Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
The purpose of this list is to provide families with comprehensive information on the resources available within
the city of Toronto.
USEFUL NUMBERS
Ready for School Connects:

416-588-3755 X555 or go to www.rfsc.ca, or find us on Facebook.
Community Information Toronto:

Dial 211 or go to www.211Toronto.ca
Toronto Public Health:

416-338-7600 Toronto Health Connection; 416-690-2142 after hours emergency
Telehealth Ontario:

1-866-797-0000; TTY 1-866-797-0007
Child Tax Benefit:

1-800-387-1193; TTY 1-800-665-0354; French 1-800-387-1194
Health Card (Infoline):

1-800-268-1154; 416-314-5518
EMERGENCY SERVICES
Police, Fire, Ambulance:

911
Children Emergency Hotlines:


Kids Help Phone – 1-800-668-6868
Children’s Aid Society of Toronto – 416-924-4646
Counseling and Abuse:

Assaulted Women’s Helpline – 416-863-0511; 1-800-863-0511; TTY 416-364-8762; Toll Free TTY 1-866-863-7868
Women’s Counseling, Referral, and Education Centre – 416-534-7501

Food Banks:

Food Share – FoodLink Hotline – 416-392-6655
Shelters and Housing:






Toronto, Hostel Services Unit – Central Family Intake – 416-397-5637 ; Toll Free 1-877-338-3398
Red Door Family Shelter– 416-469-3457
WoodGreen Red Door Family Shelter- 416-915-5671
Sojourn House 416-864-0515 for refugee and refugee claimants
Romero House 416-763-1303 for refugee claimants
Housing Connections 416-981-6111 for subsidized housing
IMMIGRATION AND SETTLEMENT
Web site: www.settlement.org:
Resources for newcomers to Ontario; information includes citizenship, sponsorship community, consumer, education, employment,
health, housing, immigration, language, literacy, legal support
Citizenship and Immigration Canada:

1-888-242-2100; TTY 1-888-576-8502
Hours: Mon-Fri- 8am- 4pm.
Canadian Centre for victims of Torture:




416-363-1066
Toll free 1-877-292-2288
Fax: 416-363-2122
Email: mabai@ccvt.org
Updated: March, 2015
1
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
CHILDREN’S SERVICES
The following are a list of supportive services for children and their families, including social, emotional, physical and educational
resources that aim to enhance and support the early years of child development
Toronto Children’s Services Division, Field Office
Web site: www.toronto.ca/children
Metro Hall, 55 Johns St, 10th Fl, Toronto, ON, M5V 3C6 (University Ave-King St W)
Service description:







Provides financial assistance to help with the cost of licensed child care
Children birth – 9 years
Parent must be working or attending school
Must show financial need
Fee subsidy office: 416-392-5437
Child care programs: 416-392-3317
Toronto Home Child Care: 416-392-3326
Child Development Institute
Web site: www.childdevelop.ca
197 Euclid Ave, Toronto, ON, M6J 2J8 (Bathurst St-Dundas St W)
416-603-1827
Hours: Mon-Fri 8:30 – 4:30
Languages: Chinese (Cantonese); English; Portuguese; Spanish; interpretation for other languages
Service description:




Provides child development, parenting, children’s mental health, early intervention and family violence services
Assessment and counseling services for children who have been sexually abused
Services for children birth – 12 years and their families
Evening groups and appointments available after hours
Ontario Early Years Centres
To find your nearest centre visit this web site: www.ontarioearlyyears.ca
1-866-821-7770; TTY 1-800-387-5559
Languages: English, French
Service description:

Access to early child development professionals and community resources

Early learning and literacy programs— including reading circles, school readiness programs and learning through play

Call to find a program near you (1-866-821-7770)
_________________________________________________________________________________
Toronto Preschool Speech and Language Services
Web site: www.tpsls.on.ca
225 Duncan Mill Rd, Ste 201, North York, ON, M3B 3K9
416-338-8255 Intake and information
TTY: 416-338-0025
Hours: Mon-Fri 8:30 – 4:30
Languages: English, French
Service description:

For children birth – 5 years who have trouble taking or understanding languages
Updated: March, 2015
2
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca

Speech and Language Program – assessment, information and referral, parent support, speech and language intervention
services
Surrey Place Centre
Web site: www.surreyplace.on.ca
2 Surrey Pl. Toronto, ON, M5S 2C2 (Bay St-College St)
416-925-5141
Hours: Mon and Fri – 8:30-5; Tues, Wed, Thurs- 8:30-8:30
Languages: English; interpretation provided for other languages as available
Service description:





Assessment, diagnosis, consultation and treatment
Service coordination
Behavior therapy and psychotherapy
Intensive behavioral intervention for children to 6 years diagnosed as autistic
Member of Toronto Preschool Speech and Language Services
Learning Disabilities Association of Ontario
Web site: www.ldao.ca
365 Evans Avenue, Suite 202, Toronto, ON. M8Z 1K2
416-929-4311
Fax: (416) 929-3905
Service description:
Assists people with learning disabilities and their families in meeting their expressed needs by:




Providing support, guidance and up-to-date resource information
Providing the opportunity for the sharing of information and common concerns
Encouraging research in the field of learning disabilities
Supporting and generating legislative initiatives
_________________________________________________________________________________
Respite Services
Web site: www.respiteservices.com
112 Merton Street, Toronto, ON, M4S 2Z8
416-322-6317
Service description:

Respite care is a family support service that provides temporary relief from the physical and emotional demands involved in
caring for a family member with a developmental and/or physical disability.

