Learning: Re-Imagined
Re-Inventing Learning at Motel 6
Debbie Ascenzo, Sr. Manager, eLearning
Accor
• Accor Hospitality
• 4,000 hotels worldwide
• Economy to full scale
• Accor Services
• In 40 countries around the
world
• Benefits
• Rewards & Loyalty
• Expense Management
Accor Hospitality
Motel 6 Then
• Founded in
1962
• Original price
per night $6
Motel 6 Now
Academie Accor North America
• Member of Academie Accor Worldwide
• Network of 16 local Academies
• Strategic facility to increase employees’ skills
and performance
• ANA Headquarters - Dallas, TX
• Supports
• Motel 6 Regional Training Centers
• Dallas, TX
• Phoenix, AZ
• Contact Center – Columbus, OH
History of eLearning at Accor
• 2002 – 300 Motel 6 General Managers
• 2003 - Creation of Académie Accor Online
• 2004 - Customized portals by brand
• 2005 – Certification implemented
• 2006 - Académie Australia/New Zealand
• 2007 – Southeast Asia
• 2009 – 25,000 Online University Enrollees
Looking for a New Vendor
• Outgrew current vendor
• Needs
•
•
•
•
•
Better reporting
LMS more flexible and cost effective
Learning programs
Consultative approach with vendor
Better ILT functionality
Changes at Motel 6
• Grow our network to
1100 locations by 2010
• Update all locations to match
our “Phoenix” Prototype
• Build new corporate and
franchise prototypes
• Changing General
Manager (GM) profile
Training meets Business Demands
• Issues
• Enhance MIT training to
encompass changing profile
of GM
• MIT Training currently
saturates trainees
• Solutions
• Training in three phases
• Utilize technology
• SMEs will deliver at all
phases of the training
Previous MIT Training Program
• Two Training Facilities
• Dallas
• Phoenix
• Four Training Managers
• Six week training program
•
•
•
•
OJT
Classroom
Property Management Experience
Property Takeover
• Over 300 GMs trained yearly
Re-invented MIT Curriculum
Phase 1:
• OJT
• Classroom
• Property takeover
Re-invented MIT Curriculum
Phase 2:
• Long Distance
Learning
• Trainee responsible
for enrolling in
sessions
• Provide reports to
AMs
Re-invented MIT Curriculum
Phase 3:
• Long Distance
• Self-Development
• Completion
Blending with Online University
• Create Advanced Group for Motel 6
Blending with Online University
• Create MIT accounts
• Move custom content to OU
Blending with Online University
• Create hard skills assessment for OJT
Blending with Online University
• Select SkillSoft
content for internal
promotes
Blending with Online University
• Create Learning Programs
• Create Dialogue sessions for SMEs
• Set-up registration for Dialogue sessions
• Train SMEs on synchronous training
Blending with Online University
• Release Management Knowledge Center
Motel 6 Learning Growth Model
Benefits of Blending
• Reduced classroom time
• Employee has more responsibility for their
training
• New GM able to apply learning before moving
on
• Phase II & III couldn’t happen without selfenrollment
• Improved reporting to Area Managers
• Lower MIT turnover
• Savings $220,000 per year