Human
resources
Costumer
services
Administration
IT support
Finance
Business
Marketing &
sales
Operations
Research and
development
Finance produce invoices. They check payments and chase up overdue payments.
Finance also keep a record of all their money that they have revived. They also keep
track of pay.
finance obtains capital from external sources, e.g. profits and loans. the finance
department also records finance and tractions needed to know about the £ gaining
in and out for business reasons. the people involved in this job is usually accountants,
clerks and good with figures .Finance also prepare accounts here are the big three
balance sheets, such as liabilities/ assets , profit plus loss account, cash flows and
statements. Also pays for wages and salaries.
Thorpe park does this by making sure people get paid at the right time, and the right
wages. Thorpe park also does this by making sure Thorpe park as a business gets paid
the amount they need for things. Such as electricity, food, and merchandise. Also in
Thorpe park people look after the purchase Ledger and makes sure that all supplier
invoices are loaded onto the accounting system, authorised by the right people and
paid on time.
Also people such as Kellie peciy-quinnell is responsible for the strategic financial
direction of both Thorpe park and Chessington world of adventures & zoo. This will
make sure everything is flowing in the right direction and everyone is doing the right
thing. Such as employees paid the right amount at the right time, and making sure the
park has enough money to be financially stable to be able to buy the right equipment
and for the future .
Training and development, is the place in Human resources were
they reward you for a better position in your business. Working hard
and learning and getting better at what you do best. Thorpe park
does this by the employees getting an experience of Thorpe park.
When they get more experience people move up to a better
position in the theme park.
Recurrent retention and dismissal is the place in Human recourses
were they employ people. They also dismiss workers if there not
good enough or not working to the correct standards. They also try
to keep people in there business .They also make workers redundant
if the company or business has gone down, or they cant afford to
keep you in the business anymore.
Working conditions is the place in human resources when the
company or business has to give you the correct equipment you
need to work. such as sick pay, holidays,wages,hours of work,
maternity leave or paternity leave. Health and safety in human
resources is the place were they make sure everything is safe and in
order for you do do your work. Some examples of some health and
safety issues are fire, fallen over.
Employee organisations and unions, is were employees join
together to create a union to get something done that there not
please about. Such as health and safety issues.
There are four P’s IN Marketing I will explain then to you.
The first one is product- this is the goods and services an organisation offers.
Another one of the four P’s is- the price, it is the amount you arte going to
charge for the product itself. Another one of the four P’s is- the place were the
services is offered .
The place were Thorpe park is located is in London. This I a good place to be
located because its closest to the biggest city in the UK and Thorpe park will get
a variation of people from everywhere in the world from London and if they like
it then they will come back.
here is a map of were Thorpe park is located and were it Is close to:
The last one of the P’s is-promotion, how organisations get people to buy their
goods and services.
Marketing uses a survey to get feedback from the customers and try to improve
next time. Thorpe park does this by Using leaflets to advertise new rides or doing
a survey to see what the theme park has to improve on. Marketing also
promotes their products, they do this by TV,
online,newspapers,radio’s,posters.and exerbitions. Thorpe park does this by
advertising there new rides, and all rides saying how fun it is to come there.
There target audience are thrill seekers, e.g. teenagers, uni students ect.
Marketing also asks for your personal information on leaflets such as email
address, home address so they can send you new offers and adverts. Thorpe
park does this to attract you to come again to make more money.
Or give you offers to draw you back,. Marketing also provide material to make new
leaflets and send them out. Buy doing this they can attract more costumers to buy they
product or use it. Marketing also keep there website update and promoting the
company business. Thorpe park does this buy advertising new rides and putting new
offers on there website.
Marketing also organise there promotions. This means they have to figure out
what attracts the customer, and what they want so they will want to use the
company again. Thorpe park does this by having meeting to understand what
the customer wants so they have a good time and want to visit again.
Marketing also have to respond to customer enquiries. To see what
the customer wants and how to please them. Thorpe park does this
buy collecting leaflets that people have filled out and doing
something about it so it makes Thorpe park more enjoyable for the
customer.
Marketing also have to respond to customer enquiries. To see what the
customer wants and how to please them. Thorpe park does this buy
collecting leaflets that people have filled out and doing something about it
so it makes Thorpe park more enjoyable for the customer.
research and development means to check the customers views and consider
their ideas for the future .
research and development gets peoples feedback, asking for their views and
perhaps carrying out independent market research. Thorpe park does this by
asking the customers if they would like a new ride and has to consider making
it.
