Lenovo
Enterprise Portfolio
June 2015
Enterprise Business Group
What Is This Document?
• Audience
‒ Lenovo EBG, Sellers and Business Partners
• Objectives
‒ Introduce Lenovo Enterprise
• Lenovo the Company
• Why Lenovo Enterprise?
‒ Show Lenovo’s complete enterprise portfolio and why it is relevant
• High level guidance on what offerings to suggest and when
• Notes
‒ This is a worldwide perspective. All products and solutions may not be available in all geographies.
‒ To use Resource Slides with reference links:
• In Slide Show mode, click on the link
• In Edit mode, right click and select “Open Hyperlink”
2015 Lenovo. All rights reserved.
2
A Commitment Culture
The Lenovo Way Unites Us
•We Do What We Say
•We Own What We Do
2015 Lenovo. All rights reserved.
3
Lenovo Today
• A $46 billion, Fortune 500 company
‒ 60,000 employees serving customers in
160+ countries
‒ Publicly traded on the Hong Kong Stock
Exchange
• Truly global
‒ Two headquarters: Raleigh, N.C. and
Beijing, China
‒ Seven different nationalities among its top
16 executives
‒ Manufacturing in U.S., China, Hungary,
Brazil, Mexico
• Trusted Enterprise Products
Hungary
USA (NC)
China
Mexico
Brazil
Headquarters
EBG Campus, main R&D
Manufacturing
‒ Industry-leading security built-in for a
rock-solid infrastructure foundation
‒ Ranked #1 in reliability in 2014 ITIC study
2015 Lenovo. All rights reserved.
4
Lenovo Stands Apart
The only Tier 1 technology company that
can provide PCs, Smart Connected
Devices and Enterprise Solutions
• #1 in PC
• #2 in PC + Tablet
• #3 in Smart Connected Devices
• #3 in Server
2015 Lenovo. All rights reserved.
5
Why Lenovo Enterprise?
End-to-End
Portfolio
#1 in Product
Reliability
Strategic
Relationships
#1 in Customer
Satisfaction
Innovation &
Commitment
Efficiency &
Speed
2015 Lenovo. All rights reserved.
6
Industry Leading
#1 Reliability x86 Rating
#1 Customer Satisfaction Rating
ITIC 2014-2015 Reliability Survey, May 20141
TBR Customer Satisfaction Survey, April 20152
Dell PowerEdge x86
13%
HP ProLiant Servers
10%
Oracle x86
Oracle SPARC
4%
6%
Fujitsu SPARC
4%
Toshiba Magnia
3%
Fujitsu Primequest
3%
3%
HP Integrity
Cisco UCS
2%
Fujitsu Primergy
2%
1%
IBM Power System i,
Lenovo System p
x
IBM System z
1%
#1 x86 server
0%
TBR Satisfaction Indices
Rank
Overall Customer Satisfaction
#1
Service Satisfaction
#1
Sales Responsiveness
#1
#1 ranking in TBR report in 18 elements across
Service, Product and Sales indices
2014-2015 Reliability Survey, May 2014 – http://www.lenovo.com/images/products/system-x/pdfs/analyst-reports/XSL03126USEN.PDF
TBR Customer Satisfaction Survey, April 2015 – http://www.lenovo.com/images/products/system-x/pdfs/white-papers/tbr_x86servers_top_csat_1q15_wp.pdf
1 ITIC
2015 Lenovo. All rights reserved.
2
7
Partnerships are Critical for Customer Success
Server O/S market leader
w/ Windows Server 2012
Market leader in enterprise software products –
particularly DB management systems through
current Oracle Database12c release
Diverse partner for Storage and SW
offerings, and large customer for
EBG servers
Leader in virtualized O/S
and cloud software with
vSphere & vRealize
Offers complete Server+Storage
solutions thru strategic
partnership encompassing resell, sell-with, sell-through and
solution development
Leader in enterprise
application software and
in memory analytics with
HANA
Market Share leader in
Fibre Channel Adapters,
and Converged Network
Adapters (CNAs)
