FORNIA STATE UNIVERSITY, LONG BEACH
COLLEGE OF HEALTH AND HUMAN SERVICES
HEALTH CARE ADMINISTRATION DEPARTMENT
Course Syllabus:
Administration
HCA
580:
Fall 2015 (rev. Aug 25, 2015)
Internship
in
Health
Care
(Selected Thursdays)
Instructor: Terence Cunningham, MHA,
FACHE, Executive Faculty
Office Hours: Wednesdays 2:30-4 PM,
and 6:45 to 7:15 PM; and Thursdays 2:304 PM, during weeks classes are held. (See
Section III below). (Need to call 562-430-
Class Number HCA 480: Section 01
Course ID: 6624
Class Time & Location: On selected
Thursday, per schedule below in
Section III. Classes are 7 PM- 9:45 PM,
in ET 009.
6465 in advance for an appointment for an Additional Contact Information:
Office Appointment. This is necessary to HCA
Program
Administrative
avoid conflicts with already established Coordinator:
Deby
McGill;
appointments).
deby.mcgill@csulb.edu
Office location: SPA Bldg 027,
Telephone 562-986-5694; fax 562E-mail:
985-5886
Terence.Cunningham@csulb.edu
Phone: 562-430-6465
Course Prerequisites: HCA Major. For HCA 480: HCA 300, 341, and 465 and HSC
150; For HCA 580: HCA 502, 505, 510, 515, 524, 530, 535, 550;
Additional Students’ Requirements: Students must have an E-mail address and
Internet access to BeachBoard. Student files submitted to the instructor’s drop box
must be compatible with CSULB BB software programs, in order to be opened for
reviewing and grading.
Required Textbook: 101 Careers in Healthcare Management by Leonard H.
Friedman and Anthony R. Cover published by Springer Publishing Co., copyright
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
2013 ISBN #978-0-8261-9334-6. Course text is on reserve in the CSULB library under
the instructor’s name and course)
I.
Catalog Description
HCA 480 and HCA 580: A minimum of 120 hours of structured work experience in
a health care organization, under the direct supervision of a preceptor(organizational employee). Letter grade only (A-F). HCA 580 students require an
additional assignments, including an organizational report and training video.
Letter grades only.
Placement Site: Students may arrange for their own healthcare related site
internship experience or the instructor will try to help them find a site; a site list
will be posted on Beach Board under the instructor’s course content, section titled
finding and Internship Site. All internship placement sites must have a current
affiliation agreement with CSULB.
II. Learning Objectives, Domain and Competency Table
Learning Objective
Domain
Competency Activity (A1), Assignment (A2) or
Assessment (A3)
Provide on-the-job
5A
General
Site specific on the job activities
training and exposure
business
(A1),
to health care
skills
and Defined in Preceptor’s Learning
management
managemen Agreement (A2), Monthly progress
activities
t
report (A3).
Assist the
3C
Contribution Site specific on the job activities
organization to
s to the (A1),
accomplish a defined
Community Defined in Learning Agreement (A2),
task or project
(organizatio Monthly progress report (A3).
n)
and
Profession
Produce a report or
3A,1B,
Personal and E-portfolio (A1,2,3)
other material
(2D,4AProfessional
demonstrating the
D,5B-H,
Accountabili
student’s research,
possible,
ty
analytical and writing site
Communicat
abilities.
ion
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
Learning Objective
Domain
Competency Activity (A1), Assignment (A2) or
Assessment (A3)
dependen
t.)
Promote the
3A
student’s personal
3B
and career
development through
interaction with the
preceptor and
members of the
organization.
For HCA 580/499:
4A
Health Systems and
Organizations
Personal and
Professional
Accountabili
ty
Professional
Developmen
t & Lifelong
learning
Health Care
Systems &
Organization
s
ICE's,
workshops,
prof.
development events (A1), required
attendance, elevator speech. (A2),
Reflections sheets (A3).
Organization Report ( A2)
III. HCA 580 MEETING SCHEDULE
Class #
Topic
Date
2015
#1
-How to obtain acceptance
Aug 27 at an internship site
Thurs. -Cover letter preparation
-Resume preparation
-Review Syllabus
-Due dates of assignments
Note: Students must review
and become familiar with
all the items posted in BB
course content for each
class session in advance of
each class meeting. This will
Activities & Assignments
-Note: Student contact information form (see the
bottom of BB course content section for course forms)
is due to the appropriately labelled mailbox in
instructor’s drop box NLT the first day of class. Early
submissions are recommended.
