Cover Page Business Plan 2011 Legal Page Confidentiality Agreement The undersigned reader acknowledges that the information provided by _______________ in this business plan is confidential; therefore, reader agrees not to disclose it without the express written permission of _______________. It is acknowledged by reader that information to be furnished in this business plan is in all respects confidential in nature, other than information which is in the public domain through other means and that any disclosure or use of same by reader, may cause serious harm or damage to _______________. Upon request, this document is to be immediately returned to _______________. ___________________ Signature ___________________ Name (typed or printed) ___________________ Date This is a business plan. It does not imply an offering of securities. Table of Contents 1.0 Executive Summary .................................................................................................................... 1 Chart: Highlights .......................................................................................................................... 2 1.1 Objectives.................................................................................................................................... 2 1.2 Mission .......................................................................................................................................... 2 1.3 Keys to Success ........................................................................................................................ 2 2.0 Company Summary ..................................................................................................................... 3 2.1 Company Ownership ............................................................................................................... 3 2.2 Start-up Summary ................................................................................................................... 4 Table: Start-up.............................................................................................................................. 4 Chart: Start-up ............................................................................................................................. 5 3.0 Products and Services ................................................................................................................ 5 4.0 Market Analysis Summary ........................................................................................................ 5 4.1 Market Segmentation ........................................................................................................... 12 Table: Market Analysis ............................................................................................................. 14 Chart: Market Analysis (Pie) .................................................................................................. 14 4.2 Target Market Segment Strategy .................................................................................... 14 4.3 Service Business Analysis ................................................................................................... 15 4.3.1 Competition and Buying Patterns ............................................................................ 17 5.0 Web Plan Summary ................................................................................................................... 20 5.1 Website Marketing Strategy ............................................................................................... 20 5.2 Development Requirements ............................................................................................... 21 6.0 Strategy and Implementation Summary .......................................................................... 21 6.1 SWOT Analysis ........................................................................................................................ 21 6.1.1 Strengths ........................................................................................................................... 21 6.1.2 Weaknesses ...................................................................................................................... 22 6.1.3 Opportunities ................................................................................................................... 22 6.1.4 Threats ............................................................................................................................... 22 6.2 Competitive Edge ................................................................................................................... 23 6.4 Sales Strategy ......................................................................................................................... 23 6.4.1 Sales Forecast.................................................................................................................. 26 Table: Sales Forecast ........................................................................................................... 26 Chart: Sales Monthly ............................................................................................................ 27 Chart: Sales by Year ............................................................................................................. 27 Page 1 Table of Contents 6.5 Milestones.................................................................................................................................. 27 Table: Milestones ....................................................................................................................... 28 Chart: Milestones ....................................................................................................................... 29 7.0 Management Summary ............................................................................................................ 29 7.1 Personnel Plan ......................................................................................................................... 29 Table: Personnel ......................................................................................................................... 29 8.0 Financial Plan ............................................................................................................................... 30 8.1 Start-up Funding .................................................................................................................... 30 Table: Start-up Funding .......................................................................................................... 30 8.2 Important Assumptions ....................................................................................................... 30 8.3 Break-even Analysis .............................................................................................................. 31 Table: Break-even Analysis.................................................................................................... 31 Chart: Break-even Analysis ................................................................................................... 31 8.4 Projected Profit and Loss ..................................................................................................... 32 Table: Profit and Loss ............................................................................................................... 32 Chart: Profit Monthly ................................................................................................................ 33 Chart: Profit Yearly .................................................................................................................... 34 Chart: Gross Margin Monthly................................................................................................. 34 Chart: Gross Margin Yearly .................................................................................................... 35 8.5 Projected Cash Flow .............................................................................................................. 35 Table: Cash Flow ........................................................................................................................ 35 Chart: Cash .................................................................................................................................. 36 8.6 Projected Balance Sheet ...................................................................................................... 36 Table: Balance Sheet ................................................................................................................ 36 8.7 Business Ratios ....................................................................................................................... 37 Table: Ratios ................................................................................................................................ 37 Table: Sales Forecast ......................................................................................................................... 1 Table: Personnel ................................................................................................................................... 2 Table: Personnel ................................................................................................................................... 2 Table: Profit and Loss ......................................................................................................................... 3 Table: Profit and Loss ......................................................................................................................... 3 Table: Cash Flow .................................................................................................................................. 5 Table: Cash Flow .................................................................................................................................. 5 Page 2 Table of Contents Table: Balance Sheet .......................................................................................................................... 