Civic Innovation
Shaping Communities for the 21st Century
Presented to
American Chamber of Commerce Executives
August 25, 2013
Presented by : Glenda Hood and Shelley Lauten, Partners
21st Century Civic Innovation
Session Outline:
• Who’s in Charge?
• What IS Civic Innovation?
• How do you organize today’s communities for change?
Successes
Set-Backs
• Assessing and Applying “Critical Success Factors”
Small Group Discussion
Groups of 4-5: (15 minutes)
(Half the room)
• Identify one Successful Community Change Initiative to “dissect”
• Who were the Champions/Leaders?
• What steps were taken? (BRIEFLY Describe the Critical Success Factors)
(Half the room)
• Identify one Community Change Initiative to “dissect” that experienced a major
Set-Back
• Who were the Champions/Leaders?
• What steps were taken? (BRIEFLY describe the Critical Success Factors) and
why it was not successful
Six Steps to Civic Innovation ©
Build
Consensus
Perform the
Research
3
4
Involve the
Community
Develop an
Action Agenda
5
2
Define the
Problem
Monitor
Results
1
6
Case Study #1 Northlake Park School—a unique partnership
Build
Consensus
Perform the
Research
Define the
Problem
2
3
4
Involve the
Community
5
1
6
Develop an
Action Agenda
Monitor Results
Stakeholders defined the problem
Build
Consensus
Perform the
Research
Define the
Problem
3
4
Involve the
Community
2
5
1
6
Develop an
Action Agenda
Monitor Results
All Three Sectors…
Lake Nona (business):The Orange County School Board, City of
Orlando (government); YMCA, Orlando Health (independent)
…had to see benefit in this unique partnership
The Developer worked with Key Stakeholders to quantify the
impact of the Partnership
Build
Consensus
Perform the
Research
Define the
Problem
2
3
4
Involve the
Community
5
1
6
Develop an
Action Agenda
Monitor Results
On what could they agree?
Build
Consensus
Perform the
Research
Define the
Problem
2
3
4
Involve the
Community
5
1
6
Develop an
Action Agenda
Monitor Results
A shared vision
Build
Consensus
Perform the
Research
Define the
Problem
2
3
4
Involve the
Community
5
1
6
Develop an
Action Agenda
Monitor Results
Action plans
Build
Consensus
Perform the
Research
Define the
Problem
2
3
4
Involve the
Community
5
1
6
Develop an
Action Agenda
Monitor Results
Monitor results
Build
Consensus
Perform the
Research
Define the
Problem
2
3
4
Involve the
Community
5
1
6
Develop an
Action Agenda
Monitor Results
• “A” rated seven consecutive
years
• Strong parent and
community support (volunteer hours)!
Simple, right?
Build
Consensus
Perform the
Research
3
4
Involve the
Community
Develop an
Action Agenda
5
2
Define the
Problem
Monitor
Results
1
6
Lessons Learned:
• When you’re asked to lead…lead!
• All 3 Sectors must be included early
• Don’t skip over/rush any of the steps (especially 1 and 3)
• Partnerships are never easy; always better!
• Forget about “who gets the credit”
• The process remains the same, regardless of the civic
innovation you’re seeking
Other Civic Innovations:
Group Discussion
• How can the Six Steps of Civic Innovation © apply to your community
issue?
• What’s the biggest challenge for you in implementing Civic Innovation?
• What questions can we answer?