1
24 – 27 May 2015
Crown Promenade, Melbourne
Sunday 24 May 2015
SESSION
1.00 PM SAP Inside Track
Meet SAP technology gurus and pees from around the world for an afternoon of learning, networking and fun.
Led by Graham Robinson – SAP Mentor
Led by well-known SAP Mentor, Graham Robinson, this discussion-based afternoon will run in four parallel sessions. From Fiori to FloorPlan Manager,
Solution Manager to security, the topics are driven by the community – so come along prepared to engage, debate and contribute. Now in its 10th year,
SAP Inside Track Australia annually attracts almost 100 SAP technology students, practitioners and Mentors. Inside Track is open to all SAP Community
Network members. If you are not an SCN member, we’ll sign you up!
To secure your spot please sign up at the event Wiki page and put forward the topics you’d like to see covered:
http://wiki.scn.sap.com/wiki/display/events/SAP+Inside+Track+Melbourne+2015
6.00 PM Pre-Conference registration
6.30 PM Jumpstart/Demo Jam
7.30 PM Networking Welcome Drinks
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
2
Monday 25 May 2015
SESSION
SPEAKER
SESSION CONTENT
8.00 AM: Registration/Arrival Tea & Coffee/Exhibition Viewing
8.30 AM: Conference Opening and Chairperson’s Welcome
KEYNOTE
PRESENTATION
9.00 AM – 10.00 AM
Unleashing the Power of Collaboration:
If Only We All Knew What We All Knew
Dominic Thurbon
Chief Creative Officer,
ChangeLabs
To get ahead in the knowledge economy, companies must capture the expertise already floating around
inside their four walls. Using everything from better technology to better meeting discipline, unleashing
collaboration is a sure-fire way to drive innovation, productivity and engagement. In a competitive
market, we cannot afford to let collaboration be a buzzword – we need to implement real strategies for
making it happen.
In this insightful and empowering presentation, Dominic will:
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Give you the 5 behaviours to unleash collaboration, both personally and organisationally
Identify the common barriers to making it happen and show how they can be overcome
Demonstrate the link between collaboration and innovation, productivity and engagement
10.00 AM – 10.40 AM: Morning Tea
PEOPLE &
CULTURE
10.40* AM – 11.30 AM
*Monday Masterclass runs 10.40 AM – 4.30 PM
SAP Technology 101: Latest Tools and
SAP Mentors give you the lowdown on
Acronyms Explained
what’s what in this quick-fire session
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
3
STRATEGY
Where SAP's User Interface and
Experience Strategy is Heading and
How Your Organisation Can Exploit It
Andreas Hauser
Global Head of Design & Co-Innovation
Center,
SAP (Germany)
User Experience (UX) has become a key topic for many organisations. This session will give an overview
of SAP’s UX strategy including some latest examples. It will outline SAP’s UI technology direction which
is the basis for a successful execution plan. The key elements like SAP Fiori , SAPUI5, SAP Screen
Personas and UX Design services will be explained and brought into context.
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Matthias Steiner
Cloud Platform Evangelist,
SAP & SAP Mentor (Germany)
TECHNICAL
Why Cloud Platforms are the Secret
Weapon to Make Your Business More
Agile and Competitive
Software has become a key enabler to help companies adapt to changing market trends by both
streamlining and reinventing their internal processes as well as empowering them to develop innovative
solutions. Enter: SAP HANA Cloud Platform (SAPHCP), a design and runtime environment designed to
empower developers to build, extend and run next generation business applications in the cloud. Based
on SAP HANA, this platform-as-a-service (PaaS) offering provides customers and partners with a
comprehensive set of services and capabilities as needed to efficiently develop business solutions for an
increasingly connected world.
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For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Why is UX important and what is the value of UX?
What is SAP’s UX strategy?
What is the UI technology strategy?
You need more than tools and technology to achieve a great UX
Customer examples and learnings from 300 customer projects
Next steps - how to get started in improving UX in your organisation
What is the value proposition of a cloud platform (PaaS)?
Overview of the SAP HCP, common usage scenarios and capabilities
How-to develop applications that connect to on-premise backend systems (hybrid
landscapes)?
How-to develop extensions to SaaS applications such as SuccessFactors Employee Central?
Roadmap and outlook
Produced by The Eventful Group
4
Oliver Betz
Global Head Custom Mobile, UX & Cloud
Business,
SAP (Germany)
PARTNER THEATRE
MOBILE & UX
The Future of Enterprise Mobility SAP's Mobile Strategy Made Real
The new digital generation demands best-in class user experience - both in private and professional life.
Enterprises today have to provide solutions for customers and employees running on any device. SAP’s
mobile offering helps customers to be successful in this challenge and provides the best solution for the
different use cases - be it a native mobile app for a consumer loyalty program, a mobile solution support
service technicians in the field or a SAP Fiori based solution for customer management running on the
smartphone and the desktop. Oliver will illustrate SAP’s mobile strategy showing real-life examples of
customers who used SAP’s mobile and UX offering to build new applications helping them to run better.
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Is Your SAP System Vulnerable to Cyber
Security Threats?
Ed Davis
Director,
Turnkey Consulting
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
What is SAP’s mobility strategy?
Exploring offline mobility solutions: When do you really need offline? Does SAP Fiori support
offline use cases? The role of SAP Gateway
Best practices in designing and developing appealing, efficient mobile UIs
SAP Mobile Platform in the cloud in a nutshell
Best practices on how to deploy and develop SAP Fiori on a customised SAP backend
Customers examples and learnings from 50+ projects
With increased connectivity of the SAP landscape to suppliers, customers and third parties, external
threats to the SAP system are becoming increasingly significant. Auditing and IT security professionals
have traditionally focused on core application security and segregation of duties controls in order to
secure SAP systems. While these controls are important, there are additional threats that are often
overlooked and lead to much higher levels of risk exposure; the security vulnerabilities that exist in the
technological components that make up the SAP platform.
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Evolution of SAP security
The increasing risk of SAP cyber attacks
What can be done to reduce the attack surface?
