Enterprise Content Management (ECM)
Solutions
23 September 2013
TABLE OF CONTENTS
1
Service Overview ........................................................................................................... 3
2
Why Capgemini ............................................................................................................. 3
Capgemini’s Service Offering and Methodology .............................................................. 5
2.1
Enterprise Content Management (ECM) Strategy ............................................................ 5
3
Benefits .......................................................................................................................... 8
3.1
Summary of Proposition .................................................................................................. 8
4
Pricing ............................................................................................................................ 8
5
Rightshore®.................................................................................................................... 8
6
Ordering & Invoicing Process ...................................................................................... 9
7
Termination Terms ........................................................................................................ 9
8
References ..................................................................................................................... 9
9
Further Information ....................................................................................................... 9
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1
Service Overview
Capgemini’s Enterprise Content Management (ECM) comprises of technologies, tools,
strategies, and methods used to capture, manage, store, preserve, and deliver content
and documents related to organizational processes across an enterprise.
Capgemini’s ECM services covers a wide array of functions, including:
2

Gathering, digitalizing, and recognition of characters

Storage and compression

Transformation, migration, optimization, and conversion of content

Printing, publishing, and packaging of content

Multi-format publishing (Web, WAP, magazines, etc.)

Version control, archiving, expiration, and destruction of content.
Why Capgemini
Capgemini's advisory and consulting services for Enterprise Content Management can
help clients assess readiness, build strategic solutions, and create roadmaps to enable
successful ECM solution implementations.
Capgemini offers robust and comprehensive solutions for Enterprise Content
Management under the BIM umbrella. This not only includes the consolidation and
analysis of structured information to provide Business Intelligence but also includes the
management of unstructured data and the presentation of this information via Portals
which also support Collaboration.
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Capgemini’s ECM services include the following which can be leveraged to develop a
solution for various clients:
ECM Strategy Assessment

Identifying ECM and non-ECM organizational pain points

Supporting key ECM initiatives and information needs through stakeholder
interviews,
infrastructure
assessments
and
prioritization
workshops
Infrastructure/Solution Assessment

Evaluating the client organization's infrastructure and existing technologies

Uncovering integration points, gaps in the existing infrastructure and additional
investments for consideration.
Business Case Development

Helping build ECM champions and sponsorship for the initiative

Evaluating potential revenues from doing business faster, added revenue streams
and savings from operational efficiencies and reduce headcount

Developing the business case and help seek funding for future phases.
Rapid ECM Health Check

Capgemini's ECM Health Check lets clients quickly assess the current content
management adoption maturity of your organization to help you uncover problem
areas and set the path forward.
Capgemini has expertise in a wide variety of ECM tools.
EMC2 Documentum
Capgemini is well versed with EMC’s Content Server, Document Management System,
WCM as well as Cofax, captiva and other third party tool integration.
Capgemini is a global alliance partner with EMC2 and was awarded the “EMC2 Partner
of the Year for Content Management and Archiving, 2010”.
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Fatwire
Capgemini has worked jointly with EMC and FatWire to specify requirements for
Documentum integration via FatWire’s Content Integration Platform and recently
announced a joint initiative to develop cloud-based FatWire services via joint press
release with FatWire offerings.
Capgemini was a Silver-level Sponsor for “FatWire’s Interact Global User Conference,
2010”.
Microsoft Office SharePoint Server
Capgemini has a substantial experience of implementing MOSS 2007 and SharePoint
2010-based ECM solutions and is well versed with eDRM, eDiscovery and SharePoint
enterprise search by deploying integrating MS FAST search Server for SharePoint.
Capgemini has also heavily deployed MOSS for internal knowledge sharing portals.
Capgemini was awarded the Microsoft Enterprise Partner of the Year Award, 2010.
IBM Filenet
Capgemini have worked in close association with Filenet for many years. Capgemini and
IBM work closely together to create, deliver, and manage repeatable, industry-specific
solutions based around the Filenet P8 Platform. Filenet offers Capgemini free, or
discounted, training courses including material as well as offers Capgemini accelerated
support when working on client sites.
Capgemini was awarded with Premier Business Partner Award, 2010 from IBM.
OpenText Livelink
Our OpenText expertise extends to Livelink ECM Suite, Livelink Archive Server, System
Integration capabilities with SAP, Microsoft Sharepoint, OCR/IR as well as custom
application integration using Livelink API
Capgemini has a strategic alliance with OpenText and was awarded the “OpenText
Growth Partner for 2009”
2.1 Capgemini’s Service Offering and Methodology Enterprise
Content Management (ECM) Strategy
Content management solutions are often implemented without an overall strategy and
governance. This becomes a key cause of inefficiencies and lost opportunities to
leverage the full range of services around information management.
The objective of an ECM strategy assessment is to identify defined roadmap proposal for
interventions that realise defined benefits across the full range of content management
capabilities.
Example: At one client individual groups had made local decisions about which ECM
systems overtime this resulted in large management inefficiencies. Capgemini was able
to identify hard and soft benefits in replacing these disparate tools with a strategic fully
defined ECM centralised service.
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We work jointly with you to define the ECM strategy and selection of right tools based on
the requirements that meets the customers’ business objectives.
We use a combination of information and enterprise architecture skills in conjunction with
our technology specialist teams to deliver our enterprise content management strategy
service. One of our key principles is that enterprise content management is as much a
business exercise as much as it is a technology exercise.
2.1.1
Content Management Services
Many organisations have large amounts of content in many different locations, e.g.
Fileshares, Legacy Applications, Email. One of the key phases of an Implementation of a
successful ECM solution is the migration of content into the solution.
Migration of content from disparate sources including enabling the decommissioning of
legacy systems. Within the a[pproach we will also identify options to reduce the amount
of content stored within the organisation.
Our Approach to Content Migration is based on a number of discrete phases, yet
recognises the risks within Content Migration by delivering in an iterative approach:

