Planning and Environment
Committee
Strategic Planning Session
February 19, 2009
Infrastructure Services
and Community
Sustainability
‘Enabling the Vision’
Nancy Schepers
Deputy City Manager
ISCS Vision
Building Strong Communities and a Sustainable City

Directly connect what we build with Council’s vision
and plans for neighbourhood integrity, environmental
leadership, economic development and growth
management
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Infrastructure Services and Community Sustainability
DCM, Infrastructure
Services & Community
Sustainability
DCM Office
GM, Transit
• Transit Fleet
Maintenance
• Transit Service
Design
• Transit Marketing
& Customer
Services
• Performance &
Development
• Transit
Operations
• Transit Support
• Para Transpo
Director, Water
and Wastewater
Director,
Solid Waste
• Drinking Water
• Solid Waste
Services
Operations
• Wastewater &
• Solid Waste
Drainage Services Planning &
• Customer Services Diversion
• Strategic &
Environmental
Services
Director,
Infrastructure
Services
• Construction
Services
Development
• Construction
Services East
• Construction
Services West
• Infrastructure
Management
• Design &
Construction
(RPAM)
GM, Planning &
Growth
Management
Chief Building
Official, Building
Code Services
Director,
Community
Sustainability
Services
• Permit Approvals • Economic
• Development
• Building
Approvals
Development
Inspections
West Central
• Environmental
• Business
• Development
Sustainability
Integration
Approvals
• Strategic Initiatives &
Services
East/South
Business Planning
• Infrastructure
Approvals
• Community
Planning &
Design
• Transportation
& Infrastructure
Planning
• Rural Affairs
Office
• Mobility & Area
Traffic
Management
• Affordable
Housing Policy
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To achieve this vision, ISCS Branches must…
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Align services with customer needs
Create a culture that encourages teamwork, transparency, trust,
commitment, and innovation

Encourage participation and engagement with employees and clients

Achieve excellence in customer service

Continuously improve
5
ISCS – Enabling Council’s Vision

Today’s session will strengthen alignment between PEC and ISCS
branches that directly support the PEC mandate:
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Planning and Growth Management
Water and Wastewater
Solid Waste
Community Sustainability
Opportunity to build on our success and create a strong and
sustainable City
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Planning and Growth
Management
John Moser
Director
Planning and Growth Management
2008 Accomplishments
Transportation Priority

Council approved the Transportation Master Plan
Transit Priority

Council approved a new Citywide, Rapid Transit network
Sustainable, Healthy and Active City

