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Organizational Behavior
MGT 320
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Benedictine Hallmarks 2011-2012
STABILITY  STEWARDSHIP
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course syllabus
Addresses the educational
needs of adult students by
developing and providing
engaging, relevant and
accelerated programs.
blended model
MGT 320
Enhances scholarship,
leadership skills, social
responsibility, and promotes
life-long learning.
Provides high-quality, easily
accessible educational
opportunities for adult
learners.
Enables adults to earn
specific undergraduate and
graduate degrees while
maintaining their personal and
professional commitments.
Organizational Behavior
instructor version
Develops new degree and
non-degree programs that
address the expressed needs of
the professional community.
content links index
about this document
about Moser College
about blended learning
hallmarks of a Benedictine education
student expectations
attendance policy
financial aid
submission of work
library resources
services for students with disabilities
Academic Honesty Policy
APA formatting and style
netiquette
course overview
required textbooks
grading scale
IDEA objectives
IDEA description
learning outcomes
course schedule
Moser College Mission
Statement: Moser College
embodies the values of respect,
excellence, collaboration, and
professionalism. We are
committed to delivering
innovative and dynamic
programs designed for adult
students who are dedicated to
enhancing their professional,
local, and global communities.
Moser College Vision
Statement: To be one of the
premier university colleges in
the nation.
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience
Discipline  Humility  Stewardship  Hospitality  Community
Benedictine University
Margaret and Harold Moser Center
1832 Centre Point Circle
Naperville, IL 60563
Phone: (630) 829-6289
Fax: (630) 829-1375
http://www1.ben.edu/programs/a
dult_cohorts/mission_vision.asp
2
Content Links
Organizational Behavior – MGT 320
About Your Program at Benedictine University – Moser College
About This Document
This is a hypermedia document – it has been built to mimic navigation on the
web. This document can also be viewed as a presentation or it can be printed
like a traditional document. We use this sort of document because it allows for
navigation links (hyperlinks) to text, graphics, audio/video, and the web. This
type of document also allows you to navigate in a nontraditional, nonlinear way
– by following the page links you are not bound to read or flip through the
document in any sort of order. This is yet another example of Moser College’s
commitment to advancements in technology and blended learning.
About Moser College
The Moser College of Adult & Professional Studies delivers its curricular
programs in a specifically designed structure deliberately oriented for working,
adult learners. The Moser College is committed to providing a learning
environment which extends beyond the classroom and is designed specifically
to meet the needs of its students and their employers by bringing a quality
educational experience without requiring the student to relocate or travel
extensively beyond their home area. Benedictine University's Moser College of
Adult & Professional Studies is fully accredited by the Higher Learning
Commission of the North Central Association of Colleges and Schools*.
* http://www.ben.edu/academic_programs/moser/about/index.cfm
About Blended Learning
Blended learning is the integration of different learning environments: mainly the
online format with the face-to-face format, but may also include mobile learning.
Blended learning, also referred to as hybrid learning, relies on both the advantages
of digital/technology innovation and the methods of face-to-face instruction. At
Moser College, we use blended learning by combining asynchronous online
classroom sessions with a face-to-face classroom environment. We alternate
between the online session and the face-to-face session in 5-week courses, with
the A session being face-to-face and the B session being online.
hallmarks of a Benedictine Education:
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
3
About
Organizational Behavior – MGT 320
The Ten Hallmarks of a Benedictine Education
A Benedictine Education
Based on the Rules of Saint Benedict, a Benedictine
Education is based on the Benedictine Wisdom
Tradition that sets as its goals the transformation of the
Human mind AND Heart and has at its foundation “The
Ten Hallmarks of a Benedictine Education”.
The Ten Hallmarks
Each academic year Moser College will be celebrating
two of the Hallmarks. This academic year 2011-2012,
the Hallmarks Stability and Stewardship have been
chosen. The ten hallmarks are:
1. Love of Christ and Neighbor
2. Prayer: a Life marked by liturgy, lection and
Mindfulness
3. Stability: commitment to the daily life of this place,
its heritage and tradition
4. Conversatio: the way of formation and
transformation
5. Obedience: a commitment to listening and
consequent action
6. Discipline: a way toward learning and freedom
7. Humility: knowledge of self in relation to God,
others and creation
8. Stewardship: responsible use of creation, culture
and the arts
9. Hospitality: openness to others
10. Community: call to serve the common good
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Portrait (1926) by Herman Nieg
(1849–1928); Heiligenkreuz Abbey, Austria
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
4
Hallmarks
Organizational Behavior – MGT 320
Student Expectations
Expectations of Students
In order to get the maximum use of the time available, it is expected that you
will:
•
Read the material to be covered in the class and complete required
assignments prior to attending the class/session;
•
Arrive/login to class/session prepared to participate actively;
•
Be prepared to actively participate in the collaborative activities of each
class/session; and
•
Always feel free to seek additional help from the instructor when the need
arises.