Contact an Access Facilitator who will help identify the family’s respite needs and will provide short-term co-ordination to
overcome barriers to receiving respite services. They will assist in completing application forms for funding and interviewing
potential Community Helper for Active Participation (CHAP).

New autism spectrum disorder respite services program
_________________________________________________________________________________
Best Start Resource Centre
Web site: http://www.beststart.org/resources/index.html
180 Dundas Street West, Suite 301, Toronto, Ontario, M5G 1Z8
416-408-2249 Ext 2336; Toll free: 1-800-397-9567
Languages: English; interpretation provided for other languages as available
Updated: March, 2015
3
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Service description:
 Best Resource Centre provides resources and information for : abuse and pregnancy, alcohol and pregnancy, breastfeeding,
child development, low birth weight, nutrition,
EDUCATION
Toronto Catholic District School Board
Web site: www.tcdsb.org
Address: Catholic Education Centre, 80 Sheppard Ave E, North York, ON M2N 6E8
(Yonge St-Sheppard Ave E)
Office phone: 416-222-8282 X 5314;
Admissions: 416-222-8282 X 5320
Adult Education Programs: 416-222-8282 X 5348, 2513, 2429, 2491, 2499
Crisis Phone: 416-229-5360
TTY phone: 416-229-5337
Hours: Mon-Fri 8:30 – 4:45, after hours – answering service, emergency calls responded to immediately
Languages: English, French school programs; Italian, Polish, Portuguese, Spanish, Ukrainian – interpreters available
Service description:





Full academic program in a Roman Catholic environment, JK – Gr 12
Single gender and coed, French, and special education
Citizenship and international classes
Elementary grades is for Roman Catholic children and children of Roman Catholic parents
ESL classes – participate in LINC upon assessment by YMCA of Greater Toronto
________________________________________________________________________________
Toronto District School Board
Web site: www.tdsb.on.ca
TDSB Head Office, 5050 Yonge St, Toronto, ON M2N5N8
(Yonge St-Sheppard Ave W)
416-397-3000
Hours: Mon-Fri 8:30 – 4:30
Service description:

Full academic program from JK to Grade 12

Special education for children and youth 14-21 years with developmental disabilities

Citizenship and heritage classes

Special services – home instruction, social work, psychiatry, psychology, guidance counseling, reading and speech correction

Transportation for persons with physical disabilities
 Interpreting services for families and schools

Parenting and Family Literacy Centers – 416-394-2067

Intensive ESL programs (all levels) – call 416-338-4300 or visit www.ESLtoronto.ca
LANGUAGE SERVICES
Adult education, assessment and training services for English as a second language are provided through the government of Canada
and community organizations.
Language Instruction for Newcomers to Canada (LINC) is an English language training program for adult newcomers to
Canada. YMCA LINC Assessment Centres screen and refer LINC eligible newcomers to the most suitable LINC Service Provider
Organizations offering LINC classes throughout the Greater Toronto Area. These free classes range from literacy, basic to intermediate
levels, running part time, full time, and on weekends.
Updated: March, 2015
4
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
General Inquiries: 1-888-242-2100; TTY- 1-800-576-8502
Web site: www.servicecanada.gc.ca
Individuals eligible:






Newcomers 18 years of age or older
Landed Immigrants
Convention refugees
Holders of appropriate Authorization or Minister’s Work Permits
Not Canadian citizens
Clients assessed at a LINC 6 or lower
_________________________________________________________________________________
YMCA of Greater Toronto
Language Assessment and Referral Centre
Web site: www.ymcatoronto.org
42 Charles St E, 3rd Fl, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E)
416-928-9622; 1-800-223-8024
Hours: Mon-Thu 8:30 – 8:00; Fri 8:30 – 4:30; Sat 10 – 2
Individuals eligible:

Newcomer adults 18 years and older

Permanent residents of Canada (including landed immigrants and convention refugees)
Languages: Chinese (Cantonese, Fujian, Mandarin); Dari; English; Farsi; French; German; Hebrew; Hindi; Italian; Kannada;
Konkani; Korean; Lithuanian; Ndebele; Portuguese; Romanian; Russian; Shona; Sinhala; Spanish; Tamil; Tulu; Vietnamese
Service description:



Assessment of English skills for settlement-based language training program
Referral to LINC programs for English as a Second Language (ESL) classes
Information and referral on settlement needs
Other assessment centres:


10 Milner Business Court
416-609-9622


4580 Dufferin St, 2nd Fl
416-635-9622
LINC School Locations:
LINC Assessment Hotline: 416-925-5462
North
Location
Address
Phone Number
Centerpoint LINC
6464 Yonge Street, Upper Floor
(Yonge & Steeles)
416-395-4820
Don Mills LINC
1470 Don Mills Rd, 2nd Floor
(Don Mills & York Mills)
416-395-3988
34 Kenton Dr
(Bathurst & Finch )
416-395-8486
Kenton Learning Centre LINC
Updated: March, 2015
5
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
685 Sheppard Avenue East, Suite B01
(Sheppard & Bessarion)
416-395-8214
Location
Address
Phone Number
Overlea LINC
14 Overlea Blvd
(Thorncliff Pk & Overlea)
416-396-2930
Springhurst LINC
160 Springhurst Ave, 2nd Fl
(Springhurst & Jameson)
416-393-8382
416-394-6480
Victoria Street LINC
74 Victoria St, Suite 115
(Dundas & Yonge)
416-393-8268
Location
Address
Phone Number
Danforth LINC
2575 Danforth Ave, Unit 7 & 10
(Danforth & Main)
416-396-2488
Kennedy LINC
2907 Kennedy Rd, 2nd Fl
(Kennedy & Finch)
416-396-6222
Town Centre LINC
1457 McCowan Road, Unit 200
(McCowan & Milner)
416-396-7815
Location
Address
Phone Number
Albion LINC
1530 Albion Rd, Unit 62
(Kipling & albion)
416-394-6232
Christian Centre LINC
4545 Jane Street
(Jane & Finch)
416-394-6232
Civic Centre LINC
385 The West Mall, Unit 105
(Burnamthorpe & West Mall)
416-394-6480
Rexdale Learning Centre LINC
30 Barrhead Crescent
(Kipling & Rexdale)
416-394-6225
North York LINC
South
East
West
_________________________________________________________________________________
COSTI Corvetti Education Centre
Web site: www.costi.org
760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St)
416-534-7400
Hours: Mon-Thu 8:30 am – 9:30 pm; Fri 8:30 – 4:30; Sat 10 – 2:30; French and Spanish language programs Sat 10 – 2
Updated: March, 2015
6
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Languages: Arabic; Chinese (Cantonese, Mandarin); Croatian; English; Farsi; Serbian; Spanish; Tigre; Tigrinya; Turkish
Service description:






Settlement services including orientation, information and referral (Housing, health and legal
English as a Second Language (ESL), ESL computer training; ESL for work permit holder and visitor
Conversation and pronunciation classes
Translation, interpretation; assistance with documentation, escort and advocacy
Crisis intervention and supportive counseling
Home Child Care Provider Training – 5 week program prepares immigrant women to be self-employed as a home child care
provider
Full range of language assessment test including



CAAT (Canadian Adult Achievement Teat)
TOEFL (Test of English as a Foreign Language)
TWE (Test of English as a Written Language)
_________________________________________________________________________________
COSTI – Caledonia Centre
Web site: www.costi.org
700 Caledonia Rd, Toronto, ON, M6B 3X7 (Caledonia Rd-Eglinton Ave W)
416-789-7925
Hours: Mon-Fri 8:30 – 4:30; LINC classes – Mon-Fri 9 – 2:30; computer training – Sat 9;30 – 2:30
Languages: Chinese (Cantonese, Mandarin); Croatian; English; French; Polish; Portuguese; Russian; Serbian; Slovenian; Spanish;
Ukrainian
Service description:




English as a Second Language classes; participate in LINC upon assessment by YMCA of Greater Toronto
Computer training includes Microsoft Office, ACCPAC, Simply Accounting
Enhanced Language Training (ELT) for Internationally Trained Accountants who are refugee claimants, Convention refugees or
permanent residents and who are eligible to work in Canada – 18 week sector specific language training; individual counseling
and action plan development
5 week job placement; mentoring; networking; resume and interview preparation
Polycultural Immigrant and Community Services
Web site: www.polycultural.org
15 Roncesvalles Ave, Suite 202, Toronto ON, M6R 2K2
416-533-9471
Hours: Mon-Thurs 8:30-4:30; Fri- 8:30-12:00
Languages: English
Service description:




Participate in LINC upon assessment by YMCA of Greater Toronto
Enhanced Language Training for Internationally Trained Professionals and Tradespeople (ELT) – 12 week sector specific
language training for administration, customer service, health care, technical and trades
2-6 week job placement and mentoring; networking; resume and interview preparation
Child care available (416-642-0020)
Skills for Change: Employment + Learning Hub
English as a Second Language Programs
Updated: March, 2015
Web site: www.skillsforchange.org/
7
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
791 St Clair Ave W, Toronto, ON, M6C 1B7 (Christie St-St Clair Ave W)
416-658-3101
Hours: Mon-Thu 9 am – 9:30 pm, Fri 9 – 5, Sat 9 – 1, August – Mon-Fri 9 – 5
Service description:








For all newcomers, immigrants and refugees
Special focus on internationally-trained professionals
Basic English as a Second Language (ESL) and Settlement – full time LINC classes, including child care and daily hour of
computer basics and word processing, upon assessment by YMCA of Greater Toronto
ESL Programs in Partnership with District School Boards – daytime courses in accounting and computer skills for immigrant
women, customer service, intensive English
Part time evening and weekend courses in business writing, communicating clearly
English for academic purposes
Introductory and intermediate bookkeeping, keyboarding
Language upgrading for engineer, medical terminology and TOEFL (Test of English as a Foreign Language)
SETTLEMENT SERVICES
The following list of settlement services assist immigrants, refugees and other newcomers with immediate needs for settling
in Canada including integration into Canadian society, the immigration process and sponsorship.
YMCA of Greater Toronto
Toronto YMCA Newcomer Information Centre
Web site: www.ymcatoronto.org
42 Charles St E, 3rd Fl, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E)
416-928-6690
Hours: Mon-Thu 9 – 7; Fri 9 – 2; Sat 10 – 2
Scarborough YMCA Newcomer Centre
10 Milner Business Court, Ste 600, Scarborough, ON, M1B 3C6
416-609-9622
Hours: Mon, Wed, Thu 9 – 5; Tue 9 – 7; Fri 9 – 12
North York YMCA Newcomer Centre
4580 Dufferin Street, Suite 200, North York, ON. M3H 5Y2
416-635-9622
Hours: Mon 9 - 7; Tues, Wed, Thurs 9 – 5; Fri 9 – 12 noon; Sat 10 - 2
Service description:





Settlement information and referral
Settlement resource library,
Access to relevant and up to date information on settlement services and programs
Call 416-928-3362 X 4122 for the Information and Outreach Coordinator
Call for languages other than English that may be available
Canada Immigration and Refugee Board
Web site: www.irb-cisr.gc.ca
74 Victoria St, Ste 400, Toronto, ON, M5C 3C7 (Yonge St-King St E)
416-954-1000
Hours: Mon-Fri 8 – 4
Languages: English, French, interpreters for other languages
Updated: March, 2015
8
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Service description:

Refugee claims
 Immigration appeals
COSTI
Web site: www.costi.org
1710 Dufferin St, Toronto, ON, M6E 3P2 (Dufferin St-St Clair Ave W)
416-658-1600
Hours: Mon-Fri 8:30 – 4:30
Languages: English, French, Italian, Portuguese, Spanish, Tamil, see specific programs for additional languages
Service description:


For immigrants and refugees
Settlement services
Counseling, education, and training

CultureLink
Web site: www.culturelink.ca
2340 Dundas Street West, Suite 301, Toronto, ON, M6P 4A9
416-588-6288
Hours: Mon-Fri 9 – 5; some evening programs, including JSW and Host Program orientation and training
Languages: Afrikaans; Arabic; Bengali; Bhojpuri; Chinese (Cantonese, Mandarin); Czech; English; Farsi; Filipino; French; German;
Gujarati; Guyanese Creole English; Hindi; Italian; Japanese; Pashto; Portuguese; Punjabi; Russian; Sinhala; Somali; Spanish; Swahili;
Tamil; Tibetan; Urdu; West Indian dialects
Service description:







Settlement services including orientation, counseling, and support
Assistance with form filling; information and referral – immigration, housing, and education
English Conversation Circle
Free internet access
Host Program – 4-6 month one-to-one befriending program for newcomers
Job Search Workshops (JSW)
Settlement and Education Partnership in Toronto (SEPT) – outreach program based in elementary and secondary schools from
mid-August to end of June, and in libraries and social services agencies
Toronto Community and Culture Centre
Web site: www.tcccto.com
222 Elm St, Ste 110, Toronto, ON, M5T 1K5 (University Ave-Dundas St W)
416-971-7883
Hours: Mon-Fri 9 – 3:30
Languages: Chinese (Mandarin, Cantonese); English; interpreters available for other languages
Service description:





Settlement services – information and referral
Social service counseling
Free internet access
Educational program
Outreach and cultural activities
Seniors services

_________________________________________________________________________________________
Catholic Cross-Cultural Services
55 Town Centre Crt, Ste 401, Scarborough, ON, M1P 4X4 (McCowan Rd-Ellesmere Rd)
Updated: March, 2015
Web site: www.cathcrosscultural.org
9
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
416-757-7010
Hours: Mon, Thurs, Fri 9 – 5; Tues, Wed 9 – 8 (By appointment)
Languages: Amharic; Arabic; Chinese (Cantonese, Mandarin); Croatian; English; Farsi; French; Gujarati; Hindi; Malayalam; Marathi;
Pashto; Polish; Portuguese; Punjabi; Romanian; Russian; Serbian; Sinhala; Somali; Spanish; Tamil; Ukrainian; Urdu
Service description:





For immigrants and refugees
Settlement services
Participates in LINC (Language Instruction for Newcomers to Canada) upon assessment by YMCA of Greater Toronto
Host Program – 4-6 month one-to-one befriending program for newcomers
Job Search Workshops (JSW) for new immigrants and Convention refugees legally entitled to work in Canada Settlement and
Education Partnership in Toronto (SEPT) – outreach program based in elementary and secondary schools from mid-August to
end of June, and in libraries and social service agencies
_________________________________________________________________________________________
Salvation Army: Immigrant and Refugee Services
Web site: www.salvos.com/irstoronto
160 Jarvis St, Toronto, ONM5B 2E1
416-363-5496
Hours: Mon-Fri 8:30 – 12:30, 1 – 4
Languages: Chinese (Mandarin); English; Filipino; French; Portuguese; Spanish
Service description:






For refugees and new immigrants
Settlement services including orientation; information and referral
English as a Second Language (ESL) classes – co-sponsored with Toronto District School Board;
English conversation partner volunteer tutoring;
ESL Skills Development classes
Chaplaincy at the Canada Border Services Agency, Immigration Holding Centre
Cross Cultural Community Services Association
Web site: www.tccsa.on.ca
310 Spadina Ave, Ste 301, Toronto, ON, M5T 2E8 (Spadina Ave-Dundas St W)
416-977-4026
Hours: Mon-Thu 9 – 6; Fri 9 – 5; Sat 9 – 1 (By appointment)
Languages: Chinese (Cantonese, Mandarin); English
Service description:





settlement services – information, counseling, and referral
translation and interpretation; mediation services
English as a Second Language (ESL) classes – participate in LINC upon assessment by YMCA of Greater Toronto); child care
provided
Free internet access
volunteer training program
Access Alliance Multicultural Health and Community Services
Newcomer Information Centre
Web site: www.accessalliance.ca
3079 Danforth Ave, Toronto, ON, M1L 1A8
Updated: March, 2015
10
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
416-693-8677
Hours: Mon- Thurs 9 – 8; Fri 9 – 5; Sat 1 - 5
Languages: Bengali; English; Farsi; Filipino; Portuguese; Spanish; Tamil: interpreter available for other languages
Service description:






For newcomers, immigrants, refugees
Settlement information, referral, and counseling
Access to computers, fax, photocopier, phone
Assistance filling out government forms;
Workshops
Medical services expected in the future
COMMUNITY SERVICES
Services include information, advocacy, and referral for families, adults, and children in transition. Community services aim to strengthen
and connect individuals and family to their communities through a variety of services.
Centre for Immigrant and Community Services of Ontario (CICS)
Toronto Office
Web site: www.cicscanada.com
2330 Midland Ave, Toronto, ON, M1S 5G5
416-292-7510
Hours: Mon-Thu 9 – 5; Fri 9 – 12:30; telephone inquiry Mon, Wed, Fri 10 – 12; Tue, Thu 2 – 4
Languages: Chinese (Cantonese, Mandarin), English, Urdu
Service description:





Information and referral, orientation, and assessment
Translation and interpretation
Assistance filling out forms
English workshops and conversation circle
Employment counseling and resume clinic
Family Service Association of Toronto
Web site: www.fsatoronto.com
355 Church St. Toronto, ON, M5B 1Z8 (Church St-Gerrard St E)
416-595-9230
Hours: Mon-Fri 9 – 5; evening appointments available
Languages: Chinese (Cantonese, Mandarin); Edo; English; Farsi; Hindi; Hungarian; Italian; Portuguese; Romanian; Serbian; Somali;
Spanish; Tamil – *not all languages available for all programs
Fees: Geared to income, some services free
Service description:
 counseling programs and educational programs for those seeking support in dealing with relationships and family problems,
parenting, depression, anxiety, job loss, separation, divorce, sexual abuse and other issues
Distress Centres of Toronto (Central)
Updated: March, 2015
Web site: www.torontodistresscentre.com
11
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Crisis phone: 416-408-4357; 416-408-HELP (4357); TTY 416-408-0007
Hours – Mon-Sun 24 hours
Languages: English, Language Line Services provides access to services in over 150 languages
Service description:



Telephone response to persons in need of immediate emotional support
Crisis intervention or suicide prevention
Links to other emergency services or professional help as appropriate
WOMEN’S SERVICES
The following list of women’s services assist women with immediate needs for: settling in Canada, counseling and referral, advocacy
programs, job search.
Immigrant Women’s Health Centre
Web site: www.immigranthealth.info
489 College St, Ste 200, Toronto, ON M6G 1A5 (Bathurst St-College St)
416-323-9986
Hours: Mon-Fri 9 – 5
Languages: Chinese (Cantonese, Mandarin), English, Ewe, Fanti, Farsi, Hindi, Italian, Portuguese, Punjabi, Spanish, Tamil, Twi,
Urdu, Vietnamese
Service description:



For immigrant and refugee women
Information, counseling and referral – health education, family planning, birth control, sexually transmitted infections, pregnancy
Distributes Immigrant Women’s Health Handbook, available in 9 languages
Toronto Rape Crisis Centre
Multicultural Women Against Rape
Web site: www.trccmwar.ca
Contact by mail: P.O. Box 6597, Station A, Toronto, ON, M5W 1X4
Crisis phone: 416-597-8808; TTY 416-597-1214
Hours: Mon-Sun 24 hours; office Mon-Fri 9:30 – 5; counseling by appointment
Languages: English, Spanish, West Indian dialects, crisis line – English
Service description:





Crisis intervention and culturally sensitive counseling, support and referral for survivors of rape/sexual assault/incest
Support for families and friends of survivors
Self help groups for sexually assaulted women
Alternatives to the legal justice system, court support, accompaniment and advocacy program
Services confidential
Women’s Health in Women’s Hands Community Health Centre
Web site: www.whiwh.com
2 Carlton St, Ste 500, Toronto, ON, M5B 1J3 (Yonge St-Carlton St)
416-593-7655
Updated: March, 2015
12
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
416-593-5835 TTY
Hours: Mon-Thu 9 – 8; Fri 9 – 5; 3rd Sat of month 10 – 4
Languages: Chinese (Cantonese); English; French; Hindi; Kikuyu; Krio; Ndebele; Shona; Spanish; Swahili; Tigrinya; West Indian
dialects; interpreters provided for other languages
Service description:





Community health centre; information and referral; mental health counseling
Reproductive health counseling including pre-abortion and post-abortion counseling
Female genital mutilation prevention education and advocacy
Anti-racist and anti-sexist education
No Ontario health Insurance required for general services
_________________________________________________________________________________
COSTI Corvetti Education Centre: Life Skills for Immigrant Women
760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St)
416-534-8437
Hours: Mon- Fri 8:30 – 4:30 for registration; workshops every second Tue 10 – 12 noon
Individuals eligible:

Immigrant women who are Canadian citizens

Landed immigrants

Convention refugees or refugee claimants
Languages: English
Service description:



Workshops on self-esteem, assertiveness, stress management, and Canadian workplace culture
Parenting and life skills preparation for employment
Job search or volunteering
Breaking the Cycle
Web site: www.breakingthecycle.ca
761 Queen St W, Ste 107, Toronto, ON, M6J 1G1 (Bathurst St-Queen St W)
416-364-7373
Hours: Mon-Fri 9 – 5
Languages: English
Eligibility:

Women who are involved with drugs or alcohol and are pregnant or have children 6 years and under
Service description:




Medical assistance – doctor, nurse
Pre/postnatal support and pregnancy outreach program
Child development, parenting groups, mom and tot play, and home visiting
Drop-in, free clothing
Working Skills Centre
Web site: www.workingskillscentre.com
55 Eglinton Ave East, Suite 703, Toronto, ON, M4P 1G8 (Yonge St and Eglinton Ave)
416-703-7770
Hours: Mon-Fri 8:30 – 4:30
Languages: English
Updated: March, 2015
13
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Eligibility:


Day programs – immigrant and refugee women experiencing difficulty in gaining full time employment due to lack of training or
Canadian work experience
Evening programs – open to all; Practice firm – immigrant women who are job-ready and only need relevant Canadian work
experience – assessment at any employment assessment centre
Service description:



Job skills training programs in direct mail, computerized office administration skills, logistics, computerized accounting,
bookkeeping, medical terminology, medical billing and reception
Programs range from 7 – 22 weeks; placement services
Practice firm – program runs up to 12 weeks and has continuous recruitment; operates business services in direct marketing,
bookkeeping, and administrative support; trainees learn while handling work for the Centre’s business clients
Newcomer Women’s Services Toronto
Web site: www.newcomerwomen.org
745 Danforth Ave, Ste 401, Toronto, ON, M4J 1L4 (Pape Ave-Danforth Ave)
416-469-0196
Hours Mon-Fri 9 – 4:30; Sat 10 - 12
Languages: Bengali; Chinese (Cantonese, Mandarin); English; Farsi; French; Hindi; Indonesian; Japanese; Polish; Portuguese;
Russian; Spanish; Ukrainian; other languages may be available
Service description:





For immigrant and refugee women including Canadian citizens
Employment Program
English as a Second Language
Newcomer Employment Services Toronto (NEST)
Newcomer Women’s Network; Settlement Services
_________________________________________________________________________________
HEALTH SERVICES
Community health centers provide a spectrum of health services for individuals and families, including those provided by medical
doctors, nurse practitioners, registered nurses, social workers, health educators and counselors.
Ontario Ministry of Health and Long-Term Care
Web site: www.health.gov.on.ca
416-314-5518
1-800-268-1154 Toll Free
1-800-387-5559 TTY
Hours: Mon-Fri 8:30 – 5
Languages: English; French – inquiries 1-800-267-7690; also interpreters available for other languages
Eligibility: Residents of Ontario legally entitled to be in Canada; tourists, transients, and visitors not eligible
How to apply: Call Health Card Information System 416-327-7567, 1-800-664-8988, Ministry of health and Long-Term Care INFOline
416-314-5518 or 1-800-268-1154 or contact nearest Ontario Health Insurance branch
Service description:
Updated: March, 2015
14
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca






Hospital and medical care insurance
New residents have a 3 month waiting period before coverage begins
Covers standard ward services, many outpatient services, and medically prescribed physiotherapy in approved facilities
Covers physicians services including specialist, approved dental surgery in hospitals
Annual eye exams for people under 20 years or 65 years and over
Limited osteopathic and podiatry services
The College of Physicians & Surgeons of Ontario
Website: www.cpso.on.ca
80 College St, Toronto, ON, M5G 2E2
General Inquiries: 416-967-2603; Toll free 1-800-268-7096 X 306
Hours: Mon – Fri 8 – 5
Service description:

Assistance in finding a doctor
_________________________________________________________________________________
Community Health Centres
No Ontario Health Insurance is required for general services. Each health centre serves a specific population group and catchment area.
Access Alliance Multicultural
Community Health Centre
340 College Street, Ste 500,
Toronto, ON, M5T 3A9
416-324-8677
Anishnawbe Health Toronto
225 Queen St E, Toronto, ON,
M5A 1S4
416-360-0486 ext. 231
Queen St E- Sherbourne St
Anne Johnston Health
Station
2398 Yonge St, Toronto, ON,
M4P 2H4
416-486-8666
416-486-6759 TTY
Yonge St-Eglinton Ave W
Central Toronto Community
Health Centre
168 Bathurst St, Toronto, ON,
M5V 2R4
416-703-8480 ext. 400
Bathurst St-Queen St W
3079 Danforth Ave, Toronto,
ON, M1L 1A8
416-693-8677
Victoria Park Ave-Danforth Ave
Services First Nation’s
population
Davenport Perth
Neighbourhood Centre
1900 Davenport Rd, Toronto,
ON, M6N 1B7
416-658-6812
Symmington Ave- Davenport
Rd
East End Community Health
Centre
1619 Queen St E, Toronto, ON,
M4L 1G4
416-778-5858
Coxwell Ave-Queen St E
Flemingdon Health Centre
10 Gateway Blvd, Don Mills,
ON, M3C 3A1
416-429-4991
Don Mills Rd-Eglinton Ave E
Lake shore Area MultiService Project (LAMP)
185 – 5th St, Etobicoke, ON,
M8V 2Z5
416-252-6475 ext. 234 – health
services
Islington Ave-Lake Shore Blvd
W
Lawrence Heights
Community Health Centre
12 Flemington Rd, Toronto,
ON, M6A 2N4
416-787-1661
Bathurst St-Lawrence Ave W
Planned Parenthood of
Toronto
Services 13 – 29 years
36B Prince Arthur Ave,
Toronto, ON, M5R 1A9
416-961-0113
761 Jane St., 2nd Floor
Toronto, ON M6N 4B4
416-760-8677
Centre Francophone de
Toronto
Services French speaking
persons
22 College St, Main Fl,
Toronto, ON, M5G 1K3
416-922-2672
Yonge St-College St
The Four Villages
Community Health Centre
1700 Bloor St W, Toronto, ON,
M6P 4C3
416-604-3361
Keele St-Bloor St W
Updated: March, 2015
15
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Regent Park Community
Health Centre
465 Dundas St E, Toronto, ON,
M5A 2B2
416-364-2261
Parliament St-Dundas St E
Sherbourne Health Centre
333 Sherbourne St, Toronto,
ON, M5A 2S5
416-324-4180
Sherbourne St-Carlton St
South Riverdale Community
Health Centre
955 Queen St E, Toronto, ON,
M4M 1K7
416-461-1925
Pape Ave-Queen St E
Stonegate Community Health
Centre
150 Berry Rd, Toronto, ON,
M8Y 1W3
416-231-7070
Park Lawn Rd- Berry Rd
DENTAL SERVICES
University of Toronto Dental Clinic
Web site: www.utoronto.ca/dentistry/patientclinic
101 Elm St, Toronto, ON, M4T 3A7 (University Ave-Dundas St W)
416-979-4927
Hours: Mon-Fri 8:30 – 5:15; limited service July-August
Languages: Interpreters must accompany patients who do not speak English
Fees: Call for details
Service description:



Comprehensive dental care for patients accepted as teaching cases, including denture work
Student work supervised by dentists
Paediatric Dentistry Anaesthesia Surgicentre- dental care for children with special dental needs
Dental Emergency Service
Web site: www.dentalemergency.com
100-1650 Yonge St, Toronto, ON M4T 2A2 (Yonge St-St Clair Ave W)
416-485-7121
Hours: Mon-Sun 8 am – 12 midnight
Languages: Arabic; Bulgarian; Chinese (Cantonese); Czech; English; French; Japanese; Spanish; dentists may speak other
languages
How to apply: Call for appointment
Fees: According to Ontario Dental Association fee guide, same day payment required
Service description: Emergency dental treatment
_________________________________________________________________________________
George Brown College
Interprofessional Learning Clinic
Web site: www.georgebrown.ca/clinic
Casa Loma Campus, 175 Kendal Ave, Toronto, ON, M5R 1M2
Spadina Rd-Davenport Rd
416-415-4547
1-800-265-2002 X 4547 Toll Free
Contacts: Mary Clare Szabo, Client Services Officer
Updated: March, 2015
16
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Hours: Mon-Fri 7:30 – 6; hours may vary
Languages: English; other languages may be available
Service description: Dental Clinic


Checkups or cleaning fees $15 - $30 for children 5 – 8 years; $25 - $40 for youth 9 – 17 years; $35 -$50 adults; Dentures,
partial dentures, x-rays, and limited restorative dentistry at varying fees and times
To apply leave a telephone message including name, number and service required
Toronto Public Health Dental Services
416-392-0907
The dental clinics are located throughout the city, are open all year, and provide free dental care for eligible children (0 – 18 years
and still attending school) and seniors who are low-income.
The treatments are as follows:

Examining teeth and gums

X-rays

Fillings,

Preventive services including cleaning, scaling, topical fluoride, and sealants

Extractions, root canal treatment (on selected teeth)

Denture and partial dentures
While there is no charge for dental treatments, clients are asked to pay half of the dental laboratory cost for denture and denture
repairs.
The following is a list of Public Health Dental Clinics
Web Site: http://www.toronto.ca/health/dental/locations.htm
340 College St
(College & Spadina Ave)
416-392-1410
235 Danforth Ave
(Danforth & Broadview)
416-392-0934
2340 Dundas St W
(Dundas W & Bloor St W)
416-392-0988
Etobicoke Civic Centre
399 The West Mall, Etobicoke
(Burnamthorpe & The West Mall)
416-338-1486
L.A.M.P
185 Fifth St
(Islington & Lakeshore Blvd W)
416-252-8576
Unison Health and Community Service
12 Flemington Rd
(Lawrence Ave W & The Allen)
416-338-2025
1651 Keele St
416-338-1224
95 Lavinia Ave
(Runnymede & Bloor St W)
416-392-1777
277 Victoria St
(Victoria & Dundas St E)
416-392-6680
Updated: March, 2015
Scarborough Civic Centre
160 Borough Dr
416-338-7442
2398 Yonge St
(Montgomery & Eglinton)
416-392-0907
* call again
791 Queen St E
(Broadview & Queen St E)
416-392-6683
Rexdale C.H.C
8 Taber Rd
(Kipling & Rexdale)
416-338-1790
17
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
EMPLOYMENT
The following list assists with assessment, counseling, skills development and referrals for individuals seeking employment, career
directions and starting their own business. Services include job postings, resume writing, credential equivalency and internet access
Canada Human Resources and Skills Development Canada
Employment Insurance Division
Web site: www.hrsdc.gc.ca
1-800-531-7555 Automated Telephone Reporting Service
1-866-678-2785 TTY phone
Hours: Office Mon-Fri 8;30 – 4:30; Automated Telephone Employment Insurance Information and Job Bank online service – Mon-Sun
24 hours
Languages: English, French
Eligibility: Persons legally entitled to work in Canada
How to apply: For information on EI claims and application procedures call Employment Insurance Information – English 1-800-2067218, French 1-800-808-6352 or visit web site for online application procedure
Service description:





For persons legally entitled to work in Canada
Human Resource Centres- job banks
Pre-employment counseling
Referral to training programs
Employment Insurance (EI)
Canadian Information Centre for International Credential (CICIC)
Web site: www.cicic.ca
95 St Clair Ave W, Ste 1106, Toronto, ON, M4V 1N6 (Avenue Rd-St Clair St W)
416-962-9725
Hours: Mon-Fri 8;30 – 4:30
Languages: English, French
Service description:




National clearinghouse
Information and referral for individuals who want to know how to get their educational or occupational credentials (obtained
outside Canada) assessed and recognized
Advocacy on portability of credential
Does not grant equivalencies or assess credentials, or intervene on behalf of individuals
COSTI Corvetti Education Centre
Employment Assistance Services (OUTLET)
Web site: www.costi.org
760 College St, Toronto, ON, M6G 1C4 (Ossington Ave-College St)
416-534- 7400
Hours: Mon – Thurs 8:30 – 9:30
Languages: Chinese (Cantonese); English; Somali
Service description:
Updated: March, 2015
18
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca



For newcomer eligible to work in Canada including immigrants, convention refugees, and foreign-born Canadian citizens
Assist job ready clients in accessing the labour market through job search workshops, pre-screening and matching with
employers
Counseling; assistance with resumes, cover letters, interview techniques
Toronto Community Employment Services
Web site: www.toronto-jobs.org
2221 Yonge St, Ste 403, Toronto, ON, M4S 2B4 (Yonge St-Eglinton Ave E)
416-488-0084
Hours: Mon-Fri 8:30 – 4:30
Languages: Arabic; Armenian; Chinese (Mandarin); English; Spanish
Service description:




For newcomer, immigrant, or refugee women legally entitled to work in Canada
Employment Assistance Services – unemployed persons not registered elsewhere, including those on social assistance
Employment Resource Centre
Women at Work (WOW) – employment assistance
_________________________________________________________________________________
Neighbourhood Link Support Service
East Toronto Employment Centre for Newcomers to Canada
Web site: www.neighbourhoodlink.org
3036 Danforth Ave, Toronto, ON, M4C 1N2 (Victoria Park Ave-Danforth Ave)
416-691-7407
Hours: Mon-Fri 8 – 5
Languages: English; Gujarati; Hindi; Kachi; Swahili; Telugu
Service description:


10 day job search workshop for newcomers, covering labour market information, interview techniques, resume, networking; job
matching; job coaching; access to computers and fax machine
Free internet access
LEGAL SERVICES
Community legal clinics connect individuals to legal representatives, providing support in form applications, domestic disputes,
immigration status, landlord and tenant concerns and other issues.
Legal Aid Ontario
Web site: www.legalaid.on.ca
20 Dundas St West, Suite 201, Toronto, ON, M5G 2H1
416-979-1446 or 1-800-668-8258
Hours: Mon-Fri 9 – 5
Languages: Amharic; English, Farsi; French; Spanish; interpreters may be arranged for other languages
Service description:


Represents refugee claimants at hearing before the Immigration and Refugee Board, and on applications to the Federal Court;
claimants must obtain Legal Aid certificate; lawyer and paralegal assigned to each case
Represents immigration detainees at Toronto West Detention Centre and Canada Boarder Services Agency, Immigration
Holding Centre at detention reviews on a duty counsel basis; detainees must be financially eligible for legal aid but need
not obtain a certificate
Updated: March, 2015
19
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Metro Toronto Chinese and Southeast Asian Legal Clinic
180 Dundas St W, Ste 1701, Toronto, ON, M5G 1Z8
416-971-9674
Web site: www.mtcsalc.org
Hours: Mon, Thu-Fri 9 – 12 noon, 1 – 5; Tue 12 non – 7; Wed 1 – 5
Languages: Chinese (Cantonese, Mandarin); Vietnamese; interpreters available for Khmer, Lao
Service description:



For persons with low incomes who speak the above languages and cannot communicate in English; must meet financial
eligibility guidelines Community legal clinic
Deals primarily with immigration, tenant issues, social assistance, employment rights, poverty law; most refugee cases referred
to Legal Aid; may provide representation
Summary advice in domestic violence and other family law cases
Refugees and Immigrants Information Centre
260 Wellesley St E, Ste 109, Toronto, ON M4X 1G6 ( Parliament St-Wellesley St E)
416-961-7027
Hours: Mon-Fri 9 – 5
Languages: English, French, Sinhala, Spanish, Tamil, translation and interpretation for 30 languages
Service description:



For immigrants and refugees
Settlement services, translation of documents, information and referral to legal services; paralegal services; Assistance with
immigration matters – statutory declarations, affidavits and oaths, sponsorship (overseas and inland) appeals for failed refugee
claims
Lawyer available by appointment and in emergencies 416-366-5444
RECREATION
Toronto Parks and Recreation Division
South District
Web site: www.toronto.ca/parks
81 Elizabeth St, Toronto, ON M5G 1P4 (Bay St-Dundas St W)
311 Information Line
416-397-7146 TTY
Service description: 25 Toronto Parks and Recreation Centres across the City of Toronto that provide physical, social, cultural
and recreational activities for all ages including senior and persons with disabilities, caregivers, and child programs
Fees: Persons requiring financial assistance to access services may apply for the Welcome Policy
When applying for the Welcome Policy, you will need the following documents with you



Identification for all members of your family (such as birth certificates, driver’s licenses, immigration papers, or passport)
Proof of address (such as a utility bill, lease agreement, or driver’s license
Proof of total family income (such as social benefits stubs, including, the drug benefit portion, two consecutive pay stubs, letter
from a social agency or religious institution, current Notice of Assessment, etc.)
Updated: March, 2015
20
Appendix B: 4 City Wide Resource List (Toronto)
Ready for School Connects: Staff Training Toolkit www.rfsc.ca
Return your completed application form to your local community centre.
YMCA of Greater Toronto
Web site: www.ymcatoronto.org
YMCA Health, Fitness and Recreation Centres
42 Charles St E, Toronto, ON, M4Y 1T4 (Yonge St-Bloor St E)
416-928-9622; 1-800-223-8024
Hours: Mon-Thu 8 – 8; Fri 8 – 7
Languages: English
Service description:



Fitness, health education, and recreations programs for all ages and abilities
Individuals, couples, and families
Membership fees; financial assistance may be available
Children’s Book Bank
Web site: www.childrensbookbank.com
350 Berkeley St, Toronto, ON, M5A 2G1 (Gerrard St E-Parliament St)
416-922-7323
Hours: Mon – Thurs 10 – 6; Sat 11 – 3
Service description:
 Children can go each day and select a book to take home for free
Updated: March, 2015
21