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Council approved the Ottawa Cycling Plan
Implemented New Sidewalk Links program
Implemented components of the Cycling Facilities Plan
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Planning and Growth Management
2008 Accomplishments (Cont.)
Planning and Growth Management Priority
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New Comprehensive Zoning By-law
New population projections for Official Plan Review
Completed the Residential Land Strategy
Completed the draft Official Plan Amendment to the 2003
Official Plan
Richmond Road/Westboro Community Design Plan and
Secondary Plan
Escarpment Area District Plan
North Gower Community Design Plan and Secondary Plan
Developed a city-wide right-of-way lighting policy
9
Planning and Growth Management
Branch Mission
“The Planning and Growth Management Branch
provides leadership by managing the physical
evolution of the city.”
Branch includes two facets of the work:
•
•
high-level multidisciplinary policy view of the City
day to day development review process
DRP is a core service for the City.
•
•
•
provide for sustainable, liveable communities
Infrastructure must meet the test of time
Have regard for statutes
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Planning and Growth Management
Branch Mission
One Stop Service
Structure and approach
•
Multidisciplinary teams
•
Geographically based
•
Client focused
•
Identified through Wave 3
Implementation
•
Realignment of working groups
•
Re-design of processes
•
E-business approach
•
Extensive staff training
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Planning and Growth Management
2009 / 2010 Workplan Priorities
Community and Urban Design, and Intensification
•
Strategic Directions 1 and 2 refer to:
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•
•
•
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leading edge community and urban design
Recognizing existing communities
Providing for intensification
Set the stage for City of the Future
Support pedestrian-oriented, compact, mixed-use
communities
Elevate quality of design, enhance public environment
Achieve quality intensification
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Planning and Growth Management
2009 / 2010 Workplan Priorities
Urban Design and Intensification
A selection of projects include:
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•
•
•
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•
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Creating an Intensification Implementation Group
Development of an Architectural Policy
Reviewing the Downtown Design Pilot Project
Preparing a Tall Building Design Guideline
Update of the Residential Infill Design Guidelines
Review the existing zoning in intensification target areas
Explore inclusionary planning and the use of Section 37 of
the Planning Act
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Planning and Growth Management
2009 / 2010 Workplan Priorities
Community Design
Projects address both existing and new communities,
including:
•
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•
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East Urban Community Phase 2 CDP
Riverside South CDP amendment
Blair Station Mixed Use CDP
Rideau Street Design Study
Bank Street south of the Rideau River CDP
Wellington Street CDP
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Planning and Growth Management
2009 / 2010 Workplan Priorities
Transportation and Infrastructure
Transportation and Infrastructure projects are fundamental
in making sure our City of the Future works. Example
projects include:
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•
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Infrastructure Master Plan Review
Hydrogeological and Terrain Analysis Guidelines
Transportation Demand Management Strategy
Ottawa South Pumping Station update
Bilberry Creek EA update
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Planning and Growth Management
2009 / 2010 Workplan Priorities
One Stop Service
This is a selection of major One Stop initiatives:
•
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preconsultation guidelines and procedures
on-line development application forms
on-line Terms of Reference for studies
electronic circulation of Development applications.
review of timelines for the construction of elements in
new developments
tracking financial securities and inspections
Expanding the City’s Transfer of Review Program from
MOE
Review Development application fees
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Planning and Growth Management
Assumptions / Challenges
Branch Restructuring and One Stop Service
The challenges associated with the implementation of the
new Branch and the introduction of One Stop Service will
include:
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•
•
•
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Relocating a large number of staff
Implementing new procedures
Implementing new technology
training all staff
Integrating staff into new teams
Maintaining on-going workloads during this time
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Planning and Growth Management
Assumptions / Challenges
Fee Review
The audit of the development review process recommended
that the branch undertake a fee review in time for the
2010 budget year. There are a number of constraints to
achieving this objective in the required timeframe. The
most telling is that the budget for the consultant to
undertake the fee review has not been approved.
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Water and Wastewater
Services
Dixon Weir
Director
Water and Wastewater Services
2008 Accomplishments
Infrastructure Renewal
•
