Final-Term Papers BY TEhreem Rehmani
Permalink Reply by mano rano ^ _ ^ on March 2, 2014 at 2:04pm
my paper of mgt510
Mcq's was easy nd logical.. atleast 10 to 15 mcqs was from past papers or repeated.
Long questions:
what is meant by policy Deployment?
Define strategy and its components?
define pareto diagram?
Define affinity, tree and arrow diagram?
rest of questions are about quality control etc.
Good Luck..
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Permalink Reply by samaa on March 2, 2014 at 3:18pm
all mcqs from past papers
1 qs about Pareto
1 ........ ISA9000
long qs All management function
if u r CEo of ABC company how u do quality control
list 5 inputs
1 qs anout team
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Permalink Reply by rubeena malik on March 4, 2014 at 1:40am
mcqs from shahzad sadia file and few out of course.
3*3
dysfunactional system characteristic
customer and financial perspective in score card
5learning disciplines,describe any two.
5*5
awakening system characteristics
empowerment
demings 14 points,write any five
disuss any 5 considerations that management could take in account when measuring,
analyzingand reviewing the quality management system
special causes and common causes with example
Permalink Reply by Yasir Mahmood on March 6, 2014 at 2:41pm
Dear fellows my yesterday paper of MGMT510 TQM subjective questions were that:
1. Discuss with reference to Deming "theory of knowledge" in comparison
withPsychology? 5 marks
2. Enlist and describe five inputs of management review meeting. 5 marks
3. Describe prerequisities to ensure for empowerment? 5 Marks
5. Coparison between run charts & control charts? 5 Marks
6. What should be the three properties of a team member? 3 Marks
7. Role of leader in implimenting a TQM approach in an organzation? 3 Marks
Thats all i could remember.
Objective questions were 70% from previous solved paper available on that group.
Best of luck for your exams and results.
Remember me in your prayers.
Dr.Yasir Mahmood
MBA- Management (2.5 Years Final semester)
UAE
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Permalink Reply by Amjad Cheema on March 7, 2014 at 6:46pm
For those who still have to pass the hellish TQM, here's my today's paper:
MCQs (5% old, 95% new, but prepare the topics of balance score card and
special/common causes really well)
Subjective:
1. Calculate mean.
2. Components of control chart with graphical representation.
3. Process variation... Special & common causes, with example.
4. Define affinity, tree, and arrow diagram.
5. Inputs in design and development ISO9001
6. What is the difference between leadership & management?
7. Characteristics of awakening system in the levels organizational maturity.
8. Explain balance score card.
Hope this helps someone in need!
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Permalink Reply by sania jamil on July 23, 2013 at 4:25pm
Thanks a lot.
Continued after the jump ....
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Permalink Reply by numan aslam on July 23, 2013 at 8:14pm
thanks usman bhai..
u made our day..
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Permalink Reply by wishi on July 23, 2013 at 9:37pm
my 60% subjective papers just from control charts
prepare lst lesson wid concentration u ll got 90% over all
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Permalink Reply by Shair Banoo on July 24, 2013 at 11:56am
My today’s Paper (mgt510) 23-07-2013
Final term Spring-2013 Overseas
1. Explain briefly the following perspectives in balance scorecard.
(Marks=1.5+1.5)
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The Customer Perspective
The Financial Perspective
1. 2.
Prof. Peter Senge of MIT portrays organizational learning as going
beyond the mere capture of knowledge and identifies five learning
disciplines. Explain briefly any two of the learning disciplines.
03
1. 3.
What was Deming’s view to measure quality?
03
1. 4.
There are various stages of Team Growth. What can be the feelings of
a leader during forming stage? Also discuss the role of leadership in
“forming”? 05
1. Forming:
2. Storming
3. Norming
4. Performing
5. Adjourning
 Forming:
Feelings:
i.
Excitement, optimism& anticipation
ii. Pride being chosen
iii. Anxiety, fear & suspicion.
Forming: Leadership:
To build trust & confidence, team leader should:
 Quickly help to introduces/know about each
member.
 Provide clear direction & purpose.
 Provide information to get start.
 Involve members in developing, clarifying
plans, roles & ways of working together.
1. 5.
Explain the special causes and common causes of variation with the
help of example of any organization.
05
1. 6.
How does policy deployment process takes place according to Hoshin
Kanri?
05
1. 7.