Attendance Policy
Students may not miss more than 25% of the live classroom sessions. Doing so
will result in an F for the course.
financial aid information
Submission of Work
All assignments are to be submitted into Desire 2 Learn (D2L) unless otherwise noted by instructor.
Assignments must be submitted by due date. Any assigned work submitted late for any unexcused
reason will receive a lowered grade. Please refer to your instructor’s late work policy located in D2L.
In the event that you miss an examination for due cause, arrangements must be made with the
instructor for a make-up examination. Important criteria concerning the submission of work:
•
Make-up examinations may differ from the original class examination.
•
Per University policy, assignments cannot be accepted by an instructor after the last day of the course.
•
Only discussions threads posted by 11:59 pm CST on the due date will count for grading purposes.
information concerning netiquette:
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
5
Expectations
Organizational Behavior – MGT 320
Financial Aid Information
Applying for Financial Aid
A college education is one of the largest financial investments a family will make. We believe that an education
from Benedictine University will provide valuable returns throughout a student's lifetime. The Office of Financial
Aid is dedicated to helping students and their families make a Benedictine University education affordable. We
view the process of financing an education as a partnership. Although the student and his/her family have primary
responsibility for meeting college costs, Benedictine University, as well as the federal and state governments have
a variety of financial aid programs available to students who need financial assistance.
Types of Financial Aid
Benedictine University's Office of Financial Aid administers a variety of federal, state
and institutional programs of student financial assistance. All financial aid recipients
must maintain satisfactory academic progress in accordance with the published,
"Satisfactory Academic Progress Policy for Financial Aid Recipients.“
•
After completing the financial aid application process, the student will receive a
financial aid award notification letter. The award letter will include the
program(s) that the student is eligible to receive and the award amount(s).
•
Grants/Scholarships - Grants and scholarships are considered to be gift
assistance. This means the awards do not have to be repaid.
•
Loans - Loans are considered to be a form of self-help assistance. Loan programs
provide funds for educational purposes and are paid back with interest.
•
Employment - Part-time jobs on campus are available to students through the
University and Federal Work-Study program. Students working on campus
receive a bi-weekly paycheck.
•
Applying for Financial Aid – All students applying for financial aid are asked to
complete the Free Application for Federal Student Aid (FAFSA).
FAFSA – Free Application for Federal Student Aid
The FAFSA is required for all federal, state (Illinois residents) and Benedictine University need-based assistance.
It should be completed as soon as possible after January 1st. Applying online with FAFSA on the Web at
www.fafsa.gov is faster and easier than using a paper FAFSA. Have your completed U.S. Federal Income Tax
returns readily available when completing the FAFSA. Include Benedictine University's school code:
001767 so the results of your FAFSA application will automatically be sent to our financial aid office. Sign you
FAFSA with a Federal Student Aid PIN. Apply for a PIN at www.pin.ed.gov. If you are providing parent
information, one parent must also sign you FAFSA.
home
about
expectations
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course
overview
learning
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IDEA
schedule &
sessions
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
6
Financial Aid
Organizational Behavior – MGT 320
About Netiquette
What is Netiquette?
"Netiquette" stands for "Internet Etiquette", and refers to the set of practices which help to make the online
experiences pleasant for all involved. As you might expect, netiquette, like other forms of etiquette, is about
courtesy, manners, codes of behavior, protocols and respect. Netiquette primarily focuses on how we interact with
one another online, by being aware of: our use of language, others’ cultural background, conventional norms, and
other behaviors. Below you will find guidelines concerning the basics of online interaction. If it isn’t something you
would say or do in the face-to-face classroom, it is probably inappropriate in the online class as well.