Established an Ottawa River Fund with a $139M in long-term funding, in
partnership with the provincial and federal governments, to improve the current
sewage infrastructure.
Solid Waste and Environment
•
•
Established a strategy for the application of water quality modelling technology to
the Ottawa River to determine ways to reduce water pollution, and evaluate new
anti-pollution technologies.
Commissioned waste management facilities at the Britannia and Lemieux Island
Water Purification Plants and the R.O. Pickard Environmental Centre, eliminating
unacceptable discharges into the Ottawa River.
Planning and Growth Management
•
Continued with the Lemieux Island Water Purification Plant expansion project,
bringing the facility’s capacity to 400 million litres per day.
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Water and Wastewater Services
2008 Accomplishments (cont’d)
Service Delivery
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Implemented the Lead Service Pipe Replacement Program
Implemented the Drainage on Private Property Program
Offered customers a Water Efficiency program
Reduced water loss from the water distribution system (ILI) and recognized by
the OMBI Best Practices Water and Wastewater Energy Management - Water Loss
Management
Sustainable Finances
•
Commenced a cost, revenue and rate study, which takes a long term view of the
cost of drinking water and wastewater services and revenue generation.
Other
•
•
Exceptional water quality inspection ratings at four of the City’s six municipal
water systems by (MOE) Chief Drinking Water Inspector’s 2006-07 Annual Report.
Developed and obtained Council’s endorsement of the DWQMS compliant
Operational Plan.
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Water and Wastewater Services
2009 / 2010 Workplan Priorities
Legislative Driven:
1.
2.
3.
4.
License City’s 6 Drinking Water Systems
Conduct a Cost, Rate and Revenue Study
Develop a Comprehensive Asset Management Strategy
Participate in the Source Water Protection Study
Audit Driven:
5. Develop an Environmental Management System
Departmental Driven:
6.
7.
8.
9.
Implement an Automated Meter Reading
Commission the Real Time Control Program
Conduct Ottawa River Water Quality Assessment
Develop policies that address Water Systems on Private Property (Water
By-law Update)
10. Evaluation of future technologies for long-term biosolids disposal.
CSP Driven:
11.Complete Integrated Infrastructure Projects (Road, Water, Sewer)
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Water and Wastewater Services
Assumptions / Challenges
1. Application for the full scope accreditation for Drinking Water Facilities will take
place in August 2009.
2. Cost, Rate & Revenue Strategy - Capital cost projections.
3. Organizational capacity to move the Asset Management initiative forward.
4. Majority of the Source Water Protection work is lead by the Conservation
Authorities with active City Councillor participation.
5. EMS – Tight timelines to deliver by the end of 2010.
6. AMR is a large scope project using evolving technology that must meet all of the
City’s needs.
7. Commissioning RTC requires timely Provincial approvals for West End Regulators.
8. OR Water Quality Assessment Report requires input from Ville de Gatineau.
9. Buy-in from IC&I sector for the Cross Connection Control amendment.
10. Community acceptance of technologies and cost.
11. Capacity and resources to continue to deliver.
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Solid Waste Services
Albert Shamess
Director
Solid Waste Services
2008 Accomplishments
Solid Waste and Environment Priority
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Completed consultation on IC&I Waste Diversion Strategy “Diversion
2015”.
Improved compaction at the Trail Road Facility by approximately 60%.
Completed first full year of operation of landfill gas-to-energy at Trail
Road Facility with revenues of $130,000.
Obtained Council approval to negotiate a long-term agreement for a
full-scale waste conversion facility by Plasco.
Increased e-waste diversion in 2008 to 88 tonnes, from 37 tonnes in
2007.
Increased the number of partners and products in our Take It Back!
Program to 547 and 131, respectively.
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Solid Waste Services
2008 Accomplishments (cont’d)
Solid Waste and Environment Priority
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Completed various community outreach events on Solid Waste
Services programs.
Entered into an agreement with Stewardship Ontario and
participating in the Province's Phase 1 Municipal Hazardous or
Special Waste plan.
Recycled over 150,000 litres of paint.
Completed a survey of residents to obtain their views on garbage
and recycling services.
Obtained Council approval for implementation of waste diversion
pilot projects in 2009.
Maintained consistent waste diversion levels above 30%.
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Solid Waste Services
2009 / 2010 Workplan Priorities
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Green Bin Program
IC&I Strategy, Implementation of Phase 1 (2009-2011)
Waste Diversion Pilot Projects
Continue to focus on operation efficiency – Collection / Processing
/ Disposal
Rethink Garbage Campaign
Household Hazardous Waste
E-waste
Technology Review
Residuals Management Plan
Complete update of the Integrated Waste Management Master
Plan
Energy Ottawa’s landfill gas-to-electrical-energy project
(opportunities for expansion)
Plasco Energy gasification pilot project
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Solid Waste Services
Assumptions / Challenges
Challenges:
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Reaching 60% diversion
Maximizing diversion while controlling costs
Dealing with IC&I, beyond our control
