Happy Hill Harvest Business Plan OWNERS Kevin Sage kevin.sage@live.com Christine Witt christinewitt@hotmail.com Page 2 of 36 I. Table of Contents I. Table of Contents .................................................................................................................................... 2 II. Executive Summary ................................................................................................................................ 3 III. General Company Description ............................................................................................................. 5 IV. Products and Services ............................................................................................................................. 9 V. Marketing Plan ....................................................................................................................................... 11 VI. Operational Plan .................................................................................................................................... 23 VII. Management and Organization ........................................................................................................... 29 VIII. Personal Financial Statement............................................................................................................... 30 IX. Startup Expenses and Capitalization .................................................................................................. 31 X. Financial Plan ......................................................................................................................................... 32 XI. Appendices ............................................................................................................................................. 34 XII. Refining the Plan ................................................................................................................................... 35 Page 3 of 36 II. Executive Summary During a trip to Montana in January, it was obvious that there was a significant lack of fresh local produce. When we got back home, we started to research produce availability in Montana. We found that a limited variety of local produce is only available for a few months during the year because of the harsh climate and short growing season. Most grocery stores get produce from out of state commercial growers, and these large out of state operations deliver food when they have full shipments ready. That causes the produce to sit in warehouses and sit in dry van trailers waiting to be delivered for up to several days. The questions in our minds were: 1. Is there a market for fresh year round produce in Montana? 2. Is there a way to grow a variety of quality produce in Montana? 3. Is there a way to grow fresh produce year round in Montana? When we were back up in Montana in June, we talked to several people about the available produce, and we took a look at the produce that was available during the summer, although it was early in the growing season. We found that the local growers in the area were charging premium prices for their produce and the stores were not stocking their produce. We also saw that the produce available was very questionable quality and ready to spoil. Based on our research, yes there is a huge market for fresh produce in Montana year round! Ok, so there is a market, how do we actually grow produce year round? During that research we found that there was limited greenhouse usage in Montana; most greenhouses were used to extend the growing season. However, we did find one small farm that uses their greenhouse year round, however, during the winter they only grow microgreens. So, we researched cold climate greenhouses, specifically in harsh climates and high altitudes. The biggest issue with a cold climate greenhouse is the heat loss during the winter, and that can be overcome with a boiler system. In addition, the shorter days means limited sunlight, and again there is a solution for that, grow lights. Based on that, there is a way to grow a variety of produce year round in Montana! Now we are on to something great! One minor issue, while it is possible to overcome the issues with a commercial greenhouse in Montana, it will cost a lot of money to keep it going and a greenhouse on its own barely covers the cost. Now, there are ways to offset the costs. The boiler can burn multiple fuel sources, so we can get cheaper fuel, and we can get solar arrays to help cover the cost of the grow lights. In addition, we can recover the exhaust from the boiler to do CO2 enrichment and promote more growth. Even with this, the output would barely cover the cost of the bills and the loan payments. That prompted us to find other ways that we could make this successful, and came up with the road side store and rental cabins. Page 4 of 36 During the June trip, we met with a realtor that has land available about a mile from Newlan Creek Reservoir, which is a popular lake to go to during summer months. In addition the land is close to the national forest and Showdown Ski Area, so during the winter there would be the opportunity to rent the cabins as well. With the cabins and the fresh produce, it makes sense to also have the road side store. All of these things combined, makes the entire venture profitable. To purchase the land, build the greenhouses, purchase the cabins, purchase the road side store, and build a storage shed, we will need to get loans to cover $4,000,000 of initial startup costs. We have estimated for an initial startup cost of $3,800,00, and have added on $200,000 for overrun costs so that we do not go cash negative at any point. We will be able to start paying back the loans in the second year after we start production in the greenhouse. We will hire 2 part-time employees for the second year, and then bring on an additional part-time employee in year 3 and 4, so eventually we will have 4 part-time employees. In addition, the project will bring a number of jobs to White Sulphur Springs, for the construction of the greenhouses. Also, there will be the need for firewood, or various other fuels, for the boiler, which will bring jobs as well. Last, we will also offer internships at the greenhouse to give high school and college students the opportunity to learn about different options to grow produce. Page 5 of 36 III. General Company Description Mission Statement: Provide year round exceptionally high quality local produce along with a unique experience. Company Goals and Objectives: 1. Build a sustainable and environmentally friendly greenhouse, along with a store front, and rental cabins. a. Acquire the land b. Work with a greenhouse manufacturer and Engineers to design the site. c. Drill well for water d. Establish geothermal heat pump and multi-fuel burner e. Break land and lay foundations, with radiant heating and cooling, for the greenhouses f. Establish head house for storage, staging, and transition room g. Construct the greenhouse structures h. Install modular homes, modular store front, storage shed, and manufactured cabins for rental. i. Install hydroponics with ergonomics in mind to minimize effort to maintain the greenhouse j. Install environmental monitors, i.e. weather, hydroponic water nutrition. k. Install computer servers to record all the readings and track output. l. Purchase additional equipment for the greenhouses 2. Propagate and harvest produce year round a. Purchase seeds for a variety of crops so that failure of crops does not wipeout the greenhouse, based on demand and quality of final product this list will vary: i. Basil ii. Beets iii. Blueberries iv. Broccoli v. Brussels sprouts vi. Cabbage vii. Cantaloupes viii. Carrots ix. Cauliflower x. Celery xi. Cucumbers xii. Eggplant Page 6 of 36 xiii. Garlic xiv. Green Beans xv. Green Onions xvi. Herbs xvii. Leeks xviii. Lettuce xix. Onions xx. Parsnips xxi. Peas xxii. Peppers (sweet) xxiii. Potatoes xxiv. Radishes xxv. Raspberries xxvi. Rutabagas xxvii. Shelling Beans xxviii. Spinach xxix. Strawberries xxx. Tomatoes xxxi. Turnips xxxii. Zucchini xxxiii. Summer Squash xxxiv. Winter Squash b. Monitor greenhouse condition daily and tend plants c. While plants are growing, reach out and get agreements in place to deliver the first year’s crops. Will most likely take a loss on all crops the initial years to establish the market. d. Two part time employees assist in planting, maintaining, and harvesting produce, with additional employees added as there is need. 3. Expand a market for produce that is currently a fairly new market in Montana. a. Create website that promotes the concepts of the greenhouse, and will allow people to purchase produce online with limited availability until production rates are determined. b. Advertise on social media and document the progress c. Provide reports on greenhouse production for other cold weather greenhouses d. Work with local grocery stores and local school to provide produce. e. Build road side market to sell produce fresh from the greenhouse. f. Sponsor local events within White Sulphur Springs to increase brand recognition. 