What are the structural rationality and philosophy of change in the
total quality model? (Marks=2.5+2.5)
05
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Permalink Reply by Ammar Ali on July 24, 2013 at 5:53pm
mjy b kafi kuch aaya hai iss file se
thanks attari
Permalink Reply by Fighting Falcon Shakeel on July 17, 2013 at 11:42pm
Thanks to VU that at last the semester activities like assignments, GDBs and Quizes have
finished prior to 2 days to Final Term Exams. So now put your head down on studies and
work hard for 12 / 14 days. Best of luck to all my friends / vustudent family members.
Pray also for me. BEST OF LUCK
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Permalink Reply by M.Tariq Malik on July 20, 2013 at 11:14am
MGT510 Today’s Paper on 20th July 2013
Total Questions
= 64
Total Marks = 88 Total 1 Mark MCQ = 56
Total 3 Marks Short Questions = 4
Total 5 Marks Long Questions = 4
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Permalink Reply by Fighting Falcon Shakeel on July 20, 2013 at 1:41pm
Tariq Bhai, questions are required. I think u need to motivate people for helping others.
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Permalink Reply by M.Tariq Malik on July 20, 2013 at 11:14am
Please Share your Current Papers Final Term Papers Spring 2013
Questions/Pattern here to help each other.
Share your today final term paper here in reply of this discussion
Share Your Current Final Term Papers (Questions/Pattern) from 20 July 2013 to 31
July 2013 to help each other.
Thanks
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Permalink Reply by tehrim on July 20, 2013 at 5:05pm
Mostly new Mcqs and from ISO lecs
Subjective part:
Deming cycle (5)
Leadership qualities 5
Organizational excellence policy
Attributable and variable process charts uses 5
Policy deployment 3
Qualities of team member 3
Quality control 3
Traditional view and quality perspective approach 3
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Permalink Reply by M.Tariq Malik on July 20, 2013 at 5:07pm
tehrim thanks for sharing ur paper to help other fellows..best of luck for ur result
Attention Related Final Term papers Spring 2013: All Fellows You don’t need to go
at any other site for current Final Term papers Spring 2013, Because All discussed
data/sharing of our members in this discussion are going from here to other sites. You can
judge this at other sites yourself. So don’t waste your precious time with different links.
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Permalink Reply by ‫ دل بنجارا‬on July 20, 2013 at 5:46pm
How would you rationalize functions of QFD as a tool to translate customer
requirements into technical requirements? 5
Variable Statistical control and Attribute Statistical control 5
Implementing a Quality Management System role of middle management 5
customer and supplier relations in side of an organization5
duties of owner of critical success factor 3
Role of sponsor in core process of an organization 3
How can the problem arising in quality control be solved by using creativity?3
The Supplier-Input-Process-Output-Customer diagram induced a high level map
the process that “map out its basic steps” Explain the element of this process? 3
30 sa 40 mcqs SHAHZAD wali 76 pages wali sa ai howy thy
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Permalink Reply by Muhammad Shahzad on July 20, 2013 at 5:52pm
thnks to all, agr ksi k pas subjective file hai to plz upload
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Permalink Reply by M.Tariq Malik on July 20, 2013 at 7:07pm
ANJUM RIAZ (MBA ) thanks for shairng ..keep it up
Attention Related Final Term papers Spring 2013: All Fellows You don’t need to go
at any other site for current Final Term papers Spring 2013, Because All discussed
data/sharing of our members in this discussion are going from here to other sites. You can
judge this at other sites yourself. So don’t waste your precious time with different links.
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Permalink Reply by Ozair Akram on July 20, 2013 at 7:33pm
mjy shahzad wali file ni mil rai plz upload kar do??
or agr subjective file hy to wo b upload kar do......
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Permalink Reply by tehrim on July 21, 2013 at 10:30pm
aaty hai meray buht saary aayeain thay from ISO
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Permalink Reply by M.Tariq Malik on July 22, 2013 at 3:28pm
MGT510 Today’s Paper on 21th July 2013
Total Questions = 64 Total Marks = 88 Total 1 Mark MCQ = 56
Total 3 Marks Short Questions = 4 Total 5 Marks Long Questions = 4
How would you rationalize functions of QFD as a tool to translate customer requirements
into technical requirements? 5
Variable Statistical control and Attribute Statistical control 5
Implementing a Quality Management System role of middle management 5
customer and supplier relations in side of an organization5
duties of owner of critical success factor 3
Role of sponsor in core process of an organization 3
How can the problem arising in quality control be solved by using creativity?3
The Supplier-Input-Process-Output-Customer diagram induced a high level map the
process that “map out its basic steps” Explain the element of this process? 3
Reply by silent_fairy on July 23, 2013 at 6:17pm
mje ISO 9000 ki certification k steps nhi mil rhe kiss lecture main hain?
plz guide me i m confused in the order of the steps
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Permalink Reply by jugnoo on July 24, 2013 at 1:24am
lecture 21
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Permalink Reply by jugnoo on July 24, 2013 at 1:25am
23 july 2013
Mcqs were new and from the whole book
3 marks
Role of top managers in organization and how they make work force effective?