Potential modifications. Also research and development sort out modifications
such as development and future planning; Thorpe park does this by putting in
and doing lockers, site management excluding ride areas; new land
construction, and matenance.
New products or services. and assess whether they would be commercially
viable .Thorpe park does this by making sure Every day each ride must be
passed as being safe for our guests to ride on and enjoy.
Improvements to business processes. Research and development also do things
to benefit the customers, by improving things in the business. Thorpe park does
this by improving the rides , services such as food and beverage, toilets.
Customer services is answering customer quires and problems. And making sure they
get dealt with, so the standards are to the customers needs. Its also about replacing
damaged goods. Its also dealing with customers complains mad make sure they are
sorted out. Also keeping a note of the customers complaints and make sure they can
refer back to them, you can do this by taking good information off the customers .
Designed to provide managers with information. A Management Info system is a
large, usually computerised databank to which managers have access. It is made up
of a number of files consisting of key data which is regularly updated. Armed with this
data, managers are able to keep up to date and top of all current developments in
the Business environment and in business activities. Managers have a much clearer
understanding of how businesses are developing and to have a clearer
understanding of the effects of the decisions they make.
Also today system designers design and create systems witch are specifically
Thorpe park does this by having staff helping people with problems. Some questions
and problems could be this: If they see someone taking a photo of their friends we
ask them if they would prefer them to take the picture so they can be in it.
Another thing customers may ask for that the staff for customer services do at Thorpe
park is If they are asked where the shop is they do not give directions, they personally
show them.
Also in customer services also in Thorpe park deals with leaflets, posters and vouchers.
they also listen to costumers composition and feedback.
Also Thorpe park deal with complaints and problems in the areas such as long
ques, loud noise, and lost property.
Some more issues that Thorpe park deal with customer services and customer
feedback, by fast track and notices.
Thorpe park also provide specialist info and advice to meet customer needs such
as people getting lost then using the sites map of Thorpe Park. Also they deal with
vending machines (if they break down). Also they deal with rude staff and
customers can put in complaints about them so the employees will get a warning.
Thorpe park also customer services give you information about specific rides and
also if you speak a different language or if you need first aid, customer services
are there for you. Customer services in Thorpe park will also help you with were the
stores are, were the toilettes are and also were the new rides are. If you speak a
different language it can be translated for you.
Operations is also known as production. Productions also involved in preparing items
for dispatch . This may involved simply packing finished goods, such as household
goods or clothing and transporting them to the dispatch section. In other cases, it
may involve various finishing processes, for example , paper Is produced in huge rolls.
These may be transported intact but usually the paper is cut , boxed and packaged.
It then looks like the paper you see in the stationary store.
Productions functions:
Ordering stocks of raw materials from approved from suppliers
Storing and checking in stocks of raw materials
Planning production schedules to maximise machine capacity and staff levels
Producing or assembling the finished product
Checking the quality of the product throughout the production process
checking production is on schedule and resolving delays or problems
Packing and storing the final products before distribution
Scheduling routine machinery inspections and mate Nance
Carrying out repairs to machinery and equipment as required
Thorpe park does this by securing and packaging merchandise for sale. Also Thorpe
park may do this by repairing or replacing parts of a ride so people will be able to
use it again. Also t
hey need lots and lots of food sent to them for entertainment
Administration deals with collecting distributing and dispatching all of the mail. Also
administration store and retrieve paper and electronic records. Administration also
organise meetings and prepare meeting documents. Administration responds promptly
to enquiries. They also prepare documents using word processing, spreadsheet and
presentation packages, such as PowerPoint. They also research information .They also
send and receive messages my telephone, fax and email. They also make
arrangements for visitors and travel arraignments. They also purchase supplies for the
office such as pencils, pens ect.
It's important for TP that employees in ticket sales respond promptly to questions /
requests because they want to give out good impressions to people. TP also offer an
easier way for people with disabilities without them getting hurt. TP give school groups
discounts on prices and also set educational programmes. For visitors who get lost in TP or
do not have a lift home, they will arrange a taxi for you but you will have to pay TP back
sometime for the amount it cost for the taxi to get you home. TP also need to know how
to install new hardware and software and providing info or training as appropriate
because if they had a new ticket software system all employees would have to know
how to use it. It is important to monitor staff computer use for compliance with
company IT policy and operating a back-up system, for critical data because thee
maybe some important files on the computers and if TP have a power cut then all their
important information will be lost. They will give out leaflets and other resources with the
advertisement which they put up on there web site and in mails.