Job Posting Department: 81 Organization: 819320 Job Code/Title: 498300 - Executive Offices - Ex Phrc Reg II Hbg - Human Relations Representative 3 Position Number: 12644 County: Dauphin Work Location: PHRC Harrisburg Regional Office 333 Market Street, 8th Floor Harrisburg, PA 17101 Type of Job: Civil Service Union: SEIU Local 668 Bargaining Unit: F5 Seniority Unit: Human Relations Commission - Harrisburg Region Type Position: Permanent / Full Time Salary Range: $52,186 - $79,257 Pay Schedule / Range: ST / ST08 Posting Length: 10 days Posting Dates: 5/26/2015 - 6/4/2015 Contact Number: (717)783-8253 or alseibert@pa.gov Information: WORK HOURS: 8:30 AM - 4:30 PM PLEASE NOTE: Only Pennsylvania Human Relations Commission employees are eligible to apply for this position. Description of Duties: This position provides supervision for a team in the investigation and conciliation of complaints of discrimination in employment, education, housing, commercial property, and public accommodations alleged to have occurred because of their protected class such as race, color, sex, national origin, ancestry, religious creed, familial status, age, disability, and/or retaliation. This position ensures a team of HRR1s and HRR2s applies the proper investigative procedures and theories in analyzing complaints of discrimination; and also oversees the proper usage of the Commission's internal computer software, "Case Management System" (CMS) and "TEAPOTS", if applicable, within the team. The incumbent: Maintains working knowledge of PA Human Relations Act, PA Fair Educational Opportunities Act, and other laws, policies, and procedures relating to illegal discrimination. Incumbent uses this knowledge to guide staff in the proper investigation of complaints. Leads team meetings to discuss, gain knowledge, and receive feedback from the entire team regarding unique or complex cases which require prompt legal direction. Reports information discussed at the Team Meetings to the Regional Director using the prescribed template. Also participates in all other required meetings. Ensures that investigative and administrative work is completed in accordance with established Case Investigative Procedures and that deviations from established procedures are documented. For example, the incumbent reviews and approves the HRRs service package prior to issuance and verifies that preliminary analysis has been completed and entered timely in CMS. The incumbent also reviews and approves the HRRs final analysis and collaborates with legal staff as needed for each case. Follows up with team members on the status of all pending investigations. Makes CMS entries, which indicate supervisory directions given for each complaint. Reviews the team's work products for accuracy and thoroughness. Meets with each team member monthly to conduct case audits and to provide written direction for the next four weeks. Submits monthly reports to the Regional Director which reflects case closures, pending cases, and cases that are considered priorities by the Commission. Conducts quarterly and annual performance reviews to reflect each team member's work results and overall level of performance. Ensures employee leave usage is monitored and entered timely into ESS. Issues directives and memorandums when needed to train, guide, direct, or otherwise inform team members of proper procedures to follow. Provides constructive feedback to the team throughout the year. Identifies and recommends to the Regional Director the team's training needs. Administers disciplinary action or takes corrective action as appropriate. Addresses public inquiries and answers questions about complaints from internal and external sources. Effectively communicates with the public, all parties, and staff. Reviews Fact Finding Conference agenda questions and notes to verify that they are comprehensive, clear, and concise. Conducts Conciliation Conferences as needed and recommends Public Hearings if the conciliation fails. Testifies at public hearings and/or civil proceedings, when necessary. Performs outreach and conducts training presentations on behalf of the Commission. Performs other duties as assigned. Essential Functions: * Perform a full range of supervisory duties * Communicate effectively both orally and in writing * Interpret and apply anti-discrimination laws and theories * Analyze, review, and oversee the proper drafting of the team's correspondence, investigative findings, and other documents * Organize and prioritize work * Use the phone system and standard office equipment * Conduct Conciliation Conferences * Use a computer and associated software applications * Travel to various locations, as required Last Date Job Applications Will Be Accepted: Thursday, June 4, 2015 THIS IS AN ENTRY LEVEL POSITION Recruitment Method(s): Applicants must meet one (or more) of the following methods(s) to be considered for this vacancy: Promotion Without Examination Reassignment Eligibility - all candidates 1. Meet the minimum experience and training required for the job: One year of experience as a Human Relations Representative 2; OR Three years of professional administrative, criminal, or regulatory investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings, which includes two years of experience investigating compliance with local, state, or federal anti-discrimination laws; and a bachelor's degree; OR An equivalent combination of experience and training that includes three years of professional administrative, criminal, or regulatory investigative experience involving the gathering of evidence, interviewing, and reporting investigation findings, which includes two years of experience investigating compliance with local, state, or federal anti-discrimination laws. 2. Be a resident of Pennsylvania. 3. Be eligible for selection in accordance with Civil Service rules. The below organization and or location restrictions apply only to the following recruitment options: o Reassignment Organization and/or location restrictions 4. Be currently employed in the following Organization(s): PLEASE NOTE: Only Pennsylvania Human Relations Commission employees are eligible to apply for this position. 5. In one of the following Area(s): o STATEWIDE (ANY/ALL COUNTIES) Eligibility - Competitive Promotion Without Examination Only CLASS RESTRICTIONS 1. Have held regular civil service status in one of the following classifications: o Human Relations Representative 2 PLEASE NOTE: Only Pennsylvania Human Relations Commission employees are eligible to apply for this position. ORGANIZATION AND OR LOCATION RESTRICTIONS 2. Be currently employed in the following Organization(s): PLEASE NOTE: Only Pennsylvania Human Relations Commission employees are eligible to apply for this position. 3. In one of the following Area(s): o STATEWIDE (ANY/ALL COUNTIES) Selection Criteria 4. Minimum experience and training required for the job. 5. Meritorious service; defined as (a) the absence of any discipline above the level of written reprimand during the 24 months preceding the closing date of the posting, and (b) the last due overall regular or probationary performance evaluation was satisfactory or higher. 6. Seniority, defined as a minimum of one year(s) in the next lower class(es) by the posting closing date of 6/4/2015. Application Instructions 7. Interested qualified applicants must submit all requested materials as specified in the "How To Apply Section". Failure to comply with the above application requirements will eliminate you from consideration for this position. Send completed application materials to the address listed in "How To Apply" section. 8. Additional information may be obtained by calling: (717)783-8253 This section is issued for compliance with Management Directive 580.19, Promotion in the Classified Service without Examination. How to apply - all candidates: The following materials must be mailed and postmarked on or before Thursday, June 4, 2015: 1. Completed Civil Service Application (0.40 MB) 2. Most Recent Employee Performance Review 3. Submit a request for consideration in the form of a memorandum, letter, or bid form which must be accompanied by a resume which reflects work history and education. If interested in applying by mail, please send above specified materials to: CONTACT PERSON: Alyssa Seibert ADDRESS: PA Human Relations Commission 333 Market Street, 8th Floor Harrisburg, PA 17101 TELEPHONE: 717-783-8253 EMAIL: alseibert@pa.gov The Commonwealth of Pennsylvania is an equal opportunity employer.