LEADERSHIP III
STRATEGIES FOR
SUPERVISORY SUCCESS
LEADERSHIP III
Situational Leadership
 Delegating
 Coaching
 Discipline

Leadership III
LEADERSHIP III
 Situational
Leadership
Delegating
 Coaching
 Discipline

Leadership III
OBJECTIVES

The Participants Will
•
•
•
•
Identify two basic leader behaviors.
Identify four leadership styles.
Identify four development levels of
followers.
Describe the relationship between
development level and leadership style.
Leadership III: Situational Leadership
OBJECTIVES

The Participants Will:
•
•
Demonstrate diagnostic skills for
choosing an appropriate leadership
style for a given development level of a
follower.
Identify how to provide direction and
support to followers and deal with
difficulties encountered by followers.
Leadership III: Situational Leadership
OVERVIEW
Introduction
 Flexibility
 Diagnosis
 Matching your leadership style to the
follower’s development level
 Communication
 Using Situational Leadership:
Summary

Leadership III: Situational Leadership
LEADERSHIP IS THE PROCESS
OF INFLUENCING OTHERS
TOWARD THE ACHIEVEMENT
OF ORGANIZATIONAL GOALS
Leadership III: Situational Leadership
A SUCCESSFUL
ORGANIZATION HAS WHAT
MAJOR ATTRIBUTE?
DYNAMIC AND EFFECTIVE
LEADERSHIP
DYNAMIC =
Responsive to the Changing
Needs of Their Followers
Leadership III: Situational Leadership
EFFECTIVE =
Accomplishing Organizational Goals
Through Competent and Committed
Followers
Leadership III: Situational Leadership
LEADERSHIP STYLE =
The Way You Supervise
Leadership III: Situational Leadership
Dynamic and Effective Leaders
Vary Their Leadership Style
According to the Situation
and the Needs of the Follower
Leadership III: Situational Leadership
SITUATIONAL LEADERSHIP
SKILLS
 Flexibility
 Diagnosis
 Communication
Leadership III: Situational Leadership
FLEXIBILITY =
The Ability to Change Your
Leadership Style to Fit the Needs
of the Follower.
Leadership III: Situational Leadership
FOUR LEADERSHIP STYLES
 Directing
(S-1)
 Coaching (S-2)
 Supporting (S-3)
 Delegating (S-4)
Leadership III: Situational Leadership
DIRECTIVE BEHAVIOR
One-Way Communication
 Close Supervision
 Feedback
 Structure
 Control
 Supervise

Leadership III: Situational Leadership
SUPPORTIVE BEHAVIOR
Two-Way Communications
 Listening
 Explaining Decisions
 Support, Encouragement, Praise
 Facilitating Involvement in DecisionMaking

Leadership III: Situational Leadership
SUPPORTIVE BEHAVIOR
 KEY
WORDS
Listen
Praise
Facilitate
Leadership III: Situational Leadership
LEADERSHIP STYLES
CHART (O.H.T. SL.16-19)
 Directing
 Coaching
 Supporting
 Delegating
(O.H.T. SL.16-19)
Leadership III: Situational Leadership
FOUR STYLES DIFFER IN
TERMS OF?
 Amount
of Direction
 Amount
of Support
Leadership III: Situational Leadership
IN ALL FOUR STYLES THE
LEADER:
 Sets
Goals
 Observes Performance
 Provides Feedback
 Remains Accountable
Leadership III: Situational Leadership
FOUR STYLES OF
LEADERSHIP: CAUTIONS

