Mission Essential Tasks For
Continuing Education
Presented by
Clarence Smith
Dean of Continuing Education
May 29, 2001
Essential tasks for continuing education:

Increase FTE by 20% in basic skills,
occupational extension, and increase revenue
in self-supporting courses.

Conduct fall and spring symposiums during
semester breaks.

Develop and implement effective telephone
registration procedures.
Essential tasks (continued)




Update the Continuing Education
Accountability Plan
Simplify organizational planning to support
mission essential tasks
Plan and execute move of Basic Skills to 100
Level of McLeod Building
Begin planning for migrating CE programs to
the North Campus
Task one:

Increase FTE by 20% in basic skills,
occupational extension, and increase revenue
in self-supporting courses
To Achieve Task One We Must:

Generate 497 occupational FTE (+83)

Generate 334 basic skills FTE (+63)

Total continuing education FTE would be
831 (+146)
Continuing Education Four Year FTE
Performance and 01-02 Projection
900
800
700
600
500
400
300
200
100
0
1997
1998
1999
2000
2001
OE FTE
304
383
463
414
497
B. Sks.
275
252
261
278
334
CE FTE
579
635
724
692
831
Currently Continuing Education has
six major training areas:

A major training area is defined as a set of
related short training courses which
generates at least 40 FTE.

Can range from 2 classes to 100 classes.
2000-01 Major Training Areas
Our Strategy to Meet Essential Task One
For Occupational Extension.

Increase access in each of the Major
Continuing Education Training Areas
(Objectives 1-6).

Develop another Major Training Area
(Objective 7).

Increase access in “Other Training” Area
(Objective 8).
Objective 1: To identify and develop
educational training programs to meet area
computer training needs.

Action Plan:

Identify additional basic and intermediate
computer classes for the Burgaw and
Hampstead Campuses (+4 FTE).

Offer more on-line computer classes
(BIG) (+7 FTE).
Objective 1 Action Plan: (continued)

Add twenty on-line Ed-To-Go (BIG).

On-line Medical Terminology, Medical
Coding, Medical Billing, and Medical
Transcription to begin Oct. 1 (BIG).
Objective 2: To develop a stronger
partnership with area medical providers by
meeting their workforce development needs
(18 FTE/PH&S, Burgaw).
Action Plan:
Continue to partnership with UNC-W to
provide NA Training (+6 FTE)
Start NA class at the Hampstead Campus (+3
FTE)
Objective 2 Action Plan (continued):
Increase class size at Burgaw Campus (+6 FTE)
Add summer NA Class in New Hanover and
Pender Counties (+3 FTE)
Develop entry level alternatives for students who
aren’t ready for NA Training
Nursing Assistance Training
Barriers:
Some Adult Care Facilities are now providing their
own Nurse Aides Training on site
Stiffer entry requirements have “cooled” enrollment
levels
Objective 3: To develop an innovative
programs and services that meet the
certification needs of the EMS workforce.
(6 FTE PH&S).
Plan to offer our first EMS Seminar this
year (+3 FTE).
Increase access to EMS Training by
adding more courses (+3 FTE).
Objective 4 To provide educational and
training opportunities that meet the needs
Law Enforcement Training.
(6 FTE PH&S).
Develop Law Enforcement courses for
Military Police ( +2 FTE).
Summary Slide

Objective 5: To provide educational and
training opportunities that meet the
certification needs of Fire Fighters
(11 FTE/Hampstead).
Objective 5: To provide educational and
training opportunities that meet the
certification needs of Fire Fighters
(11 FTE/Hampstead).




Add another Fire Seminar, increase from four to
five seminars per year (+3 FTE).
Increase Fire Training Seminar Attendance
(+2 FTE).
Develop training partnership with WFD and NH
Co. (+2 FTE).
Offer Fire Certification through the use of a
Computer Lab.
Objective 6: To increase training for
Prison by 2 FTE (Burgaw)

Develop One New Niche Area (2 FTE)
Objective 7: To develop another “Major
Training Area” within the BIG Division
(40 FTE).

Action Plan:

Develop partnership/collaboration to start
innovative training program in Massage
Therapy.

Continue to develop residential and
commercial construction training segments to
meet area needs.
Objective 8: To provide innovative training
which will support the workforce
development needs in “Other Training
Areas” (12 FTE)


Action Plan:
Identifying continuing education needs for
professional groups and associations,
including:
 Society for Human Resource
Managers (SHRM), morticians, HVAC
contractors, substitute teachers and
teaching assistants, NC League of
Municipalities members.
Objective 8 Action Plan (Continued):

Increase access to Serve Safe, Spanish,
Leadership, Sign Language, and the Marine
Captain’s Course.