Demonstration of SAP vulnerability / penetration testing software
How this fits into the end-to-end SAP security context
Produced by The Eventful Group
5
PEOPLE & CULTURE
11.40 AM – 12.30 PM
Change Leadership – What it Looks Like
and How to Get the Results You Really
Need
Greg Taylor
Independent Change Management
Evangelist
Most models for change will tell you that some sort of “leadership buy-in” is a critical success factor for
any initiative. But everyone on a project has a responsibility for leading change, not just the sponsor.
Through a range of practical examples, you’ll explore what change leadership look like at different levels
and how can you get your stakeholders driving the bus, not just being a passenger.
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Mark Tempes
ANZ SAP Services GTM Lead, HP Enterprise
Services,
Hewlett-Packard
STRATEGY
A New Measure of SAP Success: Driving
Business Value Through a Unique SLA
To drive value, companies with complex SAP ecosystems must break free of traditional SAP SLAs that
deal with IT issues reactively. By identifying and monitoring critical business process metrics, companies
can proactively drive IT behaviour that will make the greatest impact on the business. You already have
the data on how SAP is being used in your organisation, so why don’t you use it?
HP has spent the past four years working with SAP to define key business objects, metrics and
benchmarks of business processes. Using this vast data, HP has created Business Outcome Services
Management (BOSM) which is driven by actual business outcomes, as measured by tangible and
documented results, with risks shared by all relevant stakeholders. BOSM links business outcomes to
activities within the IT stack, mapping KPIs to business processes at the infrastructure layer with realtime metrics and predictive analytics.
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For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
What’s the one focus area that underpins change leadership at any level?
What does change leadership looks like for the project or change manager?
What is really needed from a project sponsor, and how do you influence a “difficult” sponsor
to give the right level of commitment?
What does change leadership mean for the business representative working with the project
and what strategies are useful to engage these people?
How you can tap into change leadership that will emerge amongst the people impacted by
change?
Why traditional SLAs have become problematic
What is HP Business Outcome Services Management (BOSM)?
How HP BOSM increases the transparency and efficiency in your organisation
Implementation and transformation roadmap for HP BOSM
What benefits have been achieved by other organisations that implemented HP BOSM?
Produced by The Eventful Group
6
Implementing a Geospatial-Enabled
Solution Based on HANA Cloud…
Without Spending Millions
David Simpson
Practice Manager – Emerging Solutions,
UXC Oxygen
David’s customer was challenged with designing a solution that included a large control room display of
all assets, work orders and resources, real-time updates via tablets and real-time analytics for
management. Moreover, the solution needed the ability to integrate with existing SAP ECC6 process
whilst remaining flexible and more agile that the core ECC6 system. Sounds easy?
TECHNICAL
Join David as he talks though what technology he used and why each component was chosen, with a
hands-on demonstration behind the scenes.
The technical demo will include:
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Development using the HANA XS engine and Fiori / UI5
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Using HANA GIS functionality with the ESRI HANA developers’ kit
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Approach for offline mobility including caching base maps offline
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Embedding analytics and predictive in an application
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Extending UI5 with 3rd party components
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Using AWS as a cloud platform for HANA
Eneko Bilbao
SAP Emerging Technology & Innovation
Lead,
Accenture
MOBILE & UX
New Paradigms for Testing a MobileEnabled Solution - Skills, Tips, Tricks
and Lessons Learned
Mobile solutions are all about user experience and the rise of consumer applications has set new
expectations in how an enterprise solution should perform. ‘How easy is it to do my job?’ and ‘when
and where can I do that job?’ are the new business test objectives. It is not enough anymore to do unit,
integration and user acceptance testing for a mobile solution. Join us to talk about some of the newer
testing skills required for mobile deployments and discuss lessons learned. Also explore tools that
should help along the way in assuring your stakeholders that the mobile solution you’re deploying will
be accepted.
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INTERACTIVE
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Ask the Expert Session: Cloud
Led by SAP Specialists, Mentors & cloud
customers
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
New(ish) objectives for testing mobile solutions
New skills required
Understanding the behaviour of your mobile applications – online/offline, online only,
responsiveness, traffic size, data requirements, latency impacts
Testing on a device vs. on a desktop
Testing in the office vs. in the field
Troubleshooting Toolbox - demonstration and discussion
Seen a great presentation and want to know more? Have questions specific to your business? Come to
our ‘Ask the Expert’ sessions where you can pose questions, discuss common issues or simply sit back
and learn more.
Led by regional and international experts these intimate sessions are a unique opportunity to get up
close and personal with new technologies and common problem areas.
Produced by The Eventful Group
7
1.30 PM – 3.20 PM
1.30 PM – 2.20 PM
PEOPLE & CULTURE
Building the Technical Team of
Tomorrow, Today
Benjamin Robbins
Co-Founder,
Palador (USA)
Many organisations today struggle with how to recruit, train, and retain top IT talent. Technical skills
and needs change at such fast rate that it seems that as soon as you’ve identified a technical need, the
need changes. How can IT organisations expect to keep up? The problem isn’t technology, but team.
Organisations should gear hiring practices towards certain individual’s traits, not for which technologies
are on their CV. Organisations should also know how and when to go outside the organisation for
expertise.
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Talent not tools matter for tomorrow
How to identify the right talent and where to find them
What is the must-have core team?
Will training solve your tech gap shortage?
When and how to effectively to leverage vendors and outsourced talent
How to dodge silver bullet thinking
2.30 PM – 3.20 PM
Building a Great Team: The Foundation
for a Winning Culture
David Roberts
VP, Platform Solutions, SAP &
Manager Corporate Financial Planning &
Analysis,
Under Armour (USA)
Under Armour uses The Four Pillars of Greatness drive success in every aspect of the business – build a
great product, build a great team, provide great service and tell a great story. All of these components
are embedded into the fabric and culture that is Under Armour. Understanding of The Four Pillars is
taught within the first week with the team (class UA101) and reinforced through corporate and personal
goals in the talent management solution. Come hear the stories and see the real-life example of the
Under Armour cultural phenomenon.