4. Establish the location as a point of interest and tourist destination. a. Market the year round aspect of the greenhouse, with tours during the winter months. b. Market the scenic views. Page 7 of 36 c. Market the available activities and other points of interest close to the site, such as Newlan Creek Reservoir, Spa Hot Springs, Showdown Ski Area, and hunting available. 5. Establish the company as the market pioneer. a. Marketing material will promote the fact that the greenhouse is introducing a new market to Montana b. Sell based on Local sourced Made in Montana produce c. Create a loyalty program that reduces the cost of produce for loyal customers, both by tracking money spent at the farm, purchases online, promotion of the farm, and provide different programs based on organizations and individuals that are purchasing produce. 6. Educate and assist other businesses in similar goals. a. Collaborate with other cold weather permaculture greenhouse growers b. Create workshops to demonstrate knowledge learned c. Invest in other greenhouses that wish to open other markets Business Philosophy: Develop a safe and productive greenhouse offering high quality produce that offers a unique experience for tourists. Produce will be marketed to a variety of consumers. 1. 2. 3. 4. 5. 6. Restaurants that wish to offer high quality local farm to table food Local grocery stores that have established customer bases Cafeteria at local schools to promote healthy lunches Roadside store Farmers markets Local families and ranches that would be interested in the convenience of high quality produce that is locally grown. Year round greenhouse based production of high quality produce, which is a well-established market in most regions of the US. There are a number of greenhouses being established in colder climates in recent years based on improvements in glazing and production techniques. This will provide the main source of income for the company since this is an emerging market and with the land that would be available, it is a market that allows significant growth for the company. Our company will be the first farm that is offering year round produce in western Montana; in addition it will be high quality, which will allow us to charge a premium which will cover operating costs. Our company will work with established cold weather greenhouse growers to create greenhouses that will have manageable operating cost. Long term, there will be more and more greenhouses being created in cold weather climates to provide healthier produce options in areas that historically did not have quality produce available. This also ties into restaurant trends toward farm to table locally source produce that highlights the quality of the food. Page 8 of 36 In addition to the greenhouses, there will be a roadside store and cabin rentals will provide additional income that will make the company profitable. The cabins are going to be manufactured homes on foundations, so the overhead cost for the purchase adds a minimal cost to the project, however, renting out the cabins 60 – 70% of the time will cover the cost of the cabins within a couple of years. The roadside store will allow us to sell branded merchandise along with the fresh produce from the greenhouse, especially on days that we are not delivering to stores. The owners of the company bring a history of business knowledge and technical skill, both of which will be critical to the success of the greenhouse business. While the owners do not have knowledge of growing vegetables in a greenhouse, we do know how to work with the people who do know how to successfully grow vegetables in a greenhouse. Legal form of ownership: Sole proprietor, Partnership, Corporation, Limited liability corporation (LLC)? This is an open question for right now, we are leaning towards a corporation, however, we plan to check with the finance company to determine if the type of incorporation will affect available financing. Page 9 of 36 IV. Products and Services Our product is fresh locally sourced produce grown year round in state of the art greenhouses that are energy efficient and ergonomic. Our produce will vary season to season and will be tailored to the needs of the market and during the initial years different produce will be attempted to determine what will grow the best. Initial produce will be the following: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. Basil Beets Blueberries Broccoli Brussels sprouts Cabbage Cantaloupes Carrots Cauliflower Celery Cucumbers Eggplant Garlic Green Beans Green Onions Herbs Leeks Lettuce Onions Parsnips Peas Peppers (sweet) Potatoes Radishes Raspberries Rutabagas Shelling Beans Spinach Strawberries Page 10 of 36 30. 31. 32. 33. 34. Tomatoes Turnips Zucchini Summer Squash Winter Squash In addition to the produce, there will be marketability in the location and the concept, which we plan to utilize in branded merchandise. The biggest factors that will give us the competitive advantage will be the scale of the greenhouses and the output. We will be able to provide produce year round on a large scale for restaurants in the area that are interested in delivering high quality farm to table food. The biggest disadvantages will be climate and the uncertainty of the ability to maintain the heat and sunlight in the greenhouse to accommodate year round production. The assumption will be that there will likely not be enough sunlight, which will be offset with growing lights, and there will be significant cost in heating the greenhouse, which will be offset with geothermal heating and a boiler that can use various forms of fuel. The exhaust from the boiler will be used to provide CO2 enrichment to the greenhouse. Second disadvantage will be existing greenhouse farms; we will establish relationships with them so that our operation does not create direct competition. The other greenhouse farms cater to individual families and do not have the capacity to service numerous restaurants. Pricing will be based on current market price for high quality produce, and since the greenhouse will utilize hydroponics, we will most likely not be able to get organic certification; however, we will still attempt to get it, which would allow us to market for a higher price. The price of the produce will fluctuate and value of the produce will vary based on the type of produce. Because of the local growing and produce during off season, we will be able to charge a premium price. For estimation of the value of the crops that will be produced, prior to getting real market values, we will estimate the price per pound to be $1.50 year round. On average, the produce will take approximately 3 months to grow, which is average across multiple types of produce. The estimated square feet of the greenhouse will be 60,000 square feet which will give us 100 hydroponic rows that are 180 feet in length. Of course, we will offset planting and harvesting so that we will harvest crops several days during the week, especially during the summer when there will be up to 3 farmers markets per week. Based on a production spreadsheet, we estimate we will have approximately 122,000 pounds of produce during the year, with an estimated value of $245,000 per year once we are at full production. Page 11 of 36 V. Marketing Plan Economics Facts about your industry: What is the total size of your market? The market size is roughly 100,000 to 150,000 people, based on population in major cities that are within a few hours of the location of the greenhouses. Based on production levels and demand, the greenhouse can provide food for a 400 mile radius and still be considered local produce, which will add to delivery cost but will more than triple the market size. Based on research in 2011, http://www.npr.org/sections/thesalt/2011/12/31/144478009/theaverage-american-ate-literally-a-ton-this-year, the average American eats 415 pounds of vegetables and 273 pounds of fruit in a year. Based on approximately 100,000 to 150,000 people, eating 688 pounds of fruit and produce consumed in a year, the