Netiquette Basics
1. Follow the Golden Rule (“One should treat others as one would like others to treat oneself”)
2. Be ethical, fair, tolerant and mindful of others – avoid stereotyping, judgment and prejudice
3. Know the boundaries of particular cyberspaces – what is acceptable in a text or chatroom with friends may
not be appropriate in a classroom or in an online conversation with an instructor
4. Respect the time of others by: 1) using descriptive subject lines, 2) resizing images for the web, 3) providing
links instead of copying and pasting content, 5) using white space by inserting blank lines between paragraphs
and headers and 6) limiting your use of attachments
5. Copy the minimum number of people – it is tempting to send “email” or “message blasts” because it is easier
for the poster, but it is not easier for the reader
Inappropriate Online Usage
1. Avoid “flaming” – flaming is sending offensive, insulting or criticizing messages. This happens more often
online then in face-to-face interaction, because there is an illusion of anonymity.
2. Flaming is neither productive nor appropriate for the learning environment
3. Always avoid flaming when it comes to content and opinions, but also avoid it when it comes to grammar,
punctuation and spelling corrections
4. Avoid using CAPS if possible and never type messages in ALL CAPS – this is considered yelling and is often
seen as a form of aggression
5. Use emoticons ( :) , :( , :-) ) sparingly and avoid the use of JK, BRB, LOL and other text language
Confidentiality and Privacy
1.
2.
3.
4.
Email, messaging and posting are forms of written record and are just as permanent as a letter or document
Do not publicize your own or others’ personal information (such as email, phone numbers, last names etc.)
Respect copyright and cite any and all sources
Do not expect that your communications are private, instead assume all communications are public
For more information please review Netiquette by Virginia Shea
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
7
Netiquette
Organizational Behavior – MGT 320
Resources for Success
Benedictine’s Library Resources
Benedictine University Libraries strive to provide the resources for all of your academic and research
needs. Providing access to over 120 databases, 200,000 books and eBooks, and helpful librarians 7
days a week, we are here to assist you in person and online.
The primary mission of the Benedictine University Library is to provide library resources and services
that support the Benedictine University community and meet its academic and research needs. To
support our mission, the Library has made provisions for all students to gain access to important
academic resources through the Benedictine Library Website. As you begin your academic journey
please take note of these key concepts that will affect that access:
•
Entry into academic databases and most Library resources must be made through the Benedictine
Library Website at www.ben.edu/library
•
Within one week of your official enrollment your patron information will be automatically entered
into the library system, where once entered, you will be able to check out books and access
databases
•
When off-campus you will be prompted by authentication software (a proxy server) to provide
your Library ID number and last name to access article databases and request books. This software
proxy server confirms that you are a current Benedictine University student and thus allowed
access
•
Your Library ID number is a combination of the Benedictine Library prefix 2281100 and your
seven-digit student ID number (also called your “b” number). Thus 2281100XXXXXXX is
the Library ID number with X’s being the seven digit student number. This number is prominently
located just below the barcode on your Benedictine ID card
•
For further information on any aspect of Library resources and access please call or write the
Benedictine Library Reference Desk at 630-829-6057 or libref@ben.edu. Please take note of
Library hours and staff directory located on the Library Website under About the Library and feel
free to contact us about any concern or need you might have
additional resources for student success:
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
8
Library
Organizational Behavior – MGT 320
Resources for Success
University Academic Honesty Policy
The search for truth and the dissemination of knowledge are the central missions of a university.
Benedictine University pursues these missions in an environment guided by our Roman Catholic
tradition and our Benedictine Heritage. Integrity and honesty are therefore expected of all University
students. Actions such as cheating, plagiarism, collusion, fabrication, forgery, falsification,
destruction, multiple submission, solicitation, and misrepresentation are violations of these
expectations and constitute unacceptable behavior in the University community.
To access the complete Academic Honesty Policy, which includes student responsibility, responsibility
and authority of faculty, violations, reporting and communicating, responsibilities of the provost,
appeals, composition of the academic appeals board, procedures of the academic appeals board, and
records, please select the following link: www.ben.edu/ahp
APA Formatting and Style
All course assignments must use APA citation and formatting. This is a
mandatory requirement for all assignments, including discussions, if a
publication or other work is being referenced. For more information on
APA, please see the APA Style section at the website of the American
Psychological Association, linked here: www.apa.org/
APA resources for students: www.apa.org/about/students.aspx
Services for Students with Disabilities
Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA) of 1990
prohibit discrimination against individuals with disabilities by standing provision of reasonable
accommodations to make programs and activities accessible to qualified individuals with disabilities.