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For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Share the story of Under Armour and the company’s rich history
Show how the “people agenda” is developed and managed through SAP SuccessFactors
Provide examples of how individuality of teammates is used to create depth in our culture
Explain how transparency and accountability are the bedrock for developing a family culture
Give examples of public successes born from the Under Armour culture
Produced by The Eventful Group
8
1.30 PM – 3.20 PM
Mark Howes
SAP Delivery Manager,
Gallagher Group (NZ)
STRATEGY
FISHBOWL (i)
PRESENTATION 1:
Setting Your Hybrid Cloud Project Up
for Success: A Tale of Two Halves
After five years on an SAP custom developed CRM solution, it was time for the Gallagher Group to move
to a standard product. They chose SAP Cloud for Customer – the first implementation of its type in New
Zealand and currently being rolled out to users worldwide. Join Mark to find out how to build a business
case for moving applications into the cloud and what skills your team will need to get it up and running.
Gain an understanding of the technical challenges the Gallagher Group faced with integrating to SAP
ERP and find out what you can do to avoid them in your own project.
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Why move the solution to the cloud? Upgrades and licensing considerations
Forming the business case and getting it approved
Does the promise of a quick implementation hold true?
What you need to know about the “standard” iFlow integration
The skillsets you will need to implement your solution
Are you in control of your SAP cloud solution?
Current SAP Release: ECC 6 EhP 5
Anna Gurdon
IT Manager, SAP BI / BW,
CSA Group (Canada)
STRATEGY
FISHBOWL (ii)
PRESENTATION 2:
Building a Kick-Arse Case Study for
HANA Enterprise Cloud… and What to
Do Next
Also known as HANA Enterprise Cloud, HEC offers innovation through in-memory technology and the
flexibility of cloud. While designing a business case, it is important to identify the advantages as while
also identifying risks associated with this undertaking. HEC will offer a simplified system landscape, but
there are challenges that should be considered as part of your business case.
Advantages of HEC include cloud managed services for your SAP systems and benefits from in-memory
technology. However, risks should also be considering including: changes in database access, learning
curve and re-organising your IT structure to fit in the HEC model.
This interactive session will discuss business and technology advantages of a HEC implementation and
how to build a balanced business case outlining the advantages and challenges that all IT teams will face
during a HEC implementation.
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Designing a balanced business case for HEC
How HEC creates a simplified system landscape
Risks associated with HEC
Learning new technologies to benefit from in-memory
How cloud changes the traditional IT approach
Lessons learned and challenges from the CSA Group experience
Current SAP Release: ECC 6 EhP 7
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
9
1.30 PM – 3.20 PM
Tony De Thomasis
SAP Mentor
TECHNICAL
DEEP DIVE
Why Bother Preparing for an
Enhancement Pack Upgrade? Seriously,
What Could Go Wrong?
Failing to plan for an Enhancement Pack upgrade is like planning to fail. In this session you will learn
how to use the best tools available to avert that failed SAP upgrade that everyone talks about. Learn
how to use the latest SAP tools, processes and SAP services to help get the upgrade done on time - and
- deliver some innovation during the process.
Be prepared to get a bunch of hands-on demonstrations, links to SAP services and advice about easy to
deploy innovative tricks which come standard with EhP 7.
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Exploit your SAP Enterprise Support entitlements
Test what matters using Scope and Effort Analyzer
Perform code remediation using SAP Solution Manager
Find unwanted SAP modifications using Clone finder
Prepare for innovation by enabling Fiori and Personas
Prepare for SAPGUI and NetWeaver Business Client improvements
1.30 PM – 3.20 PM
1.30 PM – 2.20 PM
John Moy
SAP UI, Mobility and Development Architect,
MMG (SAP Mentor)
MOBILE & UX
Enriching User Experience at MMG:
Farewell SAPGUI, Hello NWBC
In 2014 MMG deployed the SAP NetWeaver Business Client (NWBC) to its user base as the primary
front-end desktop solution to access a newly implemented SAP ERP system. With ‘usability’ a key
principle of the SAP rollout, NWBC was chosen for its ability to improve the user experience (UX) on the
desktop, in particular for inexperienced users. NWBC was used as the all-encompassing tool to bring
together all the various forms of user interfaces from SAP. Learn how MMG leveraged NWBC to bring
renewal to the user experience for SAP users.
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Understand why NWBC was chosen in favour of a SAPGUI and SAP Portal
Understand why NWBC and Fiori are complementary rather than competing options
Learn why NWBC offers important performance and user experience benefits for the end user
How MMG aligned role-based NWBC menus with MMG’s newly defined operational
processes
How MMG integrated context sensitive help as well as other value-added services into the
NWBC side panel
See a demonstration of MMG’s NWBC menu solution
Understand key learnings and challenges with the implementation of NWBC
Current SAP Release: ECC 6 EhP 6
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
10
2.30 PM – 3.20 PM
Steve Rumsby
SAP Technical Manager,
The University of Warwick (UK)
MOBILE & UX
Turning SAP Dissenters into SAP
Promoters: Transforming UX at The
University of Warwick With SAP Screen
Personas
Before The University of Warwick went live with SAP Screen Personas in November 2013, maintenance
employees at the University were outspoken in their dislike for the system. This session will
demonstrate the University’s use of Personas to simplify the UX for users in their maintenance
department, leading to increased user adoption and a complete about-turn in mindset towards SAP. It
will include a live demonstration of the techniques required to build a simplified process and discuss the
skills and infrastructure needed for a successful Personas implementation. Find out why the University
of Warwick’s technical department is now inundated with requests for Personas from within the
business!
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The story: How it all unfolded
Demonstration of Warwick’s Personas development
Live demonstration of building simplified screens
Live demonstration of Personas scripting
Is Personas the right solution for your organisation?
Skills and resources needed
Recommended approach to a Personas project
Current SAP Release: ECC 6 Ehp 7
1.30 PM – 3.20 PM
INTERACTIVE
Public Sector Campfire Session
Join other government organisations to
discuss the issues that matter specifically to
you.
