CRISIS COMMUNICATION PLAN
Last Updated May 2012
Therese Grieves, Nicole Kato, Ashley Lewis, Tim Lussier
2
TABLE OF CONTENTS
Section
Page
1. Introduction ........................................................................................................................4
2. Acknowledgments..............................................................................................................5
3. Rehearsal Dates ..................................................................................................................6
4. Purpose and Objectives ......................................................................................................7
a. Purpose .....................................................................................................................7
b. Cancellation .............................................................................................................7
c. Scope ........................................................................................................................7
d. Authority ..................................................................................................................7
e. Objectives .................................................................................................................7
5. List of Key Publics.............................................................................................................9
6. Notifying Publics ...............................................................................................................10
7. Identifying the Crisis Management Team..........................................................................12
a. Additional Responsibilities ......................................................................................13
8. Crisis Directory ..................................................................................................................14
a. Crisis Management Team ........................................................................................14
b. HPFEB Board Officers and Policy Committee .......................................................15
c. Operational Personnel Management ........................................................................17
9. Identifying the Media Spokesperson .................................................................................18
10. List of Emergency Personnel and Local Officials ...........................................................20
a. State of Hawaii .........................................................................................................20
b. City and County .......................................................................................................20
c. Medical Centers .......................................................................................................21
d. Utilities.....................................................................................................................22
e. Key Federal Officials ...............................................................................................22
11. List of Key Media ............................................................................................................24
a. Radio Stations ..........................................................................................................24
b. News Stations...........................................................................................................24
c. Internet Newspapers .................................................................................................25
d. Print Newspapers .....................................................................................................25
e. Magazines ................................................................................................................27
f. Wire Services ............................................................................................................27
g. Blogs ........................................................................................................................28
12. Spokespersons for Related Organizations .......................................................................29
13. Crisis Control Center .......................................................................................................30
14. Equipment and Supplies ..................................................................................................31
15. Pre-gathered Information .................................................................................................32
a. HPFEB Organization Chart......................................................................................32
b. HPFEB Constitution ................................................................................................33
c. FEB History .............................................................................................................36
d. Company Maps ........................................................................................................37
e. Company Fact Sheet ................................................................................................38
f. Biography: Rear Admiral Charles Ray, CMT Chair ................................................40
3
g. Biography: Colby Stanton, CMT Vice Chair ..........................................................41
h. Biography: Gloria Uyehara, CMT Executive Director ............................................42
i. Biography: Toni Allen, CMT Deputy.......................................................................43
j. Directions from HPFEB to Tripler Hospital .............................................................44
k. Directions from HPFEB to FEMA ..........................................................................47
l. Directions from HPFEB to the Fourteenth Coast Guard District .............................50
16. Key Messages ..................................................................................................................51
17. Website, Blogs, and Social Media ...................................................................................53
18. Trick Questions ................................................................................................................54
19. List of Prodromes .............................................................................................................56
20. List of Related Internet URLs ..........................................................................................57
a. Government URLs ...................................................................................................57
b. State URLs ...............................................................................................................57
c. Civilian URLs ..........................................................................................................57
d. Health Service URLs ...............................................................................................58
e. Transportation URLs ................................................................................................58
21. Evaluation Form...............................................................................................................60
Appendix A: Crisis Communication Press Conference Checklist .........................................61
Appendix B: PR Spokesperson Opening/Closing Statement.................................................65
Appendix C: Media Advisory ................................................................................................66
Appendix D: Press Release ....................................................................................................67
Appendix E: Complete Media List (April 2012) ...................................................................68
a. Radio Stations ..........................................................................................................68
b. Internet Newspapers.................................................................................................70
c. News Stations ...........................................................................................................71
d. Print Newspapers .....................................................................................................71
e. Magazines ................................................................................................................74
f. Wire Services ............................................................................................................80
g. National News ..........................................................................................................80
h. Blogs ........................................................................................................................81
Appendix F: Glossary of Terms .............................................................................................82
Appendix G: Responsibilities of Federal Agencies ...............................................................83
Appendix H: Incident Information Sheetnotifying ................................................................84
Appendix I: Telephone Log Sheet .........................................................................................85
4
1. INTRODUCTION
To All Personnel of the Honolulu-Pacific Federal Executive Board and its Affiliate Agencies:
Since its implementation in 1961, the Federal Executive Boards (FEBs) remain a forum
for communication and collaboration among federal agencies outside of Washington D.C.
Because the need for effective coordination and communication among the field activities of
federal departments and agencies is essential, it is important to plan ahead for any crises and
maintain control of events when a crisis strikes. Our location in the State of Hawaii is a major
center of federal activity and is composed of the federal field office agency heads and military
commands.
We can never predict when a crisis will occur, nor can we predict how big of an impact a
crisis will have on our organization. However, the outcome of any crisis has the potential to
inflict negative outcomes on our organization, agencies, State and image.
This Crisis Communication Plan (CCP) will detail strategies and tactics designed to
minimize damage to the image of our organization. It will also describe the authorities, planning
assumptions, concepts of activation (planning), notification processes (response), federal
agencies returning to work (recovery) and the responsibilities of assigned federal agencies that
have volunteered to be proactive members of the Crisis Management Team (CMT).
Using the National Incident Management System (NIMS) requirements where they could
be applied, this CCP will also provide guidance and checklists to help prepare for the release of
federal employees in anticipation of or during natural or manmade disasters.
This CCP will continue to evolve, reflecting lessons learned from actual disaster
experiences and ongoing planning, training and exercises. I am confident that it will serve as a
solid foundation for improving coordination during a crisis and helping to strengthen
relationships among the Federal Executive Board’s membership.
Federal agencies maintain the authority and responsibility to protect their personnel and
provide direction that meets their agencies’ needs. Nothing in this CCP shall detract from or
usurp the inherent and specific authorities and responsibilities of the federal agencies over their
employees.
Sincerely,
Gloria Uyehara
Executive Director
Honolulu-Pacific Federal Executive Board
5
2. ACKNOWLEDGEMENTS
By signing this statement, I confirm that I have read and understand this CCP and will be
prepared to put it into effect.
Chair
Rear Admiral Charles Ray
Vice Chair
Colby Stanton
____________________________
____________________________
Executive Director
Gloria Uyehara
Deputy
Toni Allen
____________________________
_______________________________
Member
Col Kent Simon
Member
Ron Simpson/Debbie Saito
____________________________
________________________________
Member
Larry Brantley
Member
Larry Yamamoto
____________________________
_________________________________
Member
Christina Messner
Member
Bruce Murley
____________________________
__________________________________
Member
Brigadier General (Ret.) James Hirai
________________________________
6
3. REHEARSAL DATES
Dates of rehearsals for crisis have to be recorded and planned ahead. The most damaging and
most likely crises should be practiced every six months (beginning May 2012). Rehearsal for any
type of crisis is helpful even if an eventual crisis turns out to be different.
Date of Rehearsal
November 2012
(No Notice: tsunami and
earthquake)
May 2013
(Developing: hurricanes
pandemic influenza outbreak)
November 2013
(No Notice: volcanic eruption
and flooding)
May 2014
(Developing: scheduled events
with high probability of impact
to federal workplaces)
November 2014
(No Notice: terrorist attack)
May 2015
(No Notice: industrial chemical
release)
November 2015
(Developing: personnel or
civilian crisis)
Staff Present at Rehearsal
7
4. PURPOSE AND OBJECTIVES
PURPOSE
This CCP will provide operational structure, guidance and the assignment of responsibilities for
maintaining, exercising and activating the CCP. This plan will also provide a unified message of
dismissal, evacuation, cancellation of scheduled work hours or recommends alternatives from the
normal daily work schedule (such as telecommuting) to the Federal agencies located in the State
of Hawaii. This CCP also takes into consideration that disasters may impact individual islands
and/or territories, not only the State of Hawaii, requiring plan activation for those affected areas.
CANCELLATION
This document dated May 2012 updates the Honolulu-Pacific Federal Executive Board (HPFEB)
Guidelines for Emergency Response and Dismissal of Federal Employees during Emergency
Situations, dated January 6, 2003.
SCOPE
This plan is applicable to all participating federal agencies located in Hawaii. Notification of an
emergency condition and recommended actions are strictly advisory in nature. This CCP does
not replace federal agencies’ individual emergency plans, but rather serves as guidance on
uniform notification, dismissal policies, and procedures for Federal agencies to provide to their
employees. It is highly recommended that each agency develop internal policies and procedures
consistent with this plan with the intent to execute, if deemed appropriate by the participating
agency, the HPFEB’s recommendation to close, to initiate an early dismissal, or implement
telework procedures.
The Director of the U.S. Office of Personnel Management (OPM) advises that for agencyspecific emergencies, each agency is in the best position to determine the appropriate course of
action. For example, power outages or flooding in a particular building could affect one or
several facilities without requiring all agencies to take action. Agencies have the authority to
release employees and/or close individual facilities to the public on a localized, building-bybuilding basis. Each agency should have a method for communicating and updating operating
status announcements to employees as part of the agency’s emergency procedures.
AUTHORITY
The authority and responsibility for the Federal Executive Board Charter is from Part 960 of
Title 5 of the Code of Federal Regulations (5 CFR § 960.107) signed by President John F.
Kennedy on November 13, 1961, and this plans authority from this charter.
OBJECTIVES
The objectives of a CCP need to answer the question, “What do we hope to achieve with this
plan?” The primary objectives of the CCP are to communicate the approved processes and assign
responsibilities to:
1) Determine the authority and responsibilities for the Crisis Management Team (CMT) and the
alternate members. CMT will determine size, scope of crisis and delegate authority
2) Effectively and accurately communicate important information, including CMT employee
dismissal information to all key publics
3) Disseminate timely CMT decisions to all participating Federal agencies concerning natural or
8
man-made disasters regarding dismissal of Federal employees
4) Communicate to all Federal employees during a crisis through all means; which includes
public media, Internet web site and social media sites with the goal to protect Federal employees
5) Maintain an honest and reliable reputation with our publics throughout the crisis and after
6) Establish effective communication channels in notifying staff and participants, as well as their
families
9
5. LIST OF KEY PUBLICS
The FEB must communicate with internal and external publics before, during and after a crisis.
Although all publics need not be notified in every crisis, the key publics listed below should are
of the most importance to the FEB during in the event of a crisis. It is easier to eliminate
unneeded publics at the time of a crisis than it is to think of all the crucial publics during the
stress of a crisis.
INTERNAL PUBLICS
HPFEB, executive director
FEMA
NOAA
GSA
DOT
U.S. Coast Guard
Members
Employees
OPM
San Antonio FEB, executive director
EXTERNAL PUBLICS
News media
Newspapers
Radio
Television
Magazines
Online newspapers
Blogs
Wire services
Key federal officials
U.S. Secretary of State Hillary R. Clinton
U.S. Senator Daniel K. Inouye
U.S. Senator Daniel K. Akaka
U.S. Representative Colleen Hanabusa (First Congressional District)
U.S. Representative Mazie Hirono (Second Congressional District)
Key state officials
Governor Neil Abercrombie
Lt. Governor Brian Schatz
Senate Speaker Shan Tsutsui
House Speaker Calvin Say
Key city officials
Mayor Peter Carlisle
District 6 City Council Member Tulsi Gabbard
10
6. NOTIFYING PUBLICS
PROCEDURES
Emergency Notification Plan. The Notification plan addresses “no notice” emergencies and
“developing” emergencies.
