FAQ
Version 1.0.0
Date 19 April 2014
What is MobileReadyWorld?
MobileReadyWorld is business branding name of one of service provided by Lahase technologies.
MobileReadyWorld is a managed service, with partnership with its affiliate’s in mobile website
technology.
Millions of people are now using their mobile phones to surf the Internet and look for information and
services. Our service ensures customers can easily find your business anywhere, anytime. Your
customers get immediate access on their mobile phone to all the key information about your business
and are able to contact you with just one click or touch.
MobileReadyWorld is a mobile website platform that enables businesses to create a mobile website that
works on all devices [even PC’s] in minutes. With its intuitive and easy-to-use interface, customers get
immediate access to key information about the business and can contact the business with one click or
touch on their mobile phone, anywhere, anytime.
What are the benefits to my customers?
MobileReadyWorld helps you address the rapidly growing number of mobile web users, and provides
you with an easy and welcoming way to grow your business. MobileReadyWorld offers the perfect
solution for a company looking to capture more business from mobile users: we help you increase your
visibility and maximize every lead.
How is my mobile site built?
When you sign up with MobileReadyWorld, your mobile site is set up, designed and hosted in the cloud.
This leaves you free to focus on running your business. MobileReadyWorld will make changes to your
mobile site, for you, quickly and effectively. Another great feature of the service is that some of the
content from your desktop site will be also available on your mobile site.
What is included with MobileReadyWorld?
The following is included in the package:
- Hosting, design, and set up of your mobile site
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- Ongoing email support
- One free change request per year (additional changes incur a fee)
- A fair use policy applies to traffic volumes. 2,000 page views per day is the approximate ceiling.
What is NOT included with MobileReadyWorld?
No code delivery would be done to MobileReadyWorld customers.
The ownership of domain & hosting packages done with our affiliates would be with MobileReadyWorld.
A. Our customers cannot claim them at any time for transfer during or after account setup with
us our templates with variety are defined & customer cannot ask beyond them since we are
dependant with our affiliates for them
How fees/charges set with MobileReadyWorld?
The Customers would be billed annually.
The paid amounts would be non-refundable
Mobile website would be provided to you on annual rental basis & hence invoices would be
sent to you before billing date.
Once time account setup fee is for your customer account setup with us & it does not
guarantee any delivery of your website.
Advance fees
Types of fees Account set up fee – One time account set up fee with MobileReadyWorld
B. Consulting fee - Fee charged for any discussion/meeting/consultation/demonstration with
customer regarding MobileReadyWorld products.
C. Domain fee - Fee for registration of domain name like ABC.com or PQR.mob or others
D. Hosting fee-This would be charges to host the mobile web data on our affiliates cloud server
E. Advance payment – This would be payment to kick off the project work for customer.
Without this we do not guarantee to proceed or liable for any work /deliverable for
customer.
F. Analysis/Design/development /implementation fee - This would be fee/charge for our
effort to setup mobile website for you.
G. Technical Support fees – After signed off implementation, if there is technical issue in
mobile web, technical support fee would be charged for consultation / resolution work.
H. Annual rental fee - This need to be paid annually by each customer as part of account
rental.
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I.
Monthly rental fee - This need to be paid monthly by each customer as part of account
rental.
Depending on the product offered & customer account type either monthly or annual fee
set for you.
J.
Ad hoc fees/charges – After signed off implementation, If any change request is raised by
customer, those tasks would be considered as ad hoc tasks & separate fee would be
charged depending on efforts required for it.
K.
Late fees/charges – Any payment which is not paid by customer on or before due date, then
customer account would be charged with late fees of INR 500 or 2 % per month of due
amount (whichever is higher amount that would be applied).
L. Activation fees – If any customer account is suspended for any reason, then we can check if
it can be reactivated. Activation fee would be charged for it.
Can I set up my own Mobile Site?
Yes you can. We have a Self-Service option, where MobileReadyWorld will provide the hosting and you
can design and build your own mobile website. This product is available in selected countries & with
additional charges for this service.
What languages are available?
- The mobile website can be created in many languages.
- The mobile user can translate the mobile site into 30+ languages
Does MobileReadyWorld provide Analytics?
MobileReadyWorld can provide analytics for site owners to track how much traffic is coming to their
site. Sites also have the option to utilise Google Analytics.
Will my mobile website work on all mobile devices?
