Maurizio
Ammannato
• Mobile working can make a major contribution to:
•
Better customer service
•
Smarter working
•
Gains in efficiency
• Embedding mobile working involves managing
effectively the changes that affect people
• An overall transformation plan with Change
Management at its heart, is vital to embed change and
deliver success
Maurizio
Ammannato
Business case for mobile working
• A business case is a means of...
•
providing an analysis of costs, benefits and risks
•
putting an investment decision into a strategic context
•
providing the information necessary to make a decision about
whether to proceed with a mobile project
• It is the essential first activity of mobile technology
investment
• http://www.projectnomad.org.uk/index.html
• Logically structured to take you through each stage of
business case development
Maurizio
Ammannato
How do people react to change?
denial
commitment
anger
bargaining
exploration
depression
SOURCE: ADAPTED FROM KÜBLER-ROSS (1969)
People need to move or be moved along this change curve
Maurizio
Ammannato
What is Change Management?
Change management is the process of ensuring
that the people most affected by proposed organisational
changes are ready, willing and able to make the
operational and behavioural changes required
to deliver success.
It is the Change Managers aim to ensure that people
are willing and able to make the change happen
Maurizio
Ammannato
How important is it?
Reasons cited for failure of major change projects
Inexperience in scope
and complexity - 17%
Technical issues 14%
Lack of
communication - 20%
Failure to define
objectives - 17%
Project Management
Problems - 32%
SOURCE: AC SURVEY OF 276 MAJOR ORGANISATIONS
Evidence suggests that only 20% to 50% of large-scale change projects succeed, and
that the major cause of project failure is a failure to address the “people” issues
Maurizio
Ammannato
Business Transformation
change methodology
COMMUNICATION
Case for
Change
Benefit
Realisation
Operational
Alignment
Implementation
Support
How do
we embed
change?
How do we
implement
change?
How do we
measure
success?
Why do
we need to
change?
DELIVERING
DEFINING
Breakthrough
Teams
How do we
get there?
ENGAGING
Are we ready
to do it?
Who is
impacted?
What does
the future
look like?
How do
we lead?
Stakeholder and
Resistance
Management
Future
State
Planning and
Readiness
for Change
Change
Leadership
COMMUNICATION
Maurizio
Ammannato
Business Transformation
change methodology
COMMUNICATION
Case for
Change
Benefit
Realisation
Operational
Alignment
Implementation
Support
How do
we embed
change?
How do we
implement
change?
How do we
measure
success?
Why do
we need to
change?
DELIVERING
DEFINING
How do we
get there?
ENGAGING
Are we ready
to do it?
Who is
impacted?
What does
the future
look like?
How do
we lead?
Breakthrough Teams
Stakeholder and
Resistance
Management
Future
State
Planning and
Readiness
for Change
Change
Leadership
COMMUNICATION
Maurizio
Ammannato
The case for change should answer ...
Why should we
change?
What is the change?
What will happen if we
don’t change?
How much change is
involved?
Investment required:
time, technology,
money
What benefit will the
change deliver and
when?
Maurizio
Ammannato
Prioritising for Business Transformation…
Early successes
(which comprise both
quick hits and early wins)
Strategic Wins
Therapeutic Wins
Things to avoid!
Benefit
(those which do not
provide significant benefit
but which reduce hassle)
Landmines
Complexity/time to realise
These need to be planned for to ensure maximum impact in terms of
both the bottom line and the contribution they make to mobilisation
Maurizio
Ammannato
Business Transformation
change methodology
COMMUNICATION
Case for
Change
Benefit
Realisation
Operational
Alignment
Implementation
Support
How do
we embed
change?
How do we
implement
change?
How do we
measure
success?
Why do
we need to
change?
DELIVERING
DEFINING
Breakthrough
Teams
How do we
get there?
ENGAGING
Are we ready
to do it?
Who is
impacted?
What does
the future
look like?
How do
we lead?
Stakeholder and
Resistance
Management
Future
State
Planning and
Readiness
for Change
Change
Leadership
COMMUNICATION
Maurizio
Ammannato
‘Change leadership’ with
senior level sponsorship...
Joint Project board
Strategic Direction
Frequency: As needed
Programme Mgmt Exec
PM Exec Report
Reviews performance of:
All workstreams
Service Statistics
Report
Frequency: Weekly
Project Meetings
Service Reviews
… is also important to demonstrate the commitment of the
organisation and to achieve and sustain momentum in roll out
Maurizio
Ammannato
Managing stakeholders…
This group has
power as well as
understanding
High
advocates
opponents
x
UNDERSTANDING
OF CHANGE
PROGRAMME
x
x
x
x
x
x
indifferent
x
x
x
x
x
The only group
driving change
x
x
x
x
x
supporters
x
x
x
x
x
x
x
Low
x
resistors
followers
x
Against
For
AGREEMENT WITH CHANGE PROGRAMME
Maurizio
Ammannato
Business Transformation
change methodology
COMMUNICATION
Case for
Change
Benefit
Realisation
Operational
Alignment
Implementation
Support
How do
we embed
change?
How do we
implement
change?
How do we
measure
success?
Why do
we need to
change?
DELIVERING
DEFINING
Breakthrough
Teams
How do we
get there?
ENGAGING
Are we ready
to do it?
Who is
impacted?
What does
the future
look like?
How do
we lead?
Stakeholder and
Resistance
Management
Future
State
Planning and
Readiness
for Change
Change
Leadership
COMMUNICATION
Maurizio
Ammannato
Staff involvement at all levels is vital
The more motivated a team
becomes, the more involved
they will want to be
Involvement is a prerequisite
of commitment
Recognition of success
builds motivation
Commitment brings success
Success must be recognised
Maurizio
Ammannato
Key messages
• Embedding mobile working involves managing
effectively the changes that affect people
• An overall Transformation Plan with Change
Management at its heart is vital. This should include:
• Visible and senior leadership and sponsorship
• A business-driven case for change
• Effective stakeholder management and communication
• Staff involvement at all levels
• Clear focus on benefits realisation planning
Maurizio
Ammannato
Maurizio
Ammannato