8e
BUSINESS COMMUNICATION
In Person, In Print, Online
Chapter 2
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team
Communication
Collaborative
Writing
Intercultural
Communication
Diversity
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team
Communication
Collaborative
Writing
Intercultural
Communication
Diversity
Copyright © 2012 Cengage Learning
Video Example
Team Communication Tips
from Cisco Executive
Click image to play the video
Team Communication |
Collaborative Writing
• When have you had a
good team
experience?
• What was the mix of
team members’ skills
and backgrounds?
• Did people contribute
their ideas—even if
they were unpopular?
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
Team Communication Tips from
[Click to edit Master title style]
Cisco Executive
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Variables
Group
Communication
[Click
to of
edit
Master
title style]
Copyright © 2012 Cengage Learning
Conflict
• Is greatly misunderstood and often avoided
• Should focus on issues, not personalities
Conformity
• Means agreement to ideas, rules, or principles.
• Can result in groupthink, when people think too similarly
Consensus
• Represents group support for a decision even if some
members have reservations.
• Is not required for every decision—only important ones
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
How Can Conflict Be Constructive?
When have you experienced
constructive conflict on a
team? How was it resolved?
Team Communication |
• Makes us more aware of
problems
• Encourages change
• Makes life more interesting
• Increases the quality of
decision making
• Helps us understand
ourselves better
• Increases our selfconfidence
Collaborative Writing
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
Discuss in Initial Team Meetings
What if someone misses a
deliverable or team meeting?
How should he or she notify the
team? What will be the
consequences?
What if someone needs help
completing a task? How
should he or she handle this?
What if two team members are
having a conflict? How should it
be resolved?
Which decisions will be most
important for our team? How
should we make those
decisions?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
How to Give Feedback
Be descriptive
Avoid labels
Don’t exaggerate
Copyright © 2012 Cengage Learning
Speak for yourself
Use “I” statements
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Effectively Using “I” Statements
“When you. . . .
Describe the behavior
without judgment or
exaggeration. State the
facts specifically.
“I feel. . . .”
Tell how the behavior
affects you.
Copyright © 2012 Cengage Learning
“Because I. . . .”
Describe why you are
affected and connect facts
with your feelings.
Listen to example 1
Listen to example 2
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team
Communication
Collaborative
Writing
Intercultural
Communication
Diversity
Copyright © 2012 Cengage Learning
Strategies for Team Writing
Identify
Project
Requirements
Determine
project goals
Identify project
components
Create a
Project Plan
Divide work
fairly
Create a project
plan
Draft the
Writing
Begin with an
outline
Agree on a
writing style
Share
information
Revise the
Writing
Allow enough
time for editing
the draft
Provide
feedback
Make sure you
have a single
“voice” in the
project
Finalize the
Project
Have everyone
proofread the
final document
Be clear about
delivery
Team Communication |
Collaborative Writing
|
Decide how
you'll share
information
Intercultural
|
Have each
team member
review the
entire draft
Diversity
Simple Project Plan
Copyright © 2012 Cengage Learning
Writing a Business Plan
Who
Task
By When
Madeline
Create wiki.
April 20
Madeline
Draft an outline for the business plan.
April 22
Griffin
Draft company overview section (mission,
vision, etc.).
April 24
Beata
Draft management profiles.
April 24
Madeline
Research local ice cream shops and other
businesses for competitive analysis
section.
April 30
[To be
continued. . . .]
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Commenting on Peers’ Writing
Read first for meaning.
Assume the role of reader—not instructor.
Point out sections that you liked and those you disliked.
Use “I” language (not “You need to make this clearer” but “I was
confused here”).
Copyright © 2012 Cengage Learning
Comment helpfully—but sparingly.
Emphasize the writer when giving positive feedback and the text
when giving negative feedback.
Avoid taking over the text.
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
Wikis Improve Work in Teams
• Improved work processes
• Better collaboration
• More contributions
• Better work outcomes
• Improved knowledge
management
• Less email
• Fewer meetings
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team
Communication
Collaborative
Writing
Intercultural
Communication
Diversity
Understanding Cultural Values
Copyright © 2012 Cengage Learning
•
•
•
•
•
•
•
Team Communication |
Individualism
Time Orientation
Power Distance
Uncertainty Avoidance
Formality
Materialism
Context Sensitivity
Collaborative Writing
|
Intercultural
|
Diversity
Comparing
Cultures
[Click to edit
Master title style]
Copyright © 2012 Cengage Learning
• Choose two countries.
• Enter them into the model.
What differences do you notice?
Do these reflect your own
experience with people from
these cultures?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
Personal Spaces for Social Interaction
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
President Akio Toyoda and
the Toyota Recalls
Copyright © 2012 Cengage Learning
• How do you think the
Toyota recalls affected
Akio Toyoda personally
and professionally?
Click image to play the video
Team Communication |
Collaborative Writing
• Compare Toyoda’s
reaction to an
American executive’s.
How might they differ?