Yes. With a variety of interface templates, the service delivers a great experience on Smart phones &
other mobile device s which helps convert mobile traffic into customers.
Can I add my own custom icons to my mobile website?
Yes, you can provide MobileReadyWorld with custom icons for all the features that can be displayed on
your mobile site. Service depends on availability of feature in your selected package.
How does MobileReadyWorld help to increase a site's visibility in mobile search engines?
Your MobileReadyWorld site is built using good practice recommendations, as outlined in Google's
Search Engine Optimization Guide, which include creation of a sitemap, well defined page titles and
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descriptions, and optimized site structure for navigation, good URL structure, optimized robots.txt, and
site submission to directories. In addition, you can provide keywords for your business, which are used
to assist search engines to rank the site's relevance to an end user's search request. Links to social
network sites will also assist in this process.
What's the benefit of buying the MobileReadyWorld service?
MobileReadyWorld lets your business reach a broader audience. Recent studies show that the mobile
web is the place to be: 43% of consumers use their browser to access the internet on their phone, and
68% of consumers indicated that if they knew a website had a 'made-for-mobile' version, they would
make a point to visit it over the standard website. Of mobile users that had a bad experience on a
website (e.g. navigation was difficult because the site wasn't optimized for mobile browsing), 61% said
they would not revisit the site. You can make sure that you aren't missing out on the growing mobile
audience
Will this replace my desktop site, or be in addition to my desktop site?
While your existing web site is aimed at giving a full and comprehensive picture of your business, a
MobileReadyWorld mobile site allows you to deliver immediate access to what matters most when on
the go. The two sites are complimentary and work together to make sure your customers are getting the
most appropriate experience for their context and their device. For customers who do not yet have a
desktop site and are maybe daunted by the prospect of having to build one, MobileReadyWorld offers a
really easy way to get up and running with a website that will work on both the PC and mobile phone.
What are the benefits to my customers?
Studies show that visitors who access a desktop site on their mobile phones complain about how much
time and data is required to load the site and how hard it is to find the information they need. Most of
these customers abandon such sites quickly out of frustration and are unlikely to return and, worse yet,
look for a competitor with a more mobile-friendly site.
A MobileReadyWorld site provides your mobile visitors key information about your business, quickly. A
MobileReadyWorld site is designed with the mobile user in mind. You save them time and money, and
you easily convert them into happy, paying customers.
How will people actually get to my site?
There are four ways by which users can reach your site. The easiest way is to promote the site to your
customers. For example, using MobileReadyWorld you can send links via text message for your
MobileReadyWorld site to your customers’ mobile phones so they always have your information to
hand.
1 - Automatic redirection - add redirection code to your desktop site, so if your
customers go to your desktop website on a mobile device they will be automatically
redirected to your mobile site seamlessly. You can generate the code to add to your
desktop site from the ‘Redirection Code Generator’ feature in the ‘Tools’ area or by
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clicking on the Finish button on the Control Panel. You can generate the code to insert in
any of the following JavaScript, PHP, JSP, ASP, Wordpress, Drupal 6 & 7, Htaccess
2 - Generate the QR Code flyer from the ‘QR Code’ feature in the ‘Tools’ area. QR codes
are a great way for people to go directly to you mobile site. You can easily generate a
QR Code and/or marketing flyer with one click. You can print this and place it in your
store/business location or include in any marketing materials so that people can scan
the QR code with their phone and be brought directly to your mobile site. QR codes can
be created to point to any page on your mobile site. Your QR code will always work,
even if you change the domain of your mobile site.
3 - Search. Users on mobile devices increasingly see mobile sites returned in search
results, so MobileReadyWorld sites will increase your business’s visibility to mobile
users.
4 - Add a link on your desktop website to your MobileReadyWorld site. This will help
increase awareness that the mobile site is available. This functionality is offered as part
of the MobileReadyWorld package, and can be easily put in place by the designer of
your desktop website.
How does MobileReadyWorld help to increase a site’s visibility in mobile search engines?
Each MobileReadyWorld site is built and optimized for SEO, as outlined in Google’s Search Engine
Optimization Guide, which includes the automatic creation of a sitemap, well defined page titles and
descriptions, optimized site structure for navigation, good URL structure, optimized robots.txt, and site
submission to directories.