-Review and become familiar with instructions posted
on writing cover letters and resumes preparation
before class #1. See course content section on BB. It is
strongly recommended each student bring the first
draft of their own cover letter and resume to class #1
for an ungraded review and suggested edits by the
instructor during class time.
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
have a bearing on points
earned for class
participation.
-HCA 580 students
additional assignments
-Lecture, Creating the HCA job entry level Cover Letter
and Resume
-Homework Assignment (HA) #1, Create personal
business cover letter and resume, due to instructor’s
drop box NLT the Sunday before class #2. Also, bring
a copy to class #2 for In Class Exercise (ICE) # 2a
-Lecture on how to obtain an internship site
acceptance (read posted lecture before class on BB
course content)
-Review course syllabus, course forms, rubrics, course
content
-HCA 580 students-Review separately with HCA 580
students the Organizational Report (HA #1b) due NLT
the Sunday before class #7 and Training Video
assignment( HA #1c), which is due NLT the Sunday
before class # 7
-Note, Class meeting #2 is Professional Dress Day.
Come to class dressed business professional as if
coming to a promising formal job interview. See in
course content section, class #2 a lecture on
professional dress, rubrics and checklists to use to
dress as business professional. Review these in
advance of class.
-Scheduled Items and due dates are subject to change depending on class size,
guest speaker availability, and other factors. Guest speakers are proposed, not
confirmed.
-Instructions for Homework Assignments (HA #) will be discussed in class and also
posted on the BB class content. Note HA’s submitted to the instructor’s drop box,
correctly labelled mailbox late will receive zero points.
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
#2
Sep 17
-Continue review of course
Syllabus
--Rules of Conduct in class
and at Internships site
-Instructor’s Background
-Purpose of HCA Internship
Courses
-Elevator speech, career
objective statement
-Course Textbook (also on
reserve at CSULB library
reserve desk under course
instructor’s name and
course)
-Career Focus, Job Focus
-WEAR PROFESSIONAL
DRESS (as if you are going
to a real professional job
interview. See course
content dress rubric)
-Professional Dress Lecture,
Guest Speaker
-Professional Dress Critique
-Volunteerism as Work
Experience,
-Review of formal first draft
cover letters and resumes
(Bring two copies of each to
class for ICE’s)
- Continue review of syllabus
-Review rules of conduct in class and at internship site
-Lecture, Developing the elevator/ COS speeches
-Review of course textbook
- Lecture on how to select a personal career focus and
job title objective.
-HA #2, Career Focus Oral Presentation in class #4 Note, Meeting #2 is Professional Dress Day. Come to
class dressed business dress as if coming to a promising
formal job interview.
-ICE #2a, Review of Cover letters, Resumes, group
critiques (from HA #1)(Bring two copies of each to class)
-Lecture on professional dress, guest speaker
-ICE #2b, Professional Dress critiques (Students must
review the rubrics in advance of class and come to class
dressed business professional)
-Lecture on Volunteerism work experience
-ICE#2c, Practice elevator speeches
#3
Sep 24
-E-Portfolio training (bring
lap top computer to class)
-Career objective statement
videos
- Monthly Progress Reports
requirements, purpose,
format, rubrics, samples
- Lecture and training on creating a personal e-portfolio
in class. (WIX format)
-HA #3a, Create a personal e-portfolio report, present
in class # 6.
-Lecture, training on creating career objective
statement videos
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
#4
Oct 8
#5
Oct 22
-Job Networking Questions
and Answers
-Internship Site Status,
lessons learned.
-HA #3b, Create personal career objective statement
video, present in class #6.
-MPR #1, due NLT Sep 27; MPR #2, due NLT Oct 25. If
finishing 120 hours before MPR #2 is due, MPR #2 and
#3 can be combined for a blended grade. Let instructor
know this when sending to drop box for MPR #2 and
MPR #3. MPR #3 is due NLT Nov 29.
-Lecture on handling job networking Q & A’s.
-Internship sites, lessons learned, depth of reflection.
-HA #3c, Develop Questions and answers, with 4 per
rationale for each, due NLT Sunday before class #4
-Career Focus Reports,
student presentations
-Job Networking
-Professional Etiquette
-Different expectations,
biases between age
generations that impact the
ability to engage, get and
keep jobs
-Elevator speeches,
networking events
-Practice Q+A’s
-Internship site activities,
projects
-Students individually present their career focus
reports, no power points, and no visual aids. (Using up to
two, 3 x 5 cards are fine for memory jogging, but reading an essay will
not receive a grade above 75%. Refer to the oral presentation rubric
in BB Content). Rehearse your presentation several times
in advance to polish it and convince the class you have
done the right research and developed the right action
plan.