What are techniques for gathering data?
What is team and what qualities should a team member have?
What are the effets f inspection on working of organization?
5 marks
Explain variable and attribute ontrol harts?
Why standerdisation is important for orgnisation?
What skills leader should have to import quality in orgniation?
How orgnition and market leadership can be achieved?
Remember me in your prayers
Best of luck
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Permalink Reply by silent_fairy on July 24, 2013 at 4:08pm
mje is subject k short notes mil skte hain plz?
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Permalink Reply by Fighting Falcon Shakeel on July 29, 2013 at 11:40am
jugnoo, thanks for sharing.
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Permalink Reply by Ammar Ali on July 24, 2013 at 6:34pm
shehzad saqib file is so helpful, mjy kafi kuch uss main se aaya
thanks bro
ly 25, 2013 at 9:33pm
25-07-2013
MCQ's kuch old baki sab k sab new
and subjective paper is as under
How would you rationalize the role of quality function deployment as a tool to translate
customer requirements into technical requirements?
What is purpose or flow chart?
Flow chart depicts the certain aspects of processes & Kauro Ishikawa defined the
flowchart as one of the seven basic quality control tools.
1. Flowcharts are used in designing and documenting complex processes or
programs.
2. they help visualize what is going on and thereby help the people to
understand a process.
3. They are the graphical description of processes that help the people to
better understand process & solve them.
4. Help the employees to realize how they fit-in to a process.
5. By developing flowchart, employees/ workers begin to feel a sense of
ownership in process& become more willing to work on improvement.
Calculate the mean.0,2,5,9,12 ?
Why routine inspection creates problems in the organization?
How and when the fishbone diagrams constructed?
What are the requirements for total quality for Human Resources and how can the
managers ensure empowerment in the organization?
60 finals +31=91I have to work hard &
achieve 60 in finals & 31 ov mid will
make 91=A+ grade in sha Allah
How does policy deployment process takes place according to Hashin Kanri?
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Permalink Reply by Bunny on July 25, 2013 at 10:04pm
MCQs are not from shahzaid 76 file only few from it.
subject is 80% from this file
Attachments:
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MGT510FinalTermSubjectivebyUSMANATTARI.doc, 122 KB
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Permalink Reply by M.Tariq Malik on July 25, 2013 at 10:56pm
Rocky thanks for sharing ur paper..best of luck for ur result
Attention Related Final Term papers Spring 2013: All Fellows You don’t need to go
at any other site for current Final Term papers Spring 2013, Because All discussed
data/sharing of our members in this discussion are going from here to other sites. (Other
sites Admins/mods Copy from here & posted at their sites with fake IDs or original
name: p). you can judge this at other sites yourself. So don’t waste your precious time
with different links.
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Permalink Reply by M.Tariq Malik on July 25, 2013 at 11:09pm
muhammad javid arif thanks for sharing ur paper ..best of luck for ur result
Attention Related Final Term papers Spring 2013: All Fellows You don’t need to go
at any other site for current Final Term papers Spring 2013, Because All discussed
data/sharing of our members in this discussion are going from here to other sites. (Other
sites Admins/mods Copy from here & posted at their sites with fake IDs or original
name: p). you can judge this at other sites yourself. So don’t waste your precious time
with different links.
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Permalink Reply by Madiha Ehsan on July 26, 2013 at 9:00am
1: Flow charts is an effective tool for data collection and analysis . Comment on this
statement. (3)
2: What are the responsibilities of steering committee and team members during the
awareness of group process. (3)
3: What is the purpose of policy deployment .(3)
4: Differentiate between inter and external customers. (3)
5: Describe the role of each :
Affinity Diagram (2): this is a technique for gathering & organizing number of
ideas, opinions & facts relating to a broad problem or subject area.
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Enables problem solvers to shift large volume of information efficiently &
Identify natural patterns
Identify grouping among information.
Tree Diagram (1): it maps out paths & tasks that need to be accomplished to
complete the specific project or to reach a specific goal.