In addition, you can add keywords for your business to each feature/page of your mobile; these
keywords are used to assist search engines to rank the site’s relevance to an end user’s search request.
Links to social network sites will also assist in this process.
What is included in the package?
The following is included in high end MobileReadyWorld package. This may vary for other low end
packages.
- Hosting of the MobileReadyWorld site
- Unlimited access to the Control Panel to modify your mobile website site
- A fair use policy applies to traffic volumes a 2,000 page views per day is the approximate ceiling.
For MobileReadyWorld to work, is an existing website required to use as a source site? No.
MobileReadyWorld helps you keep the information on your mobile site in sync with information on your
desktop site. However, we can easily set up your MobileReadyWorld site as a standalone website.
How soon is a MobileReadyWorld site live after the service is activated?
This depends on the set delivery date for each customer
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What browsers, phone types and cellular services are supported?
MobileReadyWorld is the most comprehensive and advanced database of mobile phones types and
services in the market. MobileReadyWorld leverages this technology to adapt itself dynamically to the
specific phone in the hand of your visitor. From high-end touch-screen devices to lower-end phones,
MobileReadyWorld guarantees the best possible mobile experience to all your mobile customers.
How many users can the MobileReadyWorld site handle?
MobileReadyWorld leverages one of the most advanced technologies to ensure scalability and fast
response even in the moments of highest pressure. However, a Fair Use Policy applies, which limits
traffic to your MobileReadyWorld site at 2,000 page views per day.
I already own a domain name, can I use it for MobileReadyWorld instead of getting another one?
Yes, you can use an existing domain. Make sure that the DNS of the domain you want to use for your
mobile site is updated. You need to set up a CName record on the domain you want to use for your
mobile site. This needs to point to lb.gomobi.info
Can I add multiple domains to point to my MobileReadyWorld site?
Yes. Just let your reseller know which domains you want to point to you MobileReadyWorld site and
they can take care of the rest. Make sure that you update the DNS of the domains that you want to use
[if they do not reside with the reseller you purchased MobileReadyWorld from]
I already own a domain name, but it is with another registrar, what do I need to do to use it?
You will need to make changes to the DNS settings of the domain you wish to use. You need to set up a
CName record on the domain you want to use for your mobile site. This needs to point to
lb.gomobi.info. Please contact you MobileReadyWorld support team for instructions.
Can I transfer my MobileReadyWorld subscription to another provider?
No, your MobileReadyWorld subscription is a unique contract with your provider and so to transfer to
another provider you would need to purchase a separate subscription with the alternative provider.
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Design Section
Language & Region
• Multi-lingual Support
• What does this feature mean to me?
Your mobile site can now be accessed in several languages to accommodate the diverse needs of
businesses around the world.
o What languages are available?
US English, UK English, German, Spanish, Brazilian Portuguese, French, Dutch, Japanese, Russian, Italian
and Chinese (Simplified).
o Can I change the language of the Control Panel?
Yes, choose your language you want the Control Panel to be displayed in from the drop down menu at
the top of the Control Panel. This will result in the reload of the Control Panel in the language selected.
It will not affect the mobile site.
o Can I also change the language of my mobile website?
Yes, via the Language & Region feature on the Design tab of the Control Panel.
o Will this affect text I have already added to my Mobile site?
No, it will only affect the default text. Any content you add can be in any language you wish.
Logo
• Can I add a logo to my website?
Yes, go to the ‘Logo’ feature in the Design area. You can browse for an existing logo or enter an image
web address URL. If you have added a logo to your site this will replace the stock image of the template
you choose. You can replace or remove the stock image or logo via the ‘Logo’ feature.
• Can I replace my Logo with an image carousel?
Yes, go to the ‘Logo’ feature in the Design area. Select +Add image, you can browse for an existing image
or enter a URL to an external image. Select the image you want to use from the ‘Image Library’ and click
ok. If you want to add a link to this image select what feature you want to link to from the drop down
menu [you can also add an external link] and click Add. The images and links where applicable will be
added to the carousel.
• How many images can I add to the Logo carousel?
You can add a maximum of 6 images to the carousel.
• Can I add Links to images in the Logo carousel?
Yes, you also have the option to add a link to each image. Simply select the +Add image via the ‘Logo’
feature and browse for an existing image. When you have selected the image, choose what feature you
want to link to from the ‘Link Image’ drop down menu and click Add.