bottom ends of the need is 68,800,000 pounds of fruit and produce a year, which will be well above our production output. What percent share of the market will you have? Our competitors will mainly be other greenhouse farms for competing produce; however, additional competitors will be grocery stores, while we will have a better product the fact is a lot of people will only look at price. So, in the overall picture, we are going to have a very small share of the market, however, in relation to our main competitors, we will most likely look at taking approximately 50% of the market share (based on the size of their combined greenhouses). Current demand in target market. Farm fresh locally sourced foods are a major selling point for high end restaurants and specialty retailers. While restaurants will be the main focus, there are several grocery stores in the area we will be focused on. In addition there are farmers markets and if we are able to get organic certified, we will sign up with http://www.montanaorganicassociation.org/ that advocates and promotes organic agriculture. This is an industry that has been gaining steam and will continue to grow in years to come. Trends in target market—growth trends, trends in consumer preferences, and trends in product development. Currently, in lower income places, such as Montana, there are still a large number of people who buy whatever is cheap and convenient. The success of other greenhouses in remote areas, the convenience of quality produce is usually enough to get people to pay the additional price. We will target high end restaurants and specialty food retailers that have a demand for the high quality produce. Growth potential and opportunity for a business of your size. As mentioned above, our current production will not even come close to providing the amount of produce that will serve the demand, so the likelihood of saturating the market is slim. We are consulting with a greenhouse manufacturer who will help us determine the best greenhouse designs and equipment to ensure success. To grow the business, once we have approximately 80% of our produce sold year around, we will build more greenhouses based on demand. The first few years should be slow growth as we establish ourselves in the market, so there is no expectation that we would need more greenhouse space in the first 5 years of operation. What barriers to entry do you face in entering this market with your new company? Page 12 of 36 o High construction costs – Each square foot of greenhouse space is approximately $35, to ensure that it is constructed in a way that conserves heat during the cold winters. o High equipment costs – There will be significant costs to purchase all of the equipment needed to maintain the climate of the greenhouse year around, in addition to the equipment to move the produce and assist in planting/harvesting/etc. o Consumer acceptance and brand recognition – Since we will be new to the market, people will be skeptical about our operation and will likely question how we are able to operate a greenhouse in Montana during the winter. We will overcome this by being very open with our operation and demonstration how we are accomplishing it will be part of the marketing strategy. o Training and skills – This will be mostly be getting up to speed on how to effectively run a greenhouse and then put what we have learned into operation. To overcome this, prior to starting to build the greenhouse, we will work with existing greenhouses to get an idea of pitfalls other people have already dealt with. In addition we are planning on consulting with CRMPI, http://crmpi.org/, to get input on our operation, since they have faced a lot of the same issues we are likely to face. o Shipping costs – To deliver the produce to areas where we can sell it, will require shipping the produce. To overcome shipping costs, during the initial years, we will use the company vehicles, 2 Ford Expedition SUVs along with one refrigerated trailer (including a solar generator to power the trailer at the Farmers Markets), to deliver produce. Since we will deliver food year round, we need very reliable SUVs, and they will standout, which will be part of the marketing. In the future, the quantity of produce will exceed our ability to deliver with the Expeditions, and at that point we will need to contract with a trucking company. We will layout our site to ensure that larger trucks will be able to get into our loading docks. How could the following affect your company? o o o o Change in technology – As we build new greenhouses and make repairs to the initial greenhouses, we will always research the latest technology trends in greenhouses and make sure to use them. Changes to technology will not affect the operations of the greenhouses except during updating or expanding. Change in government regulations – This would have significant impact on our company; however, we are going to work with the USDA/State of Montana and ensure we exceed the minimum requirements. In addition, we will use the internet to stay on top of any changing to regulations and make sure we money in reserve to cover any costs that will come up. Change in the economy – Our company will initially be very impacted by changes in the economy, however, once we have the operation established we will have options to charge less for our produce and merchandise. Change in your industry – The industry will always be in fluctuation, i.e. there will always be better ways to grow produce and the demand for types of produce will change. We are going to make a major investment in the hydroponic technology we are going to use initially. We have researched numerous options and have selected the technology that is a good combination of established technology and cutting edge techniques. Page 13 of 36 Product Our customers will see our produce as fresh locally sourced. We will have a variety of popular fruits and vegetables that will be able to be harvested several times a week year round, initially that may not be a reality however that will be the goal. In time the brand of the company will be a reflection of the quality of produce we plan to grow. Features and Benefits List all of your major products or services. Produce – Fruits and Vegetables – Most important feature will be high quality. Compared to other farms, our produce will not stand out, however, during the winter months; we will continue to grow produce, with the same quality as summer. The year round production is what will allow us to stand out against other greenhouse based farms. The benefit will be healthy quality produce year round without having to resort to low quality produce that is available in Montana during the winter. Initially, we will deliver the produce directly to customers and will have invoices that describe the quality of the produce at the time it left the greenhouse, including date and time it was harvested along with the date and time it left the greenhouse. We will have the customer receive the produce and sign off on the quality at time of delivery. The fruit and vegetables will have a freshness and quality guarantee, so if within 3 days of delivery, a customer finds the produce to be unacceptable, we will make every effort to replace any produce that is unacceptable. There will be a time limit on the guarantee to avoid people purchasing the product, losing track of time and not consuming it before it goes rotten. When dealing with restaurants or whole foods stores we will want to keep detailed records of purchases and returns, if a restaurant abused the guarantee, they will be cut off on future deliveries; however, this will be an extreme option. Initially, we will have one time deliveries of produce, however, if a customer is interested in setting up a contract we will work out contracts after the first year or two, when we know what our production capabilities will be. When people take a delivery, they will be provided with a website address and/or a QR code to be able to take a survey on their satisfaction and to let us know if they have any improvements they would like to see. To increase feedback, we will offer a small discount on their next order if they provide feedback, however, discounts will be minimized, we are not trying to grow cheap produce we want quality produce. Refunds will be an option, however, that will be reserved for clients that cannot be satisfied, it will require a return of unused portions and if more than 25% of the produce has been consumed the refund will be prorated. Extreme dissatisfaction will result in a full refund regardless