IT & Business Models
Value chain and organizational systems
Chp. 10
The Business Model (p. 113)
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Market/industry
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Customers, competition
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Offering
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Physical and service component, price/cost
Environment
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Activities and organization
The Company
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The company and its value chain!
Internal
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Resources
Environment
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Human, physical, organizational
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Suppliers
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Factor market, production input
External
External
Value chain and organizational
systems (VCO)
VCO systems
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Accounting systems
Human resource management systems
Distribution systems
Work flow systems
Enterprise resource planning
systems (ERP)
Logistics
Production
Distribution
Sales
Materials management
Accounting
Financial
Controlling
Investment management
ERP
System
Human resources
Development
Administration
Payroll
Workforce planning
Time management
Departments and ERP-systems
customer service
production
marketing
sales
ERP
System
Human ressources
procurement
inventory
accounting
The journey of paper based
order
sales poersonel
Sales manager
manufactoring
shipment
Doc.
Doc.
Doc.
Doc.
Writes
order
Checks
order
Manufactures
order
Deliver
order
accounting
Doc.
Invoice/
payment
ERP systems
Information flow of an order
Orders
Reports a demand
Purcasing
Supplier
Pays money
Places an order
Customer
Pays money
Delivers material
Sales
Places an order
Checks order
Manufacturing
Plans,
Manufactures
Delivers item
Delivers
item
Shipping
ERP systems
SAP R3
Navision (Damgaard Data now MicroSoft)
ERP systems
http://www.sap.com/solutions/index.epx
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SAP is a world leader in business solutions, offering comprehensive software and services that can address your unique needs.
mySAP ERP -- This solution provides end-to-end functionality for business analytics, financials, human capital management, operations, and
corporate services -- and allows you to upgrade to the full range of SAP solutions.
mySAP Business Suite -- This family of adaptive business solutions optimizes your most critical business processes. Built on the SAP NetWeaver
platform, mySAP Business Suite solutions include mySAP Customer Relationship Management, mySAP Product Lifecycle Management, mySAP
Supply Chain Management, and mySAP Supplier Relationship Management.
SAP xApps -- SAP offers packaged composite applications that run on top of existing, heterogeneous systems -- integrating them into crossfunctional, end-to-end business systems that let you execute enterprise-wide strategies with greater ease and efficiency.
SAP Manufacturing -- This solution empowers both discrete and process manufacturers with role-based software that leverages real-time data -enabling you to respond quickly to changes in demand, coordinate your value chain, comply with health and safety standards, and improve
productivity.
SAP NetWeaver -- This integration and application platform is the technical foundation for mySAP Business Suite and SAP xApps. SAP
NetWeaver delivers a complete, open, and flexible infrastructure that allows you to integrate SAP and non-SAP applications easily.
Solutions for small and midsize businesses -- These affordable, prepackaged, and easy-to-implement solutions are designed to deliver SAP
functionality and industry best practices to small and midsize companies.
SAP solutions for mobile business -- With these solutions, you can leverage your existing IT investment by extending key business processes to
your mobile workforce through a variety of mobile devices, including palmtop computers, personal digital assistants (PDAs), and laptops.
Analytic applications -- With analytic applications by SAP, you can make effective use of the business-intelligence functionality embedded in the
software that supports your business processes. These applications enable the insights that can increase the value gained from your enterprise
software.
SAP integration program for enterprises -- This program supports the seamless integration of SAP Business One and mySAP All-in-One solutions
into the larger system landscape -- enabling your enterprise to take advantage of these cost-effective solutions to support subsidiaries,
corporate subdivisions, and business partners.
CMM
Capability Maturity Model and ERP
Warning: Don’t introduce ERP below level 3
5.
4.
3.
2.
1.
Optimising
Managed
Defined
Repeatable
Initial
© Systematic Software Engineering A/S
Effects on business (+)
Business process improvement
Integration among business units
Realtime access to data and information
Standardization of company processes
Increased flexibility
Increased productivity
Increased customer satisfaction
Optimazation of the supply chain
Reduction of rework
Business growth
Improvement of order-to-cash time
Competitive position ability
Implementation of shared services
Improved time to marked cycles
Improved product quality
Effects on business (÷)
Very high implementation costs (US$400.000 to US$300
milion)
Personnel turnover
Organisation development is needed
Side effects
ERP consulting services relates to US$8 billion year
2002