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• Can I change how quickly the carousel rotates?
Yes, the ‘Logo’ carousel will start automatically when the site loads, this setting can be configured in the
‘Advanced Options’ area of the feature. You can also choose to display navigation arrows and add a
margin to the carousel.
• Can I stop the carousel from rotating?
Yes, in the ‘Advanced Options’ area of the feature you can uncheck the box ‘Automatically play carousel
when site loads’ and check the box ‘Display navigation arrows’ which will allow customer to rotate
images using navigation arrows.
• Does the Logo carousel work on all devices?
No, the Logo carousel will only work on high end devices, the first image of the carousel will be
displayed on all other devices.
• What image will be allocated to the Web App bookmark icon?
The Web app icon will automatically be created from the first image added to the Logo carousel, you
have the option to change this image by selecting ‘Browse for image file’.
Templates
• Can I change the layout/template of the mobile website?
Yes, go to the ‘Templates’ feature in the Design area. There are various pre-set templates to choose
from. Click on the thumbnail image to view a larger image, select the ‘update’ button to apply the
template to your site. The colors, layout, icons and images of the template selected will be applied to
your site. You can replace or remove the stock image of the template via the ‘Logo’ feature. You can
further customize your site layout by building your own template from the Header and Body, Site
Navigation and Icon Set of the template individually. To change the colours of your site go to the ‘Site
Colors’ feature in the Design area.
• How do I add the Navigation Menu Bar to my site? In the Templates panel in the Design area, go to
the ‘Site Navigation’ options and select the position for the Navigation Menu Bar [Top or bottom] and
click the ‘Update’ button. The main navigation will then be added to your site.
• I want to remove the Navigation Menu Bar from my site? In the Templates panel in the Design area,
go to the ‘Site Navigation’ options and select the select the image with no navigation bar and click the
‘Update’ button. The main Navigation Menu Bar will be removed from your site.
Site Colors
• Can I customize the colors on my mobile site?
You can customize the colors of your mobile website in the ‘Advanced Options’ area of the ‘Site Color’
feature in the Design section of the Control Panel.
• How can I change the colors of the Navigation Menu Bar on my site? Go to the ‘Site Colors’ panel in
the Design area, and click on ‘Advanced Options’, to modify the Navigation Menu Bar colours.
Site Footer
• Can I remove the branding in the footer of the site?
Yes, go to the ‘Site Footer’ panel in the Design area in the Control Panel and select the ‘Turn off Footer
Branding’ option. This will remove the branding in the footer of the site.
• Can I customize the footer of my site?
Yes, go to the ‘Site Footer’ feature in the Design area of the Control Panel. You can opt to display the
primary number for your business and the business address on the footer of your site on just the home
page, on just the subpages or on all pages. You also have the option to display an icon with each. In the
‘Advanced Options’ area of the ‘Site Color’ panel you can customize the colors of the footer.
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Background
• Can I add a background image to my site?
Yes, you can upload a background image to your site via the ‘Background’ feature in the Design area of
the Control Panel. You can display the background image just on the home page or on all of the pages of
the sites. You can decide if you want the background image to be displayed when your site is viewed on
tablet devices. Additional options include the ability to ‘Offset’ the site content; this will push all of the
site content down the page of the site. Background Images must be less than 4Mb. Supported formats:
JPEG, PNG and GIF, animated gifs also supported.
Features Section
Call Us
• What format should my phone be in?
Ideally in standard international format e.g. +1.1223434344. Avoid putting any space or any sign in
between other than the leading + (can be replaced by a double 0) or the dot after the country code. You
can also just write it as an uninterrupted sequence of number the way it should be dialed.
• Do I need an international code with my phone number?
It is recommended to include the international code so that click to call would work also on foreign
phones (e.g. a tourist wanting to get in touch with you via your mobile site). You can however also just
write the local number if you prefer.
• Can I add multiple phone numbers?
Yes, you can add up to six ‘Click to Call’ features to your site. Each phone number added to the site via
the ‘Call Us’ feature will be displayed as a separate feature on the home page of the site and the
Navigation Menu Bar.
To add multiple phone numbers to a site, go to the ‘Call Us’ feature and enter the phone numbers you
want to add to your site, select which phone number you want to display as the primary phone number
for your business. The Primary phone number will be displayed on the header of the subpages of the site
and in the footer of the site. A phone can be also be added to each location you add to the ‘Find Us’
feature.