of the unused portions and will need to be approved by senior management, also this will result in denial of future deliveries to the customer; the assumption is that extreme dissatisfaction will be a lost customer and we are trying to minimize fallout, rather than retaining the customer. Cabin Rental – We are going to purchase quality manufactured homes that will be the rental cabins. The overall cost of the rental cabins will be low enough that we can recover our cost on purchasing Page 14 of 36 the cabins. The cabins will be maintained on a regular basis, with daily cleaning. The interior of the cabins will be upper end furniture that will be inviting and comfortable, we want people to come back because of how nice the cabin is! Merchandise – We will stock a variety of merchandise with a range in prices and will get new merchandise each year. The merchandise will be greenhouse, gardening, camping, hunting, and skiing related, all of which are marketable to the area. In addition, we will work with other people in the area that make items that we can sell in the store. Customers Restaurants o Industry (or portion of an industry) – Food preparation industry, including cafeterias, restaurants, and catering companies. o Location – Any city within a 2 hour drive of White Sulphur Springs, MT. Major cities that fall into this location will be Great Falls, Helena, and Bozeman. In the future, if this market does not support our output, and we have contracted with delivery companies, then we can expand all the way out to a 400 mile radius of White Sulphur Springs and still be considered locally sourced, which opens us up to 7 states in the Northwest Market. o Size of firm – Small to medium sized locally owned individual restaurants, catering companies, and cafeterias (small school cafeterias such as White Sulphur Springs that might have government assistance for promoting healthy meals for children). o Quality, technology, and price preferences – The restaurants would target the local farm to table produce, which would be upscale restaurants that target upper level income consumers. Grocery Stores o Industry (or portion of an industry) – Standard Grocery Stores that work with local farms to source produce. This will be a way of introducing ourselves to the consumer market. o Location – Any city within a 2 hour drive of White Sulphur Springs, MT. Major cities that fall into this location will be Great Falls, Helena, and Bozeman. In the future, if this market does not support our output, and we have contracted with delivery companies, then we can expand all the way out to a 400 mile radius of White Sulphur Springs and still be considered locally sourced, which opens us up to 7 states in the Northwest Market. o Size of firm – Small to large stores that are willing to work with upstart farms that may fluctuate in output. o Quality, technology, and price preferences – The stores will target consumers that are mid to upper level income, and interested in healthy local foods. Farmers Market o Industry (or portion of an industry) – Farmer markets are stands where local farmers can bring their produce. We will reach out for vendor information. Page 15 of 36 o o Location – Great Falls, MT: http://www.farmersmarketgf.com Helena, MT: http://www.helenafarmersmarket.com/ Bozeman, MT: http://www.gallatinvalleyfarmersmarket.com/ The Farmers Markets will be a way of introducing ourselves to various other customers, and will be a place we take produce to on a regular basis during their hours of operation, typically during the summer months on the weekends. Small Town Grocery Stores o Industry (or portion of an industry) – Any small town grocery store that is willing to take produce from local farmers. o Location – White Sulphur Springs MT, and other small towns within an hour or two of White Sulphur Springs, such as Townsend. o This will just be during the initial startup years as we try to get brand recognition. Depending on demand and available produce, we may or may not continue to market to this customer. Individual Consumers o Age – 15 – 70 – Teens to adults who are concerned with their health and environment. o Gender – Male/Female/Other o Location – People living in White Sulphur Springs, MT, and within a 2 hour drive of White Sulphur Springs. Major cities that fall into this location will be Great Falls, Helena, and Bozeman. In the future, if this market does not support our output, and we have contracted with delivery companies, then we can expand all the way out to a 400 mile radius of White Sulphur Springs and still be considered locally sourced, which opens us up to 7 states in the Northwest Market. o Income level – Our produce will be competitively priced against other produce, so midlevel income and up would be the target. o Social class and occupation – All social classes and occupations consume produce so there is no limitation on it. o Education – High school and higher education would be the target consumer. They would educate themselves on the benefits of local produce over people who are lower income. Competition Other local produce farms will be competitors, especially ones that run year round. However, the reality is that we would rather consult and work with other farmers to help promote the benefits of local farming and to cut into the market share that classic food stores have. Page 16 of 36 List your major competitors (most likely there are other competitors that do not have an easily found web presence): Farmerlicious, Inc. 1256 Sheep Coulee Rd. Big Sandy, MT 59520 Community Food Co-op - Bozeman Co-op West Main, 908 West Main, Bozeman, 406-587-4039 Co-op Downtown, 44 East Main, Bozeman, 406-922-2667 Contact: Alison Grey Germain, Marketing and Membership Manager 801 West Main Street, Suite 3B Bozeman, MT 59715 Groundworks Farm PO Box 118 Fort Shaw, MT 59443 Lime Kiln Green/L5 Ranch 3643 Lime Kiln Road Lewistown, MT 59457 Steve & Cindy’s Garden 2975 Arabian Road Helena, MT Towne's Harvest Garden MSU Ag Experiment Station Bozeman, MT There will be overlapping markets, not sure what their business plans are. Most likely we will service a lot of the same customers, however, we will reach out to these farms to let them know we are starting up operations and see if they will work with us in the market so that we will not be direct competitors. The most important indirect competitor will be grocery stores that purchase produce from large out of state farms. However, a number of these grocery stores will purchase produce from local farms to provide options to their customers. Our produce will most likely be very comparable to other farms; however, the variety and crop rotation will most likely vary between farms. Our biggest advantage will be our year round production, which will be hard to compete with. Page 17 of 36 Table 1: Competitive Analysis FACTOR Me Products Will offer a variety of produce based on having different zones in the greenhouses to allow a variety of growing conditions for year round production Strength Weakness X Competitor A Competitor B Importance to Customer Offers a more focused variety of produce due to smaller square feet of growing room Will be able to offer the same variety of produce, however, they have limited production during off season. 1 – Winter produce will be a major importance They have established customers that will not switch to another farm for the same price They have established customers that will not switch to another farm for the same price 3 – It is important compared to grocery store prices, however, within the produce market, prices will be fairly consistent They have years of experience that will allow them to have consistent product, however they will not have the ability to control the growing conditions as efficiently. They have years of experience, however, only a small portion of their crops are grown in a controlled greenhouse environment so they are more at risk for weather changes. 1 – High quality produce is the only reason to pay higher prices for high quality produce They know what their customers want and have years of experience growing that produce. 