3.20 – 3.50: Afternoon tea
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
11
PEOPLE & CULTURE
3.50 PM – 4.30 PM
Build A Culture of Accountability: The
Key to Organisational Success,
Empowered People and High
Performance
Gregory Bayne
Director / Leadership Capability Consultant,
Total Leader and Coach Solutions
If you ask any senior executive what they believe is a key factor to driving a culture of success, it will be
accountability. Yet very few organisations successfully implement a culture of accountability. We will
explore the role of people, processes and systems in building a culture of accountability, and most
importantly generating the experience of ‘feeling accountable’ across an organisation.
If you wish to know more about how you in your role can help build a culture of accountability, then
this talk is for you.
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The key principles underpinning a culture of accountability
The role of people, processes and systems in generating accountability
Top three strategies to put into place
Case studies and examples of organisations getting it right
Key actions moving forward
TECHNOLOGIES
KEYNOTE
3.50 PM – 4.30 PM
Making Sense of the New SAP – Now
and in the Future
Simon Dale
Head of Innovation Sales Asia Pacific and
Japan,
SAP (Singapore)
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
SAP is driving its solutions forward at a pace not seen before. A wider range of technologies and new
delivery models are now available and being scaled up. This is changing the way customers use SAP
solutions in multiple ways and opening up a much wider range of opportunities for SAP to bring value to
customers beyond the traditional packaged business processes. Come to this session to see where all
this is heading and how SAP is bringing it all together in a coherent offering.
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SAP’s overall technology and solution roadmap
What S4HANA really is now and in the future
What SAP’s delivery strategy is for cloud services
What opportunities lie beyond ERP
Produced by The Eventful Group
12
4.50 PM – 5.50 PM
Daniel Flynn
Co-Founder,
Thankyou Group
SPECIAL GUEST SPEAKER
Entrepreneurship and Social Business,
Leadership and Innovation
At the age of 19, Daniel was deeply affected by hearing about children in Africa who would spend hours
each day collecting water for their family – water that wasn’t even safe to drink. After researching the
World Water Crisis, Daniel discovered that Australians spend $600 million on bottled water each year,
while in developing nations over 900 million people didn’t have access to safe water.
The injustice of these two facts inspired Daniel to do something. He came up with the idea to marry
these two extremes together in the form of a bottled water company that would exist for the sole
purpose of funding safe water projects. Thankyou Water was born in August 2008.
To date, Thankyou has helped over 78,000 people with safe water access, nearly 68,000 people with
health and hygiene training and almost 7000 people with short-term food aid and long-term food
security in nations like Cambodia, Kenya, India, Timor Leste and Haiti.
Daniel is passionate about entrepreneurship, leadership and inspiring others to achieve their dreams
and do what others might say is impossible. During this presentation he will talk about:
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Taking an idea and making it a reality
Making the impossible possible
Digital/social media marketing
Entrepreneurship and social business
Leadership and innovation
Philanthropy
6.00 PM: UXC Oxygen Mastering SAP Networking Drinks
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
13
*Monday Masterclass 1
10.40 AM – 4.30 PM
Build Your Own Internet of Things Solution and
Learn How to Leverage This “Third Wave of IT” in
Your Organisation
Chris Rae
SAP Mentor
The Internet of Things (IoT) is a hot topic right now. But it’s no fad - many companies are already
increasing profits and improving customer experience by harnessing IoT. In fact, various different studies
put the number of devices in the tens of billions by 2020. So what does this mean to you? What is
“Internet of Things” and why should you care? What does it mean to your business? How do you get
started? Come and join us as we answer these questions and discover what it takes to connect any SAP
solution to IoT infrastructure. But this is no lecture – you will physically build your own IOT device and
connect it to an SAP HANA system. By the end of the day, we will have demonstrated through practical
application how to get data in and out of HANA to control a physical device.
Participants will be able to take home the Arduino and associated electronics to allow them to further
investigate this brilliant platform. All code will be made available on Git for attendees. Use this example
to brainstorm ways to apply internet of things in your business and start creating value straight away (no
HANA necessary!)
THEORY:
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What on earth is the internet of things anyway?
Examples where organisations have leveraged the internet of things to create value
Pre-mortem of the challenges associated with internet of things solutions
Harnessing rapid prototyping for use case exploration
PRACTICAL:
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Installing the Arduino software and getting up and running with the electronics version of hello
world using the Arduino Uno
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Go from Arduino newbie to getting real time information from a temperature sensor
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Demonstrate displaying this data on your computer as we setup node.js to read the serial data
and POST to HANA using an Odata service
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Build a small UI to display the data in HANA using the XS engine
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Implement a slider control in the UI which will then control the speed that a connected fan runs
at on the Arduino
Please register your participation in this Masterclass on your registration form. Note this is a hands-on
masterclass. You will be required to bring your own laptop.
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
14
Tuesday 26 May 2015
SESSION
9.00* AM – 9.50 AM
SPEAKER
*Tuesday Masterclass runs 9.00 AM – 1.00 PM
A Four-Phase Approach to Transform
Culture at the ATO
PEOPLE & CULTURE
SESSION CONTENT
Julie Prater
Senior Director - Corporate Services, Systems
Support,
Australian Taxation Office
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
The ATO has a strong history of administering Australia’s tax and superannuation systems. Core to this
success has been the strong culture which has shaped the way the organisation operates. However, the
environment within which the ATO moves is rapidly changing. In response to this, technology
innovation, customer centricity, efficiency and productivity have been put in the spotlight. The
Commissioner has called for organisational reinvention, with culture change a key strategy in
embodying the organisation’s values and transforming the client experience. The one drawback of
having a strong culture is that it is notoriously difficult to change!
Join Julie as she shares the ATO’s experiences and outlines their four-phase approach that you can take
back and apply to your own organisation.
Background - why was change inevitable at the ATO?
Phase 1 - diagnosing the issue and ascertaining the current state
Phase 2 - determining the desired culture
Phase 3 - identifying the change levers that will deliver the new culture
Phase 4 - embedding the new culture
Produced by The Eventful Group
15
You’ve Spent How Many Millions? Get
the Value Out of SAP With a Roadmap
Jayshree Ravi
Enterprise Architect – SAP,
Contact Energy (NZ)
If you run SAP, you must plan ahead to ensure your SAP application continues to support your business
and create value. How can you ensure that plan helps achieve the business goals? The answer… Your
SAP roadmap! How difficult can it be?