Arrow Diagram (2): it is used by the construction planners for years in the form of
CPM & PERT projects planning techniques.
6: Compare and contrast run charts and control charts. (5)
7: How do the team member realize that the ground rules were not established for team
work. (5)
8: How is the integration of people and performance viewed in total quality philosphy.
(5)
Permalink Reply by M.Tariq Malik on February 20, 2013 at 5:34pm
MGT510 Total Quality Management (alt.
code=MGMT510)
Today Final Term Paper Fall 2012
On 20 Feb 2013
Total Questions: 60
Total Marks: 78
Total MCQs: 54 (Each of 1 Mark)
Total Short Questions: 3 (Each of 3 Mark)
Total Long Questions: 3 (Each of 5 Mark)
Describe the stage of replacement; what is the strategy adopted by the competitors of
20th century and why? 3 marks
Advantages and the use of the fish bone diagram? 3marks
What is the juran's tirlogy? 3marks
What are the motivation factors which influence to register ISO 9000?5marks
What are the special and common causes of the variations explain with the example of
any organization? 5 Marks
Do you think that empowerment has the degree of involvement of the employees
explain?5 marks
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MGT510_Mega_File_of_Final_term_Papers_Solved_Quizzes.pdf, 765 KB
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Permalink Reply by M.Tariq Malik on February 20, 2013 at 5:34pm
MGT510 Total Quality Management (alt.
code=MGMT510)
Today Final Term Paper Fall 2012
On 20 Feb 2013
Total Questions: 60
Total Marks: 78
Total MCQs: 54 (Each of 1 Mark)
Total Short Questions: 3 (Each of 3 Mark)
Total Long Questions: 3 (Each of 5 Mark)
Describe the stage of replacement; what is the strategy adopted by the competitors of
20th century and why? 3 marks
Advantages and the use of the fish bone diagram? 3marks
What is the juran's tirlogy? 3marks
What are the motivation factors which influence to register ISO 9000?5marks
What are the special and common causes of the variations explain with the example of
any organization? 5 Marks
Do you think that empowerment has the degree of involvement of the employees
explain?5 marks
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Permalink Reply by fairy ahmed on February 20, 2013 at 6:49pm
mujhe short notes chahye mgt510 k final term k leye plzzzzzzzzzzzzzzzzzz koi post kar
de plzzzzzzzzzzzzzzzzzzzzzz
total question 64
describe the stage of replacement,what are the strategy adopter by the competitors of 20th
century and why? 3 marks
advantages and the use of the fish bone diagram? 3marks
explain dysfunctional level of organization at maturity level?
what is the juran's tirlogy?
what are the motivation factors which influence to register ISO 9000?5marks
What are the special and common causes of the variations explain with the example of
any organization ? 5 Marks
Do you think that empowerment has the degree of involvement of the employees explain
?5 marks
some of them are conceptual but mostly to the point like what is the name of the book of
shewhart? 2) following are the measure of location except ?
conceptual Mcq have not long and big scenarios although short and precise
Time: 120Min
Total Marks: 86 {(52 MCQs) + 3 Questions (3 Marks) + 5 Questions (5 Marks)}
Briefly Define Matrix Diagram and Relations Diagram (3 Marks)
Define Team and enlist qualities of a good team member (3 Marks)
Role of sponsor in core process of an organization (3 Marks)
Explain Demings Chain Reaction (5 Marks)
Characteristics of developing process during Maturity
levels (5 Marks)
Benefits of QFD? (5 Marks)
Attaching a quiz file which I prepared last night, almost 50% quizzes were from
it.......Please find the attachment
Permalink Reply by muhammad abid on February 23, 2013 at 5:46pm
MGT 510
TOTAL MCQ 52
short question 3*3
long question 5*3
1.People usually go through four stages when learning new concepts or skills. Suppose
you are learning to play a video game for the first time, explain briefly any three stages of
learning 3marks
2.Advantages and the use of the fish bone diagram 3 marks
3.difference between control chart and
4.importance of empowerment
examiner se sheet le..us k 4 piece kery..aur sub ko 1 ,2 ,3 ,4
no de.....
sub se pehly Darood sharief perhy phir purchi pehnky aur utha k dekhy k knsa no aya
hia.aur click ker k save ker de,,,,,,,
old papers se sirf 4 se 5 MCQ aye the.....baqi sub conceptual the..........
thanx
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Permalink Reply by sani sweet on February 24, 2013 at 8:28pm
How a company will specify that product requirements have been met?