If you have a documented learning, psychological, or physical disability, you may be eligible for
reasonable academic accommodations or services. To request accommodations or services, please
contact the Student Success Center, Krasa Center - 012A, 630-829-6340. All students are expected to
fulfill essential course requirements. The University will not waive any essential skill or requirement
of a course or degree program.
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
9
Other Resources
Organizational Behavior – MGT 320
Individual Development and Educational Assessment
IDEA Objectives
•
Acquiring skills in working with others as a member of a team.
•
Developing creative capacities (writing, inventing, designing,
performing in art, music, drama, etc.)
•
Gaining a broader understanding and appreciation of intellectual/
cultural activity (music, science, literature, etc.)
•
Developing skill in expressing oneself orally or in writing.
•
Learning how to find and use resources for answering questions or
solving problems.
•
Developing a clearer understanding of, and commitment to, personal
values.
•
Learning to analyze and critically evaluate ideas, arguments, and
points of view.
•
Acquiring an interest in learning more by asking questions and
seeking answers.
IDEA Description
The IDEA student survey focuses on the instructor’s learning objectives for the course and on the
progress each student made toward achieving those objectives. By answering thoughtfully and
honestly, your ratings and comments will be much more helpful – to the instructor, the department
chair, and the dean of the college. As students, you should also know that student ratings and
comments have been used to help evaluate courses and to improve the educational experience at
Benedictine University. The appropriate standard of conduct with respect to student surveys is
thoughtful comments and constructive criticism – respectfully communicated.
A Focus on Learning
“The IDEA Student Ratings system looks at instruction in terms of its endgame. Rather than
emphasizing teaching style or personality, the IDEA system focuses on student learning and the
methods used to facilitate it.” – from the IDEA website: www.theideacenter.org/node/5
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
10
IDEA
Organizational Behavior – MGT 320
Faculty Weekend Course Overview
Course Description
Overview of organizational structures and group dynamics. Examines job satisfaction, motivation,
performance evaluation, decision-making and goal setting.
Course Materials
Required Textbook and Materials
Griffin, R. W. & Moorhead, G. (2012). Organizational behavior: Managing people and organizations
(10th ed.). Mason OH: Cengage
9780538478137
Technological Computer Requirements
Students in the Blended program will need: High-speed Internet access; a sound card and speakers;
Windows XP (minimum)/Windows 7 (recommended) or Mac OS X 10.5 or higher; and Firefox 3.6 or
higher. It is also highly recommended that students have access to a microphone or webcam for
optional audio/videoconferencing.
Discussion Forum Guidelines
The Course Grading Scale
A
=
4.00
90 - 100%
EXCELLENT
B
=
3.00
80 – 89%
GOOD
C
=
2.00
70 – 79%
SATISFACTORY
D
=
1.00
60 – 69%
PASS
F
=
0.00
BELOW 60%
FAIL
I
=
INC
INCOMPLETE
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To receive a minimum passing grade, students must
make a post to each discussion question for that
week by day 4 of each week and respond to at least
two other postings by the end of the week. Individual
Posts are worth up to 5 points and the total
Response Posts are worth up to 5 points total. Each
discussion will total up to 10 points.
course
overview
learning
outcomes
IDEA
schedule &
sessions
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
11
Course Overview
Organizational Behavior – MGT 320
Faculty Weekend Course Outcomes Based in Bloom’s Taxonomy
Learning Outcomes
Assignments
Explain the functions that comprise the management process and
relate them to the organizational behavior
Identify and explain key dimensions of diversity.
Categorize the nature of individual motivation
Assess individual attitudes in organizations and explain how they
affect behavior.
Describe common causes of workplace stress.
Relate motivation and employee performance.
Classify the types of groups commonly found in organizations.
Relate the nature of creativity to the decision making and problem
solving processes.
Describe the communication process.
Identify contemporary situational theories of leadership.
Assess the affect of politics within organizations.
Assess the affect of power within organizations.
Discuss the purpose of organizational structure.
Identify and describe the common forms and causes of conflict.
Summarize the types of organization design.
Define organization culture and explain how it affects employee
behavior.
Assess the importance of the planning process of organization
change.
Construct organizational plan for a company based on theories of
organizational behavior.
