Mass HIway - Quick Guide to Using
Webmail
December 11, 2014
Massachusetts eHealth Institute
THE INNOVATION INSTITUTE
at the MassTech Collaborative
• Tech Hub Collaborative
• Big Data Consortium
• Advanced Manufacturing
Collaborative
• Innovation Index
MBI
MASSACHUSETTS
BROADBAND INSTITUTE
MeHI
MASSACHUSETTS
eHEALTH INSTITUTE
•
•
•
•
•
• Mass Broadband 123
• MassVetsAdvisor
Health IT Adoption & Use
Connected Communities
eHealth Services & Support
eHealth Innovation
eHealth Learning Center
MeHI is a division of the Massachusetts
Technology Collaborative, a public
economic development agency
2
Massachusetts eHealth Institute
MeHI is the designated state
agency for:
 Coordinating health care
innovation, technology and
competitiveness
 Accelerating the adoption of
health information technologies
 Promoting health IT to improve
the safety, quality and
efficiency of health care in
Massachusetts
 Advancing the dissemination of
electronic health records
systems in all health care
provider settings
Meet the speakers
Sean Kennedy, MPH, MS, PMP
Director, Health Information Exchange
Massachusetts eHealth Institute at the Massachusetts Technology
Collaborative
Murali Athuluri
Senior Consultant
Massachusetts eHealth Collaborative
Ryan Thomas
Lead Service Manager
Mass HIway Operations Team
3
Massachusetts eHealth Institute
Presentation Goals
Todays presentation goals are:
• Provide Massachusetts healthcare providers with information
to help them access and use Webmail:
• What is the purpose of Webmail?
• How do we use webmail?
• How do we access provider DIRECT addresses?
• How do we search for a webmail address?
• Review frequently asked questions (FAQs)
What is Mass HIway?
Mass HIway:
Secure, statewide health information exchange (HIE) network operated by the
Massachusetts Executive Office of Health and Human Services and guided by
the Health Information Technology Council and its multi-stakeholder advisory
groups.
Mass HIway Goals:
To facilitate information sharing and communication among healthcare
organizations to:
• Improve care quality and safety at patient transitions of care
• Reduce costs and duplication
• Improve patient outcomes and satisfaction
Mass HIway Progress Report
Mass HIway Progress to date:
• 300+ participant organizations. See full participant list at: www.masshiway.net
• 50+ Organizations actively exchanging data –growing at regular intervals
• ~5 Million transactions exchanged since the “Golden Spike” in October 2012
• Currently at a run rate of approx. 500,000 transactions per month
HIway Transaction Activity
13 Month HIway Transaction Activity
655,378 Transactions * exchanged during November
5,202,011 Total Transactions * (inception to date)
700,000
600,000
500,000
400,000
300,000
200,000
100,000
-
Nov
2013
Transactions 129,04
% Change
* Note:
Dec
2013
119,76
-7%
Jan
2014
106,69
-11%
Feb
2014
109,02
2%
Mar
2014
133,93
23%
Apr
2014
221,59
65%
May
2014
163,88
-26%
Jun
2014
168,62
3%
Jul
2014
226,91
35%
Aug
2014
404,03
78%
Sep
2014
558,02
38%
Includes all transactions over Mass HIway, both production and provider test
7
Oct
2014
573,05
3%
Nov
2014
655,37
14%
Mass HIway Connection Options
User types
4 Methods Of Accessing
HIE Services
Physician practice
HIE Services
Provider directory
EHR connects directly
Hospital
Certificate repository
EHR connects through
LAND Appliance
Long-term care
Other providers
Public health
Health plans
DIRECT gateway
Webmail
Web portal mailbox
HISP Connectivity
8
Webmail – Pros & Cons
Webmail is a browser based secure email service for exchanging
administrative transactions among various participants of MA HIway.
Pros
Cons
► Simple to use, shorter onboarding
cycle times, no dependency on EHR
vendors, No third party integrations
necessary
► No hardware or software installs at
the participant site; no IT staff required
► Users manually check for received
messages on an e-mail system that is
not integrated with their EHR
► Configuring automatic uploads of
clinical information requires expert
resources
► Non-technical interface for users;
access through web browser
Recommended for…
Participants who would like to send or receive clinical and patient information such as
Transfer of Care securely on an ad-hoc basis and without a need to regularly send large
volumes of data
Webmail - Login
URL: https://www.masshiway.hhs.state.ma.us/concerto/Login.htm
Webmail - Inbox
Webmail - Send Mail
Webmail – Other Options
Viewing Provider DIRECT address
Accessing the Provider Directory: Webmail Auto-complete Look Up
Start typing in the “To” field. List of the top ten matches are displayed.
Searching for Provider DIRECT address
Accessing the Provider Directory: Webmail Advanced Search
Accessed through Webmail interface and allows search by first/last name, etc.
Getting data into the Provider Directory
Mass HIway provides:

Domain name e.g., direct.ssh.masshiway.net
Participant provides
• Organization information
• Organizational, Department, and/or individual level addresses e.g.,
– Southshorehospital@direct.ssh.masshiway.net
– Medicalrecords@direct.ssh.masshiway.net
– Emergency@direct.ssh.masshiway.net
– Edward.Long@direct.ssh.masshiway.net
• Minimal data set to help others find Participant addresses
• Alternative contact for verification (e.g., Phone #)
Webmail – Process/Timeline

Fill out provider and organizational forms

Determine desired domain name

Determine structure of the webmail box (how many separate inboxes and how
many users will have log in credentials?)

Once that information is gathered, participant is on boarded onto the webmail
platform

Service manger will distribute log in credentials for the webmail box

Service manager will instruct participant to send a loopback test message to
ensure proper connectivity to the MA HIway

After test is complete, participant is live in production on the MA HIway
Discovery
On Boarding
Testing
Go Live
Week 1 – 2
Week 3
Week 3
Week 3
Forms/Domain
Onboard to webmail
Loopback test
Go-live
17
Rate Card
18
FAQs:
Can I access webmail from anywhere?
• Yes. Webmail is accessible using the secured URL as long as there is a internet
access.
Is there a web browser limitation?
• Webmail is accessible through Firefox, Safari and Internet Explorer.
How do I set up a shared webmail mailbox when adding users?
• If you are using one mailbox for multiple users, you may specify this in the
Provider Directory Provider Upload File under “Shared Mailbox Address”. This
option is only available to webmail providers.
Other Questions?
• Please submit through the question function on the webinar
• Participants can also contact their Access Administrators
Account Manager Email
Phone
Murali Athuluri
mathuluri@maehc.org
781-296-3857
Jim Bush
jbush@maehc.org
339-222-6124
Len Levine
llevine@maehc.org
339-223-3498
The Massachusetts Health Information Highway
1.855.MAHIWAY (1.855.624.4929) Option 1
masshiway@state.ma.us
www.masshiway.net
Discussion & Questions
Sean Kennedy, MPH, MS, PMP
kennedy@masstech.org
Health Information Exchange Director
Massachusetts eHealth Institute at the
Massachusetts Technology Collaborative
Murali Athuluri
mathuluri@maehc.org
Senior Consultant
Massachusetts eHealth Collaborative
Ryan Thomas
Lead Service Manager
Mass HIway Operations Team
21
Massachusetts eHealth Institute
Ryan.Thomas@orionhealth.com
617-371-3999
ehealth@masstech.org
@MassEHealth
www.mehi.masstech.org