6 Table: Balance Sheet .......................................................................................................................... 6 Page 3 Table of Contents Page 1 Service Jockey, Inc. Business Plan 1.0 Executive Summary Service Jockey is an internet lead generation company providing qualified leads to service providers in the home services industry. Service Jockey addresses the needs of two customer groups: consumers and service providers. This patent pending process allows consumers to create their own quotes, or leads, and select from up to four bidding contractors to satisfy their quote. Service providers can purchase those select leads that best fit their target job profile, geographic coverage, capabilities and current available resources. Service Jockey addresses the $290 billion U.S. home and residential renovation and improvement industry. Home improvement spending is projected to grow at an annual rate of 3.5% from 2010-2015.According to the Joint Center for Housing Studies at Harvard University (JCHS)[1], the average annual spend of consumers on home improvement projects is estimated at $2,500. Service Jockey is headquartered in Arizona, and is positioned for significant growth in the Southwest. Nevada, Arizona, Utah, Idaho and Texas saw population gains of more than 20 percent between 2000 and 2010, resulting in increased home purchases and home improvement needs in these regions. Service Jockey originally identified 20 addressable sub-industries in the home improvement market. The company was able to define its markets to Landscapers and Plumbers by following a clear Customer Acquisition Plan, for both consumers and service providers. The Consumer Acquisition Plan primarily relied on analysis of online search demand trends, with a prioritization of those sub-industries that generated the strongest consumer lead potential in Phoenix. The Service Provider Acquisition Plan focused on recruiting landscapers and plumbers to a "Contractor Advisory Board", to validate business ideas and fulfill Service Jockey leads. As Service Jockey continues validation of its business model in the Phoenix market, it is carefully considering future growth and expansion opportunities. The Southwest region is an ideal initial market based on its increased demand for home improvement services and its close proximity to Service Jockey headquarters. Service Jockey will evaluate major metropolitan cities in neighboring states for immediate rollout, with a focus on regional expansion based on home improvement demand. Growth of Service Jockey into future regions will be supported by a growing sales force to acquire service provider leads, including Referral, Agent, Affiliate and outside sales teams. Service Jockey can accomplish the objectives mentioned above by utilizing a strategic marketing approach. The company will primarily rely on paid search to acquire consumer leads, with additional focus on SEO, social media and original articles to drive online traffic. Additionally, Service Jockey is focused on maximizing monetization opportunities among consumer and service provider segments. Prioritizing monetization opportunities and phasing its growth into new markets will be a significant contribution to Service Jockey's long-term profitability and success. [1] http://www.jchs.harvard.edu/publications/markets/son2011/son2011.pdf Page 1 Service Jockey, Inc. Business Plan Chart: Highlights 1.1 Objectives Our goal is to become an innovative force in the lead generation industry by creating a paradigm shift between the way consumers and businesses are brought together; by compensating the consumer and giving them complete control which results in the highest of quality lead. 1.2 Mission To build a community where consumer are compensated for an actionable information exchange with service providers; which will give the service provider control over lead selection, pricing and quality. 1.3 Keys to Success 1. Time To Market with a unique and innovative new approach to generating Sale Leads 2. Consumer Participation: Delivering the right message to Consumers so that they can understnad how and why they can profit from their information. 3. Businesses adopting this platform. 4. Strong Management Team Continued Innovation in the Mobile Space 5. Developing Affinity Relationships and Endorsements Page 2 Service Jockey, Inc. Business Plan 2.0 Company Summary Service Jockey is an internet lead generation company that provides Consumer initiated quote requests, also called sales leads, to local pre-screened businesses. Service Jockey's patent pending gamification features, psychometric profiles and lead purchase guidance makes us the consumers to first and only company in the online lead generation industry to provide both consumers and businesses with total transparency, resulting in a higher level of satisfaction for both parties. Service Jockey's mission is to change the lead generation model in the home service industry by increasing participation among consumers and minimizing risk for service providers. History Service Jockey was founded in 2009 by co-founders Jake Rash and Richard Simon after years of working in the complex and frustrating internet lead generation industry. In their previous service-oriented business, Rash and Simon would spend thousands of dollars each month purchasing low-quality, unreliable internet leads. Lead generation companies often provided "free gifts" and "dream vacations" incentives when collecting consumers' personal information. The result was the generation of unqualified internet leads that contained false information or frustrated consumers who didn't realize their information would be sold to several service providers. The founders knew there had to be a better way to match eager consumers with reliable and qualified providers. Service Jockey was created with a unique focus on understanding lead generation from a consumer's point of view. Most consumers don't know their personal information and quote requests are being sold as a lead. Additionally, service providers have little insight on where consumer leads are coming from. Service Jockey was created to solve these problems, providing consumers with a portion of the money that was earned in selling their contact information and providing service providers with improved visibility into the source of generated leads. 2.1 Company Ownership Jacob A Rash CEO Jacob Rash received his Bachelor's Degree in Accounting from Northern Arizona University. Jake has 12 Years of Related Sales & Business Development Experience, 11 Years of Sales and Business Management Experience, 10 Years of Entrepreneurial Experience, 6 Years of Business Planning, 3 Businesses Started from nothing but an Idea, and has 1 Pending Patent, Copyright, and Trademark. He has previously held his Property and Casualty License, 6 and 63 Licenses(Inactive), and National Mortgage Loan Officer License. Page 3 Service Jockey, Inc. Business Plan Sukant Jain/Visionaire CTO Sukant Jain has 12 years of Entrepreneurial and Software development experience. He is currently CEO of Visionaire-US, and previously worked for Praxidigm and The Resolution Trust Corporation. Samir Pandey, our Web Development Manager: Also serves as Senior Development Mgr for Visionaire-US. Anubandh our Web Development Team Leader Also serves as Senior Developer for Visionaire-US. Richard M Simon COO Richard Simon received his Bachelor's Degree in Business Administration and Finance from Texas Tech University where he was also a member of the Texas Tech Red Raiders baseball team. He has nine years of experience in the Financial Services Industry where he has been involved in a variety of both commercial and residential projects. He currently holds a National Mortgage Loan Officers License as well as a Mortgage Brokers License in the state of Arizona. 2.2 Start-up Summary The start-up costs to create Service Jockey were financed by direct owner investment, line of credit, sweat equity, and 2 years of labor. Table: Start-up Start-up Requirements Start-up Expenses Legal Supplies Insurance Rent Computer IT Support Website Development & Support Marketing Book Keeping Patent and Trademarking Sweat Equity Total Start-up Expenses $5,885 $3,100 $800 $6,000 $1,500 $3,988 $25,536 $0 $300 $9,000 $0 $56,109 Start-up Assets Cash Required Other Current Assets Long-term Assets Total Assets $500,000 $5,000 $5,000 $510,000 Total Requirements $566,109 Page 4 Service Jockey, Inc. Business Plan Chart: Start-up 3.0 Products and Services Service Jockey provides a safe, secure, and easy to use online marketplace where consumers can turn their personal information and service needs into an actionable lead for service providers. Service Jockey remains at the center of lead generation and fulfillment, simplifying this process for both the consumer and service provider. 4.0 Market Analysis Summary Service Jockey provides qualified business leads to contractors in the home services industry. The Service Jockey business model requires careful consideration of two distinct markets: online lead generation and home improvement services. This market analysis identifies the unique trends of each industry and their potential impact on the Service Jockey's overlapping value proposition to both markets. Page 5 Service Jockey, Inc. Business Plan Online Lead Generation According to the Interactive Advertising Bureau, the 2010 Online Lead Generation market totaled $1.3 billion in revenues. Additionally, 65% of companies say online lead generation budgets increased between 2009 and 2010, while only 31% of companies increased offline lead generation budgets[2]. Popular methods for online lead generation include natural search, email marketing and paid search campaigns, with paid search consuming the largest portion (29%) of online lead generation budgets; paid search budgets for online lead generation increased from 22% of total budget in 2009 to 29% in 2010. 