A Young Enterprise Company Company Report 2012 Eco Fantasy Milton Keynes Academy Fulwoods Drive Leadenhall Milton Keynes MK6 5LA Phone: 07411449398 Email: 05kboanoh@miltonkeynesacademy.org.uk 1 Link Teacher Sean Hickey Deborah Gockelen Business Mentors Steve Axtell Mark Chapman Linda Mccomie Contents Page No. Company: Eco Fantasy The environmental policy Mission statement Our product and service Creating the company Creating strong team Developing our skills Communication and methods of marketing production Decision-making summary of company performance Taking the first steps-develop the plan Company performance Company achievement Challenges we faced in our company Interim accounts Company Finance Team review 2 2 2 2 3 3 4 4 5 5 6 6 7 8 9 10 Decision making summary: Company: Eco Fantasy “There is at least one point in the history of any company when you have to change dramatically to rise to the next level of performance. Miss that moment - and you start to decline.” Andy Grove quotes Our company name has been chosen very carefully, to encapsulate our vision and the product we are selling. Our key unique selling points are that are products are recycled and are hand-made, and we were excited by the name ‘Eco Fantasy’. The word ‘Eco’ captures the very essence of hand made recyclable materials, and ‘Fantasy’ alluded to the magical backgrounds that could be added to the high quality pictures. Our product was a marriage of these two, combining an environmentally friendly product withy leading edge technology – a fusion of creative thinking both in the product and our company name. . The environmental policy The overriding objective of the company from the outset was to ensure that we made the smallest impact possible on the environment. Policies were developed that ensured throughout the manufacturing process this was embedded in the practice of the company, from the use of recycled materials through to ensuring that the final packaging consisted of materials from environmentally friendly sources. Mission statement Our mission statement: “Images to your imagination” This mission statement has also been thought about very carefully. The concept of using the phrase “images to your imagination” has a strong resonance with the products we sell. Our vision is to take pictures and change their backgrounds to the customer’s choice. Our service and product Our product is to both manufactured recycled frames, alongside taking high quality pictures, which are transformed through the addition of a background of the customer’s choice. The backgrounds are organised in an 2 electronic file created by ourselves, organised so that for all staff and the customer there is never any confusion as to what has been selected. We found this a very helpful thing to do to ensure would be no confusion as to which customer has chosen which background. We strive to exceed customer’s expectations and we wanted the customers to have a pleasant and easy buying experience. Items needed to be well displayed and the customer service representatives received training on how to ensure the customer’s needs were met, and that they had expert product knowledge on the products they are advising on. This would include knowledge of the manufacturing process, price and its appropriateness for each individual client circumstance. Creating the company – membership and organisation It is essential to create a high quality team who work together and dedicate their time with the team in order to succeed in our plans. To reach our plans, with the help of our business mentors, we first recruited the post of MD so the MD could be involved in decisions recruiting other posts. We then matched the other staffs qualities, which they highlighted in a simple questionnaire, to the other key posts. As a team we are confident that this process worked well, creating a high performing imaginative and creative team. Our winning team! Kofi Boanoh Managing Director Naomi Akenda Sales director Haneen Ahmed Company Sectary Anjela Khan Human Resources/ Operation Director Nadia Jackson Sales Director Abeer Raza Marketing Director Ria Stewart Sales Director Sundas Khan Finance Director Creating strong Team “Strength lies in differences, not in similarities.” Stephen Covey quotes From the beginning we were very strong minded, hard working, honest, reliable, motivated and a very enthusiastic team. This allowed us to set up a strong set of Corporate Governance Principals at the core of the business. There were sturdy communications and strong personal relationships within the members of the 3 team. It became apparent early on that the role of Company Secretary was a vital role, ensuring we were all on task and delivering in line with our commitments. In our first meeting we all committed to some core values for the team. The agreement set out: We all will have to attend a formal meeting every Wednesday, in an official conference room. Once the decision is made, actions and responsibilities needs to be shared out. Everyone who received tasks undertook to finish these by the timescale given. Board meeting would be held to review business progress, make decisions and agree actions for the future Actions would be sent to the mentors within 24 hours of the meeting by email, so everyone is clear as to their responsibilities. If someone is absent, apologies need to be received. Developing our skills When we allocated team members their roles and positions, everyone had a sharp understanding of their responsibilities. Many creative and imaginative ideas were created. However, it did become apparent that we were becoming less successful in following these ideas through to conclusion. Through the motivation of the MD and mentors however, we were quickly on track again, and were able to rebuild the team spirit and to make rapid