96% share of Server
CPUs, additional NIC &
SSD options for
customer needs
#1 Linux O/S partner
with Red Hat Enterprise
Linux
2015 Lenovo. All rights reserved.
Leader in Enterprise storage
products including RAID
controllers & HBAs
Strong connectivity options
portfolio of Fibre Channel
Host Bus Adapters (HBAs),
CNAs, and Ethernet Adapters
8
Lenovo Enterprise Portfolio
2015 Lenovo. All rights reserved.
Lenovo Enterprise Portfolio Overview
SERVER
STORAGE
NETWORK
SOLUTIONS
SERVICES
Rack & Tower
Mission Critical
Blades
Dense
SAN
DAS
NAS
Archive
Embedded Switches
Top of Rack Switches
Big Data
HPC
ERP
Cloud
Warranty
Tech Support
Factory Integration
ProServices
2015 Lenovo. All rights reserved.
10
Servers
Return to
Portfolio
2015 Lenovo. All rights reserved.
Servers and Systems
General Purpose
High End
Blades
Dense
Management
Most common rack
& tower servers
suitable for majority
of workloads
For scale-up
applications with
the largest
workloads
Easily managed
integration of
compute, storage
and networking
Space optimized
with extreme
performance and
energy efficiency
Save time and
simplify server
management
2015 Lenovo. All rights reserved.
12
General Purpose Servers
Return to
Portfolio
2015 Lenovo Internal. All rights reserved.
General Purpose Servers – Key Values
SECURE
 Industry leading security
innovation built-in
 Ground-breaking
System x Trusted Platform
EFFICIENT
 World class power & cooling
 Performance boost over
previous generation
RELIABLE
 Designed from the ground up
for ultimate dependability
 Ranked #1 reliability of all x86
servers worldwide
Assurance
2015 Lenovo. All rights reserved.
14
General Purpose – Highlights
A3
A2
#1
Ranked best by
customers for reliability
A4
High temperature operation
for leading efficiency
#1
Industry unique Trusted
Platform Assurance
2015 Lenovo. All rights reserved.
Breadth of portfolio
15
General Purpose – Performance Racks
Target Environments
x3650 M5
Datacenter
Cloud Computing
Virtualization
Scale Out Storage
Target Workloads and Use Cases
x3550 M5
 Line of business applications – CRM, PLM, ERP, Business Intelligence
 Enterprise level Data analytic clusters – Hadoop/Lustre
 Database systems
 Enterprise virtualization
RD650
 Compute intensive
Competition
RD550
HP DL360p
Dell R630
HP DL385p
Wiwynn & Quanta
2015 Lenovo. All rights reserved.
HP DL380p
Dell R730
16
General Purpose – Mainstream Racks
Target Environments
Virtualization
Datacenter
Distributed Enterprise Scale Out Storage
Target Workloads and Use Cases
RD450
 Database systems
 File serving
 Email
 Enterprise virtualization
 Web serving/Web Hosting
RD350
Competition
Dell R430
HP DL160 g9
Wiwynn & Quanta
2015 Lenovo. All rights reserved.
Dell R530
HP DL180 g9
17
General Purpose – Entry Racks
Target Environments
Distributed Enterprise
Retail
Content
Distribution
Small/Medium
Business
Target Workloads and Use Cases
RS140
 File serving
 Retail / POS – back office
 Remote office
 Web content distribution
x3250 M5
Competition
Dell R220
HP DL160 g9
Wiwynn & Quanta
2015 Lenovo. All rights reserved.
Dell R320
HP DL180 g9
18
General Purpose – Towers
Target Environments
x3500 M5
Distributed Enterprise
TD350
Retail
Target Workloads and Use Cases
 Private Cloud and VDI Solutions
 Web Servers
x3100 M5
 Line of Business Applications
 Analytics
 General Purpose Enterprise Workloads
TS440
Competition
TS140
T630
2015 Lenovo. All rights reserved.
T430
Dell
T20
ML350 g9
ML310e
HP
ML10
19
High End Servers
Return to
Portfolio
2015 Lenovo Internal. All rights reserved.
High End Servers – Key Values
FAST
 Flash technologies provide
AGILE
 Unique “pay-as-you-grow”
RESILIENT
 Save hours of down-time from
lower latencies, faster
capability and “fit-for-purpose”
unscheduled events and gain
response times and smarter
design enables lowest total
more fault tolerance
data management in real-time
cost of ownership
2015 Lenovo. All rights reserved.
22
High End Servers – Highlights
st
1
#1
24 #1 benchmarks
modular design for
multiple
generations of
processors
st
1
and only 8-socket
Intel® Xeon® Blade
offering
2015 Lenovo. All rights reserved.
• Over 4000 HANA
systems sold
• SAP HANA market
leader at >50% share
23
High End Server – X6 Family
Target Environments
Analytics
Rack
x3850 X6
Business Intelligence
Datacenter
Target Workloads and Use Cases
 Large Enterprise Database systems
 Large Enterprise Virtualization systems
 Big Data Analytics (including Certified SAP HANA Appliances)