4 – Some people will want to try new things, but most customers know what produce they like and want. They have years of working with customers and 2 – I think service is second to Price We will price our produce to the market, which will be comparable to the competition Quality We are going to go out of our way to create a greenhouse that will replicate ideal growing conditions, not just for volume but also for taste and texture. Selection The first few years will be trying to experiment with different produce, and see what we can grow effectively with the hope of offering a variety of produce year round X They know what their customers want and have years of experience growing that produce. We will work with our customers to X They have years of working with customers and Service X X Page 18 of 36 FACTOR Me Strength Weakness service the customers to the best of our ability. Competitor A Competitor B have already figured out ways to service them. have already figured out ways to service them. Reliability This will be one of our biggest weaknesses. We have no way to ensure reliability, however, in a few years we will have this down. Stability This will also be a big weakness, we are a startup and therefore there is a lot of instability as we establish the company Expertise We will consult with industry leading experts and are up to speed on latest greenhouse trends and techniques. Company Reputation As a startup, we will not have a reputation, and we will do everything we can to build it Location We are centrally located between Helena, Great Falls, and Bozeman, in addition this is right about the center of Montana X Located close to Bozeman, so they are able to serve Bozeman easier. Appearance We are going to have Cadillac Escalades with X No idea what they have for making an X X X X Importance to Customer quality and availability. Existing customer base and years of experience 2 – For the restaurant business this will be a 1, however, for other customers it will be 3. Existing customer base and years of experience Existing customer base and years of experience 2 – For the restaurant business this will be a 1, however, for other customers it will be 5. They have the years of experience, however sometimes with years of experience comes complacency. They have the years of experience, however sometimes with years of experience comes complacency. 5 – The costumer is going to be worried about the product, not the expertise in growing it. From what I have read, they have a very good reputation with the community From what I have read, they have a very good reputation with the community 3 – For the restaurant business this will be a 2, however, other customers will be a 4. Located close to Great Falls so they will be able to serve Great Falls easier 5 – In the age of the internet and delivery of products, the only importance with location is the 400 mile radius for local produce. They have trucks and trailers that 3 – Seeing a memorable sight sticks in Existing customer base and years of experience Page 19 of 36 FACTOR Me Strength Weakness Competitor B appearance have their logos X They have an established presence so they have established sales methods. They have an established presence so they have established sales methods. 3 – Will need to have sales methods that target the customer X No credit for individual customers however they most likely have invoicing for larger customers No credit for individual customers however they most likely have invoicing for larger customers 4 – This will be a 3 for restaurants, and perhaps a 1 for a lot of restaurants, however, other customers will be a 5 X They have a web presence and word of mouth They have a web presence and word of mouth 5 – Most customers are not going to care about the advertising for produce. X Local quality produce with microgreens available year round Local quality produce 3 – The image of a farm is important to some customers the company logo to make a statement when we deliver produce and are meeting with customers Sales Method We will sell directly to customers, with a variety of methods. We will have a great online presence and will be easy to reach Credit Policies No credit available, however, in the future, if we have contracts we will be able to float the cost for a month for some customers Advertising Word of mouth and web presence advertising, along with podcasts to explain how we are setting up and operating the greenhouse Image Local quality produce that is available year round Importance to Customer Competitor A the minds of people, even if they would not think of it as important Our biggest strengths will be production capacity and year round growing. All of our produce will be grown in the 60,000 square foot greenhouse, under controlled conditions, and year round. Our biggest weaknesses will be that we are new to the market and have a lot of unknowns around the operation. We are going to great lengths to make sure we know what the risks are and we will design the greenhouse to minimize those risks, however, this will still be a best guess until we actually start production. Page 20 of 36 Niche Our unique corner of the market will be year round production of produce, without having to resort to smaller crops such as microgreens to accomplish year round production. Strategy Promotion To get initial word out to customers we will offer produce to local town grocery stores during the winter, and we will get signed up as vendors for farmers markets (listed above). In addition we will have the company name and contact information on the Ford Expeditions, which we will use to take fresh produce to local grocery stores to see if they will sell the produce for us. Advertising: We will also start a website when we start to break ground on the greenhouses to be able to let people see what we are doing. In addition to the website, we will look into having Twitter, LinkedIn, subreddit to communicate with customers, and Instagram (so that we can share photos of produce that is getting ready for harvest). We will have a Facebook page; however, it will not be a major portal to our business. We are going to target sites that offer constant communication with customers in addition to allowing us to share tips and tricks to help others with their growing endeavors. A majority of the promotional budget will go to creating display stands for farmers. The cost for the website will be less than $15 a year and will be hosted on http://www.winhost.com, which allows for .NET development, which will avoid having to hire website designers. The rest of the social media sites will be free to use. A majority of promotion will go into farmers markets, grocery stores, and word of mouth for restaurants. To help get recognition with restaurants we will become a member of the Montana Restaurant Association, http://www.mtretail.com/montana-restaurant-association. We want our customers to see us as an innovative cutting edge farm that is excited about producing high quality produce throughout the entire year in an environmentally friendly way. We are going to let the greenhouses be the focus of the promotion when people come to the farm, we will offer tours of the greenhouses and we will offer classes on hydroponic growing. For our signage, farmers’ market stands, grocery store stands, business cards and promotional cards, we will work with a design company to come up with the images. All promotional material will include the website and the QR codes that will take them to either the website or a survey. We will get farmers market supplies from places like http://www.farmersmarketonline.com. Page 21 of 36 We will have the option of having customers signing up for email notifications when we will have their favorite produce ready, and will allow people to sign up in a queue for produce as it becomes available. Promotional Budget The startup cost for the Farmers market will be around $2000. The cost for signage for Farmers market, grocery stores, etc, will be $5000. Cost for designing the logo and layouts will be $5000. Ongoing cost for the Farmers market will be mostly supplies, so around $1000 per year depending on how often we go to the farmers markets. Yearly cost for signage will be $500, mostly to replace signs as needed. Occasionally there will be need of updating logo design and marketing layout, so we will put aside $5000 per year to be used as needed. Pricing Our pricing will be based on the USDA price guides for produce and we will target higher end prices and only deliver high quality produce. http://www.ams.usda.gov/mnreports/fvwretail.pdf We will not offer credit, however, for larger customers we will allow monthly invoicing, with discounts if the invoice is paid within 10 days of sending out the invoice. In addition, we will offer a branded shopping bag that will give customers an additional 10% discount after purchase. Proposed Location The location has already been determined, however, this section will be filled out to show how acceptable the location is. Our market is based on the location, so the customers will be within the