Which of the following
consists of the basic
information systems
required by
organizations to
coordinate worldwide
trade?
1. NAFTA
2. International information
systems architecture
3. Global business strategy plan
4. Enterprise-wide IT plan
5. Technology platform
Which of the following
consists of the basic
information systems
required by
organizations to
coordinate worldwide
trade?
1. NAFTA
2. International information
systems architecture
3. Global business strategy plan
4. Enterprise-wide IT plan
5. Technology platform
As a manager, you’ll want to know what special issues must be
addressed when developing and managing international
information systems.
A force in the
environment that
influences the
direction of a
business is called a(n)…
1.
2.
3.
4.
5.
internal force predictor.
external force predictor.
business driver.
technology platform.
global culture.
A force in the
environment that
influences the
direction of a
business is called a(n)…
1.
2.
3.
4.
5.
internal force predictor.
external force predictor.
business driver.
technology platform.
global culture.
The basic strategy to follow when building an international
system is to understand the global environment in which your
firm is operating. This means understanding the overall market
forces, or business drivers, that are pushing your industry
toward global competition.
Which of the following is
not a major dimension for
developing an
international information
systems architecture?
1.
2.
3.
4.
5.
Technology platform
Structure of the organization
Network access
Corporate global strategies
Business drivers
Which of the following is
not a major dimension for
developing an
international information
systems architecture?
1.
2.
3.
4.
5.
Technology platform
Structure of the organization
Network access
Corporate global strategies
Business drivers
The major dimensions for developing an international
information systems architecture are the global environment, the
corporate global strategies, the structure of the organization, the
management and business processes, and the technology
platform.
Which of the following
is not a general cultural
factor a business needs
to consider when
developing a global IS
infrastructure?
1.
2.
3.
4.
5.
Global knowledge base
Global workforce
Global social norms
Political stability
Global communication
technologies
Which of the following
is not a general cultural
factor a business needs
to consider when
developing a global IS
infrastructure?
1.
2.
3.
4.
5.
Global knowledge base
Global workforce
Global social norms
Political stability
Global communication
technologies
Consideration of the global workforce is actually a specific
business factor that a business needs to take into account.
The movement of
information across
international
boundaries in any form
is called…
1.
2.
3.
4.
5.
global data flow.
transborder data flow.
global information flow.
particularism.
global coordination.
The movement of
information across
international
boundaries in any form
is called…
1.
2.
3.
4.
5.
global data flow.
transborder data flow.
global information flow.
particularism.
global coordination.
Different countries around the globe have different laws and
expectations of how data will be managed. Financial services,
travel, and health care companies can be directly affected by
laws concerning transborder data flow and privacy.
Which type of global
business strategy
establishes numerous
regional headquarters and
takes advantage of any
local competitive
advantages?
1.
2.
3.
4.
5.
Domestic exporter
Multinational
Franchisers
Transnational
Globally based
Which type of global
business strategy
establishes numerous
regional headquarters and
takes advantage of any
local competitive
advantages?
1.
2.
3.
4.
5.
Domestic exporter
Multinational
Franchisers
Transnational
Globally based
In a transnational strategy, nearly all the value-adding activities
are managed from a global perspective without reference to
national borders, optimizing sources of supply and demand
wherever they appear, and taking advantage of any local
competitive advantages.
Which type of global
business strategy is
characterized by a farflung confederation of
production and marketing
facilities in different
countries?
1.
2.
3.
4.
5.
Domestic exporter
Multinational
Franchisers
Transnational
Globally-based
Which type of global
business strategy is
characterized by a farflung confederation of
production and marketing
facilities in different
countries?
1.
2.
3.
4.
5.
Domestic exporter
Multinational
Franchisers
Transnational
Globally-based
The multinational strategy concentrates financial management
and control out of a central home base while decentralizing
production, sales, and marketing operations to units in other
countries.
The type of global
system in which
systems development
and operation occur
totally at the domestic
home base is…
1. networked.
2. decentralized.
3. centralized.
4. transnational.
5. duplicated.
The type of global
system in which
systems development
and operation occur
totally at the domestic
home base is…
1. networked.
2. decentralized.
3. centralized.
4. transnational.
5. duplicated.
Information technology and improvements in global
telecommunications are giving international firms more flexibility
to shape their global strategies.
The type of global system
in which systems
development and operation
occur in an integrated and
coordinated fashion across
all units is…
1. networked.
2. decentralized.
3. centralized.
4. transnational.
5. duplicated.
The type of global system
in which systems
development and operation
occur in an integrated and
coordinated fashion across
all units is…
1. networked.
2. decentralized.
3. centralized.
4. transnational.
5. duplicated.
The configuration, management, and development of systems
tend to follow the global strategy chosen.
Which of the following
is not necessarily a
management
challenge in
developing global
systems?
1. Software releases
2. Applications development
3. Changes in business
processes
4. Common user requirements
5. Database definitions
Which of the following
is not necessarily a
management
challenge in
developing global
systems?
1. Software releases
2. Applications development
3. Changes in business
processes
4. Common user requirements
5. Database definitions
It is interesting to note that these problems are the chief
difficulties managers experience in developing ordinary
domestic systems as well but are enormously complicated in the
international environment.