You want yourself get admitted to ABC university. How would you judge quality of
education of uni?
How would you rationalize functions of QFD as a tool to translate customer requirements
into technical requirements?
Find mean 0,2,5,9,12
Differentiate between leadership and management?
How solution is planned and implemented in seven step of problem solving?
Being CFO of ABC company, what are pre-requisites you should ensure for successful
empowerment in your company?
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Permalink Reply by Humaira Ahmad on March 2, 2013 at 8:41pm
52 mcqs... 3 qs. 3 marks 5 qs. 5 marks. Total 60 questions..
MCQS main ISO bht aya aur Free throwing cause and effect
diagram ATTACHED FILE main se kafi mcqs ae thy
Subjective Questns ye thy
1. Flowchart 3 marks
2. any 3 Learning stages 3 marks
3. Empowerment se related questn tha 5 marks
4. Variable Statistical control and Attribute Statistical control 5 marks
5. Implementation of quality 5 marks
6. How to create organizational excellence? 5 marks
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7. Leadership and team work 5 mark
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Permalink Reply by Sana Sunny ツ on February 15, 2012 at 1:50am
Mgt510 Fall 2011 Final Term Feb 2012 – VU Current Paper – 14 Feb 2012
mcqs were from past papers ammm approx…80% so must do past papers
difference between leadership and management.
what are the responsibilites of the top management in implementing a quality
strategy?and how they gain an involvement with the others mangers?
Briefly explain as to how a management can be improved?
role of top management in quality
What are the responsibilities of Steering Committee and team members during awareness
group?
statistical process control ?finalization of this process?
what was product design in old paridgm?
Permalink Reply by Sana Sunny ツ on February 15, 2012 at 1:50am
Mgt510 Fall 2011 Final Term Feb 2012 – VU Current Paper – 14 Feb 2012
1.problem solving tool leads to process product/service do you agree with theis statement
justify
your
answer.
2.Why do companies emphasize on the standerdization of quality ?
3. What are the awakening system in the level of organizational
maturity?
4. How is the integration of the people & performance in the quality philosophy?
3
Marks
Question:
1.
Briefly
different
b/w
the
strategy
component
of
management.
2. What are the components of Control chart. Explain control chart with the help of
Graphical
representation.
3.
Why
do
Companies
use
the
BQA
Criteria
of
framework?
4. What are the responsibilities of Steering Committee and team members during
awareness group
8. Conceptual questn.. 3 marks
This Discussion
Permalink Reply by Asim on February 11, 2012 at 12:30pm
w
hat is the purpose of an organization and the purpose of ISO 9001? (3 Marks)
2. People usually go through four stages when learning new concepts or skills. Suppose
you are learning to play a video game for the first time, explain briefly any three stages of
learning. (3 Marks)
3. What are the advantages and uses of fish bone diagram? (3 Marks)
4. Being incharge of a fast food restaurant, what guiding principles you would
recommend to improve the customer-supplier relationship? (3 Marks)
5. Apple Inc. needs to determine what is pertinent for the services to be designed and
developed and to create requirements specification. What specifically the incorporation
needs to address? (5 Marks)
6. What does this mathematical expression imply? (5 Marks)
Total Quality = Performance
Expectation
7. What are the beneficial team behaviors for a successful team? (5 Marks)
8. What are the different steps to determine the core processes from mission? (5 Marks)
9. How can customer requirement can be converted to customer satisfaction? (5 Marks
Reply by M.I on August 21, 2010 at 2:54pm
My TQM paper
Any two types of learning
How creativity help decision making in TQ
Type of statistical data
Difference b/w action plane and strategies
MCQs are very conceptual
Pray for me
Regards
MARIA IQBAL
Permalink Reply by M.Tariq Malik on February 14, 2011 at 5:50pm
salam todays was my mgt 510 paper.objective was very difficult and hardly 7 objective
came from quizes ....and same objective are repeted many times. could you imagine that
there is no objective from the whole iso chapters neither came from the end chapters of
staistical controls.....so be prepare yourself.... there are total 64 questions 57 are mcqs 3
question of 3 marks and 4 questions of 5 marks......
subjective questions are as follows..
