NHS WIGAN BOROUGH CCG
Latest survey results
July 2015 publication
Version 1| Internal Use Only
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Contents
This slide pack provides results for the following topic areas:
Introduction and guidance…………………….…………………………………………………………………..Slide 3
Overall experience of GP surgeries……………………………………………………………………………...Slide 8
Access to GP services………..……………………………………………………………………………………Slide 14
Making an appointment…………………………………………………………………………………………….Slide 23
Waiting times at the GP surgery.….…………………………………………………………………………......Slide 34
Perceptions of care at patients’ last GP appointment………………………………………………….........Slide 38
Perceptions of care at patients’ last nurse appointment………………………………………………….…Slide 43
Satisfaction with the practice’s opening hours.……………………………………………………………….Slide 48
Out-of-hours GP services.…………………………………………………………………………………………Slide 52
Statistical reliability..………………………………………………………………………………………………..Slide 55
Want to know more?………………………………………………………………………………………………..Slide 57
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Introduction and guidance
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Background information about the survey
•
The GP Patient Survey (GPPS) is an England-wide survey, providing practice-level
data about patients’ experiences of their GP practices.
•
Ipsos MORI administers the survey on behalf of NHS England.
•
For more information about the survey please refer to the end of this slide pack or visit
https://gp-patient.co.uk/.
•
This slide pack presents some of the key results for NHS WIGAN BOROUGH CCG.
•
The data in this slide pack are based on the July 2015 GPPS publication. This
combines two waves of fieldwork, from July to September 2014 and January to March
2015, providing practice-level data.
•
In NHS WIGAN BOROUGH CCG, 22,438 questionnaires were sent out, and 7,239 were
returned completed. This represents a response rate of 32%.
•
In 2015, Area Teams were combined to form 13 Regions. This slide pack makes
reference to Area Team results. Future reports will refer to the newly established
Regions.
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Introduction
•
The GP Patient Survey measures patients’
experiences across a range of topics, including:
- Making appointments
- Waiting times
•
However, given the consistency of the survey across
organisations and over time, GPPS can be used as
one element of evidence.
•
It can be triangulated with other sources of feedback,
such as feedback from Patient Participation Groups,
local surveys and the Friends and Family Test, to
develop a fuller picture of patient journeys.
•
This slide pack is intended to assist this
triangulation of data. It aims to highlight where
there may be a need for further exploration.
•
Practices and CCGs can then discuss the findings
further and triangulate them with other data – in order
to identify potential improvements and highlight best
practice.
•
The following slide suggests ideas for how the
data can be used to improve services.
- Perceptions of care at appointments
- Practice opening hours
- Out-of-hours services
•
The GP Patient Survey provides data at practice level
using a consistent methodology, which means it is
comparable across organisations and over time.
•
The survey has limitations:
-
Sample sizes at practice level are relatively small.
-
The data are provided twice a year rather than in
real time.
The survey does not include qualitative data which
limits the detail provided by the results.
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Guidance on how to use the data
The following suggest ideas for how the data in this slide pack can be used and interpreted to
improve GP services:
•
Comparison of a CCG’s results against
the national average or Area Team
average: this allows benchmarking of the
results to identify whether the CCG is
performing well, poorly, or in line with
others. The CCG may wish to focus on
areas where it compares less favourably.
•
Analysing trends in a CCG’s results
over time: this provides a sense of the
direction of the CCG’s performance over
time. The CCG may wish to focus on areas
that have seen declines over time.
•
Considering questions where there is a
larger range in responses among
practices or CCGs: this highlights areas
in which greater improvements may be
possible, as some CCGs or practices are
performing significantly better than others.
The CCG may wish to focus on areas with
a larger range in the results.
•
Comparison of practices’ results within
a CCG: this can identify practices within a
CCG that seem to be over-performing or
under-performing compared with others.
The CCG may wish to work with individual
practices: those that are performing
particularly well may be able to highlight
best practice, while those performing less
well may be able to improve their
performance.
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Interpreting the results
•
The number of respondents answering (the
base size) is stated for each question. The
total number of responses is shown at the
bottom of each chart.
•
All base sizes shown in this document are
weighted to retain consistency across GPPS
reports, so the actual number of responses
may be higher or lower. To view unweighted
base sizes for all questions reported in this
slide pack, please refer to the Excel reports
on the GPPS website (see the ‘Want to know
more?’ section of this slide pack for details of
where these are located).
•
•
Where a result for the ‘Area Team/AT’ is
presented, this refers to the overall score
across GREATER MANCHESTER AREA
TEAM.
All comparisons are indicative only.
Differences may not be statistically
significant – particularly when comparing
practices due to low numbers of
responses.
•
•
For guidance on statistical reliability, or for
details of where you can get more information
about the survey, please refer to the end of
this slide pack.
*
Trends:
-
•
data have been
suppressed and results
- July 2014: refers to the July 2014
publication (fieldwork July to September will not appear within the
charts. This is to prevent
2013 and January to March 2014).
individuals and their
responses being
Maps:
identifiable in the data.
For further information on using the data
please refer to the end of this slide pack.
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When fewer than 10
patients respond
July 2015: refers to the July 2015
In cases where fewer
publication (fieldwork July to September than 10 people have
answered a question, the
2014 and January to March 2015).
- CCG and practice-level results are also
displayed in maps, with results split
across 5 bands (or ‘quintiles’) in order to
have a fairly even distribution at the
national level of CCGs/practices across
each band.
•
More than 0.5% but
less than 1%
100%
Where results do not sum
to 100%, or where
individual responses (e.g.
fairly good; very good) do
not sum to combined
responses
(e.g. very/fairly good) this
is due to rounding.
Overall experience of GP surgeries
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Overall experience of GP surgery
Overall, how would you describe your experience of your GP surgery?
