8e BUSINESS COMMUNICATION In Person, In Print, Online Chapter 2 Team and Intercultural Communication Copyright © 2012 Cengage Learning Team and Intercultural Communication Copyright © 2012 Cengage Learning Team Communication Collaborative Writing Intercultural Communication Diversity Team and Intercultural Communication Copyright © 2012 Cengage Learning Team Communication Collaborative Writing Intercultural Communication Diversity Copyright © 2012 Cengage Learning Video Example Team Communication Tips from Cisco Executive Click image to play the video Team Communication | Collaborative Writing • When have you had a good team experience? • What was the mix of team members’ skills and backgrounds? • Did people contribute their ideas—even if they were unpopular? | Intercultural | Diversity Copyright © 2012 Cengage Learning Team Communication Tips from [Click to edit Master title style] Cisco Executive Team Communication | Collaborative Writing | Intercultural | Diversity Variables Group Communication [Click to of edit Master title style] Copyright © 2012 Cengage Learning Conflict • Is greatly misunderstood and often avoided • Should focus on issues, not personalities Conformity • Means agreement to ideas, rules, or principles. • Can result in groupthink, when people think too similarly Consensus • Represents group support for a decision even if some members have reservations. • Is not required for every decision—only important ones Team Communication | Collaborative Writing | Intercultural | Diversity Copyright © 2012 Cengage Learning How Can Conflict Be Constructive? When have you experienced constructive conflict on a team? How was it resolved? Team Communication | • Makes us more aware of problems • Encourages change • Makes life more interesting • Increases the quality of decision making • Helps us understand ourselves better • Increases our selfconfidence Collaborative Writing | Intercultural | Diversity Copyright © 2012 Cengage Learning Discuss in Initial Team Meetings What if someone misses a deliverable or team meeting? How should he or she notify the team? What will be the consequences? What if someone needs help completing a task? How should he or she handle this? What if two team members are having a conflict? How should it be resolved? Which decisions will be most important for our team? How should we make those decisions? Team Communication | Collaborative Writing | Intercultural | Diversity How to Give Feedback Be descriptive Avoid labels Don’t exaggerate Copyright © 2012 Cengage Learning Speak for yourself Use “I” statements Team Communication | Collaborative Writing | Intercultural | Diversity Effectively Using “I” Statements “When you. . . . Describe the behavior without judgment or exaggeration. State the facts specifically. “I feel. . . .” Tell how the behavior affects you. Copyright © 2012 Cengage Learning “Because I. . . .” Describe why you are affected and connect facts with your feelings. Listen to example 1 Listen to example 2 Team Communication | Collaborative Writing | Intercultural | Diversity Team and Intercultural Communication Copyright © 2012 Cengage Learning Team Communication Collaborative Writing Intercultural Communication Diversity Copyright © 2012 Cengage Learning Strategies for Team Writing Identify Project Requirements Determine project goals Identify project components Create a Project Plan Divide work fairly Create a project plan Draft the Writing Begin with an outline Agree on a writing style Share information Revise the Writing Allow enough time for editing the draft Provide feedback Make sure you have a single “voice” in the project Finalize the Project Have everyone proofread the final document Be clear about delivery Team Communication | Collaborative Writing | Decide how you'll share information Intercultural | Have each team member review the entire draft Diversity Simple Project Plan Copyright © 2012 Cengage Learning Writing a Business Plan Who Task By When Madeline Create wiki. April 20 Madeline Draft an outline for the business plan. April 22 Griffin Draft company overview section (mission, vision, etc.). April 24 Beata Draft management profiles. April 24 Madeline Research local ice cream shops and other businesses for competitive analysis section. April 30 [To be continued. . . .] Team Communication | Collaborative Writing | Intercultural | Diversity Commenting on Peers’ Writing Read first for meaning. Assume the role of reader—not instructor. Point out sections that you liked and those you disliked. Use “I” language (not “You need to make this clearer” but “I was confused here”). Copyright © 2012 Cengage Learning Comment helpfully—but sparingly. Emphasize the writer when giving positive feedback and the text when giving negative feedback. Avoid taking over the text. Team Communication | Collaborative Writing | Intercultural | Diversity Copyright © 2012 Cengage Learning Wikis Improve Work in Teams • Improved work processes • Better collaboration • More contributions • Better work outcomes • Improved knowledge management • Less email • Fewer meetings Team Communication | Collaborative Writing | Intercultural | Diversity Team and Intercultural Communication Copyright © 2012 Cengage Learning Team Communication Collaborative Writing Intercultural Communication Diversity Understanding Cultural Values Copyright © 2012 Cengage Learning • • • • • • • Team Communication | Individualism Time Orientation Power Distance Uncertainty Avoidance Formality Materialism Context Sensitivity Collaborative Writing | Intercultural | Diversity Comparing Cultures [Click to edit Master title style] Copyright © 2012 Cengage Learning • Choose two countries. • Enter them into the model. What differences do you notice? Do these reflect your own experience with people from these cultures? Team Communication | Collaborative Writing | Intercultural | Diversity Copyright © 2012 Cengage Learning Personal Spaces for Social Interaction Team Communication | Collaborative Writing | Intercultural | Diversity Video Example President Akio Toyoda and the Toyota Recalls Copyright © 2012 Cengage Learning • How do you think the Toyota recalls affected Akio Toyoda personally and professionally? Click image to play the video Team Communication | Collaborative Writing • Compare Toyoda’s