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CHAPTER 2: REVIEW RELATED LITERATURE AND STUDIES
2.0 INTRODUCTION
The proponents gathered different related literature and studies, both from foreign
and local sources, in order to understand more about their study. They made the
highlights of their findings in a narrative presentation following this paragraph. The
review of the literature for this study focuses on creating Computerize Crew Management
System for Bestlink College of The Philippines. In order to create it will need to find
some helpful resources about the study.
2.1 Related Literature
This chapter will give some other information about crew management system
and serve as a reference of information about crew management system.
2.1.1 Foreign Literature
2.1.1.1 Portland International Airport
United Airlines Flight 173 crew was making an approach to the Portland
International Airport on the evening of Dec 28, 1978 when they experienced a landing
gear abnormality. The captain decided to enter a holding pattern so they could
troubleshoot the problem. The captain focused on the landing gear problem for an hour,
ignoring repeated hints from the first officer and the flight engineer about their dwindling
fuel supply. Only when the engines began flaming out did he realize their dire situation.
They crash landed in a wooded suburb of Portland, Oregon, over six miles short of the
runway. Of the 189 people aboard, two crewmembers and eight passengers died. The
NTSB made several recommendations in their report including:
“Issue an operations bulletin to all air carrier operations inspectors directing them
to urge their assigned operators to ensure that their flight crews are indoctrinated in
principles of flight deck resource management, with particular emphasis on the merits of
participative management for captains and assertiveness training for other cockpit
crewmembers. (Class II, Priority Action) (X-79-17)”
The NTSB Air Safety Investigator who wrote this recommendation was aviation
psychologist, Dr. Alan Diehl. He was assigned to investigate this accident and realized it
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was similar to several other major airline accidents including the Eastern Airline
Lockheed-1011 crash into the Everglades and the runway collision between Pan Am and
KLM Boeing-747s at Tenerife Dr. Diehl was familiar with the innovative research being
conducted at NASA’s Ames Research Center and elsewhere and was convinced these
embryonic CRM training concepts could reduce the likelihood of human error. This
NTSB recommendation has been credited with launching the global crew resource
management training revolution.
Portland Int’l Airport
features:
a)
Five airport concourses with connectors to each area after security checkpoint
b)
Non-stop service to more than 50 destinations worldwide
c)
Two kids play areas
d)
ATMs located throughout the airport
e)
A variety of shops and restaurants including several Starbucks both pre and post
security
f)
Free wireless high-speed Internet access
http://en.wikipedia.org/wiki/Crew_resource_management
http://www.choicehotels.com/en/travel-ideas/airports/portland-intl-airport
2.1.1.2 UNITED AIRLINES
Captain Al Haynes, pilot of United Airlines Flight 232, credits Crew Resource
Management as being one of the factors that saved his own life, and many others, in the
Sioux City, Iowa, crash of July 1989.
The preparation that paid off for the crew was something called Cockpit Resource
Management. Up until 1980, we kind of worked on the concept that the captain was THE
authority on the aircraft. What he said goes. And we lost a few airplanes because of that.
Sometimes the captain isn't as smart as we thought he was. And we would listen to him,
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and do what he said, and we wouldn't know what he's talking about. And we had 103
years of flying experience there in the cockpit, trying to get that airplane on the ground,
not one minute of which we had actually practiced any one of us. So why would I know
more about getting that airplane on the ground under those conditions than the other
three. So if I hadn't used [CRM], if we had not let everybody put their input in, it's a
cinch we wouldn't have made it.
United Airlines is an U.S based airline headquartered in Chicago. In May of 2010, United
and Continental Airlines agreed to merge, creating the world's largest carrier. Using the
United Airlines name with the Continental logo, the two airlines are now fully integrated
and flying as United Airlines.
The combined United operates more than 5,000 daily departures, flying to over 370
destinations in 61 countries. Its main hubs are Chicago O'Hare, Cleveland, Denver,
Houston Intercontinental, Newark, San Francisco and Washington Dulles. United
Airlines traces its roots to 1926 when Walter T. Varney made air mail flights between
Washington and Nevada. Interestingly, Varney was also a founder of the predecessor of
Continental Airlines.
Class of Service
Continental offers up to four classes of service on its flights.