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
[Click
President Akio Toyoda and
to edit
Master
title
the Toyota Recalls
Team Communication |
Collaborative Writing
|
Intercultural
style]
|
Diversity
Copyright © 2012 Cengage Learning
[Click
Communicating
to edit Master
Across
title
Cultures
style]
Maintain
Formality
Team Communication |
Communicate
Clearly
Show Respect
Collaborative Writing
|
Intercultural
|
Diversity
Team and Intercultural Communication
Copyright © 2012 Cengage Learning
Team
Communication
Collaborative
Writing
Intercultural
Communication
Diversity
The
Value
of Diversity
Inclusion
[Click
to edit
Masterand
title
style]
Ensures that all employees
can reach their full
potential within a company
Helps teams solve problems
and make better decisions
Copyright © 2012 Cengage Learning
Creates a more interesting
work environment
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
Pepsi CEO Describes Diversity
and Inclusion Progress
Copyright © 2012 Cengage Learning
• How does Indra Nooyi
differentiate between
diversity and inclusion?
Click image to play the video
Team Communication |
Collaborative Writing
• Nooyi describes hiring,
training, and mentoring
programs. Which do you
think are most important
to the company’s efforts
to create an inclusive
work environment?
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
Pepsi CEO Describes Diversity
[Click toand
edit
Master
title
style]
Inclusion Progress
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
Diversity at Burger King
• How well did the manager
handle this situation?
Copyright © 2012 Cengage Learning
• What are the
consequences to the
employee and to Burger
King?
Click image to play the video
Team Communication |
Collaborative Writing
• What could the manager
have done differently?
|
Intercultural
|
Diversity
Copyright © 2012 Cengage Learning
[Click
Diversity
to edit at
Master
Burger
title
King
style]
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Link to the full
story on the
blog.
Copyright © 2012 Cengage Learning
Comments on BBC Program Called
"Outrageous, Vulgar, and Inexcusable"
Did the BBC motoring show, Top Gear, go too
far with its irreverent humor? In describing
Mexican cars, Richard Hammond said they
would reflect "national characteristics" and
would be "lazy, feckless, flatulent." Negative
comments about Mexicans continued on the
show. After much criticism, BBC apologized
for the offensive comments.
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Gender Communication Patterns
Copyright © 2012 Cengage Learning
Women
• Communicate to build rapport
• Interrupt to agree with or to
support what another person is
saying
• Talk out solutions with another
person
• Emphasize politeness
• Don’t call attention to own work
• Externalize success and
internalize failures
• Speak differently to other
women than they do to men
Team Communication |
Collaborative Writing
Men
• Communicate to preserve
independence and status
• Interrupt to dominate a
conversation or to change a
subject
• Tend to be directive in their
conversation
• Call attention to own work
• Dominate discussions during
meetings
• Internalize success and
externalize failures
• Speak differently to other men
than they do to women
|
Intercultural
|
Diversity
What Are
Better
Waystitle
To Write…
[Click
to edit
Master
style]
• If an employee is scheduled to work on a holiday, he’ll
receive double time.
Copyright © 2012 Cengage Learning
– An employee scheduled to work on a holiday will receive
double time. OR
– Employees scheduled to work a holiday will receive double
time.
• If he/she doesn’t finish his/her part of a project, he/she
will be replaced.
– If someone doesn’t finish an assigned part of a project, that
person will be replaced.
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Link to the full
story on the
blog.
Dior Designer Makes Offensive Comments
Dior fashion designer John Galliano was caught on video saying "I love
Hitler," among other offensive comments, during a drunken tirade. The
company reacted quickly, terminating Galliano and issuing a statement.
Copyright © 2012 Cengage Learning
Do you agree
with these blog
comments?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Additional Video Suggestions
Copyright © 2012 Cengage Learning
Video Example
Wikis in Plain English
• What experience do
you have with wikis?
Copyright © 2012 Cengage Learning
• How could a wiki help
you with a team
project?
• What are some
downsides of using a
wiki?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
Wiggio Tutorial
• After watching the
video, what questions
do you have about
using Wiggio?
Copyright © 2012 Cengage Learning
• What functionality
would be most useful
to you?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
Akio Toyoda at the
Congressional Hearings
Copyright © 2012 Cengage Learning
• What challenges did
Toyoda face during the
hearings? What was at
stake for him?
• From watching this video
segment, how well do you
think Toyoda handled the
situation?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
PBS News Hour Discussion
about Akio Toyoda’s Response
Copyright © 2012 Cengage Learning
• Would you be surprised if
an American CEO, for
example, Steve Jobs or
Mark Zuckerberg, cried
after a major setback?
• For American CEOs, what
are the downsides of
displaying emotion?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
President Obama’s Gaffe
on The Tonight Show
Copyright © 2012 Cengage Learning
• Why did President
Obama apologize for
his comment?
• In your opinion, was
President Obama’s
comment offensive?
Why or why not?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity
Video Example
Stereotyping in Up in the Air
Copyright © 2012 Cengage Learning
• What is the value of
stereotyping—not just
portrayed in the clip,
but in real life.
• What are the dangers
of stereotyping in a
work environment?
Team Communication |
Collaborative Writing
|
Intercultural
|
Diversity