progress. Key skills are listed below: Abilities and merits “Success is the maximum utilization of the ability that you have.” Zig Ziglar quotes Departments Managing /I.T Director Kofi Boanoh Company Sectary Haneen Ahmed Abilities and Present Virtues Capability to be able to speak in front of the team. Organised, responsible, planned and confident. Human Resources/ Operation Director Anjela Khan Sales Director Nadia Jackson Ria Stewart Marketing Director Abeer Raza Good understanding of people, approachable and time keeping. Finance Director Sundas Khan Good understanding of what people wants and how to persuade them. Creative style Some interest in money, understanding of profit/loss, and trustworthy. Communication and methods of marketing production Abilities and Virtues gained Confident in making decisions and managing team. Enhanced skills in organising the system and making minutes for company. Better in taking about the issues within the team. Enhanced understanding the role of sales and talking to people. More self-confident and more creative in attracting customers. Enhanced understanding of money management. “If there is any great secret of success in life, it lies in the ability to put yourself in the other person's place and to see things from his point of view - as well as your own.” Henry Ford quotes We found communication to be possibly the most fundamental skill within a business. When this was poor, we found it much more difficult to retain motivation, and to survive and succeed. Eco Fantasy had really excellent communications with each other, with members always is touch with each other and with mentors by various means such as Facebook, emails, calls and texting. This allowed us to stay in contact with each other almost 24/7. This means that any information that needs to be passed was done swiftly and successfully. However, 4 this was a skill that was developed. At the beginning, the communication between us had a lack of clarity and urgency, with some messages not being communicated clearly. This received lot of attention from the he MD and Company Secretary, who managed to improve this area considerably. Communication with the customer face to face is an essential part of the business. We had to show the best possible customer service and had to be polite and patient at all the times so customers would be satisfied with our product and feel loyal and friendly. We set up our own MD and Company Sectary email addresses. We decided to use Google email address as it seemed a more professional way of contacting people and as a business we wanted to give a good image of the company. Conversely customers can contact us with the emails addresses we provided so we can help them in every possible way. Customers can get in touch with us in several ways. They can use the company email address which we placed on leaflets, posters, and business cards. A member of the team checks email every day. Customers also can contact us via telephone which we placed on the leaflets, posters and business cards. Another way of contacting us was via our Facebook group page. Our marketing research showed us that most people were aware of our products via the social networking websites such as Facebook. Therefore we decided to have a Facebook group page as this was a quick and interactive way for us as a business to get potential customers to see everything they need to see. Our marketing director suggested that as we have to show customers what we provide and let them see our picture portfolio on Facebook. We had a small team but on Facebook we have now 1,000 contacts. Plenty of potential customers! Our company success is due to excellent customer service which helped us to build a rapport with our clients. We also maintained a positive supportive method of communication between members of staff to successfully meet our goals. Decision-making summary of company performance “Four steps to achievement: Plan purposefully. Prepare prayerfully. Proceed positively. Pursue persistently.” William A. Ward quotes This team started off with an aim, and with one goal which was to succeed. This was supported by a vision which was to use photography in a way in which it has never been used before. This product was not designed just for a specific target group as we did not wish to restrict potential customers, but was designed to be appealing to everyone who wanted a quality photograph for themselves or their family members so that when they can look back at the pictures as a memory and remember their time which they spent together. As our company developed and went on to higher stages, we were very happy to expand our business into higher and new markets such as weddings, parties, schools and communities. This did not just help us to boost up our confidence, but also helped us with creating friendly relationships with each other. This showed us that even after our company gets liquidated; we still have the opportunity to take forward the business idea and work together, yet again, as our team. Taking the first steps-developing the plan “The distance is nothing; it is the only first step that is difficult.”Madame Maria du Deffand quotes Our first step as a group was to make a decision about the product we would like to produce as part of our young enterprise business. This was not an easy decision to make however, as it says above, the first step is always difficult but believing that we can deliver was a strong belief of the group. 