STRATEGY
In practice, it is easier said than done. With so many products being introduced and deprecated, wading
through the alphabet soup of acronyms and technology can prove to be a challenging task. Then there
is a need to have a quick agile response to business priorities. Add the fact that there are more complex
choices than ever to take into account – cloud vs. on-premise, native app vs. mobile, to upgrade or not
to upgrade and of course the inevitable HANA question – the options are endless!
Join Jayshree to discover why this was important at Contact Energy and how she tackled all of these
issues to create, socialise and maintain a roadmap that gels with the business plan.
The Good, Bad and the Ugly: Using
Solution Manager to Monitor Interface
Integration at Australia Post
Wing Leung
Senior Technical Specialist – Integration,
Australia Post
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Why was it important for Contact to have a roadmap?
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What are the components of a roadmap?
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How does it relate to the business goals?
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Lessons learned and challenges in building a roadmap
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Tips and tricks to maintain your roadmap
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Socialising the roadmap with management as well as the business
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Resources that can be used for creating a roadmap
With business nowadays running a heterogeneous SAP landscape, integration has become paramount.
Monitoring and alerting of these messages and interfaces often becomes a headache for business.
TECHNICAL
SAP Solution Manager 7.1 was designed with the ability to make monitoring and alerting easier. It is
capable of performing different channels of interface monitoring, message flow monitoring and
Business Process Management (BPM) monitoring.
In this session Wing will demo the potential capability, Australia Post’s experience in setting it up and
the challenges they have encountered using this product.
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SAP Solution Manager and the ICMON (Interface Channel Monitoring) capability - what is it
and what can it do?
How to set up file monitoring and alerting
Making use of IDOC monitoring and alerting
How to setup end-to-end message monitoring and alerting
Implementing BPM monitoring and alerting
Australia Post’s hands-on experience - what to watch out for
Current SAP Release: ECC 6 EhP 6
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
16
Designing Great Experiences: What We
Can Learn From Outside the SAP
Ecosystem
Oliver Weidlich
Director of Design & Innovation,
Mobile Experience
Digital experiences are becoming key aspects of product differentiation and efficiency in almost every
organisation. But how do you make sure that your customer or staff experience is as good as it can be?
MOBILE & UX
Join Oliver - one of Australia’s leading authorities in user experience - who will highlight the latest and
greatest approaches to user experience that are successfully being adopted in organisations outside of
the SAP ecosystem. Attendees will also discuss their own experiences - including successes, challenges,
and learnings – to combine both theoretical and practical knowledge.
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INTERACTIVE
SAPU15: The Good Parts
Graham Robinson
SAP Mentor
What are the important aspects of creating great customer experiences?
The layers of design; from GUI to UX to service design and customer experience
What are the latest concepts and methods for customer experience design?
Mobile First - what does it really mean?
Prototyping - why it’s important for designers, stakeholders and customers
Analytics - how can we better understand customer behaviour and set UX goals?
The SAPUI5 libraries underpin SAP's UX strategy, most visibly in the Fiori applications. But why did SAP
feel the need to create their own JavaScript libraries when there are so many great alternatives already
available? Is SAPUI5 better than Bootstrap, JQueryUI or Sencha?
This session will highlight unique features that make these libraries so valuable and powerful and their
special relevance to SAP customers. At every step of the way there will be simple, yet powerful
examples to demonstrate each feature. There will be code but non-coders do not be intimidated - you
will understand it too.
10.00 AM – 10.50 AM
Greg Layton
Director,
NeuroSport
PEOPLE & CULTURE
Resilience and Composure - How to
Maintain Performance Under Pressure
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
SAP projects are often high demand and high pressure with looming deadlines and competing priorities.
What skills you need to succeed personally and ensure the business goals are met in these types of
environments? How can you maintain focus under immense pressure?
Performance in clutch moments is often the only thing that separates first from second place. In this
session, Greg will share with you the secrets used by the greatest coaches and athletes to maintain
composure under pressure. And most importantly, how this translates to the business world where
there are no lights and cameras.
You will learn the cost of cognitive overload and key skills for building resilience to large workloads and
pressure.
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The cost of cognitive overload
Mindmapping
Changing your state
The formula for resilience
Produced by The Eventful Group
17
STRATEGY
Improving User Experience is Easy!
Australia Post’s Journey With SAP UI5
for Incident Capture
Nagendra Prasad
Senior Technical Specialist,
Australia Post
&
David Chin
SAP Development and Composition
Architect,
Australia Post
Until recently, Australia Post’s WebDynpro ABAP Incident Capture system was capturing only 16% of
incidents. There was no fault in the back-end, but employees simply were not using the system. To
address this, Australia Post’s technical team made the decision to embrace SAP’s new UI5 technology.
The description on the packet sounded good - develop once and deploy on any device. Plus a rich set of
controls for an improved user experience.
But how easy was it to convince the business that UI5 was the way forward and how did they transition
ABAP skills to UI5? Join Nagendra and David as they answer these questions and more. They want to
prove to you that making the move to UI5 is easy!
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Designing the business case and communicating the benefits
Challenges encountered: Prerequisites to enable SAP UI5 and Fiori
Demo of the Australia Post UI5 apps developed so far
UX considerations in designing screens
Using Gateway services - OData model
How Australia Post approached to uplift the skillset within the team
Continuous improvement and governance including the review process from SAP
Current SAP release: ECC 6 EhP 6
John Allsopp
Founder,
Web Directions
TECHNICAL
You Can Do What With HTML Now?
Expand Your Insight and See Latest
Development Trends Outside of SAP
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
As we move into an increasingly BYOD and cloud world, the web provides a sophisticated common
platform for developers to reach users regardless of their device or OS of choice. The web has come a
long way since its early days of linked text documents. With HTML5, CSS3, and a raft of related
technologies we can now build extremely sophisticated applications that run in all modern browsers
and on all modern devices.