No Notice Emergency. Many unpredictable natural or man-made disasters result with no prior
warning or notification. A no notice emergency allows for no or minimal time to plan. Effective
response will depend on proper prior planning and exercising to ensure the effectiveness of the
response plan and the responders’ roles within the Plan. Some No notice emergencies are listed
below:
1) Tsunami
2) Earthquake
3) Volcanic eruption (Big Island)
4) Flooding
5) Terrorist attack
6) Industrial chemical release
Developing Emergency. Emergencies with a minimum of 72 hours to prepare, for the purpose
of this plan, will be considered a “Developing” emergency. A developing emergency can allow
for additional communication, the development of a Emergency Action Plan(EAP) by the CMT
and appropriate adjustments to the messages to be sent out to the Federal agencies and their
employees. Developing natural emergencies for Hawaii could be, but are not limited to:
1) Hurricanes
2) Scheduled events with a high probability of impact to federal workplaces. No notice disasters
that have occurred that require extensive recovery phases and therefore require courses of action
to ensure that federal employees remain up to date and informed on their work status.
3) Pandemic influenza incidents
4) Personnel or civilian crisis
Emergency Notification Procedures. The following procedures provide a basic network for
gathering and disseminating critical dismissal policy information and direction to the Federal
community. If the telecommunication systems in the area fail, agencies should follow local
response directives. The HPFEB Executive Director will communicate with Federal Agency
Directors and the media, as appropriate. Upon notification, each Federal Agency is responsible
for notifying their employees.
The HPFEB Executive Director (Gloria Uyehara) contacts:
Federal agents
News media
The HPFEB Executive Director initiates contact (e.g. conference call):
Members of the CMT
The HPFEB chairperson
FEMA contacts:
Hawaii Civil Defense (reports on the disaster situation and potential impact on federal
workers)
11
The CMT will consider the damage and/or risk of the emergency on federal workers and federal
property. The CMT will then make a decision on whether to recommend curtailment of federal
operations. The recommendation will be decided by consensus of the CMT, and then will be
communicated to the HPFEB Chairperson and Executive Director. If the HPFEB Chairperson or
Executive Director are not available, the CMT will act on the HPFEB’s behalf.
The CMT will select one of the prepared media announcements or will modify or develop the
announcements for the local news media. Final approval on the selection of the announcement to
be used rests with the HPFEB Chairperson and Executive Director.
The HPFEB Executive Director, or designee, will notify Federal Agency Directors of any
recommendation to curtail Federal operations and/or close and reopen Federal facilities. Once
notified, the decision to curtail operations and/or release employees is the responsibility of each
Agency Director.
The Spokesperson will be the HPFEB Chairperson or Executive Director. This person will notify
local news media on the decision to recommend curtailment of Federal operations and/or to close
and reopen Federal facilities, using the agreed upon announcement.
The CMT will continue to meet in person, by teleconference, or other digital means during the
course of the emergency to oversee the implementation of the CCP and coordinate additional
guidance for federal employees. Other agency representatives may be invited to participate, as
needed.
12
7. IDENTIFYING THE CRISIS MANAGEMENT TEAM
Crisis Management Team (CMT)
1) The CMT is responsible for evaluating the threat and seriousness of any emergency event,
considering options, and providing prioritized recommendations to the HPFEB Executive
Director on the methods of notification, messages to be communicated to the Federal agencies,
and the timing for the messages to be delivered to the Federal Employees. The CMT committee
will make decisions based on a Consensus decision-making style where the group should be
collaborative, cooperative and inclusive.
2) The CMT Provides additional information to be added to the preapproved messages (such as
information on where to find update status for Federal agencies to return to work) as required.
3) The CMT will act on behalf and has authority to act alone of the HPFEB Executive Director if
the HPFEB Executive Director is unavailable or unreachable for 45 minutes during an
emergency.
The responsibilities for each member of the CMT are as follows:
a. Crisis Communication Team Manager Executive Director Gloria Uyehara: The
team managers responsibilities generally consist of communicating with top
management, making decisions, drafting or approving statements, and notifying the rest
of the CMT.
b. Assistant Crisis Communication Team Manager Deputy Director Toni Allen: The
assistant crisis communication team manager assume responsibility when the manager is
unavailable.
c. Second Assistant Crisis Communication Team Manager Director of Federal
Management Agency Colby Stanton: The second assistant crisis communication team
manager assume responsibility when the manager and assistant crisis communication
team manager are unavailable.
d. Crisis Control Center Coordinator United States Army Pacific: The control center
coordinator sets up the room with necessary furniture, equipment, supplies, and tools.
e. Crisis Control Center Assistant Director Department of Transportation: The
control center assistants are responsible for preparing news releases and statements,
contacting the media, and reporting all actions to the crisis communications manager.
Furthermore, control room assistants may notify employees or volunteers through letters
or by writing telegrams to the mayor and governor, by telephoning union officials and
others, and so forth.
f. The Public Affairs Committee Director General Services Administration, and
Executive Board Chairman National Oceanic and Atmospheric
Administration: The public affairs committee is assigned to develop and approve the
pre-prepared dismissal and return to work messages to be utilized in the CCP. They will
also assist the managers where needed.
13
ADDITIONAL RESPONSIBLITIES
Executive Director
Recommendations to close federal offices, initiate early dismissal or evacuation, or implement
telework procedures are made by the HPFEB Executive Director, following the
recommendations and concurrence of the CMT. Additional responsibilities include:
1) Scheduling periodic exercises (Table Top (TTX), Command Post (CPX), or Functional (FPX)
to verify effectiveness of the plan and to ensure all participating agencies are familiar with their
roles and Federal employees will understand how and where they can receive the notices of
dismissal. Following exercises or plan implementation for an actual event, an After Action
Report (AAR) is recommended to evaluate what happened, why it happened, and how to sustain
strengths and improve weaknesses requiring changes to the plan
2) Maintaining this plan and ensure it remains current and relevant. Updates should follow
reviews of the exercise AAR’s or real world events
3) Ensuring the HPFEB Directory is current and reviewed semi-annually.
4) Activating the CMT when notified of an impending or actual natural or manmade disaster,
planned exercise or when a planned government event requires dismissal of Federal Agency
personnel
Policy Committee
The HPFEB Policy Committee will:
1) Be the reviewing body for this Plan.
2) Approve exercise scenarios and provide concurrence for exercise schedules and participants.
3) Provide updates to the HPFEB Executive Director on contact information to assist in the
maintenance of the HPFEB Directory.
4) Nominate agencies for CMT membership.
14
8. CRISIS DIRECTORY
The crisis directory lists all members of the CMT, key management personnel, valued publics,
and other organizations that may be of interest in a crisis.
Crisis Management Team:
HPFEB Executive Director Gloria Uyehara
Prince Kuhio Federal Building
300 Ala Moana Blvd. # 4-123
Honolulu, HI 96850
(808) 541-2638
Cell: (808) 620-6100
Fax: (808) 541-3429
Guyehara@hpfeb.org
www.honolulu-pacific.feb.gov
HPFEB Deputy Director Toni Allen
Prince Kuhio Federal Building
300 Ala Moana Blvd. # 4-123
Honolulu, HI 96850
(808) 541-2637
Cell:(706) 399-632
Fax: (808) 541-3429
febstaff@hpfeb.org
www.honolulu-pacific.feb.gov
Director of Federal Management Agency Colby Stanton
546 Bonney Loop, Building 520, Fort Shafter, Hawaii 96858-5000
(808) 851-7900
(808) 851 7918
Fax: (808) 851-7927
Colby.stanton@fema.dhs.gov
www.fema.gov
United States Army Pacific Commanding General
Building T100, Fort Shafter
Honolulu, HI 96858-5100
(808) 438-3401
Fax: (808) 438-3401
chad.j.chapman.mil@mail.mil
www.usarpac.army.mil
Department of Transportation Assistant Director
869 Punchbowl St.
Honolulu, HI 96813
15
(808) 587-2150
(808) 587-2220
Fax: (808) 587-2167
Ron.v.simpson@faa.gov
http://hawaii.gov/dot
General Services Administration Area Director
3375 Koapaka St. #1-590
Honolulu, HI 96819
(808) 541-1777
Fax: (808) 541-3406
larry.brantley@gsa.gov
www.gsa.gov
HPFEB Board Officers and Policy Committee:
Rear Admiral Charles Ray Fourteenth Coast Guard District
Prince Kuhio Federal Building
300 Ala Moana Blvd. # 9-204
Honolulu, HI 96850
(808) 535-3201
Duty Pager: (808) 535-3230
Fax: (808) 535-3239
Emergency: (Joint Rescue Coordination Center 24-hr. line) (808) 535-3333
www.uscg.mil/d14
Commander Col. Kent Simon, USMC
477 Essex St. #183
Pearl Harbor, HI 96860
(808) 472-0051
Fax: (808) 472-1917
Kent.simon@disa.mil
www.pac.disa.mil
Port Director Bruce W. Murley, US Customs and Border Protection
300 Ala Moana Blvd. Room 2500, Box 50108
Honolulu, HI 96813
(808) 356-4170
Fax: (808) 356-4185
Bruce.w.murley@dhs.gov
www.cpb.gov
District Manager Christina Seu, Social Security Adminstration
300 Ala Moana Blvd. Room 1-114, Box 50068
Honolulu, HI 96813
(808) 541-3611
Fax: (808) 541-3534
16
Christina.seu@ssa.gov
www.socialsecurity.gov
Director James Hastings, Veterans Health Administration
459 Patterson Road
Honolulu, HI 96819
(808) 433-0100
Fax: (808) 433-0390
Natalie.thomas@va.gov
www.va.gov/hawaii
Field Office Director Ryan T. Okahara, Department of Housing and Urban Development
1132 Bishop St. #1400
Honolulu, HI 96813
(808) 457-4665
ryan.t.okahara@hud.gov
www.hud.gov
Deputy Director BG James T. Hirai, Asia-Pacific Center for Security Studies
2058 Maluhia Road
Honolulu, HI 96815
(808) 971-8915
Fax: (808) 971-8999
hiraij@apcss.org
www.apcss.org
Commander Captain Brian Osgood and
Executive Staff Director Randy N. Sawyer, Pearl Harbor Navl Shipyard and Intermediate
Maintenance Facility
667 Safeguard St. #100
Pearl Harbor, HI 96860
(808) 474-9119
Fax: (808) 474-9033
Brian.osgood@navy.mil
Randy.sawyer@navy.mil
www.phnsy.navy.mil
Director Steven Mullen, Honolulu Passport Agency
300 Ala Moana Blvd. #1-330, Box 50185
Honolulu, HI 96813
(808) 544-6060
Fax: (808) 544-6006
mullensj@state.gov
www.state.gov/m/ds
District Director David Gulick, US Citizenship and Immigration Services
17
500 Ala Moana Blvd. #2-400
Honolulu, HI 96813
(808) 687-6317
(202) 557-5657
Fax: (808) 522-7489
David.g.gulick@uscis.dhs.gov
www.uscis.gov
Ellen Nelson, executive director of the San Antonio FEB
Acts as alternate backup for HPFEB Executive Director Toni Allen
550 C St. Room 257
Randolph AFB, TX 78150
(210) 565-1861
Fax: (210) 565-1862
Ellen.nelson.3@us.af.mil
www.sanantoniofeb.gov/
Operational Personnel Management
Special Agent in Charge Andrew Synonnot, Office of Personnel Management
Puller Hall, Building 221, Room 126
Pearl Harbor, HI 96860
(808) 421-1460
Fax: (808) 422-9534
Andrew.synonnot@opm.gov
www.opm.gov
18
9. IDENTIFYING THE MEDIA SPOKESPERSON
The media spokesperson must be selected carefully. The decision is a matter of what suits the
company and type of crisis best. An effective spokesperson must have some position in the
company. The spokesperson must be articulate, and powerful enough to make decisions.
Moreover, the spokesperson in a crisis must appear rational, concerned, and emphatic. The
spokesperson should be pre-trained, rehearsed well in advance of the crisis, and briefed prior to
the crisis response. The organization’s legal advisor should be addressed before making any
statements.
