Chapter 10: Motivating and Satisfying
Employees and Teams
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 1

Learning Objectives
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Explain what motivation is.
Understand some major historical perspectives on motivation.
Describe three contemporary views of motivation: equity theory, expectancy theory, and goal-setting theory.
Explain several techniques for increasing employee motivation.
Understand the types, development, and uses of teams.
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 2

What Is Motivation?
“Motivation is the individual internal process that energizes, directs, and sustains behavior; the personal “force” that causes you or me to behave in a particular way.”
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 3

Historical Perspectives on Motivation
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Scientific Management
The Hawthorne Studies
Maslow’s Hierarchy of Needs
Herzberg’s Motivation-Hygiene Theory
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Satisfaction and Dissatisfaction
Using Herzberg’s Motivation-Hygiene
Theory
Theory X and Theory Y
Theory Z
Reinforcement Theory
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 4

Contemporary Views on Motivation
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Equity Theory
Expectancy Theory
Goal-Setting Theory
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 5

Key Motivation Techniques
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Management by Objectives
Job Enrichment
Behavior Modification
Flextime
Part-Time Work and Job Sharing
Telecommuting
Employee Empowerment
Employee Ownership
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 6

Teams and Teamwork
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What Is a Team?
Types of Teams
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Problem-Solving Teams
Self-Managed Work Teams
Cross-Functional Teams
Virtual Teams
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 7

Teams and Teamwork (cont.)
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 Developing and Using Effective Teams
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Forming
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Storming
Norming
Performing
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Adjourning
Roles Within a Team
Team Cohesiveness
Team Conflict and How to Resolve It
Benefits and Limitations of Teams
© 2013 South-Western, a part of Cengage Learning. All rights reserved.
Chapter 10 | Slide 8