MIS5102:
Process Improvement and Innovation
Course Introduction
Where this course fits in…
Information Technology Management
Core
Choose Three (plus one open elective)
MIS5001
MIS5102
MIS5108
MIS5101
MIS5112
Information
Technology
Management
Process
Improvement
and
Innovation
Digital
Business
Strategy
Business
Intelligence
Design &
Innovation
Understand issues in successful IT
strategy implementation
Introduction to
Information
Technology
Fundamentals of
Business Process
Analysis
Strategic Value
of Information
Technology
Data,
Information and
Knowledge
management
Techniques for
Envisioning New
Products and
Services
Evaluate IT investments and ITenabled business opportunities.
Understand role
of IT in
improving firm
performance
N/A
Identify and
evaluate
strategic value
of IT
Apply business
intelligence to
solve business
problems
Perform gap
analysis to
recognize needs
Learn common
justifications for
IT initiatives
Communicate IT
value to
business
audience
Develop
business case
for IT-related
initiative
Create value
realization plan
for business
intelligence
Articulate
organizational
implications for
new solutions
Analyze a current business process
and improve it (BPM).
N/A
Learn business
analysis and
consulting skills
Identify business
opportunities.
Integrate data
across multiple
sources
Analyze complex
environments
within and
beyond the firm
Plan transition to new systems and
processes.
N/A
Analyze
requirements
for IT-enabled
business change
Develop a plan
for organization
change
Develop
information
security policies
and plans
Develop
transformative
solutions
Form a business case for a
technology initiative.
Key elements of this course
Systems
Analysis
Project
Management
What is Systems Analysis?
The study of sets of interacting
entities (Wikipedia)
The study of an activity or
procedure to determine the
desired end and the most
efficient method of obtaining this
end (Answers.com)
What is Project Management?
The discipline of
planning, organizing,
securing, and managing
resources to achieve
specific goals
(Wikipedia)
Both systems
analysis and
project
management are
about
understanding
processes
Why Care?
“Six days into the launch of insurance
marketplaces created by the new health-care
law, the federal government acknowledged for
the first time Sunday it needed to fix design and
software problems that have kept customers
from applying online for coverage.” (WSJ, 2013)
http://online.wsj.com/news/articles/SB10001424052702
304441404579119740283413018
“An electronic ballot scanning device slated
for use in the upcoming presidential
elections, misreads ballots, fails to log
critical events and is prone to freezes and
sudden lockups.” (Computerworld, 2012)
http://www.computerworld.com/s/article/9223187/E_voting_
machine_freezes_misreads_votes_U.S._agency_says
Why Care?
“IBM is taking supply chain technology that it
first used in the pharmaceutical industry to
track pills from the manufacturer to retail
stores and is applying it to the pork industry.”
(Computerworld, 2011)
http://www.computerworld.com/s/article/9222740/IBM_tracks_pork_c
hops_from_pig_to_plate?taxonomyId=132
“Adventist Health System's success in
quickly enabling CPOE in all of its hospitals
was more about planning,
commoditization and staying on task than
technology execution…” (Computerworld,
2011)
http://www.computerworld.com/s/article/9222681/How_26_hospitals_
deployed_e_order_systems_in_28_months?taxonomyId=132
Road map for the course…
Process and
Systems
Thinking
Systems
Analysis
Project
Management
Managing
Complexity
• Process versus systems thinking
• Innovation Theory
• Process decomposition
• Defining the problem
• Gathering requirements
• Writing an RFP
• Portfolio management
• Project planning
• Contrasting development methodologies
• Change management
• Conflict management
• Why IT projects fail