Points
•Group Discuss: Managerial Functions
10
20
10
•Group Assign: Stereotypes
•
•Assign: Personality Traits
20
10
•Group Discuss: Workplace Stress
•Group Assignment: Compensation as
a Motivator
•Discuss: A group?
•Assign: Keep it or Close it?
20
10
20
•Group Discuss: Communication
Process
•Group Discuss: Big Box
•Discussion: Politics
•Assign: Power
•Group Discuss: Structure
•Group Assign: Conflict
•Discuss: Design Differences
•Assign: Interior Flight
•Group Discuss: Symbols and Stories
10
20
10
20
10
20
10
20
10
20
•Group Assign: Culture
•Discuss: Is Change Important?
10
•Assign: Final Project – Netflix
100
380
Total Points for Course
about Bloom’s Taxonomy
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
12
Learning Outcomes
Organizational Behavior – MGT 320
Faculty Weekend Course Schedule
Session
Loc.
Class Title
Assignments
01 A
F2F
What is Organizational Behavior?
•
•
•
Review Ch. 1 & 2 No-pre-Class
Assignments
Group Discuss: Managerial Functions
Group Assign: Stereotypes
01 B
F2F
Behaviors, Motivation, and Goal Setting
•
•
•
Read Ch. 3 &4
Group Discuss: I am motivated by…
Group Assign: Personality Traits
02 A
online
Employee Performance and Stress
Management
•
•
•
Read Ch. 5 , 6, & 7
Discuss: Workplace Stress
Assignment: Compensation as a Motivator
02 B
online
Decision Making and Teams
•
•
•
Read Ch. 8,9, & 10
Discuss: A group?
Assign: Keep it or Close it?
03 A
F2F
Communication and Leadership
•
•
•
•
Read Ch. 11,12, & 13
Group Discuss: Communication Process
Group Discuss: Big Box
Introduce Final Project
03 B
F2F
Power and Politics
•
•
•
•
•
Read Ch. 14, 15, &16
Group Discuss: Politics
Group Assign: Power
Group Discuss: Structure
Group Assign: Conflict
04 A
online
Organizational Design and Culture
•
•
•
•
•
Read Ch. 17 & 18
Discuss: Design Differences
Assign: Flight
Discuss: Symbols and Stories
Assign: Culture
04 B
online
Organizational Change and Development
•
•
•
Read Ch. 19
Discuss: Is Change Important?
Assign: Final Project – Netflix
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
13
Course Schedule
Organizational Behavior – MGT 320
Faculty Weekend Session 1A
Learning Objectives
1.
2.
3.
4.
Examine the major organizational behavior trends and their effects on the workplace.
Define values and explain the ways they affect organizational behaviors.
Discuss how managerial functions relate to OB.
Summarize Cultural Stereotypes.
Activities, Assignments and Agenda
Reading: Instructor will review Chapters 1 & 2-No pre-class assignments
Study Group In Class Assignments
Group Discussion/Mini-Lecture: Summary of Chapters 1 & 2
Group Discussion: Managerial Functions
In Chapter 1 of the text, the authors talk about basic managerial functions of planning,
organizing, leading, and controlling applied to human, financial, physical and information
resources. Discuss each of these areas and give an example of how Organizational
Behavior is integrated into the function. Please do not use the same examples as in the
text book.
Group Assignment: Stereotypes:
In groups of 4 – 5 students, have the students complete the exercise on page 54 of the
text titled “Understanding Your Own Stereotypes about Others”. At the conclusion of the
small group discussion, please bring the class together to share what was learned by
the activity.
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sessions
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
14
Session 1A
Organizational Behavior – MGT 320
Faculty Weekend Session 1B
Learning Objectives
1. Examine different behaviors and attitudes in organizations.
2. Discuss motivation theories.
3. Summarize personality traits.
Activities, Assignments and Agenda
Reading: Ch. 3 & 4
Study Group In Class Assignments
Group Discussion/Mini-Lecture: Summary of Chapters 3 & 4
Group Discussion: I am motivated by…
How are you motivated? What theory in Chapter 4 would you equate your motivation
with?
Group Assignment: Personality Traits
In groups of 4 – 5 students, have the students complete the exercise Building
Managerial Skills (page 85 in the text book). Read the exercise and complete the
Exercise Task through developing the five questions for each of the three job applicants.
