A CIO’s Perspective on IT
Larry Schork
(408) 406-6909
lschork@earthlink.net
1
Outline

About the Speaker

What is IT’s Domain

IT’s Value Proposition

Enablers/Inhibitors

Startups

Case Studies

Looking Forward
About the Speaker - Brief History

Account Manager/Professional Services
– Mainframes – COBOL/4GLs

Consulting
– Mainframe, Mini, PCs

Senior IT Project Manager – Apple/Sun
– Large deployments
– Technology

CIO – Rational/Metricom/Loudcloud/Whoosh
Fundamental Questions

IT, IS, MIS, DP, CIS - ???

Why Does IT Exist?

What Value Does IT Have?

What is IT’s Scope?

Does IT Really Matter?
IT Components

Infrastructure – Data Centers/Servers/Disk/Telephony/PC

Network – Devices/Connections/Remote Offices

Middleware – Mail/Directory/Web

Applications – ERP/CRM/SFA

Internet – Portal/Data Warehouse/Ecommerce
Business Systems Architecture - Customer Deployment Lifecycle
Marketing
?
Customer
Information
Sales Leads/
Opportunities/
Tracking
Capacity Planning/
Forecasting/Reporting/
Operations Analysis
DW
Customer
Information
sf.com
Datacenter
Buildouts
Quote-ToOrder
DataCenter
BOM
Remedy
Oracle
BOM
SupplyCloud
Contracts/Legal
Requisitions/PO's
Oracle
PO
DiCarta
Finance
(AP,AR,GL,
Fixed Assets)
Profitabiility
Reports
Assets/Inventory
Info from ClearOrbit
and the Scan
Requisitions/PO's
Oracle
Inv entory
Customer
Information
Sales
Order
Remedy
Accounts
Receivable
Customer 's Order
(Services,qty)
Customer
Information
Oracle
FA
OM
BOM
Oracle
Order
Entry
TIBCO
Portal
Infranet
TIBCO
Usage
Billing
MLC
TIBCO
Spin/
Truth
Remedy
Projects/Tasks
Management
Kickoff/Project
Resource
Management
Remedy
and
Proj ect
Accounting
Change
Requests,
Trouble
Ticket
Information
Handover to the
NOC
OpswareProject
TIBCO
Service
Credit Units
TimeSlips
Expenses
(Entered via
Oracle Self
Service
Forms)
Billing Info
Services
Purchased
Services
Used...
Customer
Rollout
Customer Information System/CRM System?
Remedy
Post Roll out
support
MetricomOSS
SystemInteraction Diagram
Subscriber
Web
Browser
DataFile
SMS
API
NameServ er
Messages
Uplif t
Option
NameServ er
API
System
Subscriber
Info
Conf irmation
Transaction
Details
NameServ er
Db
Modem
Manuf acture
Modem
Inf ormation
LogFile
Journal
File
Subscriber
Database
SMS to NS
Reconcillation
On-Demand
Uplif t
LogDaemon
Billing
System
FranchiseFeeData/
PriceList
Billing dB
BillingSummary
Report
Inv oice
Transaction
Oracle
Financials
09/15/99
Resellers
Resellers
PacBell
UU.Net
Reseller Access From Internet Using Web Brow ser
Yin
Yang
internet router
internet router
Monitoring andstatistics
Batchtransf erhost
(Prov ides Secure FTP DropBox f or Reseller)
Load Balancing
Local Director
FIREWALL
(Protecting MCOM
Network)
www www
Apache Web Serv er
New Atlanta's Serv let Exec
OSS Web Pages
OSS Jav a Serv lets - Transact. Proc.
Fahrenheit (Firewall Sof tware)
OSS JDBC Connection thru Firewall
OSSUtilities
OSS Secure Connection to Name Serv er
Webserv ers
(Support f orRedundancy andFailov er)
The web site resides outside the f irewall.
Clients communicate with it v ia SSL connection.
The web serv er communicates back to the Oracle
database v ia a TCP socket on a port in the f irewall.
The web serv er also communicates to the
nameserv er v ia aTCP socket.
T1 Link f rom Santa Clara
Captures Statistics f orweb
serv ertraf f ic.
WebServer
Statistics
Houston
SMS System DB Com ponents
`
Connection established by IP Socket
Oracle DB (Oracle 8i)
Connection from Servlet Server
OSS Stored Procedures
FS4
OSS Batch Applications
(NameServer)
- Process NS Uplift File
- DB Compare OSS/NS
- Reseller Batch Transactions
- Manuf./Dist. Modem Load
OSSSubscriber Database
Metricom OSS Architecture - Current Network
NSImportRecord Server
(Nameserver)
IT’s Value Add

Business Enabler/Partner

User Empowerment

Cross-Functional Perspective

Driver for Business Process & Change

Customer Service Orientation

Provider of Technology Infrastructure
Enablers

Applications Availability

Technology Improvements

Help Tools – IT & End User

Reduced Costs

Emerging Standards

Knowledge Base

People Skills
Inhibitors

Executive Understanding

Execution Speed

User & Vendor Management

Costs

Communication
Startup Challenges

Business Alignment – No Maturity

Focus – Can Change

Delivery – Aggressive Timelines

ROI – Does it Make Sense?

Staffing – Lack of Resources

Technology – What to Choose?

