Coaching for Organizational Improvement and
Leadership Enhancement:
Supervisory Training
To Enhance Practice (STEP) Program Overview
Monico Whittington-Eskridge, Statewide Administrator
David Moore, Technical Program Coordinator
Victor Lasko, Field Support Specialist
1
Introductions
• One Minute Manager Opening
Ken Blanchard
2
Workshop Overview
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STEP Program Overview
Illinois Model of Supervisory Practice
Coaching for Organizational Improvement
Assessment and Coaching Frameworks
Putting It Into Practice
Wrap Up
3
Setting the Stage
Supervisory
Training
to Enhance
Practice
4
Illinois Model of Supervision
Introduction and Overview
Administrative
Developmental
Clinical
Supportive
5
Coaching for Organizational
Improvement
SAFETY
PERMANENCY
WELLBEING
Engagement
Assessment
Action
Relationship
Self-Reflection
Coaching
SEACKing to GROW:
Assessment and Coaching Frameworks
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SEACK FRAMEWORK
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Skill
Environment
Attitude
Condition
Knowledge
KSA Working Together
Knowledge
Know what
Skills
Know how
Ability
Attitude
Know why
STEP Contribution
• Environment: looks at the environment such
as: resources available, culture of the
organization, and administrative structure
• Condition: looks at the specific conditions
such as: self care/stress, competing mandates
and physical space.
Shared Definition
 Skill- practiced abilities, facility in doing something,
dexterity and tact
 Environment- the sum of the social and cultural
conditions that influence the life of an individual or
community
 Attitude- established ways of responding to people and
situations
 Condition- the current reality of an individual that may
impact other factors of their life or ability to learn
 Knowledge- the required information to perform a task
as well as the capacity to apply it back to the work
situation.
All Behavior Has Meaning
KNOWN TO
OTHERS
KNOWLEDGE
& SKILLS
SEA LEVEL
UNKNOWN
TO OTHERS
ATTITUDE
The Iceberg
SEACK First to Understand
“Ability is what you’re capable of doing.
Motivation determines what you do. Attitude
determines how well you do it.”
-Lou Holtz
SEACK in Action
Modeling Assessment in Coaching
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Structuring a Coaching Session:
GROW Model
Definition of Coaching
Coaching is a process by which the
coach creates structured, focused
interaction with learners and uses
appropriate strategies, tools, and
techniques to promote desirable and
sustainable change for the benefit of
the learner, making a positive impact
on the organization.
Adapted from Mink, Owen, & Mink, 1993;Cox, Bachkirova, &
Clutterbuck, 2010
Golden Rules of Coaching
• Raise Awareness
• Create Responsibility
• Create Self Belief
Core Skills for Coaching Success
• Active & Interested Listening
• Questioning
• Giving Feedback
Benefits of Coaching
For the Individual
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•
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Develops self-awareness
Increases openness to learning
Instills greater clarity of roles and
responsibilities
Enhances ability to identify
solutions
Improves performance and goals
Improves skills and behaviors
Provides opportunities for
accountability to the organization
For the Organization
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Increases creativity and learning
Increases organizational performance
Creates an intrinsically motivating
environment
Improves relationships
Fosters greater use of individual’s
potential and talents
Provides opportunities for
accountability to the individual
Supports the organization in
adopting a learning environment
The GROW Framework
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1. Establish the Goal
2. Examine the Current Reality
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•
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Who
What
When
How often
3. Explore the Options
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Brainstorm
Think Creatively
Invite Innovative Ideas
Be Open to New
Possibilities
4. What Will You Do?
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Action Planning
Desired Outcome
Behavioral Anchors
Concrete Steps
Reflect on the Progress
Adjust and Revise as
Needed
Putting It Into Practice Activity
• Commit to specific actions in order to move
forward towards goal
“We must see people in terms of their
future potential, not their past
performance.”
-John Whitmore
Coaching Session
Coaching at Every Level
Individual
• Weight loss
• Time Management
• Career Change
• Personal
Improvement
• Financial
Management
• Getting Organized
Interpersonal
• Relationships:
Family
Work and School
Social and Peer
Professional
• Communication
Organizational
• Team Level
• Inter and Intra
Office
• Community
Partnerships
• Stakeholders
• Change
Management
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PUTTING IT INTO PRACTICE
SMALL GROUP ACTIVITY:
In Action
Debriefing Discussions
• Reflecting for a few minutes,
what lessons did you learn
from this experience?
• How might these lessons be
impacting you—what you
will continue to do, start or
stop doing in the future?
• What one action have you
identified for yourself?
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Wrap-Up
31
Coaching for Organizational Improvement and
Leadership Enhancement:
Illinois Supervisory Training
To Enhance Practice (STEP) Program Overview
Monico Whittington-Eskridge,
Statewide Administrator
773.803.2472
Monico.Whittington-Eskridge@illinois.gov
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