range of the location. We will encourage people to come to the location for tours and to see the greenhouses. We will have a roadside office/market setup where people can stop by during the year to either purchase produce when we have it available, get marketing information, or take a tour of the greenhouse. Customers will appreciate being able to come to the greenhouse and see that the farm represents the image we project as a company. The farm will be located out in the country, away from competitors, giving room to grow. There is no value in being close to the competition since we will most likely all be going to the same farmers’ markets. Distribution Channels We will distribute directly to our customers. In the initial years, our focus will be on Farmers’ Markets, which involve contacting the Farmers’ Markets and getting signed up as a vendor. Then we will get a space to display our produce, and depending on the Farmers’ Market we will be able to setup our booth. In addition, we will distribute to grocery stores of various types, and based on this report it should be fairly easy to find Page 22 of 36 grocery stores that are close and will like working with us: http://www.greenhousegrower.com/businessmanagement/marketing/marketing-greenhouse-vegetables-to-grocery-stores Sales Forecast The ProduceOutput.xlsx spreadsheet details out the worst case scenarios. This includes all wholesale pricing for produce along with higher priced (low quantity) seeds and the minimum production space. However, in coming up with a Sales Forecast, several needs were identified, such as a trailer from the beginning and a way to organize the production tables. Page 23 of 36 VI. Operational Plan Production How and where are your products or services produced? All produce will be grown in a 60,000+ square foot greenhouse near White Sulphur Springs, MT, on a field that is part of the Wisdom Ranch. Explain your methods of: All plants will be started in Grodan starter cubes and after germination and sprouting, any cubes that have successfully sprouted and are growing good, will be placed in Grodan cubes or placed in the NFT rows or the root vegetable perlite rows. Any plants in the Grodan cubes will be monitored for grow, and once they show that they have rooted properly, we will them place these cubes on the Grodan slabs with drip irrigation. Every day, we will inspect each planter for mold, fungus, weeds, pests, etc. We will consult the internet, specifically other greenhouse growers, on how to address issues. In addition to inspecting the plants, we will verify the climate controls in the greenhouse to ensure that the temperature and humidity (along with other factors) are remaining in their ideal range. Most systems to control the environment in the greenhouse will be automated, however, we will still need to verify that everything is happening, i.e. vents open when needed and shade cloth deploys/retracts. We will have a website and use social media to stay in contact with our customers. We plan to make it easy for customers to report issues with the produce and we will use a CRM application to track customer experience (initially, the CRM software might be custom built to avoid costs, however, we will most likely switch over to a commercial CRM package when we have an established customer base). We will follow up with customers on a daily basis, during downtime at the greenhouse. Inventory will be controlled by offsetting the planting. We will work with customers to identify desired produce that they would like to see. Then we will research our ability to grow the additional types of produce. We will have some staple produce, such as onions/carrots/lettuce/etc, that we will grow based on demand, then we will grow other produce that will generate more money. Location The location has already been identified, and right now it is just a matter of getting the land to be able to move forward with the business plan. Physical requirements: We will need several acres available for future growth. The field should be easily accessible and south / southwest facing. The field we plan to setup the greenhouses in offers an ideal location, with additional areas available for solar areas and other needs, such as loading bays. Page 24 of 36 The main building will be the greenhouse, with an entrance room for storage. There will also be solar arrays to help offset electric needs. Currently the field is in a rural area so there should not be any zoning issues and we will need less than 35 gpm for water, so we do not need to get water rights. We will need to have electricity run to the greenhouse, along with the ability to sell back electricity generated by the solar array. We will also a boiler that can burn various fuels and the exhaust will be used for CO2 enrichment. Will need to drill a well, setup a filtration system, and build a septic system for the greenhouse. Access: There will be a highway access built off of US 89N that will allow for access to the Farm Stand, the Greenhouses, and other buildings. There will be one main entrance into the greenhouse and additional emergency exits. As the company grows, and more employees are hired we will either purchase more land for parking or setup a shuttle service so that people can park in White Sulphur Springs. A greenhouse manufacturer has been contacted to work on the design of the greenhouses. In evaluating the construction costs for building the greenhouse, the current construction cost will be close to $3.8 Million. We will look into getting USDA/State of Montana grants and loans to cover the costs The greenhouse might be available for tours during normal business hours as needed; however, the operation time for the greenhouse will be 24/7. It will not require people to be at the greenhouse 24/7, but it will require someone to be on call to respond to any system failures. Legal Environment Describe the following: Initially there will not be any licensing or bonding needed, however, as soon as we have employees and have contracts we will need to get bonded. We are going to get Made in Montana certification and research the possibility of getting Organic Certification. There are not many regulations on greenhouses; however, we plan to work with OHSA to ensure that our greenhouse is a safe work environment. We are also planning on tools and equipment that will help us maintain an ergonomic friendly environment. Page 25 of 36 We will need to get crop insurance, along with home owners insurance, and vehicle insurance. In addition we will need to get insurance to cover the company in case we are sued for any reason (i.e. an umbrella policy). We will work with State Farm to identify our needs and find insurance that will cover the company. Personnel Initially, we will need to hire two part-time employees to work in the greenhouse, and we will hire additional employees over the third and fourth year based on need. Employees working in the greenhouse will be unskilled. In the future, as the number of employees increase we will need to hire additional support staff for account and human resources, which will need to be skilled employees. Our first source of personnel will be locals who live around White Sulphur Springs. If we find that White Sulphur Springs does not offer enough quality employees, we will advertise in towns close to White Sulphur Springs, with offers to cover the cost of a basic apartment in White Sulphur Springs for a set amount of time. We will offer internships to college students who are working toward agriculture based degrees, and if they work out as interns we will offer them full time employment. Eventually, we will need to find people who are interested in a career that will include management; hopefully we will find people we can groom into these positions. No existing staff. All employees will be paid every other week, and the wages will be based on competitive wages for similar employment. If needed we will allow for higher wages to attract quality employees if needed. For employees working at the greenhouse, we will offer on the job training. We will document procedures to ensure that the environment is maintained, and we will have color photo quality printouts for important things to look for. Initially, everyone will have to do any of the jobs they are qualified for. Eventually, we will define the jobs and we will ensure the employees for those jobs receive training; however we will also ensure that employees can get trained in other areas if they want to expand their knowledge. Schedule will be Monday – Friday, 8 to 5, with flexibility for harvest