-Lecture on Networking, handshaking, body language
answering sensitive questions, dealing with shyness.
-Lecture on etiquette (general, web, phone)
-Lecture on differences between age generations,
dealing with biases, expectations
- ICE # 4b, Practice elevator speeches
-ICE #4b Practice Q & A’s
- ICE # 4d, Each student discusses at least one significant
item learned at their internship site.
-Guest lecturer, Health Care -Guest speaker, identifying job related keywords, skills,
Careers,
how to prepare for interviewing, resume preparation
-Student Site Satisfaction
-ICE #5a Reflections on Health Careers guest speaker
survey format, purpose
-HA #5a, Student Site Satisfaction report, due NLT
-End of semester Telephone Sunday prior to class# 6
conference calls
-HA #5b, Conduct Telcon w/Preceptor-InstructorStudent together, due orally NLT Dec 3. (Plan in advance,
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
schedule early. Unavailability of preceptor at the last minute will not
earn the student points).
- ICE # 5b, Practice Networking Q+A’s, discuss how
answers are given in light of generational differences
-ICE #5c, Lessons learned at internship site
#6
-e-Portfolio and career
Nov 19 objective statement video
presentations in class
-Discussion of student site
satisfaction issues
-ICE #6a, E -Portfolio and COS video presentations (see
HA #3a and HA# 3b). Have these loaded on your laptop
computers and bring to class to show in small groups as
an ICE.
--HA #6, Feedback on Course Recommendations, due
NLT Sunday prior to class #7, Also bring a copy to class
for an ICE #7a
-ICE # 6b, Student feedback on internship site
experience, lessons learned
-Practice elevator speeches and networking
interviewing Q +A’s
#7
-Second semester HCA -Overview HCA 481 topics, continuation of internship
Dec 10 internship topics overview
-ICE #7a, Feedback on Topics covered in course
-HCA 481 Course and -Guest Speakers, former successful HCA graduates, on
Internship sites
next steps in HCA 481 and how to start to seriously
-Discussion of topics
interviewing
covered in course,
-ICE #7b, feedback on guest speakers
recommendations for
-ICE #7c, Surprises, lessons learned at internship site.
future courses
-Guest speaker(s), Health LAST DAY any assignments will be accepted.
Care Careers
- Surprises, lessons learned
at Internship Site
DUE NLT Dec 9
-Preceptor End of Semester Evaluation
-Let instructor know again if you have taken HCA 480
and 481 together this semester)
-Signed documentation by preceptor that 120 hours or
more have been completed. This can be done on MPR
#3 if annotated and signed
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
-Request for Incomplete Grade form, if applicable
IV. HCA 480 Assignments, due Dates (chronologically on the date when first
presented in the class session) and Grade Point Allocations
Assignment
HA #1 –Create Cover Letter + Resume, rpt
Maximum Due NLT date in
Points
2015 in mailbox
or class
presentation
date
30
Sep 13
HA # 2 Career Focus Oral Presentation
20
Oct 8
HA #3a - Create personal e-portfolio, present
25
Nov 19
HA #3b - Create COS Video, present
15
Nov 19
HA #3c- Interview Q+A’s w/ 4 part rationale, rpt 8
HA #5a - Student Site Satisfaction, rpt
2
HA #5b - Telephone Conference Call held w/
10
Preceptor-student-instructor (comments will
also to be used for preceptor’s end of semester
evaluation)
Oct 4
Nov 15
Dec 3
HA #6a - Feedback on future course topics
2
Signed class attendance log and participate. (7x1) 7
(Must arrive on time, sign in and not leave early to
Dec 6
Each class
meeting
receive credit)
Participate in Significant discussions, offer indepth reflections and meaningful contributions 28
in class (7x4). (No credit for just being present in this
category)
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
each meeting
Student contact information *
2
Preceptor Contact Information (due NLT first 2
week starting at internship site)*
Learning Agreement (student inputs typed)
6
st
Signed by Preceptor( due 1 week at site)*
Monthly Progress Report #1*
15
Aug 26 (first day
of class)
First day starting
work at site
First day starting
work at site
Sep 27
Monthly Progress Report #2*
Oct 25
15
Monthly Progress Report #3* (if finishing 120 15
Nov 29
internship hours before MPR #2 is due, let instructor
know that you want to combine MPR #2 and MPR # 3 as
a more in-depth, robust report for combined credit. Be
sure and review content rubric and student samples)
End of Semester Evaluation by Preceptor*
HA # 1b-HCA 580- Organizational Report
HA # 1c-HCA 580- Training Video
20
20
20
Total Points that can be earned
272
Dec 6
Dec 6
Dec 6
Maximum Bonus Points that can be additionally 3
Over the entire
awarded for outstanding in-depth reflections,
semester
meaningful contributions in class meetings, use
of citations, research that promotes class
learning
*Note, course forms are on the BB course content section, last items at the
bottom, titled Course Forms
-There will be no curving of final grades.