United First
United First passengers enjoy priority check-in, baggage handling and boarding.
On domestic flights, they enjoy more spacious seating, complimentary beverages, meal
service on flights longer than two hours, audio entertainment and movies on flights
longer than three hours. On long-haul international routes, First Class is branded as
Global First and passengers enjoy lounge access, amenity kits featuring Murad products,
customized three-course meals, personal video monitors and fully lie-flat seats. They also
have access to the United First Lounge at select airports.
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United Business First
United brands their business class product on long-haul international flights as
Business First. Passengers traveling in United Business First enjoy lounge access,
including arrivals lounges in select airports, as well as priority check-in, boarding and
baggage handling. United Business First passengers on international routes also enjoy
complimentary meal and beverage service and in-seat entertainment systems. On most
flights, United Business First passengers enjoy fully lie-flat seats.
Economy Plus
Economy Plus passengers are seated at the front of the Economy cabin and enjoy
up to five extra inches of legroom.
United Economy
United Economy passengers traveling on domestic flights enjoy complimentary
beverages, alcoholic beverages for purchase, snack boxes and entrees for purchase on
select flights and video entertainment on flights three hours or longer. On international
routes, United Economy passengers enjoy seatback entertainment on select aircraft, as
well as complimentary meal and non-alcoholic beverage service. Alcoholic beverages are
complimentary on international trans-Pacific flights and flights within Asia, and they are
available for purchase on other international routes.
P.S (Premium Service)
Premium Service flights, known as p.s. flights, are available only on
transcontinental routes from New York-JFK to San Francisco and to Los Angeles. p.s.
flights feature reconfigured aircraft with three classes of service. United First passengers
enjoy lounge access, lie-flat, leather-trimmed seats and other perks such as champagne
cocktails, while United Business passengers enjoy 54 inches of legroom and individual
digital media players.
Food and Drink
Passengers traveling in United Economy on flights longer than two hours receive
complimentary non-alcoholic beverages and can purchase snack boxes. On flights longer
than three hours, United Economy passengers are offered selections such as salads and
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sandwiches for purchase. United Economy passengers enjoy complimentary meals on
Transatlantic, Transpacific and South American flights. Complimentary meals are offered
to United First and United Business passengers on most flights longer than two hours,
including a traditional Japanese meal for passengers traveling between the U.S. and
Japan. On shorter flights, United First and United Business passengers enjoy
complimentary brand-name snacks that vary depending on the length of the flight.
Alcoholic beverages are complimentary to passengers traveling in United First and
United Business, as well as to United Economy passengers traveling on flights within
Asia and international trans-Pacific flights.
Entertainment
Seatback entertainment is available to all passengers traveling on B767 and B777
aircraft on international routes. United First and United Business passengers traveling on
B747 and B767 aircraft enjoy entertainment systems with audio and video on demand
and 15.4-inch monitors. United First passengers traveling on B777 aircraft on
international itineraries enjoy a personal videotape system, featuring a selection of
movies. Overhead monitors are available to passengers traveling in United Economy on
B747 aircraft on international routes. On North American routes, movies are shown on
flights longer than three hours, typically on overhead screens. On Premium Service (p.s.)
flights between New York and San Francisco or Los Angeles, however, customers
traveling in United First and United Business class enjoy noise-cancelling headphones
and their own media player, featuring movies, television programming and games.
Channel 9, which is an audio channel that allows passengers to hear the transmissions
between the pilots in the cockpit and the air traffic controllers, is available on select
aircraft.
In-Flight Technology
Select United aircraft have in-seat power outlets. Passengers traveling in United
First or United Business on international itineraries on B747 and B767 aircraft and on p.s.
(Premium Service) flights on B757 aircraft enjoy in-seat 110V AC power outlets. United
Economy passengers traveling on B757 p.s. flights also enjoy in-seat 110V AC power
outlets. United First and United Business passengers traveling on B777 aircraft and on
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B767 aircraft within North America have in-seat EmPower outlets, which require an
adapter to plug in a laptop.