x3950 X6
 ERP, CRM and Business Logic
Blade
 Mission Critical: Five 9’s Reliability – 99.999% uptime
X6 Scalable 4
and 8-way Flex
Compute Nodes
Competition
Cicso C460
2015 Lenovo. All rights reserved.
Dell R930
Rack
HP DL580
Cisco B460
Dell M830
Blade
HP BL660c
24
High End Server – x3750 M4
Target Environments
Analytics
Datacenter
Virtualization
Target Workloads and Use Cases
 Virtualization
 High Performance/Low Latency Workloads
x3750 M4
 Databases Requiring Fast I/O
 Analytics
Competition
HP DL560
2015 Lenovo. All rights reserved.
Dell R820
25
Blade Servers / Integrated
Return to
Portfolio
2015 Lenovo Internal. All rights reserved.
Blades / Integrated Systems – Key Values
REDUCE COST
 Uncompromised design for next
10+ year generations of CPU,
memory, and networking
 eXFlash reduces number of drives
to get the same IOPS performance
2015 Lenovo. All rights reserved.
INCREASE AGILITY
 Industry leading 8-socket scalability
 Flex System Manager® provides
single point of management for
servers, networking, and storage
 Networking architecture scales
quickly and easily with virtual
switches
IMPROVE EFFICIENCY
 Use fewer IT resources due to
support of highest performance
CPU, memory and networking
speeds
 More midplane bandwidth to
enable high performance
workloads
28
Blades / Integrated – Highlights
35%
32%
Less cost than competitive
offerings due to innovative
networking architecture
More efficient than HP with
32% more virtual machines
per server
2.5x
2.5X faster VM
migration than Cisco
UCS
2015 Lenovo. All rights reserved.
29
Blades / Integrated – Flex Systems
Flex Chassis
Target Environments
Datacenter
X6 Scalable 4
and 8-way
Compute Nodes
Cloud Computing
Virtualization
Distributed Enterprise
Target Workloads and Use Cases
 Private Cloud and VDI Solutions
 Web Servers
 Line of Business Applications
 Analytics
2-way Compute
Nodes
 General Purpose Enterprise Workloads
Competition
Ethernet / FC &
Converged Switches
Dell M Series
2015 Lenovo. All rights reserved.
HP BladeSystem
Cisco UCS
30
Dense Servers
Return to
Portfolio
2015 Lenovo Internal. All rights reserved.
Dense Servers – Key Values
SCALE
 Smart delivery of scale yields
better economics and greater
impact per $$
 Significant CAPEX and OPEX
savings while conserving
FLEXIBLE
 Create a system tailored to
precisely meet your need now
 Provides the ability to adapt
rapidly to new needs and new
SIMPLE
 Drive out complexity with a
single architecture
 Rapid provisioning, easy to
manage, seamless growth
technology
energy
2015 Lenovo. All rights reserved.
33
Dense Servers – Highlights
st
1
New
NeXtScale with Water Cooling
• World’s first DP Xeon server
to break Teraflop barrier
• 40% more energy efficient
data centers
Global HPC Innovation
Center in Stuttgart for PoC
and benchmark
75%
In production 75% faster with
Intelligent Cluster service
2015 Lenovo. All rights reserved.
34
Dense Systems – NeXtScale
Target Environments
nx360 M5
Analytics
Cloud Computing
HPC Centers
Target Workloads and Use Cases
 Big Data/Analytics – Performance, Large Memory, Density
 HPC/Technical computing – Performance, Density, High Speed Fabrics
nx360 M5 WCT
 Cloud/MSP hosting – Density, Scale, Cost, Fast Deployment
Competition
n1200 Chassis
2015 Lenovo. All rights reserved.
Dell C8000
SuperMicro Twin
HP SL6500
HP SL2x0
35
Server Management
Return to
Portfolio
2015 Lenovo Internal. All rights reserved.
