DATE:23 RD APRIL 2014 TIME: 9.00AM – 12.00PM
INSTRUCTIONS TO CANDIDATES
SECTION A is compulsory
Answer any three questions in SECTION B
This paper consists of 2 printed pages. Please turn over.

Question one
A). Briefly discuss the following terms i.
Negative reinforcement ii.
Perception iii.
Work ethics iv.
Encoding
3 marks
2 marks
2 marks
2 marks
B). Giving relevant examples, briefly discuss the difference between i) Cognitive and reinforcement approaches ii) Values and attitudes iii) Need for power and need for affiliation
4 marks
4 marks
4 marks iv) Performance-reward linkage and effort- performance linkage
4 marks
Question two a.
Motivation is the individual internal process that energizes, directs and sustains behavior. It is the personal force that causes one to behave in a particular way. Giving relevant examples discuss two motivational theories showing how they support the above statement. 10 marks b.
Values represent the basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence, identify and discuss five sources of values 5 marks
Question three a.
Decision making in a group is an involving process. Giving examples, discuss the interactive group decision making process showing the different steps involved. 10 marks b.
Briefly discuss the individual characteristics that influence worker’s
5 marks reactions to their jobs.
Question four
With the aid of a diagram discuss the inter-disciplinary relationships in
15 marks organizational behavior.
Question five
Leadership can be affected by a number of personal, interpersonal and organization factors. Using the leadership process model discuss the above statement.
State and discuss five different types of power
10 marks
5 marks
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BHR 202:Organizational Behaviour Page 2