Assignment Due Dates in Chronological Order of the NLT Due DATES,
rather that the sequence number of when discussed in the class lecture.
Assignment
NLT Due Date
Student Contact Information
Aug 26, first day of class
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
Preceptor Contact Information
Learning Agreement signed by Preceptor
HA #1- Create cover letter, resume
Monthly Progress Report #1
HA #3c- Interview Q&A’s
HA #2 Career Focus Presentation-Oral
MPR #2
HA #3a- Create E-Portfolio
HA #3b-Create COS video
HA #5a- Student Site Satisfaction Survey
MPR #3
HA #5b-Tel Con w/preceptor, Instructor &
student
HA #6a-Feedback on Course Topics
End of Semester Evaluation by Preceptor
HA #1b-HCA 580 Organizational Report
HA # 1c-HCA 580 Training Video
1st week starting at site
1st week starting at site
Sep 13
Sep 26
Oct 4
Oct 8
Oct 25
Nov 19
Nov 19
Nov15
Nov 29
Dec 3
Dec 6
Dec 6
Dec 6
Dec 6
Note, grades are usually entered within a few days after the due dates or earlier. Grades for
attendance participation, and bonus points will be entered in the grade file at the end of the
course. If you have no grade entered, or a grade of zero after one week beyond the due date,
and you had submitted the assignment on time, let the instructor know by e-mail and resubmit
the document.
V. HCA 580 Course Grading:
A= 245 - 272 points = Exceptionally OUTSTANDING work, includes a great deal of
depth of reflection on the topics under discussion, use of research citations and
or other significant contributions, is far beyond basic requirements, far exceeds
standards on rubrics as posted in the BB course content section.
B= 217 – 244.5 points = SUPERIOR work, far exceeds standards listed below,
includes a great deal of discussion on assigned topics, includes several in depth
reflections, far exceeds minimum word count with meaningful contributions and
discussion beyond the basic instructions.
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
C= 190.5 – 216.5 points = GOOD work, covers all the items in the assignment,
polished, easily understood, contains no syntax, spelling, punctuation or
grammatical errors. Follows all the instructions, meets the minimum suggested
meaningful word count. This performance level is considered getting the work
done at an acceptable level.
D= 163 - 190 points = Below acceptable work, fails to cover all assigned topics,
contains grammatical, syntax, spelling, punctuation errors, all instructions are not
followed, does not meet minimum suggested word count with meaningful
discussions, work does not meet stated requirements.
F= < 163 points = Unacceptable work, assignment not submitted, or submitted
past the not later than due date without instructor being notified at least a day
in advance of the due date, with an acceptable excuse as defined by CSULB policy,
or work is far below minimum requirements.
VI. HCA 580 Grading Policy
A. Written assignments- Under the assignments section listed above are the
maximum grades that can be given for each specific assignment. The grading
of each assignment will be dependent on the depth of reflection and
meaningful discussion provided. This will also include following instructions
and directions, clarity in the presentation of ideas, grammar, spelling, syntax,
reference to discussions in the classroom, outside research citations
provided, and interviews conducted. A word count (i.e. WC 582) needs to
be listed after the last sentence of each assignment document submitted.
The student’s name and HCA 480 or 580 and section number should be
placed on the first page of each submission. Grading rubrics will be posted in
the course content section on BB. (i.e. T. Smith, HCA 480-7). Students should
familiarize themselves with these grading rubrics and the sample student
reports posted.
B. Assignments due dates – All assignments are due on or before due dates.
There will be no credit (grade of zero) given for late submissions. In your
future professional positions, employers will not tolerate missed suspense
dates. This will damage your career. Now is the time to improve your time
and suspense management skills. If you have a justifiable emergency, let the
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
instructor know in advance of the due date of the emergency situation. This
policy has been adopted by all the HCA Internship instructors.
