Hyatt Hotels Corporation
Nurguly
Ashyrov
Rovshen
Nazarov
ICT and e-Hospitality closer look
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Review 
Global Hyatt Corporation
Global Hyatt Corporation, one of the world's premier hotel
companies,
Over 735 hotels and resorts
Over 136,000 rooms)
In more than 44 countries.
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Hyatt Hotels Corporation
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ICT Benefits
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Improve capacity management operations efficiency
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Provide better DB access for management purposes

Facilitate marketing research and planning

Yield management
occupancy / profitability
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Supply Chain Management
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BirchStreet Systems Inc.
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Procure-to-pay software company
e-Procurement
Back office automation
SaaS model
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Procure-to-Pay
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Invoice Capture
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Benefits
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reduce paper costs
automation and financial controls
visibility and compliance
increase of supplier integrity
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Human Resource Management
“We didn’t always know if we
were hiring someone who had
that ‘Hyatt DNA,’”
Randy Goldberg,
vice president of Recruiting for
Hyatt Hotels & Resorts
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Asses Systems + Taleo
Job-specific, research-validated
assessments resulting in rapid, clear
hiring recommendations that prioritize
candidates according to their potential
for success.
Talent intelligence powers improved
recruiting so you can know more about
your candidates and build a high
performance workforce.
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Hyatt Hotels Deploys Taleo for Better Professional and Hourly
Hiring in 40 Countries
What is Talent Intelligence? - <http://youtu.be/hwf-oN_vAgo>
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e-Commerce
HYATT.COM
Optimizing
The marketing effectiveness,
Brand experience
Booking efficiency
Focus on
Functionality,
Architecture,
Design
Content of the site
BI unit employs sophisticated analytics to enhance
the e-commerce performance.
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m-Commerce
•Mobile app – Hyatt Hotels
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Central Reservation System
•The system booked

11.8 million
room-nights in 2008,

Representing approximately
$2.3 billion in revenue.
Reservation centers are
located worldwide
To provide 24/7 access to prospective guests.
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Billing & Payment
processing system
TACS
Processes commission payments to agents worldwide
Quickly and efficiently for all Hyatt hotels.
TACS’
Billing and global payment
Processes are based on
Travel itineraries or
Travel bookings.
•TACS’
Proprietary technology allows for
The collection of data from a multitude of sources.
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Finance & Reporting
Epicor iScala Hospitality - Benefits
–
–
Streamlines financial management operations with global
localization
Real-time financial and operational reporting
To track daily cash, bank and revenue management,
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Creates effective and efficient data sharing between
corporate office,
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Tighter control and audit
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CRM – IPad
“Mobilizing hotel staff with iPad lets them
get out from behind the desk and
in front of the guests.”
John Prusnick, Director of IT
It’s a great tool
to sell the hotel.
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CRM - Self-Service

Check in and get your room key.

Before leaving for the airport
print out your boarding pass.
kiosks
70 hotels have such kiosks .
Hyatt’s self-service kiosks are tied into the company’s
reservation system
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CRM
Self-Service Check-in Benefits
Employees:
– The front-desk staff is less transaction and more
customer-service-oriented.
• Customers:
– No more lines to wait, ease and speed of use.
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CRM - Navigation 
The combination of NEC LCD displays and Omnivex software
Displays real-time traffic,
Forecasted weather
Up-to-the-minute flight status.
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Intranet
via cloud
Hyatt operates over 400 global properties;
Provides IT services to over 350 domestic sites.
A widely distributed IT infrastructure.
That requires corporate communications and collaboration.
Hyatt selected Microsoft Online to provide cloud solution for
distributed IT infrastructure.
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Microsoft Online Services
Benefits
SharePoint
Collaboration for the sales teams across more than 350
Domestic sites;
Exchange Online provides
Access to all employees;
De-centralized IT model to manage
More than 400 global properties;
TCO is anticipated to be
Reduced by 30%
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Hyatt e-Future
•Customer centered approaches.
Personalization, simplification,
accessibility of
Products, processes, and
Information.
Technology needs to simplify
The way hotels look after every single need of their
customer.
Coordinate
Departments and services,
Properties for hotel chains to run the business more
efficiently
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Sources:
1. http://www.apple.com/ipad/business/profiles/hyatt-hotels/
2. http://travel.usatoday.com/hotels/2010-07-27-hyatt27_CV_N.htm
3. http://panorama-consulting.com/hyatt-turns-to-infor-for-workforce-management-innorth-america/
4. http://www.taleo.com/customer/hyatt`
5. http://www.hotelonline.com/News/PressReleases2000_2nd/May00_MarriottHyatt.html
6. http://www.avendra.com/whatwedo/PurchasingPrograms/Pages/default.aspx
7. http://hotelmule.com/wiki/ICT-and-e-Hospitality
8. http://news.thomasnet.com/companystory/Global-Hyatt-Corporation-Selects-BirchStreet-for-e-Procurement-and-Back-Office-Automation-526894
9. http://www.passkey.com/press_room/press_release/hyatt_renews_group_reservatio
ns_partnership_with_passkey/
10. http://www.hospitalitynet.org/news/4042848.html
11. http://www.avanade.com/us/case-studies/Pages/Hyatt.aspx
12. http://www.legalplans.com/News/News-Releases/June-22-2011.aspx
13. http://www.hyatttravelagents.com/cms.cfm?nPageNo=18939
14. http://www.hyattdevelopment.com/competitive_strengths/sales_distribution.html
15. http://www.prweb.com/releases/2011/11/prweb8996536.htm
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