Q: what is deming view of variation? 5 marks
Q: what are the behviours which are apply to get a successful team? 5 marks
Q: how organization mangament system can be improved? 5 marks
Q: goal and target of the organistic model? 3 marks
Q: what are the consideration for applying the quality deployment system? 5 marks
Q: what is the responsibilty of owner process ? 3 marks
Q: what are the responsibilites of the top management in implementing a quality
strategy?and how they gain an involvement with the others mangers? 3 marks
By
Suleman Saleem
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Permalink Reply by M.Tariq Malik on July 16, 2011 at 1:03pm
MGT510 Current paper
1. Why the six sigma process is initiate by building a SIPOC Diagram? (3 Marks)
2. How can the problem arising in quality control be solved by using creativity? (3
Marks)
3. What is the objective of process capability? (3 Marks)
4. Briefly differentiate b/w the two components of strategic management (3 Marks)
5. Why does a company focus on quality list any five points. (5 Marks)
6. What is the responsibility of the manager of vicor corporation regarding
competency, awareness and training employees (5 Marks)
7. What are the beneficial team behavior for successful team? (5Marks)
8. What the "how" is converted to "what" in policy deployment matrix diagram
(goal translation process)? (5 Marks)
9. Which leadership skills you will consider necessary to bring quality in the
organization? (5 Marks)
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Permalink Reply by Black Mist on July 17, 2011 at 1:41pm
Attached MGT510 Final Term Paper Dated 17 July 2011.
Please use this document for information and guidance only. I will not be liable in
anyways whatsoever for the consequences arising out of the usage of this document.
Download the file by clicking HERE
Regards
BM
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Permalink Reply by Brown_eyes on July 17, 2011 at 11:56pm
ustad g clicking here wali jaga par b koi file nahi hai...kal mara paper hai yaar kuj karoo...
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Permalink Reply by M.Tariq Malik on July 21, 2011 at 9:33pm
TOTAL QUALITY MANAGEMENT-MGT510
On: 20 JULY, 2011-FINALTERM
BY: ARSLAN
1.
What is the purpose of an organization and the purpose of ISO 9001?
Marks)
(3
2.
People usually go through four stages when learning new concepts or skills.
Suppose you are learning to play a video game for the first time, explain briefly any
three stages of learning.
(3 Marks)
3.
What are the advantages and uses of fish bone diagram?
(3 Marks)
4.
Being incharge of a fast food restaurant, what guiding principles you would
recommend to improve the customer-supplier relationship? (3 Marks)
5.
Apple Inc. needs to determine what is pertinent for the services to be designed
and developed and to create requirements specification. What specifically the
incorporation needs to address?
(5 Marks)
6.
What does this mathematical expression imply?
Total Quality
=
(5 Marks)
Performance
Expectation
7.
What are the beneficial team behaviors for a successful team?
(5 Marks)
8.
What are the different steps to determine the core processes from
mission?
(5 Marks)
9.
How can customer requirement can be converted to customer
satisfaction?
(5 Marks)
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Permalink Reply by M.Tariq Malik on February 12, 2012 at 6:42pm
mgt 510 final term 2012
Total question 64
56 mcqs and 4 question 3 marks and 4 question 5 marks
3 marks questions are:
What are the advantages and uses of fish bone diagram?
What is the responsibility of owner process?
Explain appraisal costs with the help of examples.
The European Quality Award is divided into two parts to which these are
awarded?
5 marks questions are:
Briefly explain as to how a management can be improved?
The Supplier-Input-Process-Output-Customer diagram induced a high level map the
process that “map out its basic steps” Explain the element of this process?
What are the requirements of total quality for human resources and how can the managers
ensure empowerment in the organization?
Discuss the motivational factors that stimulate companies to obtain ISO certification.
Reply by Asim on February 11, 2012 at 12:30pm
w
hat is the purpose of an organization and the purpose of ISO 9001? (3 Marks)
2. People usually go through four stages when learning new concepts or skills. Suppose
you are learning to play a video game for the first time, explain briefly any three stages of
learning. (3 Marks)
3. What are the advantages and uses of fish bone diagram? (3 Marks)
4. Being incharge of a fast food restaurant, what guiding principles you would
recommend to improve the customer-supplier relationship? (3 Marks)
5. Apple Inc. needs to determine what is pertinent for the services to be designed and
developed and to create requirements specification. What specifically the incorporation
needs to address? (5 Marks)
6. What does this mathematical expression imply? (5 Marks)
Total Quality = Performance
Expectation
7. What are the beneficial team behaviors for a successful team? (5 Marks)
8. What are the different steps to determine the core processes from mission? (5 Marks)
9. How can customer requirement can be converted to customer satisfaction? (5 Marks)