Then conclude by discussing the three questions at the end. Note: you will not engage
in an interview in this assignment.
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
15
Session 1B
Organizational Behavior – MGT 320
Faculty Weekend Session 2A
Learning Objectives
1. Identify strategies to improve employee motivation through job design.
2. Discuss strategies to minimize stress in the workplace.
3. Summarize motivators through compensation.
Activities, Assignments and Agenda
Reading: Chapters 5, 6, & 7
Individual Assignments
Discussion Post: Workplace Stress
Does your current or previous job have effective measures for employees to cope with
stress in the workplace? If so, describe the measures. If your workplace does not or you
have not had a job, describe what an effective workplace plan might include to help
employees cope with stress on the job.
Written Assignment: Compensation as a Motivator
For your written assignment complete the exercise on page 172-173 of the text titled
“Using Compensation to Motivate Workers”. At the conclusion, answer the follow up
questions. Use APA formatting (cover page, in-text citations, and a Reference page).
Your paper should be 2-3 pages.
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
16
Session 1A
Organizational Behavior – MGT 320
Faculty Weekend Session 2B
Learning Objectives
1. Examine teams in organizations.
2. Discuss the definition of groups.
3. Summarize a strategic discussion making process
Activities, Assignments and Agenda
Reading: Chapters 8, 9, & 10
Individual Assignments
Discussion Post: A Group?
Our definition of a group is somewhat broad. In this discussion, would you classify each the following
collections of people a group? Explain why or why not. For your response post, question your
classmates' answers.
•70,000 people at a football game
•People in an elevator
•People on an escalator
•Employees of Apple
Written Assignment: Keep it of Close it?
For your written assignment read the case below: Building Managerial Skills (page 229 in your text
book). Working alone, complete the exercise task. Complete questions 2-5. Your task is to decide to
either close the Smallville plant or keep it open. Either way you decide you will need to develop a list
of factors for your decision and justify your reasoning. Use APA formatting (cover page, in-text
citations, and a Reference page). Your paper should be 2-3 pages.
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
17
Session 1B
Organizational Behavior – MGT 320
Faculty Weekend Session 3A
Learning Objectives
1. Compare and contrast leadership theories and motivations.
2. Discuss the communication process in organizations.
3. Summarize leadership styles in organizations.
Activities, Assignments and Agenda
Reading: Chapters 11, 12, & 13
Study Group In Class Assignments
Group Discussion/Mini-Lecture: Summary of Chapters
Group Discussion: Communication Process
How is communication in organizations an individual process as well as an
organizational process? Give an example of a communication process in an
organization.
Group Assignment: Big Box
In groups of 4 – 5 students, have the students complete the exercise on page 366 of the
text titled “Thinking Outside the Big Box”. At the conclusion of the small group
discussion, please bring the class together to share what was learned by the
activity.
Introduce Final Project – Individual Assignment due at end of Session 4B – details on next slide
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
18
Session 1A
Organizational Behavior – MGT 320
Final Project Requirements
•
•
This week you will start working on your final project
which is due at the end session 4 B No submission
is necessary for this week.
For your final project you will use the readings of the
four parts of the integrative case of Netflix found in
your text book (on pages 57-60, 230-233, 426-429, and
557-560) to respond to the following information which
integrates material you have learned in the course.
Instructions
•
Read the four parts of the Netflix integrative case in
your textbook.
•
Integrate the following information into your paper in
the categories provided.
Format
•
8-12 pages of content
•
APA style (title page, in-text citations, Reference page)
Structure of Paper
•
Introduction
•
Give an overview of the Netflix case.
•
Individual Behaviors
•
What individual differences, personality traits, and
attitudes might contribute to a reasonable person-job
fit for the position of DVD inspector at a Netflix
warehouse?
•
What steps might Netflix take to improve the attitudes
of a worker like the anonymous inspector cited in the
case?
•
What might the company do in terms of work design?
•
In terms of employee involvement?
•
In terms of flexible work arrangements?
Motivation
•
What perspectives on motivation are reflected in the
fact that the work of DVD inspectors at Netflix
warehouses is carefully timed?
•
Which type of motivational process seems to be most
important at these facilities-needs based, process
based, or learning based?
•
In your opinion, which of these processes would be the
most effective in improving performance?
•
Would OB mod be very helpful? Why or why not?