Systems that support
functions that are
absolutely critical to
the organization are
called…
1. critical systems.
2. core systems.
3. vital systems.
4. strategic systems.
5. emergency systems.
Systems that support
functions that are
absolutely critical to
the organization are
called…
1. critical systems.
2. core systems.
3. vital systems.
4. strategic systems.
5. emergency systems.
Consider that not all systems should be coordinated on a
transnational basis; only some core systems are truly worth
sharing from a cost and feasibility point of view.
The way to identify
core business
processes is to
conduct a(n)…
1. feasibility study.
2. data-flow study.
3. workflow analysis.
4. integration analysis.
5. process analysis.
The way to identify
core business
processes is to
conduct a(n)…
1. feasibility study.
2. data-flow study.
3. workflow analysis.
4. integration analysis.
5. process analysis.
You should be able to identify and set priorities in a short list of
10 business processes that are absolutely critical for the firm
with a work-flow analysis.
The recommended
approach to designing
a global information
system architecture
is…
1. piecemeal.
2. grand design.
3. incremental.
4. evolutionary.
5. total incorporation.
The recommended
approach to designing
a global information
system architecture
is…
1. piecemeal.
2. grand design.
3. incremental.
4. evolutionary.
5. total incorporation.
The recommended approach is to evolve transnational
applications from existing applications with a precise and clear
vision of the transnational capabilities the organization should
have in five years.
The technology
challenge of making data
flow seamlessly across
networks shaped by
disparate national
standards is categorized
as a…
1. software challenge.
2. network challenge.
3. data-flow challenge.
4. hardware challenge.
5. cultural challenge.
The technology
challenge of making data
flow seamlessly across
networks shaped by
disparate national
standards is categorized
as a…
1. software challenge.
2. network challenge.
3. data-flow challenge.
4. hardware challenge.
5. cultural challenge.
The major networking challenge is making data flow seamlessly
across networks shaped by disparate national standards.
Truly integrated global
systems must have…
1. adequate workforces.
2. connectivity.
3. large numbers of users.
4. consolidated software.
5. outsourced management.
Truly integrated global
systems must have…
1. adequate workforces.
2. connectivity.
3. large numbers of users.
4. consolidated software.
5. outsourced management.
Connectivity is the ability to link together the systems and
people of a global firm into a single integrated network just like
the phone system but capable of voice, data, and image
transmissions. Integrated global networks are extremely difficult
to create.
Which of the following
is not necessarily a
problem with
developing
international networks?
1. Hardware management
2. Network management
3. Installation delays
4. Regulatory constraints
5. Disparate standards
Which of the following
is not necessarily a
problem with
developing
international networks?
1. Hardware management
2. Network management
3. Installation delays
4. Regulatory constraints
5. Disparate standards
Other difficulties with developing international networks include
costs and tariffs, poor quality of international service, changing
user requirements, and network capacity.
Which of the following
is a software method
companies are using to
standardize their
business processes on
a global basis?
1. Install enterprise systems
2. Install Microsoft office suites
3. Use outsourced software
4. Use Internet-based software
5. Use intranet-based software
Which of the following
is a software method
companies are using to
standardize their
business processes on
a global basis?
1. Install enterprise systems
2. Install Microsoft office suites
3. Use outsourced software
4. Use Internet-based software
5. Use intranet-based software
Increasingly, firms are turning to supply chain management and
enterprise systems to standardize their business processes on a
global basis and to create coordinated global supply chains.
Which of the following
is a method
manufacturing firms
are using to connect
to suppliers on a
global basis?
1. Intranet data exchanges
2. Electronic data interchanges
3. Videoconferencing
4. Groupware systems
5. Outsourcing
Which of the following
is a method
manufacturing firms
are using to connect
to suppliers on a
global basis?
1. Intranet data exchanges
2. Electronic data interchanges
3. Videoconferencing
4. Groupware systems
5. Outsourcing
Electronic data interchanges are used by manufacturers to
connect to suppliers. Groupware systems, e-mail, and
videoconferencing are important for knowledge and data-based
firms.
The practice of
handing off new
systems development
work or maintenance
of existing systems to
external vendors in
another country is…
1. external programming.
2. foreign programming.
3. external systems development.
4. offshore software outsourcing.
5. foreign systems development.
The practice of
handing off new
systems development
work or maintenance
of existing systems to
external vendors in
another country is…
1. external programming.
2. foreign programming.
3. external systems development.
4. offshore software outsourcing.
5. foreign systems development.
Both global and domestic firms increasingly are managing their
hardware and software resources using global teams including
offshore software outsourcing.
Which of the
following is not a
solution guideline for
managing
international
information systems?
1.
Coordinate applications
development
2.
Coordinate software releases
3.
Agree on common user
requirements
4.
Coordinate changes in business
processes
5.
Coordinate changes in
international standards
Which of the
following is not a
solution guideline for
managing international
information systems?
1.
Coordinate applications
development
2.
Coordinate software releases
3.
Agree on common user
requirements
4.
Coordinate changes in business
processes
5.
Coordinate changes in
international standards
When firms operate in many different countries, creating an
appropriate organizational and technology infrastructure for
conducting international business is very challenging.