Conflict
Conflict is any situation in which two or more
parties feel themselves in opposition
Level of Conflict
1. Intra personal Conflict – This type of conflict emerge
within an individual as a result of competing role or
difference Goal
2. Inter personal Conflict – This Conflict occur between
two or more individual due to difference in opinion,
thought or perception.
3. Inter Group Conflict – This conflict emerge between
two or more department or group.
A. Frustration
Barrier
(Water)
(Walk)
(Struck door)
(Water Fountain)
Defence Mechanism
1.
2.
3.
4.
Aggressive (Kick the door)
Withdrawal (Back away from door)
Fixation (Trying to open)
Compromise (Drink something else)
B. Goal Conflict
Approach/Approach
Conflict
Approach-Avoidance
conflict
Avoidance -Avoidance
conflict
Approach-approach conflict
This happens when a person is faced with a situation
where he has to choose between equally attractive
propositions. For instance, a person faces such a
conflict when he has to choose between going to the
cinema to see an interesting film with his family and to
a picnic organized by his best friends.
Goal
Approach/Approach
Goal
Approach-avoidance conflict
Approach-avoidance conflicts are choices between something
positive, say going out to a party, that has a negative valence
(avoidance), say getting grounded for being at the party. These
decisions and the emotional state of ambivalence cause stress.
Goal
Approach/Avoidance
Avoidance-avoidance conflict
It involves a choice between two mutually exclusive,
painful and unatractive negative goals.
Goal
Avoidance/Avoidance
Goal
C. Role Conflict
D. Role Ambiguity
Interpersonal Conflict
Interpersonal conflict is
experienced between
individuals in the same
location. Example:
coworkers, roommates,
team members. It exists
whenever people interact
or come together to
accomplish a common goal
or objective.
There are four major sources of
interpersonal conflict
 1 Personal difference:
Everyone has a unique back ground
because of his upbringing culture
and family traditions, and
socialization. Because no one has
the same family back ground ,
education and values, the
differences can be a major source of
conflict.
 2. Information deficiency: This
source of conflict result from
communication breakdown in the
organization . It may be that the two
people in conflict are using different
information or that one or both have
misinformation. Unlike personal
differences, this of conflict is not
emotionally charged and once
corrected , there is little resentment.
 3. Role incompatibility:
This type of interpersonal
conflict draws from both intraindividual role conflict and
intergroup conflict. In
horizontal organizations ,
managers have function and
tasks that are highly
interdependent.
 4 Environment stress:
These type of conflict can be
amplified by a stressful
environment. In environments
characterized by scarce or
shrinking resources, downsizing,
competitive pressures, or high
derees of uncertainly, conflict of
all kinds will be more probable.
 INTER GROUP CONFLICTInter group conflict arise out of the interaction of the various group.
There are many factors in the organization which determine the inter group relationship





Goal Incompatibility
Competition for resource
Task Relationship
Attitudinal sets
Status Struggles
 GOAL INCOMPATIBILITY-
The goals of two groups can
powerful impact on their relationship.Decisionmakers often to use goal to indicate their relative
preference.
 COMPETITON FOR RESOURCE-
Most organization have
limited resource,group with in a organization vie for
budget funds,space,supplies, personal,and support
service.
 TASK RELATIONSHIP-
Each group in the organization
related with others these are created through
organization structure is the result of organizing
process through which departments are created for
achieving organizational.
 ATTITUDINAL SETS-
The sets of attitudes that members
of various group holds towards each other can be
causes consequences of the nature their relationship.
 STATUS STRUGGLES This conflict when one group attempts to improve it
status and another group views this as threat to its
placed in the status hierarchy.
Conflict resolutation Strategy
 1. Avoiding – (Lose- Lose Out Come)
 2. Accommodating – (Lose- Win Out Come)
 3. Forcing – (Win- Lose Out Come )
 4. Compromising– (No Clear Cut Out Come)
 5. Confronting- (Win- Win Out Come)