Find Us
• Can I add multiple locations?
You can add up to 6 locations via the ‘Find Us’ feature. A Google map, directions and address for each
location is displayed with the option to add a Click-to-Call phone number to each location. The
addresses will be displayed on the same page on your site in the order they were added.
• Can I change the order of the locations added to my mobile site?
Yes, select the location that you want to move using the drag and drop icon within the feature.
Full Website
• Can I link to my existing website from my mobile website?
Yes, within the list of features you can use the ‘Full Website’ feature to link to your existing website.
Enter the address [URL] of your desktop website into the ‘Your Website address’ field. This will associate
your existing web site with your mobile website.
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Booking Request
• Where does the booking request go?
You can either specify the email address where you wish to receive the booking request or if you link to
an existing booking engine on your existing website then it will send the request to the same place it
does on your existing website.
Images
• Can I upload images to my Mobile Website?
Yes, you can upload images to create a gallery using the ‘Image’ feature or you can insert images directly
into a page by clicking on the image icon on the WYSIWYG editor. When adding images to any feature
on the site, the site owner will have the option to select from all other images that have been previously
uploaded to the site, upload a new image or link to an external image hosted elsewhere.
• Can I link to an existing gallery of images from my Mobile Website?
Yes, via the ‘Image’ feature you can add a link to an existing gallery, select the ‘Add link to existing
gallery’ option and enter the URL of the gallery you want to link to. You can automatically pull in images
from Flickr, Picasa and photobucket.
• Can I change the order of images that I have added to my Mobile Website?
Yes, via the ‘Image’ feature select ‘Add/manage images’ button, select the image that you want to move
using the drag and drop icon, the changes will automatically be updated.
Menu
• Can I add Menu’s to my mobile site?
Yes, via the ‘Menu’ feature in the feature section of the ‘Control Panel’ you can create a custom menu or
pull content from a menu that is already online using https://locu.com/. Users who do not have their
menu listed with https://locu.com/ have the option to signup free online.
• How do I create a custom menu?
Select the ‘Menu’ feature within the feature section of the ‘Control Panel’. There are three preformatted
categories [appetizers, main courses, and deserts] to act as a prompt. These options can be renamed or
removed by clicking on the ‘pencil’ icon or the red ‘x’ icon. Additional categories can be added as
needed, you can also reorder items within each category using the drag and drop icon. If you have
added prices you have the option to display a currency symbol.
• Can I change the order of items within each menu category?
Yes, simply select the category that you want to make changes to and reorder items using the drag and
drop icon.
• Can customers link to the Booking request feature from the menu?
Yes, you can add a link to the ‘Booking request’ feature so that site visitors can make a reservation
directly from the menu. Select the ‘Add a link to Booking Request feature’ when you are creating your
custom menu. The ‘Booking request’ feature needs to be activated and added to the site.
Products - Shopping Cart/mCommerce
• Can I sell products on my mobile site?
Yes, you can create a shopping cart and sell up to 50 products for visitors to purchase via PayPal and/or
Google Checkout. You can create a shopping cart in the’ Products’ feature. A valid PayPal or Google
Checkout Merchant ID is required to set up your cart. Shipping should be included in the product price
listed.
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• How do I set up a Google Checkout Account? – Go to https://checkout.google.com/sell/ to set up your
Google Checkout account. During the signup process, you'll be asked for your contact and business
information
• How do I set up a PayPal account? – Go to https://www.paypal.com/webapps/mpp/merchant to set
up your PayPal Merchant account. During the signup process, you'll be asked for your contact and
business information
• Can I sell products via PayPal and Google Checkout? – Yes, you can add both payment options if you
have a valid Merchant ID for both.
• I cannot add shipping cost to my products? – There currently is no option to add shipping cost
separately. The price of each product you are selling should include the shipping cost.
• What currencies are supported? – All currencies supported by PayPal and Google Checkout.
• Can I display my products in different currencies? – No, all your products sold must be in the same
currency.
• How many products can I add to my products page? – You can add up to 50 products to your products
page.
• Can I add products without adding a payment option? – No, you have to add a PayPal or Google
Checkout payment option.
• Can I change the order of products added to my Mobile Website?
Yes, via the ‘Products’ feature select ‘Add/manage images’ button, select the image that you want to
move using the drag and drop icon, the changes will automatically be updated.
