the art space providing products and services to the education sector that will have impact. The Education Hub is 308 sq m of valuable real estate centrally located on the Lagos Island for easy access. There are three large rooms and 3 medium-sized rooms; a wide corridor and balcony space. The Vision To create a Centre of Innovation for developing and delivering solutions in education that will ignite and drive monumental change in the educational sector Our Goal Our Goal is to build something new; a Centre that is designed to be a place of Innovation; of Creativity and knowledge acquisition. The Education Hub is about National Development. This will be a space dedicated to educational solutions. There is demand for major reform and our desire is to ignite this change by equipping Nigerian education stakeholders with the tools to proactively transform teaching and learning for the growth of the Nigerian economy. The Users It will be a place for teachers, school owners and administrators, students, parents, managers of school systems in government and Life-Long Learners – those with a thirst for knowledge. A place for training, equipping, empowerment and social impact. Incubator Africa’s desire is to create a new state of the art space, providing products and services to the education sector that will have impact. It will be a place for teachers, school owners and administrators, students, parents, managers of school systems in government and Life-Long Learners – those with a thirst for knowledge. A place for training, equipping, empowerment and social impact. Centre for Future Ready Education Imaginal Leaders Transformation workshops Models of the future e.g Early Childhood Creative Centre Training and equipping Design Studio for Creative Thinking and Actions (Quiet area) The Knowledge Exchange Hub e-learning studio e-library Policy Centre Research Centre Resource Centre Learning Store with products for sale Technology space: Video conferencing facilities Career and Business Development Centre A Career Exploration Centre: A Window to the World of Opportunities Transition management: Living Your Dream Business Support and Incubator Offices for Education Start-ups IA Secretariat (IA Office) Reformer’s Hang-Out A Meeting Place: a place of convergence A Connector: connecting people and institutions: Volunteers A Café; Lounges; Exhibitions; seminars VISION AND MISSION STATEMENT The Education Hub is situated on the 1st Floor of the newly renovated and refurbished Lagos City Hall. Incubator Africa’s desire is to create a new state of the art space providing products and services to the education sector that will have impact. The Education Hub is 308 sq m of valuable real estate centrally located on the Lagos Island for easy access. There are three large rooms and 3 medium-sized rooms; a wide corridor and balcony space. The Vision To create a Centre of Innovation for developing and delivering solutions in education that will ignite and drive monumental change in the educational sector Our Goal Our Goal is to build something new; a Centre that is designed to be a place of Innovation; of Creativity and knowledge acquisition. The Education Hub is about National Development. This will be a space dedicated to educational solutions. There is demand for major reform and our desire is to ignite this change by equipping Nigerian education stakeholders with the tools to proactively transform teaching and learning for the growth of the Nigerian economy. COMPANY OVERVIEW Eduhub is a limited liability company founded by…………. Core Competencies •Management expertise •International outlook/customers •Negotiating skills •Strong brand •Dealings with leaders in the industry •Strong new product development skills •Understanding of the market SERVICE PLAN Incubator Africa’s desire is to create a new state of the art space, providing products and services to the education sector that will have a positive impact. The Hub will be a place for teachers, school owners and administrators, students, parents, managers of school systems in government and Life-Long Learners – those with a thirst for knowledge. A place for training, equipping, empowerment and social impact. Incubator Centre for Future Ready Education Imaginal Leaders Transformation workshops: A think tank of transformational leaders for the future of education in Nigeria and Africa. Models of the future e.g Early Childhood Creative Centre Training and equipping: Training teachers of the future Design Studio for Creative Thinking and Actions (Quiet area) The Knowledge Exchange Hub e-learning studio e-library Policy Centre Research Centre Resource Centre Learning Store with products for sale Video conferencing facilities Career and Business Development Centre A Career Exploration Centre: A Window to the World of Opportunities Transition management: Living Your Dream Business Support and Incubator Offices for Education Start-ups Educational Consulting services IA Secretariat (IA Office) Reformer’s Hang-Out A Meeting Place: a place of convergence: Membership subscriptions will allow members to come in and use