In-flight internet service via Gogo is available to all passengers on p.s. flights; however,
VOIP applications are not permitted. Satellite phone service is available for a fee on
domestic and international routes aboard B747, B767 and B777 aircraft.
http://en.wikipedia.org/wiki/Crew_resource_management
http://www.tripadvisor.com/Airlines-UA-United-Airlines
2.1.1.3 AIR FRANCE
One analysis blames failure to observe Crew Resource Management as being a
contributing factor that led to the fatal crash of Air France Flight 447 into the Atlantic on
a flight from Rio de Janeiro to Paris on June 1, 2009.
Following resolution of an earlier incident with a faulty pilot tube that lasted a few
minutes, the pilot left to take a rest break, leaving control in the hands of the copilots.
When the two copilots were operating the Airbus around 02:11:21, it was not clear which
one of the two was in control of the plane.
Following recovery of the black box two years later, various independent analyses were
published, both before and after the official report by the BEA, France's air safety board.
One was a French report in the book "Erreurs de Pilotage" which leaked the final minutes
of recorded cockpit conversation. On December 6, 2011, Popular Mechanics published an
analysis of the accident including a translation of the leaked conversation accompanied
by a step-by-step commentary.
Speaking about the actions of the two copilots in the cockpit in the minutes before the
aircraft impacted the ocean, the article commentary says,
The men are utterly failing to engage in an important process known as crew resource
management, or CRM. They are failing, essentially, to cooperate. It is not clear to either
one of them who is responsible for what, and who is doing what.
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In addition, the feedback mechanism of the side stick on the Airbus does not indicate to
the pilot on the right what the pilot on the left is doing, and vice versa. So that when one
copilot kept pulling back on the stick in error, the other copilot was not aware and could
not take corrective action. The plane plunged into the Atlantic with a loss of 228 lives.
Air France features:
La Première / First
The A380 La Première / First cabin is the most spacious of the entire Air France
fleet. With its 9 seats, it is fully equipped with every attention to detail.
a)
A private area for you to change, complete with dressing table, locker and highquality beauty products by Biologique Recherché for well-being and privacy
throughout your entire flight.
b)
A seat featuring the latest technology, including an easy-to-use remote control to
help you find the position that suits you best for your trip.
c)
A bar exclusively for La Première / First passengers with a buffet, providing the
perfect place to have a bite to eat and converse without disturbing the tranquility of
the cabin.
Business
Situated on the A380´s upper deck, the Business cabin is a serene setting, conducive to
both relaxation and work.
a)
The specially equipped seat measuring 2 m / 6.6 ft provides unequaled comfort,
even at takeoff and landing. Also at your disposal is a storage container, an outlet to
recharge your laptop and a 15-inch video screen, the largest in the entire Air France
fleet.
b)
Exclusive access to "the gallery," the first-ever art gallery built into an aircraft. The
gallery lets you discover exhibitions designed especially for Air France in
partnership with the world´s most famous museums.
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Premium Economy
Located between the Business and Economy cabins and separated from each by a divider,
the Premium Economy cabin offers a tranquil ambiance conducive to work or relaxation.
a)
A fixed-shell seat maintains your privacy throughout the entire trip. The seat
contains storage spaces and includes multiple functionalities to help you work or
relax: a large interactive video screen, a noise-reducing headset and a power outlet
to plug in your laptop computer.
b)
Added accessories provide even more comfort: a toiletries kit (including Clarins
moisturizer), a pure virgin wool blanket, a feather pillow and more.
Please note: the Premium Economy cabin is only available in our aircraft containing 516
seats.
Economy
Equipped with new Air France exclusives, the spacious A380 Economy cabin lets
you benefit from exceptional comfort on board.

A bigger seat with more functionality: with 30% larger armrests, it offers more
space and greater intimacy. Each seat has an individual video screen.

Spacious bars provide the perfect place to relax and socialize amid modern
decoration, offering refreshments throughout your flight.

To recharge your computer, outlets are available on the main deck.
http://en.wikipedia.org/wiki/Crew_resource_management
http://www.airfrance.us/US/en/common/guidevoyageur/classeetconfort/A380_confort_air
france.html
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2.1.2 Local Literature
Broderick and Boudreau (1992) describe findings of a Project in the Centre for
Advanced Human Resource Studies at Cornell (based on research and interviews with
500 companies) that suggest that investments in IT can significantly enhance HR
management contributions to competitiveness of firms. The authors state that most of the
interviewed firms do not take full advantage of possibilities offered by IT tools. Although
IT can improve HR administrative, operational, and planning decisions, most
organizational investments in HR information technology so far support only
administrative decisions associated with payroll and record keeping.
