Microsoft Office SharePoint Server deployment – real gains Michal Rosík Project Manager Introduction of GRADIENT Slovakia Microsoft’s one of the TOP ISV and Information Worker Partners in CEE Over 14 years of experience Key areas Document and data capture – scanning, OCR/ICR Document Management Systems Business Process Management Record Management Introduction of GRADIENT Slovakia complete offer of solutions and services consulting analysis of business needs realization design integration with existing applications implementation trainings customer support Ministerstvo práce, sociálnych vecí a rodiny SR Národná rada SR Slovenská konsolidačná, a.s. Ústav pamäti národa Dopravný podnik mesta Bratislavy Doprastav, a.s Volksbank CZ, a.s. Raiffeisen Bank, a.s. Poštová banka, a.s. OTP Banka Slovensko, a.s. Ľudová banka, a.s. UniBanka, a.s. VÚB, a.s. Komunálna poisťovňa, a.s. Česká poisťovňa - Slovensko, a.s. Prvá česko-slovenská poisťovňa, a.s. Kooperatíva poisťovňa, a.s. ČSOB Poisťovňa, a.s. (ERGO) Wüstenrot poisťovňa, a.s. Motor-Car, spol. s r.o. References in banking SkyEurope – project goals Standardize the incoming invoice approval process Shorten time needed for incoming invoice processing Create an archive of incoming invoices, thus minimizing the risk of loosing any paper document and offering shared access to the invoices from the ERP-Navision and GArchive environment Create the connection between the ERP-Navision and Imaging system for data transfer of data mined from invoices as well as mined along the running invoice approval process Offer electronic access to invoices for every privileged user SkyEurope – architecture SkyEurope – architecture GScan Fast, high quality scanning Easy indexing – defining searchable attributes for single documents User-friendly, easy-to-learn handling Integration with environment Batch processing OCR/ICR technology usage for key attribute identification and recognition, enabling automatic document indexing GBatchManager Managing the transfer of confirmed document batches from the scan stations to the headquarters server Managing the recognition of batches in the ABBYY FormReader recognition server Preparation of documents for verification process Export of batches to the DMS system (e.g. MOSS 2007) Batch processing exceptions monitoring and logging GVerificationStation Correction of unrecognized or incorrectly recognized characters Validation controls (format controls; comparation of recognized characters with data in reference databases-existing systems, DMS; logical mistakes control, e.g. modulo 11) Verification and confirmation of important key attributes 4-eye principle (correction and verification) SkyEurope – summary Reduce costs. Drive Business Efficiency Human resource savings Automatic creation of electronic archive Document processing with high recognition rate Easy integration with “any” DMS Scanning and electronic archiving of the complete documentation set Price/performance ratio Fast ROI Information Portal – Benefits Provide a simple, familiar, and consistent user experience Simplify and centralize access to company-wide heterogeneous data sources and content Connect people for better collaboration Support decision making processes by providing centralized view on business important information Offer enhanced security by providing access rights and visibility levels based on groups or roles Information Portal – user experience Modularity – centralized view on business data is given by access rights granting Flexibility – easy addition of required or new modules in a consistent design Ease of use – consistent user experience throughout the whole system including process initiation points OTP Solution Original situation – problem definition Data distribution Several custom Bank Information Systems Distributed Web pages Documents (both paper and electronic, location not known) User interface Different applications and web pages for different tasks Frequent GUI switching Information shortage Information difficult to find Information source missing or not easily accessible Decision making support information not instantly available in desired form Resulting in work efficiency degradation and communication and decision making process slow-down. OTP solution Project goals Create an internal business portal solution built on MOSS 2007 platform Provide a unified user interface for access too internal information as well as different Bank Information System (BIS) modules Connect the other information systems including the core BIS using a middleware platform based on Microsoft BizTalk Server 2006 Migrate the BIS modules running on the old systems into the new MOSS 2007 based solution Automate company processes using K2 [blackpearl] business process management platform integrated with MOSS 2007 and employing Microsoft Office InfoPath 2007 for dynamic form creation System Architecture Clients Servers - HQ Servers - Backup PC1 SharePoint Portal Server FC FC SharePoint Portal Server Shared Disk PC2 SharePoint Portal 2007 NLB Cluster PC N SQL 2005 (SP-active) SQL 2005 (BPM-pasive) SQL 2005 (SP-pasive) SQL 2005 (BPM-active) FC FC Existing Infrastructure Shared Disk SQL 2005 Fail Over Cluster (BizTalk Enterprise SSO FailOver Cluster) Active Directory BizTalk Server (Active) K2.net Server (Pasive) BizTalk Server (Pasive) K2.net Server (Active) FC FC Shared Disk BizTalk 2006 Fail Over Cluster K2.net Fail Over Cluster System modules Organizational module Informational module Project module Reporting module Business (acquisition) module Check of tasks performance (board of directors) Printing module (accounts statement) E-learning (trainings, test) Organizational module Company's organizational structure Telephone directory Branches Table of exchanges Organizational module – organizational structure Organizational module – employee details Organizational module – branches Organizational module – branch detail Organizational module – telephone directory Organizational module – exchange rates Informational module Documents (price lists, ethics code, ...) Photogallery (company activities) Hot-box (questions & answers) Important links Informational module – Hot Box Project module Projects list Project details Tasks Documents Q&A Notes Project team Project module Report module Reports list Report creation Template Format (.csv) Mail notification Scheduling Report module Business module Groups of customers (retail, corporate) Detail information about customer Customer products Segmentation Acquisition Business module Check of tasks performance – meeting list Check of tasks performance – meeting minutes Check of tasks performance – task updates Requests – InfoPath forms Request forms for user classes creation modification deletion User class request Business process Invoice approval Regulation approval Purchase order approval Permitted bank debit Access to the banking system approval Check of performance of the tasks – board meeting minutes approval Loan approval processes (short term plan) Invoice approval Invoice scanning and indexing Approval process Branch on parameters (invoice type, amount) Possibility to add notes to process Possibility to see the process flow Printing of the approval protocol Invoice Approval Regulations Approval Process divided to two phases Review Approval Approval process Branch on parameters (regulation type) Possibility to add notes to process Possibility to see the process flow Possibility to create a new version of regulation Printing of the approval protocol Regulations Approval Overview of other users comments User annotation OTP solution – summary Solution summary Scattered internal information sources – one user interface experience Flexibility by modularity Portal – information supplier, not only demander Integration of BIS? – nothing easier Efficiency, efficiency, efficiency – faster processes, less mistakes See through the bank – business process transparency Monitoring – your reliable watch-dog OTP solution – where to go? Solution deployed – what now? Modularity enables further modules to be easily deployed and the functionality of the overall solution to be thus enriched – 2 new modules implemented Further steps are beeing made to raise the process automation level in OTP Bank, Slovakia – 2 new processes designed and deployed Integration with other BIS can be efficiently implemented and incorporated into the bank processes Document workflow automation initiated by seamless integration of PayScan and other scanning solutions into the existing and new business workflows – digitalization of majority of documents flowing through the bank Questions and Answers GRADIENT SLOVAKIA, s.r.o. Košická 56 821 08 Bratislava Tel.: +421 (2) 555 615 17 +421 (2) 555 725 32 Fax.: +421 (2) 555 760 85 E-mail: gradient@gradient.sk www.gradient.sk