Contact Us
• Can I add a phone number and email address to the ‘Contact Us’ form?
Yes, you can display a phone number and email address under the form on the site façade. The email
address displayed on the site façade will be the one provided, the phone number displayed will be the
primary phone number that has been added to the ‘Call Us’ feature.
Coupons
• Can I add multiple Coupons?
Yes, you can add multiple Coupons via the ‘Coupons’ feature. The coupons will be displayed on the same
page when viewed on a mobile device. They will appear in the order they were added to the feature.
• Can I change the order of coupons added to my Mobile Website?
Yes, via the ‘Coupons’ feature select the coupon that you want to move using the drag and drop icon.
• Can I create redeemable Coupons?
Yes, to make a coupon redeemable click on the ‘Redeem Options’ of the Coupon and select the ‘make
this coupon redeemable’ option. There are various options to choose from:
o You can add a limit to the number of times a coupon can be redeemed or you can leave it unlimited.
If unlimited is selected then the coupon can be redeemed by any number of people until the coupon
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expiry date is reached [if an expiry date has been added]. If a limit is set, then the redeem button will be
removed from the coupon once the limit has been reached.
o You can opt to display a brief form to your site visitors in order to redeem the coupon [this
information will be emailed to you once submitted].
o You can add a custom message to the confirmation page [displayed once the coupon is redeemed].
o A coupon can only be redeemed once per device. If a person tries to redeem the coupon again then a
message will be displayed to say that they have already redeemed this coupon.
o The coupon will be displayed on the site until it reaches the expiry date set. If no expiry date is set
then the coupon will be displayed until it is removed from the site.
• How many times visitors redeem a coupon from my site?
Currently, a coupon can only be redeemed once per device. Once it has been redeemed it cannot be
redeemed again on the same device. A message is displayed if a visitor tries to redeem the coupon more
than once ‘You have already redeemed this coupon’
• Can I see how many coupons have been redeemed from my site? Yes, if you have added the option
to redeem a coupon from your site then the number of times it has been redeemed will be displayed at
the top of the ‘Redeem Options’ of the coupon in the feature panel.
Add Link
• Can I add links to pages on my desktop site?
Yes, by using the ‘Add Link’ feature. Just add in the URL of the page of your desktop site that you want
to link to. You can add multiple links to pages on your desktop site.
• Will content on my desktop site automatically be synched with my mobile site?
If you add links to pages on your desktop site using the ‘Add Link’ feature or if you activate the ‘Full
Website’ feature then any changes you make to your desktop site content will be reflected on your
mobile site without you having to do anything.
• What will my existing website look like on a mobile phone
By adding the ‘desktop website’ feature or by adding links to pages on your desktop site using the ‘Add
Link’ feature your visitors will have the option to view a ‘mobile friendly’ version of your desktop site
content or view the desktop website as seen on a computer.
Add Page
• Can I add a page to my mobile site?
Yes. You can add a page to your mobile site using the ‘Add Page’ feature in the Control Panel. There is
no limit on the number of additional pages you can add to your site.
Forms
• Can I create custom forms for my mobile website?
Yes use the form feature to create forms to suit your business needs. You can customize the form name,
add a brief description to appear on form, add email address and add confirmation page text.
• How many custom forms can I create?
You can add up to 8 custom forms to your mobile website.
• Do I have the ability to select different field types?
Yes, you can choose from multiple field types such as text fields, text areas, check boxes, radio buttons,
and drop down menus. You also have the option to make fields required so the site visitor has to fill
them in before they can submit the form
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• Can I add multiple email addresses to the ‘Forms’ feature?
Yes, you can add multiple recipient email addresses to all forms created via the ‘Forms’ feature. Each
email address needs to be separated by a comma. Form submissions will be sent to all of the email
addresses that have been added.
• Can I change the order of fields within forms added to my Mobile Website?
Yes, via the ‘Forms’ feature select the form that you want to change. Select ‘Add form fields’ button,
select the field that you want to move using the drag and drop icon.
Videos
• Can I add videos to my mobile website?
Yes you can add videos to your mobile site. You can either add a link to a YouTube or Vimeo video
and/or a YouTube or Vimeo Channel/Playlist. You can add multiple videos to a page [up to 10] and/or
you can add multiple video pages.
