Slide 1
Interpersonal
Communication Skills
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Slide 2
What is Interpersonal
Communication?

The process through which people create
and manage their relationships, or
exercising mutual responsibility in
creating meaning.
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Slide 3
Organizational Context

The organizational context of how
interpersonal skills are used can be
shown by the vast number of
interpersonal interactions such as:
Meetings
Delegation
Motivation
Facilitation
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Coaching
Problem Solving
Selling
Leading
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Slide 4
Interpersonal Skills

Man is a social animal

We must respect the views & sentiments
of others.

When we want to differ their views, we
must very politely give hints to them
without hurting their feelings
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Slide 5
Interpersonal Skills
listening
language &
communication
using
feedback
questioning
conflict handling
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Slide 6
ESSENTIAL INTERPERSONAL
COMPETENCIES
– Self awareness
– Control
– Motivation
– Acknowledging the interests of
others
– Communication skills
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Slide 7
Team Work
 People
of either gender, different age groups,
qualification, status & skills work as a team
with a common objective of accomplishing the
task

The success of any organization largely
depends on the coordinated efforts of its
employees
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Slide 8
Group Dynamics
Team Roles
Team Development
Conflict & Resistance
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Slide 9
Assuming Team Roles
SelfOriented
TeamMaintenance
TaskOriented
Controlling
and Diverting
Encouraging
Initiating and
Coordinating
Withdrawing
Harmonizing
Seeking Information
Seeking Attention
Compromising
Setting Procedures
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Slide 10
Effective Teams

Have a clear objective

Share a sense of purpose

Communicate openly and honestly

Reach decisions by consensus

Think in creative ways

Know how to resolve conflict
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Slide 11
Resolving Team Conflict
Proaction
Fair Play
Research
Communication
Alliance
Flexibility
Openness
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Slide 12
Overcoming Resistance
Express Understanding
Uncover Resistance
Evaluate Objections
Withhold Arguments
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Slide 13
Understanding
Two Questions?
What do we know about our abilities?
What do others know about our abilities?
Self
Known
Unknown
Others
Known
* Based on the Johari Window of Interpersonal
Development
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Slide 15
The Johari Window Model —
Joseph Luft and Harry Ingham

The Johari Window is a communication
model that can be used to improve
understanding between individuals in a
group.
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Slide 16
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Slide 21
Aim is to increase the open
area

Feedback develops the open area by reducing the
blind area.

The open area can also be developed through the
process of disclosure, which reduces the hidden
area.

The unknown area can be reduced in different ways:
by others' observation (which increases the blind
area); by self-discovery (which increases the hidden
area), or by mutual enlightenment - typically via
group experiences and discussion - which increases
the open area as the unknown area reduces.
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Slide 25
Effective interpersonal
communication can be achieved
by :

Treating each other with respect
 Not interrupting one another
 Not volunteering others
 Speaking only for ourselves
 Speaking but not too often or for too long
 Challenging the behavior not the person
 Respecting confidentiality
 Accepting mistakes
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