Reinaldo Burgos
OBJECTIVE
To advance my career in Database Management, a position that I can
utilize my skills and education and peruse my passion for technology,
to ensure the success and productivity of the organization’s assets.
PROFILE:
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Continuously seeks new ways for betterment, with an exceptional
skill set of business requirements, data modeling, data querying,
analysis, reporting and anything related.
Outstanding communication and leadership skills with an established
background.
Above average analytical and problem resolving ability, with a track
record of optimizing operations
Extraordinary work ethic and a solid professionalism. Enduring
positive attitude and personality, preferred liaison for clients and
staff
EDUCATION
BS Information Technology/Information Management
University of Phoenix 2012 - 2014
Associate in Sciences/Accounting and Computer
Inter-American University 1986 – 1989
GENERAL SKILLS
 In-depth knowledge of the relational database in MS Access
2010/2013, SQL Server 2008/2012 and Oracle 11G
 Thorough knowledge of database architecture and program design.
 Sound knowledge of database installation and configuration
 General Knowledge of Windows Server 2003/2008
 Strong knowledge of Operating System Windows XP/ 7/ 2008
 Virtualization using VMWare, Windows Hyper V and Virtual Box
 Proficient in Microsoft Office: Word, Excel, PowerPoint, Access,
Project and Visio.
 Operating System: MS Server 2003/208, Windows 7, XP Professional
 Applications:
o MS Office 2003/13 (Access, Word, MS Excel, MS Power Point,
Outlook Email, Project, Visio
o Database: SQL Server Management Studio 2008/12, Visual
Studio 2008-10
o Virtualization: VM Ware, Virtual Box, Hyper V Manager
PERSONAL SKILLS
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Excellent academic record
(GPA 3.25)
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Self-starter that takes the
initiative to learn more
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Analytical
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People skills
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Evaluating
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Organized
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Team leader /Team player
in any type of project

Hard worker with and
without supervision
CERTIFICATES
SkillSoft

Initiating a Project

Project Selection

Managing Projects within
Organization

Database Systems and
Relational Database

Introduction to Designing
a Relational Database
Lynda.com

Access
 Microsoft SQL Server
2008/2012
 Relational Database
Fundamental
 Oracle
 MySQL
 Project Management
 Communications
CFA IT Help Desk
*Various additional training
o Remote: Team Viewer, PC Login/Remote DC, Remote
Application
o Others: POS, Adobe, Internet Explorer, Google, McAfee AntiVirus, Power ISO and various other applications
EXPERIENCE
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Set up and maintain client desktops, servers and printers i.e.,
Hardware and software, installing various OS and applications
Set up and maintaining computer and server, using remote assistance
desktop to alleviate issues.
Set up client server and peer to peer networks. IP addressing and
subnetting.
Replacement of internal components (RAM, Hard drives, CD ROM),
etc.
ADDITIONAL EXPERIENCE
Prior extensive experience in customer service and maintained
customer files and accounts, customer billing and invoicing, handled
payment transactions, data entry and small office accounting. Also,
creating database for surveys including the tables, forms and reports.
ADDITIONAL SKILLS
Has strong Integrity and believes in business ethics. Upholds a
positive attitude and outgoing personality while maintaining a
professional approach, works very well with management and staff in
a team environment and needs minimal supervision when working
alone.
AREAS OF KNOWLEGE
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Database administration
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Data management

Database design
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Conceptual, Logical,
Physical model
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Data cleaning
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SQL, SSAS, SSRS, SSIS

Relational databases
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OTLP / OLAP
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Data warehousing systems

Data Mining
RELATED CLASSES AND
SKILLS
• Technical Writing / Project
Management
• Fundamentals ability Project
Planning & Implementation
• DBM/460 Enterprise
Database Management Systems
• Business requirement reports
The ability to network, build rapport, develop and maintain loyal
customer and employee relationships.
• ERD and UML designs
Extraordinary negotiating, excellent organizational and problem
solving ability with attention to detail, and the aptitude to handle
multiple task and deadlines.
Great data entry skills, form designs, data management and many
other skills that come with 25 years of office experience.
Database Management Systems
• DBM/460 Enterprise
• Database Concepts
Information Assurance &
Security
*My combined experience and skills have made me successful, yet it
encourages me to learn and excel more every day.
Employment History
TRC/Chick-Fil-a
Information Technology Contractor
Help Desk
5200 Buffington Road
Atlanta, GA. 30349
August 2013 – Present
• IM/300 Data Organization
Architecture
• IM/305 Data Modeling Oracle 11g
• CMGT/445 Application
Implementation
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Duties include:
Monitor and Support up to 6000 restaurant devices that include POS,
MICR printers, receipt printers, KPS equipment, routers, servers, and
Chick-Fil-a back office computers.
Monitor and Support restaurant software and web applications POS
Store Management, Remacs, InForm, LHDEV, Check Writer, Labor
Scheduling and various other programs.
Respond to questions and issues from callers; remotely assist
Operators, managers, and team members with technology problems in
their store.
React quickly in troubleshooting and resolving equipment issues and
critical services, escalating to the appropriate team or vendor when
necessary.
Create Service Now Incidents for all help desk calls and events.
Strive to facilitate next issue avoidance thinking.
Ensure customer satisfaction in every step of problem resolution by
keeping the customer involved with the process and following up after
issues are resolved.
Centene Corporation / PSHP
Bilingual Member Service Rep
3200 Highlands Parkway
Smyrna, GA. 30082
678-556-2300
May 2006 – July 2013

Duties include:
Assisted members with plan benefits via telephone, in writing or
making referral to outreach representative as appropriate.
Documented in the computer system all members’ issues and
resolution. Utilized the updated reference materials to assist and
resolve any member inquiries.
Received and respond to all telephone or written correspondence
inquiries from members within established timeframes and policies.
Developed Access database to improve the data management in the
department including surveys, queries and reports.
Determined the business requirements and design conceptual, logical
and physical designs.
Assisted in the test of the upgrades of OS (Windows XP to Window 7)
for the thin clients in the department.
Reinaldo Burgos
Phone: 404-642-7941
Email: eljoyman@gmail.com