Primary Spokesperson: Rear Admiral Charles Ray Fourteenth Coast Guard District
Prince Kuhio Federal Building, 300 Ala Moana Boulevard # 9-204, Honolulu, Hawaii 96850
Phone: (808) 535-3201
Duty Pager: (808) 535-3230
Fax: (808) 535-3239
Emergency: (Joint Rescue Coordination Center 24-hr. line) (808) 535-3333
Web Site: www.uscg.mil/d14
First Alternate Spokesperson: Executive Director Gloria Uyehara
Prince Kuhio Federal Building, 300 Ala Moana Boulevard # 4-123, Honolulu, Hawaii 96850
Phone: (808) 541-2638
Cell: (808) 620-6100
Fax: (808) 541-3429
E-Mail: Guyehara@hpfeb.org
Web Site: www.honolulu-pacific.feb.gov
Second Alternate Spokesperson: Deputy Director Toni Allen
Prince Kuhio Federal Building, 300 Ala Moana Boulevard # 4-123, Honolulu, Hawaii 96850
Phone: (808) 541-2637
Cell:(706) 399-632
Fax: (808) 541-3429
E-Mail: febstaff@hpfeb.org
Web Site: www.honolulu-pacific.feb.gov
Recommendation:
In the event of a natural, or man-made crisis we recommend Rear Admiral Charles Ray to be the
primary spokesperson (uniformed). In the event of a personnel, or civilian crisis we recommend
that Executive Director Gloria Uyehara will be the primary spokesperson. She will not be in
uniform.
Guidelines for Spokesperson:
1. Do not speculate. Always stick to the facts. An investigation is required to determine cause.
2. Focus on two or three key messages to communicate and repeat them during the interview.
Keep answers short and to the point, and try to bridge to your key messages throughout the
interview.
3. Use a spokesperson for related organizations. If the questions are outside your expertise, or
19
you wish to add credibility and communicate more effectively, find an appropriate spokesperson
in related organizations.
4. Speak in simple, common terms, and avoid jargon and technical details.
5. Consider human safety first. When human safety or other serious concerns are involved, deal
with those considerations first.
6. Remain calm. Do not feel pressured into answering questions prematurely. You may tell the
reporter that you need to clarify certain matters before you can answer the question.
7. Do not answer questions you do not understand. Ask for clarification. This can also be used to
buy some time to think.
8. Make only “on the record” statements. There are no “off the record” statements.
9. Never say, “No comment.” If you don’t know the answer, say so, then bridge over to your key
messages.
20
10. LIST OF EMERGENCY PERSONNEL AND LOCAL OFFICIALS
State of Hawaii
The Governor of Hawaii
(808) 586-0034
Fax: (808) 586-0006
www.hawaii.gov/gov
Hawaii State Civil Defense
3949 Diamond Head Road
Honolulu, HI 96816-4495
(808) 733-4300
Fax: (808) 733-4287
askcivildefense@scd.hawaii.gov
www.scd.hawaii.gov/
Hawaii Department of Transportation
869 Punchbowl St. Aliiaimoku Bldg.
Honolulu, HI 96813
(808) 587-2150
Fax: (808) 587-2167
www.hawaii.gov/dot
Department of Health
1250 Punchbowl St.
Honolulu, HI 96813
(808) 586-4400
Fax: (808) 586-4444
www.hawaii.gov/health/
City and County
Mayor of Honolulu
Honolulu Hale
530 South King St. Room 300
Honolulu, HI 96813
(808) 768-4141
Fax: (808) 768-4242
mayor@honolulu.gov
Department of Emergency Management
650 South King St.
Honolulu, HI 96813
(808) 723-8960
msamson@honolulu.gov
21
Honolulu Fire Department
636 South St.
Honolulu, HI 96813
(808) 723-7101
Honolulu Police Department
801 South Beretania St.
Honolulu, HI 96813
(808) 529-3111
hpd@honolulupd.org
Medical Centers
The Queens Medical Center
1301 Punchbowl St.
Honolulu, HI 96813
(808) 538-9011
Kaiser Foundation Hospital
3288 Moanalua Road
Honolulu, HI 96819
(808) 432-0000
Hawaii Medical Center East
2230 Liliha St.
Honolulu, HI 96817
(808) 547-6011
Tripler Army Medical Center
1 Jarrett White Road
Tripler AMC, HI 96859-5001
Tel: (808) 433-2778
Hawaii Pacific Health
55 Merchant St. #26 Honolulu, HI 96813-4333
(808) 535-7401
Wahiawa General Hospital
128 Lehua St.
Wahiawa, HI 96786-2099
(808) 621-8411
Hawaii Medical Center West
91-2135 Fort Weaver Rd. #300
22
Ewa Beach, HI 96706-1929
(808) 677-799
Utilities
Hawaiian Electric Company
900 Richard St.
Honolulu, HI 96813
(808) 543-7753
Darren.pai@heco.com
Hawaiian TelCom
1177 Bishop St.
Honolulu, HI 96813
(808) 643-3453
The Gas Company
515 Kamakee St.
Honolulu, HI 96814
(808) 535-5933
Key Federal Officials
Senator Daniel K. Inouye
Washington D.C. Office
722 Hart Senate Office Building
Washington, D.C. 20510-1102
(202) 224-3934
Fax: (202) 224-6747
senator@inouye.senate.gov
Honolulu Office
Prince Kuhio Federal Building, Room 7-212, Box 50123
Honolulu, HI 96850-4975
(808) 541-2542
Fax: (808) 541-2549
Senator Daniel K. Akaka
Washington, D.C. Office
141 Hart Senate Office Building
Washington, D.C. 20510
(202) 224-2126
Fax: (202) 224-2126
senator@akaka.senate.gov
23
Honolulu Office
Prince Kuhio Federal Building, Room 3-106, Box 50144
Honolulu, HI 96850
(808) 522-8970
Fax: (808) 545-4683
Congresswoman Colleen Hanabusa ( First Congressional District)
Washington, D.C. Office
1502 Longworth House Office Building
Washington, D.C. 20515
(202) 225-2726
Fax: (202) 225-4580
colleen.hanabusa@mail.house.gov
Honolulu Office
Prince Kuhio Federal Building, Room 4-104, Box 50143
Honolulu, HI 96850
(808) 541-2570
Fax: (808) 533-0133
Congresswoman Mazie Hirono (Second Congressional District)
Washington, D.C. Office
1229 Longworth House Office Building
Washington, D.C. 20515
(202) 225-4906
Fax: (202) 225-4987
mazie.hirono@mail.house.gov
Honolulu Office
Prince Kuhio Federal Building, Room 5-104, Box 50124
Honolulu, HI 96850
(808) 541-1986
Fax: (808) 538-0233
24
11. LIST OF KEY MEDIA
When a crisis hits, news media play a vital role in helping communicate the HPFEB’s message
to key publics. Newspapers, television, radio, online-only newspapers, wire services, blogs,
social media networks and magazines are all important outlets to consider during and after a
crisis.
See Appendix ___ for the comprehensive media contact list.
RADIO STATIONS
KSSK (92.3 FM / 590 AM) State Civil Defense designated
650 Iwilei Road #400
Honolulu, HI 96817
Jamie Hyatt, director of programming and operations
(808) 296-5959
(808) 296-9292
jamiehyatt@clearchannel.com
www.ksskradio.com
KUMU (94.7 FM)
1000 Bishop St. #200
Honolulu, HI 96813
(808) 947-1500
(808) 947-5868
www.kumu.com
PBS Hawaii
2350 Dole St.
Honolulu, HI 96822
(808) 973-1000
KRTR (96.3 FM, COX Radio)
900 Fort Street Mall #700
Honolulu, HI 96813
Wayne Maria
(808) 275-1000
wayne@krater96.com
www.krater96.com
KDNH (98.5 FM) owned by Clear Channel
Jamie Hyatt
(808) 550-9200
jamiehyatt@clearchannel.com
www.kdnk.org
KHPR (STATION) Hawaii Public Radio
Bill Dorman
(808) 942-5477
bdorman@hawaiipublicradio.org
NEWS STATIONS
KHON (FOX) State Civil Defense designated
25
Jennifer Brink, news producer (morning)
Ben Silva, news producer (day)
Nathan Nakama, news producer (night)
(808) 591-4278
news@khon2.com
www.khon2.com
Hawaii News Now (CBS/NBC)
Mark Platte, news director
(808) 843-3601
mplatte@hawaiinewsnow.com
www.hawaiinewsnow.com
KITV (ABC)
Wanda Wehr, assignment editor
(808) 536-9979
wwher@kitv.com
www.kitv.com
INTERNET NEWSPAPERS
Honolulu Civil Beat
John Temple, editor
(808) 737-2300
www.civilbeat.com
Twitter: @civilbeat
Hawaii Reporter
6600 Kalanianaole Hwy. #212
Honolulu, HI 96825
Malia Zimmerman, editor
(808) 524-4500
Fax: (808) 524-4594
www.hawaiireporter.com
Twitter: @hawaiireporter
Hawaii Free Press
PO Box 61761
Honolulu, HI 96839
Andrew Walden, editor
Twitter: @hawaiifreepress
www.hawaiifreepress.com
PRINT NEWSPAPERS
Honolulu Star-Advertiser
500 Ala Moana Blvd. #7-210
Honolulu, HI 96813
Ed Lynch, manager editor
(808) 529-4758
elynch@staradvertiser.com
www.staradvertiser.com
26
Mary Poole, weekend editor
(808) 529-4748
mpoole@staradvertiser.com
Stephanie Kendrick, news editor
(808) 529-4329
skendrick@staradvertiser.com
George Lee, photo editor
(808) 529-4799
glee@staradvertiser.com
Scott Morifuji, online director
(808) 529-4700
webmasters@staradvertiser.com
MidWeek
500 Ala Moana Blvd. 500-7
Honolulu, HI 96813
Ron Nagasawa, publisher
rnagasawa@midweek.com
www.midweek.com
Don Chapman, editor-in-chief
(808) 529-4869
dchapman@midweek.com
Terri Hefner, senior editor
(808) 529-4865
thefner@midweek.com
Yu Shing Ting, managing editor
(808) 529-4872
yting@midweek.com
Honolulu Weekly
1111 Fort Street Mall
Honolulu, HI 96813
Mindy Pennybacker, editor
(808) 528-3144 ext. 18
mindypennybacker@honoluluweekly.com
www.honoluluweekly.com
Shantel Grace, managing editor
(808) 528-3144 ext. 13
shantelgrace@honoluluweekly.com
Pacific Business News
27
737 Bishop St. #1590
Honolulu, HI 96813
(808) 955-8100
Fax: (808) 955-8078
www.pacificbusinessnews.com
MAGAZINES
Hawaii Business Magazine
1000 Bishop St. #405
Honolulu, HI 96813
David Tumilowicz, publisher
(808) 537-9500
Fax: (808) 537-6455
davidt@hawaiibusiness.com
Steve Petranik, editor
(808) 534-7584
stevep@hawaiibusiness.com
Honolulu Magazine
1000 Bishop St. #405
Honolulu, HI 96813
A Kam Napler
(808) 537-9500
Fax: (808) 534-7155
akamn@honolulumagazine.com
www.honolulumagazine.com
Hawaii Magazine
1000 Bishop ST. #405
Honolulu, HI 96813
Derek Paiva, editor
(808) 537-9500
Fax: (808) 537-6455
derekp@hawaiimagazine.com
www.hawaiimagazine.com
WIRE NEWS SERVICES
Associated Press
500 Ala Moana Blvd. Suite 7-590
Honolulu, HI 96813
Oskar Garcia, editor
(808) 536-5510
Fax: (808) 531-1213
ogarcia@ap.org
www.aphawaii.org
Audrey McAvoy, reporter
28
amcavoy@ap.org
BLOGS
Hawaii Blog
Ryan Ozawa
ryanozawa@gmail.com
Twitter: @hawaii
Focus: Hawai and technology
www.hawallweblog.com
Non-stop Honolulu
John Garcia
(808) 285-3363
Twitter: @johngarcia
Focus: entertainment, arts, music
www.nonstophonolulu.com
iLind.net
Ian Lind
(808) 955-1819
Focus: politics and news
www.iLind.net
Hawaii Vacation Blog
Bruce
bruce@hawaii-aloha.com
Focus: tourism
www.hawaiialoha.com/blog
Bytemarks Café
bytemarks@gmail.com
Focus: Hawaii and technology
www.bytemarkscafe.org
29
12. SPOKESPERSONS FOR RELATED ORGANZATIONS
If the organization suffers a severe crisis, there may be a spokesperson outside of the
organization who may be questioned. The following is a list of related organizations that the
HPFEB could rely on for positive messages if a crisis were to occur.
