Executive Summary
1. National Institute for Smart Government:
Highlights:
NISG is a key partner in several Mission Mode Projects
Significant reach in Central Government Projects
Limited footprint in state projects but increasing
Corporate structuring of 51:49 allows flexibility of private sector but accountability
and supervision of public sector
Self sustaining organisation, managing all expenses including overheads through
service charges for services rendered
Entire focus on client satisfaction and success of project
Have a good set of people: talented, committed & motivated
Share Holding Pattern
Trusted partner for several ministries in various eGov projects
Central Government
 Ministry of Communication & Information Technology
 Department of Administrative Reforms and Public Grievances
State Government / Local Bodies
 Govt. of Andhra Pradesh
 Govt. of Chhattisgarh
 Govt. of Meghalaya
 Municipal Corporation of Vizag
Private
 NASSCOM
 IL&FS
National Institute for Smart Government (NISG), Hyderabad is a not-for-profit company
incorporated in 2002 (under Section 25 of the Companies Act) with NASSCOM, Government of
India and Government of Andhra Pradesh being its initial promoters. Secretary (Personnel) of GOI,
Secretary (IT) of GOI, President of NASSCOM, Additional Secretary (e-Governance) of GOI and CEO
of NISG are the Directors of NISG. IL&FS, Governments of Chhattisgarh, Meghalaya and Vizag
Municipal Corporation are the other stakeholders.
NISG is being shaped as an institution of excellence in the area of e-Governance. Currently, it
operates in the area of providing consulting services in Strategic Planning, Project Development,
and Capacity Building. NISG has been extensively involved in advising and assisting Central and
State Governments in designing e-Government projects through drawing upon the immense and
rich experience & expertise that it has gained in designing and implementing e-Governance Mission
Mode Projects(MMP) under NeGP (National e-Governance Plan).
NISG has been specifically promoted by DIT, Government of India to support various line Ministries
and Government department for implementation of projects under National e-Governance plan
(NeGP) and accordingly its operations are aligned to meet the overall objective of the NeGP.
NISG is considered as a Public Institution and comes under the purview of the RTI Act, as per the
ruling of the Information Commission of India. It is structured as “Not for profit” organization with
no budgetary support or grants from Government of India.
NISG runs its operations including generation of funds for all its expenses including salaries, based
on the revenue it generates out of the e-Governance consulting assignments taken up exclusively
for the Government departments and organizations and not from any source in the private sector.
“Not for profit” nature of organization ensures that the margins on the project are not the driving
factor in project execution. On the other hand, need for self sustenance necessitates optimization in
its operations and to keep enough control on the expenses and spending on its activities. Successful
project implementation in line with the defined outcome defines the core value for NISG’s existence
and operations.
NISG’s unique structure enables acquisition of required skills both from Government and private
sector uniformly on specific contract basis. All resources, including CEO of the organization, have
fixed tenures, which gets extended based on performance reviews. Thus NISG does not provide
mere employment opportunities but thrive on the outcome and passion of its resources/
consultants.
This unique structure enables NISG to meet the varying requirements of various departments
without having to face issues on permanent employment.
The regular churn out and addition of resources enables NISG to align itself with market realities
and at the same time regularly update itself with latest technological developments to keep pace
with technological advances
Resources can be augmented as per need of the projects.

NISG assist line Ministries / Departments of the Central Government and the State
Governments to create required capacity and at the same time also absorbs the available
capacity from various sources including private sector. The specific requirement in the areas of
conceptualization, design and development and core scoping of e-Governance projects, HR
management and capacity building initiatives are specifically addressed by NISG by working
alongside with these line ministries/ departments.

NISG has been working in e-Governance domain for more than 10 years now and is involved
with the much successful e-Governance initiative like MCA and Passport project of MEA. The
implementation model has been developed over a long period and has attained certain maturity
level after continuous improvements to the project..

NISG has also collaborated with leading institutions in the country like IIM, Indore and TAPMI to
address the challenge of limited capacity in e-Governance domain. These capacities are not
only available to Government department but also to private sector operating in the domain.

NISG has been closely associated through NeGD and DIT, GoI towards defining necessary
policies and standards for e-Governance implementation in India.