Develop courses in Spanish for MS Office
Basics, Basic Construction Skills, Carpentry,
and REAL Entrepreneurial (CFCC selected as
one of 10 sites).
Objective 8 Action Plan (Continued):

Continue to partner with NCSU’s Industrial
Extension program to promote occupational
coursework that complements what CFCC
offers.

Continue to offer classes at the NC National
Guard training facility at Ft. Fisher as a way
to increase access to CFCC programs.
Objective 8 Action Plan (continued)

Partner with Lower Cape Fear Human
Resources Association in providing
Professional Development training to HR
personnel.

Partner with Achieve Global in showcasing
leadership and team building training.

Meet regularly with the BIG Center Advisory
Committee to receive feedback and to soft
launch new programs.
Our Plan to Meet Essential Task One for
the CS/SS Division:

Maintain the Defensive Driving Program
01-02 Projected Profit = $203,500.

Maintain the Motorcycle Safety Program
01-02 Projected Profit = $6,500.
Essential Task One (continued)




Add Advanced Motion Picture Course
Projected Profit = $2,000.
Add Intermediate Screenwriting Course
01-02 Projected Profit = $2,000.
Pursue the Development of an IT Computer
Training Partnership (BIG Center)
01-02 Projected Profit =$500.
Move Notary Public Program from
Occupational Extension to Community Service
Moving Notary Public Program from OE
to Community Service will cost us 2 FTE

Justification:

Under OE 400 students trained would
generate $5,522.

Under CS 400 students trained would generate
$20,000.
Strategy for Basic Skills to Meet
Essential Task One



Objective 1) To develop a focused effort to
address and meet the needs of adults lacking
literacy skills.
Action Plan:
Increase the size of the Basic Skills Advisory
Committee from five to seven members.
»Add one more Community Based Agency
representing children.
»Add one more Community Based Agency
representing housing.
Objective 2) Open Ten Additional OffCampus Sites in New Hanover and Pender
Counties




Increase access to
Family Literacy
Classes (1 site)
Wilmington Housing
Authority (2 sites)
Public Schools
(2 sites)
Pender County East
(1 site)



Pender County West
(2 sites)
Pender County
Workforce Literacy
(1 site)
New Hanover
County (1 site)
Objective 3) Develop collaborative
partnerships with area agencies which
will improve retention.





Action Plan:
Increase Literacy efforts with the the Housing
Authority.
Develop Family Literacy efforts with New
Hanover County Head Start.
Study the feasibility of developing Family
Literacy for ESL Students.
Utilize computers coming off-line at CFCC for
Basic Skills Labs.
Objective 4) Combine Basic Skills offcampus efforts with other Continuing
Education Divisions




Action Plan:
Set up Basic Skills and Computer Classes
where appropriate at off-campus sites.
Set up Basic Skills and Craft Classes where
appropriate at off-campus sites.
Identify suitable sponsors who would house a
Basic Skills Class.
Objective 5) To increase the number of
GED Tests offered at Cape Fear
Community College





Action Plan:
Establish the Burgaw Campus as a GED
Testing site for Pender County.
Offer the GED Test at least twice a year in
Pender County.
Add more GED Test Dates in New Hanover
County.
Consider weekend tests and weekday evening
test dates.
CE Essential Task Two: Conduct Fall and
Spring Symposiums During Spring Break



Action Plan: Offer symposia, seminars and
showcases as a way to promote occupational
extension programs and to increase selfsupport earnings (BIG,CS/SS).
Programs should address timely issues and
trends.
Build on new and existing partnerships.
CE Essential Task Three: Develop Effective
Telephone Registration Procedures

Action Plan: Telephone registration will be
implemented for the 2002 Spring Semester
(Super 5400)
CE Essential Task Four: Update the
Continuing Education Accountability Plan
– Action Plan: The Continuing Education
Accountability Plan will be updated by Fall
2001 (Super 5400)
CE Essential Task Five: Simplify
organizational planning to support
mission essential tasks
Action Plan:
Utilize TeleMagic at the BIG Center.
TeleMagic is a customizable software
package designed to reduce
administrative time and improve
customer service skills automatically
documenting and handling courses
taken in the past and methods of
payment.
It will also target our marketing and provide
CE Essential Task Five Action Plan:
(continued)

Plan for full CE staff meeting twice a year to
communicate changes, success, etc.
Essential Task Six: Begin planning for
migrating CE programs to the North
Campus

Action Plan:
– Move Law Enforcement, Emergency
Medical Services, Motorcycle Training, and
the Small Business Center to the North
Campus.
– Consider moving Fire Training.
Essential Task Seven: Plan and execute
move of Basic Skills to 100 Level of
McLeod Building

Action Plan:

The Basic Sills Division will be moved to 100
level of the McLeod building by the 2001 Fall
Semester.
QUESTIONS