The Governor of Hawaii
(808) 586-0034
Fax: (808) 586-0006
www.hawaii.gov/ltgov
The Mayor of Hawaii
Mayor Peter Carlisle
Honolulu Hale
530 South King St. Room 300
Honolulu, HI 96813
(808) 768-4141
Fax: (808) 768-4242
mayor@honolulu.gov
Spokesperson: Louise Kim McCoy
(808) 768-7798
Spokesperson: Johnny Brannon
(808) 768-5767
30
13. CRISIS CONTROL CENTER
In the event of a crisis the primary meeting location would be the Honolulu- Pacific Federal
Executive Board. Also, in the event of a crisis regular office space may be unavailable. In that
case it is important to determine alternate communication control center The primary location as
well as 3 alternate locations have been identified in order to provide HPFEB with a location to
conduct business.
Primary
Honolulu Pacific Federal Executive Board
300 Ala Moana Boulevard
Suite 4-123
Honolulu, Hawaii 96580
(808) 541-2637/2638
Alternatives
Tripler Army Medical Center
1 Jarrett White Road
Honolulu, Hawaii 96819
(808) 433-6080
Federal Emergency Management Agency, Pacific Area Office (FEMA)
546 Bonney Loop, Building 520
Fort Shafter, Hawaii 96858
www.fema.gov
Fourteenth Coast Guard District
300 Ala Moana Boulevard
Honolulu, Hawaii 96850
www.uscg.mil/d14
31
14. EQUIPMENT AND SUPPLIES























Chairs and desks
Bulletin boards
Flip charts and chalkboards
Computers
Typewriters
Company letterhead, pen and paper
Printer/Fax/Scanner/Copy machine
Telephones and cellular phones
Map of Oahu (and big island)?
Battery-powered flashlights and lamps
Phone directory
Yellow and white pages
Contact list and media directories
Contact list of HPFEB agencies
(Media kit)?
Copy of CMPs and crisis communication plans
Street and highway maps
Food and beverage for at least 8 days
First-aid kits
Cameras and film
Extension cords and generator power packs
Access to internet
If possible a quiet room where conference calls can be conducted
32
15. PRE-GATHERED INFORMATION
HPFEB Organization Chart
The HPFEB is located at:
300 Ala Moana Blvd. #4-123
Honolulu, HI 96850
(808) 541-2637
33
HPFEB Constitution
Article I – Name
The name of the organization shall be the Honolulu-Pacific Federal Executive Board, hereinafter
referred to as the FEB.
Article II – Authority and Purpose
Section 1 – Federal Executive Boards are established by direction of the President. A
memorandum to heads of departments on July 6, 1966 adding Honolulu among others and a
memorandum to the Director, Bureau of the Budget dated August 13, 1969 are the establishing
documents. Regulations governing Federal Executive Boards are published in the Code of
Federal Regulations, Title 5, Part 960.
Section 2 – Consistent with the range of authority and discretion which Board members hold by
delegation from superiors in their respective agencies, it shall be the purpose of the FEB to
initiate improved coordination of governmental activity within the State of Hawaii and that part
of the Pacific area under jurisdiction of a member agency through cooperative action among field
establishments in the areas of government-wide policy implementation, service to the
community, and improving the quality of Federal Government and Federal Service.
Section 3 – From time to time and under the guidance of the Director of the Office of Personnel
Management, the FEB shall direct its cooperative activity to specific programs concerning
Presidential policies of general application.
Article III – Membership
Section 1 – Membership on the FEB shall consist of the heads of agencies located in the State of
Hawaii and that part of the Pacific area under jurisdiction of a member agency as designated by
the head of the department or agency.
Section 2 – Board members will each designate an alternate who will participate in Board
meetings in the absence of the principal.
Section 3 – Board members will designate officials and employees on their staff to participate in
activities undertaken by the FEB or work of committees/councils under the FEB. Such
assignments will not constitute membership on the FEB.
Section 4 – Voting privileges in meetings of the FEB shall be restricted to the members or, in
their absence, their designated alternates.
Article IV – Policy Committee
Section 1 – The Policy Committee shall seek ways and means to undertake with diligence and
serious purpose those activities in the areas of governmentwide policy implementation, service to
34
the community, and improving the quality of the Federal Government that will best contribute to
the effectiveness and economy of government operations in Honolulu, the State of Hawaii and
cognizant Pacific areas.
Section 2 – The Policy Committee shall consist of six (6) elected members and the immediate
past chair still in Federal Government service as voting members. Representatives from the
General Services Administration and the Office of Personnel Management will serve as exofficio members.
Section 3 – The Policy Committee may at its discretion designate persons as honorary, special,
and/or associate members without vote.
Article V – Officers and Elections
Section 1 – The elected officers of the FEB shall be a Chairperson, Vice Chairperson, and six
members of the Policy Committee.
Section 2 – The term of office for the Chairperson and Vice Chairperson shall be for one fiscal
year. Unless there are extenuating circumstances, the Vice Chairperson shall be nominated to be
Chairperson-elect.
Section 3 – The term of office for elected members of the Policy Committee shall be two years.
Terms for three elected members of the Policy Committee shall expire on even years. The terms
of the other three elected members shall expire on odd years. Elections shall be held annually to
fill the vacancies created by the expiring terms. Interim vacancies shall be filled by appointment
of a member of the FEB by the Chairperson. The appointed members shall hold office until the
next regular election at which time a member shall be elected for the unexpired term.
Section 4 – FEB elections shall be held during the last fiscal quarter (July-September). A ballot
listing the nominees will be mailed or emailed to members. Officers will assume their duties on
the first day of the new fiscal year (October 1). It shall be the duty of the Chairperson to appoint
a nominating committee of two (2) members who shall place in nomination one or more names
for each elective office.
Section 5 – Election shall be by ballot or by electronic mail. In all instances, the candidate
receiving the greatest number of votes for an office shall be declared elected to that office.
Section 6 – In the event the Chairperson must leave office prior to the end of the elected term,
either because of illness or transfer, the Vice Chairperson shall be designated to serve as acting
Chairperson until the unexpired term of the Chairperson has been completed. A special election
will be held whenever the Vice Chairperson position becomes vacant.
Article VI – Duties of Officers and Staff
Section 1 – The Chairperson shall preside at all meetings of the FEB, appoint all standing and
special committees, call such special meetings as may be required, and act as spokesperson for
35
the Executive Board on all occasions. The Chairperson shall also serve as Chairperson of the
Policy Committee.
Section 2 – The Vice Chairperson shall preside at meetings in the absence of the Chairperson.
The Vice Chairperson shall also serve as a member of the Policy Committee.
Section 3 – In the event emergency or special meetings must be called and both the Chairperson
and Vice Chairperson are unavailable to preside, the Chairperson’s alternate or someone
designated by the Chairperson shall preside.
Section 4 – The executive director shall issue the notices of all meetings, assist committees in
the preparation of minutes where needed, retain official files of minutes, conduct the routine
correspondence of the FEB, and keep such records as may be required. The executive director
shall manage and disburse funds of the FEB in accordance with instructions of the Policy
Committee and perform such other functions as the Chairperson may assign.
Article VII – Meetings
The FEB will hold regular meetings of the full membership a minimum of two (2) times a year
upon notice by the Chairperson. Special meetings of the Executive Board will be on call by the
Chairperson.
Article VIII – Reports
The Chairperson, in consultation with the Policy Committee, shall prepare and submit reports as
required by the Office of Personnel Management.
Article IX – Effective Date of Constitution
This constitution shall become effective upon adoption by a majority of the members present and
voting.
Article X – Amendments to the Constitution
Policy Committee members shall approve amendments to the constitution at a meeting at which
a quorum is present.
Amended December 3, 2004
36
FEB History
The Federal Executive Boards (FEBs), established by Presidential Directive in 1961, are a
forum for communication and collaboration among Federal agencies outside of Washington, DC.
The need for effective coordination among the field activities of Federal departments and
agencies was then, and is still, very clear. Approximately 88 percent of all Federal employees
work outside the National Capital Region. Federal programs have their impact largely through
the actions of the field representatives of the departments and agencies. In addition, Federal
representatives are the principal contact with the Federal Government for the citizens of the
United States. The National network of 28 FEBs, located in areas of significant Federal
populations, serves as the cornerstone for strategic partnering in Government.
"Although each executive agency and its field organization have a special mission, there are
many matters on which the work of the departments converge. Among them are management
and budgetary procedures, personnel policies, recruitment efforts, office information duties, and
similar matters. There are opportunities to pool experience and resources and to accomplish
savings. In substantive programs, there are also opportunities for a more closely coordinated
approach in many activities."
With these words, President John F. Kennedy introduced the first 10 Federal Executive Boards in
1961 for the principle purpose of strengthening and coordinating the activities of government
operations. The Honolulu-Pacific Federal Executive Board was established in 1966 and serves as
the federal presence not only in Hawaii but also the Pacific. Today, over a quarter of a century
later, 28 FEBs have become an increasingly vital facilitating link between National Performance
Review, agencies and the communities and have played a pivotal role in creating a government
that works better and costs less.
The following are the national mission themes for FEBs as set forth by the OPM:


Advance national goals and initiatives
Create and advance local initiatives
37
Company Maps
38
Company Fact Sheet
The HPFEB’s boundaries include: the State of Hawaii, American Samoa, Guam, Marianas
Islands, Rota and Saipan, and Army units located in Eniwetok, Johnston, Kure, Midway, and
Wake Island in the Pacific.
FEBs were created by Presidential Directive in 1961 to foster communication, coordination, and
collaboration among federal field agencies.
FEBs build interagency partnerships and community involvement to create and nurture working
relationships that address issues of shared interest.
Currently, approximately 88 percent of federal employees are located outside the Washington,
DC area.
Across the nation, in 28 locations with a high concentration of federal agencies and federal
employees, FEBs provide a forum for local federal leaders to share management challenges and
strategies to meet agency missions and goals, identify common issues, develop collaborative
efforts to address those issues, and share best practices among their peers.
Each FEB represents up to 300 federal agencies, depending upon its geographic area of
responsibility.
Approximately 704,000 federal civilian employees are served in the FEB National Network.
Each board is made up of the highest-ranking federal leaders in each geographic area of
responsibility. (Members represent civilian, military, postal, and law enforcement agencies, both
small and large in size.)
The Board meetings provide a forum for local federal leaders to pinpoint local priorities and
needs, and work together to design strategies to tackle them.
Boards will often host experts from federal agencies, the Presidential administration, and
business or non-governmental organizations to share pertinent information with the local federal
leadership.
While FEB activities are dependent upon the desires of each Board and thus vary across the
National Network depending upon local needs, the FEB Network delivers services in three
categories of emphasis: Emergency Preparedness, Security and Employee Safety; Human Capital
Readiness; and Intergovernmental and Community Initiatives.
FEBs increase emergency preparedness of federal communities by facilitating planning, training,
and coordination among federal agencies to ensure continuity of operations, and assuring federal
community awareness by providing timely and accurate communication of emergency
information.
39
FEBs conduct outreach to inspire and educate key pools of talent needed by government; provide
cost-effective services to resolve disputes and preserve working relationships through Alternative
Dispute Resolution (ADR) programs; and develop the federal workforce by providing critical
training opportunities and learning experiences.