In this session, John will cover some of the key modern web technologies available to developers. Learn
what you can use today to create sophisticated applications using HTML5 and related technologies.
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Where the web has come from and where we are today
Making web based applications work offline
Sophisticated UIs with HTML5 forms and CSS3 animations
Browser and device support
Decision criteria - when to use which tool
Where next? Predictions for the future of web
Produced by The Eventful Group
18
Why Queensland Rail Selected SAP
Mobile Platform and 5 Things You Can
Learn From Their Experiences
Tony van der Linden
ICT Architecture & Design,
Queensland Rail
&
Alan Rosser
Senior Manager, Network Regional,
Queensland Rail
With such a geographically diverse workforce and asset base, getting maintenance employees onto SAP
was going to be no easy task at Queensland Rail. So as part of their asset management program of
work, Queensland Rail embarked upon a project to take SAP out into the field via mobile devices. With
a desire to keep the solution as ‘vanilla’ as possible, they selected SAP Mobile Platform to provide this.
Fast forward to today and Queensland Rail have both SAP Work Manager and Inventory Manager
solutions in the hands of employees.
MOBILE & UX
Join Tony and Alan as they share their experiences on the project and offer you tips and tricks for your
own mobility project. Find out why Queensland Rail made the decisions they did - and whether they
would make the same ones again! Finally, discover what ROI Queensland Rail is achieving - has it all
been worth it?
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Queensland Rail’s Asset Management Program and the role of mobility
Why SAP Mobile Platform was the selected solution
Applications and Platform
Network and Security
Device selection and management considerations
Lessons from the implementation: Gotchas, tips and tricks
What is the ROI? First indications
INTERACTIVE
Current SAP Release: ECC 6 EhP 6
Ask the Expert Session: All Things
HANA
Led by SAP specialists, Mentors & HANA
customers
Seen a great presentation and want to know more? Have questions specific to your business? Come to
our ‘Ask the Expert’ sessions where you can pose questions, discuss common issues or simply sit back
and learn more.
Led by regional and international experts these intimate sessions are a unique opportunity to get up
close and personal with new technologies and common problem areas.
10.50 AM – 11.30 AM: Morning Tea
11.30 – 1.10 PM
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
PEOPLE & CULTURE
DEEP DIVE
19
Getting What You Want Every Time:
Key Principles and Tools for High
Powered Communication and
Influence
Gregory Bayne
Director / Leadership Capability Consultant,
Total Leader and Coach Solutions
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Jamie Newman
Independent IT Strategist and CIO
STRATEGY
DEEP DIVE
Transforming Your SAP Department
From a Perceived Cost Centre into a
Value Creator
TECHNICAL FISHBOWL
(i)
The requirement of the skill of influence is becoming increasingly more and more important and in fact
is now almost an essential success factor. If you do not have the art of high powered communication
you will not get what you want each time, meaning you will ultimately not achieve what you wish to
achieve. Are you as influential and inspiring as you would like to be? Do you get what you want every
time? If not, then this is the session for you.
A lot of non-technical company leaders lay awake at night wondering if their expensive SAP investments
are truly paying off. This doubt drives frustration with their IT departments and then the inevitable
questions around “What do you guys do?”, “Why are there so many of you?” and “What value are you
adding to the company?” start to emerge. In this presentation Jamie will give you the head start on
avoiding the questions by demonstrating the value of IT to senior leaders. Using examples from his own
experiences, the following points will be discussed:
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PRESENTATION 1:
Drop the Blinkers and Learn Something
New - a Grab Bag of Things Every
Programmer Needs to Know
Alisdair Templeton
SAP Mentor
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
The most important two concepts you need to understand about high powered
communication and influence
Gain awareness of how your brain is wired and how this impacts on your level of
communication
Strategies and tools for shifting the power of your communication
Identify three key actions to put into practice straight away back in the work place
Confronting the cost conversation demon
You want me to be transparent about my costs?
Show me the money!!!
Ensuring the team march to the right tune
Like it or not, it’s about the business outcome
As programmers we work hard to be the best at what we do and this is no simple task with SAP
continuously enhancing the language we use and introducing new supporting tools and frameworks.
Unfortunately, just keeping up with SAP blinkers keeps us from many other important aspects of
programming, leaving us less equipped to deliver the best possible solutions for our users.
But what are these things that every programmer should know? In this presentation we will cover a
grab bag of tips that will help you expand your skills and give you some new approaches for your craft.
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Patterns - what are they and why should I use them?
Communication through diagrams
Making code more testable
Life outside the SAP ecosystem
Produced by The Eventful Group
TECHNICAL FISHBOWL
(ii)
20
PRESENTATION 2:
Supercharge Your UI5 Developments
by Adding Some Grunt
John Patterson
Independent Developer and Technologist
There are numerous advantages to using automated build tools like Grunt - higher code quality, more
productive developers and lower maintenance costs being just some of them. Grunt.js is an easy to use
JavaScript based task runner that can automate repetitive tasks in your development workflow. You can
use it to automate tasks like creating new UI5 projects, formatting, checking, optimising, testing,
building and deploying your code to name a few.
In this session, John will walk through the steps necessary for installing and configuring Grunt to be
used with SAPUI5, highlighting some key features you will want to use on your next project. Through a
series of demos, John will walkthrough a SAPUI5 development end-to-end. Plus, all the steps shown will
be documented and available for you to takeaway and reference back at work as a tutorial.
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Ben Patterson
Independent SAP Developer
TECHNICAL FISHBOWL
(iii)
PRESENTATION 3:
BOPF: Has SAP Finally Released the
One Development Framework to Rule
Them All?
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Installing Node.js and Grunt.js
Scaffolding a new UI5 application with Grunt and Bower
Configuring and using servers
Managing your code
Automating testing, how to use the Opa5 test toolset
So, you need to develop a new piece of technology in your SAP Business Suite. You need to model a
particular part of your business domain along with data modelling and the object relational mapping
that goes with it. Of course you need an approach to handle all the technical essentials around
transnational integrity, plus features such as logging, document attachments (to your DMS) and links to
business partners. And that’s just the beginning! Of course you must make the model easily accessible
to your UI layer using FPM and Fiori. And it has to be done quickly and reliably on an excruciatingly low
budget.