Infrastructure – Little

Cash
Case Study – Rational SW

Business – Software Company (Rational Rose, Visual
Modeller, Clearcase)

IT challenges
– Infrastructure/Team/Limited Budget
– Growth & Business Integration

Implementation
– Resources through Acquisition
– CRM Implementation

Results
– CRM less than Successful
– Infrastructure Outsourced ($18M - $42M)
Case Study – Metricom

Business - Nationwide Wireless Internet Network -

IT Challenges
– Limited Systems to Support Business
– Skillsets & Process
– Engineering

Implementation
– RF Design & Deployment Tools
– OSS – Required for Funding
– Network Support Systems

Results
– Successful Deployments
– Not Able to Save Company
Case Study – LoudCloud

Business – Managed Service Provider

IT Challenges
– Exploding Growth – People, Locations
– Matruity
– Implosion

Implementation
– ERP/Data Warehouse/KnowledgeBase
– Support Systems
– OSS

Results
– Successful Support
– OSS Not Deployed – Business Sold
Case Study – Whoosh

Business – Wholesale Broadband Wireless

IT Challenges
– Exploding Growth – People, Locations
– Maturity
– Implosion

Implementation
– ERP/Data Warehouse/KnowledgeBase
– Support Systems
– OSS

Results
– Successful Support
– OSS Not Deployed – Business Sold
Future Positives

Competency – IT & Business

Technical Capabilities

Reduced Costs

IT Recognition
Career Challenges

Outsourcing - Short Term or Long Term

Reduced IT Demand

Competitive Job Market

Complexity

Salary Issues
Q&A
Pre-Action Riser Closet
Equipment Cabinets
3'-6"
WP
3'-6"
WP
12" Ladder Rack
WP
Env .Controls
Env .Controls
D
D
D
D
D
D
D
D
D
7
N.O.C.
5
A/C
3'-6"
D
D
L6-30
D
L6-30
D
L6-30
D
3'-6"
D
D
H
H
H
1
Upper
Landing
Table
PBX
VM
D
D
D
#6
#6
3'-6"
28
#6
BreakerPanels
4'-0"
27
30
26
29
25
23
24
22
D
D
WP
D
D
D
D
D
D
D
D
21
2
4'-0"
D
D
D
D
D
D
D
D
D
D
#6
WP
3
#6
L6-30
4
20
19
18
17
16
15
14
13
12
Build Room
11
WP
6'-0"
L6-30
D
#6
4'-0"
6
10
09
08
07
06
05
04
03
02
01
FM200
D
A/C
Storage
Ramp
Pacific
Bell
OC12
Pacific
Bell
M1:3
Pacific
Bell
Cabling
#6
L5-30
L5-30
Lower
Landing
4'-0"
D
#6
20' MDF Plywood Backboard
Ceiling Height: 9' 6" AFF
Flooring:6" Raised Floor
Lighting:Building Standard
EmergencyLightFixture:Y ES
Backboard:3/4" Fire Rated Ply wood, Painted
1740 TechnologyDriv e
Suite340
San Jose,CA 95110
P: (408)441-5000
F: (408)441-5050
#6
Duplex 110VAC 15 AMP Outlet 12" AFF
L5-30
Dedicated NEMA L5-30 IG 120VAC 30 AMP Outlet
L6-30
Dedicated NEMA L6-30 IG 208VAC 30 AMP Outlet
Quad 110VAC 20 AMP Outlet
D
2 Dedicated Duplex 110VAC 20 AMP Outlet
Standard Voice/DataStation Drop
#6 Dedicated - Isolated Ground to Mechanical Bus in AC Panel
WP
Wall Phone - 54" AFF
Customer Name: Metricom, Inc.
Drawing Title: Server Room #329
Customer Contact:LarrySchork
Revision Date: April 14, 2000
Customer Address: 333 W. Julian Street, San Jose, CA
Revision Number:01
Scale: 1/8" = 1' 0"
Physical Topology
Private Backbone
( Rev. 12/4/2001by vmuir)
w r001.sac1
At
Serial0/0
Serial5/1/2:0
Local Loop
0
4/
m
w r002.hk DS3 ATM
NY Office
Serial6/0/0:0
w r002.sac1
w r001.hk
1.5 mbps Port
T1 Local Loop
ATM/ Frasi Frame
Relay (10/ 5 Mbps)
sC
IR
2K
bp
Serial0/0
51
w r001.nw k2
POS5/0/0
w r002.nw k2
Serial6/0/0
w r002.nw k1 POS4/0
Serial0/1
Hssi6/1/1
6 mbps Port
DS3 Local Loop
CI
bps
ATT DS3
IR
C
s CIR
1.5 mbps Port
T1 Local Loop
w r002.va1..corp
w r001.va1.cor
p
E1 Local Loop Serial5/1/0
w r001.red1
w r002.red1
E1 TBD
Hssi5/0/0
IR
sC
Serial5/1/1
Serial4/0
Serial4/0
512Kbp
p
Kb
Serial5/0/0
2
512K
bps C 51
IR
1.5 mbps Port
T1 Local Loop
R
ATT DS3
s
bp
Emmp.
LA
M
Serial2/3
Atm4/0
Emmp. DS3
POS5/0/0
POS5/0/0
512Kbps CIR
2M
Serial5/1/0:0
Serial2/1
w r002.sjc1
IR
sC
512Kbps CIR
2
Serial4/0
w r001.sjc1 Serial2/2
lr633a.sjc1
5
p
Kb
12
s CIR
Hssi5/0
Serial1/1:0
w r002.corp
MCI DS3
512Kbp
6 mbps Port
DS3 Local Loop
VerilinkCSU/DSU
w r001.corp
2 x Qw est OC3
w r001.nw k1
20 mbps Port
DS3 Local Loop VerilinkCSU/DSU
UK Office