FEBs organize and offer programs leveraging agency resources to produce maximum public
value. Through active membership and coordination by federal leaders, agencies are able to
reduce duplicative efforts and achieve increased efficiencies.
FEBs improve communications among federal agencies within each FEB, across the nationwide
FEB Network, and with headquarters' agencies in Washington, DC. (They serve as a focal point
for State and local governments planning emergency response for the federal workforce;
cultivate community relations by coordinating federal participation in local events; and support
the Combined Federal Campaign (CFC) by providing federal employees the opportunity for local
charitable-giving.)
Each FEB office is authorized two full-time equivalent (FTE) federal employees (Executive
Director and Assistant) who manage the daily operations of the Board, including programs and
activities implemented through the FEB's Committee/Council structure.
Administrative funding is provided by a voluntary host department or agency, while project
funding is covered by local member agencies.
40
BIOGRAPHY: Rear Admiral Charles Ray, United States Coast Guard, CMT Chair
Rear Admiral Charles W. Ray assumed duties of the District Commander of the Fourteenth
Coast Guard District located in Honolulu, Hawaii in October 2010. Prior to reporting to the
Fourteenth District, Rear Admiral Ray served with United States Forces Iraq (USF-I). He was
assigned as the Director of the Iraq Training and Advisory Mission for the Ministry of Interior
(ITAM-MOI) and was responsible for leading advising efforts across all functions for the largest
ministry in the government of Iraq. RADM Ray’s first flag assignment was serving as the
Military Advisor to the Secretary of the Department of Homeland Security. In that position,
RADM Ray provided counsel and support to the Secretary in affairs relating to the coordination
and execution of policy and operations between DHS and DOD.
Rear Admiral Ray is from Newport, Arkansas and is a 1981 graduate of the Coast Guard
Academy. After an assignment as a deck watch officer aboard Coast Guard Cutter ACUSHNET
(WMEC-167), he was selected for Naval Flight Training and earned his wings in 1983. Rear
Admiral Ray has served at six Coast Guard Air Stations from Alaska to the Caribbean. He was
designated an Aeronautical Engineer in 1988 and has served as Engineering Officer at three
stations and at the Aviation Logistics Center as the Program Manager for the development of the
Coast Guard’s Aviation Logistics Management System. He commanded Coast Guard Air
Station Borinquen, Puerto Rico from 2002 through 2005. During the course of his career he
accumulated over 5000 hours of helicopter flight time.
RADM Ray’s staff assignments include a tour as Chief of the Office of Performance
Management at Coast Guard Headquarters followed by a tour as the Chief of Staff of the
Fourteenth Coast Guard District
Rear Admiral Ray earned a Master’s of Science Degree in Industrial Administration from Purdue
University and a Master’s of Science Degree in National Resource Strategy from the Industrial
College of the Armed Forces in Washington, D.C. Rear Admiral Ray’s personal awards include
three Legion of Merit Medals, one Bronze Star Medal, two Meritorious Service Medals, one
Coast Guard Air Medal, three Coast Guard Commendation Medals, and the Coast Guard
Achievement Medal.
41
BIOGRAPHY: Colby Stanton, Director of FEMA Region IX Pacific Area Office, Vice
Chair of CMT
Colby E. Stanton was named Director of the Federal Emergency Management Agency (FEMA)
Region IX’s Pacific Area Office (FEMA) in March 2010.
Colby Stanton joined FEMA after serving as the Director of the Center for Radiological
Emergency Management within the U.S. Environmental Protection Agency’s Office of Air and
Radiation. Prior to joining EPA, Ms. Stanton worked in the private sector, for an
environmental/emergency management consulting firm and a strategic management firm.
After joining EPA in 1998, she spent several years in the field as an On-Scene Coordinator in
EPA’s Region 3, coordinating responses to oil spills and hazardous substance releases and
managing the cleanup of contaminated sites. Before moving to EPA’s Office of Air and
Radiation, she also worked in EPA’s Office of Emergency and Remedial Response, developing
Superfund policy and supporting Regional cleanup efforts.
As Director of the Center for Radiological Emergency Management, Ms. Stanton was a member
of EPA’s Radiological Emergency Response Program, focusing on effective coordination of
radiological and nuclear emergency response efforts.
Ms. Stanton has a B.A. in Political Science and Chemistry from Wellesley College and an M.S.
in Chemistry from the California Institute of Technology.
42
BIOGRAPHY: Gloria Uyehara, Executive Director of the Honolulu Pacific HPFEB,
Executive Director of CMT
43
BIOGRAPHY: Toni Allen, Deputy of CMT
44
Directions from HPFEB to Tripler Hospital
Tripler Army Medical Center
1 Jarrett White Road
Honolulu, Hawaii 96819
Route 1:
45
Route 2:
46
Route 3:
47
Directions from HPFEB to FEMA
Federal Emergency Management Agency, Pacific Area Office (FEMA)
546 Bonney Loop, Building 520
Fort Shafter, Hawaii 96858
Route 1:
48
Route 2:
49
Route 3:
50
Directions from HPFEB to the Fourteenth Coast Guard District
Fourteenth Coast Guard District
300 Ala Moana Boulevard
Honolulu, Hawaii 96850
51
16. KEY MESSAGES
Key messages are as follows:
1) “This is an advisory notice for federal agency employees from the Honolulu Pacific
Federal Executive Board.”
2) Include one of the follow announcements listed below.
Emergency Announcement
The federal government is open; all employees
are expected to report to work on time.
Federal agencies are open under an
Unscheduled Leave Policy*. Employees may
take leave without prior approval, in
accordance with his or her agency’s policies.
Meaning
Federal agencies will open on time. All
employees are expected to report to work as
per his or her normal work schedule.
Non-emergency employees may take annual
leave or leave without pay.
* When weather or other emergency conditions
may require the granting of annual leave
without prior approval to non-emergency
employees.
Federal agencies are open under an Adjusted
Home Departure Policy*.
*It is recommended that federal employees
leave home (x-hours) later than his or her
normal departure time.
Federal agencies are open under an Adjusted
Home Departure/Unscheduled Leave
Policy*.
*It is recommended that federal employees
leave home (x-hours) later than normal
departure time and non-emergency employees
may take leave without prior approval in
accordance with his or her agency’s policies.
Federal agencies are closed but are operating
on a limited basis in accordance with agency
policies. All personnel authorized to telework
should continue to work at their home or
approved alternate location until notified
otherwise.
Federal agencies are operating under an Early
Dismissal Policy*.
Non-emergency employees should report to
work up to (x-hours) later than normal.
Employees who arrive late but within the (xhour) time frame will be excused without loss
of pay.
Non-emergency employees should report to
work up to (x-hours) later than normal or they
may take regular leave/leave without pay. If
they report to work, non-emergency employees
who arrive late but within the (x-hour) time
frame will be excused without loss of pay.
Non-emergency employees are excused from
duty without loss of pay.
Employees should be dismissed by his or her
agencies relative to normal departure times
from work. For example, if a three-hour “early
52
* Employees should be dismissed by his or her
agencies (x-hours) earlier than normal
departure time from work.
With supervisory approval, a telework-ready
employee may depart prior to the scheduled
early departure time without charge to annual
leave provided the employee makes up the
time later in the day by teleworking.
Telework employees are expected to follow his
or her agency’s policy and continue working if
so stated in the policy or telework agreement.
dismissal policy is announced, workers who
normally leave at 4:00 PM should leave at 1:00
PM.
Employees who must leave work earlier than
normal official dismissal time will be charged
annual leave or leave without pay from
departure time through the remainder of the
scheduled workday.
NOTE: Employees on pre-approved leave
should be charged leave for the entire day.
Employees that have prior access to his or her
agency’s network may leave the assigned place
of work after notifying his or her supervisor of
the intention to telework and receive
assignments or work requirements. Telework
policies remain in effect.
Employees already engaged in telework will
remain in this work status until notified
otherwise.
NOTE: Federal employees should seek out his or her agency’s guidelines or advisories
pertaining to this incident. Any policies, guidance or information as it pertains to dismissal will
supersede this notice.
53
17. WEBSITE, BLOGS, AND SOCIAL MEDIA
Placing news on the HPFEB’s website and pre-appointing webmasters to keep updated
information on the site will reduce both the number of phone calls from publics and the amount
of time put into crisis recovery.
It is important to monitor blogs and social media sites related to the organization. Blogs and
social media sites can help prevent a crisis from occurring. Here are a few suggestions for
keeping up with blogs and traditional social media sites:
HPFEB Facebook page: http://www.facebook.com/pages/Honolulu-Pacific-Federal-ExecutiveBoard/156647931050746
Update to timeline or the latest version
Update status updates with upcoming events or important information
Update pictures
List other social media sites in the About Me section
HPFEB Twitter: (WEBSITE)
Create pre-made messages that are 140 characters or less
List websites and other social media links in the About Me section
HPFEB Blog:
Create a blog using Wordpress or Blogspot
Check and see if blogs are written about the company and monitor the information
Current Website:
Home page
About section
Emergency preparedness
Human capital
Programs
Event registration
Contact information
Event descriptions
Suggestions:
Update events
Remove events that have passed from the main page
Hire a webmaster outside of HPFEB
Use the website for updating the status in a crisis
Create more links in order to create less wording
54
18. TRICK QUESTIONS
Members of the media may ask questions that are challenging to the spokesperson or member of
the HPFEB. If this question is answered poorly, it could make the organization look poorly.
When speaking to the media, always be honest and share the most important information about a
crisis, the who, what, where, when why and how it happened. Understand the media wants to
report A) What happened, B) What caused it to happen and C) What does it mean.
According to Dr. Covello, Director and Founder for the Center for Risk Communication,
journalist commonly ask 77 questions during a crisis.
1) What is your name and title?
2) What are you job responsibilities?
3) What are your qualifications?
4) Can you tell us what happened?
5) When did it happen?
6) Where did it happen?
7) Who was harmed?
8) How many people were harmed?
9) Are those that were harmed getting help?
10) How certain are you about this information?
11) How are those who were harmed getting help?
12) Is the situation under control?
13) How certain are you that the situation is under control?
14) Is there any immediate danger?
15) What is being done in response to what happened?
16) Who is in charge?
17) What can we expect next?
18) What are you advising people to do?
19) How long will it be before the situation returns to normal?
20) What help has been requested or offered from others?
21) What responses have you received?
22) Can you be specific about the types of harm that occurred?
23) What are the names of those that were harmed?
24) Can we talk to them?
25) How much damage occurred?
26) What other damage may have occurred?
27) How certain are you about damages?
28) How much damage do you expect?
29) What are you doing now?
30) Who else is involved in the response?
31) Why did this happen?
32) What was the cause?
33) Did you have any forewarning that this might happen?
34) Why wasn’t this prevented from happening?
35) What else can go wrong?
55
36) If you are not sure of the cause, what is your best guess?
37) Who caused this to happen?
38) Who is to blame?
39) Could this have been avoided?
40) Do you think those involved handled the situation well enough?
41) When did your response to this begin?
42) When were you notified that something had happened?
43) Who is conducting the investigation?
44) What are you going to do after the investigation?
45) What have you found out so far?
46) Why was more not done to prevent this from happening?
47) What is your personal opinion?
48) What are you telling your own family?
49) Are all those involved in agreement?
50) Are people over reacting?
51) Which laws are applicable?
52) Has anyone broken the law?
53) How certain are you about whether laws have been broken?
54) Has anyone made mistakes?
55) How certain are you that mistakes have not been made?
56) Have you told us everything you know?
57) What are you not telling us?
58) What effects will this have on the people involved?
59) What precautionary measures were taken?
60) Do you accept responsibility for what happened?
61) Has this ever happened before?
62) Can this happen elsewhere?
63) What is the worst case scenario?
64) What lessons were learned?
65) Were those lessons implemented?
66) What can be done to prevent this from happening again?
67) What would you like to say to those that have been harmed and to their families?
68) Is there any continuing the danger?