Systems Management – Key Values
Lenovo XClarity
SIMPLIFIED
 Easy to install and learn
 Streamlined and tablet friendly
user interface
AUTOMATED
 Reduce steps and reuse
templates
 Reduce or eliminate
maintenance windows
2015 Lenovo. All rights reserved.
EXTENSIBLE
 Manage from virtualization
management platforms
 Orchestrate cloud
infrastructure
38
Systems Management – Highlights
Lenovo XClarity
72%
77%
Fewer deployment steps than
Cisco UCS
Less time applying updates
then Cisco UCS
Reduced
Downtime
Rolling maintenance procedures
and predictive analysis migrate
workloads automatically
2015 Lenovo. All rights reserved.
39
Systems Management – Lenovo XClarity
Target Environments
Majority of customers
Target Workloads and Use Cases
 Server management
Integrators and REST APIs
 Integrate with tools that customers already use
 Manage more with less time and fewer steps
Centralized resource management
Hardware resources
Competition
Dell
OpenManage
2015 Lenovo. All rights reserved.
HP
OneView
Cisco
UCS Manager
40
Storage
Return to
Portfolio
2015 Lenovo. All rights reserved.
Storage – Key Values
FEATURE-RICH
 High performance, high capacities
 Simple management interfaces
 Fortified data protection
FLEXIBLE
BUSINESS OPTIMIZED
 Choice of products from top vendors  Grows with your business needs
 Flexible protocol fits in your network  Reduce CapEx and OpEx
 Choose any architecture: SAN, NAS,  Budget friendly TCO
DAS
2015 Lenovo. All rights reserved.
43
Storage – Highlights
47%
#1
Reduction in
Management effort
<$11K
Real-world configurations at
less than $11K USD
CRN recognized EMC as having the
#1 Enterprise Network Storage
Easy to use and affordable entry
storage with advanced capabilities
1st
First to market with Intel E52600 v3 based WSS
appliance
2015 Lenovo. All rights reserved.
#1
Leading the industry with the
ONLY JBOD designed for
tiered workloads
44
Enterprise Storage
Entry SAN
S2200 / S3200
EMC /IBM
Many servers requiring
performance and
central management
2015 Lenovo. All rights reserved.
DAS
SA120
Capacity expansion for
one server or Software
Defined Storage
NAS
N3310 & N4610
Shared unified storage
for Microsoft and other
environments
Archive
Tape Drive,
Autoloader, Library
Low-cost long-term
retention or infrequent
access
45
Storage – SAN
Target Environments
Lenovo Storage S2200, S3200
Datacenter
Analytics
Virtualization
Targeted Workloads and Use Cases
 Converging workloads to a centralized location
 Centralized security and management
 Performance for ERP and DB
IBM Storwize V3700, V5000, V7000
 Disaster recovery and backup
Competition
EMC VNXe, VNX Resell
2015 Lenovo. All rights reserved.
Dell PowerVault
Dell EqualLogic
Dell Compellent
Nimble CS Series
HP MSA
HP 3PAR
NetApp E Series
NetApp FAS Series
46
Storage – DAS
Target Environments
Datacenter
Distributed Enterprise
Analytics
Small/Medium
Business
Target Workloads and Use Cases
 Storage tiering and caching support for demanding applications
 Business analytics
SA120
 Video surveillance storage
 Microsoft Exchange deployments
 Software Defined Storage
Competition
Dell PowerVault
MD1200/1200
2015 Lenovo. All rights reserved.
HP D2600
47
Storage – NAS
Target Environments
Distributed Enterprise
Retail
Small/Medium
Business
Virtualization
N3310
Target Workloads and Use Cases
 Workgroup file sharing
 Optimized data warehousing with Microsoft SQL
