The Self Michael J. Kalsher MGMT 4460/6940 Summer 2014 Chapter Objectives The self-concept strongly influences consumer behavior. Products often play a pivotal role in defining the self-concept. Sex-role identity is different from gender, and society’s expectations of masculinity and femininity help to determine the products we buy to be consistent with these expectations. A person’s sex-role identity is a major component of selfdefinition. The media plays a key role in teaching us how to behave as “proper” males and females. The way we think about our bodies (and the way our culture tells us we should think) is a key component of self-esteem. Perspective on the Self We buy products to highlight/hide aspects of the self Eastern cultures focus on: The collective self (person’s identity comes from group) The interdependent self (person’s identity defined from relationships with others) Western cultures focus on: Individuality Individual appearance Self-Concept The beliefs a person holds about his/her own attributes, and how he/she evaluates these qualities Attribute dimensions: Content (e.g., facial attractiveness, mental aptitude) Positivity (e.g., self-esteem) Intensity, stability over time, accuracy (i.e., the degree to which one’s self-assessment corresponds to reality). There is considerable variation in how people choose to weight each dimension when they evaluate the overall self. Self-Esteem Self-esteem Degree of positivity of a person’s self-concept People with low self-esteem: Expect failure and try to avoid embarrassment Prefer portion-controlled snacks because they lack self-control People with high self-esteem: Expect to be successful and will take risks; Enjoy being center of attention Ads can trigger social comparison Is the current practice of depicting attractive models using products a good or bad idea? Self-esteem advertising (stimulates positive feelings about oneself) Real and Ideal Selves Ideal self: our conception of how we would like to be. Actual self: a more realistic selfappraisal of our qualities. Distance between the two impacts self-esteem Products can be designed/positioned to help us to reach our “ideal self” or for consistency with our “actual self.” Impression management: working to “manage” what others think of us. BeautySurge.com Provides online plastic surgery digital imaging to enable people to see the potential results of cosmetic surgery (“ideal self”). Using computer software and indepth knowledge of plastic surgery, user-submitted photographs are morphed to simulate the results of many plastic surgery procedures. 5-7 Multiple Selves People often have many selves and roles that are situationdependent. Marketers pitch products to facilitate active role identities. To be successful, these efforts must ensure the appropriate role identity is active before pitching the product—timing is everything! Friend Woman Sister Wife Spokesperson Pro athlete American citizen Mother Virtual Identities People are assuming virtual identities in cyberspace Avatars represent visual identity How do online “selves” affect consumer behavior? Click photo for secondlife.com Symbolic Interactionism Symbolic interactionism: Our relationships with others play a large part in forming the self. We pattern our behavior on the perceived expectations of others (which sometimes becomes a self-fulfilling prophecy). “Who am I in this situation?” “Who do other people think I am?” As a society we learn to agree on shared meanings of certain symbols, including brands of products: Mercedes, Chevy Hyundai Harvard, U of NY at Binghamton, University of Central Washington L’Oreal, Suave, Burt’s Bees “No tears” Looking-Glass Self The idea that a person's self grows out of society's interpersonal interactions and the perceptions of others. The term refers to people shaping their selfconcepts based on their understanding of how others perceive them. We gain clues about our own identity by “bouncing” signals off others and trying to guess what impression they have of us. Charles Horton Cooley 1864 – 1929 Self-Consciousness Self-consciousness Awareness of self Research indicates that those who score high in: Public self-consciousness - are more interested in clothing and use more cosmetics Self-monitoring - are more greatly attuned to how they present themselves in social environments Self-Monitoring Scale Consumption and Self-Concept Identity marketing: The practice in which consumers alter some aspects of their selves to advertise for a branded product. Product consumption = definition of the self Great Northern Brewing Company’s annual Black Star Beer Tattoo Contest http://www.youtube.com/watch?v=cEJcYIWI5yE You Are What You Consume Social identity as a function of consumption behaviors. Question: Who am I now? Answer: To some extent, your possessions! People often make inferences about another person’s personality based on their consumption patterns. Consumers may attach themselves to a specific product to form—or maintain—their self-concept Symbolic self-completion theory Suggests that people who have an incomplete self-definition complete it by acquiring and displaying representative symbols. Can be traumatic if these items are lost/stolen. Self/Product Congruence Consumers demonstrate their values through their purchase behavior Self-image congruence models: suggests that we choose products whose attributes match our self-image. Product Usage = Self-Image The Extended Self Extended external objects that we consider a part of us comprise the extended self; tied to the amount of psychic investment Levels self of extended self Individual (personal possessions, such as cars, clothing, jewelry) Family (residence and furnishings) Community (neighborhood or town in which you live) Group (the types of groups you belong to) Gender Differences in Socialization Gender roles vary by culture but are changing Many societies still expect traditional roles: Agentic roles: Men expected to be assertive and have certain skills Communal roles: Women taught to foster harmonious relationships Understanding gender roles can be profitable Sex-Typed Traits and Products Sex-typed characteristics we stereotypically associate with one gender or the other. Sex-types traits products: take on masculine or feminine attributes Princess telephones Thor’s Hammer vodka Female Sex Roles Male Sex Roles Masculinism study of male image and the complex cultural meanings of masculinity Three traditional models of masculinity: Breadwinner (respectability; traditional) Rebel (independence; adventure) Man-of-action hero (synthesis) Male Sex Roles (continued) Metrosexual: straight, urban male who exhibits strong interests and knowledge that run counter to traditional male sex role Ubersexuals: the best of the metrosexuals Bono, George Clooney, Pierce Brosnan How relevant is the metrosexual stereotype today? GLBT Consumers 4% to 8% of U.S. population Spend $250–$350 billion a year The Asterix Group – Segments within the GLBT community Super Gays – highly educated, earn high incomes Habitaters – older and in stable relationships Gay Mainstream – conservative Party People – young, live in big cities, least educated Closeted – Older and traditional Body Image Body image: a consumer’s subjective evaluation of his/her physical self Body cathexis: person’s feelings about his or her own body Strong body cathexis = frequent purchases of “preening” products Cathexis is the process of investment of mental or emotional energy in a person, object, or idea. Another marketing opportunity! Ideals of Beauty Exemplar of appearance “What is beautiful is good” stereotype Favorable physical features: Attractive faces Good health and youth Balance/symmetry Feminine curves/hourglass body shape “Strong” male features Waist-Hip Ratio Ideals of Beauty Over Time Specific “looks”/ideals of beauty Early 1800s: “delicate/looking ill” appearance 1890s: voluptuous, lusty 1990s: “waif” look Bad economy: mature features Good economy: babyish features Modern: high heels, body waxing, eyelifts, liposuction Is the Western Ideal Getting Real? Unilever learned that consumers didn’t believe beauty products really work because the women in the ads were so unrealistic Dove’s Campaign for Real Beauty http://www.youtube.com/watch?v=tbb8D-u8ues Working on the Body Fattism Cosmetic surgery Body decoration and mutilation Body piercing Purpose of Decorating the Body Distinguish group members from nonmembers 2. Place the individual in the social organization 3. Place the person in a gender category 4. Enhance sex-role identification 5. Indicate desired social conduct 6. Indicate high status or rank 7. Provide a sense of security 1. Chapter Summary Self-concept as an influence on behavior The role of products in defining self-concept The influence of sex-role identity on purchases Self-esteem and our body image Cultural expectations of appearance