Where do you start? How can you achieve all this in a way that will be supported by the SAP solution
roadmap?
Let Ben introduce you to (and provide an impartial review of) the Business Object Processing
Framework (BOPF) – a tool that promises to address all these things and more.
This session will introduce you to:
 The BOPF and its features
 Some of the important things to consider when using BOPF
 A quick demo of how it can speed up the development of an end to end solution at your site
 What are the drawbacks and limitations of BOPF?
 When to use BOPF… and when not to
Produced by The Eventful Group
21
INTERACTIVE
MOBILE & UX
DEEP DIVE
Getting Started in Mobile Today!
Benjamin Robbins
Co-Founder,
Palador (USA)
Many organisations know that there is opportunity in mobility, the trick is figuring out which
opportunities are right for your business. From creating a strategy for mobile to security, to device
ownership, to what apps to build, to extensible back end services, there are many angles to consider.
Come learn how to step by step transform your business into a mobile enabled business.
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Ask the Expert Session: SAP Solution
Manager
Led by Tony de Thomasis
SAP Mentor
What is an effective mobile strategy?
What are the gotchas with mobile enabling existing business processes?
How to avoid data privacy and authentication land mines
What is the difference between good mobile UI/UX and bad?
How to correctly create back end services
Should you build a native, hybrid, or HTML5 app?
Seen a great presentation and want to know more? Have questions specific to your business? Come to
our ‘Ask the Expert’ sessions where you can pose questions, discuss common issues or simply sit back
and learn more.
Led by regional and international experts these intimate sessions are a unique opportunity to get up
close and personal with new technologies and common problem areas.
PARTNER THEATRE
12.30 PM – 1.20 PM
Manage your SAP Access Risk using
Software as a Service (SaaS)
Dudley Cartwright
Director,
Soterion
SAP security and risk is a grudge spend at many small to mid-sized organisations, who place a lot of
reliance on the annual external audit. How do these organisations ensure their SAP authorisation
solution provides the necessary level of control through the year?
Making use of a Software as a Service (SaaS) solution allows for on-demand access risk assessments,
providing these companies with visibility into their access risk exposure on a regular basis.
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Challenges small to mid-size companies face managing their SAP authorisation solutions.
Interactive web-based reporting on SAP access risks for senior management
Live demonstration of Soterion’s web-based (SaaS) solution
Maturing the company in their GRC journey
Your start on the road to authorisation compliance
1.10 PM – 2.10 PM: LUNCH & EXHIBITION VIEWING
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
22
2.10 PM – 3.00 PM
Stuart Harman
Partner,
Oliver Wight Asia Pacific
PEOPLE &
CULTURE
The Key Ingredients for Sustainable
Change
The introduction of new processes or tools is a constant for most organisations in the 21st century but in
too many instances this change does not go as well as planned. In this presentation Stuart Harman,
from Business Improvement Specialists, Oliver Wight, will talk about the key ingredients for sustainable
change based on his experience applying Oliver Wight’s Proven Path methodology which has enabled
success for more than 1000 clients around the world over the last 40 years.
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Anna Gurdon
IT Manager, SAP BI / BW,
CSA Group (Canada)
STRATEGY
Mindsets and Skills: What Wikipedia
Won’t Tell You About HANA and Cloud
Implementations
The key stages of a change project
The importance of excitement
The need for ownership and how to ensure it
Measures of success
The introduction of HANA and cloud offers businesses an innovative way to analyse complex data in
real time. Some say the shift in technology is a “game changer” and will evolve business applications
and analytics. The benefits of HANA and cloud are promising, however, with the implementation of this
new technology comes a shift in the traditional IT skill set.
This interactive session will discuss the cloud roles and responsibilities matrix geared at developers,
basis and managers. Lessons learnt and examples from CSA Group’s recent HANA and cloud
implementation will also be discussed and evaluation of SAP roles and responsibilities document
compared to what actually happened during CSA’s cloud implementation.
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Addressing and planning for skill sets that are required
Discussing the “elephant in the room” - what happens to developers, and basis professionals?
Adjusting and understanding what roles become more important and roles completely evolve
Ensuring re-educating and learning is part of project planning
Engaging the team to adapt to the new technologies
Lessons learned and challenges from the CSA Group experience
Current SAP Release: ECC 6 EhP 7
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
23
Steve Rumsby
SAP Technical Manager
The University of Warwick (UK)
TECHNICAL
Dynamic UIs that Change With the
User: SAP Screen Personas Latest and
Greatest
This session will introduce the concept of “context aware transactions” - transactions that dynamically
change look and feel or behaviour based on user, business data or other properties of the transaction’s
environment. It will include demonstrations of context aware transactions at The University of Warwick
based on version 3 of Personas. It will also include a lab preview of how The University of Warwick plans
to mobilise the existing transactions.
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What are context aware transactions?
How are they useful?
How can you implement them with SAP Screen Personas?
Examples of context aware transactions at The University of Warwick
Current SAP Release: ECC 6 EhP 7
Andreas Hauser
Global Head of Design & Co-Innovation
Center,
SAP (Germany)
INTERACTIVE
MOBILE & UX
Humanising IT - You Need More Than
Tools and Technologies
Increasingly, IT organisations around the world are realising that being successful requires more than an
efficient software implementation: they need to understand the end users. SAP customers have already
taken a step further in this direction establishing design practices that can guide their companies into a
more human-centric perspective. They achieved this by building UX and design thinking capabilities in
their organisations.
In this session you will learn about the business value that can be achieved with great user experience.
You will also see several customer examples who have successfully achieved a user-centric culture in
their organisations.
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Ask the Expert Session: Mobility
Led by SAP specialists, Mentors & mobility
customers
How do you calculate and prove the value of UX?
Lessons learned and ‘gotchas’ from 300+ customer projects
The best customer examples
What is needed to setup a UX Center of Excellence?
