Maurizio Ammannato • Mobile working can make a major contribution to: • Better customer service • Smarter working • Gains in efficiency • Embedding mobile working involves managing effectively the changes that affect people • An overall transformation plan with Change Management at its heart, is vital to embed change and deliver success Maurizio Ammannato Business case for mobile working • A business case is a means of... • providing an analysis of costs, benefits and risks • putting an investment decision into a strategic context • providing the information necessary to make a decision about whether to proceed with a mobile project • It is the essential first activity of mobile technology investment • http://www.projectnomad.org.uk/index.html • Logically structured to take you through each stage of business case development Maurizio Ammannato How do people react to change? denial commitment anger bargaining exploration depression SOURCE: ADAPTED FROM KÜBLER-ROSS (1969) People need to move or be moved along this change curve Maurizio Ammannato What is Change Management? Change management is the process of ensuring that the people most affected by proposed organisational changes are ready, willing and able to make the operational and behavioural changes required to deliver success. It is the Change Managers aim to ensure that people are willing and able to make the change happen Maurizio Ammannato How important is it? Reasons cited for failure of major change projects Inexperience in scope and complexity - 17% Technical issues 14% Lack of communication - 20% Failure to define objectives - 17% Project Management Problems - 32% SOURCE: AC SURVEY OF 276 MAJOR ORGANISATIONS Evidence suggests that only 20% to 50% of large-scale change projects succeed, and that the major cause of project failure is a failure to address the “people” issues Maurizio Ammannato Business Transformation change methodology COMMUNICATION Case for Change Benefit Realisation Operational Alignment Implementation Support How do we embed change? How do we implement change? How do we measure success? Why do we need to change? DELIVERING DEFINING Breakthrough Teams How do we get there? ENGAGING Are we ready to do it? Who is impacted? What does the future look like? How do we lead? Stakeholder and Resistance Management Future State Planning and Readiness for Change Change Leadership COMMUNICATION Maurizio Ammannato Business Transformation change methodology COMMUNICATION Case for Change Benefit Realisation Operational Alignment Implementation Support How do we embed change? How do we implement change? How do we measure success? Why do we need to change? DELIVERING DEFINING How do we get there? ENGAGING Are we ready to do it? Who is impacted? What does the future look like? How do we lead? Breakthrough Teams Stakeholder and Resistance Management Future State Planning and Readiness for Change Change Leadership COMMUNICATION Maurizio Ammannato The case for change should answer ... Why should we change? What is the change? What will happen if we don’t change? How much change is involved? Investment required: time, technology, money What benefit will the change deliver and when? Maurizio Ammannato Prioritising for Business Transformation… Early successes (which comprise both quick hits and early wins) Strategic Wins Therapeutic Wins Things to avoid! Benefit (those which do not provide significant benefit but which reduce hassle) Landmines Complexity/time to realise These need to be planned for to ensure maximum impact in terms of both the bottom line and the contribution they make to mobilisation Maurizio Ammannato Business Transformation change methodology COMMUNICATION Case for Change Benefit Realisation Operational Alignment Implementation Support How do we embed change? How do we implement change? How do we measure success? Why do we need to change? DELIVERING DEFINING Breakthrough Teams How do we get there? ENGAGING Are we ready to do it? Who is impacted? What does the future look like? How do we lead? Stakeholder and Resistance Management Future State Planning and Readiness for Change Change Leadership COMMUNICATION Maurizio Ammannato ‘Change leadership’ with senior level sponsorship... Joint Project board Strategic Direction Frequency: As needed Programme Mgmt Exec PM Exec Report Reviews performance of: All workstreams Service Statistics Report Frequency: Weekly Project Meetings Service Reviews … is also important to demonstrate the commitment of the organisation and to achieve and sustain momentum in roll out Maurizio Ammannato Managing stakeholders… This group has power as well as understanding High advocates opponents x UNDERSTANDING OF CHANGE PROGRAMME x x x x x x indifferent x x x x x The only group driving change x x x x x supporters x x x x x x x Low x resistors followers x Against For AGREEMENT WITH CHANGE PROGRAMME Maurizio Ammannato Business Transformation change methodology COMMUNICATION Case for Change Benefit Realisation Operational Alignment Implementation Support How do we embed change? How do we implement change? How do we measure success? Why do we need to change? DELIVERING DEFINING Breakthrough Teams How do we get there? ENGAGING Are we ready to do it? Who is impacted? What does the future look like? How do we lead? Stakeholder and Resistance Management Future State Planning and Readiness for Change Change Leadership COMMUNICATION Maurizio Ammannato Staff involvement at all levels is vital The more motivated a team becomes, the more involved they will want to be Involvement is a prerequisite of commitment Recognition of success builds motivation Commitment brings success Success must be recognised Maurizio Ammannato Key messages • Embedding mobile working involves managing effectively the changes that affect people • An overall Transformation Plan with Change Management at its heart is vital. This should include: • Visible and senior leadership and sponsorship • A business-driven case for change • Effective stakeholder management and communication • Staff involvement at all levels • Clear focus on benefits realisation planning Maurizio Ammannato Maurizio Ammannato