MAINTENANCE & TRAFFIC
OPERATION
INCIDENT MANAGEMENT
The Illinois Tollway - 1958
• The Tollway opens in 1958
– 187 miles, serving 62,000 vehicles a day
– 8 maintenance sections
– 265 bridge structures
– 9 mainline toll plazas
– 15 ramp toll plazas
The Illinois Tollway - 2010
• The Tollway in 2010
– 286 miles, serving 1.4 million vehicles a day
– 2,035 lane miles
– 11 maintenance sections
– 636 bridge structures
– 22 mainline toll plazas
– 51 ramp toll plazas
TOLLWAY SYSTEM MAP
SYSTEM-WIDE AVERAGE DAILY TRAVEL
I90 – 301,750
Tri – 593,250
I88 – 260,970
N/S - 205,210
Rule of Thumb
• Every minute of
lane blockage on
the road can create
from four to nine
minutes of
resulting
congestion.
WHAT HAPPENS WHEN …..
Reasons for
Incident Management
• It improves highway
safety
• It reduces traffic
congestion
• It reduces emissions
and enhances
environmental
conditions
Keys to Incident Management
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Notification
Detection
Confirmation
Communication
Response
Site
management
• Clearance
Notification
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Motorist report to Tollway via cell phone
Internal report via State Police or Maintenance
Media report
#999 Cellular Express Line
TIMS (Traffic Incident Management Center)
CCTV surveillance observes incident
All notifications go through Computer-Aided
Dispatch Center (CAD)
CAD – COMPUTER AIDED DISPATCH
*999 Report
ISP DD-15
Maintenance
Maintenance
Towing &
Recovery
Motorist Call
CAD
Dispatch
Plaza Report
Fire &
Ambulance
911 Call
Transfer
Media
Incident
Notification
Traffic Operation Center
TIMS
TRAFFIC OPERATIONS
• TRAFFIC OPERATIONS CENTER – TIMS
– 5A-8P Mon/Fri (weekends as needed)
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4 console workstations
4 TIMS Computers
4 CAD computers
6 video wall units
Media hotlines/email notifications
Tollway LAN
Traffic Operations Cont’d.
• TIMS Responsibilities
– Incident detection, confirmation, assessment
– Monitor and report effects of construction on
traffic
– Communicate to the public
• Media, DMS, PCMS
– Regional communications
Communication
• Motorist - Customer
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Through 39 DMS on system
Through 49 PCMS
Through the GCM web page
E-mails to media, radio, and TV
Cross agency messaging
Response
• 11 maintenance locations
throughout system
– Responsible for 25 to 30
center line miles
– From 25 to 44 full-time
personnel
– 7 located in Chicago; 4
located in rural areas
• 24 x 7 operation routine
maintenance & incident
response
• Significant resource base
Response (cont.)
• All maintenance
personnel trained in
traffic control and as a
first responders
• ISP District 15 assigned
to Illinois Tollway
• 60 arrow-board response
units
• 55 fire and ambulance
agreements
Response (cont.)
• 36 towing and service
agreements
• 7 Vehicle recovery
agreements
• Hazardous materials
contracts
Highway Emergency Lane Patrol
HELP
Highway Emergency Lane Patrol
HELP (cont.)
Site Management
Traffic Control
• Not to be restrictive
• Be aware of the needs of
others
• Analyze what is needed
and how to establish
traffic flow
• Protect the scene for all
responders for duration of
operations
• Minimize lane blockage
and mitigate congestion
Primary Focus Is On Safety
• Protecting the
responders
• Attending to the
injured
• Safe travel through
the scene
On Scene Traffic Control
• Inherent danger while
working adjacent to
live traffic
• Need to establish a
safe working area
• Provide a temporary
work zone
INITIAL PHASE OF TRAFFIC CONTROL
FORMAL LANE CLOSURE
UN-NECESSARY LANE CLOSURE
Clearance
• Restore traffic flow
–Safely move traffic around
incident
–Re-open lanes without delay
–Average, 219,000 incidents
- Average clear time 34 minutes
Three “Cs” for a Traffic
Incident
• Communication
• Coordination
• Cooperation
Communication
• I-REACH (Illinois Radio Emergency
Assistance Channel)
• Various agencies can communicate
together
• It is a tool for assisting and locating
incidents
• Interactions at the scene
• Post incident review
• Mutual field visits to facilities
I-REACH RADIO
• This practice is used for emergency
response communications for incidents that
occur on the Tollway system
• Complies with the operational concepts
provided under and in support of the:
– National Incident Management System (NIMS)
– Unified Command System (UCS)
– Incident Command System Principles (ICS)
Coordination
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Set-up unified command
Identify the leaders; meet face to face
Assess resources needed and available
Determines staging areas for ancillary equipment
Allow time and opportunity to get the job done
Determine efficient exit strategy mitigate the
impact
Cooperation
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Take a team approach to incident resolution
Be aware of the needs of others
Maximize safety of the responders
Maximize the efficiency of operations
Provide highest level of service to our
customers
Questions?
Steve Musser
Smusser@GETIPASS.COM
IllinoisTollway.com
(630) 241-6800, extension 3904