Principles/Constraints/Objectives – To produce a complete and relevant Migration
Strategy we will identify and document the Principles, Constraints and Objectives
which will influence the approach, roles and responsibilities and tools for the
Migration

Migration Strategy – The Strategy will document the Principles, Constraints and
Objectives as well as describing they key phases of the migration activity. The
strategy will also highlight any tools which we would recommend to be used during
the migration

Process – This will be a more detailed process which will need to be followed through
the migration activity including specific roles and responsibilities and, importantly,
rollback plans in the event of failure

Analyse/Plan/Execute/Review – This iterative approach to the migration reduces the
risk of failure.
We use a number of different tools and techniques based on the core technologies which
we will be migrating to.
2.1.2
Enterprise Collaboration
Information Technology expands communication, opportunities for collaboration, and
knowledge sharing resulting in greater opportunities for innovation and discovery.
Typically enterprise collaboration occurs though a set of fragmented tools, such as email, intranet, instant messenger, team rooms etc.
What is needed is an enterprise collaboration approach that allows efficient and secure
social networking, content creation, and real-time communications so that information to
be leveraged to support business decision making.
Some of the benefits of this are simplified and rapid access to information and better
information sharing.
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People need to quickly connect with the people and content across geographies and
internal and external organisational silos to get their work done.
Our approach is to apply a modular methodology with a consulting and a project phase.
Typical modules include; scoping, requirements definition, business case development,
determine performance indicators, audit & diagnosis, solution design, project kick-off.
2.1.3
Electronic Document & Records Management (EDRM)
Electronic document and records management aims to enable organizations to manage
documents and records throughout the document life-cycle, from creation to destruction.
EDRM includes a variety of functions such as:

Capture & Digitization - Gathering, digitalizing, and optical recognition of characters
OCR.

Storage and compression, possibly using cloud record management.

Transformation, migration, optimization, and conversion of content

Intranet/Extranet/Enterprise Content Management

Printing, publishing, and packaging of content

Multi-channel publishing

Archiving and Disposition.
Our approach to ECM recognises that ECM impacts all areas of an organisation:

Functional - With regulatory changes, requirements change as well; the functionality
of the applications must be revisited.

Organisational - Work habits change; thus it’s necessary to consider the humans
within the context of their enterprise (organization, practices, processes)

Technical - Products adapt to the technological innovation.
To deliver ECM solutions Capgemini will implement the most appropriate technology
based on the specific requirements of each client.
We are independent of software vendors and works with all the major players such as:

EMC (Documentum, Captiva)

IBM (FileNet)

Microsoft (SharePoint, FAST)

Alfresco

OpenText.
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3
Benefits
Following are the benefits of BIM Enterprise content management that helps clients to
achieve after implementing it:

An increase in productivity and a decrease in the cost of document handling

The transformation of the document into an enterprise asset (for example, publishing
of coherent reports generated from dispersed information)

An improvement in the time and efficiency of handling documents as a result of
workflow solutions

An improvement in customer service

The capitalization of knowledge (resulting in the decrease of risks and the increase in
the level of expertise)

Quality improvement : weaknesses in document management are the primary cause
of failure to achieve ISO 9000 certification and the implementation of quality
management systems

Simplified and rapid access to information

Sharing of information - information that is reliable and referenced

The diffusion / publication of information.
3.1 Summary of Proposition
Capgemini can provide individual services within each phase to support the client
through the initial assessment, the design, transition and operation of an MSI model or
can provide a comprehensive service covering the whole implementation. The scope of
the individual services to be provided will need to be discussed and ordered through the
G-cloud.
4
Pricing
Please refer to individual SFIA Rate Cards for pricing information. (Insert rate card or link
to rate card)
5
Rightshore®
Where required, Capgemini can provide experienced consultants from our overseas
delivery centres at reduced rates. Please refer to individual SFIA Rate Cards for more
information.
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Ordering & Invoicing Process
[Standard]
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Termination Terms
[Standard]
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References
[Standard]
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Further Information
For further information on our Enterprise Content Management (ECM) solutions, please
contact: publicsector.opps.uk@capgemini.com
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