69% of those companies that utilize online lead generation reported that cost effectives was the most widely perceived advantage of online lead generation. Online lead generation is playing an increasingly important role for businesses and, on average, is now responsible for 42% of total sales. [2] "Online Lead Generation (B2C) Report 2010". Econsultancy.com. September 2010. Page 6 Service Jockey, Inc. Business Plan Currently, businesses utilizing online lead generation methods capture an average of 2 to 3% of all site visitors. In an Econsultancy[3] study, companies were asked to rate the effectiveness, based on the level of ROI generated for their business, of common online lead generation channels: •Premium - standalone landing page offer •Incentivized lead generation - consumer has been incentivized to be contacted •Co-registration - consumer has given consent to be contacted, while registering for something else Companies using premium methods, similar to Service Jockey's consumer acquisition strategy, reported 17% High ROI and 56% Medium ROI. Companies using incentivized lead generation activities, also similar to Service Jockey, reported 14% High ROI and 53% Medium ROI. [3] "Online Lead Generation (B2C) Report 2010". Econsultancy.com. September 2010. Page 7 Service Jockey, Inc. Business Plan Service Jockey has the capability to serve a number of lead generation industries including insurance, mortgage and loan, baby sitting and child care, and education. However, based on the expertise of the company's founders and the unique opportunities in the marketplace, Service Jockey is focused on delivering solutions for the home services industry. A 2011 report from WebVisible/Synovate[4] analyzed online lead generation for home improvement service providers, revealing that website visitors were more likely to complete a conversion when: 69% converted when they saw information about specific brands, products and services, and estimated costs 54% converted when details about the service provider certification and experience was provided 53% converted when a special offer, discount or added service was provided The home or residential renovation and improvement market was estimated to be a $290 billion industry in the United States in 2009. When housing markets crashed between 2005 and 2009, remodeling spend climbed to more than two-thirds of total residential investment. Many owners who would normally have moved in recent years have stayed in their homes either because they are holding out for higher selling prices or to pay down existing mortgages[5]. Home improvement spending is projected to grow at an annual rate of 3.5% from 20102016[6]. Over the next 4 years, 4.5 million new homeowners are expected to purchase homes, contributing one-third of the total spending increases in the coming years[7]. [4] http://www.webvisible.com/posts/webvisible-survey/ [5] http://www.remodeling.hw.net/economic-conditions/remodeling-industry-poised-for-growth.aspx [6]http://www.jchs.harvard.edu/publications/remodeling/remodeling2011/2011_remodeling_color.pdf [7] http://www.remodeling.hw.net/economic-conditions/remodeling-industry-poised-for-growth.aspx Page 8 Service Jockey, Inc. Business Plan The Leading Indicator of Remodeling Activity (LIRA), projects home improvement and remodeling spending will decrease 4 percent through the first quarter of 2012. This slight decrease in spending can be attributed to the recent economic crisis over the U.S. credit approval rating decrease. Though the recent remodeling downturn was the most severe in the last 25 years, with a 12.5% decline in remodeling spending from 2007 to 2009, the industry is beginning to return to a more typical pattern of growth[8]. Regional Growth Trends The 2010 Decennial Census reported that population growth in the South and Western regions of the US grew an average of 14 percent over the past decade; average growth in the Midwest and Northeast averaged 3 to 4 percent over the same time period[9]. Additionally, Nevada, Arizona, Utah, Idaho and Texas saw population gains of more than 20 percent between 2000 and 2010. This shift to the South and West can be correlated to increased home purchases and home improvement needs in these regions. While homeowners in the Western region, especially California, Nevada and Arizona, were hardest hit by the housing crisis of the late 2000's, population growth remains highest in this region of the US. Additionally, the Decennial Census reports a significant shift in US populations to metropolitan cities, especially in the lower-density counties and suburbs of these cities. Medium- and lowdensity metropolitan counties accounted for more than two-thirds US population growth in the past 10 years. Total spending in major metropolitan cities over the past ten years is also significantly higher than in rural areas. The top ten metropolitan markets featured in the image below accounted for 22 percent of home ownership and 31 percent of all homeowner spending in the US between 2000 and 2009. The top 35 cities accounted for 43 percent of home ownership and over 54 percent of total US spending by homeowners on home improvement projects[10]. Home improvement spend is typically higher in these areas due to higher house prices, older housing stocks, higher incomes and home values, and a larger share of upscale remodeling expenditures. [8] http://www.remodeling.hw.net/economic-conditions/remodeling-industry-poised-for-growth.aspx [9] http://www.jchs.harvard.edu/publications/markets/son2011/son2011.pdf [10] http://www.remodeling.hw.net/economic-conditions/remodeling-industry-poised-for-growth.aspx Page 9 Service Jockey, Inc. Business Plan Consumer Trends According to the Joint Center for Housing Studies at Harvard University (JCHS) [11], the average annual spend of consumers on home improvement projects is estimated at $2,500. In 2011, expenditures for home maintenance and improvement accounted for 45 percent of total residential fixed investment, a 19 percent increase since 2007. Increasing spend on home improvement is largely attributed to the slowdown in new home sales, with homeowners choosing to maintain and remodel existing properties instead of buying new homes. JCHS estimates that owners spend 2.5 times more on home improvements in the first two years after buying a home, with that multiple dropping significantly thereafter. In 2009, those homeowners owning a home for less than two spent $6,200 on annual home improvement projects, compared to the $2,500 annual spend of homeowners. [11] http://www.jchs.harvard.edu/publications/markets/son2011/son2011.pdf Page 10 Service Jockey, Inc. Business Plan A recent report from Remodelormove.com revealed that the number of homeowners reporting that the economy is affecting their remodeling plans has jumped from 69% in the spring of 2011 to almost 80% this fall [12]. 51% of homeowners say they are excited about remodeling but over 11% dread the process, costs, inconveniences, and mess of home improvement projects. To overcome these challenges, homeowners reported plans to: 67% will hire a general contractor 62% will do some of the work themselves 48% will hire an architect A 2011 study from Service Magic[13] reveals that the downturn in the economy has influenced 32% of homeowners to actively seek more prices and 31% of homeowners will take longer to make a decision when making a home improvement purchase. Additionally, 45% of homeowners are staging home improvement projects into multiple phases to minimize remodeling costs. Contractor and Service Provider Trends The residential renovation and improvement contractor industry is highly fragmented, with over 170,000 single-location and branches of multi-location companies, represented in the United States[14]. In 2007, it was estimated there were over 652,000 total contractors in the US[15]. Self-employed contractors represent the largest proportion of contractors in the home improvement market and will likely to dominate this market due to the low barriers of entry and exit. Two-thirds of all residential remodelers had no employees on payroll in 2007, an increase of 5 percent from 2002. Additionally, 50 percent of all general contractors had gross revenues of $250,000 or less, with 70 percent billing less than $500,000. [12] [13] [14] [15] http://enewschannels.com/2011/09/13/enc13583_075933.php http://files.servicemagic.com/pdf/press/Remodel_and_Repair_Survey_Q1_11.pdf http://subscriber.hoovers.com.ezproxy1.lib.asu.edu/H/industry360/overview.html?industryId=1154 http://www.jchs.harvard.edu/publications/remodeling/remodeling2011/2011_remodeling_color.pdf Page 11 Service Jockey, Inc. Business Plan According to a 2011 study from Service Magic[16], contractors have reacted to decreasing home improvement spend in the following ways: 22% 20% 20% 18% follow-up with homeowners more often to close a sale have lowered prices provide more detailed estimates stage projects in smaller phases to accommodate smaller budgets Green and Efficiency Home Improvement Increases in home improvement spend can also be attributed to homeowners desire to improve the efficiency of their homes. According to the JCHS National Green Remodeling Survey, "green" projects accounted for 28 percent of home improvement projects in 2010[17]. Government stimulus packages, tax credits and the promise of increased savings, has encouraged users to invest in energy-efficient and sustainability-related projects. The number of remodeling contractors that reported completing an energy- or sustainability-related project rose from 84 percent in 2009 to 97 percent in 2011. In a 2011 study from Service Magic, requests for solar home improvement projects increased 52% between the first half of 2011 and the second half of 2010[18]. 