 Data target for Hyper-V VMs
 iSCSI storage can serve remote disks
N4610
 Consolidate backup capacity using data deduplication and compression
Competition
Dell PowerVault NX400
2015 Lenovo. All rights reserved.
Dell PowerVault NX3200
HP StoreEasy 1440
HP StoreEasy 1640
48
Storage – Backup and Archive
Target Environments
IBM LTO 5 & 6 External
Datacenter
Distributed Enterprise
Small/Medium
Business
Retail
Target Workloads and Use Cases
IBM TS2900 Tape
Autoloader
 Long term archival of business critical data
 Disaster recovery of data centers
 Secure retention of financial records
IBM Multimedia Backup
Enclosure
 Physical transfer of cartridges to secure off-site location
Competition
IBM TS3100/3200 Tape Library
2015 Lenovo. All rights reserved.
Dell PowerVault
TL1000
Dell PowerVault
TL2000/4000
HP StoreEver
LTO-6
HP StoreEver
MSL
49
Networking
Return to
Portfolio
2015 Lenovo. All rights reserved.
Networking – Key Value
SIMPLICITY
 Simple, Transparent Upstream
Connectivity
 LAN & SAN Convergence
 Scalable
• Flex System – up to 9 chassis
• Roll out rack/multiple racks
2015 Lenovo. All rights reserved.
CLOUD READY
 Automatic network provisioning
 VM aware / multi-channel
 Cloud management integration
 SDN ready, integrated VXLAN
Gateway
OPEN
 Exploit high volume product curve
 Separation of hardware & software
 Interoperability via industry
standards
• OpenStack Neutron
• OpenFlow
51
Flex Networking – Highlights
2.5x
4.8x
Faster VM migration
More backplane throughput
77%
Lower inter-chassis latency
2015 Lenovo. All rights reserved.
Manage more devices
from a single point
Compared to Cisco UCS
52
RackSwitch – Highlights
30-40%
Reduce CAPEX compared to
competition
2015 Lenovo. All rights reserved.
10-50%
Reduced power and cooling
2x
3x
Better performance with
lower latency
Better investment protection via our
3 year limited warranty standard
53
Enterprise Networking
Embedded
Flex System
Blade / Integrated
blade system
2015 Lenovo. All rights reserved.
Top of Rack
RackSwitch
Edge Connectivity in a
Rack
Networking Tools
Switch Center, VMware
Integrator
System Management
tools
54
Networking – Rack Based
Target Environments
RackSwitch G7000 family
Datacenter
Cost effective 1GbE
Cloud Computing
HPC Centers
Distributed Enterprise
Target Workloads and Use Cases
 Private Cloud, VDI Solutions, Analytics
RackSwitch G8000 family
 General Purpose Enterprise Workloads
 POD based deployments – Single point of management
 Converged Ethernet and fibre channel
 Seamless interoperability with core network
1, 10, 40GbE, Converged & SDN
Competition
2015 Lenovo. All rights reserved.
Cisco – Catalyst & Nexus
Dell Networking – S Series, select N & Z Series
HP Networking
Juniper EX Series
Arista and many others
55
Networking – Embedded
Target Environments
Flex System Networking
Datacenter
Cloud Computing
HPC Centers
Distributed Enterprise
Target Workloads and Use Cases
 Private Cloud, VDI Solutions, Analytics
 General Purpose Enterprise Workloads
 Stack based deployments – Single point of management for up to 9
chassis
OEM network
switches
 Converged Ethernet and Fibre Channel from the chassis
 Seamless interoperability with core network
Competition
Brocade & Mellanox
2015 Lenovo. All rights reserved.
HP VC Flex 10G
Dell
PowerConnect
HP & Dell B22
Cisco FEX
Cisco UCS
56
Networking – Management
Target Environments
Management for Lenovo
Networking
Datacenter