Directing, not Dictating

Coaching, not Smothering

Supporting, not Rescuing

Delegating, not Abdicating
Leadership III: Situational Leadership
DIAGNOSIS =
The Ability to Accurately Assess
the Needs of the Follower
Leadership III: Situational Leadership
DEVELOPMENT LEVEL
A Measure of an Individual’s
Degree of Competence and Level
of Commitment to Complete a
Specific Task.
Leadership III: Situational Leadership
 Competence
Knowledge
• Skills
 Commitment
• Confidence
• Motivation
•
Leadership III: Situational Leadership
FOUR DEVELOPMENT
LEVELS (O.H.T. SL.27)
 The
Enthusiastic Beginner (D-1)
 The Disillusioned Learner (D-2)
 The Reluctant Contributor (D-3)
 The Peak Performer (D-4)
(O.H.T. SL.27)
Leadership III: Situational Leadership
THE ENTHUSIASTIC
BEGINNER (D-1)
 Lack
of Knowledge and Skills
 Excitement
and/or Confidence
Leadership III: Situational Leadership
THE DISILLUSIONED
LEARNER (D-2)
 Task
Proficiency Increasing
 Self-Confidence
Decreasing
Leadership III: Situational Leadership
THE RELUCTANT
CONTRIBUTOR (D-3)
 High
Competence
 Lacks
Self-Confidence or
Motivation
Leadership III: Situational Leadership
THE PEAK PERFORMER
(D-4)
 High
Competence
 Self-Confident
and Self-
Motivated
 Willing
to Take on Additional
Responsibility
Leadership III: Situational Leadership
LEADERSHIP STYLES AND
DEVELOPMENT LEVEL OF
FOLLOWER(S)
O.H.T SL.32
DIRECTING (S-1)
 For
Individuals Who:
•
Lack competence
•
Need direction and supervision to
get started and stay on track
Leadership III: Situational Leadership
COACHING (S-2)
 For
•
•
•
•
Individuals Who:
Have some competence
Still need direction
Need positive reinforcement
Need some involvement in
decision-making
Leadership III: Situational Leadership
SUPPORTING (S-3)
 For
Individuals Who:
•
Have mastered the task
•
Lack self-confidence or motivation
Leadership III: Situational Leadership
DELEGATING (S-4)
 For
Individuals Who:
•
Perform well without supervision
•
Are self-confident
•
Are highly motivated
Leadership III: Situational Leadership
KEY CONCEPTS
 Development
level must be
assessed with a specific task in
mind
 An Individual’s development
level varies from task to task
 A decline in performance will
require the leader to move back
to previous style
Leadership III: Situational Leadership
ACTIVITY 1
Analyzing Leadership
Styles
(Video Scenarios)
ACTIVITY 2
Developing Diagnostic
Skills
(Written Scenarios)
COMMUNICATION =
The ability to reach a mutual
understanding with each
follower regarding the leadership
style which most effectively
meets his/her needs
Leadership III: Situational Leadership
SITUATIONAL LEADERSHIP
Is not something you do
to people,
It is something you do
with people.
Leadership III: Situational Leadership
SHARE YOUR KNOWLEDGE
OF
SITUATIONAL LEADERSHIP
Leadership III: Situational Leadership
“S.M.A.R.T”
TASK ASSIGNMENTS
S
= Specific
 M = Measurable
 A = Attainable
 R = Relevant
 T = Trackable
Leadership III: Situational Leadership
REACH AGREEMENT ON:
 Follower’s
Development Level
 Appropriate
Leadership Style
Leadership III: Situational Leadership
IDENTIFY PROBLEM
AREA(S)
 Competence
Problem?
 Commitment
Problem?
Leadership III: Situational Leadership
FOR COMPETENCE
PROBLEMS PROVIDE:
 Training
 Re-orientation
 Observation
 Feedback
Leadership III: Situational Leadership
FOR MOTIVATION
PROBLEMS PROVIDE:
 Positive
Reinforcement
 Supportive Listening
 Better Rewards
 More Serious Consequences
Leadership III: Situational Leadership
FOR CONFIDENCE
PROBLEMS PROVIDE:
 Reassurance
and Support
 Encouragement
 Positive
Feedback
Leadership III: Situational Leadership
USING SITUATIONAL
LEADERSHIP
 Define
the task
 Diagnose development level
 Match level with leadership style
 Deliver selected style
 Evaluate effectiveness
Leadership III: Situational Leadership
“EVERYONE HAS PEAK
PERFORMANCE POTENTIAL.
YOU JUST NEED TO KNOW
WHERE THEY’RE COMING
FROM AND MEET THEM
THERE.”
(Blanchard)
Leadership III: Situational Leadership
LEADERSHIP III
 Situational
Leadership
Delegating
 Coaching
 Discipline

Leadership III
LEADERSHIP III

Situational Leadership
 Delegating
Coaching
 Discipline

Leadership III