96% of survey respondents said energy efficiency was an important consideration in their home improvement projects. The survey also revealed that 35% of respondents invested in energy efficient projects to save money while 23% of respondents invested to increase the comfort of their home. 4.1 Market Segmentation Service Jockey identified a number of potential sub-industries to launch its product based on competitor and industry research, including: AC/Heating Services Architects & Engineers Bathrooms Cabinets Cleaning & Maid Service Concrete, Bricks & Pavers Countertops Decks & Porches Doors Drywall Electrician Fences & Walls Flooring Garage Doors Landscape Design & Install Lawncare & Sprinklers Painting Plumbing Pool & Spa Remodel/Addition Roofing Windows [16] http://files.servicemagic.com/pdf/press/Remodel_and_Repair_Survey_Q1_11.pdf [17] http://www.jchs.harvard.edu/publications/remodeling/remodeling2011/2011_remodeling_color.pdf [18] http://files.servicemagic.com/pdf/press/Remodel_and_Repair_Survey_Q1_11.pdf Page 12 Service Jockey, Inc. Business Plan Since Service Jockey's business model is focused on attracting consumers to its website to post requests for quotes, the company prioritized its target market approach to understand online search demand for home services. To fulfill this strategy, Service Jockey refined and prioritized its list of sub-industries based on: National Search Trends National & Local Search Demand (Phoenix) Projected Conversion Rates Seasonality [4] http://www.webvisible.com/posts/webvisible-survey/ Page 13 Service Jockey, Inc. Business Plan Table: Market Analysis Market Analysis Potential Customers Landscaping Plumbing Flooring Pool Care Cleaning Services Cabinets Concrete Air Conditioning Window Install & Repair Total Year 1 Year 2 Year 3 Year 4 Year 5 5,530,000 187,126,241 94,890,809 45,000,000 46,153,846 0 0 0 0 378,700,896 5,695,900 192,740,028 97,737,533 46,350,000 47,538,461 0 0 0 0 390,061,922 5,866,777 198,522,229 100,669,659 47,740,500 48,964,615 0 0 0 0 401,763,780 6,042,780 204,477,896 103,689,749 49,172,715 50,433,553 0 0 0 0 413,816,693 6,224,063 210,612,233 106,800,441 50,647,896 51,946,560 0 0 0 0 426,231,193 Growth 3% 3% 3% 3% 3% 3% 3% 3% 3% 3.00% CAGR 3.00% 3.00% 3.00% 3.00% 3.00% 0.00% 0.00% 0.00% 0.00% 3.00% Chart: Market Analysis (Pie) 4.2 Target Market Segment Strategy Service Jockey's Target Market Identification strategy focuses on understanding consumer demand for home services in the Phoenix market. Identifying and quantifying consumer demand is critical to the success of the company's business model because this customer group provides the quotes, or leads, that service providers bid on; service provider purchasing leads is also the primary source of revenue for Service Jockey. Search Trend Analysis and Search Demand Research were compared to prioritize ideal target sub-industries Service Jockey could address for local and national growth. Based on the results Page 14 Service Jockey, Inc. Business Plan of this research, Service Jockey narrowed its list of initial addressable sub-industries for the Phoenix market to: Landscaping Plumbing Flooring Pool Care Cleaning Services Cabinets Concrete Air Conditioning Window Install & Repair After selecting the top two sub-industries, Landscaping and Plumbing Phoenix pilot, Service Jockey implemented a paid-search consumer acquisition approach. Service Jockey also implemented a focus group-approach to acquire service providers. Careful analysis of consumer and service provider interaction helped Service Jockey determine the success of its pilot program and appropriate steps to improve rollout strategy. 4.3 Service Business Analysis The Service Jockey model is unique to the lead generation industry because it is the first platform by which consumers are rewarded for providing feedback on service providers at the end of the quoting process. Service providers can select leads that fit their target job profile, geographic coverage, capabilities and current available resources. Once a job is complete, consumers provide feedback and are rewarded for their input. This process provides a low risk model for service provider lead generation while also enhancing consumer participation and support. ServiceJockey's analyses has found the following industries to be the most profitable market segments. a. b. c. d. e. f. g. h. i. Landscaping Plumbing Flooring Pool Care Cleaning Services Cabinets Concrete Air Conditioning Window Install & Repair Consumer: 1. Completes a Quote Request Form providing the type, size and details of a specific home service job. 2. Receives up to four (4) quotes from service providers interested in their job. Page 15 Service Jockey, Inc. Business Plan 3. Reviews Quotes, read service provider reviews from past consumers, and selects one service provider to fulfill their job. 4. Once the job is completed, consumer answers a short satisfaction survey. 5. Service Jockey sends the consumer a check or gift card in exchange for completing the satisfaction survey. This is a differentiating element to the Service Jockey business model! Service Providers: 1. Can view real-time leads specific to their industry. Leads can be organized according to size of job, location and other service criteria. 2. Can read reviews from other contractors regarding their experience with the consumer and buy only the leads that fit their business needs. 3. Upon buying a lead, they receive customer's contact information and make arrangements with consumer to provide them with a competitive quote for the job. 4. Provide feedback on their experience with the consumer and the job they performed. 5. With each job a service provider completes, they will collect feedback from consumers to help improve their rankings and lead conversions. This is a differentiating element to the Service Jockey business model! Page 16 Service Jockey, Inc. Business Plan Customer Value Proposition: Service Jockey remains at the center of the lead generation and purchase process, helping manage communication and promote value between the consumer and service provider. This business model provides shared value to both customer groups, including: Minimized risk for posting jobs and leads. Improved visibility and feedback on consumers and service providers. Streamlined process for posting and fulfilling home service needs. Reliable, trust-worthy business relationships between consumers and service providers. In addition to the shared values listed above, the Service Jockey business model provides unique value to each customer group. Consumer Value The consumer, not a lead company, controls their personal information. Consumers can profit from the sale of their Contact Information when needing companies compete for their business. Service providers compete for business, providing consumers with more options and the best prices for their home service needs. Service providers undergo rigorous screening and qualifications to ensure they are fit to serve consumer needs. Consumers can minimize risk by reviewing feedback from other users when selecting a service provider, resulting in higher quality jobs. 4.3.1 Competition and Buying Patterns The online lead generation industry for home improvement services contains a number of wellknown competitors with significant market share. Service Jockey's direct competitors include Service Magic, Contractors.com, Construction Deal, Networx Systems and Handy American. All of these companies provide an online platform by which consumers can post home improvement quotes and service providers can purchase those quotes. An overview of each competitor can be found below. Service Jockey's most significant competitive threat is its lack of market share and being newto-market. However, the company has an opportunity to learn from its competitors to improve positioning in the marketplace. Important competitive opportunities Service Jockey should consider include: Emphasize the collection of consumer and service provider feedback in providing a more reliable home improvement lead generation network. Create articles about home improvement trends, DIY trends, and best practices for managing service provider contracts. Provide a guarantee for services, offering to help compensate consumers and/or service providers if a job is not performed. Promote a "Service Jockey Verification" certification, to emphasize the brand's commitment to finding high-quality service providers. Create online marketing opportunities (on-site advertising, ranking, inclusion in newsletters, etc.) for service providers to market their services on Service Jockey. Page 17 Service Jockey, Inc. Business Plan Service Magic Service Magic is one of the largest competitors in this industry, boasting more than 80,000 registered home improvement contractors in its network. Founded in 1998 in Denver, CO, Service Magic claims to be the "most comprehensive Internet tool" for consumers looking for home services. In 2008, the company claims that 10 million consumers utilized its online services. Additional key points about Service Magic include: 500 home-related services are profiled on the website. Contractors are screened for licenses, sexual offender, insurance, financial, bankruptcy, and identity verification filings before being included in the contractor network. If a job goes wrong and is not performed to the consumers liking, Service Magic will offer up to $500 of additional labor to finish the job. 1,200 home-related articles are available to consumers and service providers. Service Magic has a robust affiliate network, with special offers and discounts on business services, work supplies, office supplies and software products. Service Magic serves all major US metropolitan cities, including the UK and Canada. 7,368 consumers in Arizona used Service Magic in August. Top Service Magic services in Arizona include: o Windows o Roofing o Plumbing o Painting o A/C Repair Contractors.com Contractors.com was founded in 1997 and is focused on helping homeowners locate contractors. Contractors.com claims to be the "most comprehensive online contractor delivery network for residential and commercial contractors". The company provides a tiered subscription model for contractors based on the level of on-site marketing they want to purchase. Additionally, contractors pay for leads and receive them via email, with lead prices ranging from $55-80. Additional key points about Contractors.com include: Contractors.com was voted "Best of the Web" by Forbes in 2009 and 2010. Consumers post their quote according to job type and location, and then receive free estimates via telephone. Home improvement articles are available to consumers, with topics about popular DIY projects and best practices for hiring contractors. 