5 Whilst working on the product, we also had to agree the name for our business. We liked a variety of names, however the one we preferred was ‘Eco Fantasy’. As has been explained above, the product for our business was eco friendly, and this name captured this. Furthermore, we had to negotiate the colour scheme for our business stall. After a lot of team meetings and discussion we came up with a colour scheme of yellow and green. The reason of choosing these two bright colours for our business logo stall was to indirectly promote the fact that we are eco friendly via the colours of our logo. Company performance At first, the team made a decision to raise money through activities such as a sports day where the whole of the school was invited. In this event the team went to each class and introduced them to the event and the activities which will take place. The outcome was disappointing, and lessons were learned about communication and commitment. We felt that we could do better so therefore, we did more fund raising events with the aim of doing much better the next time. In terms of looking at our cost base, a key success factor was the commercial support of Mitsubishi. We contacted a wide range of local businesses for support, and had to make two ‘pitches’. Ultimately, Mitsubishi provided significant support providing a high quality printer and paper. This had a commercial value of some £250 we estimate, and was a significant factor in our success. The next decision we made to raise money for our business was to have a car wash. All the group members happily decided to participate in washing the cars for our school teachers who had signed up to get their cars washed. For this event, the outcome came out to be very positive as we raised up to £45.00. However, we still decided to have another fund raising event which was our last event until we thought that we had enough funds to put together into this business. The event we decided to introduce to everyone was a disco for the year 8’s. This disco took place within our school and it was safely completed which was quite an achievement for our group. In this event only some group members were involved however we still had a positive outcome. In this event we raised up to £150.00 which then confirmed the fact that we will be able to comfortably establish this business as we had the correct amount of funds The local MP enjoying our services! After making these efforts in raising the funds for our company we made the decision to start selling products. Keeping this decision in mind we started the production of recycled frames, achieving a high sale rate and mark up. Preparing for young enterprise we became quite confident as we had laid out our plan of how we wanted to design the trade stand with the acceptance of our group members. We had enough funds to pay for products that we had brought for the purpose of young enterprise, so overall as a group we were quite amazed at our performance as all the team members, with their positive attitude drove the business forward. Company achievements “Achievement is not always success, while reputed failure often is. It is honest endeavor, persistent effort to do the best possible under any and all circumstances”. Orison Swett Marden quotes 6 The very first achievement for our company was the fact that we had worked as a team to make our recycled frames working in a positive spirit. We were very happy and felt a sense of achievement when we made a profit of up to £205.00 for all our fund raising events. This made us feel that we are capable to continue working after as a team even after this business gets liquidated. We also felt confident when we found out that many customers were happy with the way our stand looked and one of the customers exclaimed “this stand is very different from others as it brings a great feeling to the atmosphere because of its beautiful and bright colours”. Challenges we faced in our company “Accept the challenges so that you may feel the exhilaration of victory.”General George S. Patton quotes The challenges we have been through have only added to our experience and have been part of developing our company. At the beginning of Young Enterprise two teams were entered from our school. One of these folded due to lack of commitment, but we were able to take a couple of their best staff to add capacity. This helped the team by increasing the number of people helping to make this company succeed. This was a critical challenge at the time, but paid significant dividends. Another challenge was fund raising, because it was winter there was only a limited amount of things we would do. We did sport day when it was near the end of summer when the weather was suitable, but we wanted to raise some more money. We decided deliver car washes on two days even though it was cold we pushed through as a team and raised money from these car washes which helped a lot in funding money for Eco fantasy. Even though we had these challenges the team pushed forward in completing our product for the deadline, we also became a better team arranging meetings and completing the design of how our trade stand will look. Originally in Eco Fantasy the number of member was around 8 people, but unfortunately two people did not stay the course. Our team did take in consideration of why they had to leave, and were able to recruit two new members that were not originally from Young Enterprise that were committed to our company. This boosted the amount of help we had to succeed at the trade show, It created a real team bond having a strong team finishing our display and selling our product to the customers. These all challenges were an important factor in us growing as a team, giving us a few hurdles to jump over and letting our team remember to not give up when we do reach a challenge, that they can be overcome, and that we can emerge stronger. 