Cloud Computing
HPC Centers
Distributed Enterprise
Target Workloads and Use Cases
 Private Cloud, VDI Solutions, Analytics
 General Purpose Enterprise Workloads
 Single point of management
 Interoperability with existing tools
VMware Integration
Competition
HP Network
Node Manager
2015 Lenovo. All rights reserved.
Dell OpenManage
Network Manager
Cisco UCS
Director
57
Solutions
Return to
Portfolio
2015 Lenovo. All rights reserved.
Solutions – Key Values
TIME TO VALUE
 Packaged innovation with best
of breed ecosystem partners
brings immediate value
REDUCED RISK
 Single vendor takes end-toend responsibility
 Standards based solutions
EASY
 Reduce complexity with tested
and validated solutions backed
by leading support services
ensure future compatibility and
investment protection
2015 Lenovo. All rights reserved.
60
Solutions – Highlights
Market leader with over
4000 HANA deployments
VSPEX preferred partner
#1 TPC-E Benchmark with
SQL Server
2015 Lenovo. All rights reserved.
61
Enterprise Solutions Portfolio
2015 Lenovo. All rights reserved.
Big Data and Analytics
Cloud
Deliver business insights with
speed and flexibility
Leverage new flexible business
models for IT
Virtualization & Infrastructure
Business Applications
Efficient consolidation and refresh to
reduce TCO
Reduce risk for critical
applications
HPC
Database
Harness extreme performance with
maximum efficiency
Secure and enhance core business
intelligence
Converged Systems
OEM / Embedded
Accelerate time to business value
with pre-integrated & tested systems
Engineered and manufactured
to customer requirements
62
Solutions – Big Data and Analytics
Big Data and Analytics
 Solutions for Hadoop: Cloudera
 Solution for Hadoop: MapR
 Solution for InfoSphere BigInsights
 Solutions for SAP Business One, powered by SAP HANA
 Solution for SAP NetWeaver Business Warehouse
Accelerator
 Solution for SAS Visual Analytics
2015 Lenovo. All rights reserved.
63
Solutions – Cloud
Cloud
 Solution for IBM Cloud Manager with OpenStack
 Flex System Solution for Microsoft Hyper-V
 Solution for VMware vCloud Suite on X6
 Solution for Microsoft Hyper-V on X6
 EMC VSPEX for Flex System Private Cloud Reference
Architecture
2015 Lenovo. All rights reserved.
64
Solutions – Virtualization and Infrastructure
Virtualization & Infrastructure
 Solutions for Client Virtualization
 Solutions for VMware Virtual SAN Ready Nodes
 Solutions for EMC VSPEX
 Solution for Microsoft Scale-Out File Server
2015 Lenovo. All rights reserved.
65
Solutions – Business Applications
Business Applications
 Solution for Microsoft Exchange
 Solution for Microsoft SharePoint
 Solution for SAP Business One, powered by SAP HANA
 Solution for SAP Business Suite on X6
2015 Lenovo. All rights reserved.
66
Solutions – High Performance Computing
HPC
 System x GPFS Storage Server
 Solution for Engineering Analysis
 Solution for ANSYS
 Solution Low-Latency Trading
 Solutions for Life Sciences
2015 Lenovo. All rights reserved.
67
Solutions – Database
Database
 Solutions for SAP HANA
 Solution for Oracle RAC
 Solutions for SQL Server 2014 Data Warehouse Fast
Track
2015 Lenovo. All rights reserved.
68
Solutions – Converged Systems
Converged / Integrated
 Lenovo Converged System for Infrastructure
 EMC VSPEX Solutions for Private Cloud
 EMC VSPEX Solutions for VDI
 EMC VSPEX Solutions for MS Exchange
2015 Lenovo. All rights reserved.