70% of all leads result in an estimate. All leads are validated automatically and by a live person. Site claims that "service may not be free in all areas". Tiered subscription model for contractors relies heavily on on-site marketing, ranking, and advertising features. Top projects include: Page 18 Service Jockey, Inc. Business Plan Additions/Remodels Bathroom Remodeling Cleaning Concrete Painting Windows Electrical Roofing Construction Deal Construction Deal was founded in 2004 and is focused on connecting residential and commercial building owners with service professionals. Construction Deal has matched millions of consumers and service providers, generating billions of dollars in home improvement jobs. The company claims to receive over 1.5 million site visits each month. Similar to Service Jockey, the company allows four contractors to purchase quotes and also charges contractors on a tiered subscription model, based on level of on-site advertising they wish to receive. Additional key points about Construction Deal include: Construction Deal has referrals with over 600 construction trade organizations. "Pre-pay" membership enables contractors to purchase advance credits on the site, which is debited with the purchase of each lead. A blogging network is available to interested contractors, to improve online marketing. Tiered subscription model for contractors relies heavily on on-site marketing, ranking, and advertising features. Networx Systems Networx Systems was founded in 2005 with a mission of "connecting homeowners and businesses with reliable contractors across the country". The company initial started as a Plumbing network, and has grown into 18 other home improvement sub-industries. In 2009, Networx launched a DIY component to its website with tips on how to fix, renovate and decorate homes. Additional key points about Networx Systems include: Contractors must apply to be included on the site. They undergo license verification and are continuously monitored based on job performance. All contractors must agree to the "Networx Quality Code", providing an internal verification system for contractors. Site has less than 10 contractors listed on its Phoenix website. Handy American Handy American was founded in 2004 and was likely created from its parent company, Handy Canadian. The site is primarily focused on construction projects, with an emphasis on heavy Page 19 Service Jockey, Inc. Business Plan construction contractors. Handy American claims to have a network of service providers that are "skilled in more than 140 home-related project areas". Additional key points about Handy American include: Site claims to have served over 2,548 job postings. Handy American puts an emphasis on rating contractors to "assist other project owners and maintain high-quality contractors". Site provides articles on DYI trends and advice on how to manage contractor relationships. Service providers are changed an annual fee to participate in the Handy American marketing network. 5.0 Web Plan Summary ServiceJockey.com will be the "Go To" hub for Consumers and Businesses to connect and conduct business with one another. For the first time, Consumers will be able to capitalize on their most prized "intangible" asset, their "Contact Information". They will be incentivized to be careful with their "Contact Information" and to follow through with requests they make for information on products or services they are interested in purchasing. The site will track each Consumers purchasing behavior and help businesses determine how much they are willing to pay via auction for the opportunity to Compete for each Consumers business. Consumers benefit by: Getting A Competitive Price on their Service or Product Need Profit from the Sale of their Contact Information Served by the highest quality Companies Businesses benefit by: Surgically Spend their Marketing Budget Use Performance Based Data to Purchase Leads for the first time Improve Closing Ratios and Profits Compete with only Ethical Companies Recieve Business Intelligence Regarding the Efficacy of their Sales Strategy's and the variables they could modify to improve it 5.1 Website Marketing Strategy The expressed marketing strategy of ServiceJockey increases qualified site traffic through various advertising channels on search engines and content networks. It also utilizes advanced targeting and conversion optimization techniques, improving our ability to effectively reach our target audience and promote ServiceJockey as a premiere online lead generation source. Earning and owning digital success is our top priority. We have targeted the following methods as first steps: Page 20 Service Jockey, Inc. Business Plan Domain authority - expanding link coverage from external sources Content effectiveness & targeting - further developing opportunities & distributing content Keyword efficiency - expanding keyword coverage and targeting ServiceJockey will utilize the following marketing channels to drive consumer traffic: o o o o o o o o o o o Third Party CPC Search and Display Networks Third Party Cost Per Acquisition (CPA) Networks Third Party Cost Per Lead (CPL) Networks Social Media Blogging Writing Original Articles Press Releases Email Marketing Drip Email Campaigns Quarterly White Papers Special Event Attendance 5.2 Development Requirements The Service Jockey 1.0 platform is completely operational at this time. Our product has many innovative features but we constantly need to improvise based on data analytics and inputs received from various sources. This does pose a challenge to our growth but we have put our development requirements into multiple phases based available funding and business strategy. 6.0 Strategy and Implementation Summary 6.1 SWOT Analysis Our analysis revolves around our Lead Gen 2.0+ business model which entails: Compensating the consumer for their participation in getting quotes and provide feedback about our Service Providers Gathering intelligence on consumers large and medium size purchase habits E-Commerce and the opportuinty to expand into multiple verticals. The weaknesses and threats facing ServiceJockey revolve around challenges facing start ups and competition in an established market. 6.1.1 Strengths Strengths: First to Market with innovative, unique E-commerce Lead Gen 2.0+ Business Model Better Mouse Trap Make the lead buying process more efficient and cost effective Improve Contact and Conversion Ratios Monetary Benefit to Consumer for Participation IP - (Lead Gen 2.0+) Pending "Buy It Now" and Auction Based System -Drives Market Efficencies to Set the Price for each Lead Page 21 Service Jockey, Inc. Business Plan Reputation System for the Consumer and Service Provider Provide Businesses with Intelligence Regarding the Efficacy of their Sales Strategies Low overhead Service Jockey Visionaire - Strong Partner with 20 Years of E-Commerce Experience Applying Practical Experience From a Decade of Buying and Calling Leads 6.1.2 Weaknesses Weaknesses: 1. 2. 3. 4. Start-Up - that is David V. Goliath Funding - We are seeking Capital Need to establish Brand Recognition Fluctuations in the Economy 6.1.3 Opportunities Opportunity: 1. 2. 3. 4. 5. Expansion into other Verticals and Regions of the Country Growing markets Strategic alliances Lead Gen 2.0+ Business Model that Scales in Multiple Dimensions 6.1.4 Threats Threats: 1. 2. 3. 4. 5. 6. Competitors Fluctuations In the Economy Network Security - Worms, Viruses that threaten privacy of consumer information Continuously Evolving Technology Fraud Potential Government regulation of personal infomation for commercial use without the consumers consent 7. Limited Capital Page 22 Service Jockey, Inc. Business Plan 6.2 Competitive Edge 1. Innovative & Unique Business Model: We are the first to offer consumers a marketplace where they can benefit from the sale of thier contact information, if they conduct themselves in an honest and ethical manner. We are the first to provide businesses a tool to quickly and accurately evaluate the risk of each lead being offered up for them to purchase. 2. Multi-dimensional Scalability: We can expand our business model to different verticals, metro areas and Service Provider Subscription Fees 3. Provide the Best and Most Qualified Lead: We have done this by using technology to scrub the data provided at registration as well a business community review system in order to hold consumers accountable for the information they provide in their auction and the actions they take from each auction. 4. Provide a Better Experience for Consumers and Businesses: this is a result of Better Leads, Consumer Compensation, and Accountability. 5. Incentivize Consumers for Providing Accurate Information: No Play, No Pay 6. Patent: Our Patent Pending Process will provide a limited level of protection against those trying to copy our model, and also allows us to make modifications to it Incase we identify some competition popping up prior to the date we file our Non Provisional Patent. 