• Can I insert videos into a page on my mobile site? Yes. You can insert a YouTube or Vimeo video into
any features that has a WYSIWYG editor. Just click the required video icon and insert the video ID in the
popup widow and click the ‘ok’ button.
• What video formats are supported?
YouTube and Vimeo videos are supported.
Event Calendar
• What is this feature?
This feature allows you to publicize your events using an RSS feed. (RSS feeds provide users with
frequently updated content e.g. using a local theatres event guide feed).
• What are the benefits of this feature?
Visitors to your mobile site can automatically add events from this feed to the calendar on their mobile
(cell) phone (primarily Smartphones).
• How does this feature work?
This feature allows you to display a feed from a Google Calendar in your mobile site. It can be used to
power an event calendar (e.g. gigs in a club) or to show available/busy times in your schedule. Users can
also use the search function to search for specific events. Users with phones that support the vCal
format (Blackberries, some Nokias) can also add specific events to their phone´s internal calendar to get
reminders for those events.
• How do I enable this feature?
To activate this feature you will need to specify the URL of the XML feed of the Google Calendar you
want to display in your mobile site. For instructions on how to locate this feed see
http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=37648
We recommend using the private XML feed to avoid issues with access permissions. It is also possible to
use the public XML feed for Calendars that are Public, but not for calendars that are only shared with
some users.
• What types of calendars are supported?
Currently only Google Calendar is supported. You can sign up for free at
http://www.google.com/calendar .
• How do I add/delete/manage events?
To manage your events please use the Google Calendar interface directly at
http://www.google.com/calendar .
• How do I find the right XML feed for my calendar?
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For instructions on how to locate this feed see
http://www.google.com/support/calendar/bin/answer.py?hl=en&answer=37648
• Can I feed multiple calendars into this feature?
No. You can only use one feed at a time.
Reviews
• Can I add Reviews and Testimonials to my mobile website?
Yes, display your top business reviews from Yelp and/or FourSquare on your mobile site. Go to the
Reviews feature and enter the URL to your Yelp page and your FourSquare page in the fields provided.
New reviews added to Yelp and/or FourSquare will automatically be updated on your mobile site.
Site Translation
• What is this feature?
This feature allows the site visitor to select the language of their choice by clicking on the ‘Site
Translation’ feature on your mobile site.
• How is it activated?
Click ‘Add to Site’ button on the’ Site Translation’ feature in the Control Panel
• Why are some of the translations inaccurate?
This feature is based on a third party automated translation and therefore errors can occur.
• Why is the content related to the desktop website feature not translated?
We do not translate your desktop site. All other content on your mobile site will be translated.
Tools Section
Ads
• Can I display mobile ads on my site? Yes you can add ads to your mobile website. Go to the ‘Ads’
feature in the Tools area and select an Ad provider and enter in the relevant information. In the
‘Advanced Options’ area you can select where you want to position the ad on your site.
• What mobile ad platform providers do you support? The following Ad platform providers are
supported
o Adfonic - adfonic.com/
o Google Adsense - google.com/adsense
o Mojiva - www.mojiva.com/
o Smaato - www.smaato.com/
• Can I display mobile ads on any page/feature of my site Yes, via the ‘Ads’ feature you can select to
add ads to all pages of your site, just the home page or just the subpages? In features that have a
WYSIWYG editor you can click the relevant ad icon and insert the details required and insert ads from
the ad platform provider.
3rd Party Analytics
• What 3rd Party Analytics providers can be added to a MobileReadyWorld site?
Site owners can add either Statcounter Analytics or Google Analytics to the mobile site. Select the
provider from the drop down list and enter the relevant details required to activate.
• How do I sign up to StatCounter analytics?
To sign up at StatCounter and get real-time analytics, fast and friendly email support and detailed
mobile device tracking (not just smartphones) visit http://statcounter.com/sign-up/?guided=mp. To
access you StatCounter account and stats log in at http://statcounter.com. If you already have a
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StatCounter account, log in here http://statcounter.com/add-project/?guided=mp to create a new
project for your mobile site.
• How do I add Google Analytics Tracking code to my mobile website?
Google Analytics has advanced options that support tracking of mobile. Follow the steps below to add
your Google Analytics tracking code to your mobile website:
1. Open Google Analytics - https://www.google.com/analytics/settings/home
2. Select the Account that the site is part of.
3. The next page lists the URL's being tracked. Click "Edit" on the right hand side of the row for the
domain you are using for your mobile site.