services. Subscription levels will determine the services members are entitled to. This should attract serious minded people and create an exclusive imagery. A Connector: connecting people and institutions: Volunteers A Café; Lounges; Exhibitions; seminars MARKETING PLAN Market Analysis This is a one of a kind business that caters the macro as well as the micro needs of educators in Nigeria. It emphasizes policy framework needs as well as individual teacher/learner needs. It must therefore be mindful of both the political and market impact on its operations. The Competition If there are competitors with the same service, it is not known at this time. The closest competitors may be organisations like Chams which is just an electronic examination center. Other similar organizations would be the technology hub which functions as idea generation hub for technology buffs. Other companies have learning resource centers but such centers are usually part of a university or higher institution. The Education hub is therefore the first of its kind in Nigeria with a robust and far reaching array of services for its customers. Marketing Strategy The strategy will be to attract like-minded businesses and organisations to set up their operations within the hub. The following channels of advertising will be used: Newsletters Network Marketing: o Search engine optimization o Facebook o Tweeter o LinkedIn o Blogs such as Bela Naija, Linda Ikeji, etc. Flyers, Banners TV scrolling advertisiments MANAGEMENT PLAN This section identifies the key players –active investors, management team, and directors – citing the experience and competence they possess. This section should offer the following descriptions: (1) Management Team and their qualifications (2) Directors and their qualifications (3) Outside resource people and their qualifications STAFFING PLAN a. Volunteer staff will be engaged on a voluntary basis and will have free membership in lieu of wages. b. Three consulting staff; 2 admin staff with one responsible for the management of the education Hub. The consulting staff will be working on projects outside the Education Hub so the Hub will not be carrying the total cost of this staff. The projected cost of these staff is approximately N1.5m per month. FINANCIAL PLAN The Education Hub must be financially sustainable. A key objective is to cover cost and give a return of at least 30-40%. The Costs as at August 26 2013 include: One year Rent One Year Service Charge deposit Legal, Professional & Caution Fees TOTAL 6,167,600 3,083,800 2,728,716 11,980,116 Rent for 2nd Year is due in December 2013. So we need to generate income that covers the rent or raise sponsorship. Second year service charge is due August 2014. Funding Funding is required: To prepare the space for use To create a state-of-the-art centre using materials that is not overly expensive and is cost effective. The Budget for renovation and branding is approximately N20,000,000. Proposed Revenue Streams: 1. 2. 3. 4. 5. 6. 7. 8. Rental fees for use of 2 Training rooms (Need to determine cost per use) Rental fees from Incubator Offices 4-6 Incubator offices e-learning courses (international and local) Video –conferencing facilities Sale of learning Materials for Early Childhood Sale of Educational products e.g DVDs Career Counseling Sessions and use of Career Exploration Centre Use of Café to run seminars and also eat The following revenues and expenses are anticipated. Revenue Training room rent Incubator rent E-learning center rent Vid con rentals Learning materials DVDs Consultation Café rentals Creative center rental Membership subscription Counseling Recurrent Expenses Rent Website Staff Electricity Internet Maintenance Phone Office supplies Entertainment Travel Insurance Interest Miscellaneous DVD production Capital Acquisitions Equipment Automobile Furniture/Fittings Software Computers Routers Small Appliances Power Generation Library Resources Please see excel spreadsheets for the cashflow statement INDEX A Advertising, 24, 34, 35, 72 B Balance sheet, 36,37, 86 Brain storming, 12, 51 Budgets, 36, 55 Business plan, 65, 107 C Customer satisfaction, 3 Competitors, 18, 43, 61 Core product, 21 Cost of goods sold, 36, 73 Costs, 31, 36 Customer, 3, 18, 21, 71 Customer satisfaction, 21, 25 D Direct selling, 24 Distribution, 3, 23, 71 E Entrepreneur, 7, 47 Ethics, 3, 39, 40 Expenses, 31-34, 36, 94 External environment, 17 I Idea, 11, 50 Income statement, 36, 94 Industry, 3, 17, 57 L Layout, 29 Location, 28 M Management team, 3, 16 Mission statement, 15, 53 Motivation, 7, 47 N Net income, 36 O Outsourcing, 9, 49 P Personal characteristics, 7, 47 Physical product, 21 Position thinking, 7, 47 Pricing, 22, 31, 71 Product, 3, 17, 21-23, 32, 59 Production plan, 27, 77 F Facilities, 78 Financial plan, 31, 81, 125 G Goals, 15, 53 Gross profit, 36, 94 Promotion, 3, 21, 24, 60, 72, 74 Public relations, 24, 72 R Realism, 8, 48 Risk propensity, 8, 47 S Sales forecast, 68 Self assessment, 3, 7, 47 Start up cost, 31 Strategy, 22, 61, 119 Structure, 17, 55 T Target market, 43, 68 Trends, 18 Trial balance, 93