6.4 Sales Strategy As Service Jockey executes its regional and national rollout strategy for consumers, it must also consider its acquisition strategy for service providers. It is estimated there were over 650,000 contractors and service providers in the US in 2007. Service Jockey can target and acquire individuals in this customer group by utilizing sales, referral, agent and affiliate strategies. Before moving into any new market, Service Jockey can spin up its online marketing / lead generation efforts for the geography until it reaches a sufficient number of leads in a given segment to support a sales effort to onboard service providers. While it is building to that tipping point of leads, it can send any leads generated to a lead exchange, allowing those leads to be fulfilled without incurring the cost of onboarding suppliers in the area. This approach will let Service Jockey have a number of leads on hand that will entice suppliers to sign up when it comes time to approach them. For any given service segment, it is recommended that Service Jockey acquire, at a minimum, 10 committed service providers in each city to receive, bid and fulfill leads. Initially, service providers can be acquired through "in network" targeted introductions and onboarding into Service Jockey's Contractor Advisory Board. While this is a manual process, Service Jockey has validated this approach is effective in acquiring initial contractors in the Phoenix market. Page 23 Service Jockey, Inc. Business Plan As Service Jockey moves into new, larger metropolitan areas, the company will require an approach that is not exclusively reliant on pre-existing relationships. Since it is impossible to predict where each of these tactics will yield the most return, Service Jockey's objective over the next year is to test these programs at a small scale until it finds a formula that works. These tactics may change from city to city, depending on the relationships that are developed. To that end, Service Jockey needs a rollout strategy that combines the following acquisition methods: Referral Program Referral Programs provide incentivized agreement for individuals who have access to a network of service providers. This includes individual sales representatives within contractor supply companies. Service Jockey can recruit referrers and offer rewards like registration fees, a small percentage of income produced, and/or one-time milestone payments for achieving a certain threshold of sign-ups. To effectively track the success of a referral program, Service Jockey should require a sign-up code to represent each referrer during the sign-up process. This will ensure participants are properly credited for service provider conversions. Agent Resellers Once Service Jockey has established an Average Value for a Service Provider, it can implement a much more aggressive version of the above-mentioned Referral Program. This Agent Reseller Agreement incentivizes third party individuals to sell the Service Jockey solution as a nonsalaried salesperson. This provides the benefit of paying no fixed costs for a national sales presence, but generally at a higher commission. This Agent Reseller plan should focus on recurring revenues for the partner. Challenges with this model are: Finding the individuals who are willing to work "commission only" Maintaining enough long-term business to retain that person. This strategy is most effective when in conjunction with an Outside Sales rep or with a strong Sales Support organization. Affiliates This involves an incentive agreement for organizations (not individuals) that have access to a large network of service providers. This agreement works as a replacement to or in conjunction with the Agent Agreement, and works to motivate a larger organization to drive Service Page 24 Service Jockey, Inc. Business Plan Providers to Service Jockey with both tangible benefits (e.g. revenue sharing) and intangible benefits (e.g. contractor loyalty). This can be modeled after the Home Depot partnership profile. While on-boarding an affiliate is a much longer process than that of an individual agent, it can yield many more sign-ups. Ideal affiliate types include: Local, Regional and National supply shops (e.g. Ferguson Plumbing Supply), both corporate and franchised. Trade Organizations Trade Certification Organizations Outside Sales Once a sufficient number of leads have been generated in a particular city (selling on a lead exchange at first), and one or two "anchor" Agents have been established, Service Jockey should consider hiring a dedicated outside sales representative to develop the new metro area. Service Jockey can centralize sales representatives in the geographic center of a targeted region to maximize productivity and sales efficiency. However, hiring an outside sales representative would involve significant travel, and Service Jockey should anticipate at least 3 months of dedicated work in a particular area before it is "ramped-up" to sufficient production level. To accelerate outside sales efforts, Service Jockey can quickly promote existing sales representatives to a "senior" status, and then hire a Junior Sales Representative to augment his or her efforts. The Junior Rep would focus on smaller service providers and affiliate partners. That sales team can then shift focus to a new metro area while a Service Manager and Agent sustain the management and growth of the existing metropolitan city. An ideal sales rep would have a background in selling to service providers, and may have worked at a parts/equipment supplier, or for a marketing firm that focused on service providers, like Yelp, for example. This rep will usually be young (mid- to late- twenties), or else will have immediately come from an active hunting position, comfortable with a high level of prospecting activity. Call Center For the company's early stage growth, a call center proved to be too slow and too expensive. Call centers should be utilized when Service Jockey is ready for massive scale, once sufficient brand and national traction is established. In the short-term, a call center can be outsourced provide adequate scaling, and for off-hours or overflow. A longer-term strategy would be for Service Jockey to source the call center internally; this is currently out-of-scope and not recommended for the immediate future. Page 25 Service Jockey, Inc. Business Plan 6.4.1 Sales Forecast Table: Sales Forecast Sales Forecast Year 1 Year 2 Year 3 Standard Memebership Registrations Premium Membership Registrations Auction Revenues Subscription Fee Total Unit Sales 780 5,460 29,412 0 35,652 1,392 12,528 124,184 117,760 255,864 2,280 20,520 326,088 302,720 651,608 Unit Prices Standard Memebership Registrations Premium Membership Registrations Auction Revenues Subscription Fee Year 1 $75.00 $85.00 $95.00 $0.00 Year 2 $150.00 $200.00 $100.00 $25.00 Year 3 $150.00 $200.00 $105.00 $25.00 Standard Memebership Registrations Premium Membership Registrations Auction Revenues Subscription Fee Total Sales $58,500 $464,100 $2,794,140 $0 $3,316,740 $208,800 $2,505,600 $12,418,400 $2,944,000 $18,076,800 $342,000 $4,104,000 $34,239,240 $7,568,000 $46,253,240 Direct Unit Costs Standard Memebership Registrations Premium Membership Registrations Auction Revenues Subscription Fee Year 1 $0.00 $0.00 $0.00 $0.00 Year 2 $0.00 $0.00 $0.00 $0.00 Year 3 $0.00 $0.00 $0.00 $0.00 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Unit Sales Sales Direct Cost of Sales Standard Memebership Registrations Premium Membership Registrations Auction Revenues Subscription Fee Subtotal Direct Cost of Sales Page 26 Service Jockey, Inc. Business Plan Chart: Sales Monthly Chart: Sales by Year 6.5 Milestones ServiceJockey is based out of Phoenix AZ and is targeting the Phoenix Metro area for our Initial Launch and Marketing Optimization due to our familiarity with the market and our local Page 27 Service Jockey, Inc. Business Plan contacts. ServiceJockey will use the first 3 months to optimize our Landscaping Lead Generation Campaign and Landscaper Registration strategy. During this time our goal is to: Optimize Our Lead Generation Funnels, Landing Pages, and Effective Messaging Generate 10 to 20 leads per day Reach a Lead Acquisition Cost of 30% (or Less)of the Avg Revenue Generated Per Lead Sell each lead 3.5 times Once These Milestones are reached, our plan it to input the actual results into our business plan and begin raising Capital to begin Scaling Up Operations. While we are in the process of raising capital, we will also begin the process of adding an additional vertical in the Phoenix Metro Area repeating the process of acheiving milestones listed above. Some of the Metro Areas we are eyeing for expansion, upon raising capital are as follows: California: San Francisco, CA Los Angeles, CA San Diego, CA Texas Austin, TX Houston, TX Dallas, TX San Antonio Table: Milestones Milestones Milestone Landing Page & Conversion Optimization Generate 10 to 20 Leads Per Day Register SP to Acheive 3.75 Sales Per Lead Begin Organic SEO Optimization of Site Analyze Metrics and Include in Biz Plan Raise Capital Add Additional Service Vertical Develop New Site and Mobile Application Totals Start Date 1/18/2012 2/10/2012 3/10/2012 3/31/2012 4/20/2012 4/15/2012 5/1/2012 7/1/2012 End Date 3/18/2012 4/30/2012 4/30/2012 3/31/2013 4/30/2012 6/30/2012 8/31/2012 7/31/2012 Budget $4,670 $0 $0 $24,000 $0 $7,500 $5,770 $40,000 $81,940 Manager Jeff Powers Jeff and Jake Jeff and Jake Jake Rash Jeff Powers Jake Rash Jeff and Jake Samir Pandey Department Marketing/IT Marketing Marketing Jake/Richard Marketing CEO Marketing IT Page 28 Service Jockey, Inc. Business Plan Chart: Milestones 7.0 Management Summary Our managment team will leverage its 36 years of combined experience in Business to Consumer lead purchasing, sales management, technology development, e-commerce, digital marketing and customer service to restore the excitement and confidence that lead buyers had in internet lead vendors before the market became saturated with lead vendors who were just out to make a quick buck at the expense of their customers. 