CCG’s results
CCGs’ results over time
87%
4%
July 2015
Very good
9%
July 2015
Good
Fairly good
Poor
Neither good nor poor
5%
Fairly poor
July 2014
39%
Good
Very poor
Poor
July 2014
Poor
CCG range in AT – % Good
Practice range in CCG – % Good
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
68%
100%
80%
88%
%Good = %Very good + %Fairly good
%Poor = %Very poor + %Fairly poor
Base: All those completing a questionnaire: CCG 2015 (4,926); CCG 2014 (5,194); National (841,444)
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85%
3%
Good
48%
88%
4%
National results
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Overall experience:
how the CCG’s results compare to other CCGs within the Area Team
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying very/fairly good
Results range from
80%
to
88%
Comparisons are indicative only: differences may not be statistically significant
Base: All those completing a questionnaire: CCG bases range from 2,532 to 4,926
%Good = %Very good + %Fairly good
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Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying very/fairly good
Results range from
68%
to
100%
Comparisons are indicative only:
differences may not be statistically
significant
Base: All those completing a questionnaire: Practice bases range from 22 to 257
%Good = %Very good + %Fairly good
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0%
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Base: All those completing a questionnaire: Practice bases range from 22 to 257
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BROOKMILL MEDICAL CENTRE
DR ELLIS & KREPPEL
DR MAUNG & PARTNERS
DR MOHAN-KUMAR & PARTNERS
Area Team
ASTLEY GENERAL PRACTICE
BRYN CROSS SURGERY
SIVAKUMAR & PARTNER
DR MUNRO & PARTNERS
INTRAHEALTH FAMILY PRACT
INTRAHEALTH MARSH GREEN
DAS DN
CCG
PREMIER HEALTH TEAM
BEECH HILL MEDICAL PRACTICE
INTRAHEALTH TYLDESLEY
DR SPIELMANN & PARTNERS
GUPTA K
Practices
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
PENNYGATE MEDICAL CENTRE
BRADSHAW MEDICAL CENTRE
CCG
SHAHBAZI SS
DR ANIS & ANIS
LOWER INCE SURGERY
DR PATEL, KAMATH & PARTNERS
ASPULL SURGERY
STANDISH MEDICAL PRACTICE
Area Team
PITALIA SK
ULLAH M
DR TRIVEDI & TRIVEDI
DR NINAN & PARTNERS
BRAITHWAITE SURGERY
DR R ANDERSON & DR M AHMED
DR SHARMA & GHOSH
SAXENA L
THOMPSON ART
XAVIER CA
PEMBERTON SURGERY
KHATRI K
INCE SURGERY
DR AHMAD & PARTNERS
DR ALISTAIR ASHTON
DR D & M PAL
LEIGH FAMILY PRACTICE
Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Percentage of patients saying good
National Average
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Good = %Very good + %Fairly good
Overall experience – how the CCG’s practices compare
Overall, how would you describe your experience of your GP surgery?
Practices
CCG
Area Team
National Average
Percentage of patients saying good
100%
90%
80%
70%
60%
50%
40%
30%
20%
GRASMERE SURGERY
DR PT MAHADEVAPPA
DALTON TM
OLLERTON A
DR JD SEABROOK
ELLIOT STREET SURGERY
GRASMERE SURGERY
DOUBLET-STEWART MPH
MARUS BRIDGE PRACTICE
DR AK & N ATREY
DR KK CHAN
DR CP KHATRI
ORMEROD HOUSE
ZAMAN
INTRAHEALTH LSV
ESA BH
DR SMITH & PARTNERS
THE DICCONSON GROUP PRACTICE
SHARMA & PARTNERS
INTRAHEALTH PLATT BRIDGE
HATIKAKOTY N
FOXLEIGH FAMILY SURGERY
0%
LILFORD PARK SURGERY
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Good = %Very good + %Fairly good
Base: All those completing a questionnaire: Practice bases range from 22 to 257
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Access to GP services
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Ease of getting through to GP surgery on the phone
Generally, how easy is it to get through to someone at your GP surgery on the phone?
CCG’s results
CCG’s results over time
74%
23%
July 2015
79%
18%
July 2014
Very easy
7%
Not easy
71%
3%
Easy
July 2015
National results
28%
Easy
Fairly easy
15%
Not very easy
26%
Not at all easy
Haven't tried
Easy
46%
July 2014
Not easy
Not easy
Practice range in CCG - % Easy
CCG range in AT - % Easy
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
42%
99%
59%
77%
%Easy = %Very easy + %Fairly easy
%Not easy = %Not very easy + %Not at all easy
Base: All those completing a questionnaire: CCG 2015 (4,992); CCG 2014 (5,279); National (854,501)
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0%
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Base: All those completing a questionnaire: Practice bases range from 23 to 260
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Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Easy = %Very easy + %Fairly easy
ASPULL SURGERY
FOXLEIGH FAMILY SURGERY
PITALIA SK
GUPTA K
Area Team
DR MAUNG & PARTNERS
INTRAHEALTH FAMILY PRACT
GRASMERE SURGERY
ULLAH M
STANDISH MEDICAL PRACTICE
SHARMA & PARTNERS
THOMPSON ART
CCG
KHATRI K
LILFORD PARK SURGERY
BRAITHWAITE SURGERY
OLLERTON A
INCE SURGERY
Practices
DR MOHAN-KUMAR & PARTNERS
DR ANIS & ANIS
MARUS BRIDGE PRACTICE
DR MUNRO & PARTNERS
INTRAHEALTH TYLDESLEY
SHAHBAZI SS
BRADSHAW MEDICAL CENTRE
ORMEROD HOUSE
CCG
LOWER INCE SURGERY
BRYN CROSS SURGERY
BROOKMILL MEDICAL CENTRE
DR NINAN & PARTNERS
XAVIER CA
Area Team
ZAMAN
DR ALISTAIR ASHTON
PENNYGATE MEDICAL CENTRE
DR AHMAD & PARTNERS
DR SPIELMANN & PARTNERS
DR R ANDERSON & DR M AHMED
DR PATEL, KAMATH & PARTNERS
LEIGH FAMILY PRACTICE
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
DR SMITH & PARTNERS
THE DICCONSON GROUP PRACTICE
PEMBERTON SURGERY
BEECH HILL MEDICAL PRACTICE
Ease of getting through to GP surgery on the phone:
how the CCG’s practices compare
Generally, how easy is it to get through to someone at your GP surgery on the phone?
National Average
100%
Percentage of patients saying it is ‘easy’ to get through to someone on the phone
90%
80%
70%
60%
50%
40%
30%
20%
10%
Ease of getting through to GP surgery on the phone:
how the CCG’s practices compare
Generally, how easy is it to get through to someone at your GP surgery on the phone?
Practices
CCG
Area Team
National Average
Percentage of patients saying it is ‘easy’ to get through to someone on the phone
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR PT MAHADEVAPPA
ASTLEY GENERAL PRACTICE
HATIKAKOTY N
DR SHARMA & GHOSH
DR JD SEABROOK
GRASMERE SURGERY
DR KK CHAN
DR CP KHATRI
DALTON TM
DR ELLIS & KREPPEL
DR TRIVEDI & TRIVEDI
ELLIOT STREET SURGERY
INTRAHEALTH LSV
PREMIER HEALTH TEAM
ESA BH
SIVAKUMAR & PARTNER
DAS DN
DOUBLET-STEWART MPH
DR D & M PAL
INTRAHEALTH MARSH GREEN
INTRAHEALTH PLATT BRIDGE
DR AK & N ATREY
0%
SAXENA L
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: Practice bases range from 23 to 260
%Easy = %Very easy + %Fairly easy
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Helpfulness of receptionists at GP surgery
How helpful do you find the receptionists at your GP Surgery?
