Magdalen Chapter Hotel Accessibility Statement
Introduction
The Magdalen Chapter is an impressive 59 bedroom hotel with a 24-hour front desk.
All rooms have an en suite bathroom with monsoon showers, and baths in most rooms. Modern touches
include a flat-screen TV, iPad and Nespresso coffee machine, and many rooms have views over the Haldon
Hills.
The library has over 750 books while the REN Spa offers a selection of treatments. For some exercise,
guests can use the fitness centre or the pool.
The lounge overlooks the walled gardens that surround the hotel. The restaurant boasts a theatre styled
kitchen with British and traditional dishes.
In the heart of Exeter, a 15-minute walk from Exeter city centre.
Pre-Arrival
Phone, fax & email:
Phone: 01392 281000
Fax: 01392 250607
E-mail: from the Contact us page on the hotel website
Before you arrive
For full details of how to reach us please see the directions page of our website,
Website accessibility (eg
Accessibility of UK railway stations can be found at the following link:
www.nationalrail.co.uk/passenger_services/disabled_passengers/. An example can be seen for Exeter
Central Station: www.nationalrail.co.uk/stations/sjp/EXC/stationAccessibility.xhtml
Apple Taxis have wheelchair accessible vehicles. More information is available at: www.geminitaxis.com/.
Telephone number: 01392 66 66 66.
Information about accessible public transport: http://www.stagecoachbus.com/customersercontact.aspx
Information about loaning of mobility aids: http://www.redcross.org.uk/What-we-do/Health-and-socialcare/Independent-living/Mobility-aids
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Shopmobility is a scheme whereby users can hire a wheelchair or scooter to enable them to shop in
comfort.
Details of how this scheme operates are available from The National Federation of Shopmobility (NFSUK)
which has information about the service based in Exeter at:
www.shopmobilityuk.org/admin/ShowSite.asp?Routine=List&UserId=S00077.
Information about access at Exeter Airport can be found at the following link:
www.exeter-airport.co.uk/disability-advice.
There are 59 bedrooms at this hotel, two of which is designated for disabled guests on the ground floor.
Details of rooms are provided further on.
Arrival & Car Parking
There are 9 parking bays including 2 are for those displaying a Blue Badge (see images). These bays are
4.3m wide
These are immediately beside the hotel up to 10m from the entrance.
It is possible to find out about designated on-street accessible Parking spaces in the area by visiting:
http://bluebadge.direct.gov.uk.
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Entrance & Reception
The reception area is to the left within the entrance. There is a large, open space in front of the reception
font.
There is seating available in the reception area.
On check-in, disabled guests will be asked a few questions about Personal Evacuation in case of an
emergency.
All information provided will be treated in the strictest confidence. If you are likely to require assistance in
the unlikely event of an evacuation please do notify us on arrival. We would also ask guests with a hearing
loss to let us know so that we can provide assistive equipment during your stay.
Lift
There is 1 x lift from the ground floor.
The lift has automatic sliding doors that are 1100mm clear opening and fitted with sensors.
There is a visual display and an audible floor announcement in the lift.
There is tactile information on signage outside the lift on the ground, 1st, 2nd and 3rd floors.
The clear floor space in the lift is 1350mm deep x 1950mm wide.
The lifts are fitted with a mirror on the rear wall, and handrails.
Lift controls are up to 1100mm high and have tactile buttons.
A sign indicates that the emergency button is fitted with an induction loop for hearing aid users.
In the event of the fire alarms going off, the lift will automatically go to the ground floor and stop; the lift
will be unable for use until reset.
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Refuge Alarm
There are Refuge alarm systems for assistance on each floor of the hotel, which will call through to the
lobby raising the alarm.
Public Areas
The majority of public areas are on the ground floor, with wide routes and level access to both the Bar/
Lounge and Library.
There is seating with and without armrests, and clear space under the large tables of up to 700mm.
Staff will provide assistance to those who need it.
The out door space has a path running all around which has wheelchair access.
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Public WC
There is level access the accessible WC. The door to the room is 850-880mm with clear Floor space. The
WC is 410mm high, with a vertical handrail to one side and 1 x horizontal rail above and behind the WC
pan.
There is a flashing light linked to the fire alarm system and emergency cord linked to reception in the WC.
Leisure
Swimming Pool Area and Spa is suitable for all persons; there is Accessible WC in both units. The Spa has
electric beds which are able to adjust height. There are 2 sets of steps to enter the pool, one on the inside
and one at the far end of the outside pool.
Accessible Bedrooms
There are 59 bedrooms at the hotel, two of which are designated for disabled guests on the ground floor.
Advice about evacuation should you need assistance (in the event of an emergency) should be discussed
directly with the hotel.
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Rooms 002, 003 (zip & link twin): The room is situated close to the corridor on the ground floor, with an
800mm clear opening door out side of the room.
The door to the room is 860mm clear opening, the door handle and key swipe are between 1040- 1080mm
above the floor.
There is clear floor space in the room and a clear space beside the beds.
The beds are 480mm high to the top of the mattress.
There 100mm clear space under the beds for a mobile hoist.
Assistance may be required by some guests to gain access to open and close the curtains, to hang clothes
in the wardrobe, or to use the ironing board and iron.
There is clear space under the desk of 720mm.
Assistive Equipment:
An emergency cord beside each bed.
A strobe light linked to the fire alarm.
Deaf Guard for under pillows
There are text channels on TV which will require pressing text in the remote control.
Please also see list of sensory equipment below.
En-suite shower room & WC
Each accessible room has a level access shower.
The door to shower room is 880mm clear opening outwards into the bedroom.
There is clear floor space of 1600x1700mm within the room.
The basin has a lever operated tap.
There is no vertical rail beside the hand basin.
The WC seat is 480mm high.
There is a fold down rail either side of the WC.
There is 2 x vertical rails plus 3 x horizontal rails in the shower area. The shower seat is adjustable in height
and is fitted with integral armrests. The seat size is 400x400mm.
There is lateral (sideways) transfer of up to 1230mm to the right.
There are 2 x emergency cords (one for the shower and one for the WC) and a
Strobe light linked to the fire alarm system.
Sensory Equipment
Guests can be offered the following assistive devices:
Fire Alarm System – Weekly testing is carried out on a Monday at 9.55am.
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Large print
A strobe light linked to the fire alarm. Within rooms 002,003
Deaf Guard for under pillows
Additional Information
Your health, comfort and safety are of the utmost importance to us; all hotel staff has received the
relevant Health and Safety training.
Please do contact our Duty Manager if there is something that needs our attention. We will endeavour to
ensure that your individual needs are met wherever reasonably possible. Your safe enjoyment of our hotel
and stay is of paramount importance. If there is anything that you feel with regard to accessibility or any
special considerations that would enhance your stay, please do not hesitate in asking us, it might help you
and help us when reviewing our ingoing accessibility.
However, as with all hotels, some services and equipment are subject to operational constraints (eg: lifts
and other access equipment requiring service at short notice).
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