Broderick and Boudreau examine how IT, can support HRM, identifying
three
types of application related to different firm-level strategies identified by
Schuler and Jackson: Survey of Literature.
2.1.2.2 CEBU PACIFIC AIRLINES
...in March 1996, Cebu Pacific entered the market with a promise to give
"low fare, great value" to every Juan who wanted to fly. After offering low fares
to domestic destinations, CEB launched its international operations on November
2001 and now flies to Bangkok, Busan, Guangzhou, Ho Chi Minh, Hong Kong,
Jakarta, Kota Kinabalu, Kuala Lumpur, Macau, Osaka, Seoul, Shanghai,
Singapore and Taipei. In short, destinations, where one can go shopping and
sightseeing!
To get every Juan to more places every day, CEB operates a fleet of 39
Airbus (10 A319, 27 A320 and 2 A330) and 8 ATR 72-500 aircraft, one of the
most modern fleets in Asia. With the completion of the re-fleeting program, our
capacity has doubled.
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CEB offers the lowest year round Lite Fares for its destinations. CEB remains to be the
pioneer in creative pricing strategies as it manages to offer the lowest fare in every route
it operates.
Cebu Pacific is not just the leader in low fares but also in innovation and
creativity! CEB is the first local airline to introduce e-ticketing, prepaid excess baggage
and seat selection in the Philippines. Guests have also learned to anticipate a uniquely
upbeat flying experience with CEB, as this is the only domestic carrier that offers fun in
the skies with its games on board popularly known as Fun Flights, together with its
entertaining in-flight magazine – Smile.
CEB also partnered with various destination hotels, car rental service, travel
insurance and entertainment ticketing service, to provide its guests a more convenient
travel experience. On time performance, schedule reliability and a smooth, comfortable
flight are just some of the things that the air-traveling public has come to expect from
Cebu Pacific.
http://www.cebupacificair.com/pages/aboutus.aspx
2.1.2.3 Spirit of Manila Airlines Corporation
Spirit of Manila Airlines Corporation (Spirit of Manila) is the latest
Filipino-owned airline company offering scheduled international and regional
passenger services from Manila/Clark to key Asian and Middle Eastern countries.
The airline is based in the Clark Freeport Zone at Diosdado Macapagal
International Airport (DMIA) in Clark Field, Pampanga.
Recently, Spirit of Manila acquired a 10-hectare property at DMIA to
house its fleet of Boeing aircraft. Together with its technical and investment
partners, the company will start soon the construction of large hangars for aircraft
maintenance services to DMIA’s regional and international carriers, including the
fabrication of airframe and component overhaul on some of the most widely used
commercial aircraft in the Asia Pacific Region.
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Spirit of Manila is designed for Filipino and international travelers,
offering safe, reliable and on-time airline services through its experienced and
dedicated staff whose objective is to satisfy the expectations of its passengers.
The airline offers budget fares and other innovative schemes to cater to the
overseas Filipino workers. Most of the airline staff have vast experience and
expertise in the areas of airline operation and maintenance. They are trained and
certified in their respective line of responsibilities.
Based on a five year vision and solid plans, this bold drive creates bright
future for Spirit of Manila which aims to be one of the dominant air service
providers in the highly competitive airline industry in Asia. It also complements
the development of DMIA as the country’s next international gateway that aims to
serve millions of passengers per year.
Objectives and Goals
Spirit of Manila capitalizes on its core of airline operation. A strong and dynamic
culture of safety, reliability, affordability and convenience entrenched by customer
service focused programs.
Tagged with the spirit of "I am going home," the airline offers to every flyer a
new definition of a low cost carrier: the warmth and comfort of home from origin to
destination and return.
In a nutshell, Spirit of Manila will provide:
1. Efficient and reliable air transport services
2. Customer satisfaction
3. Automated operations
4. Positive growth and reasonable return on equity
5. General well-being of employees
6. Quality and Safety Management
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http://www.spiritofmanilaairlines.com/aboutus.aspx
2.2 Related Studies
2.2.1 Foreign Studies
Branch (2007:77) explains that ship manning today forms a very important
part of the shipping industry in an increasingly competitive cost-conscious and complex
environment. Emphasizes the trend of new technology being introduced to the industry
whilst economic change to the operating environment is continuous, and concludes that
the objective of ship management operations is to optimize the use of resources
compatible with commercial requirements. The growth of third party ship management
has been essential in the past decades and has been the outcome of companies’ pressure
to adopt new technology in order to improve the quality and efficiency of their
operations.