7.1 Personnel Plan During each phase of expansion, we will require additional sales and support staff to service the new Metro Areas that we are expanding in. During each phase we will be hiring at a minimum, 1 Sr. Sales Rep, 2 Jnr. Sales Reps, 1 Telemarketer, and One Customer Service Rep. We will also be hiring additional staff as we deem it necessary. All IT staff have been accounted for in our "Additional Tech Related Expenses" Line Item of the P & L statement.; Table: Personnel Personnel Plan CEO COO CIO Customer Service IT, PR and other Accounting Total People Total Payroll Year 1 Year 2 Year 3 $90,000 $90,000 $45,000 $30,000 $35,000 $66,000 16 $150,000 $150,000 ` $90,000 $0 $78,000 28 $210,000 $210,000 $0 $120,000 $0 $78,000 56 $356,000 $468,000 $618,000 Page 29 Service Jockey, Inc. Business Plan 8.0 Financial Plan 8.1 Start-up Funding Table: Start-up Funding Start-up Funding Start-up Expenses to Fund Start-up Assets to Fund Total Funding Required $56,109 $510,000 $566,109 Assets Non-cash Assets from Start-up Cash Requirements from Start-up Additional Cash Raised Cash Balance on Starting Date Total Assets $10,000 $500,000 $0 $500,000 $510,000 Liabilities and Capital Liabilities Current Borrowing Long-term Liabilities Other Current Liabilities (interest-free) Total Liabilities $30,000 $0 $45,000 $75,000 Capital Planned Investment Freehold Capital - Jake Rash and Richard Simon Richard Rash Barbara Hayes Chris Haynes Visionaire Additional Investment Requirement Total Planned Investment $45,000 $30,000 $5,000 $5,000 $15,000 $391,109 $491,109 Loss at Start-up (Start-up Expenses) Total Capital ($56,109) $435,000 Total Capital and Liabilities $510,000 Total Funding $566,109 8.2 Important Assumptions Short-term Interest Rate: An interest rate of 11.99% is assumed on the short term borrowing from our credit line. Long-term Debt: An interest rate of 12% is assumed is the rate we have agreed to pay on the $40,000 of longterm convertable debt we has taken out to date. Page 30 Service Jockey, Inc. Business Plan Payment Days: This relates to normal accounts payable. Assume 15 - 30 days. Collection Days: This relates primarily to corporate client or strategic partners. Assumption is 60 days. Since this represents a small portion of total revenues since we have no shortterm plans to sell leads on credit terms. Most revenue is on a credit card basis with payment coming within a few days. Tax Rate: The Arizona corporate tax rate on profits is 6.986%. The tax rates listed in the table have both state and federal taxes included. 8.3 Break-even Analysis The Break Even analysis look at the Fiscal Year 2012 (Sept. 2011 to Aug 2012). Since our expenses increase substantially each quarter we took a 12 month average for our Fixed Expensenses. Table: Break-even Analysis Break-even Analysis Monthly Units Break-even Monthly Revenue Break-even 1,424 $135,277 Assumptions: Average Per-Unit Revenue Average Per-Unit Variable Cost Estimated Monthly Fixed Cost $95.00 $59.54 $50,494 Chart: Break-even Analysis Page 31 Service Jockey, Inc. Business Plan 8.4 Projected Profit and Loss Outlined below, and in the following table and chart, are some of the intrinsic facets of the projected profit and loss for Cutting Edge Drapery. All sales will be performed in house however as we expand some travel will be necessary Starting in January of 2012, will require a substantial outlay in advertising and promotion. In later years this can be cut back a bit. Our Marketing Budget starts off with with a heavey imphasis on Paid Search Marketing, while we ramp up the reults from our SEO efforts. Starting in 2012, we plan to begin expanding into new Metro Areas each Quarter. We currently plan to expand into the 50 largest Metra areas in the country and will begin with the larger areas and work our way down. From the Impressions we get from our marketing efforts, we have begun our projection starting with a Click Through Rate of 2.1% and a 1.8% conversion rate. We have estimated our federal and state payroll taxes to 8.9% of total salary, commissions and profit sharing. Table: Profit and Loss Pro Forma Profit and Loss Year 1 Year 2 Year 3 Sales Direct Cost of Sales Other Costs of Sales Total Cost of Sales $3,316,740 $0 $0 $0 $18,076,800 $0 $0 $0 $46,253,240 $0 $0 $0 Gross Margin Gross Margin % $3,316,740 100.00% $18,076,800 100.00% $46,253,240 100.00% $356,000 $585,000 $0 $15,300 $3,000 $1,200 $32,638 $239,250 $1,170 $1,200 $360 $108 $180 $3,000 $66,000 $54,000 $6,000 $3,600 $1,117,655 $11,655 $279,407 $19,500 $7,500 $468,000 $22,850,00 $0 $32,400 $3,000 $1,200 $46,680 $723,300 $3,000 $3,600 $360 $300 $1,200 $3,000 $78,000 $0 $8,500 $3,600 $4,967,360 $48,680 $900,000 $144,000 $18,000 $618,000 $3,000,000 $0 $43,200 $4,800 $1,200 $71,370 $1,135,350 $3,000 $3,600 $360 $1,800 $3,600 $3,000 $78,000 $0 $22,000 $3,600 $13,695,696 $129,718 $900,000 $180,000 $18,000 Expenses Payroll Marketing/Promotion Depreciation Rent Utilities Insurance Payroll Taxes Call Center - Outsourcing Inside Sales Force Payroll Processing Fee Lead Validation Pay Pal SMTP.com Ring Central SEO Accounting Accts. Payable - Legal Work Hosting Press Releases Money Paid to Consumers Pay Pal Transfer Fees Returned Leads Web Development Furniture and Fictures Page 32 Service Jockey, Inc. Business Plan Total Operating Expenses $2,803,723 $7,454,180 $19,916,294 Profit Before Interest and Taxes EBITDA Interest Expense Taxes Incurred $513,017 $513,017 $2,780 $153,071 $10,622,620 $10,622,620 $1,440 $3,186,354 $26,336,946 $26,336,946 ($480) $7,901,228 Net Profit Net Profit/Sales $357,166 10.77% $7,434,826 41.13% $18,436,198 39.86% Chart: Profit Monthly Page 33 Service Jockey, Inc. Business Plan Chart: Profit Yearly Chart: Gross Margin Monthly Page 34 Service Jockey, Inc. Business Plan Chart: Gross Margin Yearly 8.5 Projected Cash Flow As can be seen from the Cash Flow chart and table below, Service Jockey has a number of advantages that provide for a large amount of growth in the company's cash account. Because it is the policy to not extend credit to our lead buyers our receivables will be immaterial. Furthermore, due to the electronic of our lead inventory and short sales cycle it means that there is little no inventory cost to speak of. Finally, Service Jockey does not posess a significant amount of debt or long term capital assets that would affect the cash flow. With the ability to generate so much cash flow, it is assumed that Service Jockey will seek to use this asset to expand into new markets in the near future. Table: Cash Flow Pro Forma Cash Flow Year 1 Year 2 Year 3 $3,316,740 $3,316,740 $18,076,800 $18,076,800 $46,253,240 $46,253,240 $0 $18,000 $0 $0 $0 $0 $540,000 $3,874,740 $0 $0 $0 $0 $0 $0 $0 $18,076,800 $0 $0 $0 $0 $0 $0 $0 $46,253,240 Year 1 Year 2 Year 3 Cash Received Cash from Operations Cash Sales Subtotal Cash from Operations Additional Cash Received Sales Tax, VAT, HST/GST Received New Current Borrowing New Other Liabilities (interest-free) New Long-term Liabilities Sales of Other Current Assets Sales of Long-term Assets New Investment Received Subtotal Cash Received Expenditures Page 35 Service Jockey, Inc. Business Plan Expenditures from Operations Cash Spending Subtotal Spent on Operations $2,959,574 $2,959,574 $10,641,974 $10,641,974 $27,817,042 $27,817,042 Sales Tax, VAT, HST/GST Paid Out Principal Repayment of Current Borrowing Other Liabilities Principal Repayment Long-term Liabilities Principal Repayment Purchase Other Current Assets Purchase Long-term Assets Dividends Subtotal Cash Spent $0 $18,000 $0 $0 $0 $0 $0 $2,977,574 $0 $24,000 $0 $0 $0 $0 $0 $10,665,974 $0 $24,000 $0 $0 $0 $0 $0 $27,841,042 Net Cash Flow Cash Balance $897,166 $1,397,166 $7,410,826 $8,807,992 $18,412,198 $27,220,190 Year 1 Year 2 Year 3 $1,397,166 $8,807,992 $27,220,190 Additional Cash Spent Chart: Cash 8.6 Projected Balance Sheet Table: Balance Sheet Pro Forma Balance Sheet Assets Current Assets Cash Page 36 Service Jockey, Inc. Business Plan Other Current Assets Total Current Assets $5,000 $1,402,166 $5,000 $8,812,992 $5,000 $27,225,190 $5,000 $0 $5,000 $1,407,166 $5,000 $0 $5,000 $8,817,992 $5,000 $0 $5,000 $27,230,190 Year 1 Year 2 Year 3 Current Borrowing Other Current Liabilities Subtotal Current Liabilities $30,000 $45,000 $75,000 $6,000 $45,000 $51,000 ($18,000) $45,000 $27,000 Long-term Liabilities Total Liabilities $0 $75,000 $0 $51,000 $0 $27,000 Paid-in Capital Retained Earnings Earnings Total Capital Total Liabilities and Capital $1,031,109 ($56,109) $357,166 $1,332,166 $1,407,166 $1,031,109 $301,057 $7,434,826 $8,766,992 $8,817,992 $1,031,109 $7,735,883 $18,436,198 $27,203,190 $27,230,190 Net Worth $1,332,166 $8,766,992 $27,203,190 Long-term Assets Long-term Assets Accumulated Depreciation Total Long-term Assets Total Assets Liabilities and Capital Current Liabilities 8.7 Business Ratios Table: Ratios Ratio Analysis Year 1 Year 2 Year 3 Industry Profile n.a. 445.02% 155.87% -0.60% Other Current Assets Total Current Assets Long-term Assets Total Assets 0.36% 99.64% 0.36% 100.00% 0.06% 99.94% 0.06% 100.00% 0.02% 99.98% 0.02% 100.00% 26.05% 74.95% 25.05% 100.00% Current Liabilities Long-term Liabilities Total Liabilities Net Worth 5.33% 0.00% 5.33% 94.67% 0.58% 0.00% 0.58% 99.42% 0.10% 0.00% 0.10% 99.90% 38.69% 26.25% 64.95% 35.05% 100.00% 100.00% 89.23% 17.64% 15.47% 100.00% 100.00% 58.87% #VALUE! 58.76% 100.00% 100.00% 60.14% 6.49% 56.94% 100.00% 25.51% 7.37% 0.54% 3.91% 18.70 18.70 5.33% 38.30% 36.26% 172.80 172.80 0.58% 121.15% 120.45% 1,008.34 1,008.34 0.10% 96.82% 96.72% 1.62 0.90 64.95% 20.58% 7.21% Sales Growth Percent of Total Assets Percent of Sales Sales Gross Margin Selling, General & Administrative Expenses Advertising Expenses Profit Before Interest and Taxes Main Ratios Current Quick Total Debt to Total Assets Pre-tax Return on Net Worth Pre-tax Return on Assets Page 37 Service Jockey, Inc. Business Plan Additional Ratios Year 1 Year 2 Year 3 Net Profit Margin Return on Equity 10.77% 26.81% 41.13% 84.80% 39.86% 67.77% n.a n.a 5.58 2.36 12.17 2.05 12.17 1.70 n.a n.a 0.06 1.00 0.01 1.00 0.00 1.00 n.a n.a $1,327,166 184.54 $8,761,992 7,376.82 $27,198,190 0.00 n.a n.a 0.42 5% 18.70 2.49 0.00 0.49 1% 172.80 2.06 0.00 0.59 0% 1,008.34 1.70 0.00 n.a n.a n.a n.a n.a Activity Ratios Accounts Payable Turnover Total Asset Turnover Debt Ratios Debt to Net Worth Current Liab. to Liab. Liquidity Ratios Net Working Capital Interest Coverage Additional Ratios Assets to Sales Current Debt/Total Assets Acid Test Sales/Net Worth Dividend Payout Page 38 Appendix Table: Sales Forecast Sales Forecast Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 120 Unit Sales Standard Memebership Registrations 10 20 30 40 50 60 70 80 90 100 110 Premium Membership Registrations 70 140 210 280 350 420 490 560 630 700 770 840 435 455 460 910 1,369 1,824 2,282 2,966 3,648 4,338 5,020 5,705 Auction Revenues Subscription Fee Total Unit Sales Unit Prices 0 0 0 0 0 0 0 0 0 0 0 0 515 615 700 1,230 1,769 2,304 2,842 3,606 4,368 5,138 5,900 6,665 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Standard Memebership Registrations $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 $75.00 Premium Membership Registrations $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 $85.00 Auction Revenues $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 $95.00 Subscription Fee $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 $25.00 Sales Standard Memebership Registrations $750 $1,500 $2,250 $3,000 $3,750 $4,500 $5,250 $6,000 $6,750 $7,500 $8,250 $9,000 $5,950 $11,900 $17,850 $23,800 $29,750 $35,700 $41,650 $47,600 $53,550 $59,500 $65,450 $71,400 $41,325 $43,225 $43,700 $86,450 $130,055 $173,280 $216,790 $281,770 $346,560 $412,110 $476,900 $541,975 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $48,025 $56,625 $63,800 $113,250 $163,555 $213,480 $263,690 $335,370 $406,860 $479,110 $550,600 $622,375 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 $0.00 Standard Memebership Registrations $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Premium Membership Registrations $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Auction Revenues $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Subscription Fee $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Subtotal Direct Cost of Sales $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Premium Membership Registrations Auction Revenues Subscription Fee Total Sales Direct Unit Costs Standard Memebership Registrations Premium Membership Registrations Auction Revenues Subscription Fee 0.00% 0.00% 0.00% 0.00% Direct Cost of Sales Page 1 Appendix Table: Personnel Personnel Plan Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 CEO $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 COO $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 $7,500 CIO $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 Customer Service $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 $2,500 IT, PR and other $0 $0 $0 $0 $0 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 $5,000 Accounting $0 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 Total People 5 6 7 8 9 10 11 12 13 14 15 16 $20,000 $26,000 $26,000 $26,000 $26,000 $31,000 $33,500 $33,500 $33,500 $33,500 $33,500 $33,500 Total Payroll Page 2 Appendix Table: Profit and Loss Pro Forma Profit and Loss Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 $48,025 $56,625 $63,800 $113,250 $163,555 $213,480 $263,690 $335,370 $406,860 $479,110 $550,600 $622,375 Direct Cost of Sales $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Other Costs of Sales $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Total Cost of Sales $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sales Gross Margin $48,025 $56,625 $63,800 $113,250 $163,555 $213,480 $263,690 $335,370 $406,860 $479,110 $550,600 $622,375 Gross Margin % 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% Payroll $20,000 $26,000 $26,000 $26,000 $26,000 $31,000 $33,500 $33,500 $33,500 $33,500 $33,500 $33,500 Marketing/Promotion $10,000 $10,000 $10,000 $20,000 $30,000 $40,000 $50,000 $65,000 $65,000 $80,000 $95,000 $110,000 Expenses Depreciation Rent Utilities Insurance Payroll Taxes Call Center - Outsourcing Inside Sales Force Payroll Processing Fee Lead Validation Pay Pal SMTP.com $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $900 $900 $900 $900 $900 $900 $900 $1,800 $1,800 $1,800 $1,800 $1,800 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 15% 15% 15% $100 $2,974 $0 $100 $2,974 $5,000 $100 $2,669 $8,350 $100 $2,669 $11,700 $100 $2,669 $15,050 $100 $2,669 $18,400 $100 $2,669 $21,750 $100 $2,669 $25,100 $100 $2,669 $28,450 $100 $2,669 $31,800 $100 $2,669 $35,150 $100 $2,669 $38,500 15% 15% 15% $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $90 $100 $30 $9 $180 $100 $30 $9 Ring Central SEO Accounting $15 $15 $15 $15 $15 $15 $15 $15 $15 $15 $15 $15 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $6,000 $0 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $6,000 $500 $5,350 $5,350 $5,350 $5,350 $5,350 $5,350 $5,350 $5,350 $5,350 $5,350 $0 $500 $300 $16,522 $178 $4,130 $1,000 $0 $500 $300 $17,282 $181 $4,320 $1,000 $0 $500 $300 $17,472 $181 $4,368 $1,000 $500 $500 $300 $34,563 $361 $8,641 $1,500 $500 $500 $300 $52,053 $542 $13,009 $1,500 $500 $500 $300 $69,317 $723 $17,329 $1,500 $500 $500 $300 $86,713 $904 $21,678 $2,000 $500 $500 $300 $112,711 $1,175 $28,178 $2,000 $1,000 $500 $300 $138,634 $1,446 $34,658 $2,000 $1,000 $500 $300 $164,861 $1,717 $41,215 $2,000 $1,000 $500 $300 $190,745 $1,988 $47,686 $2,000 $1,000 $500 $300 $216,782 $2,259 $54,195 $2,000 $1,000 Total Operating Expenses $57,848 $80,651 $84,434 $119,828 $155,217 $195,332 $233,608 $286,127 $322,151 $373,556 $424,532 $470,439 Profit Before Interest and Taxes ($9,823) ($24,026) ($20,634) ($6,578) $8,338 $18,148 $30,082 $49,243 $84,709 $105,554 $126,068 $151,936 EBITDA ($9,823) ($24,026) ($20,634) ($6,578) $8,338 $18,148 $30,082 $49,243 $84,709 $105,554 $126,068 $151,936 $313 $293 $273 $253 $233 $213 $200 $200 $200 $200 $200 $200 Accts. Payable - Legal Work Hosting Press Releases Money Paid to Consumers Pay Pal Transfer Fees Returned Leads Web Development Furniture and Fictures Interest Expense 15% 15% 15% 15% 15% 15% Page 3 Appendix Taxes Incurred ($3,041) ($7,296) ($6,272) ($2,049) $2,431 $5,380 $8,965 $14,713 $25,353 $31,606 $37,760 $45,521 Net Profit ($7,095) ($17,024) ($14,635) ($4,782) $5,673 $12,554 $20,917 $34,330 $59,156 $73,748 $88,108 $106,215 Net Profit/Sales -14.77% -30.06% -22.94% -4.22% 3.47% 5.88% 7.93% 10.24% 14.54% 15.39% 16.00% 17.07% Page 4 Appendix Table: Cash Flow Pro Forma Cash Flow Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Cash Sales $48,025 $56,625 $63,800 $113,250 $163,555 $213,480 $263,690 $335,370 $406,860 $479,110 $550,600 $622,375 Subtotal Cash from Operations $48,025 $56,625 $63,800 $113,250 $163,555 $213,480 $263,690 $335,370 $406,860 $479,110 $550,600 $622,375 $0 $18,000 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Other Liabilities (interest-free) $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Long-term Liabilities $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sales of Other Current Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Sales of Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 New Investment Received $5,000 $15,000 $15,000 $5,000 $500,000 $0 $0 $0 $0 $0 $0 $0 Subtotal Cash Received $71,025 $71,625 $78,800 $118,250 $663,555 $213,480 $263,690 $335,370 $406,860 $479,110 $550,600 $622,375 Expenditures Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Cash Spending $55,120 $73,649 $78,435 $118,032 $157,882 $200,926 $242,773 $301,040 $347,704 $405,362 $462,492 $516,160 Subtotal Spent on Operations $55,120 $73,649 $78,435 $118,032 $157,882 $200,926 $242,773 $301,040 $347,704 $405,362 $462,492 $516,160 Cash Received Cash from Operations Additional Cash Received Sales Tax, VAT, HST/GST Received New Current Borrowing 0.00% Expenditures from Operations Additional Cash Spent Sales Tax, VAT, HST/GST Paid Out $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $1,000 $3,000 $3,000 $3,000 $3,000 $3,000 $2,000 $0 $0 $0 $0 $0 Other Liabilities Principal Repayment $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Long-term Liabilities Principal Repayment $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Purchase Other Current Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Purchase Long-term Assets $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 Subtotal Cash Spent $56,120 $76,649 $81,435 $121,032 $160,882 $203,926 $244,773 $301,040 $347,704 $405,362 $462,492 $516,160 Net Cash Flow $14,905 ($5,024) ($2,635) ($2,782) $502,673 $9,554 $18,917 $34,330 $59,156 $73,748 $88,108 $106,215 Cash Balance $514,905 $509,881 $507,246 $504,464 $1,007,137 $1,016,692 $1,035,609 $1,069,939 $1,129,095 $1,202,843 $1,290,951 $1,397,166 Principal Repayment of Current Borrowing Page 5 Appendix Table: Balance Sheet Pro Forma Balance Sheet Assets Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 $500,000 $5,000 $505,000 $514,905 $5,000 $519,905 $509,881 $5,000 $514,881 $507,246 $5,000 $512,246 $504,464 $5,000 $509,464 $1,007,137 $5,000 $1,012,137 $1,016,692 $5,000 $1,021,692 $1,035,609 $5,000 $1,040,609 $1,069,939 $5,000 $1,074,939 $1,129,095 $5,000 $1,134,095 $1,202,843 $5,000 $1,207,843 $1,290,951 $5,000 $1,295,951 $1,397,166 $5,000 $1,402,166 $5,000 $0 $5,000 $510,000 $5,000 $0 $5,000 $524,905 $5,000 $0 $5,000 $519,881 $5,000 $0 $5,000 $517,246 $5,000 $0 $5,000 $514,464 $5,000 $0 $5,000 $1,017,137 $5,000 $0 $5,000 $1,026,692 $5,000 $0 $5,000 $1,045,609 $5,000 $0 $5,000 $1,079,939 $5,000 $0 $5,000 $1,139,095 $5,000 $0 $5,000 $1,212,843 $5,000 $0 $5,000 $1,300,951 $5,000 $0 $5,000 $1,407,166 Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 Starting Balances Current Assets Cash Other Current Assets Total Current Assets Long-term Assets Long-term Assets Accumulated Depreciation Total Long-term Assets Total Assets Liabilities and Capital Current Liabilities Current Borrowing Other Current Liabilities Subtotal Current Liabilities $30,000 $45,000 $75,000 $47,000 $45,000 $92,000 $44,000 $45,000 $89,000 $41,000 $45,000 $86,000 $38,000 $45,000 $83,000 $35,000 $45,000 $80,000 $32,000 $45,000 $77,000 $30,000 $45,000 $75,000 $30,000 $45,000 $75,000 $30,000 $45,000 $75,000 $30,000 $45,000 $75,000 $30,000 $45,000 $75,000 $30,000 $45,000 $75,000 Long-term Liabilities Total Liabilities $0 $75,000 $0 $92,000 $0 $89,000 $0 $86,000 $0 $83,000 $0 $80,000 $0 $77,000 $0 $75,000 $0 $75,000 $0 $75,000 $0 $75,000 $0 $75,000 $0 $75,000 Paid-in Capital Retained Earnings Earnings Total Capital Total Liabilities and Capital $491,109 ($56,109) $0 $435,000 $510,000 $496,109 ($56,109) ($7,095) $432,905 $524,905 $511,109 ($56,109) ($24,119) $430,881 $519,881 $526,109 ($56,109) ($38,754) $431,246 $517,246 $531,109 ($56,109) ($43,536) $431,464 $514,464 $1,031,109 ($56,109) ($37,863) $937,137 $1,017,137 $1,031,109 ($56,109) ($25,308) $949,692 $1,026,692 $1,031,109 ($56,109) ($4,391) $970,609 $1,045,609 $1,031,109 ($56,109) $29,939 $1,004,939 $1,079,939 $1,031,109 ($56,109) $89,095 $1,064,095 $1,139,095 $1,031,109 ($56,109) $162,843 $1,137,843 $1,212,843 $1,031,109 ($56,109) $250,951 $1,225,951 $1,300,951 $1,031,109 ($56,109) $357,166 $1,332,166 $1,407,166 Net Worth $435,000 $432,905 $430,881 $431,246 $431,464 $937,137 $949,692 $970,609 $1,004,939 $1,064,095 $1,137,843 $1,225,951 $1,332,166 Page 6