CCG’s results
CCG’s results over time
89%
9%
July 2015
Very helpful
7%
July 2015
Helpful
Fairly helpful
Not helpful
July 2014
Not very helpful
11%
Not at all helpful
40%
Don't know
Helpful
Not helpful
July 2014
Not helpful
CCG range in AT - % Helpful
Practice range in CCG - % Helpful
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
78%
100%
85%
89%
%Helpful = %Very helpful + %Fairly helpful
%Not helpful = %Not very helpful + %Not at all helpful
Base: All those completing a questionnaire: CCG 2015 (4,980); CCG 2014 (5,277); National (853,740)
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87%
3%
Helpful
48%
89%
8%
National results
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0%
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Base: All those completing a questionnaire: Practice bases range from 23 to 260
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Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Helpful = %Very helpful + %Fairly helpful
DR SMITH & PARTNERS
ASTLEY GENERAL PRACTICE
DR ANIS & ANIS
BRAITHWAITE SURGERY
Area Team
INTRAHEALTH LSV
INTRAHEALTH MARSH GREEN
THOMPSON ART
MARUS BRIDGE PRACTICE
GRASMERE SURGERY
DR MUNRO & PARTNERS
ZAMAN
CCG
SHAHBAZI SS
LILFORD PARK SURGERY
DR TRIVEDI & TRIVEDI
KHATRI K
ESA BH
Practices
SAXENA L
BRYN CROSS SURGERY
PENNYGATE MEDICAL CENTRE
ASPULL SURGERY
STANDISH MEDICAL PRACTICE
CCG
BEECH HILL MEDICAL PRACTICE
THE DICCONSON GROUP PRACTICE
ORMEROD HOUSE
LOWER INCE SURGERY
Area Team
DR D & M PAL
DR MOHAN-KUMAR & PARTNERS
DR ALISTAIR ASHTON
ULLAH M
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
BRADSHAW MEDICAL CENTRE
INTRAHEALTH FAMILY PRACT
INTRAHEALTH TYLDESLEY
XAVIER CA
PEMBERTON SURGERY
DR SPIELMANN & PARTNERS
DR NINAN & PARTNERS
INCE SURGERY
DR AHMAD & PARTNERS
LEIGH FAMILY PRACTICE
DR R ANDERSON & DR M AHMED
DR PATEL, KAMATH & PARTNERS
Helpfulness of receptionists at GP surgery:
how the CCG’s practices compare
How helpful do you find the receptionists at your GP Surgery?
National Average
100%
Percentage of patients saying receptionists at the GP surgery are ‘helpful’
90%
80%
70%
60%
50%
40%
30%
20%
10%
Helpfulness of receptionists at GP surgery:
how the CCG’s practices compare
How helpful do you find the receptionists at your GP Surgery?
Practices
CCG
Area Team
National Average
Percentage of patients saying receptionists at the GP surgery are ‘helpful’
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR PT MAHADEVAPPA
HATIKAKOTY N
DR AK & N ATREY
DR SHARMA & GHOSH
DR ELLIS & KREPPEL
GRASMERE SURGERY
FOXLEIGH FAMILY SURGERY
SIVAKUMAR & PARTNER
DALTON TM
DAS DN
PREMIER HEALTH TEAM
DR CP KHATRI
DR JD SEABROOK
OLLERTON A
ELLIOT STREET SURGERY
BROOKMILL MEDICAL CENTRE
GUPTA K
DOUBLET-STEWART MPH
PITALIA SK
SHARMA & PARTNERS
INTRAHEALTH PLATT BRIDGE
DR MAUNG & PARTNERS
0%
DR KK CHAN
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: Practice bases range from 23 to 260
%Helpful = %Very helpful + %Fairly helpful
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Awareness of online services
Percentage who are aware of online services
offered by GP surgery
As far as you know, which of the following online services does your GP surgery offer?
100
90
80
70
60
54% 55% 53%
50
CCG
AT
40
30
Practice range
within CCG
32%
27%
National
27% 28%
22% 22%
20
8%
10
11% 10%
1% 3% 2%
0
Booking
Ordering repeat
appointments online prescriptions online
Accessing my
medical records
online
None of these
Don't know
Comparisons are indicative only: differences may not be statistically significant
Base: All those completing a questionnaire: CCG 2015 (4,886); Area Team (42,589); National (832,820)
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Online service use
Percentage who have used online service in
past 6 months
And in the past 6 months, which of the following online services have you used at your GP
surgery?
100
90
85%
87%
86%
80
70
Practice range
within CCG
CCG
60
50
AT
40
National
30
20
10
12%
4%
5%
11%
10%
6%
*%
*%
*%
0
Booking appointments
online
Ordering repeat
prescriptions online
Accessing my medical
records online
None of these
Comparisons are indicative only: differences may not be statistically significant
Base: All those completing a questionnaire: CCG 2015 (4,870); Area Team (42,560); National (834,118)
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Making an appointment
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Success in getting an appointment
The last time you wanted to see or speak to a GP or nurse, were you able to get an
appointment to see or speak to someone?