69
Solutions – OEM
OEM
 Whether customers focus on a specific industry, such as
security, or target horizontal markets with an appliance,
such as data analytics, we can accelerate time to market
and minimize investments while providing a competitive
edge.
 Lenovo's OEM distributors, Avnet Embedded and Arrow
OEM Computing Solutions, offer value-added,
complementary services and bring the resources and
capabilities needed to bring a solution to market rapidly and
efficiently.
2015 Lenovo. All rights reserved.
70
Services
Return to
Portfolio
2015 Lenovo. All rights reserved.
Services – Key Values
RELIABLE
 Certified technicians and support
personnel providing consistent
global resources to solve problems
 Well-defined and executed
escalation paths
 Timely access to manufacturer
approved, high quality parts
FLEXIBLE
 We take care of the
technology so customers can
focus on the business
 Quick diagnostics and
resolution via contact center,
web tools, remote and on-site
support
TRUSTED
 Access to deep product
development expertise
 Comprehensive
documentation, training and
tools
 Secure data access and
controlled environments
 Customer access when,
where, and how they need it
2015 Lenovo. All rights reserved.
73
Services – Key Highlight
Comprehensive Global Network
42
Contact Centers
35
Atlan
ta,
GA
Philippines
Arge
Parts Centers
ntina
Customer
Contact Locations
3,000
Field Service
Locations
Languages
10,000+
2015 Lenovo. All rights reserved.
IT Support
Specialists
74
Enterprise Services
Hardware Services
Factory Integration
Solution Services
Product Support and
Warranty
Reduce risk and
downtime
Customized products
delivered ready to go
Simplify configuration and
deployment
Workload and Industry
Expertise
Spend more time on
business innovation
2015 Lenovo. All rights reserved.
75
Product Support & Warranty Services
Base Warranty
•
•
•
1 or 3 years
Next Business Day
Onsite 9x5
ThinkServer Portfolio Services
Keep Your Drive Multi-Drive, Factory Integration,
Priority Support Call Center Upgrade,
24x7x8 Hour Response, Parts Sales
Upgraded Response Time
•
•
•
3, 4 or 5 years
4 Hour Response
Onsite 9x5
System x Portfolio Services
Upgraded Response & Coverage Time
•
•
•
3, 4 or 5 year
4 Hour Response
Onsite 24x7
2015 Lenovo. All rights reserved.
Hard Drive Retention, Factory Integration, Remote
Technical Support, Microcode Services, 24x7x2 Hour
Response, Committed Repair Service, Parts Sales
76
Factory and Manufacturing Services
Asset Tagging
Information-rich, tamper-resistant tags
affixed to each piece of hardware
Image Build
Includes customer supplied OS and licenses, device
drivers, applications, testing and verification
Configuration Services
Complete functionality and stability testing against
customer-supplied image
Customer Unique Integration
Image installed in manufacturing and tested for
compatibility with Lenovo hardware
2015 Lenovo. All rights reserved.
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Enterprise Solutions Services
On-site Assessments
Define the unique needs of your organization
Lab / Proof of Technology
Hands-on lab for showcase, evaluation or skills
enablement
On-Site Implementation
Lenovo staff performs installation, data migration
or settings application
Managed Services
24x7 monitoring and handling of trouble tickets and
escalations
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