NISG has been working closely with DIT through NeGD for creating capacities through various
courses like CIO program, which also include International collaborations in e-Governance
space.
1.1 Service Offerings:
NISG in association with NeGP has been considered as an organization expanding its reach to
various Government/ States/ PSU/Ministries &etc. in delivering citizen centric services in both short
& long term projects in an efficient and effective manner across India.
NISG’s expertise lies in the areas of conceptualization, design and development and core scoping of
e-Governance projects, HR management and capacity building initiatives to enable line Ministries /
Departments of the Central Government and the State Governments to use its services for
implementing e-Governance projects across broad spectrum of services.
Our Service Offering in the e-governance arena broadly comprising of the following:
Strategic Consulting
Project & PMU Consulting
Capacity Building &
Knowledge Management
Manpower Augmentation
Service
1.1.1. Strategic Consulting
a) Strategy Planning for e-Governance
 Creating citizen centric approach through bringing in outside perspective in the planning
 Extensive Stakeholder consultation to formulate the strategies
 Perspective on Citizens’ right to demand for Services of a high quality
b) Designing e-Governance Roadmaps (EGRM)
 Building Service Orientation through value of delivery
 Creating the services as the goal posts for measuring success
 Service-driven process reengineering methodology
 Defining investment decisions based on services / value delivery
c) Designing of IT roadmap
 Formulating Public Private Partnerships
 Bringing in the best Managerial resources
 Mobilizing Financial resources
 Organizing Technological resources
 Blending the Public sector accountability with service orientation of private sector
d) Designing large Information Infrastructure projects
 Core applications / policies for collaboration across all the agencies
 Infrastructure - Networks, service centers, gateways
 Identification of group applications for collaborations
 Departmental applications for standalone services
e) Designing Models and Frameworks
 Model Detailed Project Reports
 Request for Proposal
 Monitoring & Evaluation Framework
1.1.2. Project Consulting:
NISG offers the full life cycle of an e- Governance project spanning from ideating to rolling out of
the project. In the process, we adopt CADS (Conceptualize-Architect-Design-Support)
methodology to complete the project in time with the desired level of quality.
a) Conceptualization and Ideation of e-Governance initiatives

Study of As-is Processes

Defining To-be Processes
b) Designing of appropriate Architectures - Process, People, Technology & Resources
 Best Practices Survey from across the globe
 Stakeholder consultation
 Development of vision, mission and objectives
 Identification and prioritization of service
 Process prioritization based on criticality and feasibility
 Redesigning process for delivering the services
 Scenario-based design of user interfaces
 Definition of service levels and monitoring
 Building business models using PPP principles
c) Supporting in selection of suitable partners for implementing projects
 Defining Roles and Responsibilities of private partner and the department
 Develop a Proof of concept for the idea
d) Conducting monitoring, evaluation and assessment
 Evaluation and assessment of products
 Program Management
1.1.3 Project Management Units (PMUs):
The successful implementation of most e-Governance projects of large complexity and scope
require detailed planning along with structured and timely execution of various activities such as:
a) End-to-end Program Management
 Identification of sequential and parallel activities and interdependencies,
 continuous monitoring of progress of the implementation partner’s scope of work,
 identification and resolution of issues
b) Coordination in view the overall objectives of the project
 With all stakeholders
 Internal Staff of the Department to ensure the new system is adopted
 Coordination with Implementing Agency
 Planning for the transition with minimal disruption of operations
 Continuous evaluation & monitoring of progress made by stakeholders
 Evaluate and recommend any significant enhancements or mid-course corrections
 Planning ahead for the exit strategy before the end of engagement with IA at the end of
the contract period.
1.1.4. Capacity Building & Knowledge Management
Capacity Building and Knowledge Management is integral to today's e-centric world, constitutes
one of the main pillar in NISG's service delivery. NISG plays a pivotal part in building Capacity
Building through its CBKM services under NeGP aimed at improved delivery of public services and
to educate on building internal capacities and knowledge of the various Govt/States/PSU
Departments.
1. Capacity Building
2. CIO Program
3. eGPX – One year eGovernance Program for Executives
4. STeP Program
5. SeMT Orientation
6. Leadership Meet
7. Thematic Workshop
8. Change Management interventions
9. Case Study development –
10. TIMS Portal – Participant Data & Training Knowledge
11. e-Governance Competency Framework
12. e-Gov Community of Practice Chapters
13. Piloting e-Learning Courses
14.
1.1.5. Manpower Augmentation Services (MAS):
While NISG continues to take entire responsibility of providing project management support
towards successful implementation of the projects, certain line ministries/departments only seek
manpower augmentation services from NISG and continue to take responsibility of managing their
own project.
In all such cases, NISG extend its assistance in hiring of Technical and Process Experts and support
engineers. NISG assist in managing the recruitment of the necessary manpower for various
positions with the desired qualifications and experience, through the following activities:
Shortlisting & Recruitment

Organize interviews and facilitate travel reimbursements for outstation candidates,

Preparation of interview proceedings (duly signed by panel),

CTC verification, background verification, rolling out offers

Ensuring candidates to accept the terms and conditions of appointment.
Onboarding of selected candidates

Joining Formalities of selected candidate like completion of Joining forms, including PF, Group
Medi-claim and Accident Insurance forms.