Market for recyclables
Success of Plasco, timing and capacity uncertain
Assumptions:
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Pilot projects will have success
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Community Sustainability
Rob Mackay
Director
Community Sustainability
2008 Accomplishments
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Expanded Anti-Idling Educational Toolkit to high schools
Worked with By-law Services on anti-idling education and enforcement
blitzes
Partnered with the NCC in funding the completion of the Pinecrest Creek
restoration - a case study for documenting the analysis, design and the
restoration of an urban creek following natural channel design practices
Acquired 75 acres in Carp Hills with 50% funding from province
(Ontario Heritage Trust)
Formally launched Choosing Our Future Initiative
Supported successful grant proposal to European Space Agency for further
examination of use of satellite data for urban air pollution and health risk
assessment
Participated in Earth Hour, Earth Day (Eco-Stewardship Fair booths) and
Environment Week
Updated the Corporate Pesticide Use Policy
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Community Sustainability Branch
2009 / 2010 Workplan Priorities
Creation of Community Sustainability
Branch
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Focal point for sustainability leadership within the
corporation and with the community
Aligns City services/investments to achieve
sustainability (quadruple bottom line)
Dual role to both develop corporate policy and
Culture
implement sustainability projects
Corporate Sustainability Framework
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New integrated planning framework
Will connect long-term sustainability planning with
medium-term policies (e.g. Official Plan and other
City strategies) and short-term action plans (e.g.
annual work plans)
Creation of sustainability principles
Social
Economic
Environment
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Community Sustainability Branch
2009 / 2010 Workplan Priorities
Choosing Our Future Initiative
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Major three-year initiative to ‘future-proof’ the City of Ottawa and make
it resilient and sustainable in the long term
Three integrated outcomes:
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Sustainability Plan
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Risk Mitigation and Prevention Plan
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Community Energy Plan
2009 activities include:
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Collect baseline information and write foundation papers
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Consult on sustainability principles and end-state goals
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Initiate vulnerability, sustainability and resiliency analysis of plans,
services, and programs
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Choosing Our Future Public Symposium (Sept 2009)
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Community Sustainability Branch
2009 / 2010 Workplan Priorities
Environmental Strategy Review
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Use Sustainability Framework/Principles to establish new/confirm
environmental commitments
Consult with stakeholders, agencies and the community in developing
strategies
Develop action plans to implement strategies
Use an outcome based (Logic Model) approach to establish targets and
indicators
Monitor corporate and community performance against targets
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Community Sustainability Branch
2009 / 2010 Workplan Priorities
Implement Air Quality and Climate Change Management
Plan
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Set new corporate GHG emission reduction target (needed for Fleet
Emissions Reduction Strategies)
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Set new community GHG emission reduction target
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Green Building/LEED promotion
Natural Systems
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Prepare sub-watershed plan annually for urban or rural areas
experiencing development pressure
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Develop a forestry strategy
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Initiate restoration projects to restore watercourses
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Community Sustainability Branch
2009 / 2010 Workplan Priorities
Reports to PEC in next few months
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Update on Green Building/LEED Promotion
Re-look at Urban Natural Features Strategy
Urban Tree Preservation
National Capital Air Quality Mapping Pilot
Promoting City Water (Bottled Water Strategy)
DC Policy Report
Reports to Other Committees
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Review of Rural Clean Water Program
South March Highlands Management Plan
Integrated Street Furniture Program
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Community Sustainability
Assumptions / Challenges
Challenges
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Development of shared understanding of sustainability and
quadruple bottom line thinking (economic, environment, social and
culture)
Corporate buy-in of branch sustainability mandate
Engaging and energizing the community-at-large (both strategically
and with day-to-day sustainability actions)
Understanding of policy/program resource implications (e.g. UNFs)
Assumptions

Adequate capacity and resources to deliver on mandate
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Planning and Environment
Committee
Strategic Planning Session
February 19, 2009