VII. HCA 580 Course Requirements, Procedures, and Descriptions
A. Classroom Attendance. Conduct and Behavior –
1) Class attendance- Each student is required to attend each class meeting,
be on time, fully participate in the entire class meeting in order to receive
credit and not leave early. For those missing all or portions of class
meetings, they must meet with classmates to obtain updates on material
missed. Students with excused absences per university policy, should
contact the professor within 3 days of the absence to receive a make-up
assignment. All make up assignments are due prior to class # 7 for credit.
2) Classroom participationThe course content section will have posted a class agenda for each
session, along with several lectures, articles, and assignments that cover
the topics for the session. Students need to actively participate, provide
meaningful discussion to receive grade point credit, and to also enhance
their learning process. One of the key skills in getting hired and retaining
a job in health care management is being able to effectively communicate
in meetings, and show that you are contributing to the discussions and
displaying initiative by speaking up and sharing constructive comments
and experiences. This includes demonstrating that value that is being
brought to the group and useful contributions are being discussed and
made. Remaining silent in an organizational committee meeting or the
HCA class room, or giving one or two word answers is not bringing value
to the organization or to the class session. Requiring active participation
is meant to better prepare the student to become an effective
communicator. Non-participation in constructive classroom discussions is
considered non-acceptable work and non- participation.
There are two other point allocations where students can earn bonus
points by providing significant and meaningful discussion, in-depth
reflections on the topics being discussed, and well as for bringing in
journal articles, research citations, newspaper articles related to the
topics under discussion. This helps enrich the class room conversation
and learning experience. Students need to sit close to the instructor’s
podium in front of the classroom. This encourages productive
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
3.
4.
4.
5.
conversation, enhances the ability for information to be clearly heard,
and makes it easier for the instructor to engage with every student. Sitting
in the back corner or back rows of the classroom when seats are available
near the front of classroom is viewed as unacceptable participation. This
will impact the active participation points that can be earned.
In-Class Exercises (ICE).These are small group exercises held during class meetings. They will
focus on enhancing certain skills development needed to effectively job
search. They usually relate to a lecture recently given. They also can be a
homework assignment turned in and involve further group discussion in
class to further polish the skills being taught. This usually requires bringing
copies to class of the HA already turned in for group discussion.
Classroom rules -. All cell phones and other electronic devices must be
turned off and hidden from view. The only exceptions are for note taking,
review of BB course content, posted lectures and attachments related to
the classroom lecture. Checking personal e-mail, texting, etc. is
prohibited. Students should address instructor as Professor or Doctor.
Students are expected to wear neat, undamaged, clean clothing. Business
casual is strongly recommended. Business casual dress is mandatory at
internship sites. Overly revealing clothing should be avoided. Students
and faculty must adhere to University policy. The HCA classroom rules
are posted on BB.
Checking BB- Students are responsible for checking the course on BB
several times during the week for update memos from the instructor, and
checking the grade box to make sure credit is received for all course
materials submitted to the drop box on time, in the appropriately titled
mail box.
Presence of documents and the ability of the instructor to open those
documents in the drop box, appropriately labelled mailbox will be basis if
material has been submitted and received for grading. All written
assignments must be sent to the drop box, appropriately labeled mail box.
For video documents submitted, please ensure each individual document
has been given electronic permission for the instructor to open. Students
should check the grade box to make sure a grade was given within a few
days after submission. Even though the student’s e-mail may show the
document was submitted, sometimes the document doesn’t appear in
the instructor’s drop box or it may have been sent to the wrong mailbox.
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
If there is no grade, or a grade of zero entered after one week, let the
instructor know when you had originally submitted the document and resubmit it.
B. Obtaining the Internship Site
1.
To pass the course, students must accumulate at least 120 hours
internship experience at a health care internship site, approved in advance
by the instructor.
2. If you already have acceptance at an internship site, discuss it with your
instructor as soon as possible. Call or e-mail the instructor before the class
starts in order to move along the process along quickly.
3.
If you do not have an acceptance at an approved site, see the
instructions on BB course content, under the section labeled Internship
Instructions, and the document labeled How to obtain an internship site. A
students’ list of approved internship sites will be posted on BB under the
section labeled Internship Instructions. Preference on use of the HCA
Internship site list will be given only to HCA 480 students.
4..