CCG’s results
CCG’s results over time
85%
11%
National results
85%
July 2015
4%
Yes
Yes
11%
July 2015
No
12%
No
86%
11%
July 2014
No
July 2014
No
Practice range in CCG - % Yes
CCG range in AT - % Yes
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
64%
99%
80%
88%
Base: All those completing a questionnaire: CCG 2015 (4,866); CCG 2014 (5,141); National (830,142)
%Yes = %Yes + %Yes, but I had to call back closer to or on the day
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11%
Can't remember
73%
Yes
Yes
Yes, but I had to call back
closer to or on the day
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0%
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Base: All those completing a questionnaire: Practice bases range from 22 to 252
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ESA BH
LILFORD PARK SURGERY
DR CP KHATRI
DR MUNRO & PARTNERS
Area Team
DR SPIELMANN & PARTNERS
KHATRI K
ASTLEY GENERAL PRACTICE
PREMIER HEALTH TEAM
BROOKMILL MEDICAL CENTRE
ORMEROD HOUSE
DR ELLIS & KREPPEL
CCG
DR ANIS & ANIS
BEECH HILL MEDICAL PRACTICE
ZAMAN
MARUS BRIDGE PRACTICE
PITALIA SK
Practices
STANDISH MEDICAL PRACTICE
BRADSHAW MEDICAL CENTRE
SHAHBAZI SS
LOWER INCE SURGERY
BRYN CROSS SURGERY
CCG
INTRAHEALTH LSV
Area Team
THOMPSON ART
DR NINAN & PARTNERS
BRAITHWAITE SURGERY
INTRAHEALTH TYLDESLEY
ULLAH M
DR PATEL, KAMATH & PARTNERS
DR R ANDERSON & DR M AHMED
FOXLEIGH FAMILY SURGERY
DR TRIVEDI & TRIVEDI
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
PENNYGATE MEDICAL CENTRE
INTRAHEALTH MARSH GREEN
XAVIER CA
ASPULL SURGERY
DR AHMAD & PARTNERS
INCE SURGERY
PEMBERTON SURGERY
INTRAHEALTH FAMILY PRACT
DR ALISTAIR ASHTON
LEIGH FAMILY PRACTICE
Success in getting an appointment:
how the CCG’s practices compare
The last time you wanted to see or speak to a GP or nurse, were you able to get an
appointment to see or speak to someone?
National Average
100%
Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = %Yes + %Yes, but I had to call back closer to or on the day
Success in getting an appointment:
how the CCG’s practices compare
The last time you wanted to see or speak to a GP or nurse, were you able to get an
appointment to see or speak to someone?
Practices
CCG
Area Team
National Average
Percentage of patients who said they were able to get an appointment last time they tried to see or speak to a GP or nurse
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR PT MAHADEVAPPA
SIVAKUMAR & PARTNER
HATIKAKOTY N
OLLERTON A
GRASMERE SURGERY
DR AK & N ATREY
DR KK CHAN
DR JD SEABROOK
GRASMERE SURGERY
DR D & M PAL
SAXENA L
ELLIOT STREET SURGERY
DR MOHAN-KUMAR & PARTNERS
DALTON TM
DR SMITH & PARTNERS
DAS DN
DR MAUNG & PARTNERS
INTRAHEALTH PLATT BRIDGE
DOUBLET-STEWART MPH
THE DICCONSON GROUP PRACTICE
SHARMA & PARTNERS
GUPTA K
0%
DR SHARMA & GHOSH
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those completing a questionnaire: Practice bases range from 22 to 252
%Yes = %Yes + %Yes, but I had to call back closer to or on the day
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Convenience of appointment
How convenient was the appointment you were able to get?
CCG’s results
CCG’s results over time
95%
5%
July 2015
5%
Convenient
July 2015
Not convenient
42%
95%
5%
52%
Very convenient
92%
Fairly convenient
Convenient
Not very convenient
8%
Not at all convenient
July 2014
Convenient
Not convenient
July 2014
Not convenient
Practice range in CCG - % Convenient
CCG range in AT - % Convenient
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
87%
100%
88%
95%
%Convenient = %Very convenient + %Fairly convenient
%Not convenient = %Not very convenient + Not at all convenient
Base: All those completing a questionnaire: CCG 2015 (4,109); CCG 2014 (4,375); National (699,152)
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National results
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0%
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Base: All those who got an appointment: Practice bases range from 16 to 202
28
SIVAKUMAR & PARTNER
KHATRI K
ASTLEY GENERAL PRACTICE
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
Area Team
BRADSHAW MEDICAL CENTRE
INTRAHEALTH FAMILY PRACT
DR ELLIS & KREPPEL
FOXLEIGH FAMILY SURGERY
BRYN CROSS SURGERY
SHAHBAZI SS
PREMIER HEALTH TEAM
CCG
DOUBLET-STEWART MPH
ULLAH M
DR MOHAN-KUMAR & PARTNERS
PEMBERTON SURGERY
STANDISH MEDICAL PRACTICE
Practices
CCG
INTRAHEALTH MARSH GREEN
MARUS BRIDGE PRACTICE
ORMEROD HOUSE
LOWER INCE SURGERY
DR SPIELMANN & PARTNERS
ZAMAN
DR MAUNG & PARTNERS
SAXENA L
DR PATEL, KAMATH & PARTNERS
DR SMITH & PARTNERS
BEECH HILL MEDICAL PRACTICE
DR AHMAD & PARTNERS
DR NINAN & PARTNERS
SHARMA & PARTNERS
INTRAHEALTH PLATT BRIDGE
THOMPSON ART
BROOKMILL MEDICAL CENTRE
THE DICCONSON GROUP PRACTICE
Area Team
DR MUNRO & PARTNERS
PENNYGATE MEDICAL CENTRE
INTRAHEALTH TYLDESLEY
INCE SURGERY
DR ALISTAIR ASHTON
ASPULL SURGERY
LEIGH FAMILY PRACTICE
DR R ANDERSON & DR M AHMED
Convenience of appointments:
how the CCG’s practices compare
How convenient was the appointment you were able to get?
National Average
100%
Percentage of patients saying their appointment was ‘convenient’
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Convenient = %Very convenient+ %Fairly convenient
Convenience of appointments:
how the CCG’s practices compare
How convenient was the appointment you were able to get?
Practices
CCG
Area Team
National Average
Percentage of patients saying their appointment was ‘convenient’
100%
90%
80%
70%
60%
50%
40%
30%
20%
HATIKAKOTY N
DR SHARMA & GHOSH
ELLIOT STREET SURGERY
GUPTA K
DR PT MAHADEVAPPA
GRASMERE SURGERY
DR AK & N ATREY
GRASMERE SURGERY
LILFORD PARK SURGERY
DR CP KHATRI
DR JD SEABROOK
DR TRIVEDI & TRIVEDI
DR ANIS & ANIS
DALTON TM
XAVIER CA
OLLERTON A
DAS DN
DR D & M PAL
ESA BH
DR KK CHAN
PITALIA SK
BRAITHWAITE SURGERY
0%
INTRAHEALTH LSV
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 16 to 202
%Convenient = %Very convenient+ %Fairly convenient
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What patients do when they are unable to get appointment / are
offered an inconvenient appointment
What did you do on that occasion?
All those who were not able to get an appointment
or were offered an inconvenient appointment
CCG
Area Team
National
100%
90%
80%
70%
60%
50%
40%
37% 35% 37%
30%
22% 22% 21%
20%
10%
3%
6% 6%
13% 12% 13%
11% 12% 10%
2% 2% 3%
0%
Went to the
appointment I was
offered
Got an appointment
for a different day
Had a consultation
over the phone
15% 14% 13%
Went to A&E/ a walkin centre
Saw a pharmacist
Decided to contact Didn’t see or speak to
my surgery another
anyone
time
Comparisons are indicative only: differences may not be statistically significant
Base: All those who were not able to get an appointment or were offered an inconvenient appointment: CCG 2015 (712); Area Team (7,582); National (141,303)
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Overall experience of making an appointment
Overall, how would you describe your experience of making an appointment?