69) Are people out of danger? Are people safe?
70) Will there be inconvenience to employees or to the public?
71) How much will all this cost?
72) Are you able and willing to pay the costs?
73) Who else will pay the costs?
74) When will we find out more?
75) What steps need to be taken to avoid a similar event?
76) Have these steps already been taken? If not, why not?
77) What does this all mean?
56
19. LIST OF PRODROMES
Prodromes are warnings that a crisis may occur. Carefully observing prodromes can help
prevent a crisis as well as showing that the organization is aware of the possibilities. The
prodromes section should be updated on a regular basis.
9/11 Terrorist Attacks
D.C. Area Sniper Attacks
Government Shut Down
Tsunami
Earthquakes in Japan
Earthquakes on surrounding islands
57
20. LIST OF RELATED INTERNET URLs
Honolulu-Pacific Federal Executive Board might need additional information that other
companies or organizations have during a crisis. The list of related Internet URLs are listed in
order to make the process more expedient.
GOVERNMENT URLs
Honolulu-Pacific Federal Executive Board
http://www.honolulu-pacific.feb.gov/
National Oceanic and Atmospheric Administration Honolulu
http://www.prh.noaa.gov/hnl/
General Services Administration
http://www.gsa.gov/portal/category/100000
Federal Emergency Management Agency Pacific Area Office
http://www.fema.gov/about/contact/regionix.shtm
U.S. Coast Guard Hawaii Pacific
http://www.uscg.mil/d14/
Department of Homeland Security
http://www.dhs.gov/index.shtm
STATE URLs
Department of State
http://hawaii.gov
Hawaii State Department of Health
http://hawaii.gov/health/
Hawaii State Department of Transportation
http://www.state.hi.us/dot/
Hawaii State Civil Defense
http://www.scd.hawaii.gov/
Department of Defense Hawaii
http://hawaii.gov/dod
CIVILIAN URLs
American Red Cross
58
http://www.redcross.org
Honolulu Fire Department
www.honolulu.gov/hfd
Honolulu Police Department
www.honolulupd.org
HEALTH SERVICE URLs
Castle Medical Center
http://www.castlemed.com
Centers for Disease Control and Prevention
National Center for health statistics
http://www.cdc.gov/nchs
Hawaii Medical Center
http://www.hawaiimedcent.com
Hawaii Pacific Health
Portal to hospitals on Oahu
http://www.hawaiipacifichealth.org
Kaiser Permanente
http://www.kaiserpermanente.org
Kapiolani Medical Center & Pali Momi
Medical Center
http://www.kapiolani.org
Queen's Medical Center
http://www.queensmedicalcenter.net
Straub Clinic & Hospital
http://www.straubhealth.org
Tripler Army Medical Center
Military Hospital
http://www.tamc.amedd.army.mil
Wahiawa General
http://www.wahiawageneral.org
TRANSPORTATION URLs
59
The Bus
Honolulu's Bus System
http://www.thebus.org
Hawaii Department of Transportation
http://www.hawaii.gov/dot
Honolulu International Airport (includes links to
all airports in the state)
http://www.hawaii.gov/hnl
The Cab
http://www.thecabhawaii.com/
60
21. EVALUATION FORM
Evaluation is a crucial step in preparing an effective crisis communications plan. It is helpful in
determining what did and did not work. In addition it can be helpful when planning, preventing,
and coping with future crises by pointing out what needs to be improved in the CCP. The
Evaluation form should be distributed to the internal publics involved in the crisis as soon as
possible after the crisis while details are fresh in their minds. To ensure high quality of the
evaluation and the CCP, an environment of openness, sharing and respect are crucial to ensure
effectiveness.
1.
Date, time and nature of the incident?
a. Date:
b. Time:
c. Nature of Incident:
What was done for the first hour?
a. What was done?
b. What should have been done?
2.
What was your role/involvement to the incident?
3.
What did/did not work well? What should be done differently/improved?
4.
How effective were the communications processes?
5.
Did all the members of the CMT perform their duties? Were there any indications
of members performing more or less well under pressure? Was the Crisis Control Center
organized effectively?
6. What lessons can be learned?
61
(APPENDIX A) CRISIS COMUNICATION PRESS CONFERENCE CHECKLIST
Crisis Communication Press Conference Checklist
Criteria
Yes
General Preparation
1.
Did you mobilize resources and staff quickly?
2.
Did you designate a Press Conference Site Manager?
3.
Did you have a statement for Response to Query approved within 15 minutes of the incident?
4.
Did you have an initial Press Release approved for public release within 30 minutes of the
incident?
5.
Did you establish a goal and objectives for your press conference?
6.
Did you develop a draft Spokesperson(s) Opening Statement no later than 120 minutes
before the press conference?
7.
Did you development foreseeable questions and answers, based on Covello’s 77 Questions and
trends from media and public queries?
8.
Did you determine beforehand who would be the facilitator, and which spokesperson would
speak and in what order?
9.
Did you schedule a murder board rehearsal with the spokesperson and technical experts no
later than 120 minutes before the press conference?
10. Did you seek outside help, including volunteers if appropriate?
11. Did you notify and coordinate with other emergency response organizations?
12. Did you enlist support from credible third parties?
13. Did you monitor and listen closely to what the news media, public officials, and other
important players were saying and the questions they are asking?
14. Did you identify the news media organizations and mediums (i.e. websites, blogs) of
greatest importance to your message?
15. Did you prepare and release a Media Advisory, with the 5 W’s (who, what, when, where, and
why) of the press conference, to include location, start and finish times, the date, a brief
description of what is to be covered, names & titles of speakers, and your contact information?
16. Does the press conference timing support the news cycle? Does it support both local and
national deadlines?
17. Did you prepare Press Kits with speaker biographies, backgrounders on the incident and
No
62
Crisis Communication Press Conference Checklist
Criteria
Yes
organization, most recent press release, copies of pertinent reports, maps, etc.
18. Do you have personnel designated to answer phone queries about the press conference (and
incident) with query forms and monitor questions trends?
Site Preparation
1.
Do you have a prior agreement to use the site?
2.
Did you select a site at a well-known location?
3.
Did you designate an alternate site?
4.
Is the site easily accessible by road for the news media?
5.
Is there suitable parking within walking and equipment-lugging distance? Where?
6.
Did you check for a suitable podium backdrop, with no distractions or backlight?
7.
Are there suitable electrical outlets for news media cameras and recorders?
8.
Is there adequate open space for television cameras, lights, microphones?
9.
Did you provide technical support, such as access to internet?
10. Where is the media registration table? Do you have qualified people to man it? Do they have
phone or radio communications with you? Are there press kits available there?
11. Do you have a registration sheet at the table, so you can verify news media in attendance and
update your contact sheet?
12. Do you have qualified personnel video and audio recording the conference?
13. Do you have designated Security Personnel or local police to safeguard the press conference
site?
14. Are there rest rooms readily available?
Message Delivery*
1. Was top management involved and visible?
2.
Did top management go immediately to the incident scene? (Action is Communication!)
3.
Did the press conference facilitator establish ground rules and enforce them?
4.
Did you stay calm? (not lose your temper)
No
63
Crisis Communication Press Conference Checklist
Criteria
Yes
5.
Did you practice what you planned to say to the media aloud and did you test it?
6.
Did you employ Covello’s CCO, IDK, 27/9/3, and other dictums as you developed the
Opening Statement?
7.
Did you include ground rules in the introductory statement?
8.
Did you refrain from identifying the names of the injured or deceased until next-of-kin
were properly notified?
9.
Did you avoid statements that imply that cost is more important than public safety, health, or
environment?
10. Did you avoid evading statements and shifting responsibility?
11. Did you avoid the use of technical and legal jargon?
12. Did you avoid providing too much technical detail?
13. Did you indicate that you would get back by a specific time with an answer if you did not
know an answer to a question?
14. Did you avoid conjecture and speculation ("What if" questions)?
15. Did you start and end the press conference on time?
16. Did you thank the reporters for attending?
Nonverbal Communication
1.
Were you sensitive to the non-verbal messages you were communicating?
2.
Did you sit up straight, showing that you are paying attention and respecting your audience?
3.
Did you make eye contact? (Avoiding eye contact can make you look deceitful. If it is very
difficult to make eye contact, focus on the back of the room, not on your notes or the floor.)
4.
Did you avoid defensive, argumentative, and unreceptive body language (e.g., arms
crossed)? Did you stand with your arms straight at your sides?
5.
Did you avoid fidgeting, shuffling papers, or playing with your pen? (Keeping your feet
planted on the ground, sitting or standing still will make you look more controlled and
confident.)
Follow Up
1.
Did you answer questions unanswered at the press conference?
No
64
Crisis Communication Press Conference Checklist
Criteria
Yes
2.
Did you post transcripts and related materials on your web site?
3.
Did you monitor media coverage and correct any significant errors in reporting?
No
65
(APPENDIX B) PR SPOKESPERSON OPENING/CLOSING STATEMENT
Opening Statement
Good morning, I'm (name), (title) for the Hawaii Pacific Federal Executive Board.
Thank you all for your patience. We appreciate you getting here on short notice to help us
get the word out to the public regarding this incident. Before we proceed with this news
conference, I have a few administrative remarks.
First, we are here to provide information regarding the events surrounding (what the crisis
is). Second, if you did not receive your media kit after being accredited at the door, please see
Ms. (name) or Mr. (name) at the back of the room. (Have them raise his or her hand.)
Each media kit includes the biography of our spokesperson, (name of spokesperson), (title
of spokesperson) of the Hawaii Pacific Federal Executive Board.
In addition, a copy of (name of spokesperson) opening statement will be available
following the news conference for your reference. I encourage each of you to visit
www.honolulu-pacific.feb.gov for more basic information and recent images and news releases.
Now I will go over the ground rules. The press conference format includes an opening
statement by our spokesperson, followed by a brief question-and-answer period. I ask that you
refrain from asking questions until (name of spokesperson) has completed the opening statement.
I remind you that our spokesperson has oversight responsibilities to attend to, so (his/her)
time is limited to no more than 30 minutes. I will stay after (name of spokesperson) departure to
help clarify responses and take down any follow-up questions you may have. You will be
receiving answers to your questions.
Please raise your hand and state your name and affiliation when you ask your question. This
will help us get you the follow-up information you may desire. I will call for the next question.
Because of our time constraints, please limit the scope of your questions to information
surrounding this recent incident. Pleae let me know after (name of spokesperson) departure if
you need additional background information on the Hawaii Pacific Federal Executive Board.
Please ask only one question at a time, with only one follow-up question.
All statements are on the record and can be attributed to the speaker. This briefing will be
recorded.
Finally, I ask that you turn off or silence all pagers or cell phones for the duration of the
news conference.
Once again, thank you for coming down on such short notice to help us get the word out to
the public. Ladies and gentlemen, (name of spokeperson).
Closing Statement
Thank you, (name of spokesperson). (Spokesperson(s) depart the room)
(To the news media) And thank you all for attending.
A summary of (name of spokesperson) statement is available on our website, which, again, is
www.honolulu-pacific.feb.gov. Again, please see Ms. _________ or Mr. ____________ at the
back of the room, if you did not receive a press kit.
We will send out a media advisory if and when another news conference is scheduled.
This concludes our news conference. I will remain at the podium to collect additional
questions.
66
(APPENDIX C) MEDIA ADVISORY
HONOLULU-PACIFIC FEDERAL EXECUTIVE BOARD
300 Ala Moana Boulevard
Suite 8-125, Box 50268
Honolulu, Hawaii 96850
www.honolulu-pacific.feb.gov
CONTACT: Gloria Uyehara
Telephone: 808-541-2637
Fax: 808-541-3429
guyehara@hpfeb.org
** MEDIA ADVISORY **
WHO:
Honolulu-Pacific Federal Executive Board
WHAT:
(TITLE OF INCIDENT, KEY MESSAGES IN SECTION 16)
WHERE:
(LOCATION OF PRESS CONFERENCE, INCLUDE ADDRESS)
WHEN:
(TIME, MAKING SURE IT CORRELATES WITH NEWS MEDIA
SCHEDULES AND AIR TIME, LIST WHERE PARKING IS
AVAILABLE FOR THOSE WHO WISH TO ATTEND)
SPOKESPERSON:
Rear Admiral Charles Ray, Fourteenth Coast Guard District
No RSVP required.