days (i.e. we will harvest early in the morning and go to the farmers markets. We will try to keep the employees at 40 hours a week or less and will have paid time off for employees. In the future as the size of the greenhouses expand, additional employees will be hired, and we will most likely do offset start times to ensure productivity. Job Description: o Greenhouse worker – Work with greenhouse management to plant and harvest produce from the greenhouse. Tasks and Responsibilities – Plant various produce, weed planters, inspect plants for issues, harvest produce, clean/sanitize equipment, and monitor hydroponic reserves. Page 26 of 36 No skills or experience required, just need to have a positive attitude and a willingness to learn. Hours will be 8 – 5 Monday – Friday, some off hours may be needed, will work with the employee to work out these details when needed. If we are experiencing production issues with the greenhouse, we will hire contractors from established greenhouses to come help us identify the issues. Inventory Our inventory will be produce waiting to be shipped; however, we will try to ship produce the same day it is harvested. We should only have around $5,000 to $10,000 of produce ready to be shipped at a time. We plan on turning over our entire inventory once or twice a week depending on grocery stores that purchase our produce and farmers markets. There will not be a way to order produce initially; however, if there is a demand, we will allow people to reserve produce as it becomes available. If it is something we do not grow normally, then the lead time will be months, however, if we do grow it the lead time should be days or weeks. We will also have branded merchandise that we will need to store, display, and manage. Suppliers Identify key suppliers: We will source seeds from various organic seed suppliers, there are several suppliers and we will need to purchase seeds as they are available: o http://www.groworganic.com/seeds/bulk-seeds/bulk-vegetable-seeds.html o http://www.highmowingseeds.com/ o There are additional organic seed suppliers in case we have issues with these suppliers. Additional hydroponic supplies will be purchased as needed; however, initially we will get a bulk shipment of the supplies to get a better price. o http://www.thermorock.com/perlite.htm o https://www.growerssupply.com/farm/supplies/cat1;;gs_seed_starting.html o http://www.conveyabull.com/westmt_materials.html o Additional suppliers will be identified based on need. Page 27 of 36 We will need to have several suppliers to avoid delays to production, however, ideally we will be ordering supplies early enough that we are not having to wait for deliveries. Sometimes seed may not be available or will sell out quickly, so if we find something that does really good in the greenhouse we will make sure to have it purchased when available and store the seeds. We will most likely buy seeds in bulk and store them, for any seeds that do well in the greenhouse. The cost of seeds fluctuates based on supply/demand and environmental impacts on the seeds. There are several varieties of produce, so we can always consider growing another variety of produce if something is not available. Credit Policies Typically, we will not provide produce on credit. We would only consider providing produce on credit when we have a contract, i.e. we will invoice companies monthly and float the cost until they pay the bill. It is not customary to have produce sales on credit; however, we might consider offering some produce for trade if needed. We will only give credit to established businesses, and will require the business show that they have a good history of paying bills. We will run a business credit search as well. All credit will be defined in the contract, usually with an option to save 10% if paid in 10 days, and non-payment will result in termination of deliveries. All prices are based on wholesale prices, and we will be selling at retail prices, so we have room for allowing discounts. Our policy for dealing with slow-paying customers: All invoices will need to be paid in 30 days, after 35 days we will call to verify that the invoice will be paid. At 40 days, all deliveries will be halted and another call will be made. After 60 days, a letter will be sent and if the customer has not called to complain about the lack of delivery, they will be tracked for non-payment and all future deliveries will be cash only. A second letter will be sent after 90 days, and will let the customer know that we will turn the matter over to our attorney after 120 days if they do not call to make arrangements to pay. After 120 days, we will contact an attorney and try another letter first, then file a petition to recover payment. Page 28 of 36 When we get deliveries we will check for early payment discounts. If there is we will pay those off immediately, if not, we will ensure we pay in full in the first 30 days. We will get operating loans and/or business credit cards to make sure that we have credit available. Page 29 of 36 VII. Management and Organization Kevin Sage will manage the business on a day-to-day basis while there are less than 5 employees. As the number of employees increase a greenhouse manager will be hired to help manage the employees. Kevin brings the vision for the greenhouse and has done a majority of the research on what is needed and how to make it a reality. Once the greenhouse is up and operating, Kevin will be documenting procedure manuals and will create software to help track the greenhouse productivity. In addition to Kevin, Christine Witt will also manage the business, and she will bring her years of experience working with people and her MBA. After the business has been established, and initial employees have been trained, the business will be able to continue operation without Kevin or Christine being part of day to day operations. If Kevin or Christine is incapacitated the other one will step up and take on the additional responsibility, and if needed another manager will be found. Initially there will be less than 10 employees, and any employees will report directly to Kevin and Christine. Include position descriptions for key employees. If you are seeking loans or investors, include resumes of owners and key employees. We both have professional resumes available. Professional and Advisory Support List the following: Board of directors – Kevin Sage, Christine Witt Management advisory board - None Attorney – Will find a business attorney in Great Falls or Helena. Accountant – Will initially use an application like QuickBooks to track accounting needs. As we grow we will hire an accounting firm. Insurance agent – Will meet with a State Farm agent in Montana immediately after incorporating. Banker – We will research banks that provide the best services for businesses. Most likely we will find a bank that can offer us the most benefits. Consultant or consultants/Mentors and key advisors – We will consult with other cold climate greenhouse operators to get feedback on our plans. http://crmpi.org/consulting/ will be the main consultant if they are available and interested. Page 30 of 36 VIII. Personal Financial Statement The owners of the business will not bring any personal financing to the business. The reason is that most assets that could be used as collateral will be sold when moving to Montana. The first phase of the project will be land purchase along with site prep and support buildings. Page 31 of 36 IX. Startup Expenses and Capitalization To create the estimates for the startup expenses, we researched the high end retail price of the various components we need to get a starting range. Then we have been working with greenhouse manufacturers to determine the estimated price of the complete greenhouse. The estimates for the site prep are probably the most likely to be way off because there are so many variables when dealing with preparing site, and the only way to get fairly accurate estimates is to have a company come to the site. We have contacted KirK, an Engineering firm to work with us on site layout and water management issues. Once we purchase the land, we will reach out to get more accurate estimates and to find the best rate, however, for the initial estimates; we again found the high end of cost per square foot, or yard, to do the site prep. We have also added line items to help cover cost overages, with extra wiggle room added on items that have a huge price range. Any costs that come up prior to financing and moving forward with the project will be put on personal credit cards, and an invoice