CCG’s results
CCG’s results over time
77%
10%
73%
4%
July 2015
Very good
7%
Good
July 2015
National results
Fairly good
12%
Good
39%
Neither good nor poor
Poor
Fairly poor
79%
9%
39%
Good
Poor
July 2014
Poor
Practice range in CCG - % Good
CCG range in AT - % Good
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
45%
99%
67%
77%
%Good = %Very good + %Fairly good
%Poor = %Fairly poor + %Very poor
Base: All those completing a questionnaire: CCG 2015 (4,821); CCG 2014 (5,114); National (824,865)
31
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12%
Very poor
July 2014
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0%
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Base: All those who got an appointment: Practice bases range from 22 to 254
32
SHARMA & PARTNERS
DR ELLIS & KREPPEL
DR D & M PAL
DR MAUNG & PARTNERS
Area Team
PITALIA SK
BROOKMILL MEDICAL CENTRE
BRAITHWAITE SURGERY
DOUBLET-STEWART MPH
SAXENA L
DR MOHAN-KUMAR & PARTNERS
STANDISH MEDICAL PRACTICE
CCG
FOXLEIGH FAMILY SURGERY
BRYN CROSS SURGERY
ULLAH M
INTRAHEALTH MARSH GREEN
INTRAHEALTH PLATT BRIDGE
Practices
DR TRIVEDI & TRIVEDI
DR SMITH & PARTNERS
ZAMAN
LOWER INCE SURGERY
CCG
DR NINAN & PARTNERS
KHATRI K
SHAHBAZI SS
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
DR MUNRO & PARTNERS
INTRAHEALTH FAMILY PRACT
THE DICCONSON GROUP PRACTICE
Area Team
INCE SURGERY
BRADSHAW MEDICAL CENTRE
ASPULL SURGERY
DR AHMAD & PARTNERS
THOMPSON ART
PENNYGATE MEDICAL CENTRE
XAVIER CA
INTRAHEALTH TYLDESLEY
DR SPIELMANN & PARTNERS
PEMBERTON SURGERY
DR PATEL, KAMATH & PARTNERS
BEECH HILL MEDICAL PRACTICE
DR R ANDERSON & DR M AHMED
DR ALISTAIR ASHTON
LEIGH FAMILY PRACTICE
Overall experience of making an appointment:
how the CCG’s practices compare
Overall, how would you describe your experience of making an appointment?
National Average
Percentage of patients saying they had a ‘good’ experience of making an appointment
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Good = %Very good + %Fairly good
Overall experience of making an appointment:
how the CCG’s practices compare
Overall, how would you describe your experience of making an appointment?
Practices
CCG
Area Team
National Average
Percentage of patients saying they had a ‘good’ experience of making an appointment
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR PT MAHADEVAPPA
DR AK & N ATREY
HATIKAKOTY N
GRASMERE SURGERY
ELLIOT STREET SURGERY
DR JD SEABROOK
DALTON TM
DR KK CHAN
DR CP KHATRI
DR SHARMA & GHOSH
DAS DN
GRASMERE SURGERY
ESA BH
SIVAKUMAR & PARTNER
GUPTA K
ORMEROD HOUSE
LILFORD PARK SURGERY
ASTLEY GENERAL PRACTICE
DR ANIS & ANIS
OLLERTON A
PREMIER HEALTH TEAM
MARUS BRIDGE PRACTICE
0%
INTRAHEALTH LSV
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 22 to 254
%Good = %Very good + %Fairly good
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Waiting times at the GP surgery
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Waiting times at the GP surgery
How do you feel about how long you normally have to wait to be seen?
CCG’s results
CCG’s results over time
62%
30%
July 2015
I don't normally have to wait
too long
8%
Don’t wait too long
7%
I have to wait a bit too long
July 2015
Wait too long
No opinion/doesn't apply
July 2014
Don’t wait too long
Don’t wait too long
35%
Wait too long
July 2014
Wait too long
Practice range in CCG – % Don’t wait too long
CCG range in Area Team – % Don’t wait too long
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
36%
93%
51%
62%
%Wait too long= %I have to wait a bit too long + %I have to wait far too long
Base: All those completing a questionnaire: CCG 2015 (4,861); CCG 2014 (5,135); National (829,894)
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58%
I have to wait far too long
22%
62%
65%
29%
National results
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0%
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Base: All those who got an appointment: Practice bases range from 22 to 256
36
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
DAS DN
DR AK & N ATREY
LILFORD PARK SURGERY
BRAITHWAITE SURGERY
Area Team
DR CP KHATRI
FOXLEIGH FAMILY SURGERY
THE DICCONSON GROUP PRACTICE
GRASMERE SURGERY
INCE SURGERY
BRYN CROSS SURGERY
DR MOHAN-KUMAR & PARTNERS
CCG
ASTLEY GENERAL PRACTICE
DR MAUNG & PARTNERS
PITALIA SK
CCG
MARUS BRIDGE PRACTICE
Practices
ULLAH M
DR SMITH & PARTNERS
INTRAHEALTH TYLDESLEY
DR R ANDERSON & DR M AHMED
DR ANIS & ANIS
BRADSHAW MEDICAL CENTRE
SHARMA & PARTNERS
LOWER INCE SURGERY
GUPTA K
Area Team
INTRAHEALTH FAMILY PRACT
PEMBERTON SURGERY
ASPULL SURGERY
BEECH HILL MEDICAL PRACTICE
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
PENNYGATE MEDICAL CENTRE
LEIGH FAMILY PRACTICE
OLLERTON A
KHATRI K
DR MUNRO & PARTNERS
STANDISH MEDICAL PRACTICE
DOUBLET-STEWART MPH
DR SPIELMANN & PARTNERS
DR PATEL, KAMATH & PARTNERS
DR ALISTAIR ASHTON
THOMPSON ART
DR D & M PAL
ORMEROD HOUSE
Waiting times at the GP surgery:
how the CCG’s practices compare
How do you feel about how long you normally have to wait to be seen?
National Average
Percentage of patients saying they ‘don’t normally have to wait too long’
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Waiting times at the GP surgery:
how the CCG’s practices compare
How do you feel about how long you normally have to wait to be seen?