Conduct detailed Orientation Programme to all joinees to enable them to understand the
objective of the project.
Operations

Stakeholder Management
a. Prepare entire HR policies (like business travel, leave, relocation, etc.) for all the
employees as per requirement of the client
b. Updating and sharing joining schedule of all candidates with stakeholders
c. Facilitate formation of Compensation Committee for annual pay revision, performance
related variable pay, market correction and decisions to promote.
d. Facilitate audit by client Finance team and provide clarity to audit observations.
e. Processing of invoices of the personnel appointed by NISG and ensuring remittance of
the payment.
f.

Management of funds and submission of Utilization Certificate to respective clients.
Employee Management
a. Maintenance of employee records,
b. Leave management and other routine administrative functions.
c. Dispatch of complete PF forms to PF consultant
d. Enrolment of employee and family in Group Medi-claim Insurance
e. Enrolment of Personal Accident Insurance
f.
Implementation of Human Resource Information System including Employee
Information Portal, Attendance, Leave module, etc.
g. Facilitate confirmation, contract renewal and performance management process.
h. Preparation and distribution of FORM-16 for individual consultants as well as those on
secondment basis.
i.
Counseling the employees in case of poor performance, attitude and other work related
issues.
j.
Manage all exit formalities including handing over, exit interview, analysis of the
reasons for attrition, etc. to the client.

Administrative Responsibilities
a. Procurement of Laptops and other assets like data card, pen drive, etc.
b. Facilitate mobile, relocation and business travel reimbursements
c. Take disciplinary action in case of RED background verification report, if the employee
has forged any documents, has integrity issues, etc.
d. Processing the invoices of the recruitment firms & other agencies.
e. Submission of the tax deducted with the Income Tax Authorities.

Payroll Inputs
a. Upgrading MIS of all the recruitment related activities
b. Timely input for payroll processing through an Outsourced agency
c. Ensure Variable pay payout to employees happen on a timely basis.
d. Ensure that statutory and regulatory compliances, including Taxes are adhered to
consistently.
NISG assign its senior resources, drawn from different functions like HR, Accounts, Consulting and
Senior Management on part time basis for ensuring smooth coordination of the recruitment
process
Manpower Augmentation Services Projects
15. National eGovernance Division ( NeGD)
16. State e Mission Team (SeMT):
17. UIDAI :
18. Department Of Posts (DOP):
19. National Intelligence Grid (NATGRID):
20. Composite Team: 9 (Bihar, Puducherry, Tripura, UP, Maharashtra)
21. MCA 21
22. National Employees’ State Insurance Corporation (ESIC):
23. Municipal Corporation of Greater Mumbai (MCGM):
24. Department of Industrial Policy and Promotion (DIPP):
25. Passport Sewa Project (PSP):
26. Department of Agriculture & Cooperation (DAC):
27. National Judicial Reference System (NJRS):
.
1.2
Client/Stakeholders Management:
As we have recently completed our journey of 12 years , NISG is handling several e-Government
projects with Central Government, Ministries and State Governments:
Central Government Projects:
1.
2.
3.
4.
5.
6.
Ministry of External Affairs – Passport
Ministry of Corporate Affairs – MCA 21
Ministry of Health & Family Welfare – Health, FSSAI
Ministry of Labor & Employment– ESIC
Department of Industrial Policy & Promotion-e-Biz
Ministry of Commerce and Industry - ITPO
Ministry Specific Projects:
1.
2.
3.
4.
5.
6.
7.
8.
Ministry of Culture- Archaeological Survey of India (ASI)
Ministry of Home Affairs- CCTNS, MoIA PMU, BSF Air Wing
Ministry of Finance- e-DRT PMU
Ministry of Human Resource Development – Education MMP
Ministry of Urban Development – JnNURM PMU
Ministry of Rural Development – MoRD PMU
Ministry of Water Resources – MoWR
Ministry of Defense- AoC, Ministry of Defense PMU
State Specific Projects:
Delhi:
1. Delhi Jal Board (DJB)
2. Delhi Excise, GNCTD
3. Delhi Archives
Kolkata:
1. Ministry of Mines- Geographical Survey of India, Kolkata
Andhra Pradesh:
1. Ministry of Commerce &Industry; Department of Commerce- Tobbaco Board
Other Projects:
1. Ministry of Home Affairs- Central Police Canteen
Public Sector Unit (PSU):
2.
3.
4.
5.
Central Warehousing Corporation (CWC)
Bharat Dynamics Limited, Hyderabad
Electronics Corporation of India -ECIL
Atomic Minerals Directorate for Exploration and Research, Hyderabad
1. Team HR