How to build an innovation culture?
Seen a great presentation and want to know more? Have questions specific to your business? Come to
our ‘Ask the Expert’ sessions where you can pose questions, discuss common issues or simply sit back
and learn more.
Led by regional and international experts these intimate sessions are a unique opportunity to get up
close and personal with new technologies and common problem areas.
3.00 PM – 3.30 PM: Afternoon tea
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
24
3.30 PM – 4.30 PM
Steve Mitchell
General Manager Technology – Queensland,
Queensland Motorways
CLOSING KEYNOTE
New Ways of Thinking for Success in
the Digital Economy
Today, we do almost everything online, from banking and buying to chatting and dating. Now the focus
is on the ‘Internet of Things’ - networks of smart, connected products that are already making big bucks
for companies through product differentiation and providing vast customer data. This new way of doing
business provides incredible opportunities for companies, but it also requires a whole new mindset and
approach to IT.
Queensland Motorways has made great inroads into the digital economy, but it has been no easy ride.
Join Steve as he outlines what it has taken to turn the IT organisation into a revenue-building hub of
innovation (and improving employee engagement along the way).
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Finding your differentiating factor in the digital economy
Identifying traditional business processes that are holding you back and stamping them out
Building strategic partnerships - a hybrid approach
Planning to fail - a new approach to risk
Building a culture of innovation in your IT team and beyond
What’s next for Queensland Motorways?
CLOSING KEYNOTE
3.30 PM – 4.30 PM
Be Successful With Your Technology Become an Elephant Whisperer
Greg Taylor
Independent Change Management
Evangelist
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
OK – let’s talk about the elephant in the room. If your users don’t adopt your systems effectively, then
you can’t really claim success. Good user adoption doesn’t happen by accident, but by incorporating
some simple strategies you can be well on your way to taming the beast. This presentation will explore
practical examples, showing you how to:
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Get real commitment from the right people
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Incorporate user experience into your design strategy
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Persuade even the toughest resistors to change
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Make use of social tools to enhance your support model
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Leverage business processes to demonstrate adoption and ROI
Produced by The Eventful Group
25
*Tuesday Masterclass 2
9.00 AM – 1.00 PM
Everything You Need to Know to Get Started With
Developing Applications Using SAP HANA Cloud
Platform
Matthias Steiner
Cloud Platform Evangelist,
SAP & SAP Mentor (Germany)
In this workshop you will learn everything you need to know to get started with developing applications
using SAP HANA Cloud Platform. We will start with setting up your local development environment and
registering for your own personal developer account on the platform. After that we’ll develop an end-toend application that connects to an on-premise system to retrieve data, combines it with data persisted
in the cloud and visualizes the results using a HTML5 frontend. The architecture principles of this
application will be similar to the ones used by SAP for the Fiori applications.
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Setting up the development environment
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Setting up a cloud account
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Developing your first end-to-end application
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Learning how-to use the most commonly needed services like connectivity, persistence,
authentication and service provisioning
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Learning how-to deploy your application and other life-cycle management tasks
Please register your participation in this Masterclass on your registration form. Note this is a hands-on
masterclass. You will be required to bring your own laptop.
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group
26
WORKSHOPS
Wednesday 27 May 2015
8.30 AM: Workshop Registration
9.00 AM – 4.00 PM
A Practical Approach to Turning SAP’s
User Experience Strategy into
Increased SAP Adoption and ROI in
Your Own Organisation
Andreas Hauser
Global Head of Design & Co-Innovation
Centre,
SAP (Germany)
The way people consume technology and information has changed dramatically over recent years. SAP
users of today demand consumer-grade experience from SAP software. It has to be simple, easy and
intuitive.
WORKSHOP 1
Together with customers, SAP has released new tools to address this - including Fiori, SAP Screen
Personas and UX Design Services. All the tools are there, but how do your translate them into increased
adoption in your organisation? Is it one-size-fits-all? Where should you start? Who should you get
involved?
In this workshop you will find out how to approach and build a user experience strategy that is
specifically designed for your organisational needs. This session will help you understand what is
available today in terms of user experience, how you navigate the options, engage with your end users
and ultimately take action to improve usability in your organisation. You will also learn how to build UX
capabilities in your organisation by setting-up a UX Center of Excellence.
This hands-on workshop isn’t technical, but will equip you with all of the concepts and processes
required to internalise UX within your organisation. Plus, you’ll walk away a master Design Thinker – a
skill that you can use to solve any issue or opportunity in the future.
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For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Defining the value of UX and building a business case for a UX project
Deep-Dive on SAP’s UX and UI technology strategy
How to engage your end users and work collaboratively
Understand the power of Design Thinking and how it can be harnessed
A step-by-step guide to building your specific UX strategy
What’s next? How to get a UX into your organization
Produced by The Eventful Group
27
Design and Build Tailored SAP Fiori
Applications
Oliver Betz
Global Head Custom Mobile, UX & Cloud
Business,
SAP (Germany)
The new digital generation demands best-in class user experience - both in private and professional
life. Enterprises today have to provide personalised, responsive and simple solutions for all customers
and employees running on any device.
WORKSHOP 2
In response to this important requirement SAP has unveiled Fiori, the new user experience for SAP
software. Fiori helps customers to provide a consumer-grade user experience for desktop, tablet and
smartphones. It will provide the front-end for SAP’s new S/4 HANA suite, but better still is available for
you to leverage right now as part of your current SAP licensing.
Join Oliver Betz, SAP’s global head of custom mobile and UX in this in-depth workshop to gain all of the
practical advice and experience you need to make the most out of Fiori in your organisation.
In this hands-on workshop you will:
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Get a comprehensive understanding of Fiori
Find out about best practices and limitations for using Fiori
Discover Fiori UI patterns, app types and guidelines
Create your own persona, storyboard and design
Build and deploy your own Fiori custom application
Learn how to mobilise Fiori
Understand the roadmap for Fiori going forward
Please note: You will be required to bring your own laptop to this workshop.
For more information visit www.masteringsap.com/techau or Phone: +61 2 9955 7400
Produced by The Eventful Group