reaction to an American executive’s. How might they differ? | Intercultural | Diversity Copyright © 2012 Cengage Learning [Click President Akio Toyoda and to edit Master title the Toyota Recalls Team Communication | Collaborative Writing | Intercultural style] | Diversity Copyright © 2012 Cengage Learning [Click Communicating to edit Master Across title Cultures style] Maintain Formality Team Communication | Communicate Clearly Show Respect Collaborative Writing | Intercultural | Diversity Team and Intercultural Communication Copyright © 2012 Cengage Learning Team Communication Collaborative Writing Intercultural Communication Diversity The Value of Diversity Inclusion [Click to edit Masterand title style] Ensures that all employees can reach their full potential within a company Helps teams solve problems and make better decisions Copyright © 2012 Cengage Learning Creates a more interesting work environment Team Communication | Collaborative Writing | Intercultural | Diversity Video Example Pepsi CEO Describes Diversity and Inclusion Progress Copyright © 2012 Cengage Learning • How does Indra Nooyi differentiate between diversity and inclusion? Click image to play the video Team Communication | Collaborative Writing • Nooyi describes hiring, training, and mentoring programs. Which do you think are most important to the company’s efforts to create an inclusive work environment? | Intercultural | Diversity Copyright © 2012 Cengage Learning Pepsi CEO Describes Diversity [Click toand edit Master title style] Inclusion Progress Team Communication | Collaborative Writing | Intercultural | Diversity Video Example Diversity at Burger King • How well did the manager handle this situation? Copyright © 2012 Cengage Learning • What are the consequences to the employee and to Burger King? Click image to play the video Team Communication | Collaborative Writing • What could the manager have done differently? | Intercultural | Diversity Copyright © 2012 Cengage Learning [Click Diversity to edit at Master Burger title King style] Team Communication | Collaborative Writing | Intercultural | Diversity Link to the full story on the blog. Copyright © 2012 Cengage Learning Comments on BBC Program Called "Outrageous, Vulgar, and Inexcusable" Did the BBC motoring show, Top Gear, go too far with its irreverent humor? In describing Mexican cars, Richard Hammond said they would reflect "national characteristics" and would be "lazy, feckless, flatulent." Negative comments about Mexicans continued on the show. After much criticism, BBC apologized for the offensive comments. Team Communication | Collaborative Writing | Intercultural | Diversity Gender Communication Patterns Copyright © 2012 Cengage Learning Women • Communicate to build rapport • Interrupt to agree with or to support what another person is saying • Talk out solutions with another person • Emphasize politeness • Don’t call attention to own work • Externalize success and internalize failures • Speak differently to other women than they do to men Team Communication | Collaborative Writing Men • Communicate to preserve independence and status • Interrupt to dominate a conversation or to change a subject • Tend to be directive in their conversation • Call attention to own work • Dominate discussions during meetings • Internalize success and externalize failures • Speak differently to other men than they do to women | Intercultural | Diversity What Are Better Waystitle To Write… [Click to edit Master style] • If an employee is scheduled to work on a holiday, he’ll receive double time. Copyright © 2012 Cengage Learning – An employee scheduled to work on a holiday will receive double time. OR – Employees scheduled to work a holiday will receive double time. • If he/she doesn’t finish his/her part of a project, he/she will be replaced. – If someone doesn’t finish an assigned part of a project, that person will be replaced. Team Communication | Collaborative Writing | Intercultural | Diversity Link to the full story on the blog. Dior Designer Makes Offensive Comments Dior fashion designer John Galliano was caught on video saying "I love Hitler," among other offensive comments, during a drunken tirade. The company reacted quickly, terminating Galliano and issuing a statement. Copyright © 2012 Cengage Learning Do you agree with these blog comments? Team Communication | Collaborative Writing | Intercultural | Diversity Additional Video Suggestions Copyright © 2012 Cengage Learning Video Example Wikis in Plain English • What experience do you have with wikis? Copyright © 2012 Cengage Learning • How could a wiki help you with a team project? • What are some downsides of using a wiki? Team Communication | Collaborative Writing | Intercultural | Diversity Video Example Wiggio Tutorial • After watching the video, what questions do you have about using Wiggio? Copyright © 2012 Cengage Learning • What functionality would be most useful to you? Team Communication | Collaborative Writing | Intercultural | Diversity Video Example Akio Toyoda at the Congressional Hearings Copyright © 2012 Cengage Learning • What challenges did Toyoda face during the hearings? What was at stake for him? • From watching this video segment, how well do you think Toyoda handled the situation? Team Communication | Collaborative Writing | Intercultural | Diversity Video Example PBS News Hour Discussion about Akio Toyoda’s Response Copyright © 2012 Cengage Learning • Would you be surprised if an American CEO, for example, Steve Jobs or Mark Zuckerberg, cried after a major setback? • For American CEOs, what are the downsides of displaying emotion? Team Communication | Collaborative Writing | Intercultural | Diversity Video Example President Obama’s Gaffe on The Tonight Show Copyright © 2012 Cengage Learning • Why did President Obama apologize for his comment? • In your opinion, was President Obama’s comment offensive? Why or why not? Team Communication | Collaborative Writing | Intercultural | Diversity Video Example Stereotyping in Up in the Air Copyright © 2012 Cengage Learning • What is the value of stereotyping—not just portrayed in the clip, but in real life. • What are the dangers of stereotyping in a work environment? Team Communication | Collaborative Writing | Intercultural | Diversity