BIMCO (2009) reports that there are numerous advantages in employing ship
managers, such as their ability to outsource many difficult and labor intensive
elements of ship operation and management. It is an arrangement that suits an
industry where demand for ships and commodities is notoriously cyclical. It also
enables a small or medium sized owner to operate the vessels without the need for a
large in-house organization. Moreover, placing this small fleet with a sizeable ship
management company will automatically acquire the advantages of being part of a
larger fleet, such as excellent purchasing power for stores, repairs and other matters,
which the manager in command of a large fleet is capable to obtain. There have also
been changes in the organizational structure with the appearance and development of
management companies, and the extension of ‘flagging out’ and ‘second registers.
Amante, 2005:535-57 cited in Stopford, 2009:48) “with some smaller numbers
employed onshore in various shipping offices and services”
(Stopford, 2009:48) The significant and constant increase in the number of Marlow
seafarers, especially during the past decade, triggered the Directors’ decision to invest in
methods of
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Improving the company’s productivity at all organizational working levels. The need for
Efficient handling and control of the huge volume of accounts’ payable and related
Documentation was one of the main areas of their attention, mainly due to the fact that
both the crewing operating as well as administrative cost had shown no significant
Economies of scale and the company’s total annual expenses’ turnover exceeded USD
230 million. It is worth mentioning that crewing costs typically constitute approximately
40% of a ship’s total daily operating cost, and thus plays a significant role in the overall
https://eprints.mdx.ac.uk/7917/1/Menelaou-DProf..pdf
2.2.2 Local Studies
This will serve as new information about the system given from our local country
that encountered the same system.
2.2.2.1 Dr. Linda Diehl
.
Dr. Diehl was familiar with the innovative research being conducted at
NASA’s Ames Research Center and elsewhere and was convinced these embryonic CRM
training concepts could reduce the likelihood of human error.[1] This NTSB
recommendation has been credited with launching the global crew resource management
training revolution.
http://en.wikipedia.org/wiki/Crew_resource_management
2.2.2.2 Donald H Jenkins
Intensive care frequently results in unintentional harm to patients and
statistics don’t seem to improve. The ICU environment is especially unforgiving
for mistakes due to the multidisciplinary, time-critical nature of care and
vulnerability of the patients. Human factors account for the majority of adverse
events and a sound safety climate is therefore essential. This article reviews the
existing literature on aviation-derived training called Crew Resource Management
(CRM) and discusses its application in critical care medicine. CRM focuses on
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teamwork, threat and error management and blame free discussion of human
mistakes. Though evidence is still scarce, the authors consider CRM to be a
promising tool for culture change in the ICU setting, if supported by leadership
and well-designed follow-up.
2.2.2.3 Jose R. Ruiz
Crew Resource Management as an academic field of study has
only been in existence for a relatively short period. However, because of its
importance to the aviation community and the airlines in particular, there is a
small but growing community of researcher and academicians that are
specializing in its postulates. Despite the importance of research to the aviation
industry and to aviation education, no comprehensive compendium of point
specific literature exists. This void presents an obstacle for both researchers and
practitioners in locating articles that may be relevant to their work. In addition,
because of a narrow scope of many aviation education programs, researchers
seeking information are often unaware of specificity's that address the totality of
any particular program. Thus, the authors set out to identify a particular point
specific niche of articles relating to a particular time segment of the unfolding
Crew Resource Management Training field.
Using descriptive research methodology and a systematic and thorouh
computer methodology, three hundred eighty-five citations were identified. These
then were culled of duplication and a resultant sixty-six representative articles,
with abstracts were found to coincide to the period of 1993 to 1998. These were
further refined to key topics of a) the current status of CRM training and research,
b) evolution of CRM concepts, c) measuring methods, and d) application of
CRM.
http://commons.erau.edu/jaaer/vol8/iss3/2/
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