7 Company finance: The finances of a business company are the most essential part of a business. We are delighted to report that a profit after tax was recorded of £351.50, which represents a return on shareholder funds of 438%! Not bad for a first year company! Sales The sales in this bar highlight the success of the business. Fund-raising included our car wash, year 8 disco and sports day which were very useful in providing initial working capital. The trade show raised over £100 on its own, and was supported by strong sales throughout the year Sales Revenue £400.00 £300.00 Fund raising £200.00 Costs Other Sales £100.00 Registrat ion , £40.00 Trade Costs Trade Show £- There was no point simply driving turnover, unless costs were well controlled. Following the success of the deal with Mitsubishi, we believe we have been able to keep a close control on the cost base of the business. Fund Other Trade raising Sales Show Major costs were registration and the costs of the materials for production. Our miscellaneous expenditure was £20, again quite reasonable. Stand, £30 Frames, £140.50 Miscella neous Expendit ure, £20.00 Profit What it is all about! This bar chart shows the sales we have made, the costs we incurred, and the profit we were able to deliver. This profit will be shared shareholders, after meeting liabilities for VAT and Tax. Money In & Out + Profit £700.00 £600.00 £500.00 £400.00 £300.00 £200.00 £100.00 £- 8 Total Money In Total Money Out Profit Total Total Profit Money Money In Out Profit and Loss Account for Eco Fantasy - Interim accounts March 2010 For the period ended: 13-Mar-2012 Current rate of Corporation Tax 20% £ A B C D E F G H I Sales Fund raising Sports Event Disco year 8 (A+B+C+D)Total Revenue Purchases Production Wages Closing Stock Cost of Sales (F+G-H) J (E-I) K L M N O Salaries, Commissions and Bonuses Stationery Rent & Hire Miscellaneous Expenduire Registration Fee Total Expenses (K+L+M+N+P+O) Gross Profit Less Total Expenses £ £ £ Operating Profit (or LOSS) Net Profit Brought Down LESS Corporation Tax Payable to Young Enterprise Profit after Tax* £ 152.50 £ 450.50 £ 60.00 £ 390.50 £ £ £ £ 390.50 39.00 351.50 140.50 12.00 Gross Profit £ £ £ £ £ £ £ £ £ £ £ 398.00 45.00 10.00 150.00 603.00 20.00 40.00 Balance Sheet for Eco Fantasy For the period ended: 13-Mar-2012 Current Assets: Stock Debtors YE VAT Owned* Cash in Bank Cash in Hand TOTAL A Less: £ 12.00 - £ £ 192.50 542.50 £ 431.50 £ 80.00 £ 431.50 £338.00 Current Liabilities: £ Bank Overdraft Loans Nil Nil Creditors YE Corportaion Tax YE VAT Due TOTAL B BALANCE (C) Nil £ £ £ Represented by: Issued Share Capital: 80 shares at £1 Profit & Loss Account* Shareholders' Funds (D) Note: The total at C should equal the total at D 9 £ £ £ 39.00 72.00 111.00 £351.50 Eco Fantasy Team Review Kofi Boanoh Managing Director “A managing director is someone who is responsible for the overall management of the company. This position has definitely been a learning experience; it was not easy managing 8 people in the group. At the start of gathering information about the products which we are going to be selling we had a lot of very good ideas which people came up with, but we did not know how to make the products or how we were going to sell them. Finally we came up with a product which we knew would sell. Our product idea was creative - photography with home made frames from recyclable material I believe that to be a successful team you need a lot of communications; at times the communications could have been better which made it really hard to get a point across and to get jobs done. However, this improved considerably.” “ My main role as a company secretary is to write down the minutes within every meeting that has taken place so that all the things we have talked about are safely written down and when needed they can be available. Through this role I have gained a variety of skills: organisational skills, keeping the information safe and how to deal with general board meetings. I developed strong organisational skill and always strived to do all my work in time which is the main reason why I was assigned with this role. Haneen Ahmed Company Secretary “I deal with the area of marking in our company. I have done market research regarding frames because the plan at first was to buy recycled frames but the profit margins were better if we made these frames ourselves using recycled framed. I created posters for the car wash, year 8 discos, and sport event and also for the trade show. I have created business cards for the MD. Abeer Raza Marketing Director Working in Marketing is not as easy as people think. When I was creating these posters, it was a difficult task to do because if I didn’t had the right information on it and made it appealing than we won’t get as many customers as we could have. “Young Enterprise Business helped me a lot with building my own confident with talking to new people also helped me to learn new things. I really enjoyed working with my team. There were downs but what goes down must come up so that did not affect our confident for persuading people to take pictures from us. We have many outstanding ideas to make money to put in our Eco Fantasy Company to make more profits by doing car wash, year 8 discos and Sports event.” “My role our company was Finance director. I joined the Finance director role quite late because the original Finance director left its job and the company. Due to this somebody had to take this place. The member considered me to take this post. However joining this post it will difficult for me to find the exact figures of the income and expenditure. My team member supported me in this hard moment and I was very pleased. Sundas Khan Finance Director 10 From Young Enterprise I have learnt a lot such as how to work in a team, how to handle company money. At times it can be quite challenging to handle situations like making the balance sheet and profit and loss account as all the figures has be accurate but this is an another skill which I have gained from my role”. Anjela Khan Human Resources/ Operation Director