Practices
CCG
Area Team
National Average
Percentage of patients saying they ‘don’t normally have to wait too long’
100%
90%
80%
70%
60%
50%
40%
30%
20%
DR PT MAHADEVAPPA
INTRAHEALTH PLATT BRIDGE
DR SHARMA & GHOSH
HATIKAKOTY N
ESA BH
GRASMERE SURGERY
SIVAKUMAR & PARTNER
DR JD SEABROOK
PREMIER HEALTH TEAM
BROOKMILL MEDICAL CENTRE
INTRAHEALTH LSV
DR ELLIS & KREPPEL
ZAMAN
DR KK CHAN
DR TRIVEDI & TRIVEDI
ELLIOT STREET SURGERY
INTRAHEALTH MARSH GREEN
XAVIER CA
SHAHBAZI SS
DALTON TM
SAXENA L
DR AHMAD & PARTNERS
0%
DR NINAN & PARTNERS
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 22 to 256
37
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Perceptions of care at patients’
last GP appointment
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Perceptions of care at last GP appointment
The last time you saw or spoke to a GP from your GP surgery, how good was that GP at
each of the following?*
CCG’s results
Very poor
Poor
Neither good nor poor
Good
Very good
National results
% Poor
4%
4%
3%
5%
4%
CCG results
% Poor
3%
4%
3%
5%
4%
9%
7%
10%
12%
10%
35%
34%
35%
53%
55%
52%
3%
36%
47%
Very poor
35%
51%
Very good
Giving you enough time
Listening to you
Explaining tests and
treatments
*Those who say ‘Does not apply’ have been excluded from these results.
Involving you in
decisions about your
care
Base: All those completing a questionnaire: CCG 2015 (4,819; 4,805; 4,592; 4,473; 4,752); National (821,819; 820,863; 785,565; 757,434; 807,765)
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Treating you with care
and concern
%Poor = %Very poor + %Poor
Confidence and trust in the GP
Did you have confidence and trust in the GP you saw or spoke to?
CCG’s results over time
92%
83%
15%
4%
July 2015
2014
93%
84%
4%
14%
July 2014
2013
CCG’s results
3%
4%
Yes, to some extent
27%
No
Yes
No, not at all
65%
5%
Don't know/Can't say
Yes
No
July 2014
2013
No
Practice range in CCG - % Yes
CCG range in AT - % Yes
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
80%
100%
89%
94%
Base: All those completing a questionnaire: CCG 2015 (4,886); CCG 2014 (5,161); National (834,817)
%Yes = %Yes, definitely + %Yes, to some extent
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92%
Yes, definitely
Yes
2014
July 2015
National results
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0%
© Ipsos MORI
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Base: All those who got an appointment: Practice bases range from 22 to 256
41
DR ELLIS & KREPPEL
LOWER INCE SURGERY
PENNYGATE MEDICAL CENTRE
BRADSHAW MEDICAL CENTRE
Area Team
DR MUNRO & PARTNERS
DR ANIS & ANIS
DR SPIELMANN & PARTNERS
HATIKAKOTY N
GRASMERE SURGERY
DR AK & N ATREY
LILFORD PARK SURGERY
CCG
ASPULL SURGERY
BEECH HILL MEDICAL PRACTICE
ZAMAN
Area Team
CCG
Practices
INTRAHEALTH LSV
LEIGH FAMILY PRACTICE
MARUS BRIDGE PRACTICE
INTRAHEALTH TYLDESLEY
DAS DN
ASTLEY GENERAL PRACTICE
FOXLEIGH FAMILY SURGERY
PITALIA SK
DR NINAN & PARTNERS
INTRAHEALTH MARSH GREEN
THOMPSON ART
SHAHBAZI SS
PREMIER HEALTH TEAM
SAXENA L
ULLAH M
DR TRIVEDI & TRIVEDI
GUPTA K
PEMBERTON SURGERY
BRAITHWAITE SURGERY
XAVIER CA
DR D & M PAL
SIVAKUMAR & PARTNER
DR ALISTAIR ASHTON
DR AHMAD & PARTNERS
INTRAHEALTH FAMILY PRACT
KHATRI K
DR SHARMA & GHOSH
INCE SURGERY
Confidence and trust in the GP:
how the CCG’s practices compare
Did you have confidence and trust in the GP you saw or spoke to?
National Average
Percentage of patients saying they have trust and confidence in their GP
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = %Yes, definitely + %Yes, to some extent
Confidence and trust in the GP:
how the CCG’s practices compare
Did you have confidence and trust in the GP you saw or spoke to?
Practices
CCG
Area Team
National Average
Percentage of patients saying they have trust and confidence in their GP
100%
90%
80%
70%
60%
50%
40%
30%
20%
GRASMERE SURGERY
DALTON TM
DR PT MAHADEVAPPA
DR MAUNG & PARTNERS
DR KK CHAN
ELLIOT STREET SURGERY
THE DICCONSON GROUP PRACTICE
DR SMITH & PARTNERS
OLLERTON A
ESA BH
DOUBLET-STEWART MPH
DR R ANDERSON & DR M AHMED
DR CP KHATRI
DR JD SEABROOK
DR PATEL, KAMATH & PARTNERS
DR MOHAN-KUMAR & PARTNERS
STANDISH MEDICAL PRACTICE
SHARMA & PARTNERS
INTRAHEALTH PLATT BRIDGE
ORMEROD HOUSE
BRYN CROSS SURGERY
BROOKMILL MEDICAL CENTRE
0%
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = %Yes, definitely + %Yes, to some extent
Base: All those who got an appointment: Practice bases range from 22 to 256
42
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Perceptions of care at patients’ last
nurse appointment
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Perceptions of care at last nurse appointment
The last time you saw or spoke to a nurse from your GP surgery, how good was that nurse
at each of the following?*
CCG’s results
Very poor
Poor
Neither good nor poor
Good
Very good
National results
% Poor
2%
2%
2%
3%
2%
CCG results
% Poor
1%
1%
1%
2%
1%
5%
5%
6%
10%
34%
33%
34%
61%
60%
59%
35%
54%
Very poor
4%
35%
60%
Very good
Giving you enough time
Listening to you
Explaining tests and
treatments
*Those who say ‘Does not apply’ have been excluded from these results.
Involving you in
decisions about your
care
Base: All those completing a questionnaire: CCG 2015 (4,020; 3,993; 3,896; 3,650; 3,938); National (712,224; 705,724; 686,112; 627,534; 696,927)
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Treating you with care
and concern
%Poor = %Very poor + %Poor
Confidence and trust in the nurse
Did you have confidence and trust in the nurse you saw or spoke to?