Team Work
•
According to the Netflix Reference Guide on Our Freedom &
Responsibility Culture, "Freedom and Responsibility applies
to our salaried employees. Our hourly employees are
important but have more structured roles."
•
Referring as necessary to Part II of this case, explain why
teamwork is not an optimal form of organization in a Netflix
warehouse.
•
Suggest ways in which team-oriented ideas might
nevertheless be used to enhance motivation and productivity
among Netflix's hourly employees?
Communication
•
Netflix communicates with its customers primarily by means
of technology. You, however, have been called in as a
consultant and asked to recommend ways of improving this
communication process by integrating the human factor a
little more fully.
•
Recommend some ways of improving each element in the
process-source, encoding and decoding, etc.-from this
perspective.
Organizational Change
•
In what ways have each of the following been forces for
change at Netflix: people, technology, and competition?
•
Apply the continuous process change model to Netflix's
strategy in one of two periods in its history: (1) the period
from its founding through its successful competition with
Blockbuster (as described in Part I); or (2) the period
beginning with the Wal-Mart challenge and running up to
the present (as described in Part IV). What were the
important forces for change facing Netflix?
•
What problems did Netflix face?
•
By what process did it solve these problems?
•
Who was the principle change agent and what steps did he
take?
•
How were necessary changes implemented?
Conclusion
•
Reflect on Netflix's current state on the company (2011).
•
What controversy has Netflix caused lately?
•
In your opinion, what will Netflix face in the coming years?
Reference
•
Use at least three outside resources in developing your
paper.
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
19
Organizational Behavior – MGT 320
Faculty Weekend Session 3B
Learning Objectives
1. Discuss politics and political behavior in organizations.
2. Describe the types and uses of power in organizations.
3. Examine conflict in organizations.
4. Summarize organizational structures in companies.
Activities, Assignments and Agenda
Reading: Chapters 14, 15, & 16
Study Group In Class Assignments
Group Discussion/Mini-Lecture: Summary of Chapters
Group Discussion: Politics
Why are company/organizational politics important to a manager?
Group Assignment: Power
In groups of 4 – 5 students read the case below: Building Managerial Skills (page 399 in your text
book). Complete the exercise task. As a group, answer questions 1-4. At the conclusion of the small
group discussion, please bring the class together to share what was learned by the activity.
Group Discussion: Structure
What is the purpose of organization structure? What would an organization be like without a
structure?
Group Assignment: Conflict
In groups of 4 – 5 students, have the students complete the Building Managerial Skills activity on
page 424 of the text. At the conclusion of the small group discussion, please bring the class together
to share what was learned by the activity
home
about
expectations
resources
course
overview
learning
outcomes
IDEA
schedule &
sessions
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
20
Session 1B
Organizational Behavior – MGT 320
Faculty Weekend Session 4A
Learning Objectives
1. Examine conflict in organizations.
2. Summarize organizational structures in companies.
3. Define organization culture and explain how it affects employee behavior.
4. Describe how to create organization culture.
5. Discuss the important elements of managing the organizational culture.
Activities, Assignments and Agenda
Reading: Chapters 17 & 18
Individual Assignments
Discussion Post: Design Differences
How do small organizations and large organizations differ in design? Use examples of both a small
and large organization as an illustration of your description.
Written Assignment: Flight
For your assignment, read the case: “Codesharing the Wealth (pages 490-491 in your text book).
Complete questions 1-4. Use APA formatting (cover page, in-text citations, and a Reference page).
Your paper should be 2-3 pages.
Discussion Post: Symbols and Stories
Describe how organizations use symbols and stories to communication values and beliefs. Give some
examples that you are familiar with.
Written Assignment: Culture
For your assignment, complete the exercise on page 523 of the text called Building Managerial Skills.
Use APA formatting (cover page, in-text citations, and a Reference page). Your paper should be 2-3
pages.
home
about
expectations
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course
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Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
21
Session 1A
Organizational Behavior – MGT 320
Faculty Weekend Session 4B
Learning Objectives
1. Describe the process of planned organization change.
2. Explain resistance to change.
Activities, Assignments and Agenda
Reading: Chapters 19
Individual Assignments
Discussion Post: Is Change Important?
Why is it important for organizations to change? Use a real company that has gone through change
as an example.
Final Project Due – Neflix – requirements outlined in Session 3A
home
about
expectations
resources
course
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learning
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IDEA
schedule &
sessions
Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community
22
Session 1B