4. In the top right corner of the profile table click "Check Status".
5. Under "Instructions for adding tracking", click on the "Advanced" tab.
6. Under "What are you tracking?" select "A site built for a mobile phone", then select "PHP" from the
radio lists.
7. In the pane "paste code on your mobile site", note down the value for the line "$GA_ACCOUNT =
"MO-XXXXXX-X";", this is your tracking ID. e.g. MO-1231234-2
8. Click "Save and Finish" in the bottom right hand corner of the page.
9. Open the Control Panel
10. Click on the "Features" tab.
11. Scroll down to "Google Analytics" and enter the tracking ID from earlier, then click OK. e.g. MO1231234-2
Site Cookies
• What is this feature?
Any business that is located within the EU is required by law to inform visitors to their site if they are
using cookies on the site. If the ‘Find Us’ feature is activated then we will automatically display a cookie
notice on the top of the site. If the ‘Find Us’ feature is not activated then the site owner can activate the
cookie notification by selecting the ‘add to site’ button on this feature. The responsibility of displaying
the cookie notification is up to the site owner.
• Who is responsible for displaying the site cookie notification?
The responsibility of displaying the cookie notification is up to the site owner.
• Can I add information to the Cookie Policy page?
Yes, you can add additional cookie information to the cookie policy page through the Site Cookie
feature.
Copy Site
• What is the Copy Site feature?
If you are creating multiple sites with similar content then you can use the ‘Copy Site’ feature to copy
the content from one site to another. Once it is copied you can simply edit or add additional content.
This is very fast and easy way to replicate content. Just generate the Token from the site you want to
copy and then on the new site just paste that token into the Copy Site feature field.
• How do I use the Copy Site feature?
To copy site content from one site to another, generate the Token from the ‘Copy Site’ feature on the
site you want to copy and then paste that token into the Copy Site feature field on the new site. A Token
can only be used once. To copy and use the site content on multiple sites then you will need to generate
the Token for each one.
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Redirection Code Generator
• How can visitors to my desktop website automatically go to my mobile site?
To redirect visitors to your mobile site you need to add redirection code to your desktop site. There are
several options to choose from. The most popular way of doing this is to add some JavaScript to your
desktop site’s template.
Because all websites are not developed in the same programming language the redirection code is also
available in multiple languages such as PHP, ASP.Net, JSP, Wordpress, Drupal 6 & 7 and Htaccess.
You can generate the code for your desktop site via the ‘Redirection Code Generator’ feature in the
‘Tools’ area or by clicking on the Finish button on the Control Panel and follow the steps outlined. Once
you’ve put these changes live on your desktop site, all traffic from mobile phones will be seamlessly
redirected to your mobile site.
Traffic Section
• How can I view the traffic for my mobile website?
The site Traffic is always activated and can be accessed via the traffic tab on the Control Panel. If Google
Analytics or StatCounter are your preferred option, it is possible to add and activate either option on
your mobile site, select provider from the drop down list and enter the relevant details required to
activate.
• What data can I view in the traffic tab?
Within traffic, in the visitor data tab you can view the performance data of your mobile website daily,
weekly or monthly within the analytics tab. In the visitor profile tab you can also drill down into your
data by feature, device language and countries. In the traffic sources tab you can see where traffic to
your mobile site is coming i.e. search engines, direct traffic and referring traffic.
• How can I view my site traffic data by day, week, and month?
You can view the performance of your traffic data daily, weekly or monthly by clicking the relevant
button next to Display by text.
• Can I export and save my traffic data?
By using the export button on the traffic page, you can create a CSV file for export to excel for printing
and saving. For accuracy you need to ensure that you select the correct data range.
• How does the MobileReadyWorld Free Trial work?
When a customer signs up for MobileReadyWorld, we may offer the product free of charge for 15 days.
Free Trials can be provisioned on 2nd or 3rd level domains. A lot of resellers opt to place the free Trial on a
3rd level domain, so that a domain purchase is not necessary to evaluate the product. During the free
trial period, the customer can make changes to their MobileReadyWorld site as desired, according to the
information and functionality they want to present to users.
Once the free trial expires, they can upgrade to the paid for product to ensure continuity of service of
their MobileReadyWorld site.
We reserve the right to change in FAQ anytime.
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