CCG’s results
CCG’s results over time
84%
2%
July 2015
Yes, to some extent
July 2015
No
85%
Yes, definitely
15%
Yes
National results
20%
No, not at all
64%
85%
2%
Don't know/Can't say
July 2014
Yes
3%
No
July 2014
No
Practice range in CCG - % Yes
CCG range in AT - % Yes
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
47%
97%
79%
87%
Base: All those completing a questionnaire: CCG 2015 (4,650); CCG 2014 (4,864); National (803,954)
%Yes = %Yes, definitely + %Yes, to some extent
45
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Yes
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0%
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Base: All those who got an appointment: Practice bases range from 22 to 247
46
PREMIER HEALTH TEAM
FOXLEIGH FAMILY SURGERY
PITALIA SK
PENNYGATE MEDICAL CENTRE
Area Team
BEECH HILL MEDICAL PRACTICE
DR JD SEABROOK
ZAMAN
BRAITHWAITE SURGERY
THOMPSON ART
DAS DN
BRADSHAW MEDICAL CENTRE
CCG
INTRAHEALTH TYLDESLEY
OLLERTON A
ESA BH
DR MUNRO & PARTNERS
Area Team
Practices
CCG
GRASMERE SURGERY
BRYN CROSS SURGERY
DR PT MAHADEVAPPA
SHAHBAZI SS
DR MAUNG & PARTNERS
DALTON TM
INCE SURGERY
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
DR D & M PAL
LEIGH FAMILY PRACTICE
XAVIER CA
LILFORD PARK SURGERY
DR SPIELMANN & PARTNERS
KHATRI K
STANDISH MEDICAL PRACTICE
ORMEROD HOUSE
GRASMERE SURGERY
LOWER INCE SURGERY
DR CP KHATRI
BROOKMILL MEDICAL CENTRE
DR NINAN & PARTNERS
ULLAH M
PEMBERTON SURGERY
DR ALISTAIR ASHTON
DOUBLET-STEWART MPH
DR TRIVEDI & TRIVEDI
DR SHARMA & GHOSH
Confidence and trust in the nurse:
how the CCG’s practices compare
Did you have confidence and trust in the nurse you saw or spoke to?
National Average
Percentage of patients saying they have trust and confidence in their nurse
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = %Yes, definitely + % Yes, to some extent
Confidence and trust in the nurse:
how the CCG’s practices compare
Did you have confidence and trust in the nurse you saw or spoke to?
Practices
CCG
Area Team
National Average
Percentage of patients saying they have trust and confidence in their nurse
100%
90%
80%
70%
60%
50%
40%
30%
20%
INTRAHEALTH PLATT BRIDGE
DR ELLIS & KREPPEL
ELLIOT STREET SURGERY
INTRAHEALTH FAMILY PRACT
MARUS BRIDGE PRACTICE
SAXENA L
DR AK & N ATREY
DR ANIS & ANIS
INTRAHEALTH LSV
ASTLEY GENERAL PRACTICE
HATIKAKOTY N
DR KK CHAN
DR PATEL, KAMATH & PARTNERS
DR R ANDERSON & DR M AHMED
SIVAKUMAR & PARTNER
DR SMITH & PARTNERS
DR MOHAN-KUMAR & PARTNERS
ASPULL SURGERY
DR AHMAD & PARTNERS
THE DICCONSON GROUP PRACTICE
SHARMA & PARTNERS
INTRAHEALTH MARSH GREEN
0%
GUPTA K
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Yes = %Yes, definitely + % Yes, to some extent
Base: All those who got an appointment: Practice bases range from 22 to 247
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Satisfaction with the
practice’s opening hours
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Satisfaction with opening hours
How satisfied are you with the hours that your GP surgery is open?
CCG’s results
CCG’s results over time
80%
8%
National results
75%
Very satisfied
July 2015
5%
6%
Satisfied
Fairly satisfied
8%
July 2015
Satisfied
43%
Dissatisfied
Neither satisfied nor
dissatisfied
Fairly dissatisfied
81%
7%
July 2014
37%
Very dissatisfied
July 2014
I'm not sure when my GP
surgery is open
Dissatisfied
Practice range in CCG - % Satisfied
Dissatisfied
CCG range in AT - % Satisfied
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
61%
100%
71%
80%
%Satisfied = %Very satisfied + %Fairly satisfied
%Dissatisfied = %Very dissatisfied + %Fairly dissatisfied
Base: All those completing a questionnaire: CCG 2015 (4,941); CCG 2014 (5,211); National (842,965)
49
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10%
Satisfied
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0%
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Base: All those who got an appointment: Practice bases range from 22 to 257
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INTRAHEALTH TYLDESLEY
MARUS BRIDGE PRACTICE
DR SHARMA & GHOSH
BROOKMILL MEDICAL CENTRE
Area Team
DR MOHAN-KUMAR & PARTNERS
DAS DN
SIVAKUMAR & PARTNER
FOXLEIGH FAMILY SURGERY
PENNYGATE MEDICAL CENTRE
STANDISH MEDICAL PRACTICE
DR ANIS & ANIS
CCG
BEECH HILL MEDICAL PRACTICE
BRAITHWAITE SURGERY
CCG
GRASMERE SURGERY
DOUBLET-STEWART MPH
Practices
DR D & M PAL
SHARMA & PARTNERS
DR ALISTAIR ASHTON
DR PATEL, KAMATH & PARTNERS
DRS D'ARIFAT, ELISLAM, WAN &
SHAIKH
DR SMITH & PARTNERS
DR NINAN & PARTNERS
SAXENA L
BRYN CROSS SURGERY
DR TRIVEDI & TRIVEDI
ASPULL SURGERY
Area Team
PREMIER HEALTH TEAM
PITALIA SK
XAVIER CA
ULLAH M
THE DICCONSON GROUP PRACTICE
SHAHBAZI SS
LOWER INCE SURGERY
PEMBERTON SURGERY
ZAMAN
LEIGH FAMILY PRACTICE
DR AHMAD & PARTNERS
INCE SURGERY
BRADSHAW MEDICAL CENTRE
DR SPIELMANN & PARTNERS
KHATRI K
DR R ANDERSON & DR M AHMED
Satisfaction with opening hours:
how the CCG’s practices compare
How satisfied are you with the hours that your GP surgery is open?
National Average
100%
Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open
90%
80%
70%
60%
50%
40%
30%
20%
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
%Satisfied = %Very satisfied + %Fairly satisfied
Satisfaction with opening hours:
how the CCG’s practices compare
How satisfied are you with the hours that your GP surgery is open?