The student should familiarize themselves with and make a copy from
the BB Content Section, last section at the bottom titled Course Forms the
following documents, to include: Instructor’s Cover Letter to Preceptor,
Internship Objectives + Expectations, Internship Learning Agreement,
Monthly Progress Report format, and End of Semester Evaluation by
Preceptor on Intern. These items should be reviewed with the preceptor
during your first meeting after acceptance at the site
5..
Once acceptance at a site is obtained, it is important for the student
to gain an understanding of any additional requirements the hospital or
organization may have that the student has to accomplish before being
allowed to start work at this site. These requirements vary by organization.
The student should review in BB section, Internship Instructions, the
document labeled How to Meet Hospital In-processing Requirements.
6.
Once the site acceptance is obtained, the student needs to send to the
instructor’s drop box NLT 1st week at the site the following:
a.
Preceptor Contact Information form and
b.
Learning Agreement with Preceptor form
7.
Once the instructor receives the Preceptor Contact Information form,
a review will be made with the CSULB Contracts Office in order to determine
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
if the organization is on the listing of current affiliation agreements with
CSULB. If the site doesn’t have a current affiliation agreement the student
will be notified. The student then will have to fill out the form titled “Request
Affiliation Agreement form”. See BB course content section at the bottom
for the course forms. Follow the instructions at the bottom of the form. The
form should be sent to the instructor ASAP
VIII. HCA 580 Written Assignment Descriptions:
A. Course Forms are posted at the bottom of the course content section.
They should be downloaded and submitted as instructed. The Rubrics
section posted on BB has posted guides for several of these forms.
1.
Student Contact Information – Type and submit to drop box
NLT class meeting #1.
2.
Preceptor Contact Information – Submit the first week at the
site after acceptance.
3.
Learning Agreement with Preceptor - Type in the student
inputs before giving to your preceptor. The student’s fully developed
inputs will improve the student’s opportunity to become involved with
meaningful projects. List your software skills and other skills such as
process improvement projects, medical coding and other skills.
Review with your preceptor. Feel free to review with your preceptor
and discuss your duties. Try during this meeting to get a list of assigned
duties, projects to complete, projected hours to work each week and
departments that you will rotate in. This needs to be recorded on the
agreement form. You need to have a clear understanding of what your
preceptor expects and that you will become involved with some
meaningful projects. Submit to drop box during the first week you
have started your internship.
4.
Instructor’s Dear Preceptor letter – Provide to preceptor at
your first meeting with the preceptor after you have been accepted.
Also include the attached Objectives and Expectations list, Monthly
Progress Report form, and Preceptor’s End of Semester Evaluation
form.
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
5.
Internship Objectives + Expectations – Review with preceptor
so that you both know what is expected and what the objectives are
during the internship period.
6.
Request for Affiliation Agreement – If you have been accepted
at a site which does not have a current affiliation agreement, you must
fill out this form. The instructor will notify you if the site doesn’t have
a current agreement. Follow the directions and e-mail the completed
form to the instructor. The instructor then will send a contract by email to the Preceptor for signature. The preceptor then places two
copies in the U.S. Mail, both with wet signatures, and sends them to
CSULB contracts office for final approval. This must be done promptly
as to not delay the start of your internship.
7.
Monthly Progress Report – This needs to be filled out and sent
in on time, even if you don’t have an acceptance at a site. The efforts
you are making to get an acceptance at a site need to be discussed. It
is suggested you review the grading rubric on monthly progress
reports, particularly the meaningful discussion and depth of reflection
needed to earn at least a grade of C. Also, the report should include
the number of hours worked during the period of the report, and also
the cumulative hours worked as of the date of the MPR. The preceptor
needs to sign off, verifying the number of hours worked. If the
preceptor is unavailable when the report is due, turn it in unsigned
and on time, then turn in a second report signed when you are able to
meet with your preceptor again to have the hours signed off. Your last
monthly progress report submission must clearly indicate the
cumulative hours you have worked (Must be at least 120 or more
hours) and have your preceptor’s signature to verify the total hours
accumulated. If this is missing, the form will be returned to you to
obtain these items. This may delay receiving a course grade.
8.
End of Semester Preceptor’s Evaluation – Provide a blank copy
of this 2 page form to your preceptor. Student should only fill in
section I. Preceptor should complete both sides of the evaluation
form, sign it and review it with the student. Student should sign
acknowledging receiving a copy, scan and send a copy to instructor
NLT the Sunday prior to class meeting #7. Note once a student has
completed 120 hours, this form can be processed and submitted and
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
not wait until the end of the semester. Send a copy of the evaluation
to the instructor’s drop box, appropriately labeled mailbox.
