Qualitative Case Study Research, OEIS Technologies, Learning

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Qualitative Case Study
Research, OEIS Technologies,
Learning, and Performance
Panel Members:
Susan Feather-Gannon
Sheila Handy
Lynn Bacon Keane
Bridget N. O’Connor
Agenda
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Why Qualitative research?
The Case Studies
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The research problem
Selecting the case
Data collection approaches
Trustworthiness
Data analysis and interpretation
Computer tools for data analysis
Suggestions for writing up results
The Qualitative Difference
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“Qualitative approaches attempt to
uncover meaning via analysis of nonnumerical data that come from multiple
sources of information including
interviews, observations, audio-visual
materials, and existing and researcherdeveloped documents.”
Movie vs. snapshot
O’Connor, B. N. (2002). Qualitative case study research in business education.
The Delta Pi Epsilon Journal, 44(2), 80.
Case Study
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“An exploration of a ‘bounded system’
or a case (or multiple cases) over time
through detailed, in-depth data
collection involving multiple sources of
information rich in context.”
Creswell, J. (1998). Qualitative inquiry and research design: Choosing
among five traditions. Thousand Oaks, CA: Sage, 61.
Why Qualitative Case Study?
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Complex problems
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OEIS technologies
Learning
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Group
Individual
Performance
Environment
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Corporate
Academic
The Case Studies
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Caouette, M. J. (1995). The impact of group support systems on
corporate teams’ stages of development. Unpublished doctoral
dissertation, NYU.
Feather, S. R. (1998). The impact of group support systems on the
stages of development of groups engaged in collaborative learning.
Unpublished doctoral dissertation, NYU.
O’Connor, B. N. (1999). A groupware-based peer review process: An
exploratory case study. Informing Science, (2)1, 11-18.
Handy, S. A. (2002). An exploratory study of learner use of a
computerized accounting tutorial. Unpublished doctoral dissertation,
NYU.
Keane, L. B. (In process). A technology-supported academic community
of practice: A case study. Unpublished doctoral dissertation, NYU.
Establishing the research
problem
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What to study and why?
Based in the literature
New research is needed
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Conflicting evidence
A knowledge void
Incomplete knowledge
Selecting the case
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Unit of analysis
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The individual
A group
An organization
Opportunistic
Data collection techniques
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Interviews
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One-on-one
Focus groups
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Media
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Observations
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Analytic memos
Guided observations
Think aloud protocol
Asynchronous data
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Email
Discussion forums
Audio tapes
Video tapes
Trustworthiness strategies
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Member checks
Peer review
Multiple observers
Multiple data sources
External audit
Data analysis and
interpretation
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Describe the case and its setting in detail
Stake (1995) suggests four forms
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Categorical aggregation
Direct interpretation
Establish patterns
Develop naturalistic generalizations
Researcher-developed generalizations
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Relate back to literature review and research
questions
Stake, R. E. (1995). The art of case study research. Thousand Oaks, CA: Sage.
Computer tools for qualitative
data analysis
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Text retrievers: Metamorph
Text-based manager: askSam
Code and retrieve: The Ethnograph
Code-based theory builders: NUD*IST
Conceptual network builders:
Inspiration
Weitzman, E. A., & Miles, M. B. (1995). Computer programs for qualitative data analysis.
Thousand Oaks, CA: Sage.
Suggestions for writing up
results
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Begin with a story or first-person
narratives
Describe all data and procedures,
processes, and tools used
Discuss results related to literature
Recommend future research topics and
investigative methods
Questions?
Susan Feather-Gannon: [email protected]
Sheila Handy: [email protected]
Lynn Bacon Keane: [email protected]
Bridget N. O’Connor: [email protected]
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