IBUS 2341 - INTERCULTURAL MANAGEMENT
Fall 2012
CRN
Class name
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Campus Location
Instructor
Office
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E-mail
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32698
IMG
802
Tue 9:10-10:40am – Thu 9:10-10:40am
SaigonTech Tower, Quang Trung
Mr. Trần Nam Giang
Room 604
0942 93 91 92
giangtn@saigontech.edu.vn
Course Overview
Demonstrate the fundamental theories and frameworks of cross-cultural management
and deepen understanding of how they can be applied to management.
Discuss socio-cultural demographics, intellectual, economic, technological, politicallegal issues, negotiations, and processes of decision making.
Emphasize cultural, ethnic, geographic distinctions, and antecedent that could affect
organizational knowledge in multicultural environment.
Program Student Learning Outcomes (PSLOs)
1. Identify global issues and trends.
2. Examine legal issues and proper documentation necessary for international trade.
3. Analyze various sources of international business research.
4. Demonstrate knowledge of global and world geography.
Student Learning Outcomes (SLOs) and Learning Objectives (LOs)
Student Learning Outcomes (SLOs)
1. Utilize a broad array of cross-cultural
knowledge necessary for appropriate
product development.
2. Utilize a broad array of cross-cultural
knowledge necessary for marketing
strategies.
3. Utilize a broad array of cross-cultural
knowledge necessary for supervision of
multicultural personnel in the United States
or abroad.
4. Interpret cross-cultural communications
cues through role playing and other
problem solving situations.
Learning Objectives (LOs)
1. Utilize a broad array of cross-cultural
knowledge necessary for appropriate
product development.
2. Utilize a broad array of cross-cultural
knowledge necessary for marketing
strategies.
3. Utilize a broad array of cross-cultural
knowledge necessary for supervision of
multicultural personnel in the United States
or abroad.
4. Interpret cross-cultural communications
cues through role playing and other
problem solving situations.
Course Resources
Required Course Text: International Management – Managing Across Borders and
Cultures, Helen Deresky, Prentice Hall, 6th Edition
Companion Website:
http://wps.prenhall.com/bp_deresky_im_6/76/19572/5010484.cw/index.html
Students are encouraged to go to the companion website regularly.
Course Format
The class will consist of weekly lectures, class discussions, assigned homework
questions, mini tests, exams, and other in-class activities.
Grading Scheme
Participation
In-class exercises
Project
Final Exam
Exam
Final
Exam
: 10% (5% for full attendance, 5% for activeness)
: 10%
: 40%
: 40%
No. of
Questions
Duration
Online-Multiple Choice
(on Computer)
30
40
minutes
30
Essay (on Paper –
closed book)
2
75
minutes
70
Type
Points Chapters
1, 2, 3, 4, 5,
6, 7, 8, 9,
10, 11
1, 2, 3, 4, 5,
6, 7, 8, 9,
10, 11
The instructor may give students some extra homework/assignments every week for
students to earn extra credit points. The passing grade of this course is D
A
B
C
D
F
90-100
80-89
70-79
60-69
0-59
Course Policies
The use of laptops and tablets in class for presentation purpose and review session is
allowed. Other purposes of electronic device use in class and in tests are not allowed as
they may drive students to distraction from lectures.
All cell phones, if not in urgent case, must be muted or in vibration mode to avoid
academic process disruption. Emergency call can be made out of class.
Make-up Exam Policy: Make-up exams will not be given unless the student has a
verifiable, valid excuse that has been discussed with and agreed by the instructor in
advance.
At instructor’s sole discretion for very limited cases, provisions for missed exams may
be made for extraordinary situations. Students who may miss an exam should make
every effort to get written permission from instructor prior to the exam.
Attendance: Regular class attendance is expected, and poor attendance may reduce a
student’s participation grade. Those who are absent more than six (6) hours will be
dropped from the course and will receive an F. Please read information about
attendance and withdrawal policies on SaigonTech website:
http://www.saigontech.edu.vn/saigontech/english/general_academic.jsp?subid=37#6
Academic Honesty
Students are responsible for conducting themselves with honor and integrity in fulfilling
course requirements. Penalties and/or disciplinary proceedings may be initiated by
SaigonTech officials against a student accused of scholastic dishonesty. Please visit
this site for more details about Academic Dishonesty Policy:
http://www.saigontech.edu.vn/saigontech/english/student_discipline.jsp?disID=3&subid
=42
Course Schedule
Week Date
1
18/09
Day
Tue
20/09
25/09
Thu
Tue
27/09
02/10
04/10
09/10
11/10
16/10
18/10
23/10
25/10
30/10
01/11
06/11
08/11
13/11
15/11
20/11
22/11
27/11
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
29/11
04/12
06/12
11/12
13/12
18/12
20/12
25/12
27/12
01/01
03/01
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
Tue
Thu
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Activities
Syllabus Introduction
Chapter 1 - Assessing the Environment: Political, Economic,
Legal, Technological
In-class Activities
Chapter 2 - Managing Interdependence: Social Responsibility
and Ethics
In-class Activities
Chapter 3 - Understanding the Role of Culture
In-class Activities
Chapter 4 - Communicating Across Cultures
In-class Activities
Chapter 5 - Cross-Cultural Negotiation and Decision Making
In-class Activities
Wrap-up exercises
Wrap-up exercises
Chapter 6 - Formulating Strategy
In-class Activities
Chapter 7 - Global Alliances and Strategy Implementation
In-class Activities
Chapter 8 - Organizational Structure and Control Systems
In-class Activities
Wrap-up exercises
Wrap-up exercises
Chapter 9 - Staffing, Training, and Compensation for Global
Operations
In-class Activities
Chapter 10 - Developing a Global Management Cadre
In-class Activities (Project due)
Chapter 11 - Motivating and Leading
In-class Activities
Wrap-up exercises
Wrap-up exercises
Final Exam (Multiple choice)
Final Exam (Essay)
New Year’s Day (make-up: TBA)
In-class Activities