Note the only exception is for a student requesting an incomplete
grade. The student will still need to turn MPR #3 before class #7. Once
120 hours are completed, the verification form of 120 hours and the
Preceptor’s End of Semester Evaluation must be turned in.
9.
Student Site Satisfaction form – This form will help identify
internship sites that remain as very effective internship sites for
learning. Also identify sites that are no longer recommended for HCA
interns, and the reasons why. Identify if a particular site requires that
certain languages be spoken, or if a working knowledge of certain
software programs will be needed, and other specific skills the student
will need in order to function effectively in the duties that will be
assigned. All this will become helpful for future internship students as
they begin searching for an acceptable site. Send to instructor’s drop
box NLT Sunday prior to class #6.
10. Incomplete Grade. - If for circumstances that are beyond the
student’s control, when they cannot complete the internship during
the semester for which they have registered, a grade of incomplete
can be requested, if a minimum of 60 internship hours have been
accumulated. This will be converted to a letter grade as soon as the
120 hours are accumulated and written paperwork is accomplished. If
at least 60 hours are not completed, the student should drop the
course before the CSULB deadline and re-enroll the following
semester. See section IX below. Students requesting an incomplete
must complete all the course assignments before the end of the last
class meeting. The only exceptions are that the preceptor’s end of
semester evaluation, along with the preceptor’s verification signature
of total hours accumulated. This should be then completed once the
120 hours are completed and the instructor sent an e-mail stating the
120 hours and last course work are completed , and requesting the
your incomplete grade be converted to a letter grade. Note that once
the formal class is completed, items in the course content section
cannot be accessed by the student. Therefore, the student planning
on requesting an incomplete should print out or retain an electronic
copy (before the last class meeting ) of the preceptor’s end of
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
semester evaluation form, and Verification of 120 hours form to have
available to use once the 120 hours are accumulated.
B. Homework Assignments (HA’s)
1.
Section III, Activities and Assignments as shown above, lists the
topics to be discussed at each class meeting, along with HA’s and the
NLT due dates. The HA’s will have assignment instructions. The BB
course content section will have these HA’s posted by class session
discussed, and the Rubric section of course content will have rubrics
and some student sample reports for guidance for many of these HA’s.
Talk with the instructor if you need clarification on any HA, well in
advance of the due date.
2.
Students must plan accordingly and ensure assignments are
turned in on time, or better yet, early. HA oral presentations must be
well rehearsed and can be accomplished at an earlier class meetings,
but notify the instructor prior to the class meeting. See Section IV
above on due dates and grading point allocation.
3.
The HA’s include Cover letter and resume preparation, career
focus report, interviewing, e-portfolio, career objective video,
telephone conference call, feedback on course topics, and completion
of all the above course assignment.
IX. Withdrawal policy.
Per university policy; see:
http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/2
002/02/. Withdrawal after the 2nd week and before final 3 weeks is permissible
“for serious and compelling reasons;” the instructor will evaluate student
withdrawal requests on a case by case basis.
X. Disabled student.
It is responsibility of the disabled student to notify the instructor of record in
advance of their need for accommodation of a disability that has been verified by
the University.
XI. Cheating and Plagiarism. Please be aware of and ensure that your behavior
conforms to University Policy. See:
http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/0506/documents/regs.pdf. Although the University catalog does not cover this
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
aspect of plagiarism, please be aware that it is NOT acceptable to submit the
same paper for two courses. If you want to write a paper on the same topic area
for two different courses, you must submit two different papers. If it is discovered
that you have submitted the same paper for another course, you will receive a
failing grade for your paper in this course.
XII . Supplemental Reading List and Other Resources
Journal Articles
 Constable, JF. (1998). The health administration internship: A partnership
for progress in health administration education. Hospital Topics, 76(1), 2528. Retrieved November 13, 2010, from ABI/INFORM Trade & Industry.
(Document ID: 40040173).

Books:
 Bolles, R. (2011) What Color Is Your Parachute? 2012: A Practical Manual
for Job-Hunters and Career-Changers Ten Speed Press ISBN-10:
158008270X

Bolles R. (2009)The Job-Hunter's Survival Guide: How to Find a Rewarding
Job Even When "There Are No Jobs" Publisher: Ten Speed Press; 1 edition
(July 14, 2009) ISBN-10: 158008026X
 Buchbinder, S.B. & Thompson J. (2009) Career Opportunities in Health Care
Management: Perspectives from the Health Services Administration
Program, James Madison University.