will be created for the business to repay any significant costs prior to incorporation. After incorporation, we are planning on getting a corporate credit card to cover small items that come up, and will pay off those items as part of our financing. We will keep the credit card use to a minimum prior to completion of the greenhouses, and then keep the use down to what we can pay off during the month. After we start up the company, the credit card will be used to track expenses that are business related to keep business expenses separate from person expenses. Page 32 of 36 X. Financial Plan 12-Month Profit and Loss Projection See attached Profit-Loss-Projection - Startup.xls, the Year 1 worksheet estimates out the profit and loss for the first year. The sales at the end of the year are a complete crap shoot and are dependent on us meeting the other deadlines. Those sales are extremely modest and would not make or break the business plan, and that also applies to the first few months of year 2. However, by April of year 2, we need to be on target to make year 2 a success. In addition, see attached ProduceOutput.xlsx, this is the worksheets to estimate out the produce we plan on growing, what we estimate to be the number of hydroponic rows we have for the various produce and the amount of sales. This also includes the estimates for merchandise that will be part of our sales strategy. All of the production numbers are best estimates based on research from sites such as: http://www.highmowingseeds.com/ http://www.seedsofchange.com/home.aspx http://www.ams.usda.gov/AMSv1.0/ams.fetchTemplateData.do?template=TemplateO&rightNav1 =ViewU.S.TerminalMarketPriceReports&topNav&leftNav&page=FVMarketNewsTerminalMarketR eportsMore http://www.ams.usda.gov/AMSv1.0/fv http://www.almanac.com/ Four-Year Profit Projection (Optional) See attached Profit-Loss-Projection - Startup.xls, the Year 2 – 5 worksheets estimate out our four year profit projections. Projected Cash Flow See attached Projected Cash Flow.xlsx, it details out the projected cash flow through the first five years. Normal business will not involve credit, so the cash that we earn will come in during the same month. After year 2, the cash flow will level out and we will be able to bring on more employees. Right now, we show a significant cash reserve at the end of year 5, and in year 6, we will most likely have additional expenses, such as additional Grodan purchase to replace plants that are starting to slow down on production. Extra cash reserves will also be used to purchase additional rental cabins in the future, along with investing the cash reserves to earn interest and save money for purchasing more land and greenhouses. Page 33 of 36 End of First Year Balance Sheet See attached End of First Year Balance Sheet.xls, this details the position of the company at the end of the first year. We chose to do the end of first year balance rather than opening day balance, since a majority of the money spent during the first year will go towards assets that we have available. Break-Even Analysis The Break-Even point is calculated as follows: The fixed expenses for the company at the end of year 5 (when it is stabilized), will be $304,266. The total variable expenses, for the produce, will be $20,760. The total variable expenses, for the Merchandise, will be $8,308. The total variable expenses, for the Rental Cabin will be $2,400. The break-even point, across all of the revenue streams will be $335,734. The assumption is that between the sales from the produce and the cabin rental, most of the revenue to break-even will be reached. The breakeven analysis takes into account the payroll expenses for 4 employees and the owners, along with the loan payments. The reality is that by itself, the greenhouse will barely cover its cost and we will need the addition revenue streams to actually make money with the greenhouse. Page 34 of 36 XI. Appendices Include details and studies used in your business plan; for example: Brochures and advertising materials – Planning on using the finished site are a big part of the advertising, so this will be provided as we start to develop it. For now the advertising is done through social media, and www.happyhillharvest.com Industry studies – Our business depends on several industries, so we will get industry studies that meet those needs. Blueprints and plans – As the blueprints and plans are created we will provide these. We will plan on providing them from the website as well. Maps and photos of location – We will provide photos and conceptual illustrations as we have them available. Magazine or other articles – Throughout the business plan we have links to numerous sites and articles about what we are doing. Detailed lists of equipment owned or to be purchased – See attached Estimate.xlsx, the Startup Plan worksheet details out the equipment that will be purchased. Other worksheets in this spreadsheet were used to get us to this point. Copies of leases and contracts – There will not be any leases at this point, and once we have contracts drawn up we will provide a copy. Letters of support from future customers – Great idea. Market research studies – Most of the research was done from internet websites listed in the business plan. List of assets available as collateral for a loan – After phase one we will update this with assets purchased during phase one, and the greenhouses along with the equipment in the greenhouses will be assets that will be able to be used as collateral. Page 35 of 36 XII. Refining the Plan The generic business plan presented above should be modified to suit your specific type of business and the audience for which the plan is written. For Raising Capital For Bankers Bankers want assurance of orderly repayment. If you intend using this plan to present to lenders, include: o o o o o The total amount of funds that we will need is $4,000,000. See attached Estimate.xlsx, the Startup Plan worksheet details out the equipment that will be purchased. In addition, the amount over the total in this worksheet will cover the first year expenses. This is to setup the greenhouses and additional buildings that are needed. The greenhouses are the heart of the business. From our estimated output per year, we are going to ask that we do not have to start paying back the loans until after we are producing, which will be April 2017. Then at that point we ask for making quarterly payments, since there will be chances for fluctuation, repaying quarterly give us more flexibility in making sure we have the funds available, also it will give us the ability to forecast any issues and work with the bank. Last, because of the amount, we are asking for a 40 year term on the loan, unless the interest rate is low enough that we can make the payment. The collateral will be listed after phase one is completed. For Type of Business Manufacturing Planned production levels – The planned production level for the greenhouse will vary over times, we are going to spread out the propagation of the plants over several months, so that we can try to have somewhat predictable output (i.e. higher output during the spring through fall). Anticipated levels of direct production costs and indirect (overhead) costs—how do these compare to industry averages (if available)? – Our production costs will be higher than comparable greenhouses in more moderate climates, and will be higher than greenhouses that are used to extend the growing season. We know this and we are designing systems that will help reduce those costs. Prices per product line – Prices per produce is detailed out in ProduceOutput.xlsx. Retail Business Company image Page 36 of 36 Pricing: o o Explain markup policies. Prices should be profitable, competitive, and in accordance with company image. Inventory: o o Selection and price should be consistent with company image. Inventory level: Find industry average numbers for annual inventory turnover rate (available in RMA book). Multiply your initial inventory investment by the average turnover rate. The result should be at least equal to your projected first year's cost of goods sold. If it is not, you may not have enough budgeted for startup inventory. Customer service policies: These should be competitive and in accord with company image. Location: Does it give the exposure that you need? Is it convenient for customers? Is it consistent with company image? Promotion: Methods used, cost. Does it project a consistent company image? Credit: Do you extend credit to customers? If yes, do you really need to, and do you factor the cost into prices?