Practices
CCG
Area Team
National Average
Percentage of patients saying they are ‘satisfied’ with the hours their GP surgery is open
100%
90%
80%
70%
60%
50%
40%
30%
20%
INTRAHEALTH MARSH GREEN
INTRAHEALTH LSV
DR AK & N ATREY
INTRAHEALTH FAMILY PRACT
DR PT MAHADEVAPPA
HATIKAKOTY N
ELLIOT STREET SURGERY
LILFORD PARK SURGERY
DR JD SEABROOK
DALTON TM
THOMPSON ART
INTRAHEALTH PLATT BRIDGE
GUPTA K
ESA BH
OLLERTON A
ASTLEY GENERAL PRACTICE
ORMEROD HOUSE
DR ELLIS & KREPPEL
GRASMERE SURGERY
DR MAUNG & PARTNERS
DR KK CHAN
DR CP KHATRI
0%
DR MUNRO & PARTNERS
10%
Comparisons are indicative only: differences may not be statistically significant, particularly at practice level due to low numbers of responses
Base: All those who got an appointment: Practice bases range from 22 to 257
%Satisfied = %Very satisfied + %Fairly satisfied
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Out-of-hours GP services
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Use of out-of-hours GP services
CCG’s results
Do you know how
to contact an outof-hours GP
service when the
surgery is
closed?
How easy was it
to contact the outof-hours GP by
telephone?
Yes
No
61%
It was about right
3%
33%
Base: all
answering who
tried to call OOH
GP service in past
6 months (618)
Fairly easy
It took too long
64%
Don't
know/Doesn't
apply
43%
Base: all
answering who
tried to call OOH
GP service in past
6 months (620)
Did you have
confidence and
trust in the out-ofhours clinician
you saw or spoke
to?
Base: all
answering who
tried to call OOH
GP service in past
6 months (617)
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© Ipsos MORI
9%
39%
Base: all those
completing a
questionnaire
(4,906)
How do you feel
about how quickly
you received care
from the out-ofhours GP
service?
Very easy
4%
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Not very easy
Not at all easy
43%
Don't know/didn't
make contact
4%
Yes, definitely
14%
41%
Yes, to some
extent
No, not at all
41%
Don't
know/Can't say
Overall experience of out-of-hours GP service
Overall, how would you describe your experience of out-of-hours GP services?
CCG’s results
CCG’s results over time
72%
14%
July 2015
6%
July 2015
69%
Very good
8%
Good
National results
Fairly good
33%
Good
14%
Neither good nor poor
Poor
Fairly poor
71%
12%
Good
39%
Poor
July 2014
Poor
Practice range in CCG - % Good
CCG range in AT - % Good
Lowest
Performing
Highest
Performing
Lowest
Performing
Highest
Performing
50%
97%
67%
81%
%Good = %Very good + %Fairly good
%Poor = %Fairly poor + %Very poor
Base: All those completing a questionnaire: CCG 2015 (618); CCG 2014 (652); National (111,123)
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15%
Very poor
July 2014
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Statistical reliability
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Statistical reliability
Participants in a survey such as GPPS represent only a sample of the total population of interest – this means we cannot be certain that the results of
a question are exactly the same as if everybody within that population had taken part (“true values”). However, we can predict the variation between
the results of a question and the true value by using the size of the sample on which results are based and the number of times a particular answer is
given. The confidence with which we make this prediction is usually chosen to be 95% – that is, the chances are 95 in 100 that the true value will fall
within a specified range (the “95% confidence interval”).
The table below gives examples of what the confidence intervals look like for an ‘average’ practice, CCG or Area Team, as well as the confidence
intervals at the national level.
An example of confidence intervals (at national, Area Team, CCG and practice-level) based on the average number of responses to
the question “Overall, how would you describe your experience of your GP surgery?”
Approximate confidence intervals for percentages at or near
these levels
Average sample size on
which results are based
Level 1:
Level 2:
Level 3:
10% or 90%
30% or 70%
50%
+/-
+/-
+/-
National
862,261
0.09
0.13
0.15
Area Team
34,490
0.44
0.67
0.73
CCG
4,087
1.25
1.91
2.08
Practice
108
6.90
10.16
11.04
For example, taking a CCG where 4,000 people responded and where 30% give a particular answer, there is a 95% likelihood that the true value
(which would have been obtained if the whole population had been interviewed) will fall within the range of +/-1.91 percentage points from that
question’s result (i.e. between 28.09% and 31.91%).
When results are compared between separate groups within a sample, the difference may be “real” or it may occur by chance (because not everyone
in the population has been interviewed). Confidence intervals will be wider when comparing groups, especially where there are small numbers e.g.
practices where 100 patients or fewer responded to a question. These findings should be regarded as indicative rather than robust.
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Want to know more?
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Further background information about the survey
•
Each wave of the survey is sent to c.1.3 million adult patients who are registered with
a GP practice.
•
Respondents are sent a postal questionnaire, also with the option of completing the
survey online or via telephone.
•
Results are available every six months for every practice in the UK and date back
to 2007, allowing meaningful comparisons of patients’ experiences.
•
For more information about the survey please visit https://gp-patient.co.uk/.
•
The overall response rate to the survey is 33%, based on 858,381 completed surveys.
•
858,381
Weights have been applied to adjust the data to account for potential age and gender
differences between the profile of all eligible patients in a practice and the patients who
actually complete a questionnaire. Since the first wave of the 2011-2012 survey the
weighting also takes into account neighbourhood statistics, such as levels of deprivation,
in order to further improve the reliability of the findings.
Completed surveys
in the July 2015
publication
1.3m
Surveys sent per wave
to adults registered
with an English GP
practice
33%
National response
rate
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Where to go to do further analysis …
•
For reports which show the National results broken down by Area Team, CCG and Practice, go to
https://gp-patient.co.uk/surveys-and-reports - you can also see previous years’ results here.
•
To analyse the survey data for a specific respondent group (e.g. by age), go to
http://results.gp-patient.co.uk/report/1/rt1_profiles.aspx
•
To break down the survey results by survey question as well as by respondent demographics, go to
http://results.gp-patient.co.uk/report/6/rt3_result.aspx
•
To look at trends in responses and study the survey data by different respondent groups, go to http://results.gppatient.co.uk/report/12/rt1_profiles.aspx
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For further information about the GP Patient Survey, please
get in touch with the GPPS team at Ipsos MORI at
GPPatientSurvey_Enquiry@ipsos.com
We would be interested to hear any feedback you have on
this slide pack, so we can make improvements for the next
publication (Jan 2016).
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