 Covey, S. (1990) The 7 Habits of Highly Effective People: Powerful Lessons
in Personal Change. Franklin Covey Co.
 Miller, J.G. ( 1999) Personal Accountability : Powerful and Practical Ideas for
You and Your Organization; Denver Press ISBN-10: 0966583213, ISBN-13:
978-0966583212
 Johnson, P. (1998) (Who Moved My Cheese?: An Amazing Way to Deal with
Change in Your Work and in Your Life; G. P. Putnam's Sons ISBN-10:
ISBN-13: 978-0399144462
 Zack, D. (2010)Networking for People Who Hate Networking: A Field Guide
for Introverts, the Overwhelmed, and the Underconnected; Berrett-Koehler
Publishers; ISBN-10: 1605095222, ISBN-13: 978-1605095226
Web Resources:
 CSULB Career Development Center: http://careers.csulb.edu/
 California Careers Info: http://www.californiacareers.info/about.html
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
The mission of the California Career Resource Network is to provide all persons
in California with career development information and resources to enable
them to reach their career goals
 Department of Labor O*Net: http://www.onetcenter.org/overview.html
The O*NET program is the nation's primary source of occupational information.
Central to the project is the O*NET database, containing information on
hundreds of standardized and occupation-specific descriptors. The database,
which is available to the public at no cost, is continually updated by surveying a
broad range of workers from each occupation. Information from this database
forms the heart of O*NET OnLine, an interactive application for exploring and
searching occupations. The database also provides the basis for our Career
Exploration Tools, a set of valuable assessment instruments for workers and
students looking to find or change careers.
 Human Capital Institute - HR and management articles and web-casts
http://www.hci.org/
 HIMSS
Career
Development
Page:
http://www.himss.org/ASP/career_careerDev.asp
HIMSS is a cause-based, not-for-profit organization exclusively focused on
providing global leadership for the optimal use of information technology (IT)
and management systems for the betterment of healthcare. 1Founded 50 years
ago, HIMSS and its related organizations have offices in Chicago, Washington,
DC, Brussels, Singapore, Leipzig, and other locations across the United States.
HIMSS represents more than 30,000 individual members, of which two thirds
work in healthcare provider, governmental and not-for-profit organizations.
 Pam Pohly's Net Guide Management Resources for Healthcare & Medical
Professionals: http://www.pohly.com/index.htmlA wealth of up-to-date
articles, information, reference materials and links are available here for your
career enhancement and professional development. For over 10 years, this
health administration website has reliably assisted millions of healthcare
professionals and administrators in finding pertinent resources, both on and off
the internet.
XIII. CSULB HCA COMPETENCIES
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
Domain 1 – Communication and Relationship Management. The ability to
communicate clearly and concisely with internal customers, establishes and
maintains relations, and facilitates constructive interactions with individuals and
groups.
A. Relationship Management
B. Communication Skills
C. Facilitation and Negotiation
Domain 2 – Leadership. The ability to inspire individual and organizational
excellence, create a shared vision and successfully manage change to attain the
organization’s strategic ends and successful performance. According to the HLA
model, leadership intersects with each of the other four domains.
A. Leadership Skills and Behavior
B. Organizational Climate and Culture
C. Communicating Vision
D. Manage Change
Domain 3 – Professionalism. The ability to align personal and organizational
conduct with ethical and professional standards that include a responsibility to the
patient and community, a service orientation, and a commitment to lifelong
learning and improvement.
A. Personal and Professional Accountability
B. Professional Development and Lifelong Learning
C. Contributions to the Community and Profession
Domain 4 – Knowledge of the Healthcare Environment. The understanding of the
healthcare system and the environment in which healthcare managers and
providers function.
A. Healthcare Systems and Organizations
B. Healthcare Personnel
C. The Patient’s Perspective
D. The Community and the Environment
Domain 5 – Business Skills and Knowledge. The ability to apply business
principles, including systems thinking, to the healthcare environment.
A. General Management
B. Financial Management
C. Human Resource Management
D. Organizational Dynamics and Governance
E. Strategic Planning and Marketing
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC
F. Information Management
G. Risk Management H. Quality Improvement
H. Quality Improvement
HCA 580 Sec 01, Syllabus, Thursdays, Fall 2015, rev. Aug,25, 2015, TTC