ABOUT HONOLULU-PACIFIC FEDERAL EXECUTIVE BOARD:
The HPFEB’s boundaries include: the State of Hawaii, American Samoa, Guam, Marianas
Islands, Rota and Saipan, and Army units located in Eniwetok, Johnston, Kure, Midway, and
Wake Island in the Pacific. Consistent with the range of authority and discretion which Board
members hold by delegation from superiors in their respective agencies, it shall be the purpose of
the FEB to initiate improved coordination of governmental activity within the State of Hawaii
and that part of the Pacific area under jurisdiction of a member agency through cooperative
action among field establishments in the areas of government-wide policy implementation,
service to the community, and improving the quality of Federal Government and Federal
Service. The HPFEB is located at 300 Ala Moana Blvd. #4-123 in Honolulu. Call (808) 5412637 or visit www.honolulu-pacific.feb.gov for more information.
# # #
67
(APPENDIX D) PRESS RELEASE
HONOLULU-PACIFIC FEDERAL EXECUTIVE BOARD
300 Ala Moana Boulevard
Suite 8-125, Box 50268
Honolulu, Hawaii 96850
www.honolulu-pacific.feb.gov
Telephone: 808-541-2637
Fax: 808-541-3429
guyehara@hpfeb.org
** FOR IMMEDIATE RELEASE **
(DATE)
To:
(INSERT)
From:
FEB Executive Director
Subj:
(INSERT BASED ON KEY MESSAGES LOCATED IN SECTION 16)
At approximately (TIME) today (DATE), the HPFEB has advised (LOOK TO SECTION
16 AND INSERT RELATED KEY MESSAGE) because of (INSERT INCIDENT).
Crisis response personnel are now responding as well as (OTHER SUPPORT
RESPONSE GROUPS OR LOCAL MUNICIPALITIES). The HPFEB’s response groups
include (LIST APPROPRIATE GROUPS SUCH AS FIRE AND SECURITY OFFICERS,
ETC.).
Our major concerns are for the safety of our employees and the public and to minimize
environmental impact.
We are now involved in determining what has happened and what is being done to
mitigate the situation. As more details become available, we will pass them on to the media.
# # #
68
(APPENDIX E) COMPLETE MEDIA LIST (APRIL 2012)
When a crisis hits, news media play a vital role in helping communicate the HPFEB’s message
to key publics. Newspapers, television, radio, online-only newspapers, blogs, social media
networks and magazines are all important outlets to consider during and after a crisis.
See Appendix I for the comprehensive media contact list.
RADIO STATIONS
KSSK (92.3 FM / 590 AM) State Civil Defense designated
650 Iwilei Road #400
Honolulu, HI 96817
Jamie Hyatt, director of programming and operations
(808) 296-5959
(808) 296-9292
jamiehyatt@clearchannel.com
www.ksskradio.com
KUMU (94.7 FM)
1000 Bishop St. #200
Honolulu, HI 96813
(808) 947-1500
(808) 947-5868
www.kumu.com
PBS Hawaii
2350 Dole St.
Honolulu, HI 96822
(808) 973-1000
KRTR (96.3 FM, COX Radio)
900 Fort Street Mall #700
Honolulu, HI 96813
Wayne Maria
(808) 275-1000
wayne@krater96.com
www.krater96.com
KDNH (98.5 FM) owned by Clear Channel
Jamie Hyatt
(808) 550-9200
jamiehyatt@clearchannel.com
www.kdnk.org
KHPR (STATION) Hawaii Public Radio
Bill Dorman
(808) 942-5477
bdorman@hawaiipublicradio.org
KINE (105.1 FM)
Pioneer Plaza
900 Fort Street Mall #700
Honolulu, HI 96813
69
(808) 275-1000
Fax: (808) 536-2528
POWER (104.3 FM)
Pioneer Plaza
900 Fort Street Mall #700
Honolulu, HI 96813
(808) 275-1000
Fax: (808) 536-2528
Da Bomb (102.7 FM)
1833 Kalakaua Ave. #500
Honolulu, HI 96815
(808) 591-9369
CLEAR CHANNEL STATIONS:
KDNN-FM 98.5
KHJZ-FM 95.7
KHVH-AM 830
KIKI-AM 990
KSSK-AM 590
KSSK-FM 92.3
KUCD-FM 101.9
COX MEDIA GROUP STATIONS:
KRTR-FM 96.3
KINE-FM- 105.1
KKNE-AM 940
KCCN-FM 100.3
KPHW-FM 104.3
KRTR-AM 650
SALEM COMMUNICATION STATIONS:
KHNR-AM 690
KAIM-FM 95.5
KGU-AM 760
KHUI-FM 99.5
KKOL-FM 107.9
KHCM-AM 880
PUBLIC RADIO STATIONS:
Hawaii Public Radio
738 Kaheka St.
Honolulu, HI 96814
(808) 955-8821
Fax: (808) 946-3863
mail@hawaiipublicradio.org
news@hawaiipublicradio.org
70
Oahu:
KHPR 88.1
KIPO 89.3
Wailuku:
KIPM 89.7 FM
KKUA 90.7 FM
Hilo:
KANO 91.1 FM
PACIFIC RADIO GROUP STATIONS:
KPOA 93.5 FM east side, 92.9 FM west side
KJMD 98.3 FM east side, 107.3 FM west side
KJKS 99.9 FM east side, 99.3 FM west side
KLHI 92.5 FM
KMVI 550 AM
KNUI 900 AM
BIG ISLAND STATIONS:
KAPA 100.3 FM Hilo, 99.1. FM Kona
KKBG 97.9 FM Hilo, 106.1 FM Kona
KPVS 95.9 FM Hilo, 93.9 FM Kona
KHLO 850 AM Hilo, 790 AM Kona
INTERNET NEWSPAPERS
Honolulu Civil Beat
John Temple, editor
(808) 737-2300
www.civilbeat.com
Twitter: @civilbeat
Hawaii Reporter
6600 Kalanianaole Hwy. #212
Honolulu, HI 96825
Malia Zimmerman, editor
(808) 524-4500
Fax: (808) 524-4594
www.hawaiireporter.com
Twitter: @hawaiireporter
Hawaii Free Press
PO Box 61761
Honolulu, HI 96839
Andrew Walden, editor
Twitter: @hawaiifreepress
www.hawaiifreepress.com
Northshore News
66-437 Kamehameha Hwy. #210
71
Haleiwa, HI 96712
(808) 637-3138
Fax: (808) 637-8862
nshorenews@aol.com
www.northshorenews.com
NEWS STATIONS
KHON (FOX) State Civil Defense designated
Jennifer Brink, news producer (morning)
Ben Silva, news producer (day)
Nathan Nakama, news producer (night)
(808) 591-4278
news@khon2.com
www.khon2.com
Hawaii News Now
Mark Platte, news director
(808) 843-3601
mplatte@hawaiinewsnow.com
www.hawaiinewsnow.com
KITV (ABC)
Wanda Wehr, assignment editor
(808) 536-9979
wwher@kitv.com
www.kitv.com
PRINT NEWSPAPERS
Honolulu Star-Advertiser
500 Ala Moana Blvd. #7-210
Honolulu, HI 96813
Ed Lynch, manager editor
(808) 529-4758
elynch@staradvertiser.com
www.staradvertiser.com
Mary Poole, weekend editor
(808) 529-4748
mpoole@staradvertiser.com
Stephanie Kendrick, news editor
(808) 529-4329
skendrick@staradvertiser.com
George Lee, photo editor
(808) 529-4799
glee@staradvertiser.com
72
Scott Morifuji, online director
(808) 529-4700
webmasters@staradvertiser.com
MidWeek
500 Ala Moana Blvd. 500-7
Honolulu, HI 96813
Ron Nagasawa, publisher
rnagasawa@midweek.com
www.midweek.com
Don Chapman, editor-in-chief
(808) 529-4869
dchapman@midweek.com
Terri Hefner, senior editor
(808) 529-4865
thefner@midweek.com
Yu Shing Ting, managing editor
(808) 529-4872
yting@midweek.com
Honolulu Weekly
1111 Fort Street Mall
Honolulu, HI 96813
Mindy Pennybacker, editor
(808) 528-3144 ext. 18
mindypennybacker@honoluluweekly.com
www.honoluluweekly.com
Shantel Grace, managing editor
(808) 528-3144 ext. 13
shantelgrace@honoluluweekly.com
Pacific Business News
737 Bishop St. #1590
Honolulu, HI 96813
(808) 955-8100
Fax: (808) 955-8078
www.pacificbusinessnews.com
Hawaii Tribune-Herald
PO Box 767
Hilo, Hawaii 96721
Ted Dixon, publisher
(808) 935-6621
www.hawaiitribune-herald.com
Maui News
100 Mahalani St.
73
Wailuku, HI 96793
Joe Bradley, publisher
(808) 244-3981
jbradley@mauinews.com
citydesk@mauinews.com
letters@mauinews.com
www.mauinews.com
David Hoff, editor
davidhoff@mauinews.com
Maui Weekly
South Shore Plaza
411 Huku Lii Place #303
Kihei, HI 96753
Debra Lordan, editor
(808) 875-1700
Fax: (808) 875-1800
editor@mauiweekly.com
www.mauiweekly.com
Twitter: @themauiweekly
Trisha Smith, editorial assistant
office@mauiweekly.com
West Hawaii Today
PO Box 789
Kailua-Kona, HI 96745
(808) 329-9311
Fax: (808) 329-4860
Twitter: @westhawaiitoday
www.westhawaiitoday.com
Garden Island
3-317 Kuhio Hwy.
Lihue, HI 96766
Casey Quel, publisher
(808) 245-3681 ext. 221
cquel@thegardenisland.com
www.thegardenisland.com
Renee Haines, editor
(808) 245-3681 ext. 227
rhaines@thegardenisland.com
Dennis Fujimoto, photo editor
(808) 245-3681 ext. 253
dfujimoto@thegardenisland.com
MidWeek Kauai
74
500 Ala Moana Blvd. 500-7
Honolulu, HI 96813
Ron Nagasawa, publisher
rnagasawa@midweek.com
www.midweek.com
Amanda Gregg, editor
agregg@midweekkauai.com
Coco Zickos, staff writer
coco@midweekkauai.com
MAGAZINES
Hawaii Business Magazine
1000 Bishop St. #405
Honolulu, HI 96813
David Tumilowicz, publisher
(808) 537-9500
Fax: (808) 537-6455
davidt@hawaiibusiness.com
Steve Petranik, editor
(808) 534-7584
stevep@hawaiibusiness.com
Honolulu Magazine
1000 Bishop St. #405
Honolulu, HI 96813
A Kam Napler
(808) 537-9500
Fax: (808) 534-7155
akamn@honolulumagazine.com
www.honolulumagazine.com
Hawaii Magazine
1000 Bishop ST. #405
Honolulu, HI 96813
Derek Paiva, editor
(808) 537-9500
Fax: (808) 537-6455
derekp@hawaiimagazine.com
www.hawaiimagazine.com
101 Things To Do
(808) 951-6790
jwilliams@staradvertiser.com
www.101thingstodo.com
808ink Magazine
www.808ink.com
75
AKA Magazine
Steve Murray, editor
(808) 956-6500
smurray@midweek.com
www.koaanuenue.org/akamagazine
Ala Moana
1000 Bishop St. #405
Honolulu, HI 96813
www.alamoana.com/Events/Ala-Moana-Magazine.aspx
Aloha Street
500 Ala Moana Blvd. #513
Honolulu, HI 96813
(808) 593-9463
Aloha Visitors Guide
66 Kuukama St.
Wailuku, HI 96793
(808) 873-9677
Fax: (808) 873-9677
www.alohavisitorsguide.com
Building Industry
287 Mokauea St.
Honolulu, HI 96819
(808) 848-0711
Fax: (808) 841-3053
www.buildingindustryhawaii.com
Building Management Hawaii
287 Mokauea St.
Honolulu, HI 96819
(808) 848-0711
Fax: (808) 841-3053
www.tradepublishing.com/magazines/trade_bmh.html
Contrast
PO Box 372031
Honolulu, HI 96837
Daniel Ikaika Ito
info@contrastmagazine.com
www.contrastmagazine.com
Disfunkshion
Hugette Montesino
hugette@disfunkshionmagazine.com
www.dfsmag.com
Drive Guides
707 Richards St. #525
Honolulu, HI 96813
Winona Higashi, publisher
(808) 873-6240 ext. 24
76
di@honpub.com
www.hawaiidriveguides.com
FLUX
PO Box 30927
Honolulu, HI 96820
www.fluxhawaii.com
Free Surf Magazine
PO Box 1161
Haleiwa, HI 96712
Jeff Mull
(808) 638-7395
Fax: (808) 638-8946
Mull.jeff@freesurfmagazine.com
www.freesurfmagazine.com
Go! Kailua
Terri Hefner, editor
(808) 529-4712
thefner@midweek.com
www.gokailuamagazine.com
Go! Mokulele
36 North Hotel St. #a
Honolulu, HI 96817
(808) 688-8349
zebra@nellamediagroup.com
www.innov8magazime.com
Gold Magazines
532 Cummins St.,
Honolulu, HI 96814
Ron Ihori, editor
(808) 593-9404
Fax: (808) 593-9494
info@spotlighthawaii.com
www.spotlighthawaii.com
Green
PO Box 894061
Mililani, HI 96789
Kevin Whitton, editor
www.reenmagazinehawaii.com
Hana Hou
1114 10th Ave. #401
Honolulu, HI 96816
Michael Shapiro, editor
(808) 733-3343
Fax: (808) 733-3340
subscriptions@hana
Hawaii Buyers Guide
77
1000 Bishop St. #405
Honolulu, HI 96813
(808) 534-7152
Fax: (808) 537-6455
www.hawaiibuyersguide.com
Hawaii Hispanic News Magazine
PMB 344
PO Box 30800
Honolulu, HI
Marie Villa, editor
(808) 744-7255
info@hawaiihispanicnews.org
www.hawaiihispanicnews.org
Hawaii Home + Remodeling
Michelle McGuinness
(808) 534-7576
michellem@hawaiihomesandremodeling.com
Hawaii Homes & Land
Hank & Barb Berringer
(8708) 961-6589
www.homesandlandofhawaii.com
Hawaii Hospitality
287 Mokauea St.
Honolulu, HI 96819
(808) 848-0711
Fax: (808) 841-3053
www.hawaiihospitalityonline.com
Hawaii Military Guide
350 Ward Ave. $106-304
Honolulu, HI 96814
Charles Harrington, publisher
(808) 848-8883
Fax: (808) 848-0650
hpks@hawaii.rr.com
www.hawaiimilitaryguide.com
Hawaii Parent
350 Ward Ave. $106-304
Honolulu, HI 96814
Charles Harrington, publisher
(808) 848-8883
Fax: (808) 848-0650
hpks@hawaii.rr.com
Hawaii Pet Magazine
PO Box 240008
Honolulu, HI 96824
info@hawaiipetmagazine.com
78
www.hawaiipetmagazine.com
Hawaii Remodeling
Tom Kunz, editor
(808) 534-7568
tomk@hawaiihomeandremodeling.com
www.hawaiihomeandremodeling.com
Hawaii Skin Diver
1733 Dillingham Blvd.
Honolulu, HI 96819
Marc Inouye, editor
(808) 843-8182
Fax: (808) 848-5539
marc@hawaiiskindiver.com
www.hawaiiskindiver.com
Hawaii Transportation Association
PO Box 30166
Honolulu, HI 96820
(808) 833-6628
Fax: (808) 833-8486
info@htahawaii.org
www.htahawaii.org
Hawaii Wellness Directory
1400 Kapiolani Blvd. #C4261
Honolulu, HI 96814
(808) 394-8438
www.hawaiiwellnessmagazine.com
HI Luxury
Brian Berusch, editor
(808) 218-6712
www.hiluxury.com
Holoholo
Winona Higashi
(808) 873-6240 ext. 24
(808) 250-6240
Innov8
1000 Bishop St. #405
Honolulu, HI 96813
(808) 688-8349
zebra@nellamediagroup.com
Makai
PO Box 3232
Honolulu, HI 96801
Thalia Goo, editor
(808) 625-2444
info@makaihawaii.com
www.makaihawaii.com
79
Mana
1000 Bishop St. #405
Honolulu, HI 96813
John Aeto
(808) 534-7541
info@mymanamagazine.com
www.mymanamagazine.com
MMA Hawaii
PO Box 8709
Honolulu, HI 96830
www.mmahawaii.com
Modern Luxury
2155 Kalakaua Ave. #701
Honolulu, HI 96815
Margie Jacinto, editor
(808) 924-6622
mlow@modernluxury.com
www.modernluxury.com/modern-luxury-hawaii
Pacific Edge
1088 Bishop St. #1130
Honolulu, HI 96813
Lauren Kawana, editor
(808) 737-8711
Fax: (808) 356-1588
lauren@elementmediahi.com
www.thepacificedge.com
Pacific Paddler
PO Box 300345
Kaaawa, HI 96730
Ropati Hebenstreit, publisher and editor
(808) 351-2398
info@pacificpaddler.com
www.pacificpaddler.com
Pearlridge Magazine
1400 Kapiolani Blvd. #C-24
Honolulu, HI 96814
Reena Johnson, editor
(808) 941-0440
Fax: (808) 941-8386
Pleasant Hawaii
274 Puuhale Road #200
Honoluu, HI 96819
Sarah Yamanaka, editor
(808) 843-6000
Fax: (808) 843-6090
Spotlight Hawaii
80
532 Cummins St.
Honolulu, HI 96814
Ron Ihori, editor
(808) 593-9404
Fax: (808) 593-9494
www.spotlighthawaii.com
This Week
274 Puuhale Road #200
Honolulu, HI 96819
Sarah Yamanaka, editor
(808) 843-6000
Fax: (808) 843-6090
www.thisweek.com
Waikiki Magazine
500 Ala Moana Blvd. #7-210
Honolulu, HI 96813
Lianne Bidal Thompson
(808) 529-4747
www.waikikivisitor.com
WIRE NEWS SERVICES
Associated Press
500 Ala Moana Blvd. Suite 7-590
Honolulu, HI 96813
Oskar Garcia, editor
(808) 536-5510
Fax: (808) 531-1213
ogarcia@ap.org
www.aphawaii.org
Audrey McAvoy, reporter
amcavoy@ap.org
NATIONAL NEWS
EIN News
1025 Connecticut Ave. NW #1000
Washington, DC 20036
(202) 657-5158
Fax: (202) 478-2767
www.world.einnews.com/state/hawaii
Stateline
901 E St. NW, 10th floor
Washington, DC 20004
(202) 540-6469
Fax: (202) 552-2299
www.stateline.org
81
All Headline News
2771 Vista Parkway, F6
West Palm Beach, FL 33411
administration@allheadlinenews.com
www.allheadlinenews.com/news/Hawaii
BLOGS
Hawaii Blog
Ryan Ozawa
ryanozawa@gmail.com
Twitter: @hawaii
Focus: Hawai and technology
www.hawallweblog.com
Non-stop Honolulu
John Garcia
(808) 285-3363
Twitter: @johngarcia
Focus: entertainment, arts, music
www.nonstophonolulu.com
iLind.net
Ian Lind
(808) 955-1819
Focus: politics and news
www.iLind.net
Hawaii Vacation Blog
Bruce
bruce@hawaii-aloha.com
Focus: tourism
www.hawaiialoha.com/blog
Bytemarks Café
bytemarks@gmail.com
Focus: Hawaii and technology
www.bytemarkscafe.org
82
(APPENDIX F) GLOSSARY: LIST OF ACRONYMS, ABBREVIATIONS AND TERMS
CCP TERMS/NAMES


CCP................................................... Crisis Communication Plan
CMT.................................................. Crisis Management Team
ORGANIZATIONAL TERMS/NAMES









DOT.................................................. Department of Transportation
FEB.................................................... Federal Executive Board
FEMA............................................... Federal Emergency Management Agency
GSA................................................... General Services Administration
HPFEB ...............................................Hawaii Pacific Federal Executive Board
JTF-HD............................................. Joint Task Force Homeland Defense
NOAA............................................... National Oceanic and Atmospheric Administration
OPM ...................................................Office of Personnel Management
USARPAC........................................ United States Army Pacific
GOVERNMENTAL SHORTHAND












AAR.................................................. After Action Review
ADR ...................................................Alternate Dispute Reolution
CFC ....................................................Combined Federal Campaign
CFR................................................... Code of Federal Regulation
COOP................................................ Continuity of Operations
CPX................................................... Command Post Exercise
EAP................................................... Emergency Action Plan
EM..................................................... Emergency Management
FTE ....................................................Full-Time Equivalent
FPX................................................... Functional Planning Exercise
NIMS................................................. National Incident Management System
TTX................................................... Table Top Exercise
83
(APPENDIX G) RESPONSIBILITIES OF FEDERAL AGENCIES
1) Agency planning: Federal agencies are responsible for the development of their Emergency
Management (EM) and Continuity of Operations (COOP) plans, accountability and reporting of
personnel status to their national headquarters, determining “emergency personnel,” and
notifying personnel in writing if they have been designated as emergency personnel. Agencies
determine closure, dismissal and leave policies for employees on shift work and alternative work
schedules, and policies on telecommuting.
2) Emergency employees: Federal agencies on at least an annual basis should notify personnel
who must report for work and continue Government operations during a disruption of operations
and notify them in writing that they are designated as “Emergency Employees.” The notice
should include the requirement that emergency employees report for, or remain at work during
emergency situations, and an explanation that dismissal or closure announcements do not apply
to them unless they are instructed otherwise. Agencies should also develop a procedure to notify
non-emergency employees to remain at work during an emergency if necessary to support
essential functions. Agencies may also designate employees who telework/telecommute from an
3) Practice plan: Federal agencies, whenever possible, should include HPFEB Executive
Director in coordination when exercising their COOP emergency plans allowing this Plan into
the exercise play. Plan exercise will ensure the smooth activation of the plan when a disaster
threatens the State of Hawaii.
84
(APPENDIX H) INCIDENT INFORMATION SHEET
Complete using ink pen
Date: ___________
Time: __________
Initial Report: __________
Update: ___________
Describe the incident (i.e., hazardous material spill, equipment malfunction, serious injury, bomb
threat, fire, etc.):
Indicate when the incident occurred and when crisis personnel first responded:
Describe which crisis groups are responding:
Indicate where the incident occurred (building number, column number, east or west side of the
building, etc):
Describe the work performed in the building(s) where the incident occurred (i.e., machine, office
functions, etc):
Estimate the number of employees evacuated:
Estimate the number of employees injured, nature of their injuries (to clarify misleading reports),
and where they are being examined/treated (i.e., on-site medical, local hospital):
Describe what is being done to mitigate the emergency:
85
(APPENDIX I) TELEPHONE LOG SHEET
Priority: _____________
Date: ___________
Time: ____________
Call received from:
Name: __________________________________________________________________
Organization:_____________________________________________________________
